You can now add images to waivers 👏

Waivers have had an upgrade with a couple of important enhancements that will make for a smoother check-in experience.

Adding an Explainer Image 

They say a picture can paint a thousand words, and when it comes to a venue’s waiver, an image can convey key safety concepts more efficiently than a block of text. 

We have added support for explainer images in Waivers. When a guest signs a waiver via either the waiver kiosk or the online waiver, they’re presented this image directly before the waiver text.

Setting up the explainer image is simple and can be done from the waiver details page in Venue Manager.

Explain what marketing guests are subscribing for

We've added a new field to describe what the guest is opting to receive. In some countries, Venues that want to use personal information for marketing purposes are required to explain in detail how that data will actually be used.

To add this explanation:

  1. Navigate to Settings > Policy in Venue Manager
  2. Use this subscription opt-in explanation field to provide your guests with a detailed explanation of how their data will be used when they subscribe. 

Fixing the behaviour of hyperlinks in several public-facing apps

To ensure that guests have a seamless check-in experience, we have hidden all hyperlinks when a pop up appears on top of a waiver. 

Check out this article Create a waiver for more information on these updates. 

Platform updates, enhancements & fixes

Today the following updates, enhancements and fixes have been deployed:


  • Adyen - Resolved an issue where all ApplePay payment variants are mapped to our payment subtypes as `ApplePay`.
  • ROLLER Payments - A fix to solve an issue where POS payments could not be refunded through Venue Manager.


  • Accounts receivable - A fix to make sure that fully paid bookings should not have any accounts relievable against them. 
  • Deferred Revenue - Resolved an issue where bookings that have been refunded and cancelled should no longer have deferred revenue associated. 
  • Online Bookings- Fixed an issue where the Sales Cut-Off is allowing customers to add unavailable sessions to their cart before showing an error message.
  • Booking Timer - Implemented a fail fast with retries for the booking timer.


  • Slow Daily Summary - Resolved an issue where the daily summary report was taking 3 minutes to load on the first try
  • Detailed Product Sales - Resolved an issue where the Detailed Product Sales report didn’t return any data for products with 0 as QTY Sold. 
  • Netsuite Inventory  - A fix as the Netsuite Inventory Report was showing up blank

Other Items 

  • Locations - Resolved an issue where locations were not visible while creating Addons
  • POS Ticket Template - Updated adjustments to the default POS Ticket template to reduce the size of QR code and increasing the size of text. 
  • Tool Tip- Updated the membership dashboard tooltip as it was unclear. 
  • Segments - Fixed an issue where clicking the segments button on the guest’s page did not go anywhere. Now clicks through to the Segments page

Take control of your waiver expiry email.

Our research has shown that many guests repot the waiver expiry email as spam. To enhance your guests experience we have moved the "Send waiver expiry reminder email to guests " to VM so that you have the choice to enable this email.  

This setting will automatically be unselected. 

To change the waiver expiry setting follow these steps

  1. Head to VM > Settings > Waiver > Waiver Details
  2. Select "Send waiver expiry reminder email to guests"

Platform updates, enhancements & fixes

Today the following updates, enhancements and fixes have been deployed:

Performance improvements


  • Number pad -  Fixed the POS on-screen number pad to now show a decimal dot  
  • Support button - Resolved an intermittent issue with the support button appearing covering the bottom right corner of the POS


  • Refunds - Updated how refunds in ROLLER are being requested as Settlements in Worldpay
  • Printing - Fixed issue where you could not print tills through the VM
  • VM Payment - Resolved an issue where VM payment was not working and WorldPay HPP did not load
  • EFTPOS in ROLLER Payments - Fixed an issue where ROLLER Pay EFTPOS payments were categorised as 'Other' payments

UI Updates 

  • Activity Stream - Updated an incorrect date format
  • Import template - Update to remove irrelevant fields and add in validation 
  • Gift Cards - An improvement to make the "View gift card" page translatable

Other Items 

  • Attendance Ticket Report - Resolved issue where some bookings were missing from Attendance by Ticket report
  • Cancelled Memberships -Resolved an issue where cancelled memberships are still updating their expiry dates and updating each billing anniversary
  • Data - ROLLER Pay data integrity checks to make sure we are matching Adyen data
  • VM - Fixed an issue where the CX next available session button was not functioning within the online checkout if there was a ticket available on that date but “hide from online sales” is ticked
  • Schedule Manager - Fixed an issue where a unique schedule name error occurred despite the schedule name being unique.  
  • Smart Menu - Resolved and issue where smart menu tiles were incorrectly displaying sold out and remaining capacity
  • Receipts - Fixed issue where UAE venues that lost ability to print dual receipts (English / Arabic)
  • Self Serve Kiosk - Fixed an issue where SSK pages in VM were displaying 'POS menus are changing' warning message 
  • Online Checkout - Updated the online check out to show Venue T&Cs 
  • Playground  - Fixed an issue where Playground was breaking when a staff member logged in  

Membership & other WorldPay enhancements

We've just released a number of key upgrades and enhancements for venues using WorldPay:

Membership tokens at POS

Staff will no longer be required to manually enter card details when capturing debit/credit card and creating a recurring membership token at POS 🥳

This is a massive time saver for staff!!

Note, this feature requires a single WorldPay merchant account for both POS and online transactions.

Duplicate payment detection

Additional checks and new logic have been added to automatically detect and prevent duplicate payments.

CVV verification

Compulsory CVV verification has been enabled.

Cloud Support

We've integrated with TriPOS Cloud to enable IP terminal integrations, reducing setup complexity and improving reliability.

Ingenico Lane 3000

ROLLER's integration has been certified by WorldPay to deploy the latest generation Ingenico Lane 3000 devices in both local and IP configurations.

Platform updates, enhancements & fixes

Today the following updates, enhancements and fixes have been applied to your ROLLER subscription:

Performance improvements

Significant refactoring has been completed to many back end services to improve the performance and reliability of the platform.

ROLLER Payments

  • Apple Pay - remove Apple Pay from displaying in embedded iframes as Apple does not allow this for security reasons.
  • Refunds - resolved an issue with some POS refunds not being displayed in reports.
  • Activity stream - fixed issue with transactions displaying as $0
  • Cancelled transactions - removed transactions authorised by the issuer by cancelled by the risk engine from displaying as Authorisedin reports.
  • Daily Summary Report - added failed transactions to Submitted Qty column. 
  • Transactions list - updated the transaction timestamp from UTC to adjust to the venue's timezone.
  • Chargeback reporting - added chargeback acquiring fees and added negative character to enable distinction between chargeback and chargeback reversals.

Gift Card Checkout

We've deprecated the gift card checkout app and moved the Balance Check, video message and manual redemption functions to Online Checkout.

Online Checkout

  • Gift Card - moved the card delivery details section.
  • WorldPay - updated the hosted page mobile styling to resolve spacing and alignment issues.


  • Cancelled & refunded bookings - resolved an issue related to bookings refunded to Gift Cards which incorrectly reported recognised revenue.
  • Revenue by Product by Staff Member - fixed issue that blocked report from being generated.
  • Revenue Recognition - applied an update to relabel complimentary bookings which displayed a '101' payment method.

UI fixes

  • POS Templates - fixed issue with move section up/down arrows in Venue Manager.
  • Down-down menus - fixed an issue in Venue Manager with the positioning of drop-down menus being cut off when triggered from some grids.
  • Export to CSV - fixed an issue that cut off the date picker.
  • Gift Card date - changed positioning or the date picker in Venue Manager for the gift card date or delivery date field.

Other items

  • Adyen test cards - updated Adyen default cards in playground.
  • SagePay - added placeholder text '000' to postcode field when AVS verification to resolve some errors.
  • Rest API - added field for 'companyId' to the GET bookings endpoint
  • Invoice payments - solved an issue affecting invoice payment for venues using and Adyen and ROLLER payments
  • Refunds - fixed issue where refunding of individual items in Venue Manager wasn't refunding associated taxes.
  • Schedules - resolved a problem with schedules duplication to playground environments.
  • InMoment - fixed an issue where the page did not show the saved Gateway Alias value after saving.
  • Translations - fixed an issue with currency translation on emails and another related to all Korean emails.

Instant location capacity updates, platform enhancements and fixes 🚀

We've released a bunch of key updates and fixes for the platform - read on for full details:

Location capacity

Product availability will NOW be instantly updated when a location's capacity is edited. Previously we cached this capacity for performance, so we've optimised this and updated the function.

Invoice payment support for 3DS + alternative payment methods

We've added support for the new online redirection flow to enable 3D secure and alternative payment methods such as iDeal, Sofort, Bancontact, Klarna and many others.

When you send guests an invoice you can now achieve liability shift with 3D secure and offer popular local payment methods.

English language override

We've fixed a number of instances in different apps and emails where this setting was not correctly overriding the venues default language.

Online Checkout updates:

  • Browser autocomplete - enhanced error handling for cases where the guest autocomplete data includes an invalid or incomplete address.
  • Date fields- corrected several issues with date fields including:
    • Another field was displayed on top of the date selector element of the Gift Card Send Date field.
    • Solved a problem when the browser zoom was not set at 100%.
  • Package products - solved a quantity error where the package contains a session product.
  • Force minimum purchase - fixed several issues relating to the recent online checkout upgrade with this feature.
  • Zip/postcode field - solved an issue that caused this field to incorrectly display in some checkouts.

Reporting updates:

  • Product Revenue by Reporting Category - implemented new logic to correct Quantity Recognized data discrepancies.
  • Export to Excel - fixed an issue exporting to Excel on the Deferred Revenue report.

Other updates and fixes:

  • Enquiry form bookings - fixed an issue that prevented users from viewing these booking records in Venue Manager.
  • Booking restrictions - resolve an issue where bookings that had both past and future dated booking items would incorrectly restrict staff from editing.
  • Email responses - solved a problem with responses to emails generated from activity stream not being displayed in Inbox.
  • Self-serve kiosk - fixed an issue adding products to menus.
  • Order confirmation email - solved an issue where 100% discounted bookings created via the API we're not sending order confirmation emails.
  • Tickets API - resolved an issue where booking date was not included in the endpoints payload.

Boost conversion with these Online Checkout enhancements

We've been monitoring guest behavioural changes that have been brought about by the current global pandemic. One of the biggest areas impacted has been the growth in online sales with online transactions are becoming the dominant channel as a percentage of total sales. 

To ensure that we are providing the best possible guest experience, we have implemented a range of enhancements to the online checkout, that will further improve the conversion rates, and make for a great buying experience. 

These enhancements include:

  • Add to cart enhancements
  • Date led checkouts
  • Multiple gift card redemption
  • Optimising excessive text
  • Enhancement to online sales closed 
  • Online waivers
  • Multiple ticket dates
  • Other mobile optimisations
    • Booking value
    • Checkout process indicators
    • Discount user feedback

To find out more about these updates watch our October Product Updates video 🎥  and/or read our October Product Updates post in the ROLLER Product Blog.

Lock historical data with new Booking validation updates

When staff edit past bookings, this can change past revenue data causing issues for finance teams. So we have implemented additional booking validation to prevent these scenarios - namely:

  • Adding items to past bookings
  • Creating past dated bookings
  • Changing a booking item dates
  • Refunding items

To find out more about these updates watch our October Product Updates video 🎥  and/or read our October Product Updates post in the ROLLER Product Blog.

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