This release, we have added more functionality in adjusting existing bookings in POS and have implemented some improvements across the platform. Have a read of our updates below  👇

feature

• Ability to remove booking items from POS - How do I activate this? This is automatically available on POS. For updated instructions, please read our updated article ‘Adjust items for existing bookings in POS’
• Update to waiver holders search functionality - Search waiver holders by their phone number in POS. How do I activate this?  This is automatically available to all clients utilising Waivers. Our Knowledge Base article has been updated
• Address field in forms upgrade - The address field in forms utilises a Google Maps address search and recognition. How do I activate this?  No further action required. Click here to read our Forms article
• UX updates to the Product page - This includes new icons and descriptions. How do I activate this?  This is automatically updated, you will be able to see updates by clicking here
• Booking notification email updates - The booking cost has been added to the booking notification email template. How do I activate this?  No action is required, to see the updated email, please click here

update

• BB-2225 - Updates to email template for physical gift card functionality with postage fees
• BB-2313 - Fix implemented for viewing Giftcard from Venue Manager Bookings page
• BB-2353 - Gift card updates when viewed from ticket section
• BB-2465 - Gift card ID link from Bookings view reinstated
• BB-2659 - Booking holder functionality and UI updates
• BB-2922 - Email receipt template updated to display discounts
• BB-2996 - Attendance report export updates for Country field
• BB-3084 - Location upgrades to functionality
• BB-3143 - Auto-check in updates for POS
• BB-3198 - Adjustments to ‘Save & Reserve’ functionality in new calendar view
• BB-3213 - Fix implemented for Booking Amount and discounts with max applicable discount
• BB-3221 - Updates to charge button and refunds in POS
• BB-3232 - Tax calculations adjustments
• BB-3240 - Updates for Accrual Accounting, Transaction by Product reports and Dashboard
• BB-3246 - Multi-pass discount code upgrades
• BB-3248 - Gift card payment fix for additional payments in POS
• BB-3254 - Long running tasks fix for exporting form data and in accordance to filters

Introducing 🛎 Notifications  - for tasks such as exporting a large amount of data such as a year's worth of transactions, bookings with form data, and the like - will now create a task that runs in the background and will create an alert for when the CSV is ready for Download. How do I activate this? This is available to all clients for exporting data from the bookings grid, runsheet, daily capacity view and reports. For more information, read our Notifications article 👈

feature

• Customer profile updates will now reflect in the activity stream - In Venue Manager, any and all edits made to a customer’s profile such as postcode will be displayed in the booking activity stream with a timelog and tracking of the action. How do I activate this?  All platforms will have this functionality, please note, this will not update retrospectively

update

• BB-2367 - POS updates for bookings payments and remaining UX
• BB-2385 - Updates to Tyro & POS integration for cancelling payments
• BB-2617 - Gift card upgrades for date range expiry
• BB-2639 - Fix implemented to remove overriding images for ticket types
• BB-2669 - Receipt updates for tax invoice
• BB-2702 - Refund receipt updates implemented
• BB-2705 & BB-2907 - Receipt calculation updates for those printed from the activity stream of POS
• BB-2747 - ROLLER Connect printing upgrades
• BB-2809 - UX updates for editing booking holder details
• BB-2920 - Adjustments made to UX to accommodate multiple discount code scenario
• BB-2938 - UX updates for edge case for multi-pass discount codes
• BB-2959 - Party runsheet updates to reflect multiple locations
• BB-2976 - POS Notes reinstated in POS
• BB-2996 - Attendance Report export upgrades
• BB-3011 - Update to printing production dockets for stock items
• BB-3021 - Fix implemented for Accept Marketing checkbox on Waiver Kiosk
• BB-3033 - UX updates for default opt-in for marketing messages
• BB-3045 - Sessions schedule builder upgrades
• BB-3081 - Reporting fix implemented for Product Revenue
• BB-3162 - Update for Legal Business Name to appear on receipt instead of Business Name
• BB-3086 - Adjustments to Time tracker PDF exports
• BB-3190 - Package updates for refunding in POS
• BB-3193 - POS Till History template amendments for printing

We've added a new functionality this week available for POS ☺️ please note that this is entirely optional. Keep on reading to find out the details below 👇

feature

• Ability to print itemised receipt for an existing booking - printing receipts from POS can only be done after a payment is taken, this new functionality will allow users to print a receipt whenever it is required. How do I activate this? Please log a support request to activate this. For updated instructions, please read our article on ‘Adding payments to existing bookings’

update

• BB-457 - Gift card updates for cash payments
• BB-1592 - UX updates for digital only gift cards not to display physical gift cards
• BB-2520 - Adjustment for booking update
• BB-2636 - Update to Archived filter for Stock and Modifiers
• BB-2702 - Refund receipt template adjustments to display refund method
• BB-2711 - Implemented fix for imported bookings and confirmation email send out
• BB-2790 - Fix for sessions product using midnight use case
• BB-2845 - Email template adjustments for Playground
• BB-2878 - Update to cancelled bookings
• BB-2882 - Waiver module upgrades
• BB-2930 - Fix for bookings paid with complimentary gift cards
• BB-3042 - Updated to refunded bookings for complimentary scenario
• BB-3048 - Gift card UX update to automatically list as ‘sent’ when sold in POS

This week's release focuses on some infrastructure enhancements and platform fixes. Please see below to view all implemented updates 👇  

update

• BB-1599 - Fix implemented to allow editing of physical gift cards sold via POS
• BB-2178 - Update to Edit Locations functionality in Venue Manager
• BB-2475 - Upgrades to GL Code for overriding functionality
• BB-2549 - UX update for complimentary gift card success modal
• BB-2591 - Update for venues with automatic email confirmation for complimentary bookings scenario
• BB-2718 - Gift card in Venue Manager updates to editing capabilities
• BB-2722 - Updates for Companies functionality in the bookings UX
• BB-2723 - Fix for accept marketing edit implemented
• BB-2770 - Warning message to display when delivery option is not selected from gift cards made in Venue Manager
• BB-2771 - Upgrades to accessing gift card details through booking
• BB-2832 - Invoice Report status upgrades
• BB-2858 - Update to date format for venues in Saudi Arabia
• BB-2884 - Fix implemented for auto-check in functionality on POS2
• BB-2886 - Companies functionality update for Total Spend column
• BB-2925 - Revenue data calculations upgrades
• BB-2934 - Update to wording on Master Ticket template
• BB-2998 - Discount code fix implemented for rare circumstances for generated ticket IDs
• BB-2999  - Waiver Kiosk UX update for pre-ticked accept marketing scenario
• BB-3009 - Upgrades to reporting grids to support Korean characters
• BB-3012 - Update to fixed amount discounts for when individual products are selected 
• BB-3034 - Waiver Kiosk Google Maps lookup upgrades
• VM-7251 - Removal of products navigation from products header

🎉  We've added updated exciting features and have added some new functionality to make ROLLER a whole lot smoother. Please keep reading below to see our exciting updates  👇

feature

• Updated UI to Discount Codes functionality - We’ve updated the ‘Create a discount’ UX and added some new functionality to improve and further customise discounts. How do I activate this?  This is automatically updated for all platforms. For updated instructions, please read our article on ‘Setting up Discount Codes’
• Ability to add items to existing booking in POS - This functionality will be released to all platforms tomorrow, prior to release, please familiarise yourself by reading this article . How do I activate this?  This will be activated on Thursday 27th September 2018 for all platforms utilising POS
• Waiver kiosk flow customisation - Clients that do not require waivers to be attached to tickets for check-in can skip the ‘Do you have a booking’ step for the Waiver kiosk. How do I activate this?  Please see our ‘Waiver configuration’ article
• Deferred Revenue report updates - Updates made to include earliest booking date and customer name in reporting grid . How do I activate this?  This is automatically updated for venues utilising the report
• Country data added to the Attendance Report - The country field has been added to the Attendance Report export How do I activate this?  This is automatically updated for venues utilising the report

update

• BB-1798 - Transaction report upgrades for Refunds filter
• BB-1965 - Update to Deposit required amount for checkouts and consecutive sessions
• BB-2022 - Giftcard updates to allow for extending gift cards without email input
• BB-2479 - Upgrades to Giftcard module and checkout
• BB-2612 - Ability to filter draft bookings and edit existing draft bookings
• BB-2677 - Barcode scanning upgrades
• BB-2712 - GL code updates to for stock
• BB-2743 - Modifiers UI fix
• BB-2763 - UI fix implemented for time displayed on activity stream for Invoices
• BB-2772 - Translation updates
• BB-2817 - EOD and EOM report translation changes implemented
• BB-2827 - UI update for borders with modifiers
• BB-2836 - Update to Manager permissions for overbooking
• BB-2857 - POS Updates for Vantiv
• BB-2866 - UI alignment fix for customer grid
• BB-2874 - TriPOS updates for POS
• BB-2883 - Vantiv POS integration updates
• BB-2928 - Refunding in POS updates
• BB-2932 - Updates to Columbian venues cash value POS buttons
• BB-2944 - Tax invoice updates
• BB-2952 - Waiver typo adjusted

Happy Hump day! This week's release focuses on minor updates as well as some platform fixes- see below for all the latest updates 👇  

Subscribe to our newsletter to stay in the loop with ROLLER news and upcoming features 📧 

update

• BB-1354 - Updates to POS product images
• BB-1483 - Adjustment for gift card default country
• BB-1591 - Updates to anchoring in Session Schedule Builder
• BB-1610 - Adjust alignment for Customer’s Total Spend
• BB-1849 - Form adjustments for column headings
• BB-1943 - Upgrades to dates after publishing products
• BB-2243 - Invoice report fix implemented for Sort by ‘Status’ column
• BB-2424 - UI update to search booking bar
• BB-2450 - Update to use case for draft bookings
• BB-2597 - Publish button for draft bookings update
• BB-2653 - Phone number adjustments for invoices
• BB-2676 - Attendance report bar chart view updates
• BB-2684 - Fix implemented for check in message ‘Not valid for use on this day’
• BB-2728 - More button for Gift Cards UX updated
• BB-2785 - Bookings export updated for attendees column
• BB-2788 - No expiry gift card upgrade
• BB-2817 - Translation updates for EOD, EOD balance and EOM reports
• BB-2818 - Update to add ons wording in product configuration
• BB-2846 - Edit to permissions to update website in account settings
• POS-372 - Ability to search customers via email in POS
• POS-467 - Removal of cash as default payment on POS, users must select a method
• VM-7111 - UI updates to the Waiver Kiosk address form

🎉 🎉  We're very excited to introduce our newest feature...ROLLER Playground - a sandbox version of the platform that allows you to trial new features, test product configuration as well as start training new staff on a duplicate & demo environment without affecting the business's live account.

How do I activate this?  This is automatically turned on for all platforms. To learn more, read the Knowledge Base article. 

feature

• Update waivers in platform - Say goodbye to the waiver update form…we’ve exposed the ability to create new waiver versions directly in the platform, there is also access to historic versions and design updates to Waiver Kiosk settings. To find out more information, read our Waiver guidelines, history and configuration articles | How do I activate this?  This is automatically available to all Waiver and/or Waiver Kiosk customers
• UI updates to Account Settings - To improve usability, the Settings pages and some submenu items have been updated, you will be able to see the updates on the Settings page of the platform or find out more via the Knowledge Base. Please note that Venue Manager site map has been updated | How do I activate this?  Update is automatic
• Ability to customise opt-in message - the message to accompany the subscription checkbox can now be edited as you like, please read the Knowledge Base article to find out more. | How do I activate this?  This is available on the platform, to edit this, please visit the Policy page
• Require waivers to be attached prior to completing a transaction - this is optional and if activated means that new bookings via POS cannot be completed without all waivers being attached | How do I activate this?  Please log a ticket to have this enabled in platform

update

• BB-1908 - Update to Monthly Till History Reports
• BB-1986 - Upgrade to Form functionality
• BB-2195 - Invoice report updates
• BB-2238 - Product filter fix implemented in Till History Report
• BB-2324 - Update to Email template for bookings purchased through Venue Manager
• BB-2390 - Update to discounts in Venue Manager and Bookings
• BB-2417 - Timezone updates for Checkout
• BB-2540 - Upgrade to Transaction by Product report
• BB-2567 - Update to POS Bookings with approved payments
• BB-2579 - Fix implemented for add-on scenario
• BB-2584 - UX update to phone number field in Checkouts
• BB-2613 - Update to standard pass email confirmation
• BB-2615 - Fix implemented for gift cards with no expiry
• BB-2629 - UX update for Customers tab
• BB-2642 - Upgrade to add ons for Sessions and Passes
• BB-2644 - Schedule builder updates
• BB-2658 - Update to archived products UX
• BB-2668 - Minor update to Waiver Kiosk date format
• BB-2672 - Error message implemented for mandatory forms
• BB-2674 - Update to Adyen Dynamic 3DS rules for checkout
• BB-2694  - POS Global Search updated to include Alternate ID/Custom Ticket ID
• BB-2684 - Fix implemented for check in for ‘Not valid for use on this day’ error message
• BB-2690 - Session times display fixed for POS
• BB-2700 - Update to Staff submenus
• BB-2706 - POS menu upgrades
• BB-2707 - Availability selector upgrades
• BB-2709 - Update to tax on receipts
• BB-2708 - Waiver adjustments implemented
• BB-2713 - Renaming of button on Add on page to ‘Save & Continue’
• BB-2714 - Update to Venue Manager payments
• BB-2733 - Availability indicators update for Checkout
• BB-2742 - Update to pass duplication and location settings per ticket
• BB-2757 - Segments upgrade
• BB-2764 - Company feature update for complimentary booking

This week, we're launching a new product...Recurring Passes! This allows venues to create term based classes or programs such as skill based or fitness activities that occur regularly. For example, the venue can now sell a 'Flips and Tricks' one-hour session every week at 5:30 pm on Fridays, available for the next 3 months.

With Recurring Passes, you can encourage repeat visits by collecting funds upfront, whilst reducing operational costs and manual processes. Watch our video 👇

How do I activate this?  This feature is available to all Enterprise clients. To upgrade or find out more information, please head to the New Features section of the platform.

feature

• Enable 3D Secure for Braintree - 3D Secure adds additional cardholder verification to the payment process to fight fraudulent card use during the checkout process, click here to find out more information. How do I activate this?  Please log a support request via support.roller.software to enable this

update

• BB-1415 - UX Update for POS Tab functionality
• BB-1815 - Fix implemented for waiver expiry reminder email to customers
• BB-1937 - Runsheet performance upgrades
• BB-1988 - Confirmation email automatic send update
• BB-2017 - Alternative ticket printer settings update
• BB-2052 - Activity Stream upgrades
• BB-2340 - POS upgrades for credit card purchases
• BB-2373 - UX text update for activity stream
• BB-2379 - Runsheet updates to account for split sessions scenario
• BB-2492 - Update to invoice functionality for enquiry turned booking
• BB-2551 - Fix implemented for Current Till print out and POS Cash subtotals
• BB-2574 - Sessions schedule builder upgrade
• BB-2598, BB-2599 & BB-2063 - Upgrades to Companies feature
• BB-2603 - Update to gift cards date & time conversion
• BB-2643 - Fix implemented for Activity Stream
• BB-2637 - UX update to POS notification messages
• BB-2686 - Update to Product Revenue Report
• BB-2695 - UX update to New Feature page
• BB-2706 - Update to POS menu configurations for removing products scenario
• BB-2709 -  Implemented fix for tax displayed on receipts
• VM-6028 - Update to discounts
• VM-6988 - POS Upgrades to search online
• VM-7045 & POS-455 - Updates to waiver verification

🎉 We're excited to announce that our ROLLER Mail feature and integration is now available! ROLLER Mail is an email marketing tool that helps you create beautiful & powerful e-campaigns to engage with your subscribers. Promote offers, products and upcoming events to your database to boost the bottom line!

With our integration, you can automatically send opted-in customers from your ROLLER platform and filter them into different lists to target specific individuals. Build journeys around customer behaviours such as attendance to encourage repeat visits or to get feedback. Watch the video below 👇

How do I activate this?  Head to the New Features section of your platform or visit our website to find out more about ROLLER Mail & book a demo. For those who already have an account, please read our updated Knowledge Base articles

feature

• Ability to add customer opt-in during booking process in Admin - You are now able to subscribe customers to your marketing list when they are making a booking over the phone in Admin, this option should only be checked if the patron gives their permission. How do I activate this? This update is live to all platforms. Click here to read our Knowledge Base article under the Add Contact Details section

update

• BB-906 - Update to venue email notification link
• BB-2061 - Email in invoice PDF updated to reflect secondary email address
• BB-2329 - Update to GST fee display in payment details
• BB-2535 - Customer invoice updated to reflect discounts
• BB-2539 - Payment Gateway ID column text update in Transactions report
• BB-2572 - UX update to menu alignments
• BB-2622 - Upgrade to Transactions report data load capabilities
• BB-2632 - Booking holder update to support removing email address from booking holder scenario

This week, we've made some updates to our 'Accept Marketing' functionality across the platform. Read below to find out more and to see the fixes that have been implemented 👇 

feature

• Addition of ‘Accept Marketing’ checkbox in POS - We’ve added a field so new customers in POS can be opted in to the marketing database, please note an email address is required at a minimum. Click here to see the update. How do I activate this?  No action is required, this is automatically updated
• New option for marketing opt-in checkbox for Checkout flow - Added customisation, clients can now decide whether their opt in is pre-ticked or not. For GDPR compliant clients, please note, it should kept as the default which is unticked. How do I activate this?  Read our article here to adjust this setting
• Update to Add ons and Stock buttons - We’ve updated all our buttons such as the ‘Publish’ button to be consistent with our current style guide. How do I activate this?  No action required.

update

• BB-467 - Local timezone display adjustments for Gift Card module
• BB-1433 - Giftcard payment success page updates to time format
• BB-1483 - Adjustment to default country for Gift Card functionality in Admin
• BB-1712 - Update for gift card calculations
• BB-2071 - Fix implemented for video recording for Gift Card module on checkout
• BB-2172 - QR Code update for POS receipts for Annual Passes and Gift Vouchers
• BB-2173 - Adyen payments adjustment for Admin single bookings
• BB-2195 - Invoice report updates to include payment date and type
• BB-2202 - Upgrade to gift card functionality and extending expiries
• BB-2301 - UX update to error message for Dashboard
• BB-2357 - Custom staff permissions upgrade
• BB-2364 - Waiver date display fix implemented for Admin
• BB-2466 - AW Ticket confirmation email logo update
• BB-2470 - Update to Waivers in POS interface
• BB-2477 - Link update for ROLLER Connect
• BB-2481 - Updates to sales configuration for POS tabs
• BB-2501 - IE upgrades for Invoice payment widget
• BB-2504 - Logo update for staff registration
• BB-2508 - Update to status for complimentary POS bookings
• BB-2528 - Fix implemented for Pass override sales period
• BB-2531 - Browser updates for customer invoice modal
• BB-2536 - Update to Payfort error messages for unsupported currencies
• BB-2550 - Adjustment to waiver expiry reminder email link
• VM-6782 - Update to Customer Activity Stream