Sell

• Cloud printing
  • Fixed an issue that prevented more than 12 stock items from being selected in print station settings.
  • Resolved a bug that prevented the table name from appearing on a docket for stock products added to an existing tab.
• Memberships: Resolved a graphical bug that caused memberships to display as "Current" despite being expired.
• Online accounts: Resolved a bug that prevented some guests from updating card details.
• Online Checkout: Fixed an error that caused consecutive sessions to appear as available despite a lack of future availability for the additional sessions.
• POS: Resolved an issue that caused barcode scanners not to add a stock product to the cart after the barcode was scanned.

Serve

• Mobile check-in: Fixed occasional MCI load issue.
• POS
  • POS - Can now require attaching a waiver to a ticket when taking split payments.
  • Cash in/Cash out updated fixed. Venues advised to reload their browser if the Submit action is still disabled.
  • Package purchased at POS now prompts for a waiver on all tickets included in the package.
  • Fixed POS Operator so that staff are unable to reschedule bookings in POS.
• Template studio: Booking payment receipt PDF is available on Template Studio to support translations and customisations.
• Waivers: Existing waiver holders are no longer asked to complete the waiver again (online waiver link).

Market

• Discounts
  • Discount code booking and redemption date restrictions allow a single date.
  • Membership discounts configuration simplified by including 'unlimited' in the selection options.
  • Fixed an issue where discount codes are dropping from bookings when a booking is edited.
  • Discounts allow 0.00 amount to allow for tracking of community campaigns using unique codes.
  • Buy and Get HQ discount codes fixed when selecting more than one stock variation.
  • "Maximum possible discount" is available when filtering by "Gift cards" or "All products".
• GX Score: Fixed "Read More" in GX score dashboard so that it opens the specific comment.
• Memberships
  • Membership details e-mail template now sends test e-mails for all applicable bookings.
  • POS2 - Split payment fixed when redeeming a membership.
• Waivers: Fix to allow certain email domains to be captured against booking holders in VM.

Manage

• Daily Capacity
  • Daily Capacity view now correctly shows the overbooked status after booking updates.
  • Booking info on Daily Capacity page now reflects correct data when block capacity overlaps session times.
• Exports: Umlauts/special characters now display correctly in Excel/CSV download.
• HQ
  • HQ Party Package sales availability now correctly syncs to managed venues.
  • Fixed HQ Party Package phrase for party name not transferring to connected venues.
  • HQ Party Package sales availability now properly transfers to connected venues.
• Party Packages
  • Resolved an issue where Party Package variation was not adhering to the Party Package Program.
  • Fixed an issue with the creation of Party Packages with durations longer than 120 minutes.
  • Resolved an issue where some resources were not being assigned to Party Package bookings.
• Products: Fixed issue where "Alternate address" checkbox would uncheck when editing a product.
• Reports: Added bookings created & bookings cancelled columns to Till closure report.
• Resources: Cancelled bookings can no longer be re-opened to prevent overbooking of resources.
• Search: Improved consistency of guest search results by phone number in Venue Manager.
• Staff
  • Fixed issue preventing access to the options menu on the staff list in Venue Manager.
  • Staff addition form now resets properly between submissions to prevent errors.
• Wallets: Fixed issue preventing saving Wallets as user-defined costs without a price.

Platform

• Payment methods: iDEAL component in checkout update to latest version.
• POS: Fixed a reporting issue where tips contribute to the Booking Balance, resulting in an overpaid booking status.
• Venue Manager: Fix to trigger VM Onboarding Survey.

Sell

• Online accounts: Fixed an issue that caused guest phone numbers to be shortened, which prevented guests from accessing their online accounts.
• Cloud printing: Fixed an issue that prevented the booking ID from appearing on a receipt.
• Online checkout
  • Resolved an edge case that made it challenging for guests to pay using Worldpay cards at the checkout
  • Enhanced the wording of validation and error messaging when an unexpected issue arises in the checkout
• POS: POS will now ask for the manager pin when clicking the print button from the activity page

Serve

• Guest lists: Share links in emails when viewed via Desktop are a traditional copy action

Market

• GX Surveys: Corrected an issue preventing notes being saved against GX Survey responses
• Wallets: Member expiry is updated correctly in wallets for membership products configure to be valid X days from redemption

Manage

• Analytics: Fixed an issue where the Party Package Insights dashboard did not return data prior to the last 90 days.
• Bookings
  • Resolved an issue that resulted in booking two parties for the same resource.
  • Fixed an issue where employee email addresses were displayed instead of names when logging a call on a booking.
• HQ
  • Resolved mismatched sales availability for gift cards created by HQ venues and used in HQ-controlled venues.
  • Fixed issue where non-HQ reporting categories changed to HQ categories despite HQ sync being disabled.
  • Corrected issue preventing HQ venue users set as account owners from making venue setting changes.
  • Resolved issue preventing switching from "No Expiry" to "Select Dates" in gift cards for HQ-controlled venues.
  • Fixed duplication of stock variations created at HQ on the venue level.
• Schedules: Added support for Maximum bookings window to be set in days.
• Tax: Resolved issue preventing fee changes due to two taxes being set as default
• Reports: Fixed an issue with exported reports not showing special characters from other languages correctly.
• Invoices: Update the terminology on the invoice widget page to be compliant with EU/UK laws.
• Party Packages
  
  • Corrected Progressive Checkout displaying incorrect guest counts for Party Packages.
  • Fixed inaccurate party count displayed on the Parties Hosted Dashboard if the party booking had other purchases on a prior date.

Sell

• Online accounts: We addressed an issue that caused guest phone numbers to appear incomplete after a guest created an online account.
• Legacy printing: Resolved an issue that prevented dockets from automatically printing when a tip was paid on the card terminal.
• Online checkout
  • Resolved an issue where product description text was being cropped when viewed on mobile devices.
  • Fixed an issue causing session capacities to display incorrectly based on the availability of items within the package.
  • We’ve updated the party package booking process so that guests must select their add-ons before proceeding.
  • Symbols can no longer be entered into the guest phone number field.
  • Fixed a problem that caused package products to display incorrect availability when “today” was excluded in the product schedule.
  • Resolved a graphical issue that caused tax to appear incorrectly during the checkout flow.
  • When the home page does not have a widget configured, we now automatically redirect any checkout visitors to the products list page.
• POS Folders: Removed the unnecessary confirmation request when navigating away from the POS Folders page. Now, if no actions require a prompt, you can move freely without being interrupted.
• POS Tabs: Resolved a problem where the last modifier option was always added to a tab whenever a stock item was added.

Serve

• Guest Check-in
  • A manager PIN is now required to check in banned guests when assigning waivers.
  • The over age minor banner is supported by POS.
  • Relocate “Reschedule Session Time” Button in POS to Improve accessibility for POS Operators.
  • Relocate “Send Waiver Request” Button in POS to improve accessibility for POS Operators.
• Guest List: The time display format, for the Guest List feature, now aligns with the venue’s locale settings.
• Mobile check-in: Add-ons and Stock are now supported in the check-in restrictions configuration in Venue Manager.
• Online Checkout
  • The post-purchase waiver signing guide can be switched off in checkout settings.
  • Removed the redundant marketing opt-in checkbox from Progressive Checkout when a guest is prompted to sign a waiver.
• Wristbands: Wristband configuration is now updating in Playground environments.

Market

• Discounts
  • Buy & Get fixed amount discount code automatically scales as items are added to the cart.
  • Membership discounts prioritize the lowest-value item in bookings.
  • Discounts issued on purchase of party packages are per product.
  • Membership discounts persist in POS when additional items are added to the purchase.
  • Fixed-amount discount calculations are correctly applied to packages.
  • Fix so users can import codes via CSV for existing discounts.
  • New "per membership" discount usage rule allowing for usage limits across the lifetime of a membership.
• Guest communication
  • When a booking is rescheduled, the booking reminder is sent based on the updated booking date.
  • The Booking Agreement Terms and Conditions email has been added to the Template Studio and now supports editing and translations.
  • Enabled translations for “Additional Information and Resources” content in Template Studio.
• GX Score: Response export includes customer contact information.
• Reporting: Improved Guest Data and Waiver Holders export performance.

Manage

• API
  • REST API: Added ability to update expiry dates & custom ticket IDs on Bookings.
  • REST API: Added POS Notes to Get detail of a booking & Bookings webhook.
  • Redemption webhook: Added deviceId.
  • Data API: Added more fields to the Get Bookings.
  • Data API: Added Customer flags to Get Customers.
• Booking payments: Provided clearer guidance on payment location for some bookings with multiple payments.
• Bookings
  • Corrected deposit amount calculation for invoices/payment links for bookings.
  • Resolved issue where bookings created in Venue Manager did not assign resources to products.
• HQ: Resolved issue where resources were not retained for HQ Party Packages.
• Reports
  • Fixed duplicate entries when selecting a product category with a session pass in Revenue Recognition.
  • Fixed missing quantity records for $0.00 item cost sales in the COGS Report.
• Schedules: Fixed issue allowing session bookings ending at or after midnight on progressive checkout.
• Sessions
  • Addressed incorrect pricing for consecutive session bookings created in Venue Manager.
  • Fixed issue where unavailable products appeared in CX3 when 'Display after midnight sessions' was enabled.

Sell

• Digital Wallets: Solved a blocker that prevented Apple Wallets from being added to iPhone devices.
• Cloud printing
  • Cloud printing has been enhanced to efficiently route print jobs, reducing the time taken to print.
  • An Activity Centre notification will appear if cloud printing is unable to route to a printer - requiring the reconfiguration of printers.
  • You can now configure which stock product purchases are sent to cloud printers / KDS devices based on the sales channel they were purchased. e.g. If you want soft-drink purchases to only print when purchased via Mobile F&B Ordering, and not when purchased at POS. 
• Gift Cards
  • Resolved a visual issue that prevented the gift card expiry date from showing when looking at a booking in Venue Manager.
  • Sales channels now correctly prevent custom discounts from being applicable to gift card purchases. An alternative gift card value should be used in these situations instead.
  • Resolved a display problem that caused gift cards to appear as expired in Venue Manager.
  • Fixed an issue where gift cards with short-lengthed codes would cause glitches in POS.
• Legacy Checkout: Legacy Checkout no longer shows sessions as "Sold out" when part of the products session times were blocked out.
• Online Accounts
  • Enhanced various areas of the platform that were stopping Online Accounts verification emails to be sent to guests, preventing them from creating online accounts.
  • Resolved an error that prevented guests from rescheduling their sessions if addon product types were included in the booking.
  • Fixed an edge-case display issue where a booking modification for a company booking was not reflected in Venue Manager.
  • Overcame a challenge that prevented guests from rescheduling session passes if a ticket had a $0 cost.
  • Resolved various edge-cases that prevented guests from modifying their booking.
  • Bookings with package products can now be modified by guests via Online Accounts.
  • Fixed an issue that caused country codes to show incorrectly when a guest had created an online account, making the guests contact number to be unreachable.
• POS
  • Resolved an issue that caused the availability quantity to dissapear from POS tiles.
  • Fixed an issue for POS Compact view, where tiles could overlap.
  • Resolved a problem where stock items that had no modifiers were missing the notes field.
  • Overcame a challenge that caused search to not filter stock variations correctly.
  • Packages correctly show each ticket as a separate line, instead of being grouped by product.
  • Staff roles that don't have "Can cash in/out POS tills" enabled are no longer prompted to enter manager pin when clicking Open till button.
  • Cash refunds can no longer be issues for amounts higher than the booking total.
  • Fixed an issue that prevented the 'Email Receipt' and 'Reprint receipt(s)' buttons from appearing.
  • Fixed a display issue that caused the till variance to highlight in yellow when there was no variance.
  • You can now automatically populate POS menus using tags that are assigned to products. This means the product selection can be kept in sync across all your sales channels centrally within the product. 
• Product Availability: Resolved an edge-case issue that caused package products to be available for purchase when there was no capacity.
• Progressive Checkout
  • Fixed an edge-case issue for french-configured venues, that caused checkout dates to show in french, despite the checkout language being English.
  • Resolved various fringe bugs that caused guests to be able to book whilst no capacity was available.
  • When purchasing gift cards, the address field now correctly populates post-code when an address is auto-filled.
  • Fixed a glitch that sometimes required a guest to click the session time twice before it was actually selected.
    
  • Resolved a scenario where a discount was included and removed from the cart, which caused the total amount to appear as incorrectly calculated.
  • Fixed an issue that prevented changes to the checkout from being saved.
    
  • The checkout has been enhanced to better represent when capacity is "Filling up fast" to drive checkout purchase behavior.
  • Fixed an issue that prevented the "Call to book" message from displaying when party packages were selected on a product-led checkout.
  • Enhanced the calculation of add-ons product types, to better reflect the available capacity and available booking dates.
  • Enhanced the checkout to significantly improve loading speeds when using custom domains.
  • Enhanced the checkout to improve accessibility for screen readers and visual impairments - in line with WCAG 2.2 AA and ADA standards.
  • Updated the cart summary so that it is more clear how much amount is remaining for payment after a deposit is made. 
• Wallet Product
  • Resolved a scenario that caused wallets to expire despite being configured to not expire.
  • Fixed an issue that caused bookings with multiple wallets included to have the wallet balances bound together.

Serve

• Discounts: Fixed issue where purchase discounts from HQ venues were not sending the email with the discount code upon booking.
• Waivers
  • Fixed issue where waivers were detached during the booking flow on POS when the “Create separate items for Packages” meta was enabled for bookings containing multiple packages.
  • Implemented validation in the form builder to prevent duplicate data bindings, ensuring that form designs do not contain repeated bindings.
  • Fixed issue where waivers signed with email addresses containing an underscore (”_”) were not returned in POS or the guest waiver page in Venue Manager.
• POS: Enabled customers to redeem multiple memberships in a single transaction at POS to streamline the checkout process and enhance guest experience.
• Reports: Added a filter for Cashless Card products in Reportx, allowing users to easily locate these items in the reports.
• Mobile Check-in
  • Improved scanning speed for tickets with the “Auto-open” feature enabled in MCI, addressing performance delays reported by users. 
  • Resolved issue preventing booking synchronization on Mobile Check-in (MCI) which was causing 504 errors. 
• Google Analytics: Resolved a Google Analytics conversion tracking issue, ensuring accurate reporting of purchases by moving the onPurchase event to trigger immediately after payment completion.

Market

• Memberships: Fixed issue where the Membership cancellation pending email template was not populating the membership cancellation date.
• Discounts: Fixed issue where discount codes could not be reused after being applied to a canceled booking.

Manage

• Activity Center: You'll now receive automatic alerts in the activity center when a banned guest books online using the same email or phone number stored in ROLLER.
• API: Guest gender field added to Create Booking & Get Customer Detail endpoints.
• Daily capacity: Fixed an issue with Daily capacity view multiplying the bookings spanning across multiple days.
• Bookings
  • Fixed an issue with midnight sessions showing up as undefined in Progressive Checkout.
  • Addressed a bug that resulted in modification of booking date in Venue Manager tickets with consecutive sessions revert back to single session duration.
• HQ Schedules: Fixed an issue with venue managed schedules being locked when changed from HQ managed schedules.

Sell

• Discounts: Enhanced discounts to better determine if a discount is applicable to a booking.
• Gift cards
  • Fixed an issue that prevented some gift-cards from being sold.
  • Resolved a blocker that prevented a gift-card from being adjusted.
• Memberships: Guests are now prompted to re-sign a booking agreement when renewing a membership via checkout.
• Mobile F&B Ordering: Added the ability to hide stock variations from being listed in online sales channels.
• Online accounts
  • Enhanced the checkout to better determine if a guest is eligible to reschedule or adjust their own bookings.
  • Fixed a problem that prevented complementary bookings from being rescheduled.
  • Fixed an edge case that prevented a guest from being able to log in to their online account.
  • Resolved a graphical issue that appeared when guests rescheduling an addon with open quantity.
• POS
  • Enhanced the functionality of tabs within POS, to better signal if a booking is a tab or not.
  • Fixed a display issue that caused product pictures to be removed from the POS after the template was adjusted.
  • Fixed a graphical error that displayed when gift cards were searched in POS, where the gift card ID was less than 3 characters long.
  • Fixed an issue that prevented memberships from being scanned unless the user first clicked into the search field.
  • Packages now print the correct number of tickets when multiple are purchased at the same time.
  • Resolved an issue that caused packages to appear as available, despite not being available.
  • Tabs are now accessible for more than 24 hours in POS without needing to re-sync or do advanced searches.
• Progressive checkout
  • Enhanced capacity calculations so that session capacity is more consistent across POS and online checkouts.
  • Enhanced the checkout to better reflect the total amount remaining on a booking after the deposit is paid.
  • Enhanced the styling of checkboxes to improve usability of the checkout.
  • Fixed a problem that allowed guests to overbook a resource when purchasing multiple packages at a time.
  • Fixed an issue that caused the "Physical gift card" option to show, despite being configured to not show.
  • Resolved an issue that caused gift cards to take full payment instead of deposit payments.
  • The "From" pricing now correctly uses the configured text colour.
  • You can now configure any product as an addon for a party package, allowing you to upsell session or standard passes when guests buy a party package product.
• Receipts: Resolved a problem that caused receipts to show a '0' value for party packages and package products.

Serve

• Discounts: Updated ‘2 for 1’ discount to ‘Buy and Get,’ allowing greater flexibility in creating promotions. Currently supports single product variations (e.g., buy 3 Child tickets, get 1 Child ticket free).
• Party packages 
  • Fixed issue where the Booking PDF export displayed “0.00” for Party Package items, ensuring the correct prices are now shown.
  • Updated the party guest list view in online accounts to enable user to update their party name.
• POS: Fixed issue where attached waivers for single package products with multiple quantities became detached during the POS sales flow, ensuring waivers remain linked to all tickets in the booking.
• Playground: Resolved issue preventing some venues from updating the playground, which previously resulted in a notification stating “Playground couldn’t be updated at this time.”.

Market

• Memberships
  • Fixed issue with discount codes being case-sensitive during online checkout, ensuring that codes apply correctly regardless of case.
  • Resolved issue with membership discount stacking in POS to configure usage limits and enable/disable stacking.
  • Fixed issue with membership discounts not applying correctly at POS, ensuring discounts are applied consistently regardless of the number of ticket types or quantities entered.
• Party Packages
  • Fixed issue with order confirmation emails displaying incorrect prices for Party Package Products, ensuring pricing matches between the booking details in Venue Manager and the confirmation email.
  • Resolved issue by ensuring the custom host message is consistently displayed in guest list-related emails, including RSVP confirmation and reminder emails.
• Discounts
  • Fixed issue where the “Issue Code On Purchase” emails displayed incorrect discount names.
  • Resolved issue where a large number of uploaded discount codes caused the UI to become unresponsive.
  • Fixed issue where applying discounts to online bookings incorrectly excluded postage and miscalculated transaction fees.
• GX Score: Updated the GX Score question to “How would you rate your experience at [venue name]?” to enhance guest feedback accuracy.

Manage

• Booking receivable: Bookings receivable report no longer shows canceled, fully paid, or fully discounted bookings.
• Daily capacity: Daily capacity now shows the booking holder's name in the redeemed view as well.
• Cashless cards: You can now override the tax for cashless card sales.
• HQ
  • Resolved the "Master ticket code is required" error when modifying HQ Standard passes.
  • Fixed issue where non-HQ product categories changed incorrectly after HQ sync.
  • HQ-controlled venues can now see staff from other venues that have access to their venue on the staff screen.
• Resources
  • Corrected bug causing single booking resources to be double-booked.
  • Fixed missing resources issue in party package bookings.

Sell

• Cloud Printing
  • Cloud printing has been enhanced to efficiently route print jobs, reducing the time taken to print.
  • An Activity Centre notification will appear if cloud printing is unable to route to a printer - requiring the reconfiguration of printers.
  • You can now configure which stock product purchases are sent to cloud printers / KDS devices based on the sales channel they were purchased. e.g. If you want soft-drink purchases to only print when purchased via Mobile F&B Ordering, and not when purchased at POS.
• Gift Cards
  • Resolved a visual issue that prevented the gift card expiry date from showing when looking at a booking in Venue Manager.
  • Sales channels now correctly prevent custom discounts from being applicable to gift card purchases. An alternative gift card value should be used in these situations instead.
  • Resolved a display problem that caused gift cards to appear as expired in Venue Manager.
  • Fixed an issue where gift cards with short-lengthed codes would cause glitches in POS.
• Online Accounts
  • Enhanced various areas of the platform that were stopping Online Accounts verification emails to be sent to guests, preventing them from creating online accounts.
  • Resolved an error that prevented guests from rescheduling their sessions if addon product types were included in the booking.
  • Fixed an edge-case display issue where a booking modification for a company booking was not reflected in Venue Manager.
  • Overcame a challenge that prevented guests from rescheduling session passes if a ticket had a $0 cost.
  • Resolved various edge-cases that prevented guests from modifying their booking.
  • Bookings with package products can now be modified by guests via Online Accounts.
  • Fixed an issue that caused country codes to show incorrectly when a guest had created an online account, making the guests contact number to be unreachable.
• POS
  • Resolved an issue that caused the availability quantity to dissapear from POS tiles.
  • Fixed an issue for POS Compact view, where tiles could overlap.
  • Resolved a problem where stock items that had no modifiers were missing the notes field.
  • Overcame a challenge that caused search to not filter stock variations correctly.
  • Packages correctly show each ticket as a separate line, instead of being grouped by product.
  • Staff roles that don't have "Can cash in/out POS tills" enabled are no longer prompted to enter manager pin when clicking Open till button.
  • Cash refunds can no longer be issues for amounts higher than the booking total.
  • Fixed an issue that prevented the 'Email Receipt' and 'Reprint receipt(s)' buttons from appearing.
  • Fixed a display issue that caused the till variance to highlight in yellow when there was no variance.
  • You can now automatically populate POS menus using tags that are assigned to products. This means the product selection can be kept in sync across all your sales channels centrally within the product.
• Progressive Checkout
  • Fixed an edge-case issue for french-configured venues, that caused checkout dates to show in French, despite the checkout language being English. 
  • Resolved various fringe bugs that caused guests to be able to book whilst no capacity was available.
  • When purchasing gift cards, the address field now correctly populates post-code when an address is auto-filled.
  • Fixed a glitch that sometimes required a guest to click the session time twice before it was actually selected.
  • Resolved a scenario where a discount was included and removed from the cart, which caused the total amount to appear as incorrectly calculated.
  • Fixed an issue that prevented changes to the checkout from being saved.
  • The checkout has been enhanced to better represent when capacity is "Filling up fast" to drive checkout purchase behavior.
  • Fixed an issue that prevented the "Call to book" message for displaying when party packages were selected on a product-led checkout.
  • Enhanced the calculation of add-ons product types, to better reflect available capacity and available booking dates.
  • Enhanced the checkout to significantly improve loading speeds when using custom domains.
  • Enhanced the checkout to improve accessibility for screen readers and visual impairments - in line with WCAG 2.2 AA and ADA standards.
  • Updated the cart summary so that it is more clear how much amount is remaining for payment after a deposit is made.
• Wallet Product
  • Resolved a scenario that caused wallets to expire despite being configured not to expire.
  • Fixed an issue that caused bookings with multiple wallets included to have the wallet balances bound together.
• Digital Wallets: Solved a blocker that prevented Apple Wallets from being added to iPhone devices.
• Legacy Checkout: Legacy Checkout no longer shows sessions as "Sold out" when part of the product session times were blocked out.
• Product Availability: Resolved an edge-case issue that caused package products to be available for purchase when there was no capacity.

Serve

• Discounts: Fixed issue where purchase discounts from HQ venues were not sending the email with the discount code upon booking.
• Google Analytics: Resolved a Google Analytics conversion tracking issue, ensuring accurate reporting of purchases by moving the onPurchase event to trigger immediately after payment completion.
• Mobile Check-in
  • Resolved issue preventing booking synchronization on Mobile Check-in (MCI) which was causing 504 errors. 
  • Improved scanning speed for tickets with the “Auto-open” feature enabled in MCI, addressing performance delays reported by users.
• POS: Enabled customers to redeem multiple memberships in a single transaction at POS to streamline the checkout process and enhance guest experience.
  Reports: Added a filter for Cashless Card products in Reportx, allowing users to easily locate these items in the reports.
• Waivers
  • Fixed issue where waivers signed with email addresses containing an underscore (”_”) were not returned in POS or the guest waiver page in Venue Manager.
  • Fixed issue where waivers were detached during the booking flow on POS when the “Create separate items for Packages” meta was enabled for bookings containing multiple packages.
  • Implemented validation in the form builder to prevent duplicate data bindings, ensuring that form designs do not contain repeated bindings.

Market

• Discounts: Fixed issue where discount codes could not be reused after being applied to a canceled booking.
• Membership: Fixed issue where the Membership cancellation pending email template was not populating the membership cancellation date.

Manage

• Bookings
  • Fixed an issue with midnight sessions showing up as undefined in Progressive Checkout.
  • Addressed a bug that resulted in modification of booking date in Venue Manager tickets with consecutive sessions reverting back to single session duration.
• Activity Center:You'll now receive automatic alerts in the activity center when a banned guest books online using the same email or phone number stored in ROLLER.
• API: Guest gender field added to Create Booking & Get Customer Detail endpoints.
• Daily Capacity: Fixed an issue with Daily capacity view multiplying the bookings spanning across multiple days.
• HQ schedules: Fixed an issue with venue-managed schedules being locked when changed from HQ-managed schedules.

Sell

• Progressive Checkout
  • Resolved a display issue that caused a "Sold out" label to appear for available bookings (they were still able to be purchased).
  • Fixed a bug that prevented changes to the progressive checkout settings from being saved in VM when the "Start on a defined date" field was updated.
  • Overcame an error that caused add-ons to be reserved on the date of purchase instead of the date of bookings.
  • Enhanced the wording of error notifications to guests to provide clear indications to the issue they have encountered.
  • Resolved an edge-case bug that prevented resources from being allocated for some bookings.
  • Stock items no longer appear as available for party packages during their restricted hours.
  • Identified a scenario where the checkout presented deposit information to the guest, whilst the booking had no deposit.
• Online Accounts
  • Fixed a graphical issue that caused a 'View products' button to appear within Online Accounts area.
  • Resolved a blocked that prevented some guests from being able to create an account via their booking confirmation email.
• POS
  • Fixed an issue that prevented POS templates from being edited.
  • Resolved an edge-case issue that prevented a valid booking from being created when a purchase was made on POS.
  • Fixed a problem that prevented users from selecting the members name when adding a membership discount to a booking.
  • Enhanced the modifiers flow in POS, which also adds support for packages with multiple stock items.
• Dockets: Dockets created via Mobile F&B Ordering now correctly state that the purchase was made via Mobile F&B Ordering, instead of POS. 
• Mobile F&B Ordering: Released a number of enhancements to increase docket printing reliability for purchases via Mobile F&B Ordering.
• Receipts: Resolved an issue that caused cash receipts to route to alternate ticket printers.
• Self-serve Kiosks: Fixed an issue that prevented some kiosks from launching.

Serve

• Mobile Check-in: Resolved issue with MCI scanning where valid ticket and booking IDs frequently returned a “No result” error. 
• Self-serve kiosks: Fixed an issue where the QR code on the Success Screen of the SSK directed users to incorrect destination.
• Refunds: Resolved an issue where refunding a tip through Venue Manager incorrectly resulted in a pending balance on the booking.
• Progressive Checkout: Fixed issue where auto-email for account creation was not sent when the integrated waiver was included in the checkout. 

Market

• Discounts
  • Fixed an issue where archived discount codes were still sending email codes upon purchase.
  • Resolved an issue where non-discountable add-ons could be discounted via Membership in CX3.
• Emails
  • Resolved an issue where order confirmation emails were not displaying product terms and conditions. 
  • Fixed an issue where the ‘Style’ tab was missing in the Waiver Reminder email template.

Manage

• API: Fixed an issue where memberships were not being redeemed properly at the redemption endpoint.
• Receipts: Corrected the downloadable receipt from order confirmation emails to show the accurate total amount when paid modifiers are included in a package.
• Activity Center: Resolved a bug where guest emails in draft bookings were not triggering notifications in the Activity Center.

Platform

• POS: Fixed an issue in POS where adding a multi-resource product to the cart incorrectly reduced the capacity of related multi-resource products that share some resources, preventing them from being sold in the same transaction.

Sell

• Cloud Printing
  • Resolved an issue preventing some print stations from loading into the POS device.
• Memberships
  • Membership payment reminder communications for US-based guests are now only sent during business hours.
• Mobile F&B Ordering
  
  • Enhanced the way stock items appear in POS for Mobile F&B Orders, particularly when modifiers were present.
    
• Online Accounts
  • Resolved multiple issues that prevented guests from being able to login to their online account via mobile authentication.
  • Fixed a bug that prevented the "Update booking" button from appearing in booking notification emails to guests.
  • Enhanced the booking management functionliaty to enable more guests to update their bookings online. This means more scenarios are covered where booking updates could be applied by guests.
  • Resolved a bug that prevented the verification code email being sent to guests when registering a new online account.
  • Resolved a blocker that prevented some guests from being able to update the payment details for recurring memberships.
• Online Checkout
  • Released more availability enhancements to provide accurate ticket availability times in the online checkout.
  • Packages can now be added as an addon/upsell item in the progressive checkout.
  • Party package variation options are now required to be entered by guests.
• POS
  • Enhanced the waiver search functionality to provide more accurate results.
  • Resolved an edge-case tax calculation issue that was impacting an individual booking.
  • Enhanced the ticket refund calcualtions to prevent inaccurate refunds from being provided.
• Receipts
  • Enhanced the translations for non-english receipts, to better represent the month of transaction date.
  • Resolved an issue that prevented the last 4 digits of the credit card from showing on the tax invoice receipt.
• Self-service Kiosk
  • Prevented an issue that caused the kiosk to become frozen when the home page button was selected, where the kiosk was configured to a non-english language.
• Venue Manager
  • Fixed a bug that incorrectly caused a "Payment details not stored" message to appear when trying to charge a remaining balance on a booking

Serve

• Cashless Cards
  • Fixed issue preventing purchase of Amusement Connect cards in POS due to errors when inputting 10-digit card numbers.
• POS
  • Fixed issue in POS 2 where tickets could not be scanned without clicking into the search field first, now allows direct scanning of QR codes upon POS startup.
• Waivers
  • Resolved issue in POS where attaching a parent waiver to a booking now properly includes associated minor waivers without requiring multiple searches.
  • Fixed issue in Waiver 2 where the date of birth dropdown was not displaying for adult or guardian, preventing waiver signing. Now guests can enter date of birth as required.
  • Resolved issue where ‘Can use waiver after checkout’ option incorrectly displayed a waiver button on venues not using waivers, now correctly hides the button when waivers are disabled.
  • Fixed issue where the ‘Copy unique waiver link’ button was missing from the Documents tab of bookings in Venue Manager, now correctly displays for easy access.
  • Corrected grammar error on Waiver kiosk ‘Looks good’ button, now displays as ‘Looks good’ without apostrophe.
  • Resolved issue where the new change booking holder page on POS could not search by membership ID, now allows for successful search and retrieval.
  • Fixed SSK text color setting for inversion.
  • Resolved UI issue in SSK where two buttons were incorrectly selected simultaneously when adding minors for existing guests.
  • Resolved issue where online waiver default language appeared empty despite multiple languages being available.
  • Adds the 'Send Waiver Request' feature to the booking confirmation screen, making it more accessible for venue staff to efficiently send booking-specific waiver.
• Wristbands
  • Resolved issue where changes to Product Specific Wristband schedules were not saving in Venue Manager, now updates correctly upon saving.
  • Fixed issue where Product specific Wristbands could be created without adding a Product.
  • Fixed issue where wristbands couldn’t be created in VM due to greyed out ‘Apply’ button on REL.

Market

• Discounts
  • Fixed issue on POS2 where custom percentage discounts were not applying correctly, now correctly applies custom percentage discounts on bookings.
  • Resolved issue where emails distributing ‘Issue Discount On Purchase’ discount codes included an outdated website link leading to a 404 error.
• Segments
  • Resolved issue where Campaign Monitor was not correctly importing VM Segments with Marketing Opt-in criteria.
  • Updated segments UI to enforce selection of a valid value for ‘Flags and bans’, ensuring proper validation on save.

Manage

• API
  • Added tags to the response for Get product details API.
• Bookings
  • Fixed an issue where a session pass with no session time would book capacity for the whole day.
  • Resolved an issue where changing a booking date caused tickets with consecutive sessions to revert to single session durations.
• Capacity
  • Fixed an issue where daily capacity view would show overlapping bookings for small session times.
  • Resolved an issue where the single product resource was being overbooked.
• Stock
  • Imported stock items now appear on dockets and display on KDS.

Sell

• Google Analytics
  • Google Analytics no longer sends remove item events when stock items are added to party packages.
• Memberships
  • Enhanced memberships so that when redeeming, the membership shows the booking holder name when there are no assigned waivers.
• Mobile F&B Ordering
  
  • Resolved a visual bug that made it appear as though Mobile F&B checkout settings were not being saved.
  • Released several enhancements to improve the reliability and timeliness of production dockets, when ordered via Mobile F&B ordering.
    
• Online Accounts
  • Fixed a display issue which made it confusing for guests to understand how much a booking was still owing, after they modified the booking using online accounts.
• POS
  • Resolved an issue that prevented some bookings from being refunded.
  • Fixed an edge-case that caused delays in members to be charged.
  • Overcame a challenge that caused some multi-pass bookings to be unable to be redeemed.
  • Fixed an issue that prevented tax from being charged in some bookings, requiring a second payment to be processed.
  • When using the setting ‘Create separate items for packages’ printed receipts from POS will combine the quantities into a single row.
• Progressive Checkouts
  • Resolved a display issue that caused confusing deposit amounts.
  • Packages are now correctly showing the quantity selector for guests.
  • Resolved an edge-case which prevented a small number of guests from purchasing a package product.
  • Enhanced the progressive checkout, so guests can quickly find available sessions when viewing a product that wasn't available on the same day.
  • Prevented Addon products from appearing in the upsell area of checkout when not configured to do so.
• Self-service Kiosk
  • Prevented an issue that caused the kiosk to become frozen when the home page button was selected, where the kiosk was configured to a non-english language.

Serve

• Segmentation
  • Resolved issue where users with 'Can access segment settings' permission were unable to access Guests/Segmentation.
• Waiver
  • Fixed issue on Sign Your Waiver' button now correctly links waivers to bookings during checkout.
  • Fixed issue where Waiver Reminder and Booking Reminder settings under Party Packages wouldn't save without specifying a number of days.
  • Resolved timeouts occurring during waiver searches in Venue Manager.
  • Improved text for enabling the waiver after checkout feature in the progressive checkout setup to make it more intuitive and user-friendly.
  • Fixed issue in new waiver app where underage guests could sign waivers as adults despite age restrictions, now implements proper validation.

Market

• Discounts
  • Resolved issue where percent discounts could be erroneously applied to recurring membership bookings via POS, preventing potential overcharging or overpaying.
  • Resolved issue with discount code usage report incorrectly displaying usage count, now accurately reflects correct usage count for discount codes.

Manage

• Bookings
  • Solved a problem where bookings with special characters in the booking name could not be exported to PDF.
• Daily capacity
  • Blocking capacities over multiple dates no longer needs a page refresh.
• Guests
  • Addressed an issue where guest flags were not displaying correctly on bookings when searching for a guest by phone number.
• HQ
  • Fixed an error that prevented saving package ticket types in HQ, which required all variations to have a session ticket type or none at all.
• Packages
  • Fixed an issue where users were unable to save a pcakge after adjusting sales period or deleting a variation.
• Parties
  • Fixed a problem where the party name capture checkbox in Party Packages was being unintentionally enabled.
• Reporting
  • Fixed an issue that resulted in net revenue figures between Revenue recognition and Sales tax reports for some venues using tax fees.
  • Fixed an issue that resulted in incorrect payout data for some venues.
  • Transaction by channel report now includes recurring payments.
• Schedules
  • Resolved an issue where users were unable to save schedule edits due to the system not recognizing resources.
  • Fixed a bug where adding existing schedules did not properly include resources in new schedule.
• Settings
  • Admin staff can now access the Print Station in Venue Manager settings without any issues.
• Standard passes
  • Fixed an issue that caused item quantity to reset each day for standard passes, causing the product to be available again the next day.
• Stock
  • Resolved an issue where venues were unable to create stock variations that included a user-defined cost.

Sell

• Memberships
  • Fixed a graphical issue which caused memberships to appear to have a status of Pending Activation when the memberships were active.
  • Resolved an edge-case bug that caused a guest to be charged at an incorrect frequency for their recurring memberships.
• Progressive Checkouts
  • Resolved a sporadic graphical issue which caused the checkout to show "today" as the selected booking date, despite the user previously selecting a different booking date.
  • Enhanced the user experience of adding a removing tickets from a cart for users on small mobile devices
  • Fixed a problem that prevented users from removing party add-ons from their cart.
  • Resolved a problem that caused an unexpected number of add-ons to be added into the cart, when the addon product was configured as a forced add-on
  • Fixed a bug that prevented Venue Manager from saving when configuring checkout upsells
  • Enhanced the checkout so that country codes are now correctly added to guest records after they create an account via Online Accounts
  • Fixed an issue that caused package variations to show incorrect session times available for booking
  • The checkout now has a better experience for guests navigating using the Back button on the web-browser when using a checkout that starts on a defined date
  • Progressive checkouts no longer incorrectly use the POS ticket override images, instead using the main product image
  • Fixed a graphical issue where open add-on products were showing on the upsell page in the checkout despite being expired 
  • Venues can now re-arrange the order of addons/upsells in the progressive checkout, to drive higher order values from checkout users 
• Mobile F&B Ordering
  • Enhanced the print routing for Mobile F&B Ordering to reduce the time it takes to print a docket 
  • Mobile F&B Ordering no longer requires operating hours to be configured, plus, the mobile checkouts will allow orders to be placed by guests outside of the operating hours, provided there is a stock period configured 
  • Mobile F&B Ordering no longer requires operating hours to be configured, plus, the mobile checkouts will allow orders to be placed by guests outside of the operating hours, provided there is a stock period configured 
  • When a guest adds a special instruction to their order via Mobile F&B Ordering, it now displays nicely in the POS.Mobile F&B Ordering no longer requires operating hours to be configured, plus, the mobile checkouts will allow orders to be placed by guests outside of the operating hours, provided there is a stock period configured.Mobile F&B Ordering no longer requires operating hours to be configured, plus, the mobile checkouts will allow orders to be placed by guests outside of the operating hours, provided there is a stock period configured.
  • Guests can now view a history of their Mobile F&B Orders within their Online Account.
• POS
  • Resolved a bug that caused capacity to be incorrectly calculated for some venues, when atempting to add a session pass to the order
  • Tickets can now be scanned in POS without needing to click on the search field
  • Stock products can now be suspended from ordering via the POS. Whilst a product is suspended it will require a manager PIN to be entered before it can be added to the order.
  • Fixed an issue that allowed specific staff members to refund orders without being assigned the permission in their staff role
  • Resolved a graphical issue that displayed tips as being paid twice, causing the booking to appear as overpaid. This was purely a visual bug
  • Resolved an issue that caused tax amounts to incorrectly calculate for some membership products
  • Fixed a system challenge that prevented tax from being included in refunds, causing venues to submit multiple refunds to settle bookings
  • Fixed a challenge that caused capacity to be incorrectly calculated for some venues, after a package was added into a booking
  • Resolved a bug that sometimes caused a "Session time not allowed" error message to appear when adding a package to a booking
• Production Management - Fixed an issue that prevented test printing for Epson EPOS YM-U220 Printers 
• Online Accounts - Enhanced the booking management functionality to allow more booking scenarios to be managed by guests. 

Serve

• Waivers
  • Resolved issue where the 'Add waiver for participants' button in CX3 returned a Page not found/Broken link error after completing a booking
  • Fixed issue where waiver holders with specific surnames were not appearing in search results when using the surname in POS
• Party Packages - Resolved issue when updating Custom Ticket ID for party package products 

Market

• Membership Expiry Notification - Updated the default membership expiry notification template to provide for a better guest experence
• GX Score - Resolved a bug that prevented guests from accessing the Guest Responses area without an irrelevant role permission. 

Manage

• Analytics
  • Weekly performance dashboard- Insights on the sales, revenue and attendance from past week and guest bookings for the next week, helping venues predict busy periods, plan efficiently for events, and optimize staffing
• Staff permissions
  • Fixed an issue where custom staff roles could not access the Fees section under Taxes and Fees
  • Resolved issue where staff members with a custom role and correct permissions were unable to create/edit products
  • Resolved issue where staff members with the 'Manager' system role were unable to access the 'ROLLER Payments Performance' report
  • Fixed issue where staff members with a custom role were unable to edit email templates despite having the "Can edit email templates" permission enabled
• Passes
  • Fixed an issue where ticket variation images could not be saved when added to session ticket types
  • Fixed an issue where Standard Passes did not have the Groupon box to check, preventing them from being sold on Groupon
  • Resolved an issue where resources were unexpectedly removed from Standard Pass variations when the "Unlimited" option was checked
  • Resolved issue with creating $0.00 variants of standard passes in Venue Manager, now allowing successful saving without the "Variation cost is required" message
• Stock
  • Fixed an issue where stock products with a quantity of 0 were incorrectly displayed as 'unlimited' in the stock product’s configuration page
  • Fixed issue preventing the archiving of unused stock items due to ROLLER incorrectly identifying links to Party Package products
  • Resolved issue where stock variation images were not saving after upload, ensuring that images are properly saved and displayed on the POS
  • Resolved issue preventing the archiving of a stock product despite not being linked to a package
• Waivers
  • Added the ability for venue staff to quickly copy unique waiver links for specific bookings directly from Venue Manager
  • Resolved issue causing non-responsiveness in the Waiver Holders page after multiple searches
• HQ
  • Fixed issue where the duplicate button for stock products was not functioning within HQ-controlled venues, ensuring successful creation of duplicate variations.
  • Resolved issue where ticket types created on HQ were not displaying as available, requiring multiple unchecks and checks of the 'Sell' box
  • Enable booking reminder email feature at HQ level by activating the checkbox in HQ venue product settings
• Activity Centre - Fixed issue where messages in the Activity Center were not clearing properly after clicking Done 
• Activity Stream - Fixed issue with the Log Call function in Venue Manager, which previously failed to record activities in the activity stream
• Add-ons -  Resolved issue preventing the archiving add-on product due to an incorrect association with party package
• Booking Management - Changed the default date selection to the booking date rather than the current date, reducing operational errors and improving user experience 
• Booking Reminder - Resolved issue where booking reminder receipt PDF did not include all payments for bookings with multiple payments 
• Bookings - Resolved issue with bookings occasionally being created without assigned resources, preventing potential overbooking scenarios  
• Cash calculator - Fixed an issue where the Cash Calculator displayed incorrect currency symbols, showing dollars instead of pounds 
• Daily capacity - Resolved issue with the Daily Capacity red line, ensuring it now shows the correct current time  
• Gift cards - Fixed issue where enabling the written message option for digital gift cards did not save properly 
• Emails
  • Added the ability to include a custom panel in Booking Reminder emails for enhanced personalization
  • Added the ability to add brand color in Waiver Reminder email
  • Resolved issue in Venue Manager where the Payment Links email template incorrectly displayed [Booking.Name] as the Booking Contact instead of the Booking Name
• Invoices - Enable booking reminder email feature at HQ level by activating the checkbox in HQ venue product settings 
• Modifiers - Resolved issue with the search function on the modifier page, which previously failed to filter items as expected 
• Party Packages - Fixed an issue in Venue Manager where users were unable to select different stock variations for party packages, defaulting to the first stock item in the list 
• POS - Resolved issue where custom ticket IDs were erroneously rejected with 'Duplicate custom ticket IDs' error 
• Refunds - Resolved issue preventing refunds and cancellations via Venue Manager 
• Resources - Fixed an issue where resources were removed from booking items if the product was no longer in an active schedule 
• Schedules - Fixed issue where Staff Role lacking 'can edit schedules' permission could still adjust operating hours 
• API
  • bookingItemId added to response for getTickets API. 
  • Adressed an issue with itemCost for Party package in Bookings API.
• Reporting
  • Fixed an issue where trial balance report would stop working for venues using cash accounting.
  • Fixed an issue where Product Revenue by Reproting Category was not showing recurrung memebrship revenue