Sell

• Dockets
  • Dockets now aggregate identical products within packages, making orders clearer and reducing clutter on printed output.
  • Dockets now reference F&B Checkout instead of POS when stock is ordered via the F&B interface, reducing confusion.
• Fiskaly
  • Added a tax breakdown for Z-Bon reporting (end-of-day receipt)
  • Refund totals now appear as negative values
• Gift Cards: Fixed an issue causeing service fees to incorrectly apply when purchasing a gift card.
• Memberships
  • Fixed membership status display in Venue Manager, ensuring expired memberships no longer appear as “Current.”
  • Fixed an issue which caused historic payment methods to be charged for memberships.
  • The “Any Time” option in membership sales availability now correctly overrides previously set availability dates.
• Mobile F&B Ordering: Resolved an issue where certain stock products could not be purchased if included as part of a package.
• Online Accounts: Updated language and wording in Online Accounts configuration area within Venue Manager for improved clarity and consistency.
• POS
  • Selling packages with cashless cards now prompts card assignment, ensuring the card is properly linked.
  • Resolved an edge-case issue causing duplicate transaction entries in POS.
• Online Checkout
  • Booking dates in CX are now always based on venue time, eliminating inconsistencies caused by local browser time.
  • Fixed an issue which caused the user to lose focus when navigating between an embedded progressive checkout and a website.
  • Fixed an issue with deposit/subtotal tax in CX3 where switching between deposit and full payment caused display errors.
  • Added Costa Rica to the phone country code dropdown in online checkout.
  • Resolved an issue where compulsory ticket requirements were not enforced if attached to a home page widget.
  • Fixed an issue allowing compulsory ticket requirements to be bypassed due to unique product setting configurations.
  • Fixed an issue where the discount button disappeared after applying two memberships to a progressive checkout cart.
  • Corrected tax display issues for stock products included in party packages.

Serve

• Bookings: Fixed an issue where Booking Agreements would not display associated products.
• Discounts: Added a new setting for Discount Codes, which, when enabled, requires a manager PIN to be input before the discount will be applied.
• Memberships: POS workflows now display membership entitlements, including the frequency for the entitlement and renewal interval.
• Online Checkout: Fixed an issue with Online Checkout, where incorrect information would appear in party invitations sent via mobile.
• Waivers
  • Added a new setting where, when enabled for Venues that require Waivers, a booking holder can be selected from the list of currently assigned waivers.
  • Fixed an issue preventing direct HTML editing in the Waiver Editor.
  • Fixed an issue where a minor had to be added if “include minor(s) by default” was enabled.

Market

• Memberships: Memberships may now be discounted either by a set amount or to a fixed price point.
• Discounts
  • The save button now correctly appears when editing discounted products in discount code settings.
  • Fixed an issue where membership discounts weren’t applied after payment, leaving bookings partially paid.
• Emails
  • Fixed an issue with broken text formatting when printing tickets from confirmation emails.
  • Fixed an issue where Membership Detail emails in some cases did not send after packages were purchased with a fixed membership.
• Reporting: Added Rejected discount codes to the Booking Report.
• Guest Records: Fixed an issue where "United States" would not display as an option in Guest Profiles.

Manage

• Bookings: Invoice and Payment Link buttons fixed — now accessible on unpaid or partially paid bookings as intended.
• Invoice: Invoice Widget now correctly reflects future payment due dates, eliminating premature "Please Pay" messages.
• Modifiers: Modifiers can now be fully toggled, including the ability to disable "Select by Default" when needed.
• Packages
  • Enhanced the package sales period selector, making it easier to manage availability settings.
  • Added reminders to reduce risk of unconfigured sales periods, helping venues avoid missed package availability.
• Party Packages
  • Fixed display bug in Party Summary, where resources listed twice in the config now show accurately.
  • Party package inclusions now update correctly when the number of tickets is incremented.
  • Resolved overbooking error when booking party packages with per-package variations despite available resources.
• POS: POS template creation is now enabled directly from devices, simplifying terminal setup and onboarding.
• Products: “Additional Options” section restored to the package product configuration screen for full control setup.
• Reporting
  • Trial Balance and Xero exports updated to better handle gift card adjustments, vouchers, and OTA redemptions.
  • Corrected Trial Balance calculation when bookings contain memberships with negative-cost upgrade items.
  • Deferred Revenue in Xero exports now aligns with Reporting → Revenue Reconciliation reports.
  • Complimentary bookings in VM now excluded from credit lines in Trial Balance and from negative revenue in RRR.
  • Trial Balance report tax and funds credit lines now accurate, matching values shown in other reports.
• Resources: Resource max capacity can now be edited successfully without issue.
• Schedules
  • Fixed late-night session behavior, ensuring the last session of the day does not cut off earlier than intended.
  • Fixed color coding bug in operating hours, ensuring schedule visuals remain consistent beyond certain dates.
  • Same-day sessions now visible and bookable via Venue Manager from a customer's account.
• Role permissions
  • Staff role checkout settings now sync correctly, ensuring consistent permissions across devices and systems.
  • Guest Details Page permissions now respected, hiding Segments and Waivers tabs unless explicitly permitted.
  • New “Can Manage Companies” permission added, allowing more granular control over company profile access.
  • Booking page access issue resolved, ensuring staff with "Can View Bookings" no longer encounter permission errors.
• Stock: Venue Manager now retains negative stock values when editing stock products, preserving accurate inventory tracking.
• Tags: Improved Tag Manager enabling tag management at the product level for improved classification.
• Venue Manager
  • Venue Manager no longer warns of overbooking when actual capacity remains available during ticket addition.
  • “Are you sure you want to leave?” modal now responsive, with functional buttons to confirm or cancel.
• HQ
  • You can now quickly add managed stock directly from the Products > Stock page.
  • A new info banner appears when using bulk edit on HQ product pages, improving clarity to ensure you are using the right update workflow.
  • Resolved a bug preventing short product descriptions from saving in Venue Manager, even when within the character limit.
  • The HQ staff venue dropdown now displays venues immediately.
  • Addressed an inconsistency where some HQ products were unavailable in Venue Manager, despite being available in Checkout and POS.

Payments

• Tax: Added improved tax reconciliation within Net Settlement to ensure reporting aligns with your financial systems.
• Reports: Introduced a new monthly report to replace Chargebee-issued tax invoices for better transparency and operational clarity.

Sell

• Bookings: Package bookings that include stock items in multiple quantities now display a total quantity in the order tab.
• Memberships: Fixed a visual issue that displayed expired memberships as current.
• Online Accounts: You can now provide helpful instructions for guests to read when editing their bookings via online accounts.
• Online Checkout
  • When add-ons are suggested to guests, the selected session time will now account for clashing products already in the cart.
  • Fixed a display issue that caused party packages to incorrectly show prices for each inclusion.
  • Session capacity for package products with multiple assigned resources now reflects the lowest-capacity resource.
  • Guests can no longer bypass compulsory ticket requirements by manually entering a quantity value instead of using the UI buttons.
  • Enhanced the auto-scrolling in the checkout based on the interactions of the user, driving more checkout conversion.
  • Resolved a display issue that caused the cart summary to show only the deposit instead of the full total.
• Online Invoices: Tax and fee breakdowns are now displayed more clearly to users.
• POS
  • Stock modifiers can now be properly removed during the purchase flow.
  • Resolved an issue that caused packages that have inclusion with a quantity of more than 1, to show incorrect price once added to the cart.
  • Enhanced the notes functionality in POS to allow greater customisation of notes against stock items.
• Production Management
  • Resolved an issue that caused HQ Stock products to be sent to FreshKDS, despite not being allocated to the KDS device.
  • Fixed an issue where stock items being added to an existing tab, were sent to FreshKDS with an incorrect timestamp.
• Stock Products: Venues on Lite and Pro plans can now properly configure modifier options for stock products.

Serve

• POS: When attempting to bulk-redeem tickets via the "Manage Redemptions" option in Venue Manager, the pop-up will now correctly display as expected.
• Waivers: Resolved an issue for venues that are using 'Include Minors by Default' setting, where minors were not automatically selected for waivers.

Market

• Booking Reminders: You can now adjust the position of the “Custom Panel” in booking reminder emails.
• Discounts
  • It is now possible to apply a flat price discount to products. This means less time is needed to manage discounts to achieve a certain price.
  • It is now possible to inject a discount code to any overlay scripts for checkout that are running. Note: this will require adjustments to the website script to inject the applicable discount code.
• Forms: Resolved an issue that caused custom-form fields to incorrectly flow through to Confirmation Emails.
• GX Score: Cleaned up the footer in the GX Score Survey emails to remove superfluous text.
• Invoices: Invoices can now be customised to include a new custom text field where additional instructions or notes can be added to the base invoice template.
• Reporting: Only discount codes that are successfully applied to a booking appear in reporting.
• Waivers: Waivers now expire for minors when they reach 18 years of age, as they now need to have their own waiver.

Manage

• Bookings: Fixed an issue where form submissions wouldn't show up in bookings.
• Invoice: Service fee is now listed in the invoice email.
• Party Packages
  • Resolved an issue where Party package was showing the lowest price across all variations even when the variation wasn't available on  a day.
  • Fixed an issue with incorrect times in Party summary.
  • Resolved an issue with Party package redemptions showing as 0/0.
• Price rules: Resolved an issue where a product with a quantity-based price rule wasn't reverting to the original ticket's price when tickets were reduced in a booking.
• Role permissions
  • Added a 'Can export booking data' permission to restrict export of booking data.
  • Added a separate 'Can manage categories' permission to decouple access from product pages.
  • Added 'Can view discounts' permissions for view-only permissions to discount pages.
  • Fixed an issue with ‘Can edit schedules’ permission not being enforced for some roles.
  • Fixed an issue with HQ not being able to save custom roles after edits.
• Trial Balance: Trial balance now correctly updates for manual deductions to Gift Cards balances.
• HQ
  • Cashless cards products can now be created in the HQ.
  • Fixed an issue that was ignoring the "sell" configuration on HQ product variations.
  • Resolved an issue that prevented HQ variation price rules to flow through to HQ managed venue.
  • Fixed an issue that prevented HQ managed venues from utilizing the product schedules configured in HQ when the product was bulk-edited or created from HQ.
  • It is not possible to bulk-edit stock items, including details such as Description, Terms and Conditions, as well as Instructions.

Integrations

• API: Added additional fields to our public API's to allow for more robust inventory management to take place. See the changelog in our API documentation for more information.

Sell

• Fiskaly: Purchase and refund receipts have been updated to include additional details, such as tax/VAT information and business transaction data.
• Memberships: Tax rates can now be configured to update existing recurring membership payments.
• Online Checkout
  • Updated the cart summary to better describe the subtotals, tax, fees, and total amounts due.
  • Online checkout now supports GTM Consent mode v2.
  • The online checkout can now suggest add-on session times for time-slots after the session is added to the cart.
• POS
  • Stock item notes now let you add multiple of the same item to the cart, with the option to attach a note to individual items.
  • Updated the modifier selection flow for a quicker / easier POS experience.
  • Fixed an issue which caused stock and add-ons to be purchased despite no quantity available.
  • Resolved an edge-case that prevented tip refunds from occurring.
• Tax: Fixed an issue which caussed fee tax to calculate despite the booking being tax exempt.

Serve

• Capacity view: Improved search by name in POS Capacity View.
• Guest list: Fixed copy when sharing party invitation link.
• Membership: The message on Physical Membership Cards can now be customised.
• POS: Users without permission to access Expired Bookings on POS will now see clearer messaging, improving their experience.
• Template Studio: The Invoice PDF can now be customised via the email template design tool.
• Waivers: POS no longer refreshes when searching for waivers.

Market

• Discounts: Buy & Get discount type updated to support decimal values in fixed price option.
• Guest Communication: We’ve added "Powered by ROLLER - reply STOP to opt out of ALL messages" to SMS (US only), to improve A2P 10DLC compliance.
• Guest list: Fixed Party booking confirmation emails so RSVP is consistently avaialble when configured.
• GX Score: GX Score overall rating attribute now accurately reflects the count of guests who left a score in Segments

Manage

• HQ: Cashless card products can now be set up in HQ.
• Operating hours: You can now configure overnight operating hours in the system.
• Packages: Resolved an issue where package pricing showed incorrect subtotals during order creation.
• Staff Roles: Fixed issue preventing users with the "Can view and export bookings" permission from accessing the calendar in Venue Manager.
• Venue Manager: Corrected text display issues in Venue Manager caused by special characters.

Sell

• Online Accounts
  • Party booking confirmation emails now include a "Manage Booking" button for easier access and updates.
  • Improved capacity messaging for single-booking resources to reduce confusion around availability.
  • Corrected visual issues when editing bookings with products that include deposits.
  • Restored functionality for date-based URLs in online checkout for venues using date-led checkout configurations.
  • Fixed a bug where the "Redeem Now" button could disappear when applying multiple discounts to an even number of tickets.
• Fiskaly
  • Updated till closure reports to align with German compliance standards, including Z-Bon enhancements.
  • Receipts now display the TSE-Serienummer when required for German fiscal compliance.
• Cloud Printing: Added compatibility with the TM-U220iiB printer model to support a wider range of POS hardware.
• POS: Notes added to existing bookings in POS now save reliably.
• FreshKDS: Resolved an issue where newly added identical items to a tab were not showing on the KDS screen.

Serve

• Waiver app: A fix to apply the correct translation on the email printout of a Multilingual waiver when using the Malay/English settings.

Market

• Discounts
  • Enhanced the results when searching for codes within a discount campaign. It will now search for all valid codes associated with a campaign.
  • The alert will notify staff members when attempting to redeem a discount beyond the set limits.
• Email templates: A fix to ensure that custom colour schemes will be correctly applied to email templates.
• Memberships
  • Enhancement to make it faster to check-in season pass holders who have pre-booked - and reduce the need for physical identification or printed season passes for our customers.
  • Resolved an issue to ensure the correct expiry date displays for tickets added to Google Wallet.
  • Updated the Membership Details email to replace the default ticket ID and display the custom ticket ID assigned to the membership.

Manage

• Schedules
  • Operating Hours now support post midnight sessions.
  • Corrected visual glitch where selecting a closed day in temporary hours incorrectly showed all same weekdays as closed.
• Daily capacity: Fixed display issues with notes in consecutive block capacities on the Daily Capacity page.
• HQ: Restored the price field in the bulk edit flow for stock products at HQ.
• Invoices: Resolved an issue where invoices were generated but not visible within the Booking details in Venue Manager.
• Packages: Resolved Venue Manager preventing multiple variations of a package product from being added to a single booking.
• Party Packages: Fixed an issue allowing multiple group rates to be added in Party Package scenarios; now correctly limited to one group rate per booking.
• Payments
  • Fixed rounding error in POS that caused a one-cent balance due on bookings when using 3-decimal tax rates.
  • Fixed issue where gift card payments in Venue Manager only applied the deposit amount, even when total due was selected.
• Resources: Addressed an issue where partially blocked single-product resources were allowing ineligible double bookings.
• Staff roles: Staff users assigned the "Dashboard" role can now access the Dashboard in Venue Manager as expected.

Integrations

• API and Webhooks
  • Added the ability to backfill historical data over multiple days by exporting via a new 'bulk export' webhook.
  • Added the ability to manage discounts and discount codes via the RestAPI.
  • Guest records can now be updated via API, enabling external management of guest details such as guest flags.
  • Public API consumers can now be notified via webhook when a guest record is deleted in their platform.

Sell

• Memberships: For US venues, when a membership is sold via the online checkout, guests will be presented with a confirmation box to confirm the membership subscription they are entering into. Venues can configure terms & conditions and cancellation wording on their membership products.
• Mobile F&B Checkout: Resolved a visual glitch that made it difficult to use the checkout.
• Online Checkout: Fixed an issue that prevented consecutive sessions from being purchased for the correct session times.
• POS: Resolved an error that caused operators to receive a Fiscal error (requesting guest details) when making a purchase.
• Self-serve Kiosk: Fixed a bug that caused product names to extend past the product add-on box when using Self-Serve Kiosk in desktop mode.

Serve

• Capacity view
  • Capacity usage in Conqueror that hasn't originated from ROLLER is displayed on Capacity View.
  • Capacity view supports drag and drop updates for multi-resource bookings.
• Email Templates: To improve email security and deliverability, ROLLER blocks the use of shortened URLs in Email Templates.
• Forms: The BookingOwner fields provided via Forms are correctly captured in the guest accounts.
• Gift Cards: Gift card status remains as Valid when POS is set to "Auto Check-In on Purchase".
• Memberships: Fix to validate expired membership code usage in online checkout.
• Resellers: There is a new configuration available to automatically cancel unpaid Groupon bookings.
•  Waiver app: Malay (ms-my) language now supported.

Market

• Campaign Monitor: Integration settings error messages have been improved for Campaign Monitor when no lists are found.
• Discounts: Buy and Get HQ Discount Codes work when more than one stock variation is in a cart.
• Emails
  • Fixed the salutation in Payment Receipts email if Booking.FirstName is used.
  • Order confirmation email displays the form name when Form.Name is used in the template.
  • Order confirmation email uses the Phone and Email of the alternative address, if provided in product configuration.
• Guest records: For Guest > Company, the Primary Contact Email is now displayed as the Email in the summary for Company records.
• Exports: Address details have been added to the Segmentation export. 

Manage

• Exports
  • “Contact Name” is now available when exporting bookings from Venue Manager.
  • Resolved an issue with links to open or download Scheduled Reports.
• HQ
  • Resolved an issue where HQ Roles were duplicated on cloned venues.
  • HQ Discounts removed from Controlled Venues now correctly appear as archived.
• Party Packages
  • Fixed incorrect overbooking behavior when editing ticket quantities on Party Package bookings.
  • Individual packages can now be refunded correctly in VM when multiple of the same package were purchased.
• POS: Resolved rounding issue where a one-cent balance remained on bookings due to 3-decimal-point tax rates.
• Pricing rules: Fixed issue where editing a CX3-created booking in VM caused quantity-based price rules to be skipped.
• Schedules: Fixed “Session has been removed from Schedule” error when editing historical bookings with all modification options enabled.
• Staff
  • Staff Addition form now clears submitted data and errors between entries without requiring a page refresh.
  • Fixed an issue preventing selection of the “Booking Agent” role when creating staff accounts.

Platform

• Payments: To improve payment security for online payments, localisation updates have been made when requesting postal code input for credit card payments via Online Checkout.

Sell

• Cloud printing
  • Fixed an issue that prevented more than 12 stock items from being selected in print station settings.
  • Resolved a bug that prevented the table name from appearing on a docket for stock products added to an existing tab.
• Memberships: Resolved a graphical bug that caused memberships to display as "Current" despite being expired.
• Online accounts: Resolved a bug that prevented some guests from updating card details.
• Online Checkout: Fixed an error that caused consecutive sessions to appear as available despite a lack of future availability for the additional sessions.
• POS: Resolved an issue that caused barcode scanners not to add a stock product to the cart after the barcode was scanned.

Serve

• Mobile check-in: Fixed occasional MCI load issue.
• POS
  • POS - Can now require attaching a waiver to a ticket when taking split payments.
  • Cash in/Cash out updated fixed. Venues advised to reload their browser if the Submit action is still disabled.
  • Package purchased at POS now prompts for a waiver on all tickets included in the package.
  • Fixed POS Operator so that staff are unable to reschedule bookings in POS.
• Template studio: Booking payment receipt PDF is available on Template Studio to support translations and customisations.
• Waivers: Existing waiver holders are no longer asked to complete the waiver again (online waiver link).

Market

• Discounts
  • Discount code booking and redemption date restrictions allow a single date.
  • Membership discounts configuration simplified by including 'unlimited' in the selection options.
  • Fixed an issue where discount codes are dropping from bookings when a booking is edited.
  • Discounts allow 0.00 amount to allow for tracking of community campaigns using unique codes.
  • Buy and Get HQ discount codes fixed when selecting more than one stock variation.
  • "Maximum possible discount" is available when filtering by "Gift cards" or "All products".
• GX Score: Fixed "Read More" in GX score dashboard so that it opens the specific comment.
• Memberships
  • Membership details e-mail template now sends test e-mails for all applicable bookings.
  • POS2 - Split payment fixed when redeeming a membership.
• Waivers: Fix to allow certain email domains to be captured against booking holders in VM.

Manage

• Daily Capacity
  • Daily Capacity view now correctly shows the overbooked status after booking updates.
  • Booking info on Daily Capacity page now reflects correct data when block capacity overlaps session times.
• Exports: Umlauts/special characters now display correctly in Excel/CSV download.
• HQ
  • HQ Party Package sales availability now correctly syncs to managed venues.
  • Fixed HQ Party Package phrase for party name not transferring to connected venues.
  • HQ Party Package sales availability now properly transfers to connected venues.
• Party Packages
  • Resolved an issue where Party Package variation was not adhering to the Party Package Program.
  • Fixed an issue with the creation of Party Packages with durations longer than 120 minutes.
  • Resolved an issue where some resources were not being assigned to Party Package bookings.
• Products: Fixed issue where "Alternate address" checkbox would uncheck when editing a product.
• Reports: Added bookings created & bookings cancelled columns to Till closure report.
• Resources: Cancelled bookings can no longer be re-opened to prevent overbooking of resources.
• Search: Improved consistency of guest search results by phone number in Venue Manager.
• Staff
  • Fixed issue preventing access to the options menu on the staff list in Venue Manager.
  • Staff addition form now resets properly between submissions to prevent errors.
• Wallets: Fixed issue preventing saving Wallets as user-defined costs without a price.

Platform

• Payment methods: iDEAL component in checkout update to latest version.
• POS: Fixed a reporting issue where tips contribute to the Booking Balance, resulting in an overpaid booking status.
• Venue Manager: Fix to trigger VM Onboarding Survey.

Sell

• Online accounts: Fixed an issue that caused guest phone numbers to be shortened, which prevented guests from accessing their online accounts.
• Cloud printing: Fixed an issue that prevented the booking ID from appearing on a receipt.
• Online checkout
  • Resolved an edge case that made it challenging for guests to pay using Worldpay cards at the checkout
  • Enhanced the wording of validation and error messaging when an unexpected issue arises in the checkout
• POS: POS will now ask for the manager pin when clicking the print button from the activity page

Serve

• Guest lists: Share links in emails when viewed via Desktop are a traditional copy action

Market

• GX Surveys: Corrected an issue preventing notes being saved against GX Survey responses
• Wallets: Member expiry is updated correctly in wallets for membership products configure to be valid X days from redemption

Manage

• Analytics: Fixed an issue where the Party Package Insights dashboard did not return data prior to the last 90 days.
• Bookings
  • Resolved an issue that resulted in booking two parties for the same resource.
  • Fixed an issue where employee email addresses were displayed instead of names when logging a call on a booking.
• HQ
  • Resolved mismatched sales availability for gift cards created by HQ venues and used in HQ-controlled venues.
  • Fixed issue where non-HQ reporting categories changed to HQ categories despite HQ sync being disabled.
  • Corrected issue preventing HQ venue users set as account owners from making venue setting changes.
  • Resolved issue preventing switching from "No Expiry" to "Select Dates" in gift cards for HQ-controlled venues.
  • Fixed duplication of stock variations created at HQ on the venue level.
• Schedules: Added support for Maximum bookings window to be set in days.
• Tax: Resolved issue preventing fee changes due to two taxes being set as default
• Reports: Fixed an issue with exported reports not showing special characters from other languages correctly.
• Invoices: Update the terminology on the invoice widget page to be compliant with EU/UK laws.
• Party Packages
  
  • Corrected Progressive Checkout displaying incorrect guest counts for Party Packages.
  • Fixed inaccurate party count displayed on the Parties Hosted Dashboard if the party booking had other purchases on a prior date.

Sell

• Online accounts: We addressed an issue that caused guest phone numbers to appear incomplete after a guest created an online account.
• Legacy printing: Resolved an issue that prevented dockets from automatically printing when a tip was paid on the card terminal.
• Online checkout
  • Resolved an issue where product description text was being cropped when viewed on mobile devices.
  • Fixed an issue causing session capacities to display incorrectly based on the availability of items within the package.
  • We’ve updated the party package booking process so that guests must select their add-ons before proceeding.
  • Symbols can no longer be entered into the guest phone number field.
  • Fixed a problem that caused package products to display incorrect availability when “today” was excluded in the product schedule.
  • Resolved a graphical issue that caused tax to appear incorrectly during the checkout flow.
  • When the home page does not have a widget configured, we now automatically redirect any checkout visitors to the products list page.
• POS Folders: Removed the unnecessary confirmation request when navigating away from the POS Folders page. Now, if no actions require a prompt, you can move freely without being interrupted.
• POS Tabs: Resolved a problem where the last modifier option was always added to a tab whenever a stock item was added.

Serve

• Guest Check-in
  • A manager PIN is now required to check in banned guests when assigning waivers.
  • The over age minor banner is supported by POS.
  • Relocate “Reschedule Session Time” Button in POS to Improve accessibility for POS Operators.
  • Relocate “Send Waiver Request” Button in POS to improve accessibility for POS Operators.
• Guest List: The time display format, for the Guest List feature, now aligns with the venue’s locale settings.
• Mobile check-in: Add-ons and Stock are now supported in the check-in restrictions configuration in Venue Manager.
• Online Checkout
  • The post-purchase waiver signing guide can be switched off in checkout settings.
  • Removed the redundant marketing opt-in checkbox from Progressive Checkout when a guest is prompted to sign a waiver.
• Wristbands: Wristband configuration is now updating in Playground environments.

Market

• Discounts
  • Buy & Get fixed amount discount code automatically scales as items are added to the cart.
  • Membership discounts prioritize the lowest-value item in bookings.
  • Discounts issued on purchase of party packages are per product.
  • Membership discounts persist in POS when additional items are added to the purchase.
  • Fixed-amount discount calculations are correctly applied to packages.
  • Fix so users can import codes via CSV for existing discounts.
  • New "per membership" discount usage rule allowing for usage limits across the lifetime of a membership.
• Guest communication
  • When a booking is rescheduled, the booking reminder is sent based on the updated booking date.
  • The Booking Agreement Terms and Conditions email has been added to the Template Studio and now supports editing and translations.
  • Enabled translations for “Additional Information and Resources” content in Template Studio.
• GX Score: Response export includes customer contact information.
• Reporting: Improved Guest Data and Waiver Holders export performance.

Manage

• API
  • REST API: Added ability to update expiry dates & custom ticket IDs on Bookings.
  • REST API: Added POS Notes to Get detail of a booking & Bookings webhook.
  • Redemption webhook: Added deviceId.
  • Data API: Added more fields to the Get Bookings.
  • Data API: Added Customer flags to Get Customers.
• Booking payments: Provided clearer guidance on payment location for some bookings with multiple payments.
• Bookings
  • Corrected deposit amount calculation for invoices/payment links for bookings.
  • Resolved issue where bookings created in Venue Manager did not assign resources to products.
• HQ: Resolved issue where resources were not retained for HQ Party Packages.
• Reports
  • Fixed duplicate entries when selecting a product category with a session pass in Revenue Recognition.
  • Fixed missing quantity records for $0.00 item cost sales in the COGS Report.
• Schedules: Fixed issue allowing session bookings ending at or after midnight on progressive checkout.
• Sessions
  • Addressed incorrect pricing for consecutive session bookings created in Venue Manager.
  • Fixed issue where unavailable products appeared in CX3 when 'Display after midnight sessions' was enabled.

Sell

• Digital Wallets: Solved a blocker that prevented Apple Wallets from being added to iPhone devices.
• Cloud printing
  • Cloud printing has been enhanced to efficiently route print jobs, reducing the time taken to print.
  • An Activity Centre notification will appear if cloud printing is unable to route to a printer - requiring the reconfiguration of printers.
  • You can now configure which stock product purchases are sent to cloud printers / KDS devices based on the sales channel they were purchased. e.g. If you want soft-drink purchases to only print when purchased via Mobile F&B Ordering, and not when purchased at POS. 
• Gift Cards
  • Resolved a visual issue that prevented the gift card expiry date from showing when looking at a booking in Venue Manager.
  • Sales channels now correctly prevent custom discounts from being applicable to gift card purchases. An alternative gift card value should be used in these situations instead.
  • Resolved a display problem that caused gift cards to appear as expired in Venue Manager.
  • Fixed an issue where gift cards with short-lengthed codes would cause glitches in POS.
• Legacy Checkout: Legacy Checkout no longer shows sessions as "Sold out" when part of the products session times were blocked out.
• Online Accounts
  • Enhanced various areas of the platform that were stopping Online Accounts verification emails to be sent to guests, preventing them from creating online accounts.
  • Resolved an error that prevented guests from rescheduling their sessions if addon product types were included in the booking.
  • Fixed an edge-case display issue where a booking modification for a company booking was not reflected in Venue Manager.
  • Overcame a challenge that prevented guests from rescheduling session passes if a ticket had a $0 cost.
  • Resolved various edge-cases that prevented guests from modifying their booking.
  • Bookings with package products can now be modified by guests via Online Accounts.
  • Fixed an issue that caused country codes to show incorrectly when a guest had created an online account, making the guests contact number to be unreachable.
• POS
  • Resolved an issue that caused the availability quantity to dissapear from POS tiles.
  • Fixed an issue for POS Compact view, where tiles could overlap.
  • Resolved a problem where stock items that had no modifiers were missing the notes field.
  • Overcame a challenge that caused search to not filter stock variations correctly.
  • Packages correctly show each ticket as a separate line, instead of being grouped by product.
  • Staff roles that don't have "Can cash in/out POS tills" enabled are no longer prompted to enter manager pin when clicking Open till button.
  • Cash refunds can no longer be issues for amounts higher than the booking total.
  • Fixed an issue that prevented the 'Email Receipt' and 'Reprint receipt(s)' buttons from appearing.
  • Fixed a display issue that caused the till variance to highlight in yellow when there was no variance.
  • You can now automatically populate POS menus using tags that are assigned to products. This means the product selection can be kept in sync across all your sales channels centrally within the product. 
• Product Availability: Resolved an edge-case issue that caused package products to be available for purchase when there was no capacity.
• Progressive Checkout
  • Fixed an edge-case issue for french-configured venues, that caused checkout dates to show in french, despite the checkout language being English.
  • Resolved various fringe bugs that caused guests to be able to book whilst no capacity was available.
  • When purchasing gift cards, the address field now correctly populates post-code when an address is auto-filled.
  • Fixed a glitch that sometimes required a guest to click the session time twice before it was actually selected.
    
  • Resolved a scenario where a discount was included and removed from the cart, which caused the total amount to appear as incorrectly calculated.
  • Fixed an issue that prevented changes to the checkout from being saved.
    
  • The checkout has been enhanced to better represent when capacity is "Filling up fast" to drive checkout purchase behavior.
  • Fixed an issue that prevented the "Call to book" message from displaying when party packages were selected on a product-led checkout.
  • Enhanced the calculation of add-ons product types, to better reflect the available capacity and available booking dates.
  • Enhanced the checkout to significantly improve loading speeds when using custom domains.
  • Enhanced the checkout to improve accessibility for screen readers and visual impairments - in line with WCAG 2.2 AA and ADA standards.
  • Updated the cart summary so that it is more clear how much amount is remaining for payment after a deposit is made. 
• Wallet Product
  • Resolved a scenario that caused wallets to expire despite being configured to not expire.
  • Fixed an issue that caused bookings with multiple wallets included to have the wallet balances bound together.

Serve

• Discounts: Fixed issue where purchase discounts from HQ venues were not sending the email with the discount code upon booking.
• Waivers
  • Fixed issue where waivers were detached during the booking flow on POS when the “Create separate items for Packages” meta was enabled for bookings containing multiple packages.
  • Implemented validation in the form builder to prevent duplicate data bindings, ensuring that form designs do not contain repeated bindings.
  • Fixed issue where waivers signed with email addresses containing an underscore (”_”) were not returned in POS or the guest waiver page in Venue Manager.
• POS: Enabled customers to redeem multiple memberships in a single transaction at POS to streamline the checkout process and enhance guest experience.
• Reports: Added a filter for Cashless Card products in Reportx, allowing users to easily locate these items in the reports.
• Mobile Check-in
  • Improved scanning speed for tickets with the “Auto-open” feature enabled in MCI, addressing performance delays reported by users. 
  • Resolved issue preventing booking synchronization on Mobile Check-in (MCI) which was causing 504 errors. 
• Google Analytics: Resolved a Google Analytics conversion tracking issue, ensuring accurate reporting of purchases by moving the onPurchase event to trigger immediately after payment completion.

Market

• Memberships: Fixed issue where the Membership cancellation pending email template was not populating the membership cancellation date.
• Discounts: Fixed issue where discount codes could not be reused after being applied to a canceled booking.

Manage

• Activity Center: You'll now receive automatic alerts in the activity center when a banned guest books online using the same email or phone number stored in ROLLER.
• API: Guest gender field added to Create Booking & Get Customer Detail endpoints.
• Daily capacity: Fixed an issue with Daily capacity view multiplying the bookings spanning across multiple days.
• Bookings
  • Fixed an issue with midnight sessions showing up as undefined in Progressive Checkout.
  • Addressed a bug that resulted in modification of booking date in Venue Manager tickets with consecutive sessions revert back to single session duration.
• HQ Schedules: Fixed an issue with venue managed schedules being locked when changed from HQ managed schedules.

Sell

• Discounts: Enhanced discounts to better determine if a discount is applicable to a booking.
• Gift cards
  • Fixed an issue that prevented some gift-cards from being sold.
  • Resolved a blocker that prevented a gift-card from being adjusted.
• Memberships: Guests are now prompted to re-sign a booking agreement when renewing a membership via checkout.
• Mobile F&B Ordering: Added the ability to hide stock variations from being listed in online sales channels.
• Online accounts
  • Enhanced the checkout to better determine if a guest is eligible to reschedule or adjust their own bookings.
  • Fixed a problem that prevented complementary bookings from being rescheduled.
  • Fixed an edge case that prevented a guest from being able to log in to their online account.
  • Resolved a graphical issue that appeared when guests rescheduling an addon with open quantity.
• POS
  • Enhanced the functionality of tabs within POS, to better signal if a booking is a tab or not.
  • Fixed a display issue that caused product pictures to be removed from the POS after the template was adjusted.
  • Fixed a graphical error that displayed when gift cards were searched in POS, where the gift card ID was less than 3 characters long.
  • Fixed an issue that prevented memberships from being scanned unless the user first clicked into the search field.
  • Packages now print the correct number of tickets when multiple are purchased at the same time.
  • Resolved an issue that caused packages to appear as available, despite not being available.
  • Tabs are now accessible for more than 24 hours in POS without needing to re-sync or do advanced searches.
• Progressive checkout
  • Enhanced capacity calculations so that session capacity is more consistent across POS and online checkouts.
  • Enhanced the checkout to better reflect the total amount remaining on a booking after the deposit is paid.
  • Enhanced the styling of checkboxes to improve usability of the checkout.
  • Fixed a problem that allowed guests to overbook a resource when purchasing multiple packages at a time.
  • Fixed an issue that caused the "Physical gift card" option to show, despite being configured to not show.
  • Resolved an issue that caused gift cards to take full payment instead of deposit payments.
  • The "From" pricing now correctly uses the configured text colour.
  • You can now configure any product as an addon for a party package, allowing you to upsell session or standard passes when guests buy a party package product.
• Receipts: Resolved a problem that caused receipts to show a '0' value for party packages and package products.

Serve

• Discounts: Updated ‘2 for 1’ discount to ‘Buy and Get,’ allowing greater flexibility in creating promotions. Currently supports single product variations (e.g., buy 3 Child tickets, get 1 Child ticket free).
• Party packages 
  • Fixed issue where the Booking PDF export displayed “0.00” for Party Package items, ensuring the correct prices are now shown.
  • Updated the party guest list view in online accounts to enable user to update their party name.
• POS: Fixed issue where attached waivers for single package products with multiple quantities became detached during the POS sales flow, ensuring waivers remain linked to all tickets in the booking.
• Playground: Resolved issue preventing some venues from updating the playground, which previously resulted in a notification stating “Playground couldn’t be updated at this time.”.

Market

• Memberships
  • Fixed issue with discount codes being case-sensitive during online checkout, ensuring that codes apply correctly regardless of case.
  • Resolved issue with membership discount stacking in POS to configure usage limits and enable/disable stacking.
  • Fixed issue with membership discounts not applying correctly at POS, ensuring discounts are applied consistently regardless of the number of ticket types or quantities entered.
• Party Packages
  • Fixed issue with order confirmation emails displaying incorrect prices for Party Package Products, ensuring pricing matches between the booking details in Venue Manager and the confirmation email.
  • Resolved issue by ensuring the custom host message is consistently displayed in guest list-related emails, including RSVP confirmation and reminder emails.
• Discounts
  • Fixed issue where the “Issue Code On Purchase” emails displayed incorrect discount names.
  • Resolved issue where a large number of uploaded discount codes caused the UI to become unresponsive.
  • Fixed issue where applying discounts to online bookings incorrectly excluded postage and miscalculated transaction fees.
• GX Score: Updated the GX Score question to “How would you rate your experience at [venue name]?” to enhance guest feedback accuracy.

Manage

• Booking receivable: Bookings receivable report no longer shows canceled, fully paid, or fully discounted bookings.
• Daily capacity: Daily capacity now shows the booking holder's name in the redeemed view as well.
• Cashless cards: You can now override the tax for cashless card sales.
• HQ
  • Resolved the "Master ticket code is required" error when modifying HQ Standard passes.
  • Fixed issue where non-HQ product categories changed incorrectly after HQ sync.
  • HQ-controlled venues can now see staff from other venues that have access to their venue on the staff screen.
• Resources
  • Corrected bug causing single booking resources to be double-booked.
  • Fixed missing resources issue in party package bookings.