Exciting times ahead! As of May 2nd, we are pushing the big red button that will make our new Support System live across all platforms.

What does this mean?

• The Help icon will redirect to our new Support System and our previous provider will be deactivated, you can access this today via http://support.roller.software
• ROLLER Champions will be able to track statuses of logged support requests
• Improved support, communications and quicker response rates

Please remember:

• Only ROLLER Champions are able to log support tickets - please read our articles about how to use the new system here
• Any open tickets from our previous support system will be transferred across

To all ROLLER Champions, please log in and use this time to familiarise yourself with our new system and implement changes in your venue's Internal Support Process. If you are unable to access your ROLLER Champion account or require further assistance, please get in touch with your Account Manager.

feature

• UI Updates to the Attendance Report - The format of the column ‘Product name’ has been updated to ‘Parent Product - Child Product’ and the addition of Session time column for session based products. How do I activate this? No action is required, this is automatically updated.  Click here to see our Attendance Report article

update

• BB-1845 - Invoice Report fix implemented for cancelled invoices 
• BB-1883 - Waiver update for All dates filter on Waiver page in Admin
• BB-2153 - POS v2 update for scanning
• BB-2201 - Adjustments to Runsheet product filters
• BB-2210 - EOD Report upgrade
• BB-2232 - Checkouts minor update for next available date functionality

This week's release focuses on upgrades and improvements to the platform ⏬  Please know that we are working on implementing better communication strategies with platform updates to better facilitate venues and internal training.

feature

• UX Updates to the Availability selector - We've implemented some minor design improvements to the Availability Selector. How do I activate this? No action is required, this is automatically updated. Click here to read up about the Availability Selector

update

• BB-617 - Styling update to Gift Card functionality for UK clients
• BB-679 - Design update to weekly availability view bookings
• BB-940 - Adjustment to tax invoice calculations
• BB-966 - Upgrade to Composite products and discounts functionality
• BB-1228 - Fix implemented for image upload
• BB-1573 - Upgrade to Venue Manager to let you search via Booking Name
• BB-1649 - Forms export update with calculations
• BB-1673 - POS Transactions exposed codes has been fixed
• BB-1758 - UX Update for products to show product image without requiring full description on Checkout
• BB-1808 - Upgrades to Discount Code Usage
• BB-1919 - Checkout flow minor UX update for calendar
• BB-2015 - Validation error message during booking creation if user tries to move date of booking to non-existent session
• BB-2035 - Added functionality to remove image on Checkout builder
• BB-2089 - Update to weekly availability view
• BB-2109 - Roller POS update for cash totals
• BB-2111 - Time clock URL updates
• BB-2113 - User case for twin scenario implemented for waivers & minors
• BB-2122 - Upgrade to Data Importer capabilities
• BB-2128 - Availability selector fix implemented for 'between' option
• BB-2158 - Oman and Omani Rial Arabi translations for Sessions Schedule Builder
• BB-2161 - Ability to extend gift card expiry more than 999 days
• BB-2162 - Styling update for Availability Selector
• BB-2169 - Update to Annual Passes for adding photos and printing
• BB-2180 - Adjustment to Oman and Omani Rial date settings for Waiver validation Dates in Arabic Venues don't validate in Waivers

This week...we have not one, not two, but THREE new features to share with you!  👇🏻 Take a look at our video below and get the lowdown on these new functionalities our team has been developing. Click the feature name in the right side panel if you would like to watch a specific section of our clip...

💥 Release Main Features 💥

• Availability selector - We've redesigned the Availability Selector to allow users to search for availability based on given criteria such as product and specific dates. How do I activate this? No action is required, this is automatically available on your platform. Click here for step by step instructions.

• Time tracker - Brand spanking new feature, hot off the press! Get your team to start tracking their shifts by clocking in and out, easily report on your staff’s hours and breaks. How do I activate this? For more information and to find out how to enable this feature for your venue, please visit the New Features tab located on the left-hand side menu.

• Waivers kiosk - We have streamlined the process for customers to sign waivers and add minors at your venue without requiring staff assistance. How do I activate this? Visit our Waivers Kiosk section in the New Features section of the platform to find more information and how to activate this for your platform. Read our Knowledge Base article.

feature

• Checkboxes in waivers - Following the release of the Waivers kiosk, we’re now allowing to have checkboxes throughout your waiver. How do I activate this? To add this functionality to your waivers, please send us a Waiver update request and follow this format
• Sessions product deposit payment option - For those using sessions products, there’s now the option to remove the option of customers paying the full amount on your Online Checkout for products requiring a set deposit. This is ideal for clients who only want to accept the initial deposit from customers upfront. How do I activate this? Fill out this form if you would like to enable this option for all products requiring a deposit
• New Features page - New page is added to the Admin navigation at the top of the left hand side panel. This allows you to see an overview of new features we have released and options to upgrade your platform. How do I activate this? This is automatically live on your platform
• EOD Report adjustments - Addition of a total metric at the top of the 'Today's Groups' section. How do I activate this? No action required for EOD Report holders
• Update to ROLLER POS - Sage Pay card terminal integration & Roller Connect setup. How do I activate this?  Nothing is required for existing SagePay clients, please get in touch if you want to integrate Sage Pay with ROLLER Connect
• Addition of transaction cancellation warning - This has been added to all POS credit card payments for integrated payment terminals to allow cancelling credit card transactions. How do I activate this? POS browser may require a refresh

update

• BB-1733 - Update to invoice payments modal regarding cancellations
• BB-1747 - Undo Invoice functionality upgraded
• BB-1795 - Template adjustments for BOCA Sticker printer
• BB-1954 - Adjustments to complimentary gift cards revenue reporting
• BB-1978 - Invoice display adjusted for GST and Sub-total figures
• BB-2009 - Upgrade to Axess Gate server syncing
• BB-2019 - Overbooking warning trigger updated
• BB-2044 - Update to POS v2 for Upgrade and Renew pass functionality
• BB-2051 - Payment error notification updated for Adyen users in Venue Manager
• BB-2083 - EOD Balance report upgrade
• BB-2100 - Minor text edit to Sales Tax Report
• BB-2145 - Link update for ROLLER icon for Waivers
• BB-2154 - Legacy Attendance Report option made available
• BB-2158 - Update for Arabic clients Schedule Builder
• BB-1884 - POS 2 Upgrade for Availabilities

Our team is working on some exciting developments, in the mean time, this week is a minor update. Check it out below 👇

feature

• Export Stock - You can now export stock to keep track of quantities and par values. How do I activate this? No activation is required if you are using our Stock module, click here to learn more

update

• BB-294 - Expand accordions for Checkouts UX update
• BB-1531 - Upgrade to Attendance Report device name column
• BB-1717 - Gift Card transactions location fix implemented in VM Admin
• BB-1778 - Update to Sessions UX for midnight times
• BB-1910 - Daily Capacity View upgrade
• BB-1923 - Activity Stream in VM Admin data update for booking total amount
• BB-1971 - Update to Checkouts URL when editing link
• BB-2001, 2002 & 2003 - Upgrade to ZD integration
• BB-2007 - Adjustment in logic to single booking locations when bookings are edited
• BB-2011 - Implement update to Sales tax report when venue has multiple tax rates
• BB-2015 - Addition of validation error during booking creation
• BB-2016 - Update to text size options in Waiver creation
• BB-2020 - Checkouts fix for ‘Create Checkout’ button
• BB-2036 - Adjustment to Tax payable logic for GL Code Report
• POS-416 - Update implemented to ‘Go to Booking’ button in POS
• VM-6019 - Countries added as to which ROLLER supports

POS V2 has passed beta mode and is here to stay! Please note that by April 9th, all venues will need to swap to POS V2 - please prepare and train your team as soon as possible. We've worked hard on improving POS even further and are ready to roll it out across all venues. Please watch the video below to see the updates in action 📹

How do I activate this? This is available to all clients using the toggle switch in the POS Device Settings that will help you familiarise yourself and train your team with the changes. If you decide you are ready to change over prior to the date, please get in touch with us. Read our Knowledge Base articles to learn more about POS V2 and to get step by step instructions.

update

• BB-1477 - Update to Checkouts on front end
• BB-1698 - Upgrade to 100% Discount functionality
• BB-1755 - Sofort updates on Checkout
• BB-1922 - Update to EOD Report for Sales tax & POS Payments
• BB-1982 - Upgrade to Customer Grid export to include Total Discounts
• BB-2010 - ROLLER Link update in Waivers form

Say goodbye to the Checkout Flow Request form! We have released our brand spanking new Checkouts feature so that you can build your own sales journey from the ROLLER platform. Watch the video and read the rest of our updates for this week below 👀

How do I activate this? This is automatically available for all clients with their existing Checkouts, certain subscription levels may require an upgrade to create more than one checkout flow. Read our Knowledge Base articles to learn more about Checkouts and to get step by step instructions.

feature

• Apply Discounts without taking payments in Admin - Discounts can be now be added without taking payments and multiple discounts can be added at any time from Admin. How do I activate this? No activation is required but we highly recommend reading our Knowledge Base article as the method to add discounts has changed. Learn More
• Apply Discounts to existing bookings in POS - Discounts can now be added to existing bookings in ROLLER POS. How do I activate this? This is automatically updated but you may be prompted to refresh your POS to ensure the update is implemented. Learn More
• Required deposit amounts added to Admin Payments modal - For products that require an initial deposit amount instead of full payment (for example, party deposits), there is now an option in the Admin payment modal to automatically calculate the initial deposit amount for all Admin users. How do I activate this? This is automatically updated for all clients, please note that this will only appear for session products with a deposit amount set. Learn More
• End of Day Report updated to include warning for active tills - Unclosed tills affect the reporting of the EOD report figures, the report is now updated to include a warning message if any POS Tills are not closed for the day. How do I activate this? No action is required, this is automatically updated for all EOD reports. Learn More

update

• BB-1706 - Update to Activity Stream display
• BB-1828 - Upgrade to Discounts
• BB-1853 - Fix implemented for Clear button on reports
• BB-1870 - Update to EOD Report POS Operator data
• BB-1892 - Update to Add Ons, Stock and Variation GL Code overrides
• BB-1893 - Reporting upgrades for GL Codes
• BB-1907 - Adjustment to figures on Checkout flow VS Email Templates
• BB-1938 - Update to ‘Guests Booked’ metrics for Reports
• BB-1949 - Data binding adjusted for Booking Form Ticket Holder field
• BB-1953 - Update to improve precision for tax report calculations
• BB-1955 - GL Code Report and Revenue Report adjustments implemented.
• BB-1982 - Update to Customer Grid Export to include Discounts
• VM-5961 - UX Update to include incremental ticket numbers to each booking item
• VM-5978 - Update to Reports filtering terminology, updated "Everything" to "Please Select"

This platform update is all about POS! Keep on reading to find out some great new functions we have implemented to make your POS user experience even better 💯

feature

• Apply Gift Card payments to existing bookings in POS - UX update so that gift card payments can be added to exisiting bookings in POS How do I activate this? This is automatically updated, you might have to refresh your POS if you are prompted to. Learn more
• Integrated Cash Calculator for closing POS till - When closing your till, POS users can now use the Cash Calculator to input the amount of notes or coins per denomination to total the amount of cash in the till. How do I activate this? This is automatically updated, you might have to refresh your POS if you are prompted to. Learn more
• Searching for Waivers by Date of Birth in POS - Search for waivers using a customer’s DOB, in the instance, you are unable to find their waiver due to perhaps a typo in their names. How do I activate this? This is automatically updated for all POS2 and Waivers clients. Learn more
• ROLLER Connect Refund receipt - ROLLER Connect has a new receipt template for refunds. How do I activate this? This is automatically updated for all ROLLER Connect Users

update

• BB-391 - Update to gift card email template for Physical Gift Card pick up
• BB-1889 - Gift Card expiry update implemented
• BB-1890 - Adjustment to multiple giftcards payments on POS
• BB-1914 - UX changes implemented to Activity Stream
• BB-1966 - Upgrade to exporting PDF functionality
• BB-1973 - MGL Integration update with complimentary bookings

We have some exciting features in our pipeline for the coming weeks. Until then, here are some new updates and functionalities for this week 👇

feature

• Upgrade to POS calculator - POS users can use the touch screen to key in payment amounts or, with the recent update, type in numbers using your device’s keyboard.  How do I activate this? This is automatically updated, you might have to refresh your POS if you are prompted to.
• Ability to set a different tax per ticket type - In addition to applying a specific tax rate to specific products, tax rates can be now be allocated per ticket type or product variety. Visit our Knowledge Base to learn more. How do I activate this? This is on by default, please edit your Products accordingly to add a different tax setting per ticket type if required.
• Updates to Vantiv Receipt printing - Receipt template now includes POS device name. Functionality for Vantiv receipts are optional to auto print and can be manually printed on the payment page of POS. How do I activate this? No action is required for Vantiv clients.

update

• BB-1666 - Fix implemented for Pass Advanced settings to prevent caching of original setting
• BB-1694 - Upgrade to Gift Card functionality and generation
• BB-1803 - Party Runsheet updated to allow export of PDF for date ranges
• BB-1839 - Update to Logging Call functionality in Activity Stream
• BB-1869 - Party Runsheet data upgrades
• BB-1882 - Added validation for contact number in booking details section
• BB-1924 - Update to Bookings report export data
• BB-1948 - MGL integration update for data transfer
• BB-1956 - Bookings export data grid updates to include Location column
• POS-404 - Update made to POS 2.0 UX for refunding single ticket bookings

Happy days...we have some awesome new features added to the platform this week 👌

feature

• New report alert! The Gift Card Sales report allows you to track sales of gift cards for specific dates or date ranges. Visit our Knowledge Base to learn more. How do I activate this? This new report is available to all clients with the Gift Card module. Please contact us if you would like to activate this for your platform
• Track total discounts per customer - Customer records can now reflect the total discounts for each customer, this will be updated for all previous data records in your platform. Visit our Knowledge Base to learn more. How do I activate this? This new functionality is available to all clients using discount codes. Please contact us if you would like to activate this.
• 'Minor' guest customer records - for clients using Waivers, minors who are added to waivers will now have customer records created in your platform to track their booking frequency and details. How do I activate this? No action is required as it is activated for all platforms utilising the Waiver module. Please note that this update will only take affect for new minor guest records.

update

• BB-1439 - Admin Waiver functionality update to only allow selecting current waiver
• BB-1467 - Update to Modifiers % and $ functionality
• BB-1525 - Upgrade to booking sales period for Pass product configuration
• BB-1648 - Update to “Are you sure you want to leave this page?” pop up modal
• BB-1773 - Minor's DOB adjustment for Waiver data validation
• BB-1836 - Design update to Checkout Flow
• BB-1855 - GL Report upgrades for refunds
• BB-1871 - Email template update, the text for booking confirmations with deposits has been amended to say ”Balance due as per venue’s Terms & Conditions”
• BB-1895 - Adjustments implemented for scenario of removing tickets and waiver removals

🎉🎉🎉 Happy Hump Day! In addition to the POS Manager Code, we have released a new functionality that allows Managers and Admin staff to use their POS Passcode as a Manager Code - learn more

update

• VM-5843 - UX and Permission Update, permission levels lower than Manager are now no longer be able to see the Manager Code setting in POS
• BB-1090 - Design update for consumer widget: giftcard alignment
• BB-1612 - ROLLER fav icon update on Invoice page
• BB-1637 - ROLLER Tender Gift Card UX update
• BB-1768 - Adjustment to Gift Card modal and expiry updates in Admin
• BB-1796 - Update to email confirmation for complimentary bookings in Admin
• BB-1854 - UI improvement to EOD Report
• BB-1868 - Removal of cancelled bookings from Accounts Receivable and Recognised Revenue reports
• BB-1873 - Alignment fix in Admin for Apply Filters button