The following updates, enhancements and fixes have been deployed:

Sell

• POS Devices - Discount codes can now be applied to modifiers in POS
• Progressive checkout - Resolved an issue where multiple delivery fees were applied when purchasing multiple Physical gift cards to the same delivery address
• Progressive checkout - Added functionality to support mandatory add-ons for  products
• Progressive checkout - Google tag manager is now available on ROLLER Premium plan
• Progressive checkout -  Fixed an issue where the "Sold Out" ledger key was not displaying in the Calander pop-up window
• Progressive checkout - Improved session buttons to dynamically resize based on the text length
• Progressive checkout - Resolved an issue where tax was not displaying correctly on recurring payments for memberships where tax is excluded
• Online checkout - Resolved a challenge where the sign waiver button was not appearing on the online success page for packages that included standard passes

Serve

• Search updates - optimised search experiences for waivers and memberships at POS
• Redemption updates - resolved issues with multiple and mass redemption functions

Market

• Booking confirmation emails - fixed the following issues:
  • Incorrect date display when booking contains standard and session passes
  • Card number in for a payment processed by Windcave
  • 'When' field was not displaying 
  • Incorrect display of fees
• Gift card email - resolved display issue where the recipient name included 'and', '&' or comma
• Discount codes - updated 'Issue codes on purchase' functionality to cease issuing codes when the discount is archived.

Manage

• Booking agreements - Resolved an issue with Booking Agreements and HQ bulk editing
• Custom domains - Fixed a UI issue where custom domains appeared locked despite being available
• Custom domains - Added validation to enforce unique custom domains across legacy and progressive checkouts
• Forms - Resolved a couple of challenges with Country fields in forms
• HQ bulk product editing - Fixed a challenge with HQ bulk product edit button causing products to be duplicated
• HQ discounts - Fixed a problem where HQ discounts couldn't be applied to duplicated stock items
• HQ products - Solved an issue where HQ membership products could have different payment frequencies
• HQ products - Fixed an issue where prices of certain HQ products couldn't be changed
• HQ search - Resolved a couple of challenges when searching across managed venues
• HQ staff - Added the ability to grant venue access to staff at the time the staff member is created 
• Integrations - Updated Podium integration to support UUIDs following latest Podium changes
• Overbooking - Adjusted the warning when overbooking to show correct resource name
• Packages - Fixed a problem when updating the quantity of packages in Venue Manager bookings
• Party packages - Resolved a challenge when adding stock items to Party Package bookings in POS
• POS devices - Fixed logic preventing POS devices from being created when the device limits have been reached
• POS devices - Fixed a UI problem with "Create POS device" buttons
• Products - Rectified an issue preventing certain products from being edited in Venue Manager
• Products - Resolved a challenge with product sales periods changing after some product edits
• Products - Fixed a problem preventing waivers from being removed from some products
• Products - Solved an issue with Korean characters not being recognised in product instructions
• Refunds - Fixed a problem preventing some Venue Manager refunds from processing
• Chargebacks - Resolved an issue preventing some chargebacks from showing in the ROLLER Payments dashboard
• Recurring payments - Resolved a challenge with Ideal recurring payments for memberships
• Schedules - Improved error message after updating resources in schedules
• Ticket holder name - Fixed a challenge when the character limit for ticket holder name was exceeded

Reporting

• Sales tax report - resolved an issue where tax rates with three decimal places were being reflected incorrectly
• Gross sales figures - Gross sales figures in all reports will now reflect simply the total recognised revenue including taxes. Previously the figure would also be before discounts

We know that security is a top priority for your business, so we've added new security alerts to notify owners and management when a staff member is granted administrator access to your ROLLER account.

As soon as a new staff member is given administrator access, ROLLER will send an email alert to your Technical Contact(s) which includes all of the key information, such as who the new staff member is and which staff member granted the access. This keeps you informed of who has access and allows you to quickly take action and revoke access if required.

In order to receive these security alerts, you first need to ensure you have a Technical Contact set up for your venue. Visit our Help Center to learn how to set up your venue contacts.

With HQ-managed roles, you can improve security and efficiency by centralizing user roles and permissions in HQ, reducing the risk of unauthorized access.

As a top priority for businesses, security can be a challenging task, and this is especially true when managing multiple venues. HQ-managed roles provide greater visibility of staff permissions across all managed venues, making it easier to control & monitor staff access. Additionally, HQ-managed roles allow you to instantly update staff permissions across all managed venues in one go, ensuring that staff permissions are always up-to-date.

HQ-managed roles are available now for anyone subscribed to a HQ Pro plan.

Learn more about how you can take advantage of HQ-managed roles.

Guest satisfaction is critical to driving repeat business and guest advocacy. To remain relevant in the market, it’s vital to be hyper-aware of the industry standards and continually adapt to changing guest expectations; however, without benchmarks, evaluating your guest experience against the competition has been an almost impossible task. Until now!

With our new GX Score Industry Benchmarks tool, you can finally 

• Compare your venue’s service, value, safety, cleanliness, and overall experience. 
• Identify how your venue differs from market leaders, and how you can improve.
• Discover if your strength in the market is growing or not

The GX Score Industry Benchmark is available TODAY for all GX Score Lite and Pro subscribers. 

Note: If you haven’t tried the GX Score yet, you can start for free and receive all these insights at no cost for the first 30 days.

You can learn more about the GX Score here.

The following updates, enhancements and fixes have been deployed:

Reporting

• Booking report - resolved an issue where Excel exports were missing some data
• Chargeback rate - fixed an issue with the calculation for chargeback rates on Payments Dashboard 
• Daily capacity - fixed a calculation issue with redemptions
• Groupon - made an update to rename "Vouchers Redeemed" to "External Payments"
• HQ - resolved a challenge with different time zones across managed venues
• Reporting categories - solved a challenge preventing certain items from being assigned to a category 
• ROLLER Payment Transactions - fixed an intermittent issue preventing exporting via Excel
• ROLLER Payments Payout export - enhancement to support custom reporting times
• Stock - resolved a challenge with revenue recognition for booking which only contain stock items
• Xero export - fixed a problem where gift card refund calculations were being double counted

Payments

• Apple Pay - resolved problem intermittently preventing Apple Pay transactions
• Autofill - update to support card detail autofill for Chrome browsers
• First Data - resolved a challenge preventing Venue Manager refunds via First Data
• Opayo - enhancement to enable guests using IPv6 to use 3DS2
• Payment links - enhancement to email template to include all currencies 
• Payment links - improved currency format display in Venue Manager
• Payment links - updated messages when a link is paid via SMS 
• Payment reference - fixed a problem with the reference for some payments
• Refunds - enhancement to refund error messages
• Worldpay - improvement to transaction processing times for customers using Ingenico Lane 3000 Cloud 

POS

• Consecutive sessions - fixed a problem with consecutive session prices sold at POS
• Device settings - made an update to prevent device settings from being update accidentally
• Gift cards - fixed an issue with gift card balances
• Open Products - enhancement to onscreen number pad when selling open products
• Tabs - enhancement when searching for a tab name in POS
• Tabs - enhancement to group items in tabs by product name
• Tabs - enhancement to show recently added items
• Tabs - update to show newly created tabs immediately in POS 

Bookings

• Balances - resolved an issue with outstanding balances when a booking is updated
• Email address - enhancement to the display for long guest email addresses
• Items - improvement to how booking items are displayed in the booking
• Postcode - enhancement to postcode field for bookings created via online checkout
• Tax override - fixed a problem with tax amount preview when overriding booking tax 

Discounts

• Discount email - added support for discount code emails when ticket ID is used as the code
• Discount summary - resolved a problem where discount summary was not displaying
• Gift cards - resolved a challenge where discounted gift card revenue was recognized on the wrong date
• Memberships - update to hide membership discounts from discounts view
• Usage limits - fixed an issue where usage limits were ignored 

Progressive Checkout

• Availability - fixed various issues with availability & purchase limits 
• Cart - corrected text misalignment with tax in the cart
• Forms - resolved an issue blocking country selection in custom forms
• Gift Cards - fixed a problem when selling gift cards with only one delivery type 
• Guest Names - enhancement to enable you to capture the name of each ticket holder for online purchases

Waivers

• Mobile - enhancement to UI when signing a waiver via a mobile device
• Waiver kiosk - fixed a challenge when date of birth is entered incorrectly
• Waiver kiosk - update to email validation messages in waiver kiosk
• Waiver URL - fixed a challenge with the waiver link included in confirmation emails  

Memberships

• Booking holder - update to prevent memberships from being purchased without a booking holder
• Complimentary - enhancement to prevent complimentary memberships from being sold at POS
• Emails - resolved an issue where multiple emails were sent for new membership purchases

Groupon

• Availability - fixed a problem with product availability in Groupon
• Product IDs - enhancement to Groupon products table UI in Venue Manager

Packages

• Availability - fixed a problem with availability for packages in online checkout and POS
• Creating new packages - enhancement to UI when creating new packages

Other

• API prices - update to support overriding product prices via API
• Categories - resolved a UI challenge with long product lists when assigning product categories
• Companies - enhancements to button text when creating a new company records
• Date import - solved a challenge with ticket holder names when importing bookings
• Forms - fixed a problem when uploading files via custom forms
• Gender - enhancement to add gender options "Prefer not to say" & "Other" as well as "Male" & "Female"
• Invoice email - resolved an issue with the invoice email preview in VM
• Playground - enhancement to products configurations when updating playground
• Print till reconciliation - fixed a problem with the print till reconciliation button in VM
• Redeam - update to allow users to choose which products sync with Redeam
• Resources - resolved  an issue where resources couldn't be updated when editing products
• Runsheet - resolved a challenge where product categories caused issues with the runsheet
• Saved views - fixed a problem with special characters preventing users from updating saved views
• Scroll bar - enhancement to VM scroll bar when using a small screen size
• Shortcuts - update to shortcut usage when edits are pending
• SSK - enhancement to finding bookings when one guest has multiple bookings on the same day
• Tipping - update to allow saving when predefined tip percentages are updated in Venue Manager

We hope you enjoy this video demonstrating the latest ROLLER updates.

This month has to be our most exciting update yet! With 40% of our customer’s sales online and massive year-on-year increases, it’s the perfect time to release our brand-new progressive checkout experience!

Brimming with features like improved booking flows, up-sells, party packages, and more, it delivers higher conversion rates and transaction values to grow your online revenue.

Check out all the latest on our new progressive checkout, plus several other enhancements to save you time, improve reliability, and deliver seamless guest experiences!

This release includes:

• Our latest features:
  • Progressive Checkouts
  • Party Packages
  • Staff Performance, Monthly Performance, and Additional Questions features related to the Guest Experience Score (GX Score)
  • GX Score API
  • Booking Agreements
  • Payment Requests/ Links
• HQ upgrades
• Details on our upcoming App Marketplace
• Our new Payments Dashboard
• Reporting upgrades
• Information on our upcoming Printer Management functionality

It is critical to outperform the ever-increasing expectations of your guests, and doing so will reward your business with repeat visitation and a surplus of advocates. 

However, with the challenges of running a venue, it’s an unfortunate reality that like most venue operators, you have little time, and much to do in order to keep the lights on. Luckily, the GX Score is here to help!

With our new Guest Insights Digest, you’ll get a monthly snapshot emailed directly to you that highlights how your venue is performing in this competitive market:

• Review venue performance and compare it against global market averages
• Identify priority improvements for the guest experience, driving repeat visitation
• Discover which staff members actively contribute to great guest experiences
• And more, without wasting time exporting spreadsheets, or exploring dashboards!

The Monthly Guest Insights Digest is FREE for all GX Score subscribers, regardless of subscription level. 

Note: If you haven’t tried the GX Score yet, you can start for free and receive all these insights at no cost for the first 30 days.

You can learn more about the GX Score here.

Do you know how guests discover your venue or what motivated them to visit today? To grow your business, it’s key that you understand precisely who your guests are, especially those who spend the most money at your venue.

Unless you’ve got an excess of time and resources, you probably find it difficult to invest the time required to accurately collect and analyze this sort of data from your guests - until now! 

With our new additional GX Score questions, you’ll be able to:

• Discover which of your marketing campaigns produces the most guest discoveries
• Understand which social media platforms you should put your effort towards
• Find out if your guests are likely to recommend your venue to their friends
• And more!

To get started, simply subscribe to a paid plan of the GX Score and choose from our bank of industry-specific questions, designed to accurately collect all the critical information required to properly understand your guests and grow your business!

Note: If you haven’t tried the GX Score yet, you can start for free and receive all these insights at no cost for the first 30 days.

Learn more about how you can collect these insights

The following updates, enhancements and fixes have been deployed:

Bookings

• Payments - resolved an issue that was not displaying the transactions on the Bookings > Payments tab
• Custom Ticket Id - fixed a problem where adding or replacing an item removed the custom ticket id
• Forms - fixed an issue with data-bound forms not updating ticket holder data 

Memberships

• Fixed membership - fixed an issue where membership was converted to recurring when editing specific properties of a membership
• Membership report - resolved an issue with membership name not being displayed in the Membership report in some cases
• Next payment date - corrected the next payment date presented at POS when the membership is reactivated
• Cancelled bookings - updated logic to prevent reactivation of memberships of a cancelled booking when the payment method is updated
• Expired waivers - resolved several issues relating to redeeming a membership with an expired waiver

HQ Management

• Adding products - resolved issue that prevented some products from being added to a managed venue
• Variations - fixed an issue where some variation could not be removed
• Booking Confirmation - resolve an issue with the booking confirmation required setting in Recurring Passes
• Prices - fixed an issue editing price of a session product and disabled entry of non-numeric values
• Venue Tagging - resolved issues with incorrect behaviour of creating a new tag
• Viewing Bookings - resolved an issue with filtering where the venue has overridden the product name

Reporting

• Date formats - resolved numerous issues with the date format in reports and exports
• Discount rounding - resolved an error with rounding on custom discounts
• Tax - updated logic to handle scenarios that resulted in variance in tax collected and gross revenue in Ledger Summary vs Revenue Recognition report
• Gift cards - fixed overstatement of gift card deferred revenue relating to cancelled gift cards without refund
• Attendance chart - resolved an issue for venues using reporting offset experiencing a time discrepancy in the attendance chart in Venue Manager > dashboard 

Other

• Transactions page - resolved an issue that prevented all rows from loading for some customers
• Invoice payments - updated the messaging when a customer attempts to pay a cancelled invoice to replace "This payment has already been received" with "This invoice is no longer valid"
• Gate server - added logic to handle error state that resulted in application crashes.
• Waivers - fixed an issue that prevented a waiver from being created with a custom form attached
• Custom domain checkout - changed default week start day to Monday for custom domain checkouts
• Gift card rounding - updated rounding logic for gift card order confirmation emails
• Discount redemption limits - added support for package products
• Invoice receipts - added support for email receipts for part-paid bookings
• Compulsory ticket qty - fixed an issue in online checkout that increased the number of tickets that had the same minimum quantity setting
• Logos - resolved issues with updates to brand logos failing to update some email templates and waiver PDF's in specific circumstances

Easily track payouts you receive in your bank account to funds processed, making ROLLER Payments reconciliation easier than ever.

When a payout from ROLLER Payments reaches your bank account, you want to know which trading days the payout is for. When multiple days of processing are grouped in a single payout, or when a particular transaction takes longer to settle, these common scenarios previously made reconciliation a very difficult and time consuming task. 

The new ROLLER Payments Payout export, makes reconciliation of payouts and monitoring of funds owed a breeze, saving you vast amounts of time and effort. It summarizes each day's net funds processed, then displays the corresponding dates that payouts of these funds have been initiated, the total funds paid out and still owing.

To use the new report, simply go to Reports in Venue Manager and open the ROLLER Payments Payout Export under the Transactions section. Select your date range of trading days to report on and wait for the CSV to download. 

This report is available to all customers using ROLLER Payments.

Learn more about using ROLLER Payments reports