Sell

• Discounts: Enhanced discounts to better determine if a discount is applicable to a booking.
• Gift cards
  • Fixed an issue that prevented some gift-cards from being sold.
  • Resolved a blocker that prevented a gift-card from being adjusted.
• Memberships: Guests are now prompted to re-sign a booking agreement when renewing a membership via checkout.
• Mobile F&B Ordering: Added the ability to hide stock variations from being listed in online sales channels.
• Online accounts
  • Enhanced the checkout to better determine if a guest is eligible to reschedule or adjust their own bookings.
  • Fixed a problem that prevented complementary bookings from being rescheduled.
  • Fixed an edge case that prevented a guest from being able to log in to their online account.
  • Resolved a graphical issue that appeared when guests rescheduling an addon with open quantity.
• POS
  • Enhanced the functionality of tabs within POS, to better signal if a booking is a tab or not.
  • Fixed a display issue that caused product pictures to be removed from the POS after the template was adjusted.
  • Fixed a graphical error that displayed when gift cards were searched in POS, where the gift card ID was less than 3 characters long.
  • Fixed an issue that prevented memberships from being scanned unless the user first clicked into the search field.
  • Packages now print the correct number of tickets when multiple are purchased at the same time.
  • Resolved an issue that caused packages to appear as available, despite not being available.
  • Tabs are now accessible for more than 24 hours in POS without needing to re-sync or do advanced searches.
• Progressive checkout
  • Enhanced capacity calculations so that session capacity is more consistent across POS and online checkouts.
  • Enhanced the checkout to better reflect the total amount remaining on a booking after the deposit is paid.
  • Enhanced the styling of checkboxes to improve usability of the checkout.
  • Fixed a problem that allowed guests to overbook a resource when purchasing multiple packages at a time.
  • Fixed an issue that caused the "Physical gift card" option to show, despite being configured to not show.
  • Resolved an issue that caused gift cards to take full payment instead of deposit payments.
  • The "From" pricing now correctly uses the configured text colour.
  • You can now configure any product as an addon for a party package, allowing you to upsell session or standard passes when guests buy a party package product.
• Receipts: Resolved a problem that caused receipts to show a '0' value for party packages and package products.

Serve

• Discounts: Updated ‘2 for 1’ discount to ‘Buy and Get,’ allowing greater flexibility in creating promotions. Currently supports single product variations (e.g., buy 3 Child tickets, get 1 Child ticket free).
• Party packages 
  • Fixed issue where the Booking PDF export displayed “0.00” for Party Package items, ensuring the correct prices are now shown.
  • Updated the party guest list view in online accounts to enable user to update their party name.
• POS: Fixed issue where attached waivers for single package products with multiple quantities became detached during the POS sales flow, ensuring waivers remain linked to all tickets in the booking.
• Playground: Resolved issue preventing some venues from updating the playground, which previously resulted in a notification stating “Playground couldn’t be updated at this time.”.

Market

• Memberships
  • Fixed issue with discount codes being case-sensitive during online checkout, ensuring that codes apply correctly regardless of case.
  • Resolved issue with membership discount stacking in POS to configure usage limits and enable/disable stacking.
  • Fixed issue with membership discounts not applying correctly at POS, ensuring discounts are applied consistently regardless of the number of ticket types or quantities entered.
• Party Packages
  • Fixed issue with order confirmation emails displaying incorrect prices for Party Package Products, ensuring pricing matches between the booking details in Venue Manager and the confirmation email.
  • Resolved issue by ensuring the custom host message is consistently displayed in guest list-related emails, including RSVP confirmation and reminder emails.
• Discounts
  • Fixed issue where the “Issue Code On Purchase” emails displayed incorrect discount names.
  • Resolved issue where a large number of uploaded discount codes caused the UI to become unresponsive.
  • Fixed issue where applying discounts to online bookings incorrectly excluded postage and miscalculated transaction fees.
• GX Score: Updated the GX Score question to “How would you rate your experience at [venue name]?” to enhance guest feedback accuracy.

Manage

• Booking receivable: Bookings receivable report no longer shows canceled, fully paid, or fully discounted bookings.
• Daily capacity: Daily capacity now shows the booking holder's name in the redeemed view as well.
• Cashless cards: You can now override the tax for cashless card sales.
• HQ
  • Resolved the "Master ticket code is required" error when modifying HQ Standard passes.
  • Fixed issue where non-HQ product categories changed incorrectly after HQ sync.
  • HQ-controlled venues can now see staff from other venues that have access to their venue on the staff screen.
• Resources
  • Corrected bug causing single booking resources to be double-booked.
  • Fixed missing resources issue in party package bookings.

Sell

• Cloud Printing
  • Cloud printing has been enhanced to efficiently route print jobs, reducing the time taken to print.
  • An Activity Centre notification will appear if cloud printing is unable to route to a printer - requiring the reconfiguration of printers.
  • You can now configure which stock product purchases are sent to cloud printers / KDS devices based on the sales channel they were purchased. e.g. If you want soft-drink purchases to only print when purchased via Mobile F&B Ordering, and not when purchased at POS.
• Gift Cards
  • Resolved a visual issue that prevented the gift card expiry date from showing when looking at a booking in Venue Manager.
  • Sales channels now correctly prevent custom discounts from being applicable to gift card purchases. An alternative gift card value should be used in these situations instead.
  • Resolved a display problem that caused gift cards to appear as expired in Venue Manager.
  • Fixed an issue where gift cards with short-lengthed codes would cause glitches in POS.
• Online Accounts
  • Enhanced various areas of the platform that were stopping Online Accounts verification emails to be sent to guests, preventing them from creating online accounts.
  • Resolved an error that prevented guests from rescheduling their sessions if addon product types were included in the booking.
  • Fixed an edge-case display issue where a booking modification for a company booking was not reflected in Venue Manager.
  • Overcame a challenge that prevented guests from rescheduling session passes if a ticket had a $0 cost.
  • Resolved various edge-cases that prevented guests from modifying their booking.
  • Bookings with package products can now be modified by guests via Online Accounts.
  • Fixed an issue that caused country codes to show incorrectly when a guest had created an online account, making the guests contact number to be unreachable.
• POS
  • Resolved an issue that caused the availability quantity to dissapear from POS tiles.
  • Fixed an issue for POS Compact view, where tiles could overlap.
  • Resolved a problem where stock items that had no modifiers were missing the notes field.
  • Overcame a challenge that caused search to not filter stock variations correctly.
  • Packages correctly show each ticket as a separate line, instead of being grouped by product.
  • Staff roles that don't have "Can cash in/out POS tills" enabled are no longer prompted to enter manager pin when clicking Open till button.
  • Cash refunds can no longer be issues for amounts higher than the booking total.
  • Fixed an issue that prevented the 'Email Receipt' and 'Reprint receipt(s)' buttons from appearing.
  • Fixed a display issue that caused the till variance to highlight in yellow when there was no variance.
  • You can now automatically populate POS menus using tags that are assigned to products. This means the product selection can be kept in sync across all your sales channels centrally within the product.
• Progressive Checkout
  • Fixed an edge-case issue for french-configured venues, that caused checkout dates to show in French, despite the checkout language being English. 
  • Resolved various fringe bugs that caused guests to be able to book whilst no capacity was available.
  • When purchasing gift cards, the address field now correctly populates post-code when an address is auto-filled.
  • Fixed a glitch that sometimes required a guest to click the session time twice before it was actually selected.
  • Resolved a scenario where a discount was included and removed from the cart, which caused the total amount to appear as incorrectly calculated.
  • Fixed an issue that prevented changes to the checkout from being saved.
  • The checkout has been enhanced to better represent when capacity is "Filling up fast" to drive checkout purchase behavior.
  • Fixed an issue that prevented the "Call to book" message for displaying when party packages were selected on a product-led checkout.
  • Enhanced the calculation of add-ons product types, to better reflect available capacity and available booking dates.
  • Enhanced the checkout to significantly improve loading speeds when using custom domains.
  • Enhanced the checkout to improve accessibility for screen readers and visual impairments - in line with WCAG 2.2 AA and ADA standards.
  • Updated the cart summary so that it is more clear how much amount is remaining for payment after a deposit is made.
• Wallet Product
  • Resolved a scenario that caused wallets to expire despite being configured not to expire.
  • Fixed an issue that caused bookings with multiple wallets included to have the wallet balances bound together.
• Digital Wallets: Solved a blocker that prevented Apple Wallets from being added to iPhone devices.
• Legacy Checkout: Legacy Checkout no longer shows sessions as "Sold out" when part of the product session times were blocked out.
• Product Availability: Resolved an edge-case issue that caused package products to be available for purchase when there was no capacity.

Serve

• Discounts: Fixed issue where purchase discounts from HQ venues were not sending the email with the discount code upon booking.
• Google Analytics: Resolved a Google Analytics conversion tracking issue, ensuring accurate reporting of purchases by moving the onPurchase event to trigger immediately after payment completion.
• Mobile Check-in
  • Resolved issue preventing booking synchronization on Mobile Check-in (MCI) which was causing 504 errors. 
  • Improved scanning speed for tickets with the “Auto-open” feature enabled in MCI, addressing performance delays reported by users.
• POS: Enabled customers to redeem multiple memberships in a single transaction at POS to streamline the checkout process and enhance guest experience.
  Reports: Added a filter for Cashless Card products in Reportx, allowing users to easily locate these items in the reports.
• Waivers
  • Fixed issue where waivers signed with email addresses containing an underscore (”_”) were not returned in POS or the guest waiver page in Venue Manager.
  • Fixed issue where waivers were detached during the booking flow on POS when the “Create separate items for Packages” meta was enabled for bookings containing multiple packages.
  • Implemented validation in the form builder to prevent duplicate data bindings, ensuring that form designs do not contain repeated bindings.

Market

• Discounts: Fixed issue where discount codes could not be reused after being applied to a canceled booking.
• Membership: Fixed issue where the Membership cancellation pending email template was not populating the membership cancellation date.

Manage

• Bookings
  • Fixed an issue with midnight sessions showing up as undefined in Progressive Checkout.
  • Addressed a bug that resulted in modification of booking date in Venue Manager tickets with consecutive sessions reverting back to single session duration.
• Activity Center:You'll now receive automatic alerts in the activity center when a banned guest books online using the same email or phone number stored in ROLLER.
• API: Guest gender field added to Create Booking & Get Customer Detail endpoints.
• Daily Capacity: Fixed an issue with Daily capacity view multiplying the bookings spanning across multiple days.
• HQ schedules: Fixed an issue with venue-managed schedules being locked when changed from HQ-managed schedules.

Sell

• Progressive Checkout
  • Resolved a display issue that caused a "Sold out" label to appear for available bookings (they were still able to be purchased).
  • Fixed a bug that prevented changes to the progressive checkout settings from being saved in VM when the "Start on a defined date" field was updated.
  • Overcame an error that caused add-ons to be reserved on the date of purchase instead of the date of bookings.
  • Enhanced the wording of error notifications to guests to provide clear indications to the issue they have encountered.
  • Resolved an edge-case bug that prevented resources from being allocated for some bookings.
  • Stock items no longer appear as available for party packages during their restricted hours.
  • Identified a scenario where the checkout presented deposit information to the guest, whilst the booking had no deposit.
• Online Accounts
  • Fixed a graphical issue that caused a 'View products' button to appear within Online Accounts area.
  • Resolved a blocked that prevented some guests from being able to create an account via their booking confirmation email.
• POS
  • Fixed an issue that prevented POS templates from being edited.
  • Resolved an edge-case issue that prevented a valid booking from being created when a purchase was made on POS.
  • Fixed a problem that prevented users from selecting the members name when adding a membership discount to a booking.
  • Enhanced the modifiers flow in POS, which also adds support for packages with multiple stock items.
• Dockets: Dockets created via Mobile F&B Ordering now correctly state that the purchase was made via Mobile F&B Ordering, instead of POS. 
• Mobile F&B Ordering: Released a number of enhancements to increase docket printing reliability for purchases via Mobile F&B Ordering.
• Receipts: Resolved an issue that caused cash receipts to route to alternate ticket printers.
• Self-serve Kiosks: Fixed an issue that prevented some kiosks from launching.

Serve

• Mobile Check-in: Resolved issue with MCI scanning where valid ticket and booking IDs frequently returned a “No result” error. 
• Self-serve kiosks: Fixed an issue where the QR code on the Success Screen of the SSK directed users to incorrect destination.
• Refunds: Resolved an issue where refunding a tip through Venue Manager incorrectly resulted in a pending balance on the booking.
• Progressive Checkout: Fixed issue where auto-email for account creation was not sent when the integrated waiver was included in the checkout. 

Market

• Discounts
  • Fixed an issue where archived discount codes were still sending email codes upon purchase.
  • Resolved an issue where non-discountable add-ons could be discounted via Membership in CX3.
• Emails
  • Resolved an issue where order confirmation emails were not displaying product terms and conditions. 
  • Fixed an issue where the ‘Style’ tab was missing in the Waiver Reminder email template.

Manage

• API: Fixed an issue where memberships were not being redeemed properly at the redemption endpoint.
• Receipts: Corrected the downloadable receipt from order confirmation emails to show the accurate total amount when paid modifiers are included in a package.
• Activity Center: Resolved a bug where guest emails in draft bookings were not triggering notifications in the Activity Center.

Platform

• POS: Fixed an issue in POS where adding a multi-resource product to the cart incorrectly reduced the capacity of related multi-resource products that share some resources, preventing them from being sold in the same transaction.

Sell

• Cloud Printing
  • Resolved an issue preventing some print stations from loading into the POS device.
• Memberships
  • Membership payment reminder communications for US-based guests are now only sent during business hours.
• Mobile F&B Ordering
  
  • Enhanced the way stock items appear in POS for Mobile F&B Orders, particularly when modifiers were present.
    
• Online Accounts
  • Resolved multiple issues that prevented guests from being able to login to their online account via mobile authentication.
  • Fixed a bug that prevented the "Update booking" button from appearing in booking notification emails to guests.
  • Enhanced the booking management functionliaty to enable more guests to update their bookings online. This means more scenarios are covered where booking updates could be applied by guests.
  • Resolved a bug that prevented the verification code email being sent to guests when registering a new online account.
  • Resolved a blocker that prevented some guests from being able to update the payment details for recurring memberships.
• Online Checkout
  • Released more availability enhancements to provide accurate ticket availability times in the online checkout.
  • Packages can now be added as an addon/upsell item in the progressive checkout.
  • Party package variation options are now required to be entered by guests.
• POS
  • Enhanced the waiver search functionality to provide more accurate results.
  • Resolved an edge-case tax calculation issue that was impacting an individual booking.
  • Enhanced the ticket refund calcualtions to prevent inaccurate refunds from being provided.
• Receipts
  • Enhanced the translations for non-english receipts, to better represent the month of transaction date.
  • Resolved an issue that prevented the last 4 digits of the credit card from showing on the tax invoice receipt.
• Self-service Kiosk
  • Prevented an issue that caused the kiosk to become frozen when the home page button was selected, where the kiosk was configured to a non-english language.
• Venue Manager
  • Fixed a bug that incorrectly caused a "Payment details not stored" message to appear when trying to charge a remaining balance on a booking

Serve

• Cashless Cards
  • Fixed issue preventing purchase of Amusement Connect cards in POS due to errors when inputting 10-digit card numbers.
• POS
  • Fixed issue in POS 2 where tickets could not be scanned without clicking into the search field first, now allows direct scanning of QR codes upon POS startup.
• Waivers
  • Resolved issue in POS where attaching a parent waiver to a booking now properly includes associated minor waivers without requiring multiple searches.
  • Fixed issue in Waiver 2 where the date of birth dropdown was not displaying for adult or guardian, preventing waiver signing. Now guests can enter date of birth as required.
  • Resolved issue where ‘Can use waiver after checkout’ option incorrectly displayed a waiver button on venues not using waivers, now correctly hides the button when waivers are disabled.
  • Fixed issue where the ‘Copy unique waiver link’ button was missing from the Documents tab of bookings in Venue Manager, now correctly displays for easy access.
  • Corrected grammar error on Waiver kiosk ‘Looks good’ button, now displays as ‘Looks good’ without apostrophe.
  • Resolved issue where the new change booking holder page on POS could not search by membership ID, now allows for successful search and retrieval.
  • Fixed SSK text color setting for inversion.
  • Resolved UI issue in SSK where two buttons were incorrectly selected simultaneously when adding minors for existing guests.
  • Resolved issue where online waiver default language appeared empty despite multiple languages being available.
  • Adds the 'Send Waiver Request' feature to the booking confirmation screen, making it more accessible for venue staff to efficiently send booking-specific waiver.
• Wristbands
  • Resolved issue where changes to Product Specific Wristband schedules were not saving in Venue Manager, now updates correctly upon saving.
  • Fixed issue where Product specific Wristbands could be created without adding a Product.
  • Fixed issue where wristbands couldn’t be created in VM due to greyed out ‘Apply’ button on REL.

Market

• Discounts
  • Fixed issue on POS2 where custom percentage discounts were not applying correctly, now correctly applies custom percentage discounts on bookings.
  • Resolved issue where emails distributing ‘Issue Discount On Purchase’ discount codes included an outdated website link leading to a 404 error.
• Segments
  • Resolved issue where Campaign Monitor was not correctly importing VM Segments with Marketing Opt-in criteria.
  • Updated segments UI to enforce selection of a valid value for ‘Flags and bans’, ensuring proper validation on save.

Manage

• API
  • Added tags to the response for Get product details API.
• Bookings
  • Fixed an issue where a session pass with no session time would book capacity for the whole day.
  • Resolved an issue where changing a booking date caused tickets with consecutive sessions to revert to single session durations.
• Capacity
  • Fixed an issue where daily capacity view would show overlapping bookings for small session times.
  • Resolved an issue where the single product resource was being overbooked.
• Stock
  • Imported stock items now appear on dockets and display on KDS.

Sell

• Google Analytics
  • Google Analytics no longer sends remove item events when stock items are added to party packages.
• Memberships
  • Enhanced memberships so that when redeeming, the membership shows the booking holder name when there are no assigned waivers.
• Mobile F&B Ordering
  
  • Resolved a visual bug that made it appear as though Mobile F&B checkout settings were not being saved.
  • Released several enhancements to improve the reliability and timeliness of production dockets, when ordered via Mobile F&B ordering.
    
• Online Accounts
  • Fixed a display issue which made it confusing for guests to understand how much a booking was still owing, after they modified the booking using online accounts.
• POS
  • Resolved an issue that prevented some bookings from being refunded.
  • Fixed an edge-case that caused delays in members to be charged.
  • Overcame a challenge that caused some multi-pass bookings to be unable to be redeemed.
  • Fixed an issue that prevented tax from being charged in some bookings, requiring a second payment to be processed.
  • When using the setting ‘Create separate items for packages’ printed receipts from POS will combine the quantities into a single row.
• Progressive Checkouts
  • Resolved a display issue that caused confusing deposit amounts.
  • Packages are now correctly showing the quantity selector for guests.
  • Resolved an edge-case which prevented a small number of guests from purchasing a package product.
  • Enhanced the progressive checkout, so guests can quickly find available sessions when viewing a product that wasn't available on the same day.
  • Prevented Addon products from appearing in the upsell area of checkout when not configured to do so.
• Self-service Kiosk
  • Prevented an issue that caused the kiosk to become frozen when the home page button was selected, where the kiosk was configured to a non-english language.

Serve

• Segmentation
  • Resolved issue where users with 'Can access segment settings' permission were unable to access Guests/Segmentation.
• Waiver
  • Fixed issue on Sign Your Waiver' button now correctly links waivers to bookings during checkout.
  • Fixed issue where Waiver Reminder and Booking Reminder settings under Party Packages wouldn't save without specifying a number of days.
  • Resolved timeouts occurring during waiver searches in Venue Manager.
  • Improved text for enabling the waiver after checkout feature in the progressive checkout setup to make it more intuitive and user-friendly.
  • Fixed issue in new waiver app where underage guests could sign waivers as adults despite age restrictions, now implements proper validation.

Market

• Discounts
  • Resolved issue where percent discounts could be erroneously applied to recurring membership bookings via POS, preventing potential overcharging or overpaying.
  • Resolved issue with discount code usage report incorrectly displaying usage count, now accurately reflects correct usage count for discount codes.

Manage

• Bookings
  • Solved a problem where bookings with special characters in the booking name could not be exported to PDF.
• Daily capacity
  • Blocking capacities over multiple dates no longer needs a page refresh.
• Guests
  • Addressed an issue where guest flags were not displaying correctly on bookings when searching for a guest by phone number.
• HQ
  • Fixed an error that prevented saving package ticket types in HQ, which required all variations to have a session ticket type or none at all.
• Packages
  • Fixed an issue where users were unable to save a pcakge after adjusting sales period or deleting a variation.
• Parties
  • Fixed a problem where the party name capture checkbox in Party Packages was being unintentionally enabled.
• Reporting
  • Fixed an issue that resulted in net revenue figures between Revenue recognition and Sales tax reports for some venues using tax fees.
  • Fixed an issue that resulted in incorrect payout data for some venues.
  • Transaction by channel report now includes recurring payments.
• Schedules
  • Resolved an issue where users were unable to save schedule edits due to the system not recognizing resources.
  • Fixed a bug where adding existing schedules did not properly include resources in new schedule.
• Settings
  • Admin staff can now access the Print Station in Venue Manager settings without any issues.
• Standard passes
  • Fixed an issue that caused item quantity to reset each day for standard passes, causing the product to be available again the next day.
• Stock
  • Resolved an issue where venues were unable to create stock variations that included a user-defined cost.

Sell

• Memberships
  • Fixed a graphical issue which caused memberships to appear to have a status of Pending Activation when the memberships were active.
  • Resolved an edge-case bug that caused a guest to be charged at an incorrect frequency for their recurring memberships.
• Progressive Checkouts
  • Resolved a sporadic graphical issue which caused the checkout to show "today" as the selected booking date, despite the user previously selecting a different booking date.
  • Enhanced the user experience of adding a removing tickets from a cart for users on small mobile devices
  • Fixed a problem that prevented users from removing party add-ons from their cart.
  • Resolved a problem that caused an unexpected number of add-ons to be added into the cart, when the addon product was configured as a forced add-on
  • Fixed a bug that prevented Venue Manager from saving when configuring checkout upsells
  • Enhanced the checkout so that country codes are now correctly added to guest records after they create an account via Online Accounts
  • Fixed an issue that caused package variations to show incorrect session times available for booking
  • The checkout now has a better experience for guests navigating using the Back button on the web-browser when using a checkout that starts on a defined date
  • Progressive checkouts no longer incorrectly use the POS ticket override images, instead using the main product image
  • Fixed a graphical issue where open add-on products were showing on the upsell page in the checkout despite being expired 
  • Venues can now re-arrange the order of addons/upsells in the progressive checkout, to drive higher order values from checkout users 
• Mobile F&B Ordering
  • Enhanced the print routing for Mobile F&B Ordering to reduce the time it takes to print a docket 
  • Mobile F&B Ordering no longer requires operating hours to be configured, plus, the mobile checkouts will allow orders to be placed by guests outside of the operating hours, provided there is a stock period configured 
  • Mobile F&B Ordering no longer requires operating hours to be configured, plus, the mobile checkouts will allow orders to be placed by guests outside of the operating hours, provided there is a stock period configured 
  • When a guest adds a special instruction to their order via Mobile F&B Ordering, it now displays nicely in the POS.Mobile F&B Ordering no longer requires operating hours to be configured, plus, the mobile checkouts will allow orders to be placed by guests outside of the operating hours, provided there is a stock period configured.Mobile F&B Ordering no longer requires operating hours to be configured, plus, the mobile checkouts will allow orders to be placed by guests outside of the operating hours, provided there is a stock period configured.
  • Guests can now view a history of their Mobile F&B Orders within their Online Account.
• POS
  • Resolved a bug that caused capacity to be incorrectly calculated for some venues, when atempting to add a session pass to the order
  • Tickets can now be scanned in POS without needing to click on the search field
  • Stock products can now be suspended from ordering via the POS. Whilst a product is suspended it will require a manager PIN to be entered before it can be added to the order.
  • Fixed an issue that allowed specific staff members to refund orders without being assigned the permission in their staff role
  • Resolved a graphical issue that displayed tips as being paid twice, causing the booking to appear as overpaid. This was purely a visual bug
  • Resolved an issue that caused tax amounts to incorrectly calculate for some membership products
  • Fixed a system challenge that prevented tax from being included in refunds, causing venues to submit multiple refunds to settle bookings
  • Fixed a challenge that caused capacity to be incorrectly calculated for some venues, after a package was added into a booking
  • Resolved a bug that sometimes caused a "Session time not allowed" error message to appear when adding a package to a booking
• Production Management - Fixed an issue that prevented test printing for Epson EPOS YM-U220 Printers 
• Online Accounts - Enhanced the booking management functionality to allow more booking scenarios to be managed by guests. 

Serve

• Waivers
  • Resolved issue where the 'Add waiver for participants' button in CX3 returned a Page not found/Broken link error after completing a booking
  • Fixed issue where waiver holders with specific surnames were not appearing in search results when using the surname in POS
• Party Packages - Resolved issue when updating Custom Ticket ID for party package products 

Market

• Membership Expiry Notification - Updated the default membership expiry notification template to provide for a better guest experence
• GX Score - Resolved a bug that prevented guests from accessing the Guest Responses area without an irrelevant role permission. 

Manage

• Analytics
  • Weekly performance dashboard- Insights on the sales, revenue and attendance from past week and guest bookings for the next week, helping venues predict busy periods, plan efficiently for events, and optimize staffing
• Staff permissions
  • Fixed an issue where custom staff roles could not access the Fees section under Taxes and Fees
  • Resolved issue where staff members with a custom role and correct permissions were unable to create/edit products
  • Resolved issue where staff members with the 'Manager' system role were unable to access the 'ROLLER Payments Performance' report
  • Fixed issue where staff members with a custom role were unable to edit email templates despite having the "Can edit email templates" permission enabled
• Passes
  • Fixed an issue where ticket variation images could not be saved when added to session ticket types
  • Fixed an issue where Standard Passes did not have the Groupon box to check, preventing them from being sold on Groupon
  • Resolved an issue where resources were unexpectedly removed from Standard Pass variations when the "Unlimited" option was checked
  • Resolved issue with creating $0.00 variants of standard passes in Venue Manager, now allowing successful saving without the "Variation cost is required" message
• Stock
  • Fixed an issue where stock products with a quantity of 0 were incorrectly displayed as 'unlimited' in the stock product’s configuration page
  • Fixed issue preventing the archiving of unused stock items due to ROLLER incorrectly identifying links to Party Package products
  • Resolved issue where stock variation images were not saving after upload, ensuring that images are properly saved and displayed on the POS
  • Resolved issue preventing the archiving of a stock product despite not being linked to a package
• Waivers
  • Added the ability for venue staff to quickly copy unique waiver links for specific bookings directly from Venue Manager
  • Resolved issue causing non-responsiveness in the Waiver Holders page after multiple searches
• HQ
  • Fixed issue where the duplicate button for stock products was not functioning within HQ-controlled venues, ensuring successful creation of duplicate variations.
  • Resolved issue where ticket types created on HQ were not displaying as available, requiring multiple unchecks and checks of the 'Sell' box
  • Enable booking reminder email feature at HQ level by activating the checkbox in HQ venue product settings
• Activity Centre - Fixed issue where messages in the Activity Center were not clearing properly after clicking Done 
• Activity Stream - Fixed issue with the Log Call function in Venue Manager, which previously failed to record activities in the activity stream
• Add-ons -  Resolved issue preventing the archiving add-on product due to an incorrect association with party package
• Booking Management - Changed the default date selection to the booking date rather than the current date, reducing operational errors and improving user experience 
• Booking Reminder - Resolved issue where booking reminder receipt PDF did not include all payments for bookings with multiple payments 
• Bookings - Resolved issue with bookings occasionally being created without assigned resources, preventing potential overbooking scenarios  
• Cash calculator - Fixed an issue where the Cash Calculator displayed incorrect currency symbols, showing dollars instead of pounds 
• Daily capacity - Resolved issue with the Daily Capacity red line, ensuring it now shows the correct current time  
• Gift cards - Fixed issue where enabling the written message option for digital gift cards did not save properly 
• Emails
  • Added the ability to include a custom panel in Booking Reminder emails for enhanced personalization
  • Added the ability to add brand color in Waiver Reminder email
  • Resolved issue in Venue Manager where the Payment Links email template incorrectly displayed [Booking.Name] as the Booking Contact instead of the Booking Name
• Invoices - Enable booking reminder email feature at HQ level by activating the checkbox in HQ venue product settings 
• Modifiers - Resolved issue with the search function on the modifier page, which previously failed to filter items as expected 
• Party Packages - Fixed an issue in Venue Manager where users were unable to select different stock variations for party packages, defaulting to the first stock item in the list 
• POS - Resolved issue where custom ticket IDs were erroneously rejected with 'Duplicate custom ticket IDs' error 
• Refunds - Resolved issue preventing refunds and cancellations via Venue Manager 
• Resources - Fixed an issue where resources were removed from booking items if the product was no longer in an active schedule 
• Schedules - Fixed issue where Staff Role lacking 'can edit schedules' permission could still adjust operating hours 
• API
  • bookingItemId added to response for getTickets API. 
  • Adressed an issue with itemCost for Party package in Bookings API.
• Reporting
  • Fixed an issue where trial balance report would stop working for venues using cash accounting.
  • Fixed an issue where Product Revenue by Reproting Category was not showing recurrung memebrship revenue

Sell

• Porgressive Checkouts
  • Enhanced online accounts to make it more clear which payment methods were used for upcoming tickets
  • Resolved a display issue that made it confusing for users when purchasing gift cards
  • Enhanced the checkout to optimize how much description was showing per each product
  • Resolved a bug that caused resources to be incorrectly assigned for online checkout bookings
  • Fixed an issue which caused the number of guests in a party to decline when items were removed from the cart
  • Resolved an issue that caused discounts to include the postage amount of gift-cards in the discounted amount
  • Enhanced the checkout to show guests a sold-out disclaimer when they fully book a product and attempt to add more of the product to the cart
  • Fixed a display issue that caused the terms and conditions buttons to overlap
  • Fixed a visual glitched that temporarily caused the checkout button to be difficult to click on mobile
  • Fixed an issue that prevented guests from being able to reschedule their booking if the online accounts advanced rules were configured in a specific way
  • Enhanced the checkout so that sub-categories now show in the checkout, when the checkout section is set to display products from a category
  • Added the Taiwan country code into the progressive checkout
  • Added additional controls in online accounts when guests attempt to change their details
  • Enhanced the recent checkout upselling feature to better present addons to guests, to maximize cart attachment
  • Enhanced the cart summary in progressive checkouts so that it's clearer for guests to read the items in the cart (or previously purchased, for online accounts)
  • Enhanced the progressive checkout so that venues can now link guests to a specific section of a checkout - useful if checkouts are long. This means websites can now link guests to the specific section and eliminate scrolling from guests. (this has been shown to increase checkout conversion rates)
• Venue Manager - Fixed a display issue which showed bookings as overpaid if a tip was captured in POS
• Fiskaly - Resolved a bug that prevented fiscal data from appearing on receipts when the Fiskaly integration had been completed 
• Mobile F&B Ordering - Fixed a display issue that asked guests for a tip multiple times unnecessarily 
• Memberships - Resolved a display issue that made it difficult for guests to cancel their membership online 
• Meta Pixel - Updated the Meta Pixel so that value is linked when items are added to the cart 
• POS
  • Refunds now correctly include tax when refunding individual tickets
  • Fixed a problem that prevented the till from opening in certain circumstances

Manage

• Venue Manager
  • Resolved issue preventing export of bookings with '/' in the name, enabling PDF export
  • Resolved issue where contact details within a group in an inquiry form did not appear in the header of the Activity Center flyout
  • Fixed issue preventing password reset for accounts 
  • Fixed issue where Tax variations could not be deleted from Venue Settings
  • Resolved issue where ticket availability within session passes displayed incorrectly in Venue Manager and Online Checkout
  • Fixed issue preventing archiving of standard passes falsely marked as in use by a package after removal 
  • Resolved issue where item holder names completed via form at checkout were not showing on the booking when purchasing memberships and a session pass together
• Party Packages
  • Resolved an issue where two default tax rates were being set simultaneously in Venue Manager, causing Party Packages to incorrectly default to 0% tax.
  • Resolved issue with Party Summary Runsheet not filtering resources correctly
  • Resolved issue where resources fell off Party Package Bookings after Booking Amendments, ensuring Booking Amendments no longer cause resource drops
• HQ - Resolved issue where HQ staff with custom roles were unable to access Settings > Account despite the option being enabled 
• Email Template Studio - Fixed issue where waiver section in confirmation emails was not displaying with red background as per template 
• Availability - Fixed an issue where the '2 Hour Field Trip' product, controlled at HQ level, was showing no availability for certain locations despite being set for all venues 
• Capacity
  • Fixed issue where cancelled bookings were still reserving resources in Daily Capacity 
  • Resolved issue where cancelled/incomplete bookings were erroneously blocking capacity in Daily Capacity view 

Reporting

• Analytics
  • Weekly performance dashboard- Insights on the sales, revenue and attendance from past week and guest bookings for the next week, helping venues predict busy periods, plan efficiently for events, and optimize staffing
     
• API
  • bookingItemId added to response for getTickets API 
• Reporting
  • Fixed an issue with missing data in attendance report
  • Addressed an issue with Blank ItemHolderID in members export
  • Fixed an issue with guest count showing as 0 in bookings with Packages
  • Daily summary now includes Till float in Actual cash total
  • Booking ZIP Code export no longer shows Australia when country is blank

Sell

• Dockets - Fixed an issue that prevented table numbers from appearing on printed dockets
• Fiskaly Integration - Fiscal data is now appearing on receipts when using Production Management print stations.
• Memberships - Resolved a problem that caused memberships to not be redeemable through POS, despite being redeemable through other sales channels
• Mobile Food & Beverage Ordering
  • POS can now be used to suspend stock items from online sales. This is helpful to prevent stock from being ordered online via mobile food and beverage checkouts when the stock is unavailable for purchase.
  • Several enhancements have been made to stock modifiers to better support mobile food and beverage checkouts.
• POS - Fixed a currency localization issue for Swiss Franc. Decimal points are now displayed correctly when the payment amount is manually entered on POS.
• Progressive Checkout
  • The progressive checkout is no longer case-sensitive when redeeming gift cards
  • Progressive checkouts have been updated to clearly show the booking deposit amount and any remaining total amounts owing
  • You can now create progressive checkout links that open the visitor to a specific section of a checkout, this update provides for a clearer purchase flow.
  • Fixed an issue where the checkout was incorrectly prompting guests to create an online account after they had made an online purchase
  • When upgrading or renewing a membership from Online Accounts - using the automated win-back flows - the interface now provides clear instructions for the change in membership cost.
  • Resolved a challenge where add-on product availability was incorrectly calculating
  • Fixed a display issue which caused a button in the Online Accounts area to not be correctly translated
  • Overcame a challenge that allowed multiple discounts to be entered into the progressive checkouts despite the configuration for multiple discounts being switched off.
  • Resolved multiple availability challenges on the progressive checkout, which prevented some tickets from showing as available when they were available
  • Resolved a problem that enabled some guests to purchase over the max purchase limit
  • Fixed a display issue that caused item quantity to not update when the basket was edited
  • When guests try to add sold-out resources to the checkout basket, a more descriptive error will appear
  • Fixed an issue where the total qty of tickets was not reflecting all ticket types
  • Resolved an issue where guests were incorrectly forced to add all party package variations before continuing to purchase
  • Fixed a display issue which prevented some forced add-ons to not appear in the checkout cart
  • Corrected a display issue which caused the online calendar to default on an incorrect date depending on guest location
  • Fixed a graphical bug that prevented the marketing checkbox inside guest online accounts profile from displaying
  • Fixed an issue which caused delays in booking creation when the booking was purchased via PayPal
  • Enhanced the checkout so that when a forced add-on is added to the cart via adding another ticket to the cart, when the original ticket is removed from the cart, then the related forced add-ons are also removed
  • Updated the text on some buttons in the checkout to more accurately reflect their purpose
  • Updated the payment method name for SEPA in the confirmation page of the checkout, to create a better guest experience
  • Fixed a display issue which made bookings appear as fully-paid in Online Accounts, when only the deposit was paid
  • Enhanced the venue manager to clearly outline which fields are required when creating a progressive checkout
  • Resolved a display issue that created difficulty for guests entering the custom amount when purchasing an addon product
  • Fixed an issue which prevented some memberships from being applied to the online checkout
• Receipts - Resolved an issue where stock modifier costs were not appearing on receipts for POS2
• Tax - Overcame a potential challenge when tax was being charged for a package when no package inclusion had tax configured

Serve

• POS - Fixed a problem preventing users from using the select all items button when checking guests into a booking
• Party Packages - Introducing a new waiver reminder email for parties to encourage guests to share and collect waivers ahead of time
• Self-Serve Kiosk - Additional waiver holders are no longer prompted for their address when a ticket is being purchased
• Tipping - Solved an issue preventing card terminal tips from being reassigned
• Waivers - Enhancement to increase visibility of waiver panel within confirmation emails to encourage signing
• Wristbands - Resolved an issue preventing some wristbands from being edited or deleted

Market

• Confirmation Email - Resolved a display issue which caused forms to appear multiple times unnecessarily depending on the basket contents
• Discounts
  • Fixed an issue where discounts would be removed from the checkout after the booking was adjusted
  • Discounts have been updates such that they are no longer case sensitive in the Venue Manager
  • Resolved multiple challenges where discount codes were not fully applying where usage limits were configured against the discount
  • Identified and resolved multiple issues which prevented discounts from being applied to online checkout bookings
  • The "per code" discount rule is now applied once per booking when an applicable product is included in the booking. If more than one applicable product is included, it is applied only once. This applies to discounts with specific configurations: 1) Fixed Amount, 2) Apply to selected products, 3) Per code usage limit.
• GX Score
  • Solved an issue where the View Booking button for the GX Score dashboard widget was not directing users to the correct survey response
  • Solved a challenge preventing some staff from accessing GX settings

Manage

• Activity Center - Fixed visibility of conditional question answers in forms within the Activity Center
• Bookings
  • Resolved issue where bookings showed as partially paid despite being paid in full.
  • Resolved issue with capacity updates in the Availabilities section when adding tickets to bookings.
• Discounts - Fixed problem where discount code usage limit couldn't be removed.
• Gift Card - Resolved issue where modifications to gift card product settings weren't saving after changes.
• HQ Discounts - Resolved visibility issue for expired discount codes at HQ level, now accessible for updates.
• HQ Products - Fixed an issue preventing saving updates on HQ managed session pass products.
• HQ Schedule - Fixed an issue where updating resources for HQ managed schedules in a venue did not accurately reflect changes.
• HQ Staff Roles - Fixed an issue preventing saving changes to HQ custom staff roles.
• Memberships - Fixed a problem that prevented changes to membership from being saved when "Anytime" was selected in the Online Checkout Sales Period.
• Packages - Resolved an issue where stock quantities were not updating after a package purchase containing stock items, ensuring accurate stock tracking and preventing overbooking.
• Party Summary - Resolved a problem where recurring membership bookings displayed incorrect start times in the Party Summary PDF.
• Run Sheet - Fixed an issue where run-sheets would display incorrect resource times
• Schedules - Fixed a problem which prevented products from being purchased when a schedule was not fully configured
• Stock
  • Fixed an issue preventing certain staff from updating stock levels
  • Resolved an issue where stock SKUs were being deleted when a new variation was added
• Waivers - Updated the date format displayed on signed waivers for customers in the Middle East

Reporting

• Daily summary - Updated the language for cash over/short to variance to make it consistent
• Reporting
  • Added expiry date for Membership list , report and export
  • Added SKU/barcode ID to Stock export
  • Added gratuity to Detailed transaction report
  • Fixed an issue where Booking by Staff Member export wasn't working for the correct date
  • Added ItemHolder ID to Members Export
  • Fixed an isssue where some membership bookings were not displayed in Booking by staff member report

Sell

• Booking Payments - Corrected a display issue that displayed a Dunning in progress message for payments even after a valid payment was accepted and no further dunning was taking place.
• Google Analytics - Updated the GTM triggers when a forced addon is added to cart, so that only one add_to_cart event is triggered
• Legacy Checkouts - Progressive Checkouts have been enhanced so that any product type can be sold as an upsell within the "add-ons" section of the checkout. This means that session and standard based products can be sold to guests during the checkout flow without needing a second product page.
• Memberships
  • Updated the yearly discount usage rule for memberships so that usage is reset each 12 months after purchase, instead of resetting each calendar year
  • Resolved an issue that caused the next payment date to display incorrectly for some reactivated memberships
• Payment Links - Enhanced support for Yiftee gift cards when used by guests to settle a payment link
• POS
  • Fixed an issue preventing stock quantity from being updated in real-time
  • Corrected a display issue that caused an overpayment to appear when a booking was made with a discount code
  • Fixed an issue that prevented stock modifiers from being removed in POS
• Progressive Checkouts
  • Added a website return link for users browsing progressive checkouts on a mobile device
  • Resolved a problem that incorrectly reduced the amount of text that could be placed in the pre-selection message when configuring a checkout
  • Fixed a display issue that caused tabs to not appear correctly in the embedded checkout experience
  • Removed the suburb field when buying gift cards in the UK and US
  • The D.O.B form field no longer overlaps in the online checkout when viewing from a mobile device
  • Fixed an issue that prevented discount codes from being applied to online purchases if the guest didn't provide an email address in the prior step.
  • Resolved a problem that made discount codes not apply in checkout if they were copied from a pre-selection message
  • Added additional protections to prevent guests from purchasing tickets beyond the venues capacity
  • Compulsory tickets are no longer allowed to be removed in progressive checkouts
  • Gift Cards are no longer case sensitive when being redeemed by guests in progressive checkouts
  • Updated the payment box in progressive checkout to correctly show French language when the venue language was overridden via the checkout URL
  • Progressive Checkouts have been enhanced so that any product type can be sold as an upsell within the "add-ons" section of the checkout. This means that session and standard based products can be sold to guests during the checkout flow without needing a second product page.
  • Fixed an issue which allowed checkouts to be saved with a section that included 0 products
  • Enhanced the progressive checkout to allow a section to be included in the URL or in the embedded checkout action button and when the guest clicks the button they are taken to the specific section of the checkout, allowing a streamlined checkout experience and reducing the need to have many checkouts that exist only to create a linear flow for guests.
  • Overcame an issue that prevented checkout categories from being renamed
  • Resolved a problem that caused the calendar to appear at full-screen when pressing "Today" on the main checkout date-selector
  • Fixed an issue that caused the delivery name to be missing when purchasing a physical gift-card
  • Tax - Fixed the tax fields in Venue Manager so that decimal values are no longer rounded

Serve

• Party packages - Enhancement to party package views in POS to allow filtering by tickets, inclusions and add-ons
• Receipts - Solved a challenge where some items showed incorrect $0 price on some receipts
• Waivers
  • Update to language selector when switching between different waivers
  • Resolved an issue where some imported waivers incorrectly displayed as expired in Waiver Kiosk

Manage

• Activity Stream - Update to prevent booking accidental changes to bookings
• Bookings
  • Resolved a challenge preventing adding guests to some packages
  • Fixed an issue with custom roles not being able to edit ticket quantities in bookings
• Confirmation email - Update to hide amount owing in confirmation emails for complimentary bookings
• Deposits - Solved an issue where deposit payment links showed incorrect value for discounted package bookings
• Forms
  • Updated the help center link for forms to new link
  • Fix to stop unwanted form responses from sending to Activity Center
• Guests - Solved an error preventing deleting guests with lots of signed waivers
• Help Center -  Resolved an issue with redirections on old help center links
• HQ permissions - Solved an issue preventing changes to some HQ staff permissions
• HQ products - Fixed a challenge with variations not populating for some HQ party packages
• HQ schedules -  Enhancement to better identify HQ-managed schedules
• Invoices
  • Fixed cost display for party packages in invoices
  • Resolved an issue with subject lines for invoices not reflecting customizations
• Memberships
  • Solved an error preventing changes to online sales availability for memberships 
  • Fixed a challenge affecting discounts when duplicating membership products
• Party Packages - Resolved an issue with unexpected inclusions for party packages with edits
• Party summary - Fix to display correct product price in party summary for products with price overrides
• Past bookings - Resolved an issue where staff permissions were overriding venue level setting
• Payment link report
  • Fix to correctly display the link status for invoices
  • Enhancement to column names and descriptions for better clarity
• Products - Update to always display Save button when editing products
• Reports - Enhancement to visual display of booking status across reports
• Resources - Resolved an issue where resource capacity changes took long time to reflect in online checkouts
• Schedules - Fixed an issue resolving date conflicts within schedules
• Waiver links - Update to the way unique waiver links are generated when sharing waivers

Market

• Guest Segmentation - Addressed an issue where selecting the pending activation filter was also selecting the pending cancellation filter 
• Discounts - Fixed a problem in Venue Manager that was preventing multiple discounts from being redeemed in a single booking
• Emails - Adjusted the way that guest confirmation emails describe the pass validity period to reduce guest confusion on which days passes were valid

Reporting

• Fixed an issue where deferred revenue was not being calculated correctly 
• Some missing payment method filters added to ROLLER Payments transactions report
• Recurrent payment log now includes transaction ID
• Fixed as issue where approving manager was not displayed in Discount by staff export

Sell

• Discounts    Resolved an issue where memberships were being applied multiple times to bookings in POS
• Email templates - Resolved a bug in the Membership renewal email where the renew button was not working 
• Legacy Checkouts - Fixed an issue where the next available date button was not working
• Memberships - Enhanced the membership reactivation flow in Venue Manager, preventing members from receiving free membership periods upon reactivation if their payment method is invalid.
• POS - Discount banners now show on packages
• Progressive Checkouts    
  • Overhauled the product settings page, enabling products to be re-ordered precisely in the checkout
  • Progressive checkouts now show fee subtotals as "Service fees"
  • Fixed an issue where incorrect booking dates appeared when multiple tickets 
  • Updated the checkout to show revised costs for consecutive sessions once the quantity is updated
  • Resolved an issue that caused the PayPal payment method to appear multiple times on the checkout screen

Serve

• Party Packages
  • Fixed an issue where removing a Party Package sometimes didn't remove associated inclusions
  • Update to enable party package products to be edited after bookings have been made
  • Fixed challenge allowing reporting categories to be edited in HQ-managed venues
  • Corrected misleading description for "Receipt shows inclusions" setting 
  • Solved an issue loading party package products in Spanish venues 
  • Resolved an issue where the date for inclusions didn't update when the booking date was modified 

Manage

• Calendar - Corrected instructions for re-opening a closed day via the Booking Calendar
• Daily Capacity - Resolved issue with current time not displaying correctly in Daily Capacity 
• Forms
  • Fixed a challenge preventing some form attachments from opening the uploaded file
  • Solved an issue with some forms where multiple checkboxes were selected at once
• Guests - Fixed a problem stopping users from sorting the Guests grid in Venue Manager
• HQ Discounts - Resolved an issue preventing expired HQ discount codes from being reactivated 
• HQ Staff - Fixed a challenge where HQ staff couldn't log in to newly added venues 
• HQ Stock - Solved a problem where archived stock items were still available for bulk editing in HQ
• Party Summary - Fixed a calculation error for group tickets 
• Payment Links
  • Added ability to see live payment status after sending a payment link
  • Resolved an issue preventing Google Pay payments for some payment links
• Product Settings - Venue Manager now shows an error message when attempting to save a membership with missing settings applied 
• Run Sheets
  • Enhancement by adding total guest quantity to Run Sheet when grouping
  • Run Sheets are now sorted by session time correctly 
  • Resolved an intermittent issue when exporting run sheets
    
  • Fixed a challenge preventing filtering by product categories in Run Sheets 
• Schedules - Resolved challenge allowing unlimited sales for sessions past midnight 
• Staff Permissions - Solved an issue preventing some custom roles from editing products 
• Stock - Stock item quantities can now be updated as expected 
• Tax Override - Fixed a problem where tax can't be re-added if removed from a booking 
• Waivers 
  • Added the ability to see linked signed waivers within bookings in Venue Manager
  • Fixed an issue preventing users from paginating through waiver holders when using certain filters.

Market

• HQ - Unblocked a bug where discount codes were unable to be created in HQ
• Memberships
  • Fixed an issue where additional membership discounts were being applied to a booking after the booking was fully paid
  • Resolved a challenge that caused multiple discounts configured in memberships to clash and calculate incorrectly
    
• Segments - Postcode and Accept-Marketing filters for minors are matched by inferring them from parent/guardian records.

Reporting

• Trial Balance Report - Updated to recognize wallet revenue upon usage instead of at the time of purchase. 
• API - Fixed issues with BookingItem Data API timeouts for large datasets.
• Revenue Recognition - Fixed an issue where the quantity of redeemed tickets was incorrect for sessions that began before the time of sale.
• Roller Payment Dashboard - Addressed an issue where the data selector kept reverting to the default date.
• Reporting Categories
  • Addressed an issue where some products were being shown as uncategorized even after they were assigned reporting categories.
  • Enhanced reporting category synchronization from HQ venues to eliminate inconsistencies.