Queues at ticket redemption can leave a lasting negative impression on your guests, reducing the chance of a future visit.

Relying on manual color-coded systems to manage your wristbands can extend wait times for guests.

With our new wristband management feature:

• Easily configure your wristband colors and sync them to your schedules
• POS operators will be directed to collect the correct color wristband based on the session time or product your guest has booked
• POS also has a handy run-sheet to help call wristband end-times

Wristband management is available TODAY for Pro, Premium, or Enterprise plans.

Learn more

Say goodbye to the days of manually adjusting schedules for every product. With our new Operating Hours feature, you can now automatically align product schedules with your venue's operating hours, saving you time and improving your operational efficiency.

Here's what you can do with our automatic scheduling feature:

• Define your operating hours: From standard hours to extended holiday hours, public holidays, and temporary closures, manage all your operating hours in one place.
• Align product schedules: The software adjusts product schedules to align with the set operating hours, eliminating the need for manual schedule changes for each product.
• Maintain up-to-date schedules: A rolling update system ensures schedules tied to your operating hours are always current, without requiring manual updates.
• Accommodate custom schedules: Even with the automatic scheduling feature, you still have the flexibility to create and manage custom schedules that operate outside regular hours.

Operating hours will save you time and improve efficiency in your venue management tasks, freeing you up to focus on enhancing the guest experience.

This automatic scheduling feature is now available for all new customers. And for our existing customers, we'll be introducing it to you shortly!

Learn more

We're excited to announce an important change in our Smart Dunning feature, aimed at making your experience more seamless and profitable. Starting now, Smart Dunning, ROLLER's advanced machine learning tool for maximizing recurring payment collection and preventing involuntary membership churn, will be enabled by default for all venues using ROLLER Payments. This change will enhance your revenue collection process and maximize membership revenue by reducing involuntary membership churn.

Learn more about Smart Dunning  

Sell

• Legacy Checkouts - Solved an edge case where some tickets were to be purchased above the set product limit.
• POS - Package variations are now correctly showing as they do in Venue Manager and Legacy Online Checkouts.
  • Resolved an issue that prevented some users from logging into POS for short periods after logging out.
  • Credit card refunds against bookings with tips are no longer marked as unpaid.
  • POS now correctly enforces the "Edit past bookings" role permission.
  • Enhanced the POS to bring back the negative quantity of "sold out" session passes in POS after collaborating with venues.
  • POS no longer sends email receipts if configured as so.
  • Flags and bans text on guest records are now highlightable,  so they can be copied onto the clipboard.
• Progressive Checkouts
  • Fixed an issue where consecutive sessions were not appearing.
  • Resolved a problem that prevented some guests from redeeming gift cards.
  • Enhanced the calculation of party package inclusions for guests at checkout.
  • Fixed a visual issue on date-led progressive checkouts which confused guests when there were no products sold on those days.
  • Guests are now properly limited to the minimum ticket purchase configurations set for the product.
  • Compulsory tickets are now enforced.
  • Conditional form fields are now correctly displayed for guests.
  • It resolved a problem that was causing time slot unavailability when a specific guest purchasing pattern occurred with ticket types.
  • Fixed an issue that made it difficult for guests to navigate to the next available date when the calendar function was used, or if the checkout had products on the second page.
  • Updated the terms and conditions checkbox to now be over two lines (still only one checkbox for guests) so that it's translatable for German venues.

Serve

• POS -Solved an issue causing POS UI to collapse tickets during bulk redemptions.
  • Corrected the issue of SSK devices displaying in the POS.
  • Corrected the issue with incorrect icon display in POS search tabs.
• Receipts - Updated receipts to show tipping options on reprinted receipts.
• Recurring pass - Resolved a challenge with recurring passes showing under incorrect date
• Refunds - Fixed an issue where a cancelled booking shows an amount owing
• SSK- Updated styling when switching an SSK from Session Passes to Standard Passes.
  • Resolved an issue with "Session running" displayed after the session is complete.
  • Enhanced scrollbar position on SSK settings page.
• Waiver - Fixed challenge which occurred after adding multiple languages.

Manage

• Bookings- Fixed error when creating a booking and selecting too many products.
  • Resolved a challenge where resource allocation is lost after adding tickets to an overbooked resource.
• Booking details export - Fixed an issue with some values being truncated/cut off when exporting booking details.
• Gift cards- Corrected an issue where an expiry is shown for gift cards with no expiry.
  • Solved an issue where gift card payment show as fully paid in POS but has an amount owing in VM.
• Guest metrics - Enhancement to show all guest metrics in the header of the guest page.
• HQ bulk edit - Resolved an issue where bulk edits of add-ons weren't updating in managed venues.
• Inbox - Fixed issue where Inbox is incorrectly showing for Booking agent staff.
• Invoices - Correct an issue with inconsistent payment amounts.
• Memberships -Resolved an issue preventing changes to some membership variations.
• Package discounts - Fixed a problem with discounts applied to packages.
• Party packages- Resolved an issue preventing more than one inclusion set to increment "Per package".
  • Enhancement to the UI after adding items to a new booking in the VM.
  • Fixed a challenge with the party package cost allocation.
  • Update to prevent invalid party package durations.
  • Resolved a challenge preventing add-ons from being added to some party package bookings.
• Password reset - Fixed problem preventing password resets from sending for imported staff accounts.
• Product description - Resolved an issue with the product description displaying incorrect formatting in emails.
• ROLLER Payments Payout Export - Fix to prevent current day's Funds Received from displaying as Other Gateway Funds Received.
• Ticket photo - Improvement to trigger ticket update webhook when editing ticket photo.
• Till reconciliation - Enhancement to prevent challenges with currency symbols included in the amount.
• URL - Update broken link to Progressive Checkout help centre article.
• Waiver permissions - Enhancement to prevent unauthorized staff from editing waiver content.
• Wallets - Corrected the issue where an expiry is shown for wallets with no expiry.
  • Fixed a challenge with wallet numbers not being assigned if purchased from VM.

Market

• Discounts - Fixed a visual issue that made the "Limit how many times the discount can be used" button appear unchecked, despite being checked.
• Guest emails - Fixed an issue that sometimes caused the button for guests to update payment details to not appear on the membership failed payment email.
• Email templates- Enhanced the Guest Invoice email preview to prevent edge case formatting errors.
  • The Guest Membership details email template now displays a "custom panel" field.
  • Template studio examples now visually align with the email templates.
  • Hyperlinks now appear as blue instead of grey.

We understand that last-minute changes to parties are inevitable, and managing them should be as seamless as possible. 

Until now, making changes to a party booking required staff to navigate away from the POS and towards Venue Manager, which was time-consuming and inconvenient. But with our newest update, these adjustments can now be made directly at the point of sale.

With our new enhancements for Party Package bookings at POS, you can:

1. Edit the quantity of guests: Whether it's adding an unexpected guest or adjusting for a no-show, manage the numbers directly in POS to ensure your capacity is up to date
2. Change party inclusions with ease: Tailor your party packages to suit your guest's needs without any hassle, such as changing pizza toppings to account for unexpected dietary requirements. The system will prompt you to adjust the food and drinks based on the updated guest count.
3. Real-time billing updates: As you make changes to the party package, the total owing gets updated in real-time, allowing the POS operator to charge accurately.

Our aim with this enhancement is to speed up your party operations, improve efficiency at check-in, and above all, ensure a smoother, more enjoyable experience for your guests.

This Party Package enhancement is available now for all customers.

Sell

• Addons - Fixed an issue for some venues where addons were not displaying properly in Venue Manager when making a booking.
• Legacy checkouts - Resolved an issue where Worldpay or Valuetec cards were sometimes not accepted.
• Legacy & Progressive checkouts - Corrected an error where some standard passes were not showing as available in the checkout, depending on sales cut-off time configuration.
• Progressive checkouts -  
  • Guests can now apply multiple membership discounts in one checkout.
  • Venues can now configure session passes not to show the duration and end times of sessions.
  • Enhanced the experience for guests purchasing consecutive sessions in one booking.
  • Additional optimizations to calendar availability within date-let checkouts.
  • Rectified an issue that caused tax to be miscalculated for some venues when multiple memberships were purchased in one transaction.
  • Resolved a problem where gift cards were not able to be redeemed for some guests.

Serve

• Emails 
  • PDF files can now be added as attachments to Product emails.
  • Fixed some issues impacting the booking confirmation email when the "Get directions" button was removed.
• POS - POS devices can now have names beginning with special characters (e.g. #, &, or +)
• Self-Serve Kiosk - Guests are no longer required to complete waivers when waivers are disabled from the kiosk.
• Waiver Kiosk
  • Amended a fault that made the waiver kiosk stop working if left open for a significantly long time.
  • Made an optimization to increase performance when a guest entered a phone number into the waiver kiosk.
  • The waiver kiosk now accepts emails with capital letters.
  • Fixed an issue that incorrectly notified some venues that they were not licensed to use the Waiver Kiosk.
• Waivers
  • Custom forms can correctly be removed from waivers.
  • Custom forms can correctly be added to waivers.
  • Resolved an issue that prevented some completed waivers from being emailed to guests, when the waiver email was manually triggered from Venue Manager.

Manage

• Confirmation Emails -  Enhanced the confirmation email functionality to be able to accommodate confirmation tickets with Master tickets for large-volume bookings.
• Copy update -  Replaced the word 'locations' with 'resources' in emails and knowledge base articles to avoid confusion.
• Daily Capacity View - Resolved an issue where changes to a schedule resulted in bookings not accurately displaying in the daily capacity view.
• Party packages
  • Enhanced the product set-up to allow venues to add a reporting category for a party package.
  • Fixed a challenge where bookings were booked during buffer periods which could result in overbookings for some venues.
• HQ Reporting - Settled an inconsistency where reports for daily venues revenue handled daylight savings times incorrectly.
• Venue Manager -  Corrected a display error where some form fields were not displaying saved information despite saving correctly in Venue Manager.

Market

• Gift cards - Fixed an issue that sent duplicate receipt emails to guests when they shared a gift card.
• GX Score
  • Overcame a challenge that prevented the preview button from working at times.
  • The download QR code button within the settings area of GX Score is now downloading again.
  • Resolved an issue that prevented some daily snapshot and response notification emails from being sent to staff.
• Email templates - File attachments were not able to be added to email templates, this has been resolved

To grow your advocacy, it is important to have satisfied guests. However, when waivers are a requirement to enter it can be difficult to make a great first impression. Waivers are tedious and impact the guest's experience - especially when guests don't know how to read the language of the waiver. 

The misalignment between waiver language and guest language can also result in confusion and even lost ticket sales. Until now!

With our new alternative language Waiver update, you can:

• Add alternative language versions of your waiver via Venue Manager
• Guests will be auto-presented with your waiver in their native language
• Guests can always choose their preferred language for your waiver
• Regardless of online waiver forms, Waiver Kiosk, or Self-Serve Kiosk

Alternative language Waivers are available TODAY, for anyone subscribing to our waivers addon.

Learn more

The following updates, enhancements and fixes have been deployed:

Sell

• Membership Reactivation -  Enhancement to make it easier to reactivate individual or multiple memberships in Venue Manager on the Members page(Guests->Members)
• Progressive Checkout - Resoved an issue where guests were able to select a lower amount of tickets than what was configured as the minimum amount of tickets for a product
• Progressive Checkout - Enhancement to support recurring session passes on the progressive checkout
• Progressive Checkout - Solved an issue where GA tracking was not working as expected when the overlay checkout was embedded in an iframe
• Progressive Checkout - Enhanced the "from" functionality to not display $0.00 values, and added in the option for Venues to disable the "from" functionality in Venue Manager
• Progressive Checkout - Fixed a problem where fixed cost memberships with a future redemption date in date-led progressive checkout were not working as expected
• Progressive Checkout - Calender enhancements for party packages availability
• POS - Resolved an issue where a discount was not applied correctly to a modifier 

Serve

• Bookings - Enhanced bookings to better determine the ticket-holder name.
• Guest flagging - Resolved an issue where some users were not able to flag guests, even though they had correct role permissions assigned.
• GX Score Guest Insights Dashboard - Fixed the learn more button on the industry benchmarks panel not navigating to the correct place. 
• Online Waivers - Fixed an issue where an unexpected error message would appear under the Minor's Date of Birth field whenever any other field was incorrectly filled, despite the Date of Birth field being correctly filled.
• Waiver Translations - Enhanced Waiver Kiosk, Online Waivers, and Self-Serve Kiosk to be appropriately translated.
• Waiver Kiosk - Enhanced the waiver kiosk to enable capitalized email addresses.
  

Manage

• Alternate address - Fixed an issue preventing users from disabling alternative addresses for products
• API - Added "Payment Method Variant" to payments API endpoint to allow filtering by payment method
• Blocked capacity - Enhancement to show when and who added each blocked capacity entry for greater security and auditing
• Bookings - Improved warning message when moving a booking date to a day with no availability
• Booking search - Fixed a defect where dates were displayed incorrectly in the search flyout
• Consecutive sessions - Solved an issue with consecutive session prices for Venue Manager bookings
• Custom roles - Fixed a problem preventing staff with custom roles from editing progressive checkouts
• Discounts - Resolved an issue preventing some users from viewing discount usage
• Guest export - Added date of birth to the guest export
• HQ permissions - Introducing permission groups for HQ accounts to simplify & streamline venue permissions
• HQ products - Resolved an issue preventing product descriptions from having edit access restricted
• HQ products - Updated products menu to hide options not relevant to HQ accounts
• Invoices - Fixed an issue where tax was displayed incorrectly on invoices for discounted bookings
• Login - Solved an issue preventing certain users from logging in to Venue Manage
• Product categories - Updated filter to include Packages & Party Packages as separate options
• Resources - Fixed an issue when combining single ticket type resources with single booking resources
• ROLLER invoices - Resolved challenge preventing ROLLER subscription invoices from downloading
• Smart Dunning - Solved an intermittent challenge with Smart Dunning payments
• Stock search - Enhanced Stock product search to allow partial name search
• Terminal tipping - Fixed an issue with terminal tipping reporting
• Tickets - Solved a challenge where tickets downloaded from Venue Manager were in an incorrect format
• User permissions - Added new user permission which restricts access to edit waivers

Reporting

• Downloading reports - Fixed a problem stopping report download notifications from appearing
• Payout Export - Solved an issue where ROLLER Payment funds were incorrectly showing as Other Gateway Funds Received

Designed to save time and ensure consistency across your managed venue's POS and SSK devices, HQ-managed templates significantly simplify device management.

By leveraging the power of HQ-managed device templates, you can:

1. Save precious time by managing all device templates from your HQ account, eliminating the need to update each venue's templates individually.
2. Ensure consistency across all managed venues, ensuring centralised staff training programs are more effective and making it easier for staff to navigate and use POS and SSK devices.
3. Improve the guest experience by maintaining up-to-date product offerings and pricing across all devices.
4. Publish new products or promotions rapidly across all managed venues with minimal effort.

To begin, sign in to your HQ account and go to Apps > POS Templates or SSK Templates. From there, create your desired template, specify the venues it should be available for, and add your menus and products. 

Once you hit save, the HQ-managed template will be instantly accessible for all specified managed venues' devices. Whenever you update the HQ-managed template, all linked devices across all venues will be automatically synchronized and updated ✨.

HQ-managed device templates are now available for all customers subscribed to a HQ Pro plan.

Discover how to streamline your device management and enhance operational efficiencies with HQ-managed device templates today.

Watch the latest ROLLER webinar to see how our new enhancements will help you save time, increase revenue and deliver a seamless experience to your guests.

Here are just a few highlights from the Product Spotlight: 

• Our new party packages will reduce average checkout time by 30% by automatically calculating party inclusions like food and beverage without requiring guests to complete any forms.
• Leverage Guest Experience Score industry benchmarks to identify areas for improvement and where you excel against other venues in your industry.
• Send tailored marketing campaigns to increase guest engagement and spend with our Mailchimp integration, coming soon. 
• Protect membership revenue and acquire new members faster with our new booking agreement solution. 

Share your feedback

To submit your own feature requests and vote for product ideas via our ROLLER roadmap, click the Help icon at the bottom of the left-side menu from Venue Manager, then select What we're working on.