Collect and action guest sentiment with ROLLER's new GX Score!
Introducing the Guest Experience Score – helping you measure and improve guest experiences.
The Guest Experience Score (GX Score) is a powerful sentiment analysis tool that allows you to survey, monitor and improve your guest’s experience.
Similar to Net Promoter Score, but designed specifically for leisure and attraction focused businesses, the GX Score automates the collection of guest feedback and integrates this sentiment information with your guest, booking and product data.
This segmentation provides a rich understanding of why guests loved their visit, how you can improve high yield guest experiences such as parties as well as target specific guest experiences to keep improving the experience you’re providing.
There’s never been an easier way to analyse and action guest feedback to help you grow your business. With just a few clicks you will be able to personalise and publish your survey. Surveys will then automatically be sent to your guests after their experience ends at the precise moment to maximise engagement.