Cash Reporting just got easier 🙌

 We've simplified reporting for venues reporting on a cash basis!

The cash accounting method recognizes revenue when funds are received whilst accrual accounting recognises it based on the day it is earned such as a redemption or expiration. Therefore, cash accounting does not record deferred revenue.

Venues that adopt the cash accounting basis can now access a simplified view of report data. To make the update head to Venue Manager > Settings > Venue settings > accrual vs cash toggle. 

Activating this setting modifies the report to remove accrual accounting data such as deferred revenue and replaces it with data relevant to cash accounting. 

We’ve also improved terminology across grids, metrics, and exports and optimising the exported column names to make it easier for venues to find data they are looking for.

Learn more about this new enhancement here.

Standard passes are now available on self-serve kiosk 👏

Self Serve Kiosks are a service platform guests love to utilise and a great tool for parks to improve efficiency, reduce labour costs and increase revenue.

To ensure you are getting the maximum use out of self-serve kiosks you can now sell standard pass products

Setting up the self-serve kiosk to sell standard passes is simple and can be done from the self-serve kiosk page in Venue Manager. 

To find out more about this see our guide. 

Take a look at our June updates 🎥

Hit play above to learn more about the latest updates to ROLLER

We've shipped a range of new features and updates to the ROLLER platform in June including:

  • Simplified Reporting 
  • Standard Passes for Self Serve Kiosk 
  • Recurring payment capture

New addition to ROLLER Payments 💳

We've updated the capture of recurring membership payment details for venues using ROLLER Payments.

Venues no longer need to manually enter card information when capturing a debit/credit card and creating a recurring membership token at POS. A token will be automatically captured via the guest's authorisation at the payment terminal, creating a vastly quicker and more accurate process. 

This enhancement is available to all venues using Adyen and ROLLER Payments. To find out more see our guide.

Platform updates, enhancements & fixes

The following updates, enhancements and fixes have been deployed:


  • Confirmation - a number of text updates to the email confirmation and PDF tickets for packages. 
  • Emails - resolved an issue where packages were not displaying the correct date in the confirmation email.
  • Variations - a fix to package variations that were using the same ticket type and causing tickets to multiply and malfunction the check-in on POS.

ROLLER Payments

  • Online Payments - updated to remove the country restriction from online payments so cross border payment methods can be added.
  • POS - resolved an issue where the guest was being charged twice at POS without creating a booking.

Gift Cards

  • Export - fixed an issue where various some gift cards could not be redeemed.
  • Emails - Fixed an issue where issued gift cards from Venue Manager sent "Received" and "Sent" emails twice.


  • Reports & data grids - implement a restriction to prevent filters greater than 365 days.
  • Exports - fixed an issue where the column name in the ROLLER reporting grid didn't match the exported column name in an exported report.
  • Accounts Receivable - resolved an issue where accounts receivable was not being cleared for some bookings.
  • Dashboard - resolved an issue where the dashboard's funds received was not showing updated values.

Other Items

  • Memberships - updated to ensure that guests can't make future bookings that extend past the validity of their membership. 
  • Discounts - hid membership discounts in the discount grid to prevent staff from archiving and invalidating. 
  • Stock - fixed an issue where venues with large quantity of stock items were unable to search for stock items.
  • Sessions - resolved an issue where an existing recurring session product was irreversibly converting to a session type product.
  • Invoicing - resolved an issue where invoice activities were not appearing within the activity stream.
  • Redemption - resolved an issue where a redemption was possible after items had been expired. 
  • Bookings - fixed an issue that created duplicate bookings at POS.
  • Passes - resolved an issue where "Override this text" availability setting was not displaying on tickets when the Pass is in a Package.

Capacity management updates you'll love 😍

We've released a bunch of great new daily capacity features into ROLLER to make it easier for you to operationally manage bookings and venue capacity.

New Redemption view 

This new view enables you to see exactly which bookings and tickets have been redeemed and navigate to any associated booking instantly. Enabling the “Show redemptions” toggle in the Daily Capacity page adds redemption data to the page.

Clicking on a session time will show redemption information in a summary panel and you can filter the list by redemption status.

Redemption data is also available on the Calendar page by selecting a day from the calendar.

Daily Capacity Enhancements. 

The Daily Capacity page has been enhanced to make it easier to review key capacity information at a glance such as available, booked, overbooked and blocked capacity.

We’ve replaced the green, yellow and red capacity availability shading with a single color gradient to make it easier for staff to quickly scan visually. Overbooking and blocked capacity have also been updated. 

A new hover state has been added to both the cells and rows here to present summary details of the timeslot or location. Hovering on the location provides an aggregated summary of the total bookings and expected attendance.

The width of cells has been increased and adjusted for small screens so that the information displayed in each cell can be clearly read. 

Blocked Capacity Notes 

Notes allow you to record information or comments about why capacity has been altered. Hovering on a blocked capacity block will display the time period, capacity allocation and the new notes information.

Learn more

Learn more about these new features and enhancements here:

Viewing daily capacity and redemptions
Viewing bookings using the calendar view
Blocking out location capacity

Gift Cards just got even better 🎁

Here's a bunch of gift card enhancements to help you sell more gift cards and process refunds.

Selling discounted gift cards 

Create discount codes for gift card products so that you can run new promotions such as buy a $100 gift card for $50.

To create a discount code for gift cards, head over to Products > Discounts in Venue Manager. Enter the discount amount, select gift cards and choose the gift card product to which the discount will apply. 

Discount functionality enables you to manage where these discounts are available and when they can be applied as well as which staff members have permission to create discount codes.

As part of this update, we have added validation to prevent new gift cards from being purchased with another gift card along with removing the ability to apply custom discounts to POS to gift cards.

Learn more - Creating Discounts

Refunding to a new gift card 

You can now create a new gift card in both POS and Venue Manager within the refund flow. 

To enable this feature you need to complete a configuration step in Venue Manager to define which gift card product ROLLER uses when refunding onto a new gift card. 

We recommend creating a new gift card product then navigating to Settings > Account > Payments and select the gift card. 

Learn more - Configure gift card refund settings

Online gift card view

Customise the webpage that gift card recipients use to claim their gift card to update the default message, provide claim and redemption instructions.

To customise the gift card text, navigate to the product in Venue manager, and enter instructions in the Redemption text field. We’ve also updated the online gift card view, to make the page more printer-friendly. 

Updates to gift card reporting 

We've added new revenue recognition logic to support discounted gift cards and added a discount multiplier column to the gift cards report to proportionally recognize revenue related to a discounted gift card.

Work faster with keyboard shortcuts ⌨️

New keyboard shortcuts provide a quicker way of navigating Venue Manager and let you perform key actions without having to take your fingers off the keyboard. 

These shortcuts can be used on any page in Venue Manager to instantly access frequently used features and pages including:

  • Search bookings 
  • New booking 
  • Go to reports 
  • Open venue switch 
  • Show/hide keyboard shortcut help

Accessing keyboard shortcuts

  • Click ALT + / on Windows devices or OPTION + /  to view shortcut help.

Why not give it a try now - read our Keyboard shortcuts guide

Limiting very large bookings ✋

To ensure the performance of the ROLLER platform is consistently high, we have added a new validation to limit the size of bookings to ensure bookings are not created which impact the overall performance of the platform.

From now on a single booking may include a maximum of 50 line items and a maximum combined quantity of 4000 tickets. In the event that a booking exceeds these limits, you will be presented with an error notification. Simply reduce the number of items or tickets to continue. 

This applies to bookings created in any channel including POS, Online Checkouts, Venue Manager and via our API’s.

Check out all the May platform updates 🎬

Click on the image above to play the May updates video.

We've shipped a huge range of new features and updates to the ROLLER platform in May including:

  • Keyboard shortcuts for Venue Manager
  • New capacity management tools and enhancements
    • New Daily Capacity redemption view
    • Simplifed Daily Capacity colors
    • New cell and row hover summary in Daily Capacity
    • New notes for blocked capacity
  • New gift card features and enhancements
    • New support for discounted gift cards
    • Added support to create and refund to gift card in POS & Venue Manager
    • Improved online gift card redemption page
    • Updated gift card reporting
  • Booking limits for very large bookings
  • More API updates

Show Previous EntriesShow Previous Entries