Click on the video above to view some of the recent updates to ROLLER.
ROLL ON!
Click on the video above to view some of the recent updates to ROLLER.
ROLL ON!
Smart menus have been a hugely popular upgrade to ROLLER POS. Staff have commented that they've significantly improved the POS user experience, making it easier to learn and much faster to operate.
To help you migrate your POS devices to Smart Menus, we've added this new upgrade function that allows you to upgrade in just a few clicks. Watch how simple the upgrade it here:
Legacy POS menus will be deprecated next month and notifications have been added to these devices in both POS and Venue Manager.
Check out this Help Center article Upgrade your legacy POS menus for detailed instructions.
We've just released a number of key upgrades and enhancements for venues using WorldPay:
Staff will no longer be required to manually enter card details when capturing debit/credit card and creating a recurring membership token at POS 🥳
This is a massive time saver for staff!!
Note, this feature requires a single WorldPay merchant account for both POS and online transactions.
Additional checks and new logic have been added to automatically detect and prevent duplicate payments.
Compulsory CVV verification has been enabled.
We've integrated with TriPOS Cloud to enable IP terminal integrations, reducing setup complexity and improving reliability.
ROLLER's integration has been certified by WorldPay to deploy the latest generation Ingenico Lane 3000 devices in both local and IP configurations.
Today the following updates, enhancements and fixes have been applied to your ROLLER subscription:
Significant refactoring has been completed to many back end services to improve the performance and reliability of the platform.
We've deprecated the gift card checkout app and moved the Balance Check, video message and manual redemption functions to Online Checkout.
Email is great when everything just works, but sometimes problems delay or prevent delivery. When this happens and a guest calls reporting that they haven't received an email there hasn't been much staff could do other than resending and hope it gets there.
New we've added email delivery statuses to the Booking activity stream to enable staff to better assist guests and resolve these situations.
Theses statuses include Sending, Delivered, Failed, Marked as Spam and Recipient Blocked with Failed emails providing staff with the reason when they hover on the status.
Find out more about Email delivery status.
The new Schedules experience is a massive enhancement and time saver for venues that sell session based products. It allows staff to create and manage an a venues entire set of schedules within a single, familiar and user-friendly calendar interface. Designed to simplify schedule management and provide you with a holistic overview of what you're selling and when.
Find out more about the New Schedules experience and join the beta.
Overs the years, we are have been lucky enough to receive a lot of word-of-mouth referrals from our amazing community, and customers.
Today, we are really excited to be launching our referral program, to reward our community for sharing the love and referring our platform to other businesses in the industry.
So if you are enjoying your experience with us, and have someone in mind who may benefit from using our platform, all you have to do is ...
It’s as simple as that. You make the introduction, and we take it from there.
If the business you refer ends up signing up with us, they will receive a free month subscription, AND you will also receive a credit to your business' account for the same amount, as a thank you!
It’s a win for everyone.
Last month we added restrictions to prevent editing and creation of past bookings in Venue Manager. This impacted some venues unnecessarily such as those that use the cash accounting method so we’ve added a new configuration setting to allow you to control this restriction.
This Booking Modifications setting defines how your venue can interact with past bookings.
Disable all historical modifications restricts changes to any past booking items, preventing past revenue data from changing.
Allow all modifications allow staff to edit any booking and should be used by venues reporting on a cash basis.
You can also enable editing of booking items in the current week/month or set a custom date based on how you manage your reporting and accounting.
Find about more about Modifying bookings in Venue Manager.
We've released a bunch of key updates and fixes for the platform - read on for full details:
Product availability will NOW be instantly updated when a location's capacity is edited. Previously we cached this capacity for performance, so we've optimised this and updated the function.
We've added support for the new online redirection flow to enable 3D secure and alternative payment methods such as iDeal, Sofort, Bancontact, Klarna and many others.
When you send guests an invoice you can now achieve liability shift with 3D secure and offer popular local payment methods.
We've fixed a number of instances in different apps and emails where this setting was not correctly overriding the venues default language.
We've been monitoring guest behavioural changes that have been brought about by the current global pandemic. One of the biggest areas impacted has been the growth in online sales with online transactions are becoming the dominant channel as a percentage of total sales.
To ensure that we are providing the best possible guest experience, we have implemented a range of enhancements to the online checkout, that will further improve the conversion rates, and make for a great buying experience.
These enhancements include:
To find out more about these updates watch our October Product Updates video 🎥 and/or read our October Product Updates post in the ROLLER Product Blog.
