New and improved Venue Manager! 🙌

We have made a major update to Venue Manager to streamline and improve your ROLLER experience. 

Updated design

One of the most noticeable changes you will see is the updated color palette along with redesigning the navigation to make it easier for you to get things done.

New navigation bar

We removed the top masthead to give you more vertical space to manage ROLLER. The search bar and other navigation options that appeared in the old masthead have been moved to the bottom left corner. 

Accessing account settings, search, notifications and help

You now have quick access to all the tools you need from the new navigation bar. Click on the account details, search, notifications or help icons to open the relevant flyout panel and access the resources you require.

Minimising navigation bar

To maximise space you can now collapse or expand the navigation bar by clicking on the ROLLER logo on the top right-hand corner of the screen. 

Find out more about the new Venue Manager. 

Validate email addresses & reach guests ✉️

Email is an important tool for guests to receive order confirmations and as a channel for you to conduct successful marketing.  We’ve been working hard to help improve email deliverability with many enhancements in past months and achieved great results, but it all starts with a valid email address.

Errors happen and accidental typos are often made when entering email addresses. Our logs show frequently mistyped email domains or accidental incorrect letters in email addresses are now the primary cause of failed email delivery. 

To help resolve this, we have created a new email validation function to validate email addresses entered by guests or staff. 

This function checks that the domain of the email entered has a valid mailbox DNS record and will warn the user like this if the email address entered is invalid. Initially, the function will warn and prompt the user to confirm if the address is incorrect but will not block them.

This feature will help you ensure the email data you gather is correct and has been applied to all applications that gather email addresses.

Platform updates, enhancements & fixes

Today the following updates, enhancements and fixes have been deployed:

POS Authentication

This release includes a fix for an occasional issue that has been hard to replciate where POS was allowing a user to switch without authentication. Many thanks to the customers that helped to pinpoint the actions that resulted in this behaviour.


  • Importing - Added a field to the Membership import template to show the recurring billing amount.
  • Cancellations - Added "pending deactivation" as an importable status in ROLLER.
  • Discounts - Hid the discount code created from the purchase of memberships that are showing up in the list of discount codes in Venue Manager.
  • Discount Codes - Implemented a change to ensure that members don’t make bookings in the future that may extend past the validity of their membership. 


  • Detailed Transaction and Detailed Product Sales - Updated text from "Vouchers Redeemed" in reports to "Vouchers"
  • Scheduled emails -  Enabled editing of existing scheduled tasks so staff can remove email addresses without having to recreate the task.
  • Guest - Resolved an issue where the guest's column did not sort in any logical order and now sorts alphabetically. 


  • Description field - Added a character limit to the "Description" fields for Packages
  • Email and PDF tickets - An update to the layout of the confirmation email and PDF includes the following: Removing the line items under each package header, adding the total price of the package next to the header line item, if there are multiple of the same package, adding a ‘2x’ next to the package header, and the associated price is increased as a result and the Every day from message has been replaced by the booking date if there is a session in the package.

Other Items 

  • Wallet - Resolved an issue where you were unable to create a wallet. 
  • Waiver image - Resolved an issue where once staff had set an explainer image. within a waiver, there is no way to then remove the waiver image to revert back to not having an image contained within the waiver. 
  • Self serve kiosk - Fixed an issue where the Subscriber opt-in explanation text was only appearing on the left-hand side.  
  • Discount Codes - Resolved an issue where there was an infinite loading loop when clicking on discount code within a booking.
  • Bookings calendar - Fixed an issue where the booking calendar skips the month of February
  • Activation email - Fixed an issue where the maximum staff password limit was not being validated in the password activation email.
  • Receipts - Resolved an issue where dockets and recipes with a slash were printing multiple times.
  • ROLLER Payments - removed the country restriction on ROLLER payment methods.
  • Product - An update to the product type filters. 
  • Gift Card-  An update to make the gift card redemption page translatable. 

You can now add images to waivers 👏

Waivers have had an upgrade with a couple of important enhancements that will make for a smoother check-in experience.

Adding an Explainer Image 

They say a picture can paint a thousand words, and when it comes to a venue’s waiver, an image can convey key safety concepts more efficiently than a block of text. 

We have added support for explainer images in Waivers. When a guest signs a waiver via either the waiver kiosk or the online waiver, they’re presented this image directly before the waiver text.

Setting up the explainer image is simple and can be done from the waiver details page in Venue Manager.

Explain what marketing guests are subscribing for

We've added a new field to describe what the guest is opting to receive. In some countries, Venues that want to use personal information for marketing purposes are required to explain in detail how that data will actually be used.

To add this explanation:

  1. Navigate to Settings > Policy in Venue Manager
  2. Use this subscription opt-in explanation field to provide your guests with a detailed explanation of how their data will be used when they subscribe. 

Fixing the behaviour of hyperlinks in several public-facing apps

To ensure that guests have a seamless check-in experience, we have hidden all hyperlinks when a pop up appears on top of a waiver. 

Check out this article Create a waiver for more information on these updates. 

ROLLER Payments for Self Serve Kiosks 🙌

We’re happy to announce ROLLER Payments is now available for ROLLER Self Serve Kiosks. 

Self Serve Kiosks are a great tool for parks to improve efficiency, reduce labour costs and increase revenue. The integration of ROLLER Payments adds support for a world-class unified commerce payment solution that delivers the flexibility of payment methods, advanced fraud protection tools, the highest level of security and coverage in over 25 countries.

If you are interested in migrating to ROLLER Payments or adding a self-serve kiosk to your venue please reach out to our customer success team. 

Big updates to manage data privacy 🔒

To help venues manage the growing number of regulations relating to the protection of data, we have implemented a number of enhancements to help venues implement best practices and manage compliance with these regulations.

You now have the ability to manage the deletion of a guests personal data when requested. 

Deleting guests data

These data protection regulations enable guests to request the removal of all their identifiable information from your systems. To help venues comply with requests efficiently, we have developed functionality to automatically obfuscate this data from ROLLER. 

Find the guest record in Venue Manager and then click Delete.

Following this action ROLLER will automatically process the request and notify the venue when complete. When a guest record is deleted ROLLER will obfuscate the guest data by randomising all personally identifiable data in the guest record, memberships, bookings, tickets, activity stream & waivers. This includes:

  • First and last name
  • Email address
  • Phone number
  • Date of birth 
  • Address

The personally identifiable data is randomised to ensure reporting is not compromised and enables API consumers to also update their data stores following the guests request for deletion.

Find out more on how to delete a guest record.

Subscribe for marketing

Another enhancement is a new field to describe what the guest is opting to receive.

In some countries, Venues that want to use personal information for marketing purposes are required to explain in detail how that data will actually be used. To add this explanation:

  • Navigate to Settings > Policy in Venue Manager
  • Use this subscription opt-in explanation field to provide your guests with a detailed explanation of how their data will be used when they subscribe. 

Find out more here about Subscriber opt-in.

Add privacy policy links and notifications

Finally, we have added new fields to allow you to add privacy links to your online checkouts and configure confirmation emails relating to guest data deletion.

Find out more here about Configuring privacy settings.

Windcave Payment integration

We have partnered with Windcave (formally Payment Express) to bring you a new cloud terminal service that will integrate with our POS and Self Serve Kiosk applications.

Windcave provides an end-to-end payment solution and ensures transactions are safe, smooth and secure.

If you are interested in using Windcave as your payment gateway make sure you contact our Customer Success team.  

Platform updates, enhancements & fixes

Today the following updates, enhancements and fixes have been deployed:


  • Adyen - Resolved an issue where all ApplePay payment variants are mapped to our payment subtypes as `ApplePay`.
  • ROLLER Payments - A fix to solve an issue where POS payments could not be refunded through Venue Manager.


  • Accounts receivable - A fix to make sure that fully paid bookings should not have any accounts relievable against them. 
  • Deferred Revenue - Resolved an issue where bookings that have been refunded and cancelled should no longer have deferred revenue associated. 
  • Online Bookings- Fixed an issue where the Sales Cut-Off is allowing customers to add unavailable sessions to their cart before showing an error message.
  • Booking Timer - Implemented a fail fast with retries for the booking timer.


  • Slow Daily Summary - Resolved an issue where the daily summary report was taking 3 minutes to load on the first try
  • Detailed Product Sales - Resolved an issue where the Detailed Product Sales report didn’t return any data for products with 0 as QTY Sold. 
  • Netsuite Inventory  - A fix as the Netsuite Inventory Report was showing up blank

Other Items 

  • Locations - Resolved an issue where locations were not visible while creating Addons
  • POS Ticket Template - Updated adjustments to the default POS Ticket template to reduce the size of QR code and increasing the size of text. 
  • Tool Tip- Updated the membership dashboard tooltip as it was unclear. 
  • Segments - Fixed an issue where clicking the segments button on the guest’s page did not go anywhere. Now clicks through to the Segments page
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