To grow your advocacy, it is important to have satisfied guests. However, when waivers are a requirement to enter it can be difficult to make a great first impression. Waivers are tedious and impact the guest's experience - especially when guests don't know how to read the language of the waiver. 

The misalignment between waiver language and guest language can also result in confusion and even lost ticket sales. Until now!

With our new alternative language Waiver update, you can:

• Add alternative language versions of your waiver via Venue Manager
• Guests will be auto-presented with your waiver in their native language
• Guests can always choose their preferred language for your waiver
• Regardless of online waiver forms, Waiver Kiosk, or Self-Serve Kiosk

Alternative language Waivers are available TODAY, for anyone subscribing to our waivers addon.

Learn more

The following updates, enhancements and fixes have been deployed:

Sell

• Membership Reactivation -  Enhancement to make it easier to reactivate individual or multiple memberships in Venue Manager on the Members page(Guests->Members)
• Progressive Checkout - Resoved an issue where guests were able to select a lower amount of tickets than what was configured as the minimum amount of tickets for a product
• Progressive Checkout - Enhancement to support recurring session passes on the progressive checkout
• Progressive Checkout - Solved an issue where GA tracking was not working as expected when the overlay checkout was embedded in an iframe
• Progressive Checkout - Enhanced the "from" functionality to not display $0.00 values, and added in the option for Venues to disable the "from" functionality in Venue Manager
• Progressive Checkout - Fixed a problem where fixed cost memberships with a future redemption date in date-led progressive checkout were not working as expected
• Progressive Checkout - Calender enhancements for party packages availability
• POS - Resolved an issue where a discount was not applied correctly to a modifier 

Serve

• Bookings - Enhanced bookings to better determine the ticket-holder name.
• Guest flagging - Resolved an issue where some users were not able to flag guests, even though they had correct role permissions assigned.
• GX Score Guest Insights Dashboard - Fixed the learn more button on the industry benchmarks panel not navigating to the correct place. 
• Online Waivers - Fixed an issue where an unexpected error message would appear under the Minor's Date of Birth field whenever any other field was incorrectly filled, despite the Date of Birth field being correctly filled.
• Waiver Translations - Enhanced Waiver Kiosk, Online Waivers, and Self-Serve Kiosk to be appropriately translated.
• Waiver Kiosk - Enhanced the waiver kiosk to enable capitalized email addresses.
  

Manage

• Alternate address - Fixed an issue preventing users from disabling alternative addresses for products
• API - Added "Payment Method Variant" to payments API endpoint to allow filtering by payment method
• Blocked capacity - Enhancement to show when and who added each blocked capacity entry for greater security and auditing
• Bookings - Improved warning message when moving a booking date to a day with no availability
• Booking search - Fixed a defect where dates were displayed incorrectly in the search flyout
• Consecutive sessions - Solved an issue with consecutive session prices for Venue Manager bookings
• Custom roles - Fixed a problem preventing staff with custom roles from editing progressive checkouts
• Discounts - Resolved an issue preventing some users from viewing discount usage
• Guest export - Added date of birth to the guest export
• HQ permissions - Introducing permission groups for HQ accounts to simplify & streamline venue permissions
• HQ products - Resolved an issue preventing product descriptions from having edit access restricted
• HQ products - Updated products menu to hide options not relevant to HQ accounts
• Invoices - Fixed an issue where tax was displayed incorrectly on invoices for discounted bookings
• Login - Solved an issue preventing certain users from logging in to Venue Manage
• Product categories - Updated filter to include Packages & Party Packages as separate options
• Resources - Fixed an issue when combining single ticket type resources with single booking resources
• ROLLER invoices - Resolved challenge preventing ROLLER subscription invoices from downloading
• Smart Dunning - Solved an intermittent challenge with Smart Dunning payments
• Stock search - Enhanced Stock product search to allow partial name search
• Terminal tipping - Fixed an issue with terminal tipping reporting
• Tickets - Solved a challenge where tickets downloaded from Venue Manager were in an incorrect format
• User permissions - Added new user permission which restricts access to edit waivers

Reporting

• Downloading reports - Fixed a problem stopping report download notifications from appearing
• Payout Export - Solved an issue where ROLLER Payment funds were incorrectly showing as Other Gateway Funds Received

Designed to save time and ensure consistency across your managed venue's POS and SSK devices, HQ-managed templates significantly simplify device management.

By leveraging the power of HQ-managed device templates, you can:

1. Save precious time by managing all device templates from your HQ account, eliminating the need to update each venue's templates individually.
2. Ensure consistency across all managed venues, ensuring centralised staff training programs are more effective and making it easier for staff to navigate and use POS and SSK devices.
3. Improve the guest experience by maintaining up-to-date product offerings and pricing across all devices.
4. Publish new products or promotions rapidly across all managed venues with minimal effort.

To begin, sign in to your HQ account and go to Apps > POS Templates or SSK Templates. From there, create your desired template, specify the venues it should be available for, and add your menus and products. 

Once you hit save, the HQ-managed template will be instantly accessible for all specified managed venues' devices. Whenever you update the HQ-managed template, all linked devices across all venues will be automatically synchronized and updated ✨.

HQ-managed device templates are now available for all customers subscribed to a HQ Pro plan.

Discover how to streamline your device management and enhance operational efficiencies with HQ-managed device templates today.

Watch the latest ROLLER webinar to see how our new enhancements will help you save time, increase revenue and deliver a seamless experience to your guests.

Here are just a few highlights from the Product Spotlight: 

• Our new party packages will reduce average checkout time by 30% by automatically calculating party inclusions like food and beverage without requiring guests to complete any forms.
• Leverage Guest Experience Score industry benchmarks to identify areas for improvement and where you excel against other venues in your industry.
• Send tailored marketing campaigns to increase guest engagement and spend with our Mailchimp integration, coming soon. 
• Protect membership revenue and acquire new members faster with our new booking agreement solution. 

Share your feedback

To submit your own feature requests and vote for product ideas via our ROLLER roadmap, click the Help icon at the bottom of the left-side menu from Venue Manager, then select What we're working on.

Providing personalized experiences for your guests leads to increased loyalty, positive word-of-mouth, and increased revenue. However, it can be hard to do this consistently without experienced staff who have established relationships with each of your guests - until now!

With our new Guest Flags and Bans feature:

• Stay informed when V.I.P. guests visit your venue.
• This enables you to align your team on how to manage certain guests, ensuring that every interaction is a great guest experience.
• Guest Flags and Bans also alerts you when a banned guest has booked a ticket or visits your venue, giving you the power to take immediate action and maintain a safe and welcoming environment for all your guests.

Guest Flags and Bans are available TODAY for all customers on a ROLLER Pro, Premium, or Enterprise subscription plan.

Learn more

The following updates, enhancements and fixes have been deployed:

Sell

• Add-ons - Fixed an issue where add-on dates were appearing incorrectly in the confirmation email
• Add-ons - Updated wording in Venue Manager to make forced add-on behaviour clearer
• Add-ons - Resolved an issue where add-ons with 0 quantity on hand were still appearing as available in the checkout
• Progressive Checkout -  Enabled support for open-value products, such as custom gift cards and wallets
• Progressive Checkout -  Enhanced the availability calendar experience to manage infrequent ticket schedules
• Progressive Checkout -  Updated wording for the Terms and Conditions checkbox link to be more in line with GDPR requirements
• Legacy Checkout -  Updated wording for the Terms and Conditions checkbox link to be more in line with GDPR requirements
• Legacy Checkout - In Venue Manager, we have moved the Integrations to apps menu item to be nested underneath the Legacy Checkout settings section
• Confirmation emails - Attachments are no longer sent with emails, instead a link to the attachment is embedded in the email body to ensure better deliverability

Serve

• Waivers - Fixed an issue where recently signed waivers were not showing in POS correctly
• Waiver Holders - Fixed a display issue that made some expired waivers appear as valid in the Waiver Holders grid
• POS - Resolved a problem that prevented expired waivers from being replaced with new waivers
  
• Mobile Check-in -Fixed an issue where check-in restrictions could not properly be assigned to Mobile Check-in templates

Market

• Discounts - Resolved an issue that caused discount redemption dates to be saved with a one-day offset

Manage

• Activity stream - Fixed a problem where the reference ID for recurring payment charges wasn't displaying as expected in Venue Manage booking activity streams
• Companies - Resolved an issue when updating the contact number for a company
• Duplicate payments - Fixed a problem affecting a small number of POS payments which resulted in duplicated charges
• Forms - Resolved a challenge with forms linked to products within packages not displaying in Venue Manager bookings
• Forms - Improved security to file uploads in forms by restricting supported file types
• HQ roles - Fixed a challenge preventing users from creating HQ-only roles
• HQ venue tags - Corrected descriptions that were incorrectly showing "Staff groups" instead of "Venue tags"
• Memberships - Added validation to prevent HQ-managed venues from updating payment frequencies for recurring memberships
• Membership payments - Fixed an issue where updating payment details for a membership sometimes didn't trigger a new payment
• New staff - Resolved an issue where staff in "Pending" status could not be deleted
• Permissions - Added new user permission which restricts access to exporting customer identifiable data in bulk
• ROLLER Payment dashboard - Enhancement to the dashboard display for new venues that are yet to process any payments
• ROLLER Payment Payout export - Added a new column "Other Gateway" to assist with reconciliation for venues that process card payments via multiple gateways
• ROLLER Payment reports - Fixed an issue where Second Chargebacks were not shown in ROLLER Payment reports
• Sold out - Fixed a problem in Venue Manager with some products incorrectly displaying as sold out

Reporting

• HQ Reports - Added HQ versions of key reports for HQ Pro users
• HQ Audits - Added audit reports for managed venue product configuration, venue configuration and staff access for HQ Pro users
• Cost of Goods Report - Added a Cost of Goods Report for Stock product sales. Add Cost of Goods within Stock product configuration
• Trial Balance Report - Resolved several uncommon scenarios which may cause the Trial Balance to not balance

The following updates, enhancements and fixes have been deployed:

Sell

• POS Devices - Discount codes can now be applied to modifiers in POS
• Progressive checkout - Resolved an issue where multiple delivery fees were applied when purchasing multiple Physical gift cards to the same delivery address
• Progressive checkout - Added functionality to support mandatory add-ons for  products
• Progressive checkout - Google tag manager is now available on ROLLER Premium plan
• Progressive checkout -  Fixed an issue where the "Sold Out" ledger key was not displaying in the Calander pop-up window
• Progressive checkout - Improved session buttons to dynamically resize based on the text length
• Progressive checkout - Resolved an issue where tax was not displaying correctly on recurring payments for memberships where tax is excluded
• Online checkout - Resolved a challenge where the sign waiver button was not appearing on the online success page for packages that included standard passes

Serve

• Search updates - optimised search experiences for waivers and memberships at POS
• Redemption updates - resolved issues with multiple and mass redemption functions

Market

• Booking confirmation emails - fixed the following issues:
  • Incorrect date display when booking contains standard and session passes
  • Card number in for a payment processed by Windcave
  • 'When' field was not displaying 
  • Incorrect display of fees
• Gift card email - resolved display issue where the recipient name included 'and', '&' or comma
• Discount codes - updated 'Issue codes on purchase' functionality to cease issuing codes when the discount is archived.

Manage

• Booking agreements - Resolved an issue with Booking Agreements and HQ bulk editing
• Custom domains - Fixed a UI issue where custom domains appeared locked despite being available
• Custom domains - Added validation to enforce unique custom domains across legacy and progressive checkouts
• Forms - Resolved a couple of challenges with Country fields in forms
• HQ bulk product editing - Fixed a challenge with HQ bulk product edit button causing products to be duplicated
• HQ discounts - Fixed a problem where HQ discounts couldn't be applied to duplicated stock items
• HQ products - Solved an issue where HQ membership products could have different payment frequencies
• HQ products - Fixed an issue where prices of certain HQ products couldn't be changed
• HQ search - Resolved a couple of challenges when searching across managed venues
• HQ staff - Added the ability to grant venue access to staff at the time the staff member is created 
• Integrations - Updated Podium integration to support UUIDs following latest Podium changes
• Overbooking - Adjusted the warning when overbooking to show correct resource name
• Packages - Fixed a problem when updating the quantity of packages in Venue Manager bookings
• Party packages - Resolved a challenge when adding stock items to Party Package bookings in POS
• POS devices - Fixed logic preventing POS devices from being created when the device limits have been reached
• POS devices - Fixed a UI problem with "Create POS device" buttons
• Products - Rectified an issue preventing certain products from being edited in Venue Manager
• Products - Resolved a challenge with product sales periods changing after some product edits
• Products - Fixed a problem preventing waivers from being removed from some products
• Products - Solved an issue with Korean characters not being recognised in product instructions
• Refunds - Fixed a problem preventing some Venue Manager refunds from processing
• Chargebacks - Resolved an issue preventing some chargebacks from showing in the ROLLER Payments dashboard
• Recurring payments - Resolved a challenge with Ideal recurring payments for memberships
• Schedules - Improved error message after updating resources in schedules
• Ticket holder name - Fixed a challenge when the character limit for ticket holder name was exceeded

Reporting

• Sales tax report - resolved an issue where tax rates with three decimal places were being reflected incorrectly
• Gross sales figures - Gross sales figures in all reports will now reflect simply the total recognised revenue including taxes. Previously the figure would also be before discounts

We know that security is a top priority for your business, so we've added new security alerts to notify owners and management when a staff member is granted administrator access to your ROLLER account.

As soon as a new staff member is given administrator access, ROLLER will send an email alert to your Technical Contact(s) which includes all of the key information, such as who the new staff member is and which staff member granted the access. This keeps you informed of who has access and allows you to quickly take action and revoke access if required.

In order to receive these security alerts, you first need to ensure you have a Technical Contact set up for your venue. Visit our Help Center to learn how to set up your venue contacts.

With HQ-managed roles, you can improve security and efficiency by centralizing user roles and permissions in HQ, reducing the risk of unauthorized access.

As a top priority for businesses, security can be a challenging task, and this is especially true when managing multiple venues. HQ-managed roles provide greater visibility of staff permissions across all managed venues, making it easier to control & monitor staff access. Additionally, HQ-managed roles allow you to instantly update staff permissions across all managed venues in one go, ensuring that staff permissions are always up-to-date.

HQ-managed roles are available now for anyone subscribed to a HQ Pro plan.

Learn more about how you can take advantage of HQ-managed roles.

Guest satisfaction is critical to driving repeat business and guest advocacy. To remain relevant in the market, it’s vital to be hyper-aware of the industry standards and continually adapt to changing guest expectations; however, without benchmarks, evaluating your guest experience against the competition has been an almost impossible task. Until now!

With our new GX Score Industry Benchmarks tool, you can finally 

• Compare your venue’s service, value, safety, cleanliness, and overall experience. 
• Identify how your venue differs from market leaders, and how you can improve.
• Discover if your strength in the market is growing or not

The GX Score Industry Benchmark is available TODAY for all GX Score Lite and Pro subscribers. 

Note: If you haven’t tried the GX Score yet, you can start for free and receive all these insights at no cost for the first 30 days.

You can learn more about the GX Score here.