• POS address capture

  When capturing address for walk-in customers in POS, the default listed country will match the venue's country.

• Refund revenue recognition

  Reported revenue will reduce on the date the refund is processed, not the booking date for all refunds processed from 1-Jan-2020. Previously the reduction of revenue as a result of the refund would be posted at the booking date, hence altering revenue figures that have potentially been reported/exported.
  Example: Booking for $100 dated 1-Jan-2020 will report revenue of $100 for that day.
  A refund is performed for that booking on the 10-Jan-2020 for $20.
  Revenue will be reduced by $20 on 10-Jan-2020.

• Change Log

  You can now access and view this change log anytime from Venue Manager by clicking on the resources options dropdown on the top right-hand corner and selecting "What's new". You can also access anytime directly at https://changelog.roller.software

• WorldPay Refunds

  An update has been implemented to mitigate inconsistencies in WorldPay API's in some regions. ROLLER will now trigger a refund immediately where the transaction was created before 04:00 of the current day [rather than upon an unsuccessful reversal request].

• Template Studio

  Tickets from Template Studio has been updated to display Korean (hangul) characters.

• Issue closing till

  A fix has been implemented to resolve issues some venues encountered when closing a till session at POS because of an outstanding offline booking.

• Incomplete payments page

  The incomplete payments page has been restored in Venue Manager.

• Changing staff member on POS

  Changing a staff member on POS will correctly update the activity log in POS and activity stream in the Venue Manager.

• Membership card capture

  The last 4 digits of the credit card presented for recurring membership is now showing on the booking details' ticket view in Venue Manager.

• Membership refunds

  Refunding a membership product will now generate a negative recognized revenue value and zero any deferred revenue. Data for previous membership with refunds have also been adjusted.

• Memberships in Playground

  A membership discount is now generating in the Playground environment for membership products as they do in the Live environments.

• Membership POS redemption

  An error has been fixed that resulted in Staff Members being displayed an invalid discount error when redeeming memberships in POS for two consecutive customers.

• Membership cancelation / deactivation

  The ability to remove a membership product from a booking in POS and Venue Manager has been disabled. To cancel or deactivate a membership, staff are required to utilize Venue Manager and the "Deactivate membership" function.

• Bank transfer / pay later update

  Guests will no longer be prompted for payment to be completed in online checkouts if the "bank transfer" or "pay later" payment method is selected.

• Editing existing bookings in POS

  When staff members edit or add an item to existing bookings in POS, it will update the existing booking [instead of creating a new booking].

• Create new booking

  Clicking the "create new booking" button In Venue Manager from the booking details tab and a future booking date, the availability selector will no longer show an error message indicating what date the new booking should be.

• Gift card export

  A fix has been implemented to correct the summary figures on the gift card details page in Venue Manager to display correct grand total and remaining balance values in the .csv export.

• GL code report

  The correct GL code will be displayed in the GL code report when Venues have updated product GL codes.

• Attendance & revenue reports discrepancy

  A fix has been implemented to eliminate server time discrepancies which resulted in report discrepancies. Data from the last 30 days has also been updated to correct variances.

• Transaction & revenue report discrepancies

  A fix has been implemented to eliminate discrepancies in funds received between the transaction and revenue reports.

• iDeal payment error

  Changes to messaging have been implemented to accomodate occasional scenarios where guests using iDeal in online checkout were presented with an unsupported browser error.

• Waiver expiry email

  An update has been implement to change the URL sent to end customers as part of the waiver expiry reminder email.

• Discount code validity

  An update has been implemented to discount code validity to ensure the code redemption period matches the end date configured in Venue Manager as per the venues timezone [not UTC].

• Discount code usage report

  An update has been implemented to display the date and time a discount code was used in the venues local time zone [rather than UTC time].

• Activity Stream

  Sent invoice data generated during a activity stream outage has been restored to the system.

• Updating venue phone number

  Administrators can now update the venue's phone number in the venue settings page of Venue Manager.

• Discount code restriction

  You can now apply a day of week and/or time of day based restriction to discounts.
  E.g. discount applies Monday and Thursdays between 1pm and 4:45pm.
  Find out about discount code restrictions

• Edit past booking permission

  A new staff permission has been added to restrict a users ability to edit a past booking including the ability to take payment, refund, add or remove items, adjust booking holders, adjust booking date, quantity, and booking notes.
  The permission to enable editing of past bookings is active for Administrator and Managers roles.
  See more about the edit past booking permission

• Docket printing

  A new switch (Print dockets for all stock products) has been added to the receipts settings page in Venue Manager (Apps > Point of Sale > Settings > Receipt) to bulk manage docket printing. If left disabled, production dockets will only be printed for stock items that require production dockets to be printed as defined by the stock products settings. If turned active, it will print production docket for all stock items regardless of the product configuration.

• Data API

  The last four digits of credit cards used to make a payment are now added to the booking payments data source. Also other deferred revenue is now added to the revenue data source and the price of child products is now added to the product data source.

• Booking activity stream

  Items removed from a booking are now displayed in the activity stream.

• POS activity history

  POS activity history is clickable to enable POS users to view the booking details.

• Add to POS link

  Following the creation of a product, clicking the add to POS button will now take you to the POS devices page.

• Accept marketing & Self-Serve Kiosk

  When customers complete a waiver only on the Self-Serve Kiosk, they will now be asked whether they would like to receive marketing materials from the venue. This setting can be customized and turned off from the Venue Manager.

• Booking search

  You are now able to search and location draft bookings using the global search bar in Venue Manager.

• Gift card search

  Fixed an issue searching for gift cards in Venue Manager.

• Passcode update

  POS now supports passcodes starting with the number 0. Users can now create a passcode starting with 0 and can log in to the POS.

• Package quantities

  Updating the quantity of a package product by typing in the new amount instead of using the arrows no longer results in incorrect amounts being booked.

• Membership email

  An issue affecting the trigger of some membership welcome emails was resolved.

• Applying discount code & gift card for deposit

  Using a discount code and gift card to purchase an item that requires a deposit is now supported. If the discount code plus gift card balance combined is more than the deposit required, then it will apply the discount code first, and the remaining deposit balance will be taken out of the gift card.

• Deposit summary report

  Deposit summary report has been updated to include a column for Self Serve Kiosk takings.

• Gift card email

  Product instruction is now supported in gift card emails.

• Gift card email logo

  Fixed a venue logo sizing issues affecting Outlook users when receiving a digital gift card via email.

• Discount and modifiers reporting

  A fix was implemented to correct the display of discounts and modifiers applied to products within a booking correctly.

• Tax calculation

  Online checkout is now showing the correct tax and final balance being charged to the customer.

• Force minimum purchase

  When forcing minimum quantity purchase via the online checkout, customers will no longer be able to reduce the amount purchased by typing over it.

• Membership redemption

  Membership can now only be redeemed during the period determined in the redemption setting rule.

• Booking creation fix

  Clients integrating with Sofort, iDeal, and PayPal online payment gateways will now see bookings created in ROLLER as expected following a successful transaction.

• Paying using bank transfer option in checkout update

  A fix has been implemented for venues using the "pay using bank transfer" option in the online checkout so that bookings are confirmed straight away, instead of redirecting customers to pay for the booking.

• Takings summary report update

  Takings summary report now includes a column for Self Serve Kiosk takings.

Black Friday & Cyber Monday are done and dusted 😅& we're beta releasing a couple of eagerly awaited features for venues wishing to participate in early access program; 

• POS Smart Menus - an exciting feature to increase the efficiency with which staff members sell session based products by reducing scrolling, menu switching and the overall number menus per POS device.
• Xero Export Integration - harnessing the power of ROLLER's accrual accounting functionality to simplify deferred & recognised revenue in Xero.

We're also releasing a significant 'under the hood' update to our online payment processing technology plus support for Google Analytics enhanced ecommerce, a new modifiers report and a bunch of other enhancements.

Read more below 👇

• POS smart menu

  Introduces a new session selector at the top of the page which automatically presents the current session and scrolls horizontally to enable Staff Members to select other session.
  Check Smart Menu & request an invite to the early access program!

• Xero export integration

  A comprehensive Xero export integration harnessing the power of ROLLER's accrual accounting functionality to simplify deferred & recognised revenue.
  Find out more & request an invite to the early access program!

• Google Analytics enhanced ecommerce

  Enhanced ecommerce offers critical additional tracking including product views, clicks, add to cart events, remove from cart events, checkout & purchase funnels, promotion views and clicks. This enables the tracking of users throughout their complete online shopping journey, as well as adding powerful additional reports to Google Analytics.
  Learn more about advanced ecommerce tracking

• Modifiers report

  A new report which displays the quantity & value of modifiers purchased enabling you to analyse & report the performance of your venues modifier products.
  Learn more about the Modifiers report

• POS in-app support

  Staff members can now access in-app Help Center from the POS screen enabling them to quickly locate help articles and submit support tickets.
  Learn more about POS in-app support

• Email reply to & from settings

  Emails sent from ROLLER are now sent with a REPLY TO function that will send the email to the venue's nominated (enquiry email) email address as defined in the venue settings page. If the enquiries email is left blank, it will use the bookings notification email instead.
  Learn more about editing your venue settings in the Venue Manager

• Staff custom roles update

  Custom role must now be associated role with a base system role to ensure the custom role will inherit new permissions based on that system role and receive notifications appropriate to that role type.
  Learn more about staff custom roles

• Stock products & used barcodes

  When creating a stock item with a barcode / SKU that was attached to an archived product, you will be prompted to clear the archived stock's SKU in order to apply it to the new product.
  Learn more about assigning barcodes / SKU to a stock product

• Worldpay refunds

  Venues using Worldpay for online payments will be presented with an updated warning when doing a refund from the Venue Manager to restrict refunds on transactions created greater than 45 days ago.
  Learn more about refunding a Worldpay online transaction

• Order confirmation email

  The order confirmation email now includes an additional field showing the remaining total / amount due for scenarios where a part payment (i.e. deposit) has been taken. If you are using the Template Studio functionality, you will need to turn on this additional field on the email settings.
  Learn more about editing email templates using Template Studio

• Venue contacts update

  In Venue Manager, you can now assign which Staff Member will receive important notifications relating to ownership, administration and maintenance of your ROLLER account.
  Learn more about Venue Settings

• Grid filter update

  Venue Manager filter behaviour has been updated to maintain the filter when navigating to a record and back to the grid.

• Expired gift card validity

  Expired gift card can no longer be used past its expiry date to purchase items in POS.

• POS receipt

  Reprinting receipts in POS will include the modifiers information similar to printing the receipt for the first time.

• Auto-cancel invalid bookings

  Bookings with payment or check-in activity will no longer be automatically cancelled.

• Waiver update

  Customers with an expired waiver are now able to sign a new waiver using their existing email address and it will pull the newly signed waiver in the POS.

• POS menus

  Fixed an issue where some Staff Members would be presented with no menu's or devices after logging in.

• POS playground access

  Access to Playground POS has been fixed so all staff members with POS access can login and utilize it.

• Activity stream

  A fix has been implemented to ensure the POS activity log and Venue Manager activity stream data correctly attributed to the staff record logged in to POS at the time of transaction.

• Membership redemption

  A fix has been implemented to prevent POS displaying an offline warning when redeeming a membership in obscure cases.

• POS screen scaling

  Adjusted POS dimensions when a browsers view is scaled to prevent any window scrolling.

• Sequential receipt numbers

  Venues using this function will now display the receipt number on printed receipts.

• Browser back button in POS

  Using the back button to return to the payment screen after successful payment will display the correct amount owing. Similarly, if the back button is used to return to the product screen following a successful payment, it will start a new order.

• Membership products in HQ

  A fix has been implemented to prevent the master ticket code being removed when editing the Membership product in the HQ venue.

• In-app support update

  An update has been made to the in-app support widget to allow contextualization. This means the relevant articles in the support widget will show up depending on where in the platform the widget is accessed.

• POS templates

  A change has been implemented to enable stock items to be added to POS templates or devices in Venue Manager.

• POS manager code

  Staff Members with a manager code can log into POS over another Staff Member and view the list of devices without any error messages.

• Waiver signature box

  An update has been made to the waiver signature box so that clicking and dragging without a mouse starts the drawing and the second mouse click finishes the drawing.

• Multiple tax rates

  A reporting update has been implemented so that the distribution of funds received factors different tax rates for each product (if applicable) to ensure there is no unexpected accounts receivable.

• Venue switch updates

  New clients using venue switch functionality will no longer be required to reset their password to use this functionality. They will only need to log out and log back in to start using this functionality. Also existing clients using the venue switch functionality will no longer see a banner to warn them that they are impersonating a live venue either.

• Ticket template

  Tickets downloaded from the Venue Manager directly and through the order confirmation email is now showing the number of tickets in the booking, for example, ticket 1 of 2.

• Worldpay refunds

  An update has been made to the ROLLER - Worldpay integration to support reversals and to disable the ability to refund after 45 days due to Worldpay's limitation.

• Online checkout in Explorer 11

  Some Internet Explorer 11 security settings can block communication between parent page & child window for venues using hosted payment pages. Where this error is detected the user will now be presented with a warning message advising of the browser configuration issue blocking payment.

• Staff member activity

  A fix has been implemented to ensure the POS activity log and Venue Manager activity stream is data is associated with the correct staff member logged in to POS at the time of transaction.

• Membership custom ticket ID's

  Membership custom ticket IDs can be used to redeem tickets online as discounted codes, similar to the redemption rules applied in POS.

• Gift card redemptions

  A fix has been implemented to ensure Vantiv gift card values are properly deducted and recorded in the payment history when redeemed.

• Mobile check-in app sync

  The requirement to manual sync to find a booking has been eliminated after scanning a ticket.

• Standard pass calendar update

  Updated the default year displayed in the calendar modal used in the standard pass setup page when defining a fixed sales end date.

• Ticket downloads

  A fix has been implemented to allow downloading of tickets, master and itemized, from the Venue Manager.

• Online waiver signatures

  A fix has been implemented so that if the online waiver is opened using a touchscreen device, it recognizes a signature drawn via touch.

• Tips fix

  A fix has been implemented to correctly record a tip added to a fully paid booking.

This month we are releasing a few big updates to the platform! 

The invoice email has been added to Template Studio, we've improved access to help resources in Venue Manager and we have launched our public roadmap! We have also enhanced the user experience of the online waiver and implemented changes to minimise errant unpaid bookings in POS. 

Read more below 👇

• Template Studio support for the invoice email

  Venues with can now brand, personalise and customise the invoice emails in ROLLER's powerful template studio.
  Learn more about Template Studio

• New product roadmap

  We have launched a new public roadmap which allows you to view what we are currently working on, what we are considering developing, contribute feedback and submit your own ideas.
  Learn more about the ROLLER product roadmap

• Online waiver UX enhancements

  The user experience of the online waiver has been enhanced to provide an experience that better represents your venue's brand and to improve the completion rate of waivers prior to venue attendance.
  Learn more about online waivers

• Unpaid bookings

  We have created new staff permission 'Can create unpaid POS bookings' and a new warning notification in POS when processing transactions with an outstanding balance remaining or when removing items from an existing booking, to remind them of the appropriate actions that need to be taken.
  This new permission is enabled by default for the 'POS Operator' staff role and can be disabled by creating or adjusting custom roles.
  Learn more about staff roles
  Learn more about processing sales on POS
  Adjusting items for existing bookings on POS

• Streamlined support resources

  Staff members using Venue Manager can now access the ROLLER knowledge base and submit support tickets without leaving the application. We've made it easier to log support tickets by pre-populating your contact information in the form and we will be progressively the enhancing the suggested articles to relate them to the specific screen of the application that you're currently viewing.
  Learn more about the options you have when navigating ROLLER Venue Manager

• Disabling 'other amount' refunds in POS

  The 'Other refund' option can now be disabled, forcing either item level or full transaction refunds.
  Please contact ROLLER Support to have this option turned on in your venue.
  Learn more about POS refunds

• Manual address entry in online waivers

  Guests of venues capturing customer addresses within the waiver flow have a new option 'I can't find my address'. This enables manual address entry in the event that autocomplete lookup cannot find their address.
  Learn more about how to set up online waivers

• Disable checkout reCAPTCHA challenges on mobile devices

  Guests using a mobile device to use a ROLLER checkout will not be required to complete a reCAPTCHA challenge where the venue has activated this feature.
  Learn more about customizing online checkouts

• Euro POS denominations

  POS cash calculator now enables collection of 1c, 2c, 5c, 10c, 20c, and 50c Euro denominations for venues trading in Euros
  Learn more about balancing the till at the end of the day

• Forcing GL code specification at HQ

  Venues using HQ functionality to control product lists of managed venues can now force the association of GL codes during product creation in HQ. Please contact ROLLER Support to have this option turned on in your venue.
  Learn more about GL code and reporting categories

Fix 

• Postcode data in the attendance report

  Postcode data entered at POS is now displaying correctly in the attendance report.

• Credit card payments

  Venues using the Worldpay payment integration at POS and self-serve kiosk will now see the last 4 digits of the credit card used to complete the transaction, similar to online transactions.

• PDF invoice payment link

  Invoices generated in ROLLER will now include a link to make a credit card payment directly from the PDF file.

• Invoice due date

  The correct invoice due date is now showing in the invoice email.

• Waivers for HQ managed products

  A fix has been implemented to enforce waivers as a mandatory requirement for products imported from the HQ catalogue.

• Self-serve kiosk waivers

  Fixed an occasional issue where the self-serve kiosk screen could freeze when a customer completes a waiver.

• Online waivers with custom forms

  A fix has been implemented for waivers using custom forms to correctly display waiver holder data in Venue Manager.

• Self-serve kiosk gift card redemptions

  A fix has been implemented relating to gift cards redemption at the self-serve kiosk to correctly display the card's balance in Venue Manager.

New 

• Detect online bot activity

  Online checkout now includes a setting to activate ReCAPTHCA in an online checkout to detect and challenge bot-based fraudulent transactions. Venues can activate this by turning on the Detect bot activity setting in the online checkout settings page in Venue Manager.

Update 

• Multiple product membership redemptions

  Venues using the membership functionality (currently in beta) can now redeem more than one product per booking/transaction.

• Thailand POS denominations

  Venues located in Thailand will be presented with Thai Baht denominations when using cash to process a transaction in POS and when cashing out using the cash calculator.

• Access to ROLLER Help Centre from POS

  Venues now have the ability to access the ROLLER Help Centre directly within the POS application by clicking 'Help' from the More ... menu. If you wish to de-activate this function in POS, navigate to More > Settings > Device and deactivate the Enable Help in the main menu setting.

Fix 

• Localised date support for waiver search

  Enhancement to support the localised date format (such as MM/DD/YY) when searching for a waiver by date of birth in POS .

• POS templates

  Fixes relating to POS templates to ensure the same product is not displayed multiple times, which introduced a performance issue and impacted the POS to load time.

• Attendance report

  Updated the Attendance report to display the name of the device name that was used to check in the ticket rather than purchased the ticket.

• BOCA printer bulk printing

  Implemented enhancements to support bulk printing between 6 - 10 tickets using a BOCA printer.

• Coping schedules

  A pop up blocking the ability to copy a schedule from one product to another has been removed.

• Zip code capture in Membership purchases

  Venues capturing Zip code at POS will be required to enter the code before they can authorize a customer's credit card and complete the membership purchase.

• P0S manager code retries

  Entering a manager code as a POS operator to access prohibited areas of the POS no longer deducts the number of attempts to enter the code.

• Reporting daylight saving adjustment

  Adjustment to ROLLER reports supporting daylight savings so that it is showing the correct data.

• Loyalty search

  Implemented fix relating to searching loyalty customers by loyalty number.

• Invoice widget update for Adyen

  Support for the Adyen hosted payment page has been added to invoice widget.

• Deposit payments in online checkout

  Implemented fixes related to the recent conversion optimisation updates affecting checkouts offering deposit and full payment functionality.

• Company validation

  Updated the user interface when creating a company in Venue Manager (Customers > Companies) to define the maximum character length.

• Payfort hosted payment page fix for online checkout

  For venues using Payfort as their online payment gateway, if the hosted payment page is closed, an error message will appear on the checkout instead of being stuck in the "processing payment" page.

• Tax calculation update on online checkout

  Fix implemented for tax calculation in the POS cart for deposit payments.

• Venue Manager booking partial payment fix

  Taking a partial / deposit payment for bookings is now charging the right amount to the customer.

• Login error message

  Updated the error message if a user tries to log in to ROLLER when email and/or password is left blank. Also updated the message if the user forgot their password or entered the wrong password.

• Unpaid funds on suspended memberships

  Re-activating a suspended membership will back charge the amount owing up until the date of automated suspension rather than the entire period (i.e. it will not accrue owing funds for the period after suspension).

• Updating a staff members role

  A fix has been implemented related to the recent upgrade to Auth0 to remove an error when a staff members role was changed.

• Payments in Venue Manager

  A fix for an issue relating to recent Auth0 upgrade where staff members assigned a custom role was not able to process payment for a booking in Venue Manager.

• GL codes and reporting categories

  A fix has been implemented so that products assigned to a reporting category are correctly listed in the reporting categories view in reports instead of showing as "unassigned".

• Venue specific translations

  Changes have been made to support online checkout venue-specific translations where capitalised letters of the venues URL slug caused the translation not to initiate.

This month's release introduces new features including the ability to add a customer profile in POS bookings, blocking out capacity from the daily capacity view, checkout flow update, and reactivating membership from POS. In addition, there are many other updates and fixes - read on for more details.

New 

• POS customer search

  A brand new customer search function to enable venues to search, create, edit, and assign customers to bookings.
  Learn more about managing customer data in POS

• Blocking out capacity via daily capacity

  You can now block out your location capacity directly from the daily capacity view and a new blocked capacity interface.
  Learn more about the different ways to block out location capacity

• Option to hide ticket type from online sales

  You now have the option to hide certain Standard pass, Session pass, packages, and Membership ticket types from online sales by ticking the 'hide from online sales' tick box.
  Learn more about hiding tickets from online sales

• Compulsory Membership booking holder

  We have implemented updates to force staff members to capture and associate a customer as the booking holder of all membership bookings.

• Reactivating memberships at POS

  Functionality to enable staff to update the credit cards associated with suspended recurring memberships has been added to POS.
  Learn more about reactivating membership from POS

Update 

• New zip code capture interface

  We have redesigned the user experience for staff members capturing zip/post codes from customers at ROLLER POS.
  Learn more about managing customer data in POS

• Checkout flow update

  We have removed distractions from the payment page of the online checkout to aid conversion including the discount code, membership and gift card redemptions + the terms acceptance and moved them to the 'Details' page.

• Restricting standard pass sales

  Standard passes sales can now be restricted by closing off sales on a selected date or reopening them from the Calendar view.
  Learn more about restricting sales

• Cash calculator adjustments to Canadian currency

  Canadian venues will now see denominations between $.01 and $100 that matches the Canadian Dollar denominations when using the cash calculator functionality to close off the till for the day.
  Learn more about how to close off a POS till at the end of the day

• Support for Thailand

  Added currency support for Thai Baht.

Fix 

• Adding a minor to existing waiver in Self-Serve Kiosk

  Fixed display issue relating to adding a minor to an existing waiver.

• Discount with booking date restriction

  Discount codes created with a restriction date are now functioning as designed in the Self-Serve Kiosk.

• HQ venue tags

  Fixes have been implemented to ensure any venue tags applied in HQ are correctly saved.

• Duplicating ticket variations

  Updates were made to POS templates to prevent product variations from duplicating when being added to POS templates.

• Text wrapping in email templates

  Removed hyphenation settings which caused words to be split across multiple lines mainly in small mobile views of email templates.

Update 

• Option to hide ticket type from online sales

  You now have the option to hide certain Standard pass, Session pass, packages, and Membership ticket types from online sales by ticking the 'hide from online sales' tick box.
  Learn more about hiding tickets from online sales

• POS multi-venue access

  Update to the multi-venue access functionality so staff members with multi-venue access can now jump into POS on the venues linked to their login.

• 'Require manager authorisation to overbook' setting update

  In the past, having the 'require manager authorisation to overbook' turned off means that anyone can overbook a session. If the setting is on, only an administrator and manager can overbook. With the current update, new staff permission 'can overbook session capacity', has been added so anyone using a custom role with this permission turned on can overbook without needing an administrator or manager-level permission.

• Rename Package variation name for Single Package product

  Venues using our Packages functionality can now rename the variation name of a Single Package product, similar to Multiple Packages product.

• HQ-managed venue updates (Beta)

  HQ-managed venue (currently in Beta) can now create their own package variations, as long as the underlying products are HQ-linked products. Venues can also create their own variation of HQ-linked stock products where it pulls in the same reporting and product category properties. HQ-linked venues can now also configure their own Membership discount settings.

• HQ stock variations

  Venues managed by a HQ venue (currently in beta) can now create their own variation of a HQ stock product whereby the venue pulls in the same reporting and product category properties.

• HQ membership discounts

  Venues managed by a HQ venue (currently in beta) can now configure their own membership product discount settings.

• Recurring membership reporting update

  'Recurring payment' is now added into the transaction location filter in the transaction report and any other reports which use the same control.

• Membership discounts

  Venues using the membership functionality (currently in beta) can now add, adjust, and remove discounts from an existing membership product at any time. This will apply to past & future purchased memberships.

Fix 

• Checking in expired tickets

  A warning message will now be displayed in POS if an expired ticket is checked in.

• Online checkout popup blocking in Firefox

  A change has been implemented to stop Firefox from blocking modal pop-up windows in the online checkout.

• Self service kiosk waiver display

  Fixed occasional issue with screen display when a customers were signing a waiver without a minor attached.

• Stock management

  Fixes to the saving of changes to a stock level in Venue Manager and the sale of stock items online when it has a limited quantity.

• Override sales period

  Fixes to the override sales setting of a standard pass.

• Bookings and availabilities view timeout

  Fixed an issue when select a date of the bookings and availabilities view in Venue Manager where a timeout occurred.

• Discounts on package products

  A fix has been implemented relating to discount codes applied to package products to correct a calculation issue.

• POS till start date

  A change has been implemented so that the till start date is always equal the first payment, to ensure all transactions are recorded in the Till History Report. A fix has also been implemented so that when a till is opened the next day, it doesn't reopen on the previous day's date leading to incorrect session dates.

This month's release introduces new features including the new POS Functions menu, addition of Ticket Templates to Template Studio, access to manage POS receipts, discount and gift card support for SSK plus central management of multi-venue staff and roles. Additionally, there are many other updates and fixes - read on for more details.

New 

• Quicker access to POS functions

  ROLLER POS now features a new More button to give staff members faster access to Open Till, Till Notes, Settings and Activities functions. This button’s position is also fixed to the bottom left-hand corner, eliminating confusion and time-consuming scrolling to access these functions.
  Learn more about POS functions

• Template Studio support for Ticket Templates

  Template Studio now features support for editable Ticket Templates to enable you to customize your venue’s PDF tickets. Ticket Templates have been updated to make it easier for your guests to find key information on their tickets.
  Learn more about ticket templates

• Manage your venue’s POS receipt settings

  You can now manage your venue’s POS Receipt Settings within Venue Manager, including the display and print options, uploading logos and managing tipping prompts. You were not previously able to edit these settings and this is the first stage in exposing all configuration properties.
  Learn more about adjusting POS receipts

• Discounts & Gift Card support in Self Service Kiosk

  Support for discount codes & gift cards has been added to our hugely successful ROLLER Self Service kiosk app, providing guests with the ability to self redeem offers.
  Learn more about discount codes & gift cards in SSK

• HQ managed staff & roles

  HQ Venue Control is a beta feature of ROLLER Venue Manager enabling multi-venue operators to centrally manage Products, Settings and now Staff Members and Roles.
  Learn more about managing HQ staff & roles

Update 

• New & improved Staff Member management experience

  We’ve updated the Staff Member record & listing pages in Venue Manager to provide you with a cleaner & more user friendly interface. Venues using Time Tracker will be able to quickly view the current clocking status of Staff Members from the listing as well as filter the listing by clocking status.
  Learn more about staff member accounts

• Mobile Check-In app performance optimisations

  The Mobile Check In App has been enhanced to improve performance for venues with very high ticket volumes.

• Recurring membership ticket information in POS

  For venues using the recurring membership functionality (beta), users can now see when the membership starts and the cost per month by searching the membership and click on 'Ticket' in POS.

• Recurring membership refunds

  Venues using the Worldpay online payment gateway integration can now refund a customer's recurring payment transaction from Venue Manager by searching for the booking and selecting the Refund option from the More menu.

• Data API performance optimisations

  Numerous optimisations have been implemented to improve the performance of queries and to mitigate timeouts.

• Products not for individual sale

  Products configured as Not for individual sale will no longer display as an option to sell when adjusting a POS menu item.

• Autocomplete address lookups

  We have changed providers from Google Places to Algolia Places to support this functionality.

Fix 

• Time Tracker login

  Venues using the Time Tracker functionality can now login to the Time Tracker page without seeing an unauthorized message.

• Deferred Revenue per Booking Report adjustment

  Fixes to exclude fully paid stock items or past bookings on this report, as they should be recognised as revenue instead of deferred revenue.

• SSK start screen optimisation

  SSK has been optimised for checking for active device, where the active device API is no longer called on the start screen because it could be idle for any length of time.

• Ticket based capacity adjustment

  Venues selling Standard Passes with a set ticket quantity to manage capacity instead of Location functionality are now seeing the correct available/remaining passes to purchase in the Online Checkout.

• POS cash refunds

  Fixed an issue with cash refunds in POS adding the amount refunded to cash taken in the Current Till. This also corrects figures displayed in the End of Day report.

• Transaction Fees

  Fixed a display issue for Venues adding a per-product transaction fee showing the incorrect transaction fee amount in both Online Checkout and Venue Manager.

• Discount code generation

  Updates to generate the correct quantity of new discount codes when items are added or quantity has been increased in a booking.

• Multiple venue POS access

  Fixed issue for Staff Members of multiple Venues using the Launch POS function from Venue Manager when they have switched to a non-home (non-default) Venue.

• Waiver expiry email template

  Fixes of the Waiver Expiry Email to ensure editing of the template is saved properly in Template Studio.

💪🏽 This week's release is focused on maintenance and implementing fixes for the ROLLER platform. Read below to see all updates 👇

Update 

• Daily Capacity View update
  Fix implemented around the ability to create a new booking in the Daily Capacity View (BB-4067)
• Sales Tax receipt adjustment
  Sales Tax receipt is now fixed to show the correct tax amount (BB-4325)
• iFrame Checkout adjustment
  Fixes around responsive iframe for our online checkout (BB-4797)
• FDMS integration adjustment
  Fixes around our integration with FDMS, particularly around card refunds in POS (BB-4799)
• UX update for Self Serve Kiosk (1)
  Updates around the spacing and margin on the "Add Ons" section in the Self Serve Kiosk (CX-726)
• UX update for Self Serve Kiosk (2)
  Updates around the layout and button placing in the Self Serve Kiosk (CX-727)
• Update to the Brand & Appearance functionality
  Users can now download images that are already uploaded on this page by right-clicking and select 'Save image as..' (VM-7241)
• Checkout adjustment for Recurring Membership
  UX update to correctly show the price and currency symbol (VM-7783)
• Booking confirmation requirement update
  This functionality is now available for all clients (VM-8555)
• Bookings view update
  Weekly Availability View legacy page no longer showing in the Venue Manager (VM-8739)
• Venue Manager button update
  Updating button styles in the Venue Manager (VM-8789)
• Recurring Payments report
  For clients currently testing the Membership feature, a new report called "Recurring Payments Events" is now available in the platform (VM-8886)
• **Updates around discount for recurring payment **
  Discounts applied to a recurring payment will only affect the first payment and not the ongoing payments as well (VM-8924)
• Updates around validation message for recurring membership
  Certain actions around recurring membership will now trigger different validation message displayed (VM-8925)
• Wording change for Membership product setup
  Wording around the membership's Sales Period has been updated to make it clearer for the end-user (VM-8929)
• Updates around purchasing membership in POS
  Validity around purchasing multiple memberships in POS so that in one transaction, all the membership will start at the same time (VM-8936)
• Activity Stream scroll bar update
  Updates has been made to the activity stream scroll bar in the Venue Manager to support the new version of Google Chrome (BB-4805)
• Credit card prompt update for recurring membership
  A prompt to capture the customer's credit card details appears even when the first payment is discounted down to $0 (BB-4807)
• Booking list scroll bar update
  Updates has been made to the booking and waiver list in the POS to support the new version of Google Chrome (BB-4808)
• Updates around refunding individual tickets or other amounts
  Fixes has been implemented around refunding individual tickets and refunding other amounts using a credit card for clients using Sagepay as an online payment gateway (BB-4820)
• Updates around the date displayed when purchasing membership starting in the future
  Fixes has been implemented to ensure the selected date is showing up correctly (VM-8873)
• UX update for POS login page
  POS login page is now showing the new, updated layout (VM-8941)
• UX update for Venue Manager login page
  Venue Manager login page is now showing the new, updated layout (VM-8942)
• UX update for Forgotten Password page
  If you forgot your password and click on the 'Forgotten your password?' option, you will be taken to the new, updated layout (VM-8943)