Sell

• Cloud Printing
  • Resolved an issue preventing some print stations from loading into the POS device.
• Memberships
  • Membership payment reminder communications for US-based guests are now only sent during business hours.
• Mobile F&B Ordering
  
  • Enhanced the way stock items appear in POS for Mobile F&B Orders, particularly when modifiers were present.
    
• Online Accounts
  • Resolved multiple issues that prevented guests from being able to login to their online account via mobile authentication.
  • Fixed a bug that prevented the "Update booking" button from appearing in booking notification emails to guests.
  • Enhanced the booking management functionliaty to enable more guests to update their bookings online. This means more scenarios are covered where booking updates could be applied by guests.
  • Resolved a bug that prevented the verification code email being sent to guests when registering a new online account.
  • Resolved a blocker that prevented some guests from being able to update the payment details for recurring memberships.
• Online Checkout
  • Released more availability enhancements to provide accurate ticket availability times in the online checkout.
  • Packages can now be added as an addon/upsell item in the progressive checkout.
  • Party package variation options are now required to be entered by guests.
• POS
  • Enhanced the waiver search functionality to provide more accurate results.
  • Resolved an edge-case tax calculation issue that was impacting an individual booking.
  • Enhanced the ticket refund calcualtions to prevent inaccurate refunds from being provided.
• Receipts
  • Enhanced the translations for non-english receipts, to better represent the month of transaction date.
  • Resolved an issue that prevented the last 4 digits of the credit card from showing on the tax invoice receipt.
• Self-service Kiosk
  • Prevented an issue that caused the kiosk to become frozen when the home page button was selected, where the kiosk was configured to a non-english language.
• Venue Manager
  • Fixed a bug that incorrectly caused a "Payment details not stored" message to appear when trying to charge a remaining balance on a booking

Serve

• Cashless Cards
  • Fixed issue preventing purchase of Amusement Connect cards in POS due to errors when inputting 10-digit card numbers.
• POS
  • Fixed issue in POS 2 where tickets could not be scanned without clicking into the search field first, now allows direct scanning of QR codes upon POS startup.
• Waivers
  • Resolved issue in POS where attaching a parent waiver to a booking now properly includes associated minor waivers without requiring multiple searches.
  • Fixed issue in Waiver 2 where the date of birth dropdown was not displaying for adult or guardian, preventing waiver signing. Now guests can enter date of birth as required.
  • Resolved issue where ‘Can use waiver after checkout’ option incorrectly displayed a waiver button on venues not using waivers, now correctly hides the button when waivers are disabled.
  • Fixed issue where the ‘Copy unique waiver link’ button was missing from the Documents tab of bookings in Venue Manager, now correctly displays for easy access.
  • Corrected grammar error on Waiver kiosk ‘Looks good’ button, now displays as ‘Looks good’ without apostrophe.
  • Resolved issue where the new change booking holder page on POS could not search by membership ID, now allows for successful search and retrieval.
  • Fixed SSK text color setting for inversion.
  • Resolved UI issue in SSK where two buttons were incorrectly selected simultaneously when adding minors for existing guests.
  • Resolved issue where online waiver default language appeared empty despite multiple languages being available.
  • Adds the 'Send Waiver Request' feature to the booking confirmation screen, making it more accessible for venue staff to efficiently send booking-specific waiver.
• Wristbands
  • Resolved issue where changes to Product Specific Wristband schedules were not saving in Venue Manager, now updates correctly upon saving.
  • Fixed issue where Product specific Wristbands could be created without adding a Product.
  • Fixed issue where wristbands couldn’t be created in VM due to greyed out ‘Apply’ button on REL.

Market

• Discounts
  • Fixed issue on POS2 where custom percentage discounts were not applying correctly, now correctly applies custom percentage discounts on bookings.
  • Resolved issue where emails distributing ‘Issue Discount On Purchase’ discount codes included an outdated website link leading to a 404 error.
• Segments
  • Resolved issue where Campaign Monitor was not correctly importing VM Segments with Marketing Opt-in criteria.
  • Updated segments UI to enforce selection of a valid value for ‘Flags and bans’, ensuring proper validation on save.

Manage

• API
  • Added tags to the response for Get product details API.
• Bookings
  • Fixed an issue where a session pass with no session time would book capacity for the whole day.
  • Resolved an issue where changing a booking date caused tickets with consecutive sessions to revert to single session durations.
• Capacity
  • Fixed an issue where daily capacity view would show overlapping bookings for small session times.
  • Resolved an issue where the single product resource was being overbooked.
• Stock
  • Imported stock items now appear on dockets and display on KDS.

Sell

• Google Analytics
  • Google Analytics no longer sends remove item events when stock items are added to party packages.
• Memberships
  • Enhanced memberships so that when redeeming, the membership shows the booking holder name when there are no assigned waivers.
• Mobile F&B Ordering
  
  • Resolved a visual bug that made it appear as though Mobile F&B checkout settings were not being saved.
  • Released several enhancements to improve the reliability and timeliness of production dockets, when ordered via Mobile F&B ordering.
    
• Online Accounts
  • Fixed a display issue which made it confusing for guests to understand how much a booking was still owing, after they modified the booking using online accounts.
• POS
  • Resolved an issue that prevented some bookings from being refunded.
  • Fixed an edge-case that caused delays in members to be charged.
  • Overcame a challenge that caused some multi-pass bookings to be unable to be redeemed.
  • Fixed an issue that prevented tax from being charged in some bookings, requiring a second payment to be processed.
  • When using the setting ‘Create separate items for packages’ printed receipts from POS will combine the quantities into a single row.
• Progressive Checkouts
  • Resolved a display issue that caused confusing deposit amounts.
  • Packages are now correctly showing the quantity selector for guests.
  • Resolved an edge-case which prevented a small number of guests from purchasing a package product.
  • Enhanced the progressive checkout, so guests can quickly find available sessions when viewing a product that wasn't available on the same day.
  • Prevented Addon products from appearing in the upsell area of checkout when not configured to do so.
• Self-service Kiosk
  • Prevented an issue that caused the kiosk to become frozen when the home page button was selected, where the kiosk was configured to a non-english language.

Serve

• Segmentation
  • Resolved issue where users with 'Can access segment settings' permission were unable to access Guests/Segmentation.
• Waiver
  • Fixed issue on Sign Your Waiver' button now correctly links waivers to bookings during checkout.
  • Fixed issue where Waiver Reminder and Booking Reminder settings under Party Packages wouldn't save without specifying a number of days.
  • Resolved timeouts occurring during waiver searches in Venue Manager.
  • Improved text for enabling the waiver after checkout feature in the progressive checkout setup to make it more intuitive and user-friendly.
  • Fixed issue in new waiver app where underage guests could sign waivers as adults despite age restrictions, now implements proper validation.

Market

• Discounts
  • Resolved issue where percent discounts could be erroneously applied to recurring membership bookings via POS, preventing potential overcharging or overpaying.
  • Resolved issue with discount code usage report incorrectly displaying usage count, now accurately reflects correct usage count for discount codes.

Manage

• Bookings
  • Solved a problem where bookings with special characters in the booking name could not be exported to PDF.
• Daily capacity
  • Blocking capacities over multiple dates no longer needs a page refresh.
• Guests
  • Addressed an issue where guest flags were not displaying correctly on bookings when searching for a guest by phone number.
• HQ
  • Fixed an error that prevented saving package ticket types in HQ, which required all variations to have a session ticket type or none at all.
• Packages
  • Fixed an issue where users were unable to save a pcakge after adjusting sales period or deleting a variation.
• Parties
  • Fixed a problem where the party name capture checkbox in Party Packages was being unintentionally enabled.
• Reporting
  • Fixed an issue that resulted in net revenue figures between Revenue recognition and Sales tax reports for some venues using tax fees.
  • Fixed an issue that resulted in incorrect payout data for some venues.
  • Transaction by channel report now includes recurring payments.
• Schedules
  • Resolved an issue where users were unable to save schedule edits due to the system not recognizing resources.
  • Fixed a bug where adding existing schedules did not properly include resources in new schedule.
• Settings
  • Admin staff can now access the Print Station in Venue Manager settings without any issues.
• Standard passes
  • Fixed an issue that caused item quantity to reset each day for standard passes, causing the product to be available again the next day.
• Stock
  • Resolved an issue where venues were unable to create stock variations that included a user-defined cost.

What's happening?

Our waiver reminder email for party package bookings is now available. In our beta, we reduced the number of waivers signed on the day by approximately 24%!

Prompt party booking holders to get their guests' waivers signed before the event and significantly reduce day-of waiver signings, freeing up time for upselling and ensuring a smooth party start. ✨ 

Why is it important?

• More guests will show up with a waiver already signed, resulting in less chaos and last-minute stress. 🎈
• Party booking holders can easily see which guests haven't signed waivers yet and send them the booking's unique waiver link for easy follow-ups. 😊

How do I enable it?

1. From Venue Manager, go to Products > All products.
2. Select the party package product that you want to enable it for.
3. Scroll to Additional options.
4. Select Waiver reminder and set the desired time in days to remind guests prior to the booking (we recommend 7 days)

This feature is available on all plans, with email template customization for Pro plans and above.

Experience less stress and more fun with our new waiver reminder email for party package bookings! 🚀

Learn more

Stored payment methods is now live for all ROLLER Payments customers! 

Missed collecting a payment during peak times? You can now follow up with guests later to confirm and process payments seamlessly for bookings made online. 

Parents managing young children after a busy party? Simply ask, “Would you like me to charge the card on file?”  

✨ Our beta customers have collected on average $3,000 per month by charging a previously used card.

Here’s how it works: When a guest books online, say for a party and pays a deposit online, we securely save their payment method. On the event day, extra charges and outstanding amounts can be easily charged from the booking to the saved card, avoiding a physical checkout.

You’ll be able to:

• Settle outstanding balances without guests waiting in line.
• Focus on delivering exceptional service.
• Provide an easy exit, especially for parents with young children.
• Ensure the total amounts for bookings are paid for, minimizing lost revenue.

Facilitate a smoother, more efficient payment process, improving both operational efficiency and the guest experience.

Try it out today!

Learn more about how it works

Sell

• Memberships
  • Fixed a graphical issue which caused memberships to appear to have a status of Pending Activation when the memberships were active.
  • Resolved an edge-case bug that caused a guest to be charged at an incorrect frequency for their recurring memberships.
• Progressive Checkouts
  • Resolved a sporadic graphical issue which caused the checkout to show "today" as the selected booking date, despite the user previously selecting a different booking date.
  • Enhanced the user experience of adding a removing tickets from a cart for users on small mobile devices
  • Fixed a problem that prevented users from removing party add-ons from their cart.
  • Resolved a problem that caused an unexpected number of add-ons to be added into the cart, when the addon product was configured as a forced add-on
  • Fixed a bug that prevented Venue Manager from saving when configuring checkout upsells
  • Enhanced the checkout so that country codes are now correctly added to guest records after they create an account via Online Accounts
  • Fixed an issue that caused package variations to show incorrect session times available for booking
  • The checkout now has a better experience for guests navigating using the Back button on the web-browser when using a checkout that starts on a defined date
  • Progressive checkouts no longer incorrectly use the POS ticket override images, instead using the main product image
  • Fixed a graphical issue where open add-on products were showing on the upsell page in the checkout despite being expired 
  • Venues can now re-arrange the order of addons/upsells in the progressive checkout, to drive higher order values from checkout users 
• Mobile F&B Ordering
  • Enhanced the print routing for Mobile F&B Ordering to reduce the time it takes to print a docket 
  • Mobile F&B Ordering no longer requires operating hours to be configured, plus, the mobile checkouts will allow orders to be placed by guests outside of the operating hours, provided there is a stock period configured 
  • Mobile F&B Ordering no longer requires operating hours to be configured, plus, the mobile checkouts will allow orders to be placed by guests outside of the operating hours, provided there is a stock period configured 
  • When a guest adds a special instruction to their order via Mobile F&B Ordering, it now displays nicely in the POS.Mobile F&B Ordering no longer requires operating hours to be configured, plus, the mobile checkouts will allow orders to be placed by guests outside of the operating hours, provided there is a stock period configured.Mobile F&B Ordering no longer requires operating hours to be configured, plus, the mobile checkouts will allow orders to be placed by guests outside of the operating hours, provided there is a stock period configured.
  • Guests can now view a history of their Mobile F&B Orders within their Online Account.
• POS
  • Resolved a bug that caused capacity to be incorrectly calculated for some venues, when atempting to add a session pass to the order
  • Tickets can now be scanned in POS without needing to click on the search field
  • Stock products can now be suspended from ordering via the POS. Whilst a product is suspended it will require a manager PIN to be entered before it can be added to the order.
  • Fixed an issue that allowed specific staff members to refund orders without being assigned the permission in their staff role
  • Resolved a graphical issue that displayed tips as being paid twice, causing the booking to appear as overpaid. This was purely a visual bug
  • Resolved an issue that caused tax amounts to incorrectly calculate for some membership products
  • Fixed a system challenge that prevented tax from being included in refunds, causing venues to submit multiple refunds to settle bookings
  • Fixed a challenge that caused capacity to be incorrectly calculated for some venues, after a package was added into a booking
  • Resolved a bug that sometimes caused a "Session time not allowed" error message to appear when adding a package to a booking
• Production Management - Fixed an issue that prevented test printing for Epson EPOS YM-U220 Printers 
• Online Accounts - Enhanced the booking management functionality to allow more booking scenarios to be managed by guests. 

Serve

• Waivers
  • Resolved issue where the 'Add waiver for participants' button in CX3 returned a Page not found/Broken link error after completing a booking
  • Fixed issue where waiver holders with specific surnames were not appearing in search results when using the surname in POS
• Party Packages - Resolved issue when updating Custom Ticket ID for party package products 

Market

• Membership Expiry Notification - Updated the default membership expiry notification template to provide for a better guest experence
• GX Score - Resolved a bug that prevented guests from accessing the Guest Responses area without an irrelevant role permission. 

Manage

• Analytics
  • Weekly performance dashboard- Insights on the sales, revenue and attendance from past week and guest bookings for the next week, helping venues predict busy periods, plan efficiently for events, and optimize staffing
• Staff permissions
  • Fixed an issue where custom staff roles could not access the Fees section under Taxes and Fees
  • Resolved issue where staff members with a custom role and correct permissions were unable to create/edit products
  • Resolved issue where staff members with the 'Manager' system role were unable to access the 'ROLLER Payments Performance' report
  • Fixed issue where staff members with a custom role were unable to edit email templates despite having the "Can edit email templates" permission enabled
• Passes
  • Fixed an issue where ticket variation images could not be saved when added to session ticket types
  • Fixed an issue where Standard Passes did not have the Groupon box to check, preventing them from being sold on Groupon
  • Resolved an issue where resources were unexpectedly removed from Standard Pass variations when the "Unlimited" option was checked
  • Resolved issue with creating $0.00 variants of standard passes in Venue Manager, now allowing successful saving without the "Variation cost is required" message
• Stock
  • Fixed an issue where stock products with a quantity of 0 were incorrectly displayed as 'unlimited' in the stock product’s configuration page
  • Fixed issue preventing the archiving of unused stock items due to ROLLER incorrectly identifying links to Party Package products
  • Resolved issue where stock variation images were not saving after upload, ensuring that images are properly saved and displayed on the POS
  • Resolved issue preventing the archiving of a stock product despite not being linked to a package
• Waivers
  • Added the ability for venue staff to quickly copy unique waiver links for specific bookings directly from Venue Manager
  • Resolved issue causing non-responsiveness in the Waiver Holders page after multiple searches
• HQ
  • Fixed issue where the duplicate button for stock products was not functioning within HQ-controlled venues, ensuring successful creation of duplicate variations.
  • Resolved issue where ticket types created on HQ were not displaying as available, requiring multiple unchecks and checks of the 'Sell' box
  • Enable booking reminder email feature at HQ level by activating the checkbox in HQ venue product settings
• Activity Centre - Fixed issue where messages in the Activity Center were not clearing properly after clicking Done 
• Activity Stream - Fixed issue with the Log Call function in Venue Manager, which previously failed to record activities in the activity stream
• Add-ons -  Resolved issue preventing the archiving add-on product due to an incorrect association with party package
• Booking Management - Changed the default date selection to the booking date rather than the current date, reducing operational errors and improving user experience 
• Booking Reminder - Resolved issue where booking reminder receipt PDF did not include all payments for bookings with multiple payments 
• Bookings - Resolved issue with bookings occasionally being created without assigned resources, preventing potential overbooking scenarios  
• Cash calculator - Fixed an issue where the Cash Calculator displayed incorrect currency symbols, showing dollars instead of pounds 
• Daily capacity - Resolved issue with the Daily Capacity red line, ensuring it now shows the correct current time  
• Gift cards - Fixed issue where enabling the written message option for digital gift cards did not save properly 
• Emails
  • Added the ability to include a custom panel in Booking Reminder emails for enhanced personalization
  • Added the ability to add brand color in Waiver Reminder email
  • Resolved issue in Venue Manager where the Payment Links email template incorrectly displayed [Booking.Name] as the Booking Contact instead of the Booking Name
• Invoices - Enable booking reminder email feature at HQ level by activating the checkbox in HQ venue product settings 
• Modifiers - Resolved issue with the search function on the modifier page, which previously failed to filter items as expected 
• Party Packages - Fixed an issue in Venue Manager where users were unable to select different stock variations for party packages, defaulting to the first stock item in the list 
• POS - Resolved issue where custom ticket IDs were erroneously rejected with 'Duplicate custom ticket IDs' error 
• Refunds - Resolved issue preventing refunds and cancellations via Venue Manager 
• Resources - Fixed an issue where resources were removed from booking items if the product was no longer in an active schedule 
• Schedules - Fixed issue where Staff Role lacking 'can edit schedules' permission could still adjust operating hours 
• API
  • bookingItemId added to response for getTickets API. 
  • Adressed an issue with itemCost for Party package in Bookings API.
• Reporting
  • Fixed an issue where trial balance report would stop working for venues using cash accounting.
  • Fixed an issue where Product Revenue by Reproting Category was not showing recurrung memebrship revenue

Remove the need for paper dockets and printer headaches! Streamline your kitchen operations with ROLLER’s Fresh KDS integration.

• Delight guests with faster food and beverage service
• Improve efficiency with reduced order errors
• Streamline operations by removing the need for printers

The Fresh KDS integration is now available for all customers with a valid Fresh KDS subscription.

Getting started: From Venue Manager, simply go to Settings and Devices to connect your Fresh KDS account, today!

Learn more

Check out our latest webinar for a rundown of what’s new and upcoming in ROLLER.

We cover so many exciting new products and features—including Analytics, checkout upsells, and online accounts. With these updates, you could save 125 hours per year, reduce admin costs by $18k annually, and increase online revenue by 7%!

Share your feedback

To submit your own feature requests and vote for product ideas via our ROLLER roadmap, click the Help icon at the bottom of the left-side menu from Venue Manager, then select What we're working on.

Sell

• Porgressive Checkouts
  • Enhanced online accounts to make it more clear which payment methods were used for upcoming tickets
  • Resolved a display issue that made it confusing for users when purchasing gift cards
  • Enhanced the checkout to optimize how much description was showing per each product
  • Resolved a bug that caused resources to be incorrectly assigned for online checkout bookings
  • Fixed an issue which caused the number of guests in a party to decline when items were removed from the cart
  • Resolved an issue that caused discounts to include the postage amount of gift-cards in the discounted amount
  • Enhanced the checkout to show guests a sold-out disclaimer when they fully book a product and attempt to add more of the product to the cart
  • Fixed a display issue that caused the terms and conditions buttons to overlap
  • Fixed a visual glitched that temporarily caused the checkout button to be difficult to click on mobile
  • Fixed an issue that prevented guests from being able to reschedule their booking if the online accounts advanced rules were configured in a specific way
  • Enhanced the checkout so that sub-categories now show in the checkout, when the checkout section is set to display products from a category
  • Added the Taiwan country code into the progressive checkout
  • Added additional controls in online accounts when guests attempt to change their details
  • Enhanced the recent checkout upselling feature to better present addons to guests, to maximize cart attachment
  • Enhanced the cart summary in progressive checkouts so that it's clearer for guests to read the items in the cart (or previously purchased, for online accounts)
  • Enhanced the progressive checkout so that venues can now link guests to a specific section of a checkout - useful if checkouts are long. This means websites can now link guests to the specific section and eliminate scrolling from guests. (this has been shown to increase checkout conversion rates)
• Venue Manager - Fixed a display issue which showed bookings as overpaid if a tip was captured in POS
• Fiskaly - Resolved a bug that prevented fiscal data from appearing on receipts when the Fiskaly integration had been completed 
• Mobile F&B Ordering - Fixed a display issue that asked guests for a tip multiple times unnecessarily 
• Memberships - Resolved a display issue that made it difficult for guests to cancel their membership online 
• Meta Pixel - Updated the Meta Pixel so that value is linked when items are added to the cart 
• POS
  • Refunds now correctly include tax when refunding individual tickets
  • Fixed a problem that prevented the till from opening in certain circumstances

Manage

• Venue Manager
  • Resolved issue preventing export of bookings with '/' in the name, enabling PDF export
  • Resolved issue where contact details within a group in an inquiry form did not appear in the header of the Activity Center flyout
  • Fixed issue preventing password reset for accounts 
  • Fixed issue where Tax variations could not be deleted from Venue Settings
  • Resolved issue where ticket availability within session passes displayed incorrectly in Venue Manager and Online Checkout
  • Fixed issue preventing archiving of standard passes falsely marked as in use by a package after removal 
  • Resolved issue where item holder names completed via form at checkout were not showing on the booking when purchasing memberships and a session pass together
• Party Packages
  • Resolved an issue where two default tax rates were being set simultaneously in Venue Manager, causing Party Packages to incorrectly default to 0% tax.
  • Resolved issue with Party Summary Runsheet not filtering resources correctly
  • Resolved issue where resources fell off Party Package Bookings after Booking Amendments, ensuring Booking Amendments no longer cause resource drops
• HQ - Resolved issue where HQ staff with custom roles were unable to access Settings > Account despite the option being enabled 
• Email Template Studio - Fixed issue where waiver section in confirmation emails was not displaying with red background as per template 
• Availability - Fixed an issue where the '2 Hour Field Trip' product, controlled at HQ level, was showing no availability for certain locations despite being set for all venues 
• Capacity
  • Fixed issue where cancelled bookings were still reserving resources in Daily Capacity 
  • Resolved issue where cancelled/incomplete bookings were erroneously blocking capacity in Daily Capacity view 

Reporting

• Analytics
  • Weekly performance dashboard- Insights on the sales, revenue and attendance from past week and guest bookings for the next week, helping venues predict busy periods, plan efficiently for events, and optimize staffing
     
• API
  • bookingItemId added to response for getTickets API 
• Reporting
  • Fixed an issue with missing data in attendance report
  • Addressed an issue with Blank ItemHolderID in members export
  • Fixed an issue with guest count showing as 0 in bookings with Packages
  • Daily summary now includes Till float in Actual cash total
  • Booking ZIP Code export no longer shows Australia when country is blank

We're thrilled to announce the launch of Analytics, an industry-leading business intelligence product, powered by Google, and built directly into ROLLER. 

Analytics transforms your venue data into visual dashboards and reports, where you can monitor key metrics over time, giving you actionable insights into your venue performance to help you grow your business. 🙌 

• Save time on manual data manipulation with simple visual reports and dashboards.
• Boost revenue by tracking revenue growth, anticipating trends that will impact sales, and prioritizing where to make changes.
• Improve membership retention rates, conversion rates, visitation frequency and lifetime value while effectively managing churn.
• Delve into guest purchase patterns and demographics to understand what levers to pull to improve the guest experience.

Getting started: From Venue Manager, simply go to Analytics. Start monitoring your key business metrics today.

Learn more

We're excited to launch the public beta of our new Booking Reminder Email, designed to reduce the manual effort you and your staff currently invest in pre-booking tasks. This automated email can prompt your guests to complete waivers, confirm guest numbers, catering choices, and more, well in advance of their visit.

What's new?

• Set up emails to automatically notify guests about their upcoming bookings and any necessary actions, such as completing waivers. 💌
• Control when these reminders are sent by adjusting the settings directly in each product’s configuration. ⏰
• Customize the email template's content, instructions and language in Settings > Design > Email templates.🎨

How to opt-in to the public beta

All customers on a Pro plan and above can opt-in by enabling the email to send per product:

1. From Venue Manager, go to Products > All products. 
2. Choose the product you want and scroll down to Additional options.
3. Toggle on Booking reminder to enable the email, then set your ideal timing for sending the email. ✅

We want your feedback 📣

Your insights are invaluable! Help us make this feature even better by sharing your thoughts and suggestions on our community roadmap. 

Learn more