The new Schedules experience is a massive enhancement and time saver for venues that sell session based products. It allows staff to create and manage an a venues entire set of schedules within a single, familiar and user-friendly calendar interface. Designed to simplify schedule management and provide you with a holistic overview of what you're selling and when.

Find out more about the New Schedules experience and join the beta.

Overs the years, we are have been lucky enough to receive a lot of word-of-mouth referrals from our amazing community, and customers.

Today, we are really excited to be launching our referral program, to reward our community for sharing the love and referring our platform to other businesses in the industry.

So if you are enjoying your experience with us, and have someone in mind who may benefit from using our platform, all you have to do is ...

1. Log into venue manager
2. Click on the Options menu in the top right corner
3. Share the Love by following clicking Learn More and following the prompts

It’s as simple as that. You make the introduction, and we take it from there.

If the business you refer ends up signing up with us, they will receive a free month subscription, AND you will also receive a credit to your business' account for the same amount, as a thank you!

It’s a win for everyone.

Last month we added restrictions to prevent editing and creation of past bookings in Venue Manager. This impacted some venues unnecessarily such as those that use the cash accounting method so we’ve added a new configuration setting to allow you to control this restriction.

1. In Venue Manager, head over to Settings > Account > Venue Settings
2. Unlock the Venue Settings page to enable editing
3. Scroll down to the Bookings & Enquiries panel and you will see the new Booking Modifications field

This Booking Modifications setting defines how your venue can interact with past bookings. 

Disable all historical modifications restricts changes to any past booking items, preventing past revenue data from changing.

Allow all modifications allow staff to edit any booking and should be used by venues reporting on a cash basis.

You can also enable editing of booking items in the current week/month or set a custom date based on how you manage your reporting and accounting.

Find about more about Modifying bookings in Venue Manager.

We've released a bunch of key updates and fixes for the platform - read on for full details:

Location capacity

Product availability will NOW be instantly updated when a location's capacity is edited. Previously we cached this capacity for performance, so we've optimised this and updated the function.

Invoice payment support for 3DS + alternative payment methods

We've added support for the new online redirection flow to enable 3D secure and alternative payment methods such as iDeal, Sofort, Bancontact, Klarna and many others.

When you send guests an invoice you can now achieve liability shift with 3D secure and offer popular local payment methods.

English language override

We've fixed a number of instances in different apps and emails where this setting was not correctly overriding the venues default language.

Online Checkout updates:

• Browser autocomplete - enhanced error handling for cases where the guest autocomplete data includes an invalid or incomplete address.
• Date fields- corrected several issues with date fields including:
  • Another field was displayed on top of the date selector element of the Gift Card Send Date field.
  • Solved a problem when the browser zoom was not set at 100%.
• Package products - solved a quantity error where the package contains a session product.
• Force minimum purchase - fixed several issues relating to the recent online checkout upgrade with this feature.
• Zip/postcode field - solved an issue that caused this field to incorrectly display in some checkouts.

Reporting updates:

• Product Revenue by Reporting Category - implemented new logic to correct Quantity Recognized data discrepancies.
• Export to Excel - fixed an issue exporting to Excel on the Deferred Revenue report.

Other updates and fixes:

• Enquiry form bookings - fixed an issue that prevented users from viewing these booking records in Venue Manager.
  
• Booking restrictions - resolve an issue where bookings that had both past and future dated booking items would incorrectly restrict staff from editing.
• Email responses - solved a problem with responses to emails generated from activity stream not being displayed in Inbox.
• Self-serve kiosk - fixed an issue adding products to menus.
• Order confirmation email - solved an issue where 100% discounted bookings created via the API we're not sending order confirmation emails.
• Tickets API - resolved an issue where booking date was not included in the endpoints payload.

We've been monitoring guest behavioural changes that have been brought about by the current global pandemic. One of the biggest areas impacted has been the growth in online sales with online transactions are becoming the dominant channel as a percentage of total sales. 

To ensure that we are providing the best possible guest experience, we have implemented a range of enhancements to the online checkout, that will further improve the conversion rates, and make for a great buying experience. 

These enhancements include:

• Add to cart enhancements
• Date led checkouts
• Multiple gift card redemption
• Optimising excessive text
• Enhancement to online sales closed 
• Online waivers
• Multiple ticket dates
• Other mobile optimisations
  • Booking value
  • Checkout process indicators
  • Discount user feedback

To find out more about these updates watch our October Product Updates video 🎥  and/or read our October Product Updates post in the ROLLER Product Blog.

When staff edit past bookings, this can change past revenue data causing issues for finance teams. So we have implemented additional booking validation to prevent these scenarios - namely:

• Adding items to past bookings
• Creating past dated bookings
• Changing a booking item dates
• Refunding items

To find out more about these updates watch our October Product Updates video 🎥  and/or read our October Product Updates post in the ROLLER Product Blog.

Managing Adyen online payments

We've upgraded our Adyen online payment experiences to eliminate the pop-up window and embed secure hosted fields directly into the payment page. This enhancement provides a much better payment experience for guests and improves useability significantly on mobile devices. The update includes:

• secure embedded fields into the payment page for Online Checkout and Invoice payments
• a new seamless full-page redirection flow where a 3rd party page is required in the authorisation flow such as strong customer authentication or alternative payment methods.
• configuration interface in Venue Manager to optimise conversion and cost efficiency by sorting the list and auto-expanding your preferred payment method
• updates to manage the pay later option

Learn more about managing Adyen online payments

ROLLER Payments reporting updates

The ROLLER Payments beta program has been very successful with participating venues in Europe and Australia. As we prepare to make ROLLER Payments available for general release we’ve introduced several reporting updates.

• Transactions report
  This report combines the three previous export reports (Authorised, Settled and Payouts) into a single report that provides a full audit log of each transaction as it transitions through the payment lifecycle from authorised to settled and paid out.
• Daily Summary report
  Aggregates daily activity by channel and payment method and displays payment submissions, authorised payments, refunds, chargebacks, settled funds and acquiring fees on those settled funds.
• Daily Balances report
  Records the daily balance of the venues merchant account. As transactions settle daily the value of funds available for payout increases in the merchant account and this report enables venues to track the funds pending payout.
• Transactions list
  ROLLER Payments also includes a new Transactions interface which replaces your gateways merchant portal. Staff can filter the list of transactions and easily find transactions by card number, transaction ID or Booking ID.

Learn more about ROLLER Payments

HQ reports

Venues using HQ functionality now have access to the HQ Revenue Recognition Report. This report enables HQ venues to aggregate Revenue Recognition data from all selected venues for a week period or less into a single report.

The report grid enables grouping by venue, record type, reporting category and payment status. These groupings and report settings can be saved as View for fast selection in future.

Billing integration

We have integrated our billing platform with Venue Manager to make it easy for venues to self-manage their ROLLER billing and subscription relationship.

Account Holders and Billing Contacts will now be able to access the Subscription and Billing portal within Venue Manager. From here you can now view your account, download invoices, add and edit payment methods and soon you will also be able to manage your subscription plan.

Updates and Fixes

Reporting sync updates

Upgrades to the synchronisations which export and flatten data to our reporting databases have been completed for transaction, revenue and customer records. This completes this performance initiative which has eliminated failures and provides near time availability of reporting data.

Venue contacts

With the integration of Billing, Account Holders and Billing Contacts now have additional privileges to manage your ROLLER subscription. So we’ve added new restrictions to limit edit access to Account Holders.

Referenced refunds for recurring payments

We've added support for Adyen referenced refunds to enable refunds to be processed on tokenised recurring payments.

Disable HQ category sync

This update enables an HQ controlled venue to be excluded from product reporting category synchronisation.

Reporting fixes

• Fixed an issue re revenue reporting which relates to the refund and cancellation of a booking where funds were collected after a redemption or expiry event
• Fixed an issue where accounts receivable was incorrectly reported that bookings were overpaid when bookings met certain edge case scenario's
• Fixed an issue with recognition of revenue of a booking that is cancelled but not refunded
• Fixed an issue where some fully paid transactions are listed in accounts receivable report

Membership editing

Fixed an issue which allowed a membership booking to be edited at POS. Membership bookings can not be edited, they must be cancelled and/or refunded.

Refunds in the activity stream

Fixed issue where a refund issued in Venue Manager was not displayed in activity stream in some venues.

Cookie authorisation issues

We've updated LaunchPad to operate from the roller.app domain which resolves issues with cross-site cookies which are prevalent in Safari and most browsers running in incognito mode.

Time tracker interface

Fixed an issue with the Add shift button in Venue Manager.

We've heard your feedback and included in this release the much-requested feature to edit a closed till session, a significant update to in-app help as well as improvements that are focused on consolidating recent major updates to POS tendering, POS smart menus, reporting and memberships.

We've also been working on the Rest API and have a number of beta users currently consuming the API to support use cases such as general availability queries, cabana availability maps and even 3rd party online checkouts.

READ ON for a full breakdown of the updates - enjoy 🚀

Editing POS till sessions

We've completed a major update to till sessions in POS to improve the user interface and add the ability to edit a closed till session. This update:

• Displays a confirmation warning in when balancing in POS if a cash variance is entered
• Adds support for editing a closed till session at POS
• Records historical edits of till sessions to POS notes
• Improves till session interfaces at POS to enable users to find past sessions and then clearly determine net funds as well as the breakdown of funds received by payment method
• Added a new staff role permission to enable venues to control user that has access to edit closed till sessions.
  

Learn more about editing closed till sessions

In-app help resources

We've redesigned the in-app help experience for users of Venue Manager and POS. This update makes learning how to use ROLLER easier than ever by:

• Displaying contextual help resources to the user based on the page in POS or Venue Manager they are viewing.
  For example - clicking help on the Products page will displays resources specifically related to product management.
• Adding in-app walkthroughs that guide users through processes and interfaces. We will be continuing to create more walkthrough content over the coming weeks.

ROLLER Payments reports

The ROLLER Payments beta has progressed with select venues now onboarded in England, Holland, Germany and now Australia.

A new Summary report has been added which aggregates transactions by date, method and channel, presenting a summary of submitted attempts, authorised transactions, refunds, chargeback and settled transactions. This report has been created using ROLLER's new reporting framework and thus includes grouping and export to excel functionality.

POS updates

• Updated tendering and discount issues relating to currencies which use a comma cent delimiter instead of decimal such as Euro
• Fixed issue where staff with manager role type were not able to view device, till history and current till pages
• Updated minor UI issue with the positioning of type in the quantity arrows controls
• Added restriction to disable quantity button on bookings where a membership discount is applied
• Added a new POS notification when an error in connectivity to ROLLER servers occurs

Smart menu updates

• Fixed issue in Venue Manager where 'Add Products' button in smart menus was not working when the button was pressed for the second time on the page
• Resolved issue editing a section after it had been moved
• Fixed an issue where sections disappeared or where uneditable following the removal of another section on the menu
• Fixed issue where smart menus could be edited without clicking the 'Unlock to edit' button

Membership updates

• Updated reactivation behaviour so that members are charged based on the membership anniversary date if there is no outstanding booking balance.
• Added a function to export memberships to CSV.
• Fixed an issue with memberships incorrectly displaying a 'ticket expired' status
• Resolved discount issue related to duplicate custom ticket IDs
• Fixed issue with Adyen recurring payments
• Updated membership search for venues who do not use waivers to also display custom ticket name in search results

Rest API updates

A number of updates have been implemented to support Apps consuming ROLLER's Rest API, including:

• Production API credentials are now able to be used in playground environments and credentials created in playground will not be deleted with playground data is refreshed
• New Products endpoint created
• Product availability endpoint updates
  • Tax rate data added
  • Session sales dates and cut off time data added
  • Standard pass sales period data added
• Booking endpoint updates:
  • Fixed an issue with Booking Fees on the Booking endpoint
  • Fixed issue with Package sessions
  • Additional capacity validation for PUT calls
  • Added ability to cancel/refund payment DELETE calls

API channel updates

To support bookings created via API we've:

• Added 'API' filter value to all grids and reports that provide a sales channel filter
• Added API as a channel to the Transactions by Channel report
• Updated the Funds Received section of the Daily Summary report to:
  • Separate the Tender Type and Channel sections

Payment Method filter update

The Payment Method filter has been updated and an 'Other' payment type is added which aggregates a number of payment sub-types such as PayPal, iDeal, Sofort, etc. Payment method values are as follows:

• Cash
• Cards
• Bank transfer
• Cheque (if activated)
• Voucher
• Wallet (if activated)

InMoment integration updates

The integration has been enhanced to support additional events, namely: + Post party/group booking attendance survey + New member purchase welcome + Member anniversary survey

Reporting updates and fixes

• Resolved issue which prevented adding a report to favourites section after search
• Fixed search issue in the Discounts by Booking report
• Fixed issue with broken links to the Trial Balance report
• Updated tooltips to resolve an issue where the tooltip sticks when viewing and grouping a column
• Resolved an issue where the mouse cursor did not change on hover of clickable objects

Adyen online payments

Resolved an issue with modal windows that prevented online checkout users from opening the payment modal for the second time in a session.

Display issues on MacOS

Fixed minor UI spacing issue for MacOS users which affected some pages in Venue Manager and made the interface unreadable.

Converting incomplete bookings

Fixed an issue where ROLLER Payments updates had restricted the ability to convert incomplete bookings.

POS device float

Added validation to only allow numeric values.

Gift card search

Fixed an issue where the updating of a gift card id caused it to become unsearchable in POS or Venue Manager.

Saved views

Fixed an issue for users with access to multiple venues where saved venue changes were not independent and were applied across all venues the user had access to.

Ticket description links

Fixed an issue inserting hyperlinks into the ticket description field.

Guests items

Fixed an issue where items were not displayed in Venue Manager > Guests > Items tab.

We've listened and actioned user feedback that described various challenges experienced reporting and analysing ROLLER data. A team of designers, developers, customer success and product specialists have focused on this challenge and this release is a mammoth update of ROLLER Reporting. 

It is the first of multiple planned phases of upgrades. As you will read below, these enhancements provide a significantly improved user experience for you as a user, however, hundreds of hours have also been spent improving our reporting technology and automated quality control processes.

We hope these updates help you to manage your venue more effectively and we encourage you to find out more and watch the demo video.

Reports upgrade

A major overhaul of ROLLER reporting including the underlying technology, a new automated testing framework and new features including:

• New reports home page with more reports, favourites, help info and search
• Drill-down access to the booking slide-out panel
• New data grouping feature
• Export to Excel
• Refactored saved views to improve performance and usability
• Many more usability enhancements for data display, column tooltips & report controls.

Find out more & watch the demo video

ROLLER Payments beta

We've launched our ROLLER Payments beta, a collaboration between ROLLER and Adyen to deliver a seamless and fully integrated global omni-channel payment experience. ROLLER Payments simplifies payments management from sign-up to payout by integrating these experiences directly into the ROLLER platform.
ROLLER Payments is in beta and currently available in limited countries.

HQ Report beta

We have created our first HQ multi-venue report for testing which aggregates data for all HQ linked venues.

Copy from activity stream

We've added the ability to highlight, copy and paste text from the booking activity stream in the Venue Manager.

Smart menu improvements

You can now easily change the section where tiles display when editing smart menus that utlize multiple sections. We've also fixed some issues with the display of session times for some ticket types.

Saved Views updates

As part of the reporting enhancements, the user experience and performance of Saved Views has been improved. These benefits extend to other parts of Venue Manager including Bookings, Runsheet, Daily Capacity, Bookings Calendar, Companies and Waiver Holders pages.

Ticket logo deprecation

The ticket template has been updated to utilise the default logo located in the brand & appearance section of the Venue Manager and the ticket logo has been deprecated as a result.

Weekly availability deprecation

The weekly availability view has been removed and deprecated. This view was a legacy view which has now been superseded.

Other updates and fixes:

• Membership UI updates - fixed minor UI inconsistencies when creating membership products.
• Membership name improvements - when a name is assigned to a membership ticket in POS, this data will correctly pull through to the Venue Manager.
• Staff creation - we've updated the staff welcome email so staff members are required to complete the account creation process before being prompted to log-in.
• Adyen refunds - integrated refunds have been enhanced to subscribe to notifications to account for scenario's where the merchant's account has insufficient funds to process the refund.
• Deferred Revenue - fixed an issue where some instances of expired bookings were appearing when selecting a future date.
• Waiver form signature - applied an update to fix issues with the signature field on Waiver Kiosk mobile devices.
• POS keypad re-alignment - implemented small POS design updates to move the keypad for complimentary payments so it's in line with other payment types.