We're excited to announce updates to the Point of Sale setup pages in Venue Manager and added some new functionality 🖥 keep reading to find out more...

feature

• Introducing POS Templates - create custom POS templates for each area of the business such as Front of House or Cafe. This new functionality allows you to create multiple devices from set templates and have identical menus & items for sale. Please read more on our Knowledge Base article. How do I activate this? No action is required
• Venue Manager navigation updates - There is a new area in the main navigation called "Apps", please note that this is where POS Device settings in VM is now located. Please see our updated site map. How do I activate this? This update is automatic
• New open till setting - customise the setting to open the till from the POS Activity stream and whether additional steps are required, please see our updated POS setting list via this article. How do I activate this? Head to the POS Device settings of each device and toggle the setting to 'Yes' if staff are required to leave a note, or switch it to 'No' if the step isn't required
• Implementation on reCAPTCHA - this is a measure to prevent spam for all standalone forms which asks users to click a checkbox to proceed with form submission. Please note that this is not available on checkout or waiver forms. How do I activate this? This is automatically added to all standalone forms

update

• BB-2080 - Upgrades to Discount Usage and Discount Code Usage Report
• BB-2053 - Session Schedule Builder calendar updates
• BB-2192 - Multi-pass discount code updates to configuration for consecutive hours
• BB-2422 - UI update for POS passcode login screen
• BB-2430 - POS refund button UI updates
• BB-2435 - UX update to link for ROLLER Connect POS Warning message
• BB-2440 - Schedule upgrades for Sessions product
• BB-2779 - Customer profile UI for minors
• BB-2855 - Discount UI updates in Venue Manager
• BB-2894 - Force minimum purchase fix implemented
• BB-2963 - Fix implemented for Bookings export filters
• BB-3027 - ROLLER Connect upgrades
• BB-3058 - Reporting category and GL code update
• BB-3115 - UI update for overpaid POS bookings
• BB-3164 - Update to refunds and cancelled bookings
• BB-3167 - Playground updates for Inbox
• BB-3210 - POS calculator improvements
• BB-3217 - Playground updates for POS and ticket printing
• BB-3251 - Runsheet updates for Booking Manager filter
• BB-3267 - Reporting updates for cancelled bookings
• BB-3306 - Updates with Google verification for address in Checkouts
• BB-3344 - Complimentary gift card offer updates
• BB-3360 - Auto check-in update for Recurring Passes
• BB-3370 - Updates implemented for refunds for individual tickets in POS
• BB-3379 & BB-3388 - Package receipts upgrades
• BB-3399 & BB-3402 - UI updates for Packages
• BB-3430 - UX updates to display non-alphanumeric characters in browser tabs
• BB-3438 - Draft booking and discount code scenario fix implemented
• BB-3509 - Playground discount code updates
• BB-3523- Update implemented to Packages that require 0% deposit
• BB-3543 - Upgrades to checkouts and add ons
• BB-3557 - Backed adjustments for archived stock varieties
• BB-3564 - Checkout and forms update
• BB-3569 - UX updates to POS tiles
• BB-3571 - Ticket Type Advanced Settings Min and Max updates for Checkouts
• BB-3578 - Session schedule updates fix implemented

🎉 🎉 🎉 We hope you've all had a happy holiday and a great New Year! With the first release of 2019...we've made some functionality updates to the Venue Manager, please have a read below  👇

feature

• Redeeming gift cards as a payment method in Venue Manager - when taking payment for a booking, gift cards can now be redeemed directly when selecting the Take Payment method. How do I activate this? No activation required. Please read our Knowledge Base article for step-by-step instructions
• Updates to the Party Runsheet PDF - The PDF now exports additional information such as Booking Cost, Booking Notes and POS Notes. How do I activate this? All updates are automatic. To see the changes made to the downloadable PDF, please click here
• Removal of draft product functionality - with the Checkout functionality, the draft product option has been made redundant as products are not published live on any ROLLER URL unless added to a checkout by a user. How do I activate this? Please note, this is live with release and any previously created drafts will remain in the platform

update

• BB-3267 - Reporting update in reference to number of guests and cancelled bookings
• BB-3290 - Fix implemented for booking export limits
• BB-3302 - Update to validation for Recurring Passes
• BB-3317 - Update implemented to reducing amount of items to zero in Venue Manager
• BB-3324 -Runsheet upgrades
• BB-3329 - Upgrade to customer records
• BB-3335 - Google Maps plugin updates
• BB-3400 - Updates to package variations functionality
• BB-3443 - Adjustments to POS date sync settings and full booking syncs
• BB-3486 - Booking calendar upgrades
• BB-3506 - UX updates to Creating new discount code page
• POS-532 - POS v2 is made the default
• VM-5971 - Expiry is exposed in the Items tab in the Bookings page
• VM-6765 - Activity stream updates for customer records
• VM-7155 - UX updates to product landing page
• VM-7638 - UI updates to POS and Venue Manager for customer flows
• VM-7739 - Sofort pop-up styling changes
• VM-7780 - Update to Cheque payment method in POS
• VM-7810 - Ability to reprint itemised receipt for existing bookings
• VM-7835 - Update to Create Add-ons to be one page like other ROLLER products

This week's release focuses on platform fixes. Please see below to view all implemented updates 👇  

feature

• BB-1437 - Stop 'Â' symbol appearing in GL Code Report when exported to CSV
• BB-2561 - Waiver export formatting fix
• BB-2803 - Error message improvements for adding duplicate customers
• BB-2862 - Ability to publish add ons with limited availability
• BB-3104 - Fix for product duplication when adding items to a booking
• BB-3139 - Remove time from DOB in waiver export
• BB-3144 - Fix for pressing enter to save gift card
• BB-3170 - Discount code start day restriction amendments
• BB-3226 - Ability to automatically check in itemised tickets reinstated
• BB-3230 - Itemized discount code fix
• BB-3263 - Error message improvement for creating booking without company contact
• BB-3266 - Update to stop payment conflict with Adyen in the Venue Manager
• BB-3275 - Fix for receipts not printing
• BB-3321 - Updates to recurring passes not following exclusion period
• BB-3371 - Product variation image to specify POS only
• BB-3389 - Removal of new task functionality in activity stream
• BB-3395 - Fix for override sales period in the online checkout
• BB-3406 - Fix for stock import 0% deposit setting
• BB-3408 - Worldpay Storecard improvements
• BB-3431 - Updates to packages containing session passes
• BB-3036 - Passcode & manager code updates in playground
• BB-3372 - Improvements to filtering functionality in the "Postcode, Country and Check in" Report
• VM-7669 - Discount codes generating for individual tickets
• BB-3380 - Updates to POS activity to include manager code receipt reprints

Just in time for the Christmas rush...we have improved our gift card functionality and implemented some refinements to ROLLER Connect. Have a read of our updates below  👇

feature

• Gift Card UI & checkout improvements - we have updated the Gift Card Grid, Gift Card Details page, Checkout and included the ability to process bulk gift cards from the Venue Manager using one postage fee. Click here to read our updated Gift Card section in the Knowledge Base How do I activate this? This will be automatically updated for all clients using the gift cards module.
• ROLLER Connect refinements - improved messaging around warnings, notifications & updates, as well as multiple other UX improvements. How do I activate this? No action is required.

update

• BB-3348 - 'Vantiv Gift Card' wording adjusted to 'Worldpay Storecard'
• BB-3380 - Fix implemented so that manager code is required when reprinting receipts through POS activity
• BB-3407 - Ability to process multiple Worldpay Storecards at once
• BB-3408 - Worldpay Storecard payment approval upgrades

We're excited to announce not one but TWO new exciting features we're adding to the ROLLER platform with this release...the Booking Calendar and Packages! Watch the video below for a quick glance of both features 👇

• Bookings Calendar - Our new booking overview tool will make managing an entire month worth of bookings easier than ever! The monthly calendar view will allow you to add new bookings, navigate and find existing bookings and see availabilities at a glance. Using our Booking Calendar, you can filter bookings by product categories or pass type. Read this article for more information. This feature is now live in your account and available to everyone :)

                                 

• Packages - Help generate more revenue by creating a combination of products to sell to your customers as packages. Read this article for more information. How do I activate this? Please visit https://www.rollerdigital.com/Business/App/#/features/features-packages

feature

• Ability to add manager’s code override re-printing receipts - Make it mandatory to have a manager code prompt when staff try to reprint a receipt or ticket that’s already been issued. Please read our ‘article’. How do I activate this? Please log a ‘support request’
• Set sales start date for sessions - This functionality allows scheduling when a sessions product is on sale to be in line with marketing campaigns or special offers, Please read our updated ‘article’ - How do I activate this? This is available for all sessions clients, you may need to refresh your browser

update

• BB-2745 - POS Device fix implement for adding new devices
• BB-2929 - Venue booking ID fix
• BB-3141 - Addition of Select All button for Discount product selection UI
• BB-3148 - Reporting name in package
• BB-3202 - Transaction fix for venue
• BB-3228 - Adjustment to Daily Capacity View message for when there are no results
• BB-3265 - Sessions fix for packages in checkout
• BB-3272 - Gift card amendments for data importer
• BB-3279 - POS full sync improvements
• BB-3300 - Adjustments to email queues
• BB-3311 - Minor background improvements to new customer booking flow
• VM-6386 - Fix for gift cards sent through VM

This release, we have added more functionality in adjusting existing bookings in POS and have implemented some improvements across the platform. Have a read of our updates below  👇

feature

• Ability to remove booking items from POS - How do I activate this? This is automatically available on POS. For updated instructions, please read our updated article ‘Adjust items for existing bookings in POS’
• Update to waiver holders search functionality - Search waiver holders by their phone number in POS. How do I activate this?  This is automatically available to all clients utilising Waivers. Our Knowledge Base article has been updated
• Address field in forms upgrade - The address field in forms utilises a Google Maps address search and recognition. How do I activate this?  No further action required. Click here to read our Forms article
• UX updates to the Product page - This includes new icons and descriptions. How do I activate this?  This is automatically updated, you will be able to see updates by clicking here
• Booking notification email updates - The booking cost has been added to the booking notification email template. How do I activate this?  No action is required, to see the updated email, please click here

update

• BB-2225 - Updates to email template for physical gift card functionality with postage fees
• BB-2313 - Fix implemented for viewing Giftcard from Venue Manager Bookings page
• BB-2353 - Gift card updates when viewed from ticket section
• BB-2465 - Gift card ID link from Bookings view reinstated
• BB-2659 - Booking holder functionality and UI updates
• BB-2922 - Email receipt template updated to display discounts
• BB-2996 - Attendance report export updates for Country field
• BB-3084 - Location upgrades to functionality
• BB-3143 - Auto-check in updates for POS
• BB-3198 - Adjustments to ‘Save & Reserve’ functionality in new calendar view
• BB-3213 - Fix implemented for Booking Amount and discounts with max applicable discount
• BB-3221 - Updates to charge button and refunds in POS
• BB-3232 - Tax calculations adjustments
• BB-3240 - Updates for Accrual Accounting, Transaction by Product reports and Dashboard
• BB-3246 - Multi-pass discount code upgrades
• BB-3248 - Gift card payment fix for additional payments in POS
• BB-3254 - Long running tasks fix for exporting form data and in accordance to filters

Introducing 🛎 Notifications  - for tasks such as exporting a large amount of data such as a year's worth of transactions, bookings with form data, and the like - will now create a task that runs in the background and will create an alert for when the CSV is ready for Download. How do I activate this? This is available to all clients for exporting data from the bookings grid, runsheet, daily capacity view and reports. For more information, read our Notifications article 👈

feature

• Customer profile updates will now reflect in the activity stream - In Venue Manager, any and all edits made to a customer’s profile such as postcode will be displayed in the booking activity stream with a timelog and tracking of the action. How do I activate this?  All platforms will have this functionality, please note, this will not update retrospectively

update

• BB-2367 - POS updates for bookings payments and remaining UX
• BB-2385 - Updates to Tyro & POS integration for cancelling payments
• BB-2617 - Gift card upgrades for date range expiry
• BB-2639 - Fix implemented to remove overriding images for ticket types
• BB-2669 - Receipt updates for tax invoice
• BB-2702 - Refund receipt updates implemented
• BB-2705 & BB-2907 - Receipt calculation updates for those printed from the activity stream of POS
• BB-2747 - ROLLER Connect printing upgrades
• BB-2809 - UX updates for editing booking holder details
• BB-2920 - Adjustments made to UX to accommodate multiple discount code scenario
• BB-2938 - UX updates for edge case for multi-pass discount codes
• BB-2959 - Party runsheet updates to reflect multiple locations
• BB-2976 - POS Notes reinstated in POS
• BB-2996 - Attendance Report export upgrades
• BB-3011 - Update to printing production dockets for stock items
• BB-3021 - Fix implemented for Accept Marketing checkbox on Waiver Kiosk
• BB-3033 - UX updates for default opt-in for marketing messages
• BB-3045 - Sessions schedule builder upgrades
• BB-3081 - Reporting fix implemented for Product Revenue
• BB-3162 - Update for Legal Business Name to appear on receipt instead of Business Name
• BB-3086 - Adjustments to Time tracker PDF exports
• BB-3190 - Package updates for refunding in POS
• BB-3193 - POS Till History template amendments for printing

We've added a new functionality this week available for POS ☺️ please note that this is entirely optional. Keep on reading to find out the details below 👇

feature

• Ability to print itemised receipt for an existing booking - printing receipts from POS can only be done after a payment is taken, this new functionality will allow users to print a receipt whenever it is required. How do I activate this? Please log a support request to activate this. For updated instructions, please read our article on ‘Adding payments to existing bookings’

update

• BB-457 - Gift card updates for cash payments
• BB-1592 - UX updates for digital only gift cards not to display physical gift cards
• BB-2520 - Adjustment for booking update
• BB-2636 - Update to Archived filter for Stock and Modifiers
• BB-2702 - Refund receipt template adjustments to display refund method
• BB-2711 - Implemented fix for imported bookings and confirmation email send out
• BB-2790 - Fix for sessions product using midnight use case
• BB-2845 - Email template adjustments for Playground
• BB-2878 - Update to cancelled bookings
• BB-2882 - Waiver module upgrades
• BB-2930 - Fix for bookings paid with complimentary gift cards
• BB-3042 - Updated to refunded bookings for complimentary scenario
• BB-3048 - Gift card UX update to automatically list as ‘sent’ when sold in POS

This week's release focuses on some infrastructure enhancements and platform fixes. Please see below to view all implemented updates 👇  

update

• BB-1599 - Fix implemented to allow editing of physical gift cards sold via POS
• BB-2178 - Update to Edit Locations functionality in Venue Manager
• BB-2475 - Upgrades to GL Code for overriding functionality
• BB-2549 - UX update for complimentary gift card success modal
• BB-2591 - Update for venues with automatic email confirmation for complimentary bookings scenario
• BB-2718 - Gift card in Venue Manager updates to editing capabilities
• BB-2722 - Updates for Companies functionality in the bookings UX
• BB-2723 - Fix for accept marketing edit implemented
• BB-2770 - Warning message to display when delivery option is not selected from gift cards made in Venue Manager
• BB-2771 - Upgrades to accessing gift card details through booking
• BB-2832 - Invoice Report status upgrades
• BB-2858 - Update to date format for venues in Saudi Arabia
• BB-2884 - Fix implemented for auto-check in functionality on POS2
• BB-2886 - Companies functionality update for Total Spend column
• BB-2925 - Revenue data calculations upgrades
• BB-2934 - Update to wording on Master Ticket template
• BB-2998 - Discount code fix implemented for rare circumstances for generated ticket IDs
• BB-2999  - Waiver Kiosk UX update for pre-ticked accept marketing scenario
• BB-3009 - Upgrades to reporting grids to support Korean characters
• BB-3012 - Update to fixed amount discounts for when individual products are selected 
• BB-3034 - Waiver Kiosk Google Maps lookup upgrades
• VM-7251 - Removal of products navigation from products header

🎉  We've added updated exciting features and have added some new functionality to make ROLLER a whole lot smoother. Please keep reading below to see our exciting updates  👇

feature

• Updated UI to Discount Codes functionality - We’ve updated the ‘Create a discount’ UX and added some new functionality to improve and further customise discounts. How do I activate this?  This is automatically updated for all platforms. For updated instructions, please read our article on ‘Setting up Discount Codes’
• Ability to add items to existing booking in POS - This functionality will be released to all platforms tomorrow, prior to release, please familiarise yourself by reading this article . How do I activate this?  This will be activated on Thursday 27th September 2018 for all platforms utilising POS
• Waiver kiosk flow customisation - Clients that do not require waivers to be attached to tickets for check-in can skip the ‘Do you have a booking’ step for the Waiver kiosk. How do I activate this?  Please see our ‘Waiver configuration’ article
• Deferred Revenue report updates - Updates made to include earliest booking date and customer name in reporting grid . How do I activate this?  This is automatically updated for venues utilising the report
• Country data added to the Attendance Report - The country field has been added to the Attendance Report export How do I activate this?  This is automatically updated for venues utilising the report

update

• BB-1798 - Transaction report upgrades for Refunds filter
• BB-1965 - Update to Deposit required amount for checkouts and consecutive sessions
• BB-2022 - Giftcard updates to allow for extending gift cards without email input
• BB-2479 - Upgrades to Giftcard module and checkout
• BB-2612 - Ability to filter draft bookings and edit existing draft bookings
• BB-2677 - Barcode scanning upgrades
• BB-2712 - GL code updates to for stock
• BB-2743 - Modifiers UI fix
• BB-2763 - UI fix implemented for time displayed on activity stream for Invoices
• BB-2772 - Translation updates
• BB-2817 - EOD and EOM report translation changes implemented
• BB-2827 - UI update for borders with modifiers
• BB-2836 - Update to Manager permissions for overbooking
• BB-2857 - POS Updates for Vantiv
• BB-2866 - UI alignment fix for customer grid
• BB-2874 - TriPOS updates for POS
• BB-2883 - Vantiv POS integration updates
• BB-2928 - Refunding in POS updates
• BB-2932 - Updates to Columbian venues cash value POS buttons
• BB-2944 - Tax invoice updates
• BB-2952 - Waiver typo adjusted