Stored payment methods is now live for all ROLLER Payments customers! 

Missed collecting a payment during peak times? You can now follow up with guests later to confirm and process payments seamlessly for bookings made online. 

Parents managing young children after a busy party? Simply ask, “Would you like me to charge the card on file?”  

✨ Our beta customers have collected on average $3,000 per month by charging a previously used card.

Here’s how it works: When a guest books online, say for a party and pays a deposit online, we securely save their payment method. On the event day, extra charges and outstanding amounts can be easily charged from the booking to the saved card, avoiding a physical checkout.

You’ll be able to:

• Settle outstanding balances without guests waiting in line.
• Focus on delivering exceptional service.
• Provide an easy exit, especially for parents with young children.
• Ensure the total amounts for bookings are paid for, minimizing lost revenue.

Facilitate a smoother, more efficient payment process, improving both operational efficiency and the guest experience.

Try it out today!

Learn more about how it works

Sell

• Memberships
  • Fixed a graphical issue which caused memberships to appear to have a status of Pending Activation when the memberships were active.
  • Resolved an edge-case bug that caused a guest to be charged at an incorrect frequency for their recurring memberships.
• Progressive Checkouts
  • Resolved a sporadic graphical issue which caused the checkout to show "today" as the selected booking date, despite the user previously selecting a different booking date.
  • Enhanced the user experience of adding a removing tickets from a cart for users on small mobile devices
  • Fixed a problem that prevented users from removing party add-ons from their cart.
  • Resolved a problem that caused an unexpected number of add-ons to be added into the cart, when the addon product was configured as a forced add-on
  • Fixed a bug that prevented Venue Manager from saving when configuring checkout upsells
  • Enhanced the checkout so that country codes are now correctly added to guest records after they create an account via Online Accounts
  • Fixed an issue that caused package variations to show incorrect session times available for booking
  • The checkout now has a better experience for guests navigating using the Back button on the web-browser when using a checkout that starts on a defined date
  • Progressive checkouts no longer incorrectly use the POS ticket override images, instead using the main product image
  • Fixed a graphical issue where open add-on products were showing on the upsell page in the checkout despite being expired 
  • Venues can now re-arrange the order of addons/upsells in the progressive checkout, to drive higher order values from checkout users 
• Mobile F&B Ordering
  • Enhanced the print routing for Mobile F&B Ordering to reduce the time it takes to print a docket 
  • Mobile F&B Ordering no longer requires operating hours to be configured, plus, the mobile checkouts will allow orders to be placed by guests outside of the operating hours, provided there is a stock period configured 
  • Mobile F&B Ordering no longer requires operating hours to be configured, plus, the mobile checkouts will allow orders to be placed by guests outside of the operating hours, provided there is a stock period configured 
  • When a guest adds a special instruction to their order via Mobile F&B Ordering, it now displays nicely in the POS.Mobile F&B Ordering no longer requires operating hours to be configured, plus, the mobile checkouts will allow orders to be placed by guests outside of the operating hours, provided there is a stock period configured.Mobile F&B Ordering no longer requires operating hours to be configured, plus, the mobile checkouts will allow orders to be placed by guests outside of the operating hours, provided there is a stock period configured.
  • Guests can now view a history of their Mobile F&B Orders within their Online Account.
• POS
  • Resolved a bug that caused capacity to be incorrectly calculated for some venues, when atempting to add a session pass to the order
  • Tickets can now be scanned in POS without needing to click on the search field
  • Stock products can now be suspended from ordering via the POS. Whilst a product is suspended it will require a manager PIN to be entered before it can be added to the order.
  • Fixed an issue that allowed specific staff members to refund orders without being assigned the permission in their staff role
  • Resolved a graphical issue that displayed tips as being paid twice, causing the booking to appear as overpaid. This was purely a visual bug
  • Resolved an issue that caused tax amounts to incorrectly calculate for some membership products
  • Fixed a system challenge that prevented tax from being included in refunds, causing venues to submit multiple refunds to settle bookings
  • Fixed a challenge that caused capacity to be incorrectly calculated for some venues, after a package was added into a booking
  • Resolved a bug that sometimes caused a "Session time not allowed" error message to appear when adding a package to a booking
• Production Management - Fixed an issue that prevented test printing for Epson EPOS YM-U220 Printers 
• Online Accounts - Enhanced the booking management functionality to allow more booking scenarios to be managed by guests. 

Serve

• Waivers
  • Resolved issue where the 'Add waiver for participants' button in CX3 returned a Page not found/Broken link error after completing a booking
  • Fixed issue where waiver holders with specific surnames were not appearing in search results when using the surname in POS
• Party Packages - Resolved issue when updating Custom Ticket ID for party package products 

Market

• Membership Expiry Notification - Updated the default membership expiry notification template to provide for a better guest experence
• GX Score - Resolved a bug that prevented guests from accessing the Guest Responses area without an irrelevant role permission. 

Manage

• Analytics
  • Weekly performance dashboard- Insights on the sales, revenue and attendance from past week and guest bookings for the next week, helping venues predict busy periods, plan efficiently for events, and optimize staffing
• Staff permissions
  • Fixed an issue where custom staff roles could not access the Fees section under Taxes and Fees
  • Resolved issue where staff members with a custom role and correct permissions were unable to create/edit products
  • Resolved issue where staff members with the 'Manager' system role were unable to access the 'ROLLER Payments Performance' report
  • Fixed issue where staff members with a custom role were unable to edit email templates despite having the "Can edit email templates" permission enabled
• Passes
  • Fixed an issue where ticket variation images could not be saved when added to session ticket types
  • Fixed an issue where Standard Passes did not have the Groupon box to check, preventing them from being sold on Groupon
  • Resolved an issue where resources were unexpectedly removed from Standard Pass variations when the "Unlimited" option was checked
  • Resolved issue with creating $0.00 variants of standard passes in Venue Manager, now allowing successful saving without the "Variation cost is required" message
• Stock
  • Fixed an issue where stock products with a quantity of 0 were incorrectly displayed as 'unlimited' in the stock product’s configuration page
  • Fixed issue preventing the archiving of unused stock items due to ROLLER incorrectly identifying links to Party Package products
  • Resolved issue where stock variation images were not saving after upload, ensuring that images are properly saved and displayed on the POS
  • Resolved issue preventing the archiving of a stock product despite not being linked to a package
• Waivers
  • Added the ability for venue staff to quickly copy unique waiver links for specific bookings directly from Venue Manager
  • Resolved issue causing non-responsiveness in the Waiver Holders page after multiple searches
• HQ
  • Fixed issue where the duplicate button for stock products was not functioning within HQ-controlled venues, ensuring successful creation of duplicate variations.
  • Resolved issue where ticket types created on HQ were not displaying as available, requiring multiple unchecks and checks of the 'Sell' box
  • Enable booking reminder email feature at HQ level by activating the checkbox in HQ venue product settings
• Activity Centre - Fixed issue where messages in the Activity Center were not clearing properly after clicking Done 
• Activity Stream - Fixed issue with the Log Call function in Venue Manager, which previously failed to record activities in the activity stream
• Add-ons -  Resolved issue preventing the archiving add-on product due to an incorrect association with party package
• Booking Management - Changed the default date selection to the booking date rather than the current date, reducing operational errors and improving user experience 
• Booking Reminder - Resolved issue where booking reminder receipt PDF did not include all payments for bookings with multiple payments 
• Bookings - Resolved issue with bookings occasionally being created without assigned resources, preventing potential overbooking scenarios  
• Cash calculator - Fixed an issue where the Cash Calculator displayed incorrect currency symbols, showing dollars instead of pounds 
• Daily capacity - Resolved issue with the Daily Capacity red line, ensuring it now shows the correct current time  
• Gift cards - Fixed issue where enabling the written message option for digital gift cards did not save properly 
• Emails
  • Added the ability to include a custom panel in Booking Reminder emails for enhanced personalization
  • Added the ability to add brand color in Waiver Reminder email
  • Resolved issue in Venue Manager where the Payment Links email template incorrectly displayed [Booking.Name] as the Booking Contact instead of the Booking Name
• Invoices - Enable booking reminder email feature at HQ level by activating the checkbox in HQ venue product settings 
• Modifiers - Resolved issue with the search function on the modifier page, which previously failed to filter items as expected 
• Party Packages - Fixed an issue in Venue Manager where users were unable to select different stock variations for party packages, defaulting to the first stock item in the list 
• POS - Resolved issue where custom ticket IDs were erroneously rejected with 'Duplicate custom ticket IDs' error 
• Refunds - Resolved issue preventing refunds and cancellations via Venue Manager 
• Resources - Fixed an issue where resources were removed from booking items if the product was no longer in an active schedule 
• Schedules - Fixed issue where Staff Role lacking 'can edit schedules' permission could still adjust operating hours 
• API
  • bookingItemId added to response for getTickets API. 
  • Adressed an issue with itemCost for Party package in Bookings API.
• Reporting
  • Fixed an issue where trial balance report would stop working for venues using cash accounting.
  • Fixed an issue where Product Revenue by Reproting Category was not showing recurrung memebrship revenue

Remove the need for paper dockets and printer headaches! Streamline your kitchen operations with ROLLER’s Fresh KDS integration.

• Delight guests with faster food and beverage service
• Improve efficiency with reduced order errors
• Streamline operations by removing the need for printers

The Fresh KDS integration is now available for all customers with a valid Fresh KDS subscription.

Getting started: From Venue Manager, simply go to Settings and Devices to connect your Fresh KDS account, today!

Learn more

Check out our latest webinar for a rundown of what’s new and upcoming in ROLLER.

We cover so many exciting new products and features—including Analytics, checkout upsells, and online accounts. With these updates, you could save 125 hours per year, reduce admin costs by $18k annually, and increase online revenue by 7%!

Share your feedback

To submit your own feature requests and vote for product ideas via our ROLLER roadmap, click the Help icon at the bottom of the left-side menu from Venue Manager, then select What we're working on.

Sell

• Porgressive Checkouts
  • Enhanced online accounts to make it more clear which payment methods were used for upcoming tickets
  • Resolved a display issue that made it confusing for users when purchasing gift cards
  • Enhanced the checkout to optimize how much description was showing per each product
  • Resolved a bug that caused resources to be incorrectly assigned for online checkout bookings
  • Fixed an issue which caused the number of guests in a party to decline when items were removed from the cart
  • Resolved an issue that caused discounts to include the postage amount of gift-cards in the discounted amount
  • Enhanced the checkout to show guests a sold-out disclaimer when they fully book a product and attempt to add more of the product to the cart
  • Fixed a display issue that caused the terms and conditions buttons to overlap
  • Fixed a visual glitched that temporarily caused the checkout button to be difficult to click on mobile
  • Fixed an issue that prevented guests from being able to reschedule their booking if the online accounts advanced rules were configured in a specific way
  • Enhanced the checkout so that sub-categories now show in the checkout, when the checkout section is set to display products from a category
  • Added the Taiwan country code into the progressive checkout
  • Added additional controls in online accounts when guests attempt to change their details
  • Enhanced the recent checkout upselling feature to better present addons to guests, to maximize cart attachment
  • Enhanced the cart summary in progressive checkouts so that it's clearer for guests to read the items in the cart (or previously purchased, for online accounts)
  • Enhanced the progressive checkout so that venues can now link guests to a specific section of a checkout - useful if checkouts are long. This means websites can now link guests to the specific section and eliminate scrolling from guests. (this has been shown to increase checkout conversion rates)
• Venue Manager - Fixed a display issue which showed bookings as overpaid if a tip was captured in POS
• Fiskaly - Resolved a bug that prevented fiscal data from appearing on receipts when the Fiskaly integration had been completed 
• Mobile F&B Ordering - Fixed a display issue that asked guests for a tip multiple times unnecessarily 
• Memberships - Resolved a display issue that made it difficult for guests to cancel their membership online 
• Meta Pixel - Updated the Meta Pixel so that value is linked when items are added to the cart 
• POS
  • Refunds now correctly include tax when refunding individual tickets
  • Fixed a problem that prevented the till from opening in certain circumstances

Manage

• Venue Manager
  • Resolved issue preventing export of bookings with '/' in the name, enabling PDF export
  • Resolved issue where contact details within a group in an inquiry form did not appear in the header of the Activity Center flyout
  • Fixed issue preventing password reset for accounts 
  • Fixed issue where Tax variations could not be deleted from Venue Settings
  • Resolved issue where ticket availability within session passes displayed incorrectly in Venue Manager and Online Checkout
  • Fixed issue preventing archiving of standard passes falsely marked as in use by a package after removal 
  • Resolved issue where item holder names completed via form at checkout were not showing on the booking when purchasing memberships and a session pass together
• Party Packages
  • Resolved an issue where two default tax rates were being set simultaneously in Venue Manager, causing Party Packages to incorrectly default to 0% tax.
  • Resolved issue with Party Summary Runsheet not filtering resources correctly
  • Resolved issue where resources fell off Party Package Bookings after Booking Amendments, ensuring Booking Amendments no longer cause resource drops
• HQ - Resolved issue where HQ staff with custom roles were unable to access Settings > Account despite the option being enabled 
• Email Template Studio - Fixed issue where waiver section in confirmation emails was not displaying with red background as per template 
• Availability - Fixed an issue where the '2 Hour Field Trip' product, controlled at HQ level, was showing no availability for certain locations despite being set for all venues 
• Capacity
  • Fixed issue where cancelled bookings were still reserving resources in Daily Capacity 
  • Resolved issue where cancelled/incomplete bookings were erroneously blocking capacity in Daily Capacity view 

Reporting

• Analytics
  • Weekly performance dashboard- Insights on the sales, revenue and attendance from past week and guest bookings for the next week, helping venues predict busy periods, plan efficiently for events, and optimize staffing
     
• API
  • bookingItemId added to response for getTickets API 
• Reporting
  • Fixed an issue with missing data in attendance report
  • Addressed an issue with Blank ItemHolderID in members export
  • Fixed an issue with guest count showing as 0 in bookings with Packages
  • Daily summary now includes Till float in Actual cash total
  • Booking ZIP Code export no longer shows Australia when country is blank

We're thrilled to announce the launch of Analytics, an industry-leading business intelligence product, powered by Google, and built directly into ROLLER. 

Analytics transforms your venue data into visual dashboards and reports, where you can monitor key metrics over time, giving you actionable insights into your venue performance to help you grow your business. 🙌 

• Save time on manual data manipulation with simple visual reports and dashboards.
• Boost revenue by tracking revenue growth, anticipating trends that will impact sales, and prioritizing where to make changes.
• Improve membership retention rates, conversion rates, visitation frequency and lifetime value while effectively managing churn.
• Delve into guest purchase patterns and demographics to understand what levers to pull to improve the guest experience.

Getting started: From Venue Manager, simply go to Analytics. Start monitoring your key business metrics today.

Learn more

We're excited to launch the public beta of our new Booking Reminder Email, designed to reduce the manual effort you and your staff currently invest in pre-booking tasks. This automated email can prompt your guests to complete waivers, confirm guest numbers, catering choices, and more, well in advance of their visit.

What's new?

• Set up emails to automatically notify guests about their upcoming bookings and any necessary actions, such as completing waivers. 💌
• Control when these reminders are sent by adjusting the settings directly in each product’s configuration. ⏰
• Customize the email template's content, instructions and language in Settings > Design > Email templates.🎨

How to opt-in to the public beta

All customers on a Pro plan and above can opt-in by enabling the email to send per product:

1. From Venue Manager, go to Products > All products. 
2. Choose the product you want and scroll down to Additional options.
3. Toggle on Booking reminder to enable the email, then set your ideal timing for sending the email. ✅

We want your feedback 📣

Your insights are invaluable! Help us make this feature even better by sharing your thoughts and suggestions on our community roadmap. 

Learn more

We're excited to bring you an easier, more consistent product setup interface for all our product types! Changes have been made to the interface only, no functionality has been altered.

✨What’s improved?

• Whether it's passes, party packages or memberships, the interface is standardized for ease of use.
• New, clearer section headings, labels and instructions, helping you configure products with confidence.
• Easier to define and categorize products in a Content section.
• A dedicated Product details section for specific product attributes, such as duration, resources, tickets or variations.
• Revamped Sales availability section for setting up when and how your products are sold.
• Directly accessible Additional options section, saving you time by eliminating the need for extra clicks, with straightforward access to extra product settings.

👀 Jump right into ROLLER to take a look. From Venue Manager, go to Products, select a product to edit, or create a new product.

Increase sales and decrease overheads by enabling guests to order from your menu online, straight from their mobile device.

• Reduce queues at your food and beverage counter
• Alleviate staffing pressure at the point of sale
• Capture more guest data for later marketing
• Built directly into ROLLER - less platforms to manage

Mobile food and beverage checkouts are now available for Premium and Enterprise customers.

Learn more

Sell

• Dockets - Fixed an issue that prevented table numbers from appearing on printed dockets
• Fiskaly Integration - Fiscal data is now appearing on receipts when using Production Management print stations.
• Memberships - Resolved a problem that caused memberships to not be redeemable through POS, despite being redeemable through other sales channels
• Mobile Food & Beverage Ordering
  • POS can now be used to suspend stock items from online sales. This is helpful to prevent stock from being ordered online via mobile food and beverage checkouts when the stock is unavailable for purchase.
  • Several enhancements have been made to stock modifiers to better support mobile food and beverage checkouts.
• POS - Fixed a currency localization issue for Swiss Franc. Decimal points are now displayed correctly when the payment amount is manually entered on POS.
• Progressive Checkout
  • The progressive checkout is no longer case-sensitive when redeeming gift cards
  • Progressive checkouts have been updated to clearly show the booking deposit amount and any remaining total amounts owing
  • You can now create progressive checkout links that open the visitor to a specific section of a checkout, this update provides for a clearer purchase flow.
  • Fixed an issue where the checkout was incorrectly prompting guests to create an online account after they had made an online purchase
  • When upgrading or renewing a membership from Online Accounts - using the automated win-back flows - the interface now provides clear instructions for the change in membership cost.
  • Resolved a challenge where add-on product availability was incorrectly calculating
  • Fixed a display issue which caused a button in the Online Accounts area to not be correctly translated
  • Overcame a challenge that allowed multiple discounts to be entered into the progressive checkouts despite the configuration for multiple discounts being switched off.
  • Resolved multiple availability challenges on the progressive checkout, which prevented some tickets from showing as available when they were available
  • Resolved a problem that enabled some guests to purchase over the max purchase limit
  • Fixed a display issue that caused item quantity to not update when the basket was edited
  • When guests try to add sold-out resources to the checkout basket, a more descriptive error will appear
  • Fixed an issue where the total qty of tickets was not reflecting all ticket types
  • Resolved an issue where guests were incorrectly forced to add all party package variations before continuing to purchase
  • Fixed a display issue which prevented some forced add-ons to not appear in the checkout cart
  • Corrected a display issue which caused the online calendar to default on an incorrect date depending on guest location
  • Fixed a graphical bug that prevented the marketing checkbox inside guest online accounts profile from displaying
  • Fixed an issue which caused delays in booking creation when the booking was purchased via PayPal
  • Enhanced the checkout so that when a forced add-on is added to the cart via adding another ticket to the cart, when the original ticket is removed from the cart, then the related forced add-ons are also removed
  • Updated the text on some buttons in the checkout to more accurately reflect their purpose
  • Updated the payment method name for SEPA in the confirmation page of the checkout, to create a better guest experience
  • Fixed a display issue which made bookings appear as fully-paid in Online Accounts, when only the deposit was paid
  • Enhanced the venue manager to clearly outline which fields are required when creating a progressive checkout
  • Resolved a display issue that created difficulty for guests entering the custom amount when purchasing an addon product
  • Fixed an issue which prevented some memberships from being applied to the online checkout
• Receipts - Resolved an issue where stock modifier costs were not appearing on receipts for POS2
• Tax - Overcame a potential challenge when tax was being charged for a package when no package inclusion had tax configured

Serve

• POS - Fixed a problem preventing users from using the select all items button when checking guests into a booking
• Party Packages - Introducing a new waiver reminder email for parties to encourage guests to share and collect waivers ahead of time
• Self-Serve Kiosk - Additional waiver holders are no longer prompted for their address when a ticket is being purchased
• Tipping - Solved an issue preventing card terminal tips from being reassigned
• Waivers - Enhancement to increase visibility of waiver panel within confirmation emails to encourage signing
• Wristbands - Resolved an issue preventing some wristbands from being edited or deleted

Market

• Confirmation Email - Resolved a display issue which caused forms to appear multiple times unnecessarily depending on the basket contents
• Discounts
  • Fixed an issue where discounts would be removed from the checkout after the booking was adjusted
  • Discounts have been updates such that they are no longer case sensitive in the Venue Manager
  • Resolved multiple challenges where discount codes were not fully applying where usage limits were configured against the discount
  • Identified and resolved multiple issues which prevented discounts from being applied to online checkout bookings
  • The "per code" discount rule is now applied once per booking when an applicable product is included in the booking. If more than one applicable product is included, it is applied only once. This applies to discounts with specific configurations: 1) Fixed Amount, 2) Apply to selected products, 3) Per code usage limit.
• GX Score
  • Solved an issue where the View Booking button for the GX Score dashboard widget was not directing users to the correct survey response
  • Solved a challenge preventing some staff from accessing GX settings

Manage

• Activity Center - Fixed visibility of conditional question answers in forms within the Activity Center
• Bookings
  • Resolved issue where bookings showed as partially paid despite being paid in full.
  • Resolved issue with capacity updates in the Availabilities section when adding tickets to bookings.
• Discounts - Fixed problem where discount code usage limit couldn't be removed.
• Gift Card - Resolved issue where modifications to gift card product settings weren't saving after changes.
• HQ Discounts - Resolved visibility issue for expired discount codes at HQ level, now accessible for updates.
• HQ Products - Fixed an issue preventing saving updates on HQ managed session pass products.
• HQ Schedule - Fixed an issue where updating resources for HQ managed schedules in a venue did not accurately reflect changes.
• HQ Staff Roles - Fixed an issue preventing saving changes to HQ custom staff roles.
• Memberships - Fixed a problem that prevented changes to membership from being saved when "Anytime" was selected in the Online Checkout Sales Period.
• Packages - Resolved an issue where stock quantities were not updating after a package purchase containing stock items, ensuring accurate stock tracking and preventing overbooking.
• Party Summary - Resolved a problem where recurring membership bookings displayed incorrect start times in the Party Summary PDF.
• Run Sheet - Fixed an issue where run-sheets would display incorrect resource times
• Schedules - Fixed a problem which prevented products from being purchased when a schedule was not fully configured
• Stock
  • Fixed an issue preventing certain staff from updating stock levels
  • Resolved an issue where stock SKUs were being deleted when a new variation was added
• Waivers - Updated the date format displayed on signed waivers for customers in the Middle East

Reporting

• Daily summary - Updated the language for cash over/short to variance to make it consistent
• Reporting
  • Added expiry date for Membership list , report and export
  • Added SKU/barcode ID to Stock export
  • Added gratuity to Detailed transaction report
  • Fixed an issue where Booking by Staff Member export wasn't working for the correct date
  • Added ItemHolder ID to Members Export
  • Fixed an isssue where some membership bookings were not displayed in Booking by staff member report