🚀 Join us for our Product Spotlight webinar!

Register for your front-row seat to the latest product innovations from ROLLER, as well as a sneak peek of what’s coming soon.

Here’s a preview of what you can look forward to:

• Our powerful incentive toolkit designed to help venues run seamless promotions, drive upsells, and build flexible pricing strategies 
• Guest tab enhancements to ensure settling the bill is as easy as ordering
• Self-serve party and group booking features that truly enhance the guest experience
• Q&A with our product team
• And more! 

When?

Session A (USA/APAC):

• Wednesday 28th May, 5pm EDT / Thursday 29th May, 7am AEST

Session B (Europe/APAC):

• Thursday, 29th May, 10am BST / 7pm AEST 

Register now!

This month, we’re streamlining party management for both guests and staff. Next up, you can set minimum and maximum limits for how many session pass tickets guests can book, enabling smarter upsells and better group management. And, keep an eye out for the refreshed package setup UI in Venue Manager. We’ve also got some compliance updates and an improvement to the guest segmentation export.

🥳 Guests can self-serve their party bookings from their online account — fewer calls, more upsells, better experience.

🔨 Booking management UI updates — streamlined and easier to set rules for specific products.

🎟️ Set min/max purchase limits for session pass products — boost ticket sales and manage group sizes.

🍔 Package product setup UI updates — easier to manage bundled items, with more exciting customization options coming soon.

🏡 Full guest address fields now included in segmentation exports — easier way to send physical mail and strengthen guest connections.

🖱️ Click-to-cancel changes for US customers — simplify membership cancellations and stay FTC compliant.

💳 Manual credit card entry removed for gift card sales in Venue Manager — protect payment security and maintain PCI compliance. 

Learn more

It’s a new year and we’re kicking it off in style with updates to make your POS operations run smoothly and quickly, make setting membership discounts for promotions and special events even easier and enhancements that will increase your checkout conversion rates.

• It’s now easier than ever to get waivers sent and signed from POS! As you create a new booking in POS, you’ll be directed to request or assign a waiver to each ticket that requires one before processing payment.
• We’ve added a new Per Member option for your membership discounts. You can set a total redemption limit per member for the lifetime of their membership, rather than relying on time-based limits. 
• Reduce “clicks” and increase conversion rates with the newest overlay checkout enhancement. You can now send guests directly to a specific product, date and session time in the checkout (eg 1-hour jump pass on Monday 24 February at 2 pm).
• We’ve enhanced online checkouts to redirect to the products list page if a homepage hasn’t been configured, leading to a better guest experience and better conversion rates.

Learn more

Download the report and discover all the data, insights, and strategies you need to succeed in 2025.

Download now

Check out our latest webinar for a rundown of what’s new and upcoming in ROLLER.

In this special edition of the Product Spotlight, we deep dive into the online checkout and unveil new and upcoming industry-leading features. Watch the recording below 👇

What's happening?

Our waiver reminder email for party package bookings is now available. In our beta, we reduced the number of waivers signed on the day by approximately 24%!

Prompt party booking holders to get their guests' waivers signed before the event and significantly reduce day-of waiver signings, freeing up time for upselling and ensuring a smooth party start. ✨ 

Why is it important?

• More guests will show up with a waiver already signed, resulting in less chaos and last-minute stress. 🎈
• Party booking holders can easily see which guests haven't signed waivers yet and send them the booking's unique waiver link for easy follow-ups. 😊

How do I enable it?

1. From Venue Manager, go to Products > All products.
2. Select the party package product that you want to enable it for.
3. Scroll to Additional options.
4. Select Waiver reminder and set the desired time in days to remind guests prior to the booking (we recommend 7 days)

This feature is available on all plans, with email template customization for Pro plans and above.

Experience less stress and more fun with our new waiver reminder email for party package bookings! 🚀

Learn more

Stored payment methods is now live for all ROLLER Payments customers! 

Missed collecting a payment during peak times? You can now follow up with guests later to confirm and process payments seamlessly for bookings made online. 

Parents managing young children after a busy party? Simply ask, “Would you like me to charge the card on file?”  

✨ Our beta customers have collected on average $3,000 per month by charging a previously used card.

Here’s how it works: When a guest books online, say for a party and pays a deposit online, we securely save their payment method. On the event day, extra charges and outstanding amounts can be easily charged from the booking to the saved card, avoiding a physical checkout.

You’ll be able to:

• Settle outstanding balances without guests waiting in line.
• Focus on delivering exceptional service.
• Provide an easy exit, especially for parents with young children.
• Ensure the total amounts for bookings are paid for, minimizing lost revenue.

Facilitate a smoother, more efficient payment process, improving both operational efficiency and the guest experience.

Try it out today!

Learn more about how it works

Remove the need for paper dockets and printer headaches! Streamline your kitchen operations with ROLLER’s Fresh KDS integration.

• Delight guests with faster food and beverage service
• Improve efficiency with reduced order errors
• Streamline operations by removing the need for printers

The Fresh KDS integration is now available for all customers with a valid Fresh KDS subscription.

Getting started: From Venue Manager, simply go to Settings and Devices to connect your Fresh KDS account, today!

Learn more

Check out our latest webinar for a rundown of what’s new and upcoming in ROLLER.

We cover so many exciting new products and features—including Analytics, checkout upsells, and online accounts. With these updates, you could save 125 hours per year, reduce admin costs by $18k annually, and increase online revenue by 7%!

Share your feedback

To submit your own feature requests and vote for product ideas via our ROLLER roadmap, click the Help icon at the bottom of the left-side menu from Venue Manager, then select What we're working on.

We're thrilled to announce the launch of Analytics, an industry-leading business intelligence product, powered by Google, and built directly into ROLLER. 

Analytics transforms your venue data into visual dashboards and reports, where you can monitor key metrics over time, giving you actionable insights into your venue performance to help you grow your business. 🙌 

• Save time on manual data manipulation with simple visual reports and dashboards.
• Boost revenue by tracking revenue growth, anticipating trends that will impact sales, and prioritizing where to make changes.
• Improve membership retention rates, conversion rates, visitation frequency and lifetime value while effectively managing churn.
• Delve into guest purchase patterns and demographics to understand what levers to pull to improve the guest experience.

Getting started: From Venue Manager, simply go to Analytics. Start monitoring your key business metrics today.

Learn more