Check out our latest webinar for a rundown of what’s new and upcoming in ROLLER.

In this special edition of the Product Spotlight, we deep dive into the online checkout and unveil new and upcoming industry-leading features. Watch the recording below 👇

What's happening?

Our waiver reminder email for party package bookings is now available. In our beta, we reduced the number of waivers signed on the day by approximately 24%!

Prompt party booking holders to get their guests' waivers signed before the event and significantly reduce day-of waiver signings, freeing up time for upselling and ensuring a smooth party start. ✨ 

Why is it important?

• More guests will show up with a waiver already signed, resulting in less chaos and last-minute stress. 🎈
• Party booking holders can easily see which guests haven't signed waivers yet and send them the booking's unique waiver link for easy follow-ups. 😊

How do I enable it?

1. From Venue Manager, go to Products > All products.
2. Select the party package product that you want to enable it for.
3. Scroll to Additional options.
4. Select Waiver reminder and set the desired time in days to remind guests prior to the booking (we recommend 7 days)

This feature is available on all plans, with email template customization for Pro plans and above.

Experience less stress and more fun with our new waiver reminder email for party package bookings! 🚀

Learn more

Stored payment methods is now live for all ROLLER Payments customers! 

Missed collecting a payment during peak times? You can now follow up with guests later to confirm and process payments seamlessly for bookings made online. 

Parents managing young children after a busy party? Simply ask, “Would you like me to charge the card on file?”  

✨ Our beta customers have collected on average $3,000 per month by charging a previously used card.

Here’s how it works: When a guest books online, say for a party and pays a deposit online, we securely save their payment method. On the event day, extra charges and outstanding amounts can be easily charged from the booking to the saved card, avoiding a physical checkout.

You’ll be able to:

• Settle outstanding balances without guests waiting in line.
• Focus on delivering exceptional service.
• Provide an easy exit, especially for parents with young children.
• Ensure the total amounts for bookings are paid for, minimizing lost revenue.

Facilitate a smoother, more efficient payment process, improving both operational efficiency and the guest experience.

Try it out today!

Learn more about how it works

Remove the need for paper dockets and printer headaches! Streamline your kitchen operations with ROLLER’s Fresh KDS integration.

• Delight guests with faster food and beverage service
• Improve efficiency with reduced order errors
• Streamline operations by removing the need for printers

The Fresh KDS integration is now available for all customers with a valid Fresh KDS subscription.

Getting started: From Venue Manager, simply go to Settings and Devices to connect your Fresh KDS account, today!

Learn more

Check out our latest webinar for a rundown of what’s new and upcoming in ROLLER.

We cover so many exciting new products and features—including Analytics, checkout upsells, and online accounts. With these updates, you could save 125 hours per year, reduce admin costs by $18k annually, and increase online revenue by 7%!

Share your feedback

To submit your own feature requests and vote for product ideas via our ROLLER roadmap, click the Help icon at the bottom of the left-side menu from Venue Manager, then select What we're working on.

We're thrilled to announce the launch of Analytics, an industry-leading business intelligence product, powered by Google, and built directly into ROLLER. 

Analytics transforms your venue data into visual dashboards and reports, where you can monitor key metrics over time, giving you actionable insights into your venue performance to help you grow your business. 🙌 

• Save time on manual data manipulation with simple visual reports and dashboards.
• Boost revenue by tracking revenue growth, anticipating trends that will impact sales, and prioritizing where to make changes.
• Improve membership retention rates, conversion rates, visitation frequency and lifetime value while effectively managing churn.
• Delve into guest purchase patterns and demographics to understand what levers to pull to improve the guest experience.

Getting started: From Venue Manager, simply go to Analytics. Start monitoring your key business metrics today.

Learn more

We're excited to launch the public beta of our new Booking Reminder Email, designed to reduce the manual effort you and your staff currently invest in pre-booking tasks. This automated email can prompt your guests to complete waivers, confirm guest numbers, catering choices, and more, well in advance of their visit.

What's new?

• Set up emails to automatically notify guests about their upcoming bookings and any necessary actions, such as completing waivers. 💌
• Control when these reminders are sent by adjusting the settings directly in each product’s configuration. ⏰
• Customize the email template's content, instructions and language in Settings > Design > Email templates.🎨

How to opt-in to the public beta

All customers on a Pro plan and above can opt-in by enabling the email to send per product:

1. From Venue Manager, go to Products > All products. 
2. Choose the product you want and scroll down to Additional options.
3. Toggle on Booking reminder to enable the email, then set your ideal timing for sending the email. ✅

We want your feedback 📣

Your insights are invaluable! Help us make this feature even better by sharing your thoughts and suggestions on our community roadmap. 

Learn more

Our latest ROLLER webinar covers the latest updates to the ROLLER platform to boost revenue, save time, and take your guest experience to the next level.

We covered:

• How to increase spend per guest by 30% with online food and beverage
• How to decrease time to book a party online by 30% with party packages
• How to reduce check-in time for staff and guests by 25% with wristband management

Share your feedback

To submit your own feature requests and vote for product ideas via our ROLLER roadmap, click the Help icon at the bottom of the left-side menu from Venue Manager, then select What we're working on.

Watch the latest ROLLER webinar to see how our new enhancements will help you save time, increase revenue and deliver a seamless experience to your guests.

Here are just a few highlights from the Product Spotlight: 

• Our new party packages will reduce average checkout time by 30% by automatically calculating party inclusions like food and beverage without requiring guests to complete any forms.
• Leverage Guest Experience Score industry benchmarks to identify areas for improvement and where you excel against other venues in your industry.
• Send tailored marketing campaigns to increase guest engagement and spend with our Mailchimp integration, coming soon. 
• Protect membership revenue and acquire new members faster with our new booking agreement solution. 

Share your feedback

To submit your own feature requests and vote for product ideas via our ROLLER roadmap, click the Help icon at the bottom of the left-side menu from Venue Manager, then select What we're working on.

We hope you enjoy this video demonstrating the latest ROLLER updates.

This month has to be our most exciting update yet! With 40% of our customer’s sales online and massive year-on-year increases, it’s the perfect time to release our brand-new progressive checkout experience!

Brimming with features like improved booking flows, up-sells, party packages, and more, it delivers higher conversion rates and transaction values to grow your online revenue.

Check out all the latest on our new progressive checkout, plus several other enhancements to save you time, improve reliability, and deliver seamless guest experiences!

This release includes:

• Our latest features:
  • Progressive Checkouts
  • Party Packages
  • Staff Performance, Monthly Performance, and Additional Questions features related to the Guest Experience Score (GX Score)
  • GX Score API
  • Booking Agreements
  • Payment Requests/ Links
• HQ upgrades
• Details on our upcoming App Marketplace
• Our new Payments Dashboard
• Reporting upgrades
• Information on our upcoming Printer Management functionality