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Check out our latest webinar for a rundown of what’s new and upcoming in ROLLER.

In this special edition of the Product Spotlight, we deep dive into the online checkout and unveil new and upcoming industry-leading features. Watch the recording below 👇

Sell

• Discounts: Enhanced discounts to better determine if a discount is applicable to a booking.
• Gift cards
  • Fixed an issue that prevented some gift-cards from being sold.
  • Resolved a blocker that prevented a gift-card from being adjusted.
• Memberships: Guests are now prompted to re-sign a booking agreement when renewing a membership via checkout.
• Mobile F&B Ordering: Added the ability to hide stock variations from being listed in online sales channels.
• Online accounts
  • Enhanced the checkout to better determine if a guest is eligible to reschedule or adjust their own bookings.
  • Fixed a problem that prevented complementary bookings from being rescheduled.
  • Fixed an edge case that prevented a guest from being able to log in to their online account.
  • Resolved a graphical issue that appeared when guests rescheduling an addon with open quantity.
• POS
  • Enhanced the functionality of tabs within POS, to better signal if a booking is a tab or not.
  • Fixed a display issue that caused product pictures to be removed from the POS after the template was adjusted.
  • Fixed a graphical error that displayed when gift cards were searched in POS, where the gift card ID was less than 3 characters long.
  • Fixed an issue that prevented memberships from being scanned unless the user first clicked into the search field.
  • Packages now print the correct number of tickets when multiple are purchased at the same time.
  • Resolved an issue that caused packages to appear as available, despite not being available.
  • Tabs are now accessible for more than 24 hours in POS without needing to re-sync or do advanced searches.
• Progressive checkout
  • Enhanced capacity calculations so that session capacity is more consistent across POS and online checkouts.
  • Enhanced the checkout to better reflect the total amount remaining on a booking after the deposit is paid.
  • Enhanced the styling of checkboxes to improve usability of the checkout.
  • Fixed a problem that allowed guests to overbook a resource when purchasing multiple packages at a time.
  • Fixed an issue that caused the "Physical gift card" option to show, despite being configured to not show.
  • Resolved an issue that caused gift cards to take full payment instead of deposit payments.
  • The "From" pricing now correctly uses the configured text colour.
  • You can now configure any product as an addon for a party package, allowing you to upsell session or standard passes when guests buy a party package product.
• Receipts: Resolved a problem that caused receipts to show a '0' value for party packages and package products.

Serve

• Discounts: Updated ‘2 for 1’ discount to ‘Buy and Get,’ allowing greater flexibility in creating promotions. Currently supports single product variations (e.g., buy 3 Child tickets, get 1 Child ticket free).
• Party packages 
  • Fixed issue where the Booking PDF export displayed “0.00” for Party Package items, ensuring the correct prices are now shown.
  • Updated the party guest list view in online accounts to enable user to update their party name.
• POS: Fixed issue where attached waivers for single package products with multiple quantities became detached during the POS sales flow, ensuring waivers remain linked to all tickets in the booking.
• Playground: Resolved issue preventing some venues from updating the playground, which previously resulted in a notification stating “Playground couldn’t be updated at this time.”.

Market

• Memberships
  • Fixed issue with discount codes being case-sensitive during online checkout, ensuring that codes apply correctly regardless of case.
  • Resolved issue with membership discount stacking in POS to configure usage limits and enable/disable stacking.
  • Fixed issue with membership discounts not applying correctly at POS, ensuring discounts are applied consistently regardless of the number of ticket types or quantities entered.
• Party Packages
  • Fixed issue with order confirmation emails displaying incorrect prices for Party Package Products, ensuring pricing matches between the booking details in Venue Manager and the confirmation email.
  • Resolved issue by ensuring the custom host message is consistently displayed in guest list-related emails, including RSVP confirmation and reminder emails.
• Discounts
  • Fixed issue where the “Issue Code On Purchase” emails displayed incorrect discount names.
  • Resolved issue where a large number of uploaded discount codes caused the UI to become unresponsive.
  • Fixed issue where applying discounts to online bookings incorrectly excluded postage and miscalculated transaction fees.
• GX Score: Updated the GX Score question to “How would you rate your experience at [venue name]?” to enhance guest feedback accuracy.

Manage

• Booking receivable: Bookings receivable report no longer shows canceled, fully paid, or fully discounted bookings.
• Daily capacity: Daily capacity now shows the booking holder's name in the redeemed view as well.
• Cashless cards: You can now override the tax for cashless card sales.
• HQ
  • Resolved the "Master ticket code is required" error when modifying HQ Standard passes.
  • Fixed issue where non-HQ product categories changed incorrectly after HQ sync.
  • HQ-controlled venues can now see staff from other venues that have access to their venue on the staff screen.
• Resources
  • Corrected bug causing single booking resources to be double-booked.
  • Fixed missing resources issue in party package bookings.

Sell

• Cloud Printing
  • Cloud printing has been enhanced to efficiently route print jobs, reducing the time taken to print.
  • An Activity Centre notification will appear if cloud printing is unable to route to a printer - requiring the reconfiguration of printers.
  • You can now configure which stock product purchases are sent to cloud printers / KDS devices based on the sales channel they were purchased. e.g. If you want soft-drink purchases to only print when purchased via Mobile F&B Ordering, and not when purchased at POS.
• Gift Cards
  • Resolved a visual issue that prevented the gift card expiry date from showing when looking at a booking in Venue Manager.
  • Sales channels now correctly prevent custom discounts from being applicable to gift card purchases. An alternative gift card value should be used in these situations instead.
  • Resolved a display problem that caused gift cards to appear as expired in Venue Manager.
  • Fixed an issue where gift cards with short-lengthed codes would cause glitches in POS.
• Online Accounts
  • Enhanced various areas of the platform that were stopping Online Accounts verification emails to be sent to guests, preventing them from creating online accounts.
  • Resolved an error that prevented guests from rescheduling their sessions if addon product types were included in the booking.
  • Fixed an edge-case display issue where a booking modification for a company booking was not reflected in Venue Manager.
  • Overcame a challenge that prevented guests from rescheduling session passes if a ticket had a $0 cost.
  • Resolved various edge-cases that prevented guests from modifying their booking.
  • Bookings with package products can now be modified by guests via Online Accounts.
  • Fixed an issue that caused country codes to show incorrectly when a guest had created an online account, making the guests contact number to be unreachable.
• POS
  • Resolved an issue that caused the availability quantity to dissapear from POS tiles.
  • Fixed an issue for POS Compact view, where tiles could overlap.
  • Resolved a problem where stock items that had no modifiers were missing the notes field.
  • Overcame a challenge that caused search to not filter stock variations correctly.
  • Packages correctly show each ticket as a separate line, instead of being grouped by product.
  • Staff roles that don't have "Can cash in/out POS tills" enabled are no longer prompted to enter manager pin when clicking Open till button.
  • Cash refunds can no longer be issues for amounts higher than the booking total.
  • Fixed an issue that prevented the 'Email Receipt' and 'Reprint receipt(s)' buttons from appearing.
  • Fixed a display issue that caused the till variance to highlight in yellow when there was no variance.
  • You can now automatically populate POS menus using tags that are assigned to products. This means the product selection can be kept in sync across all your sales channels centrally within the product.
• Progressive Checkout
  • Fixed an edge-case issue for french-configured venues, that caused checkout dates to show in French, despite the checkout language being English. 
  • Resolved various fringe bugs that caused guests to be able to book whilst no capacity was available.
  • When purchasing gift cards, the address field now correctly populates post-code when an address is auto-filled.
  • Fixed a glitch that sometimes required a guest to click the session time twice before it was actually selected.
  • Resolved a scenario where a discount was included and removed from the cart, which caused the total amount to appear as incorrectly calculated.
  • Fixed an issue that prevented changes to the checkout from being saved.
  • The checkout has been enhanced to better represent when capacity is "Filling up fast" to drive checkout purchase behavior.
  • Fixed an issue that prevented the "Call to book" message for displaying when party packages were selected on a product-led checkout.
  • Enhanced the calculation of add-ons product types, to better reflect available capacity and available booking dates.
  • Enhanced the checkout to significantly improve loading speeds when using custom domains.
  • Enhanced the checkout to improve accessibility for screen readers and visual impairments - in line with WCAG 2.2 AA and ADA standards.
  • Updated the cart summary so that it is more clear how much amount is remaining for payment after a deposit is made.
• Wallet Product
  • Resolved a scenario that caused wallets to expire despite being configured not to expire.
  • Fixed an issue that caused bookings with multiple wallets included to have the wallet balances bound together.
• Digital Wallets: Solved a blocker that prevented Apple Wallets from being added to iPhone devices.
• Legacy Checkout: Legacy Checkout no longer shows sessions as "Sold out" when part of the product session times were blocked out.
• Product Availability: Resolved an edge-case issue that caused package products to be available for purchase when there was no capacity.

Serve

• Discounts: Fixed issue where purchase discounts from HQ venues were not sending the email with the discount code upon booking.
• Google Analytics: Resolved a Google Analytics conversion tracking issue, ensuring accurate reporting of purchases by moving the onPurchase event to trigger immediately after payment completion.
• Mobile Check-in
  • Resolved issue preventing booking synchronization on Mobile Check-in (MCI) which was causing 504 errors. 
  • Improved scanning speed for tickets with the “Auto-open” feature enabled in MCI, addressing performance delays reported by users.
• POS: Enabled customers to redeem multiple memberships in a single transaction at POS to streamline the checkout process and enhance guest experience.
  Reports: Added a filter for Cashless Card products in Reportx, allowing users to easily locate these items in the reports.
• Waivers
  • Fixed issue where waivers signed with email addresses containing an underscore (”_”) were not returned in POS or the guest waiver page in Venue Manager.
  • Fixed issue where waivers were detached during the booking flow on POS when the “Create separate items for Packages” meta was enabled for bookings containing multiple packages.
  • Implemented validation in the form builder to prevent duplicate data bindings, ensuring that form designs do not contain repeated bindings.

Market

• Discounts: Fixed issue where discount codes could not be reused after being applied to a canceled booking.
• Membership: Fixed issue where the Membership cancellation pending email template was not populating the membership cancellation date.

Manage

• Bookings
  • Fixed an issue with midnight sessions showing up as undefined in Progressive Checkout.
  • Addressed a bug that resulted in modification of booking date in Venue Manager tickets with consecutive sessions reverting back to single session duration.
• Activity Center:You'll now receive automatic alerts in the activity center when a banned guest books online using the same email or phone number stored in ROLLER.
• API: Guest gender field added to Create Booking & Get Customer Detail endpoints.
• Daily Capacity: Fixed an issue with Daily capacity view multiplying the bookings spanning across multiple days.
• HQ schedules: Fixed an issue with venue-managed schedules being locked when changed from HQ-managed schedules.

Sell

• Progressive Checkout
  • Resolved a display issue that caused a "Sold out" label to appear for available bookings (they were still able to be purchased).
  • Fixed a bug that prevented changes to the progressive checkout settings from being saved in VM when the "Start on a defined date" field was updated.
  • Overcame an error that caused add-ons to be reserved on the date of purchase instead of the date of bookings.
  • Enhanced the wording of error notifications to guests to provide clear indications to the issue they have encountered.
  • Resolved an edge-case bug that prevented resources from being allocated for some bookings.
  • Stock items no longer appear as available for party packages during their restricted hours.
  • Identified a scenario where the checkout presented deposit information to the guest, whilst the booking had no deposit.
• Online Accounts
  • Fixed a graphical issue that caused a 'View products' button to appear within Online Accounts area.
  • Resolved a blocked that prevented some guests from being able to create an account via their booking confirmation email.
• POS
  • Fixed an issue that prevented POS templates from being edited.
  • Resolved an edge-case issue that prevented a valid booking from being created when a purchase was made on POS.
  • Fixed a problem that prevented users from selecting the members name when adding a membership discount to a booking.
  • Enhanced the modifiers flow in POS, which also adds support for packages with multiple stock items.
• Dockets: Dockets created via Mobile F&B Ordering now correctly state that the purchase was made via Mobile F&B Ordering, instead of POS. 
• Mobile F&B Ordering: Released a number of enhancements to increase docket printing reliability for purchases via Mobile F&B Ordering.
• Receipts: Resolved an issue that caused cash receipts to route to alternate ticket printers.
• Self-serve Kiosks: Fixed an issue that prevented some kiosks from launching.

Serve

• Mobile Check-in: Resolved issue with MCI scanning where valid ticket and booking IDs frequently returned a “No result” error. 
• Self-serve kiosks: Fixed an issue where the QR code on the Success Screen of the SSK directed users to incorrect destination.
• Refunds: Resolved an issue where refunding a tip through Venue Manager incorrectly resulted in a pending balance on the booking.
• Progressive Checkout: Fixed issue where auto-email for account creation was not sent when the integrated waiver was included in the checkout. 

Market

• Discounts
  • Fixed an issue where archived discount codes were still sending email codes upon purchase.
  • Resolved an issue where non-discountable add-ons could be discounted via Membership in CX3.
• Emails
  • Resolved an issue where order confirmation emails were not displaying product terms and conditions. 
  • Fixed an issue where the ‘Style’ tab was missing in the Waiver Reminder email template.

Manage

• API: Fixed an issue where memberships were not being redeemed properly at the redemption endpoint.
• Receipts: Corrected the downloadable receipt from order confirmation emails to show the accurate total amount when paid modifiers are included in a package.
• Activity Center: Resolved a bug where guest emails in draft bookings were not triggering notifications in the Activity Center.

Platform

• POS: Fixed an issue in POS where adding a multi-resource product to the cart incorrectly reduced the capacity of related multi-resource products that share some resources, preventing them from being sold in the same transaction.

Hi there!

Imagine this: Guests arrive at your venue, excited for a day of fun, but instead of diving straight into the action, they’re stuck filling out waivers even though they bought their tickets ahead of time. This delay not only frustrates guests but also creates bottlenecks for your staff.

We’re excited to announce our feature: Streamlined Waiver Signing After Purchase. This feature ensures guests sign waivers immediately after purchasing products online that require waivers, reducing delays and enhancing the guest experience. This is only available for our progressive checkout.

Our data shows that the percentage of waivers signed during the checkout process increased from 49% to 71% after implementing this feature.

How it works
Once guests complete their purchase online, they’re automatically prompted to sign the waiver. This addition to your checkout process means no more waiting around at the venue entrance. 

📹 Watch the video here

When will you see it?
This feature will be enabled for all progressive checkouts now. However, you may opt out of it by changing your progressive checkout settings.

More info

Sell

• Cloud Printing
  • Resolved an issue preventing some print stations from loading into the POS device.
• Memberships
  • Membership payment reminder communications for US-based guests are now only sent during business hours.
• Mobile F&B Ordering
  
  • Enhanced the way stock items appear in POS for Mobile F&B Orders, particularly when modifiers were present.
    
• Online Accounts
  • Resolved multiple issues that prevented guests from being able to login to their online account via mobile authentication.
  • Fixed a bug that prevented the "Update booking" button from appearing in booking notification emails to guests.
  • Enhanced the booking management functionliaty to enable more guests to update their bookings online. This means more scenarios are covered where booking updates could be applied by guests.
  • Resolved a bug that prevented the verification code email being sent to guests when registering a new online account.
  • Resolved a blocker that prevented some guests from being able to update the payment details for recurring memberships.
• Online Checkout
  • Released more availability enhancements to provide accurate ticket availability times in the online checkout.
  • Packages can now be added as an addon/upsell item in the progressive checkout.
  • Party package variation options are now required to be entered by guests.
• POS
  • Enhanced the waiver search functionality to provide more accurate results.
  • Resolved an edge-case tax calculation issue that was impacting an individual booking.
  • Enhanced the ticket refund calcualtions to prevent inaccurate refunds from being provided.
• Receipts
  • Enhanced the translations for non-english receipts, to better represent the month of transaction date.
  • Resolved an issue that prevented the last 4 digits of the credit card from showing on the tax invoice receipt.
• Self-service Kiosk
  • Prevented an issue that caused the kiosk to become frozen when the home page button was selected, where the kiosk was configured to a non-english language.
• Venue Manager
  • Fixed a bug that incorrectly caused a "Payment details not stored" message to appear when trying to charge a remaining balance on a booking

Serve

• Cashless Cards
  • Fixed issue preventing purchase of Amusement Connect cards in POS due to errors when inputting 10-digit card numbers.
• POS
  • Fixed issue in POS 2 where tickets could not be scanned without clicking into the search field first, now allows direct scanning of QR codes upon POS startup.
• Waivers
  • Resolved issue in POS where attaching a parent waiver to a booking now properly includes associated minor waivers without requiring multiple searches.
  • Fixed issue in Waiver 2 where the date of birth dropdown was not displaying for adult or guardian, preventing waiver signing. Now guests can enter date of birth as required.
  • Resolved issue where ‘Can use waiver after checkout’ option incorrectly displayed a waiver button on venues not using waivers, now correctly hides the button when waivers are disabled.
  • Fixed issue where the ‘Copy unique waiver link’ button was missing from the Documents tab of bookings in Venue Manager, now correctly displays for easy access.
  • Corrected grammar error on Waiver kiosk ‘Looks good’ button, now displays as ‘Looks good’ without apostrophe.
  • Resolved issue where the new change booking holder page on POS could not search by membership ID, now allows for successful search and retrieval.
  • Fixed SSK text color setting for inversion.
  • Resolved UI issue in SSK where two buttons were incorrectly selected simultaneously when adding minors for existing guests.
  • Resolved issue where online waiver default language appeared empty despite multiple languages being available.
  • Adds the 'Send Waiver Request' feature to the booking confirmation screen, making it more accessible for venue staff to efficiently send booking-specific waiver.
• Wristbands
  • Resolved issue where changes to Product Specific Wristband schedules were not saving in Venue Manager, now updates correctly upon saving.
  • Fixed issue where Product specific Wristbands could be created without adding a Product.
  • Fixed issue where wristbands couldn’t be created in VM due to greyed out ‘Apply’ button on REL.

Market

• Discounts
  • Fixed issue on POS2 where custom percentage discounts were not applying correctly, now correctly applies custom percentage discounts on bookings.
  • Resolved issue where emails distributing ‘Issue Discount On Purchase’ discount codes included an outdated website link leading to a 404 error.
• Segments
  • Resolved issue where Campaign Monitor was not correctly importing VM Segments with Marketing Opt-in criteria.
  • Updated segments UI to enforce selection of a valid value for ‘Flags and bans’, ensuring proper validation on save.

Manage

• API
  • Added tags to the response for Get product details API.
• Bookings
  • Fixed an issue where a session pass with no session time would book capacity for the whole day.
  • Resolved an issue where changing a booking date caused tickets with consecutive sessions to revert to single session durations.
• Capacity
  • Fixed an issue where daily capacity view would show overlapping bookings for small session times.
  • Resolved an issue where the single product resource was being overbooked.
• Stock
  • Imported stock items now appear on dockets and display on KDS.

Sell

• Google Analytics
  • Google Analytics no longer sends remove item events when stock items are added to party packages.
• Memberships
  • Enhanced memberships so that when redeeming, the membership shows the booking holder name when there are no assigned waivers.
• Mobile F&B Ordering
  
  • Resolved a visual bug that made it appear as though Mobile F&B checkout settings were not being saved.
  • Released several enhancements to improve the reliability and timeliness of production dockets, when ordered via Mobile F&B ordering.
    
• Online Accounts
  • Fixed a display issue which made it confusing for guests to understand how much a booking was still owing, after they modified the booking using online accounts.
• POS
  • Resolved an issue that prevented some bookings from being refunded.
  • Fixed an edge-case that caused delays in members to be charged.
  • Overcame a challenge that caused some multi-pass bookings to be unable to be redeemed.
  • Fixed an issue that prevented tax from being charged in some bookings, requiring a second payment to be processed.
  • When using the setting ‘Create separate items for packages’ printed receipts from POS will combine the quantities into a single row.
• Progressive Checkouts
  • Resolved a display issue that caused confusing deposit amounts.
  • Packages are now correctly showing the quantity selector for guests.
  • Resolved an edge-case which prevented a small number of guests from purchasing a package product.
  • Enhanced the progressive checkout, so guests can quickly find available sessions when viewing a product that wasn't available on the same day.
  • Prevented Addon products from appearing in the upsell area of checkout when not configured to do so.
• Self-service Kiosk
  • Prevented an issue that caused the kiosk to become frozen when the home page button was selected, where the kiosk was configured to a non-english language.

Serve

• Segmentation
  • Resolved issue where users with 'Can access segment settings' permission were unable to access Guests/Segmentation.
• Waiver
  • Fixed issue on Sign Your Waiver' button now correctly links waivers to bookings during checkout.
  • Fixed issue where Waiver Reminder and Booking Reminder settings under Party Packages wouldn't save without specifying a number of days.
  • Resolved timeouts occurring during waiver searches in Venue Manager.
  • Improved text for enabling the waiver after checkout feature in the progressive checkout setup to make it more intuitive and user-friendly.
  • Fixed issue in new waiver app where underage guests could sign waivers as adults despite age restrictions, now implements proper validation.

Market

• Discounts
  • Resolved issue where percent discounts could be erroneously applied to recurring membership bookings via POS, preventing potential overcharging or overpaying.
  • Resolved issue with discount code usage report incorrectly displaying usage count, now accurately reflects correct usage count for discount codes.

Manage

• Bookings
  • Solved a problem where bookings with special characters in the booking name could not be exported to PDF.
• Daily capacity
  • Blocking capacities over multiple dates no longer needs a page refresh.
• Guests
  • Addressed an issue where guest flags were not displaying correctly on bookings when searching for a guest by phone number.
• HQ
  • Fixed an error that prevented saving package ticket types in HQ, which required all variations to have a session ticket type or none at all.
• Packages
  • Fixed an issue where users were unable to save a pcakge after adjusting sales period or deleting a variation.
• Parties
  • Fixed a problem where the party name capture checkbox in Party Packages was being unintentionally enabled.
• Reporting
  • Fixed an issue that resulted in net revenue figures between Revenue recognition and Sales tax reports for some venues using tax fees.
  • Fixed an issue that resulted in incorrect payout data for some venues.
  • Transaction by channel report now includes recurring payments.
• Schedules
  • Resolved an issue where users were unable to save schedule edits due to the system not recognizing resources.
  • Fixed a bug where adding existing schedules did not properly include resources in new schedule.
• Settings
  • Admin staff can now access the Print Station in Venue Manager settings without any issues.
• Standard passes
  • Fixed an issue that caused item quantity to reset each day for standard passes, causing the product to be available again the next day.
• Stock
  • Resolved an issue where venues were unable to create stock variations that included a user-defined cost.

What's happening?

Our waiver reminder email for party package bookings is now available. In our beta, we reduced the number of waivers signed on the day by approximately 24%!

Prompt party booking holders to get their guests' waivers signed before the event and significantly reduce day-of waiver signings, freeing up time for upselling and ensuring a smooth party start. ✨ 

Why is it important?

• More guests will show up with a waiver already signed, resulting in less chaos and last-minute stress. 🎈
• Party booking holders can easily see which guests haven't signed waivers yet and send them the booking's unique waiver link for easy follow-ups. 😊

How do I enable it?

1. From Venue Manager, go to Products > All products.
2. Select the party package product that you want to enable it for.
3. Scroll to Additional options.
4. Select Waiver reminder and set the desired time in days to remind guests prior to the booking (we recommend 7 days)

This feature is available on all plans, with email template customization for Pro plans and above.

Experience less stress and more fun with our new waiver reminder email for party package bookings! 🚀

Learn more

Stored payment methods is now live for all ROLLER Payments customers! 

Missed collecting a payment during peak times? You can now follow up with guests later to confirm and process payments seamlessly for bookings made online. 

Parents managing young children after a busy party? Simply ask, “Would you like me to charge the card on file?”  

✨ Our beta customers have collected on average $3,000 per month by charging a previously used card.

Here’s how it works: When a guest books online, say for a party and pays a deposit online, we securely save their payment method. On the event day, extra charges and outstanding amounts can be easily charged from the booking to the saved card, avoiding a physical checkout.

You’ll be able to:

• Settle outstanding balances without guests waiting in line.
• Focus on delivering exceptional service.
• Provide an easy exit, especially for parents with young children.
• Ensure the total amounts for bookings are paid for, minimizing lost revenue.

Facilitate a smoother, more efficient payment process, improving both operational efficiency and the guest experience.

Try it out today!

Learn more about how it works