🎉 🎉  We're very excited to introduce our newest feature...ROLLER Playground - a sandbox version of the platform that allows you to trial new features, test product configuration as well as start training new staff on a duplicate & demo environment without affecting the business's live account.

How do I activate this?  This is automatically turned on for all platforms. To learn more, read the Knowledge Base article. 

feature

• Update waivers in platform - Say goodbye to the waiver update form…we’ve exposed the ability to create new waiver versions directly in the platform, there is also access to historic versions and design updates to Waiver Kiosk settings. To find out more information, read our Waiver guidelines, history and configuration articles | How do I activate this?  This is automatically available to all Waiver and/or Waiver Kiosk customers
• UI updates to Account Settings - To improve usability, the Settings pages and some submenu items have been updated, you will be able to see the updates on the Settings page of the platform or find out more via the Knowledge Base. Please note that Venue Manager site map has been updated | How do I activate this?  Update is automatic
• Ability to customise opt-in message - the message to accompany the subscription checkbox can now be edited as you like, please read the Knowledge Base article to find out more. | How do I activate this?  This is available on the platform, to edit this, please visit the Policy page
• Require waivers to be attached prior to completing a transaction - this is optional and if activated means that new bookings via POS cannot be completed without all waivers being attached | How do I activate this?  Please log a ticket to have this enabled in platform

update

• BB-1908 - Update to Monthly Till History Reports
• BB-1986 - Upgrade to Form functionality
• BB-2195 - Invoice report updates
• BB-2238 - Product filter fix implemented in Till History Report
• BB-2324 - Update to Email template for bookings purchased through Venue Manager
• BB-2390 - Update to discounts in Venue Manager and Bookings
• BB-2417 - Timezone updates for Checkout
• BB-2540 - Upgrade to Transaction by Product report
• BB-2567 - Update to POS Bookings with approved payments
• BB-2579 - Fix implemented for add-on scenario
• BB-2584 - UX update to phone number field in Checkouts
• BB-2613 - Update to standard pass email confirmation
• BB-2615 - Fix implemented for gift cards with no expiry
• BB-2629 - UX update for Customers tab
• BB-2642 - Upgrade to add ons for Sessions and Passes
• BB-2644 - Schedule builder updates
• BB-2658 - Update to archived products UX
• BB-2668 - Minor update to Waiver Kiosk date format
• BB-2672 - Error message implemented for mandatory forms
• BB-2674 - Update to Adyen Dynamic 3DS rules for checkout
• BB-2694  - POS Global Search updated to include Alternate ID/Custom Ticket ID
• BB-2684 - Fix implemented for check in for ‘Not valid for use on this day’ error message
• BB-2690 - Session times display fixed for POS
• BB-2700 - Update to Staff submenus
• BB-2706 - POS menu upgrades
• BB-2707 - Availability selector upgrades
• BB-2709 - Update to tax on receipts
• BB-2708 - Waiver adjustments implemented
• BB-2713 - Renaming of button on Add on page to ‘Save & Continue’
• BB-2714 - Update to Venue Manager payments
• BB-2733 - Availability indicators update for Checkout
• BB-2742 - Update to pass duplication and location settings per ticket
• BB-2757 - Segments upgrade
• BB-2764 - Company feature update for complimentary booking

This week, we're launching a new product...Recurring Passes! This allows venues to create term based classes or programs such as skill based or fitness activities that occur regularly. For example, the venue can now sell a 'Flips and Tricks' one-hour session every week at 5:30 pm on Fridays, available for the next 3 months.

With Recurring Passes, you can encourage repeat visits by collecting funds upfront, whilst reducing operational costs and manual processes. Watch our video 👇

How do I activate this?  This feature is available to all Enterprise clients. To upgrade or find out more information, please head to the New Features section of the platform.

feature

• Enable 3D Secure for Braintree - 3D Secure adds additional cardholder verification to the payment process to fight fraudulent card use during the checkout process, click here to find out more information. How do I activate this?  Please log a support request via support.roller.software to enable this

update

• BB-1415 - UX Update for POS Tab functionality
• BB-1815 - Fix implemented for waiver expiry reminder email to customers
• BB-1937 - Runsheet performance upgrades
• BB-1988 - Confirmation email automatic send update
• BB-2017 - Alternative ticket printer settings update
• BB-2052 - Activity Stream upgrades
• BB-2340 - POS upgrades for credit card purchases
• BB-2373 - UX text update for activity stream
• BB-2379 - Runsheet updates to account for split sessions scenario
• BB-2492 - Update to invoice functionality for enquiry turned booking
• BB-2551 - Fix implemented for Current Till print out and POS Cash subtotals
• BB-2574 - Sessions schedule builder upgrade
• BB-2598, BB-2599 & BB-2063 - Upgrades to Companies feature
• BB-2603 - Update to gift cards date & time conversion
• BB-2643 - Fix implemented for Activity Stream
• BB-2637 - UX update to POS notification messages
• BB-2686 - Update to Product Revenue Report
• BB-2695 - UX update to New Feature page
• BB-2706 - Update to POS menu configurations for removing products scenario
• BB-2709 -  Implemented fix for tax displayed on receipts
• VM-6028 - Update to discounts
• VM-6988 - POS Upgrades to search online
• VM-7045 & POS-455 - Updates to waiver verification

🎉 We're excited to announce that our ROLLER Mail feature and integration is now available! ROLLER Mail is an email marketing tool that helps you create beautiful & powerful e-campaigns to engage with your subscribers. Promote offers, products and upcoming events to your database to boost the bottom line!

With our integration, you can automatically send opted-in customers from your ROLLER platform and filter them into different lists to target specific individuals. Build journeys around customer behaviours such as attendance to encourage repeat visits or to get feedback. Watch the video below 👇

How do I activate this?  Head to the New Features section of your platform or visit our website to find out more about ROLLER Mail & book a demo. For those who already have an account, please read our updated Knowledge Base articles

feature

• Ability to add customer opt-in during booking process in Admin - You are now able to subscribe customers to your marketing list when they are making a booking over the phone in Admin, this option should only be checked if the patron gives their permission. How do I activate this? This update is live to all platforms. Click here to read our Knowledge Base article under the Add Contact Details section

update

• BB-906 - Update to venue email notification link
• BB-2061 - Email in invoice PDF updated to reflect secondary email address
• BB-2329 - Update to GST fee display in payment details
• BB-2535 - Customer invoice updated to reflect discounts
• BB-2539 - Payment Gateway ID column text update in Transactions report
• BB-2572 - UX update to menu alignments
• BB-2622 - Upgrade to Transactions report data load capabilities
• BB-2632 - Booking holder update to support removing email address from booking holder scenario

This week, we've made some updates to our 'Accept Marketing' functionality across the platform. Read below to find out more and to see the fixes that have been implemented 👇 

feature

• Addition of ‘Accept Marketing’ checkbox in POS - We’ve added a field so new customers in POS can be opted in to the marketing database, please note an email address is required at a minimum. Click here to see the update. How do I activate this?  No action is required, this is automatically updated
• New option for marketing opt-in checkbox for Checkout flow - Added customisation, clients can now decide whether their opt in is pre-ticked or not. For GDPR compliant clients, please note, it should kept as the default which is unticked. How do I activate this?  Read our article here to adjust this setting
• Update to Add ons and Stock buttons - We’ve updated all our buttons such as the ‘Publish’ button to be consistent with our current style guide. How do I activate this?  No action required.

update

• BB-467 - Local timezone display adjustments for Gift Card module
• BB-1433 - Giftcard payment success page updates to time format
• BB-1483 - Adjustment to default country for Gift Card functionality in Admin
• BB-1712 - Update for gift card calculations
• BB-2071 - Fix implemented for video recording for Gift Card module on checkout
• BB-2172 - QR Code update for POS receipts for Annual Passes and Gift Vouchers
• BB-2173 - Adyen payments adjustment for Admin single bookings
• BB-2195 - Invoice report updates to include payment date and type
• BB-2202 - Upgrade to gift card functionality and extending expiries
• BB-2301 - UX update to error message for Dashboard
• BB-2357 - Custom staff permissions upgrade
• BB-2364 - Waiver date display fix implemented for Admin
• BB-2466 - AW Ticket confirmation email logo update
• BB-2470 - Update to Waivers in POS interface
• BB-2477 - Link update for ROLLER Connect
• BB-2481 - Updates to sales configuration for POS tabs
• BB-2501 - IE upgrades for Invoice payment widget
• BB-2504 - Logo update for staff registration
• BB-2508 - Update to status for complimentary POS bookings
• BB-2528 - Fix implemented for Pass override sales period
• BB-2531 - Browser updates for customer invoice modal
• BB-2536 - Update to Payfort error messages for unsupported currencies
• BB-2550 - Adjustment to waiver expiry reminder email link
• VM-6782 - Update to Customer Activity Stream

Ladies and gentlemen...our new navigation is now live 🎉🎉🎉  If you need to refer to the new sitemap, please visit our Knowledge Base and search for the article 'Navigating ROLLER Venue Manager'

Please see below for all other updates and fixes that we've implemented 👇

feature

• Ability to merge customer records - We’ve added some new functionality to our customer records so that you can merge duplicate customer records, click here for step-by-step instructions. How do I activate this?  No action is required, this is automatically updated
• UI update to staff permissions - To see the update to the page, click on Permissions or read our Knowledge Base article here. How do I activate this?  This is an automatic design update and requires no further action

update

• BB-445 - Timezone updates for Checkouts
• BB-1897 - Updates to in-platform Adyen refunds
• BB-2031 - Checkouts upgrade to allow changing payment method
• BB-2319 - Norwegian translations for Invoice Template
• BB-2394 - UX adjustments to Payment Express credit card details in confirmations
• BB-2407 - New Features page header updates
• BB-2443 - Update to colour palette during Session’s product creation
• BB-2444 - Fix implemented for scrolling issues during creating a product process
• BB-2467 - Adjustments to status of refunded bookings
• BB-2469 - POS Search update to include Custom Ticket IDs
• BB-2492 - Fix implemented for confirmations being sent automatically for partially paid bookings
• BB-2498 - 2-for-1 Discount functionality update
• BB-2505 - Upgrades to staff registration
• BB-2542 - Upgrade to product categories in bookings availability selector
• CX-64 - Checkout flow text alignment to wrap around image
• VM-6310 - UX Adjustments to pricing column in booking items tab
• VM-6378 - Update to Segments to enforce unique name rule
• VM-6668 - Waiver kiosk upgrade
• VM-6782 - Activity stream customer actions update

This release focuses on minor improvements & updates as well as some platform fixes- see below all the latest updates 👇  

Just a friendly reminder: If you haven't tried our new navigation, please ensure to try this before it is permanently in place on the 9th of July 2018.  As per previous communications, we will be sending reminders prior to the switchover. Have a great week  🙌

feature

• Update to EOD report - EOD Report URLs will require a login using user credentials and passwords, 24 hours after the link is created
• Stats for archived products added to Reporting categories - Under page title, the figure for unassigned (archived) products has been added to Reporting Categories, click here to learn more

update

• BB-445 - Update to checkouts and timezone
• BB-701 - Fix implemented for pass exclusion periods
• BB-1008 - ROLLER software links in platform updated
• BB-1200 - Minor UX update for POS
• BB-1205 - UX update for report columns
• BB-1404 - Fav icons updated throughout platform
• BB-1799 - Checkout flow update for sold out use case
• BB-1859 - Update to Attendance in product grid
• BB-2032 - Upgrade to UX for editing existing booking name
• BB-2049 - Refund warning message upgrade
• BB-2097 - UI update for forms
• BB-2156 - Auto sending gift cards from VM fix implemented
• BB-2236 - Update to print button on EOD balance report
• BB-2246 - Upgrades to Sessions schedule builder for midnight session timings
• BB-2273 - Stock item configuration update for PAR quantity
• BB-2307 - Receipt updates for Saudi Arabia
• BB-2336 - Update to terminology used for Exclusion Period text in product configuration
• BB-2338 - Sessions fix implemented for initial product configuration
• BB-2400 - UX update to mastheads for spacing
• BB-2402 - Updates to Adyen integration for transactions
• BB-2406 - Minor UI updates for booking holder flow
• BB-2416 - Formatting adjustments for booking holder contact numbers
• BB-2421 - Update to Attendance Report export
• BB-2428 - UX update for invalid discount error
• BB-2352 - POS upgrades for capacity
• VM-6261 - Update to icons in ROLLER Venue Manager navigation
• VM-6360 - Venue name updates to allow for special characters
• VM-6396 - Update to grid for timezone
• VM-6446 - Waiver confirmation email text updates

🥁 🥁 🥁 Drumroll please...We're excited to announce that our New Navigation is available for you to trial. To ease the transition, this update includes the ability to toggle between the current navigation and the new version. Please watch the video below on how to activate the beta mode of our new navigation 👇

New Navigation Beta - The design involves reorganising pages into a more user-friendly site architecture & structure to improve findability, usability and the general user experience of navigating the platform. How do I activate this? This is available to all users and platforms to try. We highly recommend that everyone gets familiar with the new site map and provide feedback feedback where necessary.

Please note: we will give you advance notice and let you know ahead of time when the Beta switch will be removed & when this change will be made permanent. For step by step instructions, please read our Knowledge Base article 

feature

• ’Accept Marketing’ for online checkout and waivers - We’ve updated Accept Marketing options and split the options into two so that your venue’s platform can have further customisations. You can check both to capture data through both or only check one and not the other. How do I activate this? This update is rolled out to all platforms and your settings will remain as previously set. If you want to adjust this, read our Knowledge Base article and edit this from the Account Details page
• Edit ‘Accept Marketing’ field in customer records - If you speak to a customer who would like to change their opt in status, you can now manage this from the Venue Manager by editing their customer record. How do I activate this? No activation is required, please read our Knowledge Base article on how to edit a customer record

update

• BB-1049 - Update to “Mark as Paid" functionality for credit card payments for invoices
• BB-1242 - "Between" filter adjustments implemented
• BB-1627 - Update to POS receipts to reflect VAT for non-Australian clients
• BB-1867 - UI Update for booking details and existing customer emails
• BB-1902 - Booking details UI change implemented for email address after booking is reserved
• BB-1963 - Customer Activity Stream upgrade to reflect deleted bookings use case
• BB-1988 - Upgrade for email confirmations from Venue Manager
• BB-2054 - Consolidated Product sales report PDF adjustments
• BB-2139 - Update to Accrual account report to support removing discount scenario
• BB-2179 - Embed integration updates
• BB-2182 - Update to draft mode for products using locations
• BB-2230 - UI update to Checkouts landing page
• BB-2279 - Adjustment to POS discount code calculator for custom discounts
• BB-2341 - UI Update for mobile’s successful payment page
• BB-2344 - Venue Manager checkout adjustment for ampersand symbol
• BB-2362 - Fix implemented for draft sessions products to allow publishing
• BB-2375 - UI Update for Terms & Conditions acceptance on checkouts
• BB-2377 - Update to in-platform support tab
• VM-6447 - GTM analytics update implemented

📌 With our communications last week on the new navigation, please note we have now revised the release date to the week of June 6th. Please remember:

• The current navigation will be the default setting with the option to toggle between the two to view the new design so that you can use ROLLER Venue Manager as you're accustomed to, but also allow you to trial the redesign and retrain prior to the permanent switch over 
• With the update, ROLLER will provide you with accompanying articles on the sitemap, how to switch between the two and a timeline
• The update will improve findability, usability and the general user experience of navigating the platform

🎈 This week, our focus is on improving existing functionality and design within the platform as well as releasing a new integration with EMBED. Please watch the video below for a run through of this week's updates 👀

🙌  NEW FEATURES & UPDATES  🙌

• Updates to Venue Manager -  We’ve made some updates to the platform header and have added an in-platform support tab to link to our Knowledge Base & Support, Platform Status, and Release Notes. This also allows you to look up articles while using Venue Manager. How do I activate this? All platforms have been automatically updated with this
• Booking Holder Functionality -  We’ve made updates to the UX and functionality of searching for existing customers, updating their record and change the booking holder with ease. How do I activate this?  The update is live on all platforms. You can read our Knowledge Base article here
• EMBED Integration -  EMBED offers cashless payment systems allowing the issue of value cards to be used, for example, on gaming machines. Clients utilising EMBED can now redeem cards on stock items using our POS system with this integration. How do I activate this? Click here to activate this for your platform or read our Knowledge Base article to learn more
  

feature

• Update to Venue Manager login screen - We’ve updated the design of our Venue Manager login page, the functionality remains the same but if you would like to see this, login or click here. How do I activate this?  No action is required, this is automatically updated

update

• BB-929 - POS update for $0 payments
• BB-1015 - Update to pass set up for ‘Online Sales Close’ option automatically set to 11pm instead of 12pm
• BB-1068 - Update to Sessions on POS to prevent purchases on past dates
• BB-1387 & BB-1582 - Gift Card tab updates on POS
• BB-1613 - UX update for checkouts when maximum capacity is met
• BB-1867 - Minor improvement to booking details functionality
• BB-1885 - Allow for more than one name in customer name fields
• BB-1886 - UX update to name of tab for Tickets & Booking and Availabilities pages
• BB-1902 - Fix in place for bookings where email address wasn’t initially added
• BB-1941 - Performance upgrade to Activity Stream
• BB-1963 - Customer Activity Stream to create entries for when bookings are cancelled
• BB-2030 - Activity Stream to reflect changes made to forms
• BB-2042 - Fix implemented for primary contact and additional contact use case
• BB-2049 - Update to refund message for Adyen
• BB-2066 - Display issue for Activity Stream and postage amounts fixed
• BB-2101 - Sessions product ticket type upgrade
• BB-2138 - Fix for enquiry form email link implemented
• BB-2144 - Update for SZ Booking Details
• BB-2157 - UX Updates for Itemised tickets in POS
• BB-2177 - Update to custom staff roles and reporting access
• BB-2179 - Embed integration updates
• BB-2188 - Add on upgrades when configured in new product
• BB-2190 - Minor UI update for Waivers kiosk
• BB-2194 - Block out capacity upgrade
• BB-2230 - UX update to landing page before checkout grid loads
• BB-2298 - Removal of javascript on Pass product
• BB-2302 - Improving consistency by adding * to required fields on checkouts
• BB-2314 - Update to Internet Explorer and Payment Express payments integration
• BB-2327 - Secondary checkout flow page will have the date locked
• BB-2331 - Upgrade to Waiver Kiosk minor age functionality
• BB-2339 - Change implemented on waiver kiosk for terminology for minor age limit

Our team has focused on improvements and fixes this week, including a new functionality that is only available for clients using POS - please note that this is optional 👇 Read below to find out more

feature

• Enable discounts for Gift Cards on POS - There is now the ability to discount gift cards through POS using the custom discounts functionality. How do I activate this? To activate Discounts on POS Gift Cards, please log a ticket or click here to read our Knowledge Base article

update

• BB-2079 - Fix implemented for ticket types override image functionality
• BB-2090 - Minor UI change for creating Invoices
• BB-2092 - Update to Checkouts
• BB-2155 - Product page minor updates
• BB-2250 - Update to Invoice export CSV
• BB-2256 - Division Sales Report updated to show net revenue
• BB-2260 - Reporting Category Sales report upgrade
• BB-2267 - Improvements to bank transfer invoice template
• BB-2277 - Adjustments for webhooks and booking information
• BB-2289 - Update to Passes for Oman region
• BB-2297 - Upgrade to Sessions to allow for gaps in locations and adjustments to availability display
• BB-2305 - ‘Expand all products’ fix for single product checkouts
• BB-2311 - Adjustments to display for Availability Selector
• BB-2316 - Upgrade to Stock for EMBED users

To help improve the marketing capabilities and functionality of ROLLER, we are happy to introduce you to Segments - this allows you to group customers based on certain rules.  Watch the video below to find out more 👇🏻 How do I activate this? Head to the 'New Features' page on your platform or click here for more information

feature

• 3D Secure is now available for Adyen - for clients using the payment gateway Adyen, you can now enable 3D Secure authentication as a fraud prevention scheme. How do I activate this? If you have Adyen and would like to enable this, please get in touch with your Account Manager or log a support ticket here

update

• BB-1497 - Display fix for Capacity updates
• BB-1613 - Adjustments to Checkouts UX with typing of quantity of tickets
• BB-1627 - ROLLER POS receipt adjustments for UK clients
• BB-1754 - Session schedule builder update to exclusion periods
• BB-1817 - POS Upgrade for Post Code autocomplete
• BB-2034 - Update for Add Ons and Discounts for email confirmation
• BB-2037 - Bulgarian language update
• BB-2129 - Update to POS refunds receipt template
• BB-2170 - Upgrade to Discount code discount limit notification
• BB-2193 - UX update for Availability Selector
• BB-2196 - Currency symbol update on Till Report for UK venues
• BB-2205 - Kounta update for manual push
• BB-2208 - Upgrade to availability selector
• BB-2255 - Meta settings update for auto-population
• BB-2275 - Revenue data pump maintenance
• BB-2276 - SZ Revenue pumps update
• BB-2297 - Fix implemented for capacity for products with gaps in locations