Hit play above to learn more about the latest updates to ROLLER

To help you support a broader customer base, we’ve added translations for French, German, Spanish, and Dutch in the Guest Experience Score survey.

This means that guests who take the Guest Experience Score survey will now be shown survey questions in the language that’s native to their browser.

If a user's language is not supported, the survey will default to your venue’s language settings, and finally English. 

Alternatively, if the guest's language is incorrectly configured in their browser, they can also select their preferred language from this selector.

Learn more about the GX Score language support

This month we’ve released a fantastic new integration with Intercard, a world-leading cashless technology provider for Family Entertainment Centers.

ROLLER’s integration makes managing your arcade machines easy by allowing you to: 

• Complete purchases of cash, bonus cash or time, and assign them to Intercard RFID cards
• Check card balances
• Top-up cards with additional value

You can do all of this directly at any ROLLER point of sale device.

To create a product to be assigned to a cashless card, simply log into Venue manager, navigate to Products, then Create product. 

Select Cashless card, enter the details of your product to be sold, and select what type of purchases you’d like to be able to make. This might be a set dollar amount, a time limit, or an open value – allowing guests to choose a custom amount from a pre-defined range upon purchase.

You can provide offers that include bonus cash, by adding a higher redeemable value to the card than purchase price. For example, a guest receives $20 in arcade value, when they purchase a $10 top-up. 

Once you’ve completed the product setup, click Save and publish. The product will be ready for sale. You can then add the product to a point of sale device and start selling.

To sell a cashless card or top-up funds, simply log into your point of sale device, navigate to Cards, select the product requested and scan the Intercard via a connected RFID reader.

To check a balance, simply log into your point of sale device, navigate to Search and scan the Intercard via the reader and available balances are displayed.

To implement or find out more about the Intercard integration, simply contact your account manager or support. 

Learn more about:

• Creating cashless cards
• Selling cashless cards in POS

We’ve added new user permissions to provide you with greater control over access to reports within Venue Manager.

Previously, staff were only able to access all reports or no reports. With this update, you can now enable staff members to access specific categories of reports including:

• Summary reports
• Sales reports
• Transaction reports
• Guest reports
• Operation reports 
• Accounting reports

Administrators and managers have access to all reports by default, and if you’re on a Pro plan and above, you can create more flexible user permissions by configuring Custom Roles via Venue Manager.

To configure user permissions for reporting, simply log into your Venue Manager, navigate to Settings, Staff, then Roles.

Select the role you would like to configure, then scroll down to the new Reporting section. Select what type of access you’d like to give to the user and click Save. 

Learn more about user permissions for reporting

The following updates, enhancements and fixes have been deployed:

Bookings 

• Locations - Resolved an issue where some venues were getting an error when booking a party location. 
• Adding to tickets - Fixed an issue where some venues were unable to add additional tickets to existing bookings.
• Booking deletion - Resolved an issue where you were unable to delete bookings when the "Can delete bookings" permission is enabled with a role was enabled

Reporting 

• Downloads - Resolved an issue where reports could not be downloaded for venues in the EMEA region. 
• Booking - Fixed an issue where the discount name column in the Discount by Booking Report was showing incorrect data.  

Venue Manager

• Date Parameter - Resolved an issue relating to the URL date parameter "Start on a set date" for checkouts on a custom domain
• Search - Fixed and issue where certain characters would break in the Venue Manager search 

Emails 

• Confirmation email - Resolved an issue where the confirmation email was not being triggered when an online booking was fully paid via an invoice. 
• Inbox - Fixed an issue relating to inbound and outbound email deliverability.

Other Items

• Calendar - Fixed an issue where the default calendar view was not retaining product selections
• Locations - Resolved an issue where locations were missing from confirmed bookings in Venue Manager
• Playground - Fixed an issue where you could not create a POS device in Playground. 
• HQ - Resolved an issue where HQ Staff could not search for bookings in some venues they have access to.
• POS - Fixed an issue where the date indicators were positioned incorrectly in a POS cart
• Discounts - Resolved an issue where archived discounts had come back to the active discount list. 
• Daily Capacity - Fixed an issue where the daily capacity redemption view showed different data when hovering over a capacity block.
• Memberships - Resolved an issue where  changes made to purchase limit settings were not being saved at the product level.
• Products - Fixed an issue where the product categories were showing GL code warnings
• ROLLER Payments - Resolved an issue where no devices were registering against POS product categories refunds to credit cards.
• Windcave - Resolved an issue where venues were unable to integrate any new Windcave HIT card terminals. 
• Orders - Resolved an issue where the Venue Manager order tab was not recalculating the total correctly when membership discount was applied. 
• Fiskaly - Fixed an issue where Fiskaly's signature was taking too long to process and print receipts. 

We’ve fixed a few issues and added some enhancements to your playground environment.

Some customers have experienced issues with accessing features in their playgrounds that are restricted to Pro and Enterprise plans. 

We’ve updated all playground venues to access all Enterprise level features so that you’ll now have unlimited access to ROLLER features, allowing you to experience and test features regardless of what plan you are on. 

We’ve also fixed a few infrastructure issues that affected some Playground environments following recent upgrades.

Last year we launched a new tool called The Guest Experience score to help you collect, analyze, and action guest feedback. Many of you have shared fantastic stories of how simple it has been to set up, collect a constant stream of valuable feedback and action changes.

Venues have shared how this feedback has helped identify opportunities to improve their customer service processes, food and beverage offer, facilities, and even decrease their negative public online feedback by 20%.

To take the guest experience score a step further, we’ve now added a new feature to help amplify positive guest feedback. 

When guests leave positive feedback via the Guest Experience Score, we’ll automatically prompt them to quickly share their feedback with public review sites like Facebook, Google, Tripadvisor, and Yelp. 

This helps you to add social proof, convert more prospective guests into paying guests and improve your organic Google search rankings.

To add your social media profiles, simply navigate to Settings > GX Score then scroll down to Public reviews.

Once this configuration is completed, Guests who provide positive feedback will automatically be prompted to share this to your public review sites.

This feature is available now to all Guest Experience Score customers.

Hit play above to learn more about the latest updates to ROLLER

Similar to how the HQ Bulk product updates we released last month saved you time and effort entering and publishing changes to products, our addition of HQ discount codes this month make it easy to manage discount codes across all your venues from a single HQ account.

Instead of creating discount codes venue by venue, you can now create them once in HQ and publish to the venues you want the discounts to be available for redemption without leaving your ROLLER HQ account. 

This is a great enhancement to save time and effort, as well as reduce any manual errors in managing discount codes across multiple venues, brands, and product lines.

Simply navigate to Products, then discount codes. 

Create a discount code as you would normally, by either manually entering codes, uploading a file, or selecting to issue codes upon purchase.

Select the type of discount required, select the products that the discount applies to and the venues you wish to make the discount code available at, either by selecting a group of venues in a tag, or individually.

You can then select how you’d like guests to be able to use the discount code either via specific redemption or booking dates, locations such as POS, or a limit on usage.

Once your discount code has been configured, simply click save and confirm your selection.

If a linked venue is using the HQ product, the changes will be applied immediately and marked as a HQ discount at the individual venue level.   

This new feature greatly improves efficiency managing multiple venues and is available to customers subscribed to the HQ Pro plan and you can read more in our guide. 

Host your ROLLER online checkouts from your own custom website domain with custom domain support for online checkouts.

When a customer wishes to purchase a ticket, rather than directing them to a ROLLER domain or running a checkout via an iFrame, custom domains allow you to seamlessly add ROLLER checkouts to your own website.  

This provides two benefits:

1. A seamless guest experience, from entry to your website to purchase, maximising online conversion rates.
2. Full conversion tracking throughout the online purchase process – via a Facebook pixel or Google conversion snippet – greatly improves the performance of your programmatic marketing.

Setting up a custom domain requires a bit of technical know-how and access to your website’s domain name hosting service, so if you’re not familiar with DNS configuration, we strongly recommend that you simply email the instructions provided to your IT specialist and have them do it for you.

To set up your custom domain, navigate to Apps > Online checkouts > Custom domains.

First, you’ll need to choose and enter a subdomain that you’d like the checkout to live on. That might be “tickets.yourdomain.com”. When you click continue, ROLLER will generate the required DNS records. 

This record generation could take up to 60 seconds to execute depending on background services. When completed, you will be presented with a set of DNS records that need to be added to your domain name hosting service.

Then, if you’re familiar with domain configuration, you can use the DNS records to configure them with your domain provider. 

Once the DNS records have been added to your domain name hosting service, return and verify by clicking the Check verification button.

It’s possible that after the DNS records are added the verification will fail like this as different domains can take longer for changes to propagate over the internet, sometimes taking up to 12 hours. 

Check back periodically every 4 hours or so until the Check Verification process results in this verified status.

Then you can head to the online checkout, copy the new URL for the online checkout hosted on a custom domain, paste the URL into a browser and test that it operates correctly.

Once you're happy that the full checkout experience operates correctly on your domain you can update your website and social links to direct traffic to this new URL.

Improve your conversion rate for free with Custom Domains during our public beta from now until June 30, 2022. Contact your account manager or contact support to join the beta.