Hit play above to learn more about the latest updates to ROLLER

For customers managing multiple venues with ROLLER HQ, you can now edit and manage products across all venues within your single HQ account.

Instead of logging into each venue to manually make product updates, you’ll now be able to update them in HQ, select which venues you want to apply changes to, and publish those changes without leaving your ROLLER HQ account. 

This is a huge enhancement to save you time and effort in managing products.

In your HQ account, select the product you want to modify, then click Bulk Edit. Choose to update the product for all venues, an individual venue or even specific groups of venues. 

You can edit product attributes such as name, description, thumbnail image. Edit the attributes of individual ticket types such as ticket name, price, description. Review the changes to be made and once you’re ready click Save & publish.

If a linked venue is using the HQ product, the changes will be applied immediately and the product list will show that it has been updated.   

In the HQ account, you can view the history of changes made to products, and export a log of the changes made. 

These updates greatly improve the management of multiple venues, all from within one HQ account. 

The HQ bulk product update feature is available to customers subscribed to a HQ Pro plan, so if you’d like to benefit from this feature, please contact support to upgrade. You can also find out more about this feature here. 

Webhooks help developers integrate and extend ROLLER by sending real-time event data to their application instantly when it's created, edited or deleted in ROLLER.

This might be when a ticket is sold to integrate with access gates, aguest subscribes to a mailing list to integrate with an email marketing platform or when a new member signs up to send them a welcome text message.

With Webhooks your application can receive and action this data in real-time.

Find out more about webhooks by visiting our developer centre here. 

We are continually working behind the scenes to improve the performance of ROLLER. We recently completed a substantial project to scale our infrastructure and host services in data centers closest to our customers geographical location. 

These upgrades have resulted in faster application load times, better load capacity and enables us to perform maintenance outside of your businesses operating hours.

All of these upgrades will help us deliver a better experience for both you and your guests.

The following updates, enhancements and fixes have been deployed:

Payments

• Payment logos - Adyen has fixed an issue for ROLLER Payments where disabled payment methods such as American Express show even though they're disabled.
• Activity Stream - Resolved an issue with the display order of activity stream entries where a payment failure activity stream entry after a successful transaction.
• Google Pay - Resolved an issue where Google Pay was not working across all ROLLER Payments accounts.
• Online Checkout - Fixed an issue where some online checkout payments were resulting in 400 - Bad Request errors from Adyen.
• Venue Manager Payments - Fixed an issue where multiple venues were unable to collect a payment or update payment details in Venue Manager.

Reporting 

• Revenue - fixed an issue where the revenue recognition report was missing transaction events.
• Revenue and Detailed Product - fixed an issue where transactions were missing from revenue and detailed product sales reports on 19th October 2021.

Memberships

• Redeeming - Resolved an issue where you were unable to redeem memberships due to a waiver being expired. 
• Payment methods - Added support for additional payment methods for memberships in ROLLER online checkout.
• Cancellations - Resolved an issue where future cancellation of memberships was not charging the final payment prior to cancellation.
• Expiry - Fixed an issue where some membership's validity end date changed to 1 Jan 2001.

POS

• Upgrading - Resolved an issue where the upgrade items option in POS was not showing for some products with the setting enabled.
• Payments - Fixed an occasional issue where two payments could be captured for a single booking.
• Tickets - removed the fixed text at the bottom of POS tickets. 

Other Items

• Bookings - Resolved an issue where the bookings calendar was not remembering the last state or saved views.
• Product Filter - Resolved an issue related to long results were overflowing the drop-down when searching within the product filter component.
• Expiry Date - Resolved an issue where changing the expiry date on a ticket required users to reload a page 2 times for changes to apply.
• Session Time - Fixed an issue where the session time was no longer displayed within the calendar view.
• Discounts - Resolved an issue where discount codes stopped working for existing bookings when there was a restriction redemption location.
• Keyboard Shortcuts - Fixed an issue where some of the keyboard shortcuts in Venue Manager were not working correctly. 
• Recaptcha - Implemented auto-activation of Recaptcha where fraudulent or suspicious behaviour online activity is detected.

Introducing the Guest Experience Score – helping you measure and improve guest experiences.

The Guest Experience Score (GX Score) is a powerful sentiment analysis tool that allows you to survey, monitor and improve your guest’s experience.
Similar to Net Promoter Score, but designed specifically for leisure and attraction focused businesses, the GX Score automates the collection of guest feedback and integrates this sentiment information with your guest, booking and product data.

This segmentation provides a rich understanding of why guests loved their visit, how you can improve high yield guest experiences such as parties as well as target specific guest experiences to keep improving the experience you’re providing.

There’s never been an easier way to analyse and action guest feedback to help you grow your business. With just a few clicks you will be able to personalise and publish your survey. Surveys will then automatically be sent to your guests after their experience ends at the precise moment to maximise engagement.

Try the Guest Experience Score for free now with a 14-day trial.

Hit play above to learn more about the latest updates to ROLLER

We've just shipped a MASSIVE range of new features and updates to the ROLLER platform in September including:

• New memberships features and enhancements
• Updates for ROLLER Payments
• Improved discounts code interfaces
• POS ticket redemption enhancements
• Significant upgrades to Venue Manager global search
• API key management improvements
• Addition of limited Forms support for Lite plans

We've made some big updates to ROLLER Payments this month to improve your guest experience. 

Ecommerce only plans 

Venues can now implement ROLLER Payments for online processing and retain their current terminals / existing payment provider for card present processing.

This enables venues to realise the significant benefits of ROLLER Payments advanced fraud prevention tools, offer guests the widest range of payment methods including buy now pay later services and improved authorisation rates.

We’ve also enabled support for capturing recurring Membership tokens at POS so that venues using ROLLER Payments for online processing can now offer Memberships! 

This is a massive announcement for those customers that are locked into contracts with payment providers for terminals. You can now sell recurring memberships, improve your online conversion rate and guest experience.

Buy Now Pay Later

Venues using ROLLER Payments can now offer Buy Now Pay Later services including AfterPay, Affirm and ZipPay.

Buy Now Pay Later is an increasingly popular payment option that allows your guests to purchase products or services from your venue today and pay in future instalments. 

Reporting enhancements

We've made an enhancement to reporting to allow configuration of your reports daily start and end time. This setting enables a time such as 3 am to be set as the daily start/end time so that your daily booking data is aligned with the payout time to simplify daily reconciliation.

Debit card refunding

Refund enhancements for debit card brands such as Interac, Bancontact & Dankort. 

Unfortunately, these debit cards do not support referenced refunds, meaning that a refund can not be returned via the original payment transaction, it needs to be processed by a separate refund transaction in POS and the guest must present their card. 

We’ve added functionality in POS to seamlessly support unreferenced refunds. If a booking includes an Interac, Bancontact or Dankort transaction captured at POS, an unreferenced refund will be created via the payment terminal and the guest will be prompted to swipe or tap their card to complete the refund.

Refunds to these cards in Venue Manager are not possible due to these conditions and we’ve added validation to prevent staff from attempting to refund these methods.

Address Verification Service

Venues using ROLLER Payments can now implement an added layer of protection by requiring guests to enter their billing address during checkout. This address forms part of the authorisation request to the card issuer and is verified to prevent fraud. 

We are happy to announce a bunch of new features and enhancements for memberships.

Credits

PRO & Enterprise feature

Sometimes you need to credit members to reward and satisfy these valuable guests. We've now made that easy with Membership credits!

You can do this by heading to Venue Manager > open a membership booking and click on the items tab. Select either the options button in the grid or the slide out details panel then select the Issue membership credit option.

The issue credit window enables you to select individual memberships, credit a full recurring cycle or a lesser dollar value and add a note to explain the reason for the credit. When the next renewal occurs, the credit is applied as a discount and the recurring payment adjusted accordingly. 

Credits can be viewed in the Payments tab of the membership booking and can be edited up until the date they are applied. Any actions related to the credit are logged in the activity stream of the booking and all activity is reportable in the new Membership Credit Report as well as the Data API.

Finally, access to this feature is restricted by a new role permission called "Can Manage Memberships". Staff must have this permission active to enable them to create and edit recurring membership credits.

Scheduled Cancellations

Staff can now schedule the cancelation of a recurring membership at any future renewal date. We’ve added historical membership information to allow you to quickly determine if the minimum membership period has been attained. 

This action is logged in the activity stream. If the cancelation has been incorrectly scheduled or the guest changes their mind, click ‘Edit membership cancellation’ and update.  

POS Membership links 

To complete this month's membership enhancements, we’ve improved the experience in POS when a membership discount is redeemed. The booking information page in POS now displays the members name instead of the membership ID.

Clicking the members name opens the Members record so staff can quickly query and verify the guest claiming the discount. 

To find out more see our membership guides: 

• Managing recurring membership payments
• Deactivating Memberships
• Email templates to guests
• Membership Tracking and Reporting 
• Redeeming a membership in Venue Manager 

We have a number of enhancements to ticket redemptions at the POS to improve your guest experience and staff efficiency. 

Mass ticket redemptions

The new mass redemption function in POS allows staff to redeem hundreds of tickets in just a few clicks.

When the mass redemption setting is active, large bookings will be summarised and staff can redeem batches of tickets in POS by clicking this new Manage redemptions button. Staff enter the quantity of redemptions and the function eliminates the requirement for waiver assignment. 

You can manage the use of this feature by configuring access for specific POS devices and defining the minimum tickets required for a booking to qualify for mass redemption.

Mass redemptions greatly improve the processing of large groups such as parties or school groups where paper waivers are utilised as the bottleneck in-park is too significant to use waiver kiosks and ensure accuracy of ticket redemption data. 

Automated ticket redemption

When automated ticket redemption is enabled, attaching a waiver to a ticket will automatically redeem the ticket. This eliminates the manual process of redeeming a ticket after attaching a waiver, improving the speed of service at the POS.

Venues that do not want to utilise this function can disable this device setting. 

If the booking is unpaid or there are other errors, a warning will be displayed before the ticket is redeemed.

Learn more about these enhancements here:

• POS receipt settings  
• Configuring your POS device settings