We’re improving guest segmentation so that you can fine-tune the way you personalize communication with your guests. 

We've added new rules and data points to level up your segments. There are additional attributes for guest flags and bans, Guest Experience Score & memberships. For customers using waivers, the new birthday filter that will give you the parent contact details when a minor’s date of birth matches the filter criteria.

These enhancements are available TODAY for Pro, Premium, or Enterprise plans.

Progressive Checkouts now supports guests in adding their passes and memberships to their Google or Apple smartphone wallets, making it super easy for guests to find their booking information and helping you avoid bottlenecks at ticket redemption. 

Passes and memberships located in guests' digital wallets suit the look and feel of your venue's branding and serve as a reminder of your venue each time the guest accesses their digital wallet. 

It’s super easy for guests to add their purchases to their digital wallet - they can simply click the “Add to wallet” button in the checkout flow or from their purchase confirmation email, or membership purchase email. Now available for all customers using Progressive Checkouts.

Learn more

Sell

• Gift Cards
  • Corrected an issue that prevented the purchase of Gift Cards when the gift card was to begin a validity period in the future
  • Enhanced the gift card search in venue manager
  • Fixed a bug that resulted in a cancelled or deleted gift cards to be used to purchase stock
  • Fixed a display issue for gift cards that made gift card values display incorrect currencies
• Legacy Checkouts
  • Optimized language within Venue Manager to make it easier to archive old legacy checkouts.
  • Fixed an issue with Legacy Checkouts which prevented reCAPTCHA from displaying
  • Resolved an issue that gave the option for some guests to purchase a package product despite no available session timeslots
• Memberships
  • Removed a code snippet from appearing inside the guest missing payment reminder email
  • Corrected an issue that prevented membership codes from being applied after redemption dates were modified
  • Enhanced the visual styling of instructions to guests within the membership details email
  • Fixed an issue inside Venue Manager which caused the next payment date for memberships to be shown incorrectly
  • Corrected a visual issue that caused the membership end-date to appear incorrectly when the cancelled membership had a minimum term applied
  • Fixed a visual issue which made it so that the booking number did not align with the cancellation number whilst cancelling a membership
  • Prevented additional membership and booking confirmation emails being unnecessarily sent to guests when tips were added or refunded to a membership booking
• Payments
  • Enabled Bancontact and Payconiq for recurring membership payments within Belgium regions
  • Fixed a visual issue that showed successful smart dunning payments as attempted status
• POS
  • Resolved a problem that caused receipts to temporarily stop printing for session passes
  • Fixed a typo on the modal window when adding modifiers to stock, "Modifiers" is now correctly spelt
  • Individual tickets attached to group tickets now no longer show the full group booking price
  • Fixed an issue which prevented package variations from showing if the variation session pass was flagged as "not for individual sale" 
  • Fixed a problem that prevented dockets from printing when a stock item was ordered as part of a package product
  • Resolved a bug that prevented the payment method from showing on receipts if the payment method was bank transfer
  • Fixed a bug that prevented forms from being closed
  • Fixed a problem that prevented receipts from printing when a stock item was ordered as part of a party package
  • Removed package products from appearing within POS if there is no valid sessions available
  • Resolved an issue that prevented the till variance warning from appearing when closing the till via the cash calculator
  • Fixed a display issue that prevented tabs from appearing within POS, when purchased alongside a membership
  • Fixed a problem that caused modifiers to not show, regardless of the "Is required" product configuration
• Printing    
  • Fixed an issue that prevented tickets from printing upon completion of a split payment
  • Resolved a challenge that prevented fully paid tabs from having a receipt printed
  • Removed sales tax figures from appearing on tipping refund receipts
• Product settings - Added text clarification within Venue Manager when editing products that override images are only for POS
• Progressive Checkouts    
  • Enhanced the availability calendar to now display days of week in correct order based on region
  • Optimized the time-picker experience for guests to promote guests to evenly create bookings throughout the day
  • Updated progressive checkouts to better translate date and times
  • Included a new TikTok Pixel tracker within progressive checkouts for guests adding payment information - "Add Payment Info"
  • Fixed a bug which was causing Google Tag Manager to incorrectly multiply cart item price by cart quantity
  • Resolved a display issue within embedded checkout implementations which made it appear as though selecting a date on the availability calendar did nothing
  • Fixed a display issue which caused the addons page to appear blank after an addon was added to cart
  • Resolved a problem that prevented bookings from being created via particular iPhone models
  • Improved the checkout interface so that session time labels no longer overlap each other
  • Fixed an issue that displayed session end time within the PDF ticket download despite the configuration being enabled to hide session durations
  • Resolved a bug that caused the category bar to not appear when some guests first visited the page
  • Enhanced progressive checkouts to now show additional form fields, similar to legacy checkouts
  • Optimized the experience for guests when removing items from cart, navigating the guest back to the relevant date once an item is removed from cart
  • Fixed an issue that incorrectly caused a "Call to Book" button to appear for products
  • Fixed a visual problem that caused dates to not appear for guests whilst viewing a date-led checkout
  • Overcame a challenge that caused tax to be incorrectly calculated for recurring payment bookings
  • Resolved an issue that caused progressive checkouts to not show correct availability for party packages
  • Fixed a display issue that caused session time options to repeat multiple times
  • Resolved a bug that caused an add-on product to not appear in the checkout
  • Fixed a problem that caused Gift cards to show an optional message box for the purchaser, despite being disabled in product settings
  • Resolved a problem that prevented the calendar from automatically appearing when there is no availability
  • Optimized date-led checkouts to show more options on the home page if no sessions during the upcoming week
  • Fixed an issue that caused duplicated checkouts in Venue Manager when multiple users were simultaneously editing the checkout
  • Resolved a bug that displayed the price from value, despite product settings
  • Optimized the experience for alternative language guests to better translate progressive checkouts
  • Optimized the experience for guests by enabling guests to remove items from cart via a delete button
• Wallets - Fixed an issue that enabled wallet purchases to be fully refunded despite having spent money from the wallet

Serve

• Gratuity - Fixed an issue with the automatic tip assignment rules
• Waivers
  • Improved localization for date formats for different regions in waivers
  • Resolved an issue with the language in waiver emails for customers using waiver translations
• Wristbands
  • Enhanced user interface when assigning product exclusions to wristbands
  • Improved validation to prevent products from being assigned to more than one wristband colour

Manage 

• Booking agreements - Solved a challenge with some Booking Agreements not appearing in Venue Manager
• Bookings
  • Resolved an issue causing some bookings order tabs to incorrectly show as blank
  • Fixed a problem with resources deallocating for some bookings if the schedule was removed
  • Expanded support for bookings on single booking resources with capacity 1
  • Improved localization by adjusting the week start date based on region
• Forms - Resolved an issue with some files uploaded via forms not showing in Venue Manager
• HQ devices - Fixed a problem with HQ user permissions for HQ devices
• HQ products
  • Resolved an issue preventing some HQ product prices from being adjusted
  • Addressed a challenge with editing HQ products which aren't being sold
• HQ staff - Solved an issue with assigning new venues to HQ staff
• Invoices 
  • Resolved a problem with invoice tax calculations for partial payments
  • Added a configuration option to allow itemized ticket PDF attachments to send itemized ticket QR codes instead of package QR code
• Memberships - Improved validation for membership payment frequencies
• Overbooking setting - Improved description for overbooking permissions settings to reduce confusion
• Party packages - Added resource capacity warning message when adding tickets in the POS
• Product settings - Fixed issue preventing some product settings from saving
• Recurring pass - Solved a challenge with recurring pass prices when creating bookings in Venue Manager
• Redeam - Improvement to stop sending ROLLER confirmation emails for bookings via Redeam

• ROLLER Payment reports

  • Fixed an issue where some transactions were incorrectly showing as $0
  • Resolved temporary delay with ROLLER Payments reporting

• Schedules & operating hours

  • Fixed an issue with temporary hour exclusion dates
  • Enhanced functionality to support session times starting at an offset time
  • Mitigated an issue where schedules without colours couldn't be edited
  • Improved localization support by displaying customizable session time formats
  • Solved an issue with single-day schedules not displaying in the calendar
• Search - Resolved an issue with the Venue Manager booking search not working for some users with access to multiple parks

• Subscription invoices - Fixed a problem preventing access to older ROLLER subscription invoices in Venue Manager

  
  

Market

• Discounts
  • Fixed an issue that caused some memberships to discount stock items
  • Resolved an issue that caused discount codes to behave inconsistently for stock within package products, which could result in an incorrect discount amount.
  • Resolved a bug that caused discount codes not to abide by the discount codes restricted redemption dates
• Email Templates
  • Fixed a bug that prevented the email testing modal window from being closed.
  • Corrected a problem that caused links added within the email template editor to not appear as hyperlinks
• Emails - Fixed an issue that caused oversized logo images to appear when viewing the booking confirmation emails in Outlook.

Queues at ticket redemption can leave a lasting negative impression on your guests, reducing the chance of a future visit.

Relying on manual color-coded systems to manage your wristbands can extend wait times for guests.

With our new wristband management feature:

• Easily configure your wristband colors and sync them to your schedules
• POS operators will be directed to collect the correct color wristband based on the session time or product your guest has booked
• POS also has a handy run-sheet to help call wristband end-times

Wristband management is available TODAY for Pro, Premium, or Enterprise plans.

Learn more

Say goodbye to the days of manually adjusting schedules for every product. With our new Operating Hours feature, you can now automatically align product schedules with your venue's operating hours, saving you time and improving your operational efficiency.

Here's what you can do with our automatic scheduling feature:

• Define your operating hours: From standard hours to extended holiday hours, public holidays, and temporary closures, manage all your operating hours in one place.
• Align product schedules: The software adjusts product schedules to align with the set operating hours, eliminating the need for manual schedule changes for each product.
• Maintain up-to-date schedules: A rolling update system ensures schedules tied to your operating hours are always current, without requiring manual updates.
• Accommodate custom schedules: Even with the automatic scheduling feature, you still have the flexibility to create and manage custom schedules that operate outside regular hours.

Operating hours will save you time and improve efficiency in your venue management tasks, freeing you up to focus on enhancing the guest experience.

This automatic scheduling feature is now available for all new customers. And for our existing customers, we'll be introducing it to you shortly!

Learn more

We're excited to announce an important change in our Smart Dunning feature, aimed at making your experience more seamless and profitable. Starting now, Smart Dunning, ROLLER's advanced machine learning tool for maximizing recurring payment collection and preventing involuntary membership churn, will be enabled by default for all venues using ROLLER Payments. This change will enhance your revenue collection process and maximize membership revenue by reducing involuntary membership churn.

Learn more about Smart Dunning  

Sell

• Legacy Checkouts - Solved an edge case where some tickets were to be purchased above the set product limit.
• POS - Package variations are now correctly showing as they do in Venue Manager and Legacy Online Checkouts.
  • Resolved an issue that prevented some users from logging into POS for short periods after logging out.
  • Credit card refunds against bookings with tips are no longer marked as unpaid.
  • POS now correctly enforces the "Edit past bookings" role permission.
  • Enhanced the POS to bring back the negative quantity of "sold out" session passes in POS after collaborating with venues.
  • POS no longer sends email receipts if configured as so.
  • Flags and bans text on guest records are now highlightable,  so they can be copied onto the clipboard.
• Progressive Checkouts
  • Fixed an issue where consecutive sessions were not appearing.
  • Resolved a problem that prevented some guests from redeeming gift cards.
  • Enhanced the calculation of party package inclusions for guests at checkout.
  • Fixed a visual issue on date-led progressive checkouts which confused guests when there were no products sold on those days.
  • Guests are now properly limited to the minimum ticket purchase configurations set for the product.
  • Compulsory tickets are now enforced.
  • Conditional form fields are now correctly displayed for guests.
  • It resolved a problem that was causing time slot unavailability when a specific guest purchasing pattern occurred with ticket types.
  • Fixed an issue that made it difficult for guests to navigate to the next available date when the calendar function was used, or if the checkout had products on the second page.
  • Updated the terms and conditions checkbox to now be over two lines (still only one checkbox for guests) so that it's translatable for German venues.

Serve

• POS -Solved an issue causing POS UI to collapse tickets during bulk redemptions.
  • Corrected the issue of SSK devices displaying in the POS.
  • Corrected the issue with incorrect icon display in POS search tabs.
• Receipts - Updated receipts to show tipping options on reprinted receipts.
• Recurring pass - Resolved a challenge with recurring passes showing under incorrect date
• Refunds - Fixed an issue where a cancelled booking shows an amount owing
• SSK- Updated styling when switching an SSK from Session Passes to Standard Passes.
  • Resolved an issue with "Session running" displayed after the session is complete.
  • Enhanced scrollbar position on SSK settings page.
• Waiver - Fixed challenge which occurred after adding multiple languages.

Manage

• Bookings- Fixed error when creating a booking and selecting too many products.
  • Resolved a challenge where resource allocation is lost after adding tickets to an overbooked resource.
• Booking details export - Fixed an issue with some values being truncated/cut off when exporting booking details.
• Gift cards- Corrected an issue where an expiry is shown for gift cards with no expiry.
  • Solved an issue where gift card payment show as fully paid in POS but has an amount owing in VM.
• Guest metrics - Enhancement to show all guest metrics in the header of the guest page.
• HQ bulk edit - Resolved an issue where bulk edits of add-ons weren't updating in managed venues.
• Inbox - Fixed issue where Inbox is incorrectly showing for Booking agent staff.
• Invoices - Correct an issue with inconsistent payment amounts.
• Memberships -Resolved an issue preventing changes to some membership variations.
• Package discounts - Fixed a problem with discounts applied to packages.
• Party packages- Resolved an issue preventing more than one inclusion set to increment "Per package".
  • Enhancement to the UI after adding items to a new booking in the VM.
  • Fixed a challenge with the party package cost allocation.
  • Update to prevent invalid party package durations.
  • Resolved a challenge preventing add-ons from being added to some party package bookings.
• Password reset - Fixed problem preventing password resets from sending for imported staff accounts.
• Product description - Resolved an issue with the product description displaying incorrect formatting in emails.
• ROLLER Payments Payout Export - Fix to prevent current day's Funds Received from displaying as Other Gateway Funds Received.
• Ticket photo - Improvement to trigger ticket update webhook when editing ticket photo.
• Till reconciliation - Enhancement to prevent challenges with currency symbols included in the amount.
• URL - Update broken link to Progressive Checkout help centre article.
• Waiver permissions - Enhancement to prevent unauthorized staff from editing waiver content.
• Wallets - Corrected the issue where an expiry is shown for wallets with no expiry.
  • Fixed a challenge with wallet numbers not being assigned if purchased from VM.

Market

• Discounts - Fixed a visual issue that made the "Limit how many times the discount can be used" button appear unchecked, despite being checked.
• Guest emails - Fixed an issue that sometimes caused the button for guests to update payment details to not appear on the membership failed payment email.
• Email templates- Enhanced the Guest Invoice email preview to prevent edge case formatting errors.
  • The Guest Membership details email template now displays a "custom panel" field.
  • Template studio examples now visually align with the email templates.
  • Hyperlinks now appear as blue instead of grey.

We understand that last-minute changes to parties are inevitable, and managing them should be as seamless as possible. 

Until now, making changes to a party booking required staff to navigate away from the POS and towards Venue Manager, which was time-consuming and inconvenient. But with our newest update, these adjustments can now be made directly at the point of sale.

With our new enhancements for Party Package bookings at POS, you can:

1. Edit the quantity of guests: Whether it's adding an unexpected guest or adjusting for a no-show, manage the numbers directly in POS to ensure your capacity is up to date
2. Change party inclusions with ease: Tailor your party packages to suit your guest's needs without any hassle, such as changing pizza toppings to account for unexpected dietary requirements. The system will prompt you to adjust the food and drinks based on the updated guest count.
3. Real-time billing updates: As you make changes to the party package, the total owing gets updated in real-time, allowing the POS operator to charge accurately.

Our aim with this enhancement is to speed up your party operations, improve efficiency at check-in, and above all, ensure a smoother, more enjoyable experience for your guests.

This Party Package enhancement is available now for all customers.

Sell

• Addons - Fixed an issue for some venues where addons were not displaying properly in Venue Manager when making a booking.
• Legacy checkouts - Resolved an issue where Worldpay or Valuetec cards were sometimes not accepted.
• Legacy & Progressive checkouts - Corrected an error where some standard passes were not showing as available in the checkout, depending on sales cut-off time configuration.
• Progressive checkouts -  
  • Guests can now apply multiple membership discounts in one checkout.
  • Venues can now configure session passes not to show the duration and end times of sessions.
  • Enhanced the experience for guests purchasing consecutive sessions in one booking.
  • Additional optimizations to calendar availability within date-let checkouts.
  • Rectified an issue that caused tax to be miscalculated for some venues when multiple memberships were purchased in one transaction.
  • Resolved a problem where gift cards were not able to be redeemed for some guests.

Serve

• Emails 
  • PDF files can now be added as attachments to Product emails.
  • Fixed some issues impacting the booking confirmation email when the "Get directions" button was removed.
• POS - POS devices can now have names beginning with special characters (e.g. #, &, or +)
• Self-Serve Kiosk - Guests are no longer required to complete waivers when waivers are disabled from the kiosk.
• Waiver Kiosk
  • Amended a fault that made the waiver kiosk stop working if left open for a significantly long time.
  • Made an optimization to increase performance when a guest entered a phone number into the waiver kiosk.
  • The waiver kiosk now accepts emails with capital letters.
  • Fixed an issue that incorrectly notified some venues that they were not licensed to use the Waiver Kiosk.
• Waivers
  • Custom forms can correctly be removed from waivers.
  • Custom forms can correctly be added to waivers.
  • Resolved an issue that prevented some completed waivers from being emailed to guests, when the waiver email was manually triggered from Venue Manager.

Manage

• Confirmation Emails -  Enhanced the confirmation email functionality to be able to accommodate confirmation tickets with Master tickets for large-volume bookings.
• Copy update -  Replaced the word 'locations' with 'resources' in emails and knowledge base articles to avoid confusion.
• Daily Capacity View - Resolved an issue where changes to a schedule resulted in bookings not accurately displaying in the daily capacity view.
• Party packages
  • Enhanced the product set-up to allow venues to add a reporting category for a party package.
  • Fixed a challenge where bookings were booked during buffer periods which could result in overbookings for some venues.
• HQ Reporting - Settled an inconsistency where reports for daily venues revenue handled daylight savings times incorrectly.
• Venue Manager -  Corrected a display error where some form fields were not displaying saved information despite saving correctly in Venue Manager.

Market

• Gift cards - Fixed an issue that sent duplicate receipt emails to guests when they shared a gift card.
• GX Score
  • Overcame a challenge that prevented the preview button from working at times.
  • The download QR code button within the settings area of GX Score is now downloading again.
  • Resolved an issue that prevented some daily snapshot and response notification emails from being sent to staff.
• Email templates - File attachments were not able to be added to email templates, this has been resolved

To grow your advocacy, it is important to have satisfied guests. However, when waivers are a requirement to enter it can be difficult to make a great first impression. Waivers are tedious and impact the guest's experience - especially when guests don't know how to read the language of the waiver. 

The misalignment between waiver language and guest language can also result in confusion and even lost ticket sales. Until now!

With our new alternative language Waiver update, you can:

• Add alternative language versions of your waiver via Venue Manager
• Guests will be auto-presented with your waiver in their native language
• Guests can always choose their preferred language for your waiver
• Regardless of online waiver forms, Waiver Kiosk, or Self-Serve Kiosk

Alternative language Waivers are available TODAY, for anyone subscribing to our waivers addon.

Learn more