This month's release introduces new features including the ability to add a customer profile in POS bookings, blocking out capacity from the daily capacity view, checkout flow update, and reactivating membership from POS. In addition, there are many other updates and fixes - read on for more details.

New 

• POS customer search

  A brand new customer search function to enable venues to search, create, edit, and assign customers to bookings.
  Learn more about managing customer data in POS

• Blocking out capacity via daily capacity

  You can now block out your location capacity directly from the daily capacity view and a new blocked capacity interface.
  Learn more about the different ways to block out location capacity

• Option to hide ticket type from online sales

  You now have the option to hide certain Standard pass, Session pass, packages, and Membership ticket types from online sales by ticking the 'hide from online sales' tick box.
  Learn more about hiding tickets from online sales

• Compulsory Membership booking holder

  We have implemented updates to force staff members to capture and associate a customer as the booking holder of all membership bookings.

• Reactivating memberships at POS

  Functionality to enable staff to update the credit cards associated with suspended recurring memberships has been added to POS.
  Learn more about reactivating membership from POS

Update 

• New zip code capture interface

  We have redesigned the user experience for staff members capturing zip/post codes from customers at ROLLER POS.
  Learn more about managing customer data in POS

• Checkout flow update

  We have removed distractions from the payment page of the online checkout to aid conversion including the discount code, membership and gift card redemptions + the terms acceptance and moved them to the 'Details' page.

• Restricting standard pass sales

  Standard passes sales can now be restricted by closing off sales on a selected date or reopening them from the Calendar view.
  Learn more about restricting sales

• Cash calculator adjustments to Canadian currency

  Canadian venues will now see denominations between $.01 and $100 that matches the Canadian Dollar denominations when using the cash calculator functionality to close off the till for the day.
  Learn more about how to close off a POS till at the end of the day

• Support for Thailand

  Added currency support for Thai Baht.

Fix 

• Adding a minor to existing waiver in Self-Serve Kiosk

  Fixed display issue relating to adding a minor to an existing waiver.

• Discount with booking date restriction

  Discount codes created with a restriction date are now functioning as designed in the Self-Serve Kiosk.

• HQ venue tags

  Fixes have been implemented to ensure any venue tags applied in HQ are correctly saved.

• Duplicating ticket variations

  Updates were made to POS templates to prevent product variations from duplicating when being added to POS templates.

• Text wrapping in email templates

  Removed hyphenation settings which caused words to be split across multiple lines mainly in small mobile views of email templates.

Update 

• Option to hide ticket type from online sales

  You now have the option to hide certain Standard pass, Session pass, packages, and Membership ticket types from online sales by ticking the 'hide from online sales' tick box.
  Learn more about hiding tickets from online sales

• POS multi-venue access

  Update to the multi-venue access functionality so staff members with multi-venue access can now jump into POS on the venues linked to their login.

• 'Require manager authorisation to overbook' setting update

  In the past, having the 'require manager authorisation to overbook' turned off means that anyone can overbook a session. If the setting is on, only an administrator and manager can overbook. With the current update, new staff permission 'can overbook session capacity', has been added so anyone using a custom role with this permission turned on can overbook without needing an administrator or manager-level permission.

• Rename Package variation name for Single Package product

  Venues using our Packages functionality can now rename the variation name of a Single Package product, similar to Multiple Packages product.

• HQ-managed venue updates (Beta)

  HQ-managed venue (currently in Beta) can now create their own package variations, as long as the underlying products are HQ-linked products. Venues can also create their own variation of HQ-linked stock products where it pulls in the same reporting and product category properties. HQ-linked venues can now also configure their own Membership discount settings.

• HQ stock variations

  Venues managed by a HQ venue (currently in beta) can now create their own variation of a HQ stock product whereby the venue pulls in the same reporting and product category properties.

• HQ membership discounts

  Venues managed by a HQ venue (currently in beta) can now configure their own membership product discount settings.

• Recurring membership reporting update

  'Recurring payment' is now added into the transaction location filter in the transaction report and any other reports which use the same control.

• Membership discounts

  Venues using the membership functionality (currently in beta) can now add, adjust, and remove discounts from an existing membership product at any time. This will apply to past & future purchased memberships.

Fix 

• Checking in expired tickets

  A warning message will now be displayed in POS if an expired ticket is checked in.

• Online checkout popup blocking in Firefox

  A change has been implemented to stop Firefox from blocking modal pop-up windows in the online checkout.

• Self service kiosk waiver display

  Fixed occasional issue with screen display when a customers were signing a waiver without a minor attached.

• Stock management

  Fixes to the saving of changes to a stock level in Venue Manager and the sale of stock items online when it has a limited quantity.

• Override sales period

  Fixes to the override sales setting of a standard pass.

• Bookings and availabilities view timeout

  Fixed an issue when select a date of the bookings and availabilities view in Venue Manager where a timeout occurred.

• Discounts on package products

  A fix has been implemented relating to discount codes applied to package products to correct a calculation issue.

• POS till start date

  A change has been implemented so that the till start date is always equal the first payment, to ensure all transactions are recorded in the Till History Report. A fix has also been implemented so that when a till is opened the next day, it doesn't reopen on the previous day's date leading to incorrect session dates.

This month's release introduces new features including the new POS Functions menu, addition of Ticket Templates to Template Studio, access to manage POS receipts, discount and gift card support for SSK plus central management of multi-venue staff and roles. Additionally, there are many other updates and fixes - read on for more details.

New 

• Quicker access to POS functions

  ROLLER POS now features a new More button to give staff members faster access to Open Till, Till Notes, Settings and Activities functions. This button’s position is also fixed to the bottom left-hand corner, eliminating confusion and time-consuming scrolling to access these functions.
  Learn more about POS functions

• Template Studio support for Ticket Templates

  Template Studio now features support for editable Ticket Templates to enable you to customize your venue’s PDF tickets. Ticket Templates have been updated to make it easier for your guests to find key information on their tickets.
  Learn more about ticket templates

• Manage your venue’s POS receipt settings

  You can now manage your venue’s POS Receipt Settings within Venue Manager, including the display and print options, uploading logos and managing tipping prompts. You were not previously able to edit these settings and this is the first stage in exposing all configuration properties.
  Learn more about adjusting POS receipts

• Discounts & Gift Card support in Self Service Kiosk

  Support for discount codes & gift cards has been added to our hugely successful ROLLER Self Service kiosk app, providing guests with the ability to self redeem offers.
  Learn more about discount codes & gift cards in SSK

• HQ managed staff & roles

  HQ Venue Control is a beta feature of ROLLER Venue Manager enabling multi-venue operators to centrally manage Products, Settings and now Staff Members and Roles.
  Learn more about managing HQ staff & roles

Update 

• New & improved Staff Member management experience

  We’ve updated the Staff Member record & listing pages in Venue Manager to provide you with a cleaner & more user friendly interface. Venues using Time Tracker will be able to quickly view the current clocking status of Staff Members from the listing as well as filter the listing by clocking status.
  Learn more about staff member accounts

• Mobile Check-In app performance optimisations

  The Mobile Check In App has been enhanced to improve performance for venues with very high ticket volumes.

• Recurring membership ticket information in POS

  For venues using the recurring membership functionality (beta), users can now see when the membership starts and the cost per month by searching the membership and click on 'Ticket' in POS.

• Recurring membership refunds

  Venues using the Worldpay online payment gateway integration can now refund a customer's recurring payment transaction from Venue Manager by searching for the booking and selecting the Refund option from the More menu.

• Data API performance optimisations

  Numerous optimisations have been implemented to improve the performance of queries and to mitigate timeouts.

• Products not for individual sale

  Products configured as Not for individual sale will no longer display as an option to sell when adjusting a POS menu item.

• Autocomplete address lookups

  We have changed providers from Google Places to Algolia Places to support this functionality.

Fix 

• Time Tracker login

  Venues using the Time Tracker functionality can now login to the Time Tracker page without seeing an unauthorized message.

• Deferred Revenue per Booking Report adjustment

  Fixes to exclude fully paid stock items or past bookings on this report, as they should be recognised as revenue instead of deferred revenue.

• SSK start screen optimisation

  SSK has been optimised for checking for active device, where the active device API is no longer called on the start screen because it could be idle for any length of time.

• Ticket based capacity adjustment

  Venues selling Standard Passes with a set ticket quantity to manage capacity instead of Location functionality are now seeing the correct available/remaining passes to purchase in the Online Checkout.

• POS cash refunds

  Fixed an issue with cash refunds in POS adding the amount refunded to cash taken in the Current Till. This also corrects figures displayed in the End of Day report.

• Transaction Fees

  Fixed a display issue for Venues adding a per-product transaction fee showing the incorrect transaction fee amount in both Online Checkout and Venue Manager.

• Discount code generation

  Updates to generate the correct quantity of new discount codes when items are added or quantity has been increased in a booking.

• Multiple venue POS access

  Fixed issue for Staff Members of multiple Venues using the Launch POS function from Venue Manager when they have switched to a non-home (non-default) Venue.

• Waiver expiry email template

  Fixes of the Waiver Expiry Email to ensure editing of the template is saved properly in Template Studio.

💪🏽 This week's release is focused on maintenance and implementing fixes for the ROLLER platform. Read below to see all updates 👇

Update 

• Daily Capacity View update
  Fix implemented around the ability to create a new booking in the Daily Capacity View (BB-4067)
• Sales Tax receipt adjustment
  Sales Tax receipt is now fixed to show the correct tax amount (BB-4325)
• iFrame Checkout adjustment
  Fixes around responsive iframe for our online checkout (BB-4797)
• FDMS integration adjustment
  Fixes around our integration with FDMS, particularly around card refunds in POS (BB-4799)
• UX update for Self Serve Kiosk (1)
  Updates around the spacing and margin on the "Add Ons" section in the Self Serve Kiosk (CX-726)
• UX update for Self Serve Kiosk (2)
  Updates around the layout and button placing in the Self Serve Kiosk (CX-727)
• Update to the Brand & Appearance functionality
  Users can now download images that are already uploaded on this page by right-clicking and select 'Save image as..' (VM-7241)
• Checkout adjustment for Recurring Membership
  UX update to correctly show the price and currency symbol (VM-7783)
• Booking confirmation requirement update
  This functionality is now available for all clients (VM-8555)
• Bookings view update
  Weekly Availability View legacy page no longer showing in the Venue Manager (VM-8739)
• Venue Manager button update
  Updating button styles in the Venue Manager (VM-8789)
• Recurring Payments report
  For clients currently testing the Membership feature, a new report called "Recurring Payments Events" is now available in the platform (VM-8886)
• **Updates around discount for recurring payment **
  Discounts applied to a recurring payment will only affect the first payment and not the ongoing payments as well (VM-8924)
• Updates around validation message for recurring membership
  Certain actions around recurring membership will now trigger different validation message displayed (VM-8925)
• Wording change for Membership product setup
  Wording around the membership's Sales Period has been updated to make it clearer for the end-user (VM-8929)
• Updates around purchasing membership in POS
  Validity around purchasing multiple memberships in POS so that in one transaction, all the membership will start at the same time (VM-8936)
• Activity Stream scroll bar update
  Updates has been made to the activity stream scroll bar in the Venue Manager to support the new version of Google Chrome (BB-4805)
• Credit card prompt update for recurring membership
  A prompt to capture the customer's credit card details appears even when the first payment is discounted down to $0 (BB-4807)
• Booking list scroll bar update
  Updates has been made to the booking and waiver list in the POS to support the new version of Google Chrome (BB-4808)
• Updates around refunding individual tickets or other amounts
  Fixes has been implemented around refunding individual tickets and refunding other amounts using a credit card for clients using Sagepay as an online payment gateway (BB-4820)
• Updates around the date displayed when purchasing membership starting in the future
  Fixes has been implemented to ensure the selected date is showing up correctly (VM-8873)
• UX update for POS login page
  POS login page is now showing the new, updated layout (VM-8941)
• UX update for Venue Manager login page
  Venue Manager login page is now showing the new, updated layout (VM-8942)
• UX update for Forgotten Password page
  If you forgot your password and click on the 'Forgotten your password?' option, you will be taken to the new, updated layout (VM-8943)

👋 This week, we're implementing some improvements to existing platform features, specifically around waivers, POS refunds & Memberships (BETA). Read below to see all the updates: 

• Waiver address field
  You can now capture a waiver holder's address by activating the "Capture address" checkbox in the Waiver settings rather than creating & adding a separate form. Read more about how to create and edit waivers here

• Booking cancellation on full Refund  
  There is now a default option to cancel a booking following a full refund completed in the Point of Sale. Read more about refunding and cancelling a booking in POS here

• Enhancements for Memberships (BETA)
  For clients currently trialling the Membership functionality:
  • Pre-purchasing memberships in POS (BETA)
    You can now set the membership to start on a future date in the point of sale. Read more here 
  • Membership emails (BETA)
    The Membership functionality now comes with its own Membership-specific email templates that are editable via the Template Studio. Read more here
  • Membership activity stream (BETA)
    The Membership activity stream is now updated so that users can view the history and flow of events relating to that membership, such as payment error (i.e. possible stolen card, do not honour, issuer or cardholder has put restriction on the card, or insufficient funds), emails sent to customers, card information update, and successful transaction of arrears easier. Read more here

update

• Adyen payment fixes
  Fixes for online bookings made with venues integrating with Adyen around high traffic times (BB-3626)
• Recurring membership payment amount update
  Update on the number of digits shown after the decimal point in recurring membership payment (BB-3907)
• Standard Pass date selector update
  Fixes around how the date selector works when choosing the dates the pass is available to be used (BB-4601)
• Reprinting receipt in POS
  Update on the functionality around reprinting receipt in POS (BB-4709)
• Payment method in POS update
  Adjustments around showing Complimentary payment option in POS (BB-4724)
• Purchasing negative-value stock products in POS
  POS operators are now able to purchase negative-valued stock items in POS (BB-4726)
• Discount update for HQ Managed Products
  Adjustments to some products linked to HQ Managed Products and it's associated discount codes (BB-4735)
• Update on the tickets syncing in the Check In App
  Improved the search time between scanning a ticket and when the booking appears in the check in app (BB-4747)

• HQ Managed Product update

  Venues using HQ Managed Product can no longer add additional stock varieties in the venue level (BB-4758)

💪🏽 This week's release is focused on maintenance and implementing fixes for the ROLLER platform. Read below to see all updates 👇

update

• Global search validation implemented
  The search bar in VM validation is a maximum input of 150 characters (VM-8781)
• UX updates to POS images
  POS stock images no longer appearing dispersed on screen (BB-3182)
• Update to users invited via email
  Fix implemented for staff invited via email to allow registration of their account and password (BB-4476)
• Validation for image uploaders
  Update to image uploaders in venue settings to enforce image size limitations (BB-4481)
• Till History report adjustments
  Credit card refunds fixed to subtract instead of add to the Till History report (BB-4541)
• Memberships beta updates
  Update to availability data for memberships (BB-4546)
• Pass product instructions HQ upgrades
  Production instructions now displaying for Pass product for venues using HQ beta (BB-4580)
• Improvements to POS discount calculations
  Implemented updates for certain discount scenarios on POS (BB-4621)

👋 This week, we have released updates focused mainly on performance & infrastructure, please read below to view what's new:

• Deferred revenue report adjustments
  Minor adjustments to the report's columns - the 'earliest booking date' field has been renamed to the 'recognised date' which lists the expiry date of the item from the revenue data and the addition of the new column for 'transaction date' which lists the date of the first transaction against the booking
• Database cluster upgrade 
  Deployed and migrated to a new database cluster to improve the performance & availability of the ROLLER service

update

• Standard pass settings update
  Implemented fix for passes ‘fixed date’ option in advanced settings and ’see when customers can change this pass online’ option which were causing date discrepancies (BB-2897 and BB-3468)
• UI fix for Global Search
  Update to exit button to clear contents in the global search (BB-4125)

• Package ticket updates for POS

  Ability to print package tickets in POS without using auto print functionality (BB-4297)

• Package ticket updates for POS
  Ability to print package tickets in POS without using auto print functionality (BB-4297)
• GL Code Updates
  Adjustments to GL Code and product assignment configurations (BB-4455)
• Package UI adjustments
  UI updates made for packages for session pass scenarios with option to add additional guests (BB-4489)
• Sagepay upgrades
  Update to Sagepay booking process to prevent successful bookings from not generating (BB-4521)
• Package email update
  Package email template to include waiver section for session based products (BB-4527)
• Update to booking and discount logic
  To allow updates to bookings with existing but inactive discount codes (BB-4548)
• UX updates to Master Ticket PDF
  Updated displays for ticket types on Master Ticket PDF (BB-4548)

✨ Our release includes further improvements to functionality and UX updates to various areas of the VM (Venue Manager) 👇

• Copying schedules
  When creating or editing session products you can now copy a schedule from another product. View our updated Sessions article.
• Staff Grid additional filters
  The Staff page has been updated to include a search field and the role filter will include custom roles. 
• App navigation updates
  All Apps have been consolidated to the Apps menu in the sidebar. Time Tracker, Waiver Kiosk and Self Serve Kiosk have been moved to this menu & 'Launch POS' moved to the POS sub-menu menu. Please read our updated article to see the new sitemap.

update

• Manager code on POS updates
  Implemented a fix for Manager Codes adjusting the total payment amount on POS (BB-2670)
• Pass product improvements
  Update to fix date in 'Advanced Settings' to prevent it from adjusting the date after publishing (BB-2897)
• Waiver UX adjustment
  Selecting 'All Waivers' no longer displaying inactive waivers as active (BB-2953)
• Exclusion date fix implemented
  Exclusion dates no longer display 1 day ahead for UTC +12 timezone (BB-3274)
• Self Serve Kiosk updates
  Fix for minimum product quantity on SSK in non-waiver device configuration (BB-4055)
• Waiver updates for Self Serve Kiosk
  Adjustments to 'I have a booking flow' for attaching waivers to tickets (BB-4202)
• Transaction by Product report adjustments
  Report updated to reflect Recurring Passes (BB-4442)
• Update to Discounts logic
  Adjustments in logic for itemized discounts valid for 'x' number of uses and for consecutive attempts (BB-4445)
• Roles and bookings fix implemented
  Ability to add staff roles to bookings has been reinstated (BB-4461)
• Form i-Frame updates
  Update form code to prevent autoscrolling to the top of the form (BB-4462)

It's release day again 🙌Today's release brings with it a range of UX and functionality enhancements along with all our usual platform fixes and improvements. 

• Email modal updates
  We've made improvements to our booking confirmation email modal, receipt email modal & gift card email modal so you can easily send to multiple recipients.
  
• POS Waiver Searching
  New UX updates will make it very clear when your waiver search has returned no results & help you to perform an instant online search.
• Update to creating multiple session schedules
  If you're creating a schedule using our multiple sessions functionality, you now have the ability to choose session frequencies of 1h 15m, 1h 30m and 1h 45m to simplify & speed up the job.

update

• Changing doorlist operator wording to POS operator
  We've changed the doorlist operator role to now say POS operator. Click here for more information on staff roles (VM-8352)
• Default column change for reports
  We've updated the default columns displayed in our reports to be more user friendly (VM-8552)
• Fix for saving phone number in VM
  We've rectified certain scenarios not allowing users to save contact numbers (BB-3219)
• Policy page UI updates
  We've updated copy and fixed UI around accept marketing functionality (BB-3244)
• Updating ticket value in POS & Waiver Kiosk
  We've streamlined the way we display tickets when add ons are purchased through POS & Waiver Kiosk (BB-3532)
• Waiver Kiosk UI Improvements
  Bookings with no booking holder information will now show their clickable handle on Waiver Kiosk (BB-3638)
• Improvements around checkout capacity messaging
  We've fixed capacity messaging in the Checkout relating to scenarios where products have a minimum purchase set (BB-3717)
• Fix for transactions not being applied to a booking
  We made fixes around Vantiv payments being taken in POS not updating the booking correctly (BB-3800)
• Resolution for max purchase limit challenge
  We've made updates so that any changes made to the max purchase limit for standard passes will save correctly (BB-3851)
• Daily Capacity display improvements
  We've fixed an intermittent challenge that would stop the user from seeing all locations in our daily capacity view (BB-4162)
• HQ Product Control UI updates
  Venue will no longer be able to see all products by default if they aren't tagged (BB-4166)
• Waiver accept marketing enhancement
  Customers who accept marketing through their waiver will now appear in segments (BB-4176)
• PNG receipts now printing in Kina
  Venues in PNG will now have kina currency symbol printed on their POS receipts (BB-4193)
• Customer purchase limit fix
  Challenges around purchase limit per customer have now been rectified for standard passes (BB-4334)
• Fix for package not selling in POS
  Edge-case scenario where a package couldn't be purchased through POS has been resolved (BB-4341)
• Venue copying enhancements
  Functionality improvements around our ability to copy venues (BB-4359) & (BB-4367)
• HQ Memberships product creation fix
  We've improved validation to enhance the ability to create Memberships using the HQ functionality (BB-4369)
• Confirmation email direction updates
  Get directions link in confirmation email is now going to the alternate address if specified (BB-4370)
• Cancel Button UI Update
  Cancel button colours to be changed for POS payments (POS-581)

Happy hump day! This week, our focus has been on the nitty-gritty (behind the scenes) infrastructure tasks, UI updates and platform fixes 👇 Keep reading to see all our updates:

• Update to Tipping & POS receipts - Platforms utilising the tipping functionality will now have the ability to display suggested tip amounts for receipts printed from the booking details area in POS, this will apply for all existing bookings. How do I activate this? No action required, this is available to all clients with the tipping functionality

update

• UX adjustment to gift card payments in VM
  To correctly reflect the Credit Card fees on payment page (BB-3280)
• UX update for location capacity warning
  ‘Selling fast’ message usage change for specific location scenario (BB-3717)
• UX adjustments for Booking total
  Booking total and order total fix for discounted bookings (BB-3807)
• POS receipt fixes
  Fixed 2 scenarios where it was possible for the processed 
Credit card payment to differ from the stored payment amount (BB-3820)
• UX update to calendar date picker
 in Venue Manager
  Default the calendar to Monday as the first day of the week (BB-4064)
• Fix to POS Payment window for Recurring Payments
  
Fix issue with 2nd prompt of POS payment authorisation window for authorising Recurring Payments (BB-4137)
• Subtotal update to Order Confirmation emails
  
Updated the subtotals displayed in new Template Studio order confirmation emails to be consistent with display in Venue Manager (BB-4288)
• Optimise Product data in Availability Selector
  Resolved issues with slow data results in the booking product availability selector in Venue Manager (BB-3842)