Providing personalized experiences for your guests leads to increased loyalty, positive word-of-mouth, and increased revenue. However, it can be hard to do this consistently without experienced staff who have established relationships with each of your guests - until now!

With our new Guest Flags and Bans feature:

• Stay informed when V.I.P. guests visit your venue.
• This enables you to align your team on how to manage certain guests, ensuring that every interaction is a great guest experience.
• Guest Flags and Bans also alerts you when a banned guest has booked a ticket or visits your venue, giving you the power to take immediate action and maintain a safe and welcoming environment for all your guests.

Guest Flags and Bans are available TODAY for all customers on a ROLLER Pro, Premium, or Enterprise subscription plan.

Learn more

The following updates, enhancements and fixes have been deployed:

Sell

• Add-ons - Fixed an issue where add-on dates were appearing incorrectly in the confirmation email
• Add-ons - Updated wording in Venue Manager to make forced add-on behaviour clearer
• Add-ons - Resolved an issue where add-ons with 0 quantity on hand were still appearing as available in the checkout
• Progressive Checkout -  Enabled support for open-value products, such as custom gift cards and wallets
• Progressive Checkout -  Enhanced the availability calendar experience to manage infrequent ticket schedules
• Progressive Checkout -  Updated wording for the Terms and Conditions checkbox link to be more in line with GDPR requirements
• Legacy Checkout -  Updated wording for the Terms and Conditions checkbox link to be more in line with GDPR requirements
• Legacy Checkout - In Venue Manager, we have moved the Integrations to apps menu item to be nested underneath the Legacy Checkout settings section
• Confirmation emails - Attachments are no longer sent with emails, instead a link to the attachment is embedded in the email body to ensure better deliverability

Serve

• Waivers - Fixed an issue where recently signed waivers were not showing in POS correctly
• Waiver Holders - Fixed a display issue that made some expired waivers appear as valid in the Waiver Holders grid
• POS - Resolved a problem that prevented expired waivers from being replaced with new waivers
  
• Mobile Check-in -Fixed an issue where check-in restrictions could not properly be assigned to Mobile Check-in templates

Market

• Discounts - Resolved an issue that caused discount redemption dates to be saved with a one-day offset

Manage

• Activity stream - Fixed a problem where the reference ID for recurring payment charges wasn't displaying as expected in Venue Manage booking activity streams
• Companies - Resolved an issue when updating the contact number for a company
• Duplicate payments - Fixed a problem affecting a small number of POS payments which resulted in duplicated charges
• Forms - Resolved a challenge with forms linked to products within packages not displaying in Venue Manager bookings
• Forms - Improved security to file uploads in forms by restricting supported file types
• HQ roles - Fixed a challenge preventing users from creating HQ-only roles
• HQ venue tags - Corrected descriptions that were incorrectly showing "Staff groups" instead of "Venue tags"
• Memberships - Added validation to prevent HQ-managed venues from updating payment frequencies for recurring memberships
• Membership payments - Fixed an issue where updating payment details for a membership sometimes didn't trigger a new payment
• New staff - Resolved an issue where staff in "Pending" status could not be deleted
• Permissions - Added new user permission which restricts access to exporting customer identifiable data in bulk
• ROLLER Payment dashboard - Enhancement to the dashboard display for new venues that are yet to process any payments
• ROLLER Payment Payout export - Added a new column "Other Gateway" to assist with reconciliation for venues that process card payments via multiple gateways
• ROLLER Payment reports - Fixed an issue where Second Chargebacks were not shown in ROLLER Payment reports
• Sold out - Fixed a problem in Venue Manager with some products incorrectly displaying as sold out

Reporting

• HQ Reports - Added HQ versions of key reports for HQ Pro users
• HQ Audits - Added audit reports for managed venue product configuration, venue configuration and staff access for HQ Pro users
• Cost of Goods Report - Added a Cost of Goods Report for Stock product sales. Add Cost of Goods within Stock product configuration
• Trial Balance Report - Resolved several uncommon scenarios which may cause the Trial Balance to not balance

The following updates, enhancements and fixes have been deployed:

Sell

• POS Devices - Discount codes can now be applied to modifiers in POS
• Progressive checkout - Resolved an issue where multiple delivery fees were applied when purchasing multiple Physical gift cards to the same delivery address
• Progressive checkout - Added functionality to support mandatory add-ons for  products
• Progressive checkout - Google tag manager is now available on ROLLER Premium plan
• Progressive checkout -  Fixed an issue where the "Sold Out" ledger key was not displaying in the Calander pop-up window
• Progressive checkout - Improved session buttons to dynamically resize based on the text length
• Progressive checkout - Resolved an issue where tax was not displaying correctly on recurring payments for memberships where tax is excluded
• Online checkout - Resolved a challenge where the sign waiver button was not appearing on the online success page for packages that included standard passes

Serve

• Search updates - optimised search experiences for waivers and memberships at POS
• Redemption updates - resolved issues with multiple and mass redemption functions

Market

• Booking confirmation emails - fixed the following issues:
  • Incorrect date display when booking contains standard and session passes
  • Card number in for a payment processed by Windcave
  • 'When' field was not displaying 
  • Incorrect display of fees
• Gift card email - resolved display issue where the recipient name included 'and', '&' or comma
• Discount codes - updated 'Issue codes on purchase' functionality to cease issuing codes when the discount is archived.

Manage

• Booking agreements - Resolved an issue with Booking Agreements and HQ bulk editing
• Custom domains - Fixed a UI issue where custom domains appeared locked despite being available
• Custom domains - Added validation to enforce unique custom domains across legacy and progressive checkouts
• Forms - Resolved a couple of challenges with Country fields in forms
• HQ bulk product editing - Fixed a challenge with HQ bulk product edit button causing products to be duplicated
• HQ discounts - Fixed a problem where HQ discounts couldn't be applied to duplicated stock items
• HQ products - Solved an issue where HQ membership products could have different payment frequencies
• HQ products - Fixed an issue where prices of certain HQ products couldn't be changed
• HQ search - Resolved a couple of challenges when searching across managed venues
• HQ staff - Added the ability to grant venue access to staff at the time the staff member is created 
• Integrations - Updated Podium integration to support UUIDs following latest Podium changes
• Overbooking - Adjusted the warning when overbooking to show correct resource name
• Packages - Fixed a problem when updating the quantity of packages in Venue Manager bookings
• Party packages - Resolved a challenge when adding stock items to Party Package bookings in POS
• POS devices - Fixed logic preventing POS devices from being created when the device limits have been reached
• POS devices - Fixed a UI problem with "Create POS device" buttons
• Products - Rectified an issue preventing certain products from being edited in Venue Manager
• Products - Resolved a challenge with product sales periods changing after some product edits
• Products - Fixed a problem preventing waivers from being removed from some products
• Products - Solved an issue with Korean characters not being recognised in product instructions
• Refunds - Fixed a problem preventing some Venue Manager refunds from processing
• Chargebacks - Resolved an issue preventing some chargebacks from showing in the ROLLER Payments dashboard
• Recurring payments - Resolved a challenge with Ideal recurring payments for memberships
• Schedules - Improved error message after updating resources in schedules
• Ticket holder name - Fixed a challenge when the character limit for ticket holder name was exceeded

Reporting

• Sales tax report - resolved an issue where tax rates with three decimal places were being reflected incorrectly
• Gross sales figures - Gross sales figures in all reports will now reflect simply the total recognised revenue including taxes. Previously the figure would also be before discounts

We know that security is a top priority for your business, so we've added new security alerts to notify owners and management when a staff member is granted administrator access to your ROLLER account.

As soon as a new staff member is given administrator access, ROLLER will send an email alert to your Technical Contact(s) which includes all of the key information, such as who the new staff member is and which staff member granted the access. This keeps you informed of who has access and allows you to quickly take action and revoke access if required.

In order to receive these security alerts, you first need to ensure you have a Technical Contact set up for your venue. Visit our Help Center to learn how to set up your venue contacts.

With HQ-managed roles, you can improve security and efficiency by centralizing user roles and permissions in HQ, reducing the risk of unauthorized access.

As a top priority for businesses, security can be a challenging task, and this is especially true when managing multiple venues. HQ-managed roles provide greater visibility of staff permissions across all managed venues, making it easier to control & monitor staff access. Additionally, HQ-managed roles allow you to instantly update staff permissions across all managed venues in one go, ensuring that staff permissions are always up-to-date.

HQ-managed roles are available now for anyone subscribed to a HQ Pro plan.

Learn more about how you can take advantage of HQ-managed roles.

Guest satisfaction is critical to driving repeat business and guest advocacy. To remain relevant in the market, it’s vital to be hyper-aware of the industry standards and continually adapt to changing guest expectations; however, without benchmarks, evaluating your guest experience against the competition has been an almost impossible task. Until now!

With our new GX Score Industry Benchmarks tool, you can finally 

• Compare your venue’s service, value, safety, cleanliness, and overall experience. 
• Identify how your venue differs from market leaders, and how you can improve.
• Discover if your strength in the market is growing or not

The GX Score Industry Benchmark is available TODAY for all GX Score Lite and Pro subscribers. 

Note: If you haven’t tried the GX Score yet, you can start for free and receive all these insights at no cost for the first 30 days.

You can learn more about the GX Score here.

The following updates, enhancements and fixes have been deployed:

Reporting

• Booking report - resolved an issue where Excel exports were missing some data
• Chargeback rate - fixed an issue with the calculation for chargeback rates on Payments Dashboard 
• Daily capacity - fixed a calculation issue with redemptions
• Groupon - made an update to rename "Vouchers Redeemed" to "External Payments"
• HQ - resolved a challenge with different time zones across managed venues
• Reporting categories - solved a challenge preventing certain items from being assigned to a category 
• ROLLER Payment Transactions - fixed an intermittent issue preventing exporting via Excel
• ROLLER Payments Payout export - enhancement to support custom reporting times
• Stock - resolved a challenge with revenue recognition for booking which only contain stock items
• Xero export - fixed a problem where gift card refund calculations were being double counted

Payments

• Apple Pay - resolved problem intermittently preventing Apple Pay transactions
• Autofill - update to support card detail autofill for Chrome browsers
• First Data - resolved a challenge preventing Venue Manager refunds via First Data
• Opayo - enhancement to enable guests using IPv6 to use 3DS2
• Payment links - enhancement to email template to include all currencies 
• Payment links - improved currency format display in Venue Manager
• Payment links - updated messages when a link is paid via SMS 
• Payment reference - fixed a problem with the reference for some payments
• Refunds - enhancement to refund error messages
• Worldpay - improvement to transaction processing times for customers using Ingenico Lane 3000 Cloud 

POS

• Consecutive sessions - fixed a problem with consecutive session prices sold at POS
• Device settings - made an update to prevent device settings from being update accidentally
• Gift cards - fixed an issue with gift card balances
• Open Products - enhancement to onscreen number pad when selling open products
• Tabs - enhancement when searching for a tab name in POS
• Tabs - enhancement to group items in tabs by product name
• Tabs - enhancement to show recently added items
• Tabs - update to show newly created tabs immediately in POS 

Bookings

• Balances - resolved an issue with outstanding balances when a booking is updated
• Email address - enhancement to the display for long guest email addresses
• Items - improvement to how booking items are displayed in the booking
• Postcode - enhancement to postcode field for bookings created via online checkout
• Tax override - fixed a problem with tax amount preview when overriding booking tax 

Discounts

• Discount email - added support for discount code emails when ticket ID is used as the code
• Discount summary - resolved a problem where discount summary was not displaying
• Gift cards - resolved a challenge where discounted gift card revenue was recognized on the wrong date
• Memberships - update to hide membership discounts from discounts view
• Usage limits - fixed an issue where usage limits were ignored 

Progressive Checkout

• Availability - fixed various issues with availability & purchase limits 
• Cart - corrected text misalignment with tax in the cart
• Forms - resolved an issue blocking country selection in custom forms
• Gift Cards - fixed a problem when selling gift cards with only one delivery type 
• Guest Names - enhancement to enable you to capture the name of each ticket holder for online purchases

Waivers

• Mobile - enhancement to UI when signing a waiver via a mobile device
• Waiver kiosk - fixed a challenge when date of birth is entered incorrectly
• Waiver kiosk - update to email validation messages in waiver kiosk
• Waiver URL - fixed a challenge with the waiver link included in confirmation emails  

Memberships

• Booking holder - update to prevent memberships from being purchased without a booking holder
• Complimentary - enhancement to prevent complimentary memberships from being sold at POS
• Emails - resolved an issue where multiple emails were sent for new membership purchases

Groupon

• Availability - fixed a problem with product availability in Groupon
• Product IDs - enhancement to Groupon products table UI in Venue Manager

Packages

• Availability - fixed a problem with availability for packages in online checkout and POS
• Creating new packages - enhancement to UI when creating new packages

Other

• API prices - update to support overriding product prices via API
• Categories - resolved a UI challenge with long product lists when assigning product categories
• Companies - enhancements to button text when creating a new company records
• Date import - solved a challenge with ticket holder names when importing bookings
• Forms - fixed a problem when uploading files via custom forms
• Gender - enhancement to add gender options "Prefer not to say" & "Other" as well as "Male" & "Female"
• Invoice email - resolved an issue with the invoice email preview in VM
• Playground - enhancement to products configurations when updating playground
• Print till reconciliation - fixed a problem with the print till reconciliation button in VM
• Redeam - update to allow users to choose which products sync with Redeam
• Resources - resolved  an issue where resources couldn't be updated when editing products
• Runsheet - resolved a challenge where product categories caused issues with the runsheet
• Saved views - fixed a problem with special characters preventing users from updating saved views
• Scroll bar - enhancement to VM scroll bar when using a small screen size
• Shortcuts - update to shortcut usage when edits are pending
• SSK - enhancement to finding bookings when one guest has multiple bookings on the same day
• Tipping - update to allow saving when predefined tip percentages are updated in Venue Manager

We hope you enjoy this video demonstrating the latest ROLLER updates.

This month has to be our most exciting update yet! With 40% of our customer’s sales online and massive year-on-year increases, it’s the perfect time to release our brand-new progressive checkout experience!

Brimming with features like improved booking flows, up-sells, party packages, and more, it delivers higher conversion rates and transaction values to grow your online revenue.

Check out all the latest on our new progressive checkout, plus several other enhancements to save you time, improve reliability, and deliver seamless guest experiences!

This release includes:

• Our latest features:
  • Progressive Checkouts
  • Party Packages
  • Staff Performance, Monthly Performance, and Additional Questions features related to the Guest Experience Score (GX Score)
  • GX Score API
  • Booking Agreements
  • Payment Requests/ Links
• HQ upgrades
• Details on our upcoming App Marketplace
• Our new Payments Dashboard
• Reporting upgrades
• Information on our upcoming Printer Management functionality

It is critical to outperform the ever-increasing expectations of your guests, and doing so will reward your business with repeat visitation and a surplus of advocates. 

However, with the challenges of running a venue, it’s an unfortunate reality that like most venue operators, you have little time, and much to do in order to keep the lights on. Luckily, the GX Score is here to help!

With our new Guest Insights Digest, you’ll get a monthly snapshot emailed directly to you that highlights how your venue is performing in this competitive market:

• Review venue performance and compare it against global market averages
• Identify priority improvements for the guest experience, driving repeat visitation
• Discover which staff members actively contribute to great guest experiences
• And more, without wasting time exporting spreadsheets, or exploring dashboards!

The Monthly Guest Insights Digest is FREE for all GX Score subscribers, regardless of subscription level. 

Note: If you haven’t tried the GX Score yet, you can start for free and receive all these insights at no cost for the first 30 days.

You can learn more about the GX Score here.

Do you know how guests discover your venue or what motivated them to visit today? To grow your business, it’s key that you understand precisely who your guests are, especially those who spend the most money at your venue.

Unless you’ve got an excess of time and resources, you probably find it difficult to invest the time required to accurately collect and analyze this sort of data from your guests - until now! 

With our new additional GX Score questions, you’ll be able to:

• Discover which of your marketing campaigns produces the most guest discoveries
• Understand which social media platforms you should put your effort towards
• Find out if your guests are likely to recommend your venue to their friends
• And more!

To get started, simply subscribe to a paid plan of the GX Score and choose from our bank of industry-specific questions, designed to accurately collect all the critical information required to properly understand your guests and grow your business!

Note: If you haven’t tried the GX Score yet, you can start for free and receive all these insights at no cost for the first 30 days.

Learn more about how you can collect these insights