ROLLER Platform updates & changes logo

Platform updates & changes

Back to Homepage Subscribe to Updates

Labels

  • All Posts
  • New
  • Update
  • Fix
  • Announcement

Jump to Month

  • May 2025
  • April 2025
  • February 2025
  • January 2025
  • December 2024
  • November 2024
  • October 2024
  • September 2024
  • August 2024
  • July 2024
  • June 2024
  • May 2024
  • April 2024
  • March 2024
  • February 2024
  • January 2024
  • December 2023
  • October 2023
  • September 2023
  • August 2023
  • June 2023
  • May 2023
  • April 2023
  • March 2023
  • February 2023
  • November 2022
  • October 2022
  • September 2022
  • August 2022
  • July 2022
  • June 2022
  • May 2022
  • April 2022
  • March 2022
  • February 2022
  • January 2022
  • December 2021
  • November 2021
  • October 2021
  • August 2021
  • July 2021
  • June 2021
  • May 2021
  • April 2021
  • March 2021
  • February 2021
  • January 2021
  • November 2020
  • October 2020
  • September 2020
  • July 2020
  • June 2020
  • April 2020
  • March 2020
  • February 2020
  • January 2020
  • December 2019
  • November 2019
  • October 2019
  • September 2019
  • August 2019
  • July 2019
  • June 2019
  • May 2019
  • April 2019
  • March 2019
  • February 2019
  • January 2019
  • December 2018
  • November 2018
  • October 2018
  • September 2018
  • August 2018
  • July 2018
  • June 2018
  • May 2018
  • April 2018
  • March 2018
  • February 2018
  • January 2018
  • December 2017
  • November 2017
  • October 2017
  • September 2017
  • August 2017
NewUpdateFix
5 years ago

Platform Release 30 October

This month we are releasing a few big updates to the platform! 

The invoice email has been added to Template Studio, we've improved access to help resources in Venue Manager and we have launched our public roadmap! We have also enhanced the user experience of the online waiver and implemented changes to minimise errant unpaid bookings in POS. 

Read more below 👇

  • Template Studio support for the invoice email

    Venues with can now brand, personalise and customise the invoice emails in ROLLER's powerful template studio.
    Learn more about Template Studio

  • New product roadmap

    We have launched a new public roadmap which allows you to view what we are currently working on, what we are considering developing, contribute feedback and submit your own ideas.
    Learn more about the ROLLER product roadmap

  • Online waiver UX enhancements

    The user experience of the online waiver has been enhanced to provide an experience that better represents your venue's brand and to improve the completion rate of waivers prior to venue attendance.
    Learn more about online waivers

  • Unpaid bookings

    We have created new staff permission 'Can create unpaid POS bookings' and a new warning notification in POS when processing transactions with an outstanding balance remaining or when removing items from an existing booking, to remind them of the appropriate actions that need to be taken.
    This new permission is enabled by default for the 'POS Operator' staff role and can be disabled by creating or adjusting custom roles.
    Learn more about staff roles
    Learn more about processing sales on POS
    Adjusting items for existing bookings on POS

  • Streamlined support resources

    Staff members using Venue Manager can now access the ROLLER knowledge base and submit support tickets without leaving the application. We've made it easier to log support tickets by pre-populating your contact information in the form and we will be progressively the enhancing the suggested articles to relate them to the specific screen of the application that you're currently viewing.
    Learn more about the options you have when navigating ROLLER Venue Manager

  • Disabling 'other amount' refunds in POS

    The 'Other refund' option can now be disabled, forcing either item level or full transaction refunds.
    Please contact ROLLER Support to have this option turned on in your venue.
    Learn more about POS refunds

  • Manual address entry in online waivers

    Guests of venues capturing customer addresses within the waiver flow have a new option 'I can't find my address'. This enables manual address entry in the event that autocomplete lookup cannot find their address.
    Learn more about how to set up online waivers

  • Disable checkout reCAPTCHA challenges on mobile devices

    Guests using a mobile device to use a ROLLER checkout will not be required to complete a reCAPTCHA challenge where the venue has activated this feature.
    Learn more about customizing online checkouts

  • Euro POS denominations

    POS cash calculator now enables collection of 1c, 2c, 5c, 10c, 20c, and 50c Euro denominations for venues trading in Euros
    Learn more about balancing the till at the end of the day

  • Forcing GL code specification at HQ

    Venues using HQ functionality to control product lists of managed venues can now force the association of GL codes during product creation in HQ. Please contact ROLLER Support to have this option turned on in your venue.
    Learn more about GL code and reporting categories

Fix 

  • Postcode data in the attendance report

    Postcode data entered at POS is now displaying correctly in the attendance report.

  • Credit card payments

    Venues using the Worldpay payment integration at POS and self-serve kiosk will now see the last 4 digits of the credit card used to complete the transaction, similar to online transactions.

  • PDF invoice payment link

    Invoices generated in ROLLER will now include a link to make a credit card payment directly from the PDF file.

  • Invoice due date

    The correct invoice due date is now showing in the invoice email.

  • Waivers for HQ managed products

    A fix has been implemented to enforce waivers as a mandatory requirement for products imported from the HQ catalogue.

  • Self-serve kiosk waivers

    Fixed an occasional issue where the self-serve kiosk screen could freeze when a customer completes a waiver.

  • Online waivers with custom forms

    A fix has been implemented for waivers using custom forms to correctly display waiver holder data in Venue Manager.

  • Self-serve kiosk gift card redemptions

    A fix has been implemented relating to gift cards redemption at the self-serve kiosk to correctly display the card's balance in Venue Manager.

NewUpdateFix
5 years ago

Platform Release 17 October

New 

  • Detect online bot activity

    Online checkout now includes a setting to activate ReCAPTHCA in an online checkout to detect and challenge bot-based fraudulent transactions. Venues can activate this by turning on the Detect bot activity setting in the online checkout settings page in Venue Manager.

Update 

  • Multiple product membership redemptions

    Venues using the membership functionality (currently in beta) can now redeem more than one product per booking/transaction.

  • Thailand POS denominations

    Venues located in Thailand will be presented with Thai Baht denominations when using cash to process a transaction in POS and when cashing out using the cash calculator.

  • Access to ROLLER Help Centre from POS

    Venues now have the ability to access the ROLLER Help Centre directly within the POS application by clicking 'Help' from the More ... menu. If you wish to de-activate this function in POS, navigate to More > Settings > Device and deactivate the Enable Help in the main menu setting.

Fix 

  • Localised date support for waiver search

    Enhancement to support the localised date format (such as MM/DD/YY) when searching for a waiver by date of birth in POS .

  • POS templates

    Fixes relating to POS templates to ensure the same product is not displayed multiple times, which introduced a performance issue and impacted the POS to load time.

  • Attendance report

    Updated the Attendance report to display the name of the device name that was used to check in the ticket rather than purchased the ticket.

  • BOCA printer bulk printing

    Implemented enhancements to support bulk printing between 6 - 10 tickets using a BOCA printer.

  • Coping schedules

    A pop up blocking the ability to copy a schedule from one product to another has been removed.

  • Zip code capture in Membership purchases

    Venues capturing Zip code at POS will be required to enter the code before they can authorize a customer's credit card and complete the membership purchase.

  • P0S manager code retries

    Entering a manager code as a POS operator to access prohibited areas of the POS no longer deducts the number of attempts to enter the code.

  • Reporting daylight saving adjustment

    Adjustment to ROLLER reports supporting daylight savings so that it is showing the correct data.

  • Loyalty search

    Implemented fix relating to searching loyalty customers by loyalty number.

  • Invoice widget update for Adyen

    Support for the Adyen hosted payment page has been added to invoice widget.

  • Deposit payments in online checkout

    Implemented fixes related to the recent conversion optimisation updates affecting checkouts offering deposit and full payment functionality.

  • Company validation

    Updated the user interface when creating a company in Venue Manager (Customers > Companies) to define the maximum character length.

  • Payfort hosted payment page fix for online checkout

    For venues using Payfort as their online payment gateway, if the hosted payment page is closed, an error message will appear on the checkout instead of being stuck in the "processing payment" page.

  • Tax calculation update on online checkout

    Fix implemented for tax calculation in the POS cart for deposit payments.

  • Venue Manager booking partial payment fix

    Taking a partial / deposit payment for bookings is now charging the right amount to the customer.

  • Login error message

    Updated the error message if a user tries to log in to ROLLER when email and/or password is left blank. Also updated the message if the user forgot their password or entered the wrong password.

  • Unpaid funds on suspended memberships

    Re-activating a suspended membership will back charge the amount owing up until the date of automated suspension rather than the entire period (i.e. it will not accrue owing funds for the period after suspension).

  • Updating a staff members role

    A fix has been implemented related to the recent upgrade to Auth0 to remove an error when a staff members role was changed.

  • Payments in Venue Manager

    A fix for an issue relating to recent Auth0 upgrade where staff members assigned a custom role was not able to process payment for a booking in Venue Manager.

  • GL codes and reporting categories

    A fix has been implemented so that products assigned to a reporting category are correctly listed in the reporting categories view in reports instead of showing as "unassigned".

  • Venue specific translations

    Changes have been made to support online checkout venue-specific translations where capitalised letters of the venues URL slug caused the translation not to initiate.

NewUpdateFix
5 years ago

Platform Release 30th September

This month's release introduces new features including the ability to add a customer profile in POS bookings, blocking out capacity from the daily capacity view, checkout flow update, and reactivating membership from POS. In addition, there are many other updates and fixes - read on for more details.

New 

  • POS customer search

    A brand new customer search function to enable venues to search, create, edit, and assign customers to bookings.
    Learn more about managing customer data in POS

  • Blocking out capacity via daily capacity

    You can now block out your location capacity directly from the daily capacity view and a new blocked capacity interface.
    Learn more about the different ways to block out location capacity

  • Option to hide ticket type from online sales

    You now have the option to hide certain Standard pass, Session pass, packages, and Membership ticket types from online sales by ticking the 'hide from online sales' tick box.
    Learn more about hiding tickets from online sales

  • Compulsory Membership booking holder

    We have implemented updates to force staff members to capture and associate a customer as the booking holder of all membership bookings.

  • Reactivating memberships at POS

    Functionality to enable staff to update the credit cards associated with suspended recurring memberships has been added to POS.
    Learn more about reactivating membership from POS

Update 

  • New zip code capture interface

    We have redesigned the user experience for staff members capturing zip/post codes from customers at ROLLER POS.
    Learn more about managing customer data in POS

  • Checkout flow update

    We have removed distractions from the payment page of the online checkout to aid conversion including the discount code, membership and gift card redemptions + the terms acceptance and moved them to the 'Details' page.

  • Restricting standard pass sales

    Standard passes sales can now be restricted by closing off sales on a selected date or reopening them from the Calendar view.
    Learn more about restricting sales

  • Cash calculator adjustments to Canadian currency

    Canadian venues will now see denominations between $.01 and $100 that matches the Canadian Dollar denominations when using the cash calculator functionality to close off the till for the day.
    Learn more about how to close off a POS till at the end of the day

  • Support for Thailand

    Added currency support for Thai Baht.

Fix 

  • Adding a minor to existing waiver in Self-Serve Kiosk

    Fixed display issue relating to adding a minor to an existing waiver.

  • Discount with booking date restriction

    Discount codes created with a restriction date are now functioning as designed in the Self-Serve Kiosk.

  • HQ venue tags

    Fixes have been implemented to ensure any venue tags applied in HQ are correctly saved.

  • Duplicating ticket variations

    Updates were made to POS templates to prevent product variations from duplicating when being added to POS templates.

  • Text wrapping in email templates

    Removed hyphenation settings which caused words to be split across multiple lines mainly in small mobile views of email templates.

UpdateFix
5 years ago

Platform Release 11 September

Update 

  • Option to hide ticket type from online sales

    You now have the option to hide certain Standard pass, Session pass, packages, and Membership ticket types from online sales by ticking the 'hide from online sales' tick box.
    Learn more about hiding tickets from online sales

  • POS multi-venue access

    Update to the multi-venue access functionality so staff members with multi-venue access can now jump into POS on the venues linked to their login.

  • 'Require manager authorisation to overbook' setting update

    In the past, having the 'require manager authorisation to overbook' turned off means that anyone can overbook a session. If the setting is on, only an administrator and manager can overbook. With the current update, new staff permission 'can overbook session capacity', has been added so anyone using a custom role with this permission turned on can overbook without needing an administrator or manager-level permission.

  • Rename Package variation name for Single Package product

    Venues using our Packages functionality can now rename the variation name of a Single Package product, similar to Multiple Packages product.

  • HQ-managed venue updates (Beta)

    HQ-managed venue (currently in Beta) can now create their own package variations, as long as the underlying products are HQ-linked products. Venues can also create their own variation of HQ-linked stock products where it pulls in the same reporting and product category properties. HQ-linked venues can now also configure their own Membership discount settings.

  • HQ stock variations

    Venues managed by a HQ venue (currently in beta) can now create their own variation of a HQ stock product whereby the venue pulls in the same reporting and product category properties.

  • HQ membership discounts

    Venues managed by a HQ venue (currently in beta) can now configure their own membership product discount settings.

  • Recurring membership reporting update

    'Recurring payment' is now added into the transaction location filter in the transaction report and any other reports which use the same control.

  • Membership discounts

    Venues using the membership functionality (currently in beta) can now add, adjust, and remove discounts from an existing membership product at any time. This will apply to past & future purchased memberships.

Fix 

  • Checking in expired tickets

    A warning message will now be displayed in POS if an expired ticket is checked in.

  • Online checkout popup blocking in Firefox

    A change has been implemented to stop Firefox from blocking modal pop-up windows in the online checkout.

  • Self service kiosk waiver display

    Fixed occasional issue with screen display when a customers were signing a waiver without a minor attached.

  • Stock management

    Fixes to the saving of changes to a stock level in Venue Manager and the sale of stock items online when it has a limited quantity.

  • Override sales period

    Fixes to the override sales setting of a standard pass.

  • Bookings and availabilities view timeout

    Fixed an issue when select a date of the bookings and availabilities view in Venue Manager where a timeout occurred.

  • Discounts on package products

    A fix has been implemented relating to discount codes applied to package products to correct a calculation issue.

  • POS till start date

    A change has been implemented so that the till start date is always equal the first payment, to ensure all transactions are recorded in the Till History Report. A fix has also been implemented so that when a till is opened the next day, it doesn't reopen on the previous day's date leading to incorrect session dates.

NewUpdateFix
5 years ago

Platform Release 28 August

This month's release introduces new features including the new POS Functions menu, addition of Ticket Templates to Template Studio, access to manage POS receipts, discount and gift card support for SSK plus central management of multi-venue staff and roles. Additionally, there are many other updates and fixes - read on for more details.

New 

  • Quicker access to POS functions

    ROLLER POS now features a new More button to give staff members faster access to Open Till, Till Notes, Settings and Activities functions. This button’s position is also fixed to the bottom left-hand corner, eliminating confusion and time-consuming scrolling to access these functions.
    Learn more about POS functions

  • Template Studio support for Ticket Templates

    Template Studio now features support for editable Ticket Templates to enable you to customize your venue’s PDF tickets. Ticket Templates have been updated to make it easier for your guests to find key information on their tickets.
    Learn more about ticket templates

  • Manage your venue’s POS receipt settings

    You can now manage your venue’s POS Receipt Settings within Venue Manager, including the display and print options, uploading logos and managing tipping prompts. You were not previously able to edit these settings and this is the first stage in exposing all configuration properties.
    Learn more about adjusting POS receipts

  • Discounts & Gift Card support in Self Service Kiosk

    Support for discount codes & gift cards has been added to our hugely successful ROLLER Self Service kiosk app, providing guests with the ability to self redeem offers.
    Learn more about discount codes & gift cards in SSK

  • HQ managed staff & roles

    HQ Venue Control is a beta feature of ROLLER Venue Manager enabling multi-venue operators to centrally manage Products, Settings and now Staff Members and Roles.
    Learn more about managing HQ staff & roles

Update 

  • New & improved Staff Member management experience

    We’ve updated the Staff Member record & listing pages in Venue Manager to provide you with a cleaner & more user friendly interface. Venues using Time Tracker will be able to quickly view the current clocking status of Staff Members from the listing as well as filter the listing by clocking status.
    Learn more about staff member accounts

  • Mobile Check-In app performance optimisations

    The Mobile Check In App has been enhanced to improve performance for venues with very high ticket volumes.

  • Recurring membership ticket information in POS

    For venues using the recurring membership functionality (beta), users can now see when the membership starts and the cost per month by searching the membership and click on 'Ticket' in POS.

  • Recurring membership refunds

    Venues using the Worldpay online payment gateway integration can now refund a customer's recurring payment transaction from Venue Manager by searching for the booking and selecting the Refund option from the More menu.

  • Data API performance optimisations

    Numerous optimisations have been implemented to improve the performance of queries and to mitigate timeouts.

  • Products not for individual sale

    Products configured as Not for individual sale will no longer display as an option to sell when adjusting a POS menu item.

  • Autocomplete address lookups

    We have changed providers from Google Places to Algolia Places to support this functionality.

Fix 

  • Time Tracker login

    Venues using the Time Tracker functionality can now login to the Time Tracker page without seeing an unauthorized message.

  • Deferred Revenue per Booking Report adjustment

    Fixes to exclude fully paid stock items or past bookings on this report, as they should be recognised as revenue instead of deferred revenue.

  • SSK start screen optimisation

    SSK has been optimised for checking for active device, where the active device API is no longer called on the start screen because it could be idle for any length of time.

  • Ticket based capacity adjustment

    Venues selling Standard Passes with a set ticket quantity to manage capacity instead of Location functionality are now seeing the correct available/remaining passes to purchase in the Online Checkout.

  • POS cash refunds

    Fixed an issue with cash refunds in POS adding the amount refunded to cash taken in the Current Till. This also corrects figures displayed in the End of Day report.

  • Transaction Fees

    Fixed a display issue for Venues adding a per-product transaction fee showing the incorrect transaction fee amount in both Online Checkout and Venue Manager.

  • Discount code generation

    Updates to generate the correct quantity of new discount codes when items are added or quantity has been increased in a booking.

  • Multiple venue POS access

    Fixed issue for Staff Members of multiple Venues using the Launch POS function from Venue Manager when they have switched to a non-home (non-default) Venue.

  • Waiver expiry email template

    Fixes of the Waiver Expiry Email to ensure editing of the template is saved properly in Template Studio.

Update
5 years ago

Platform Release 14th August

💪🏽 This week's release is focused on maintenance and implementing fixes for the ROLLER platform. Read below to see all updates 👇

Update 

  • Daily Capacity View update
    Fix implemented around the ability to create a new booking in the Daily Capacity View (BB-4067)
  • Sales Tax receipt adjustment
    Sales Tax receipt is now fixed to show the correct tax amount (BB-4325)
  • iFrame Checkout adjustment
    Fixes around responsive iframe for our online checkout (BB-4797)
  • FDMS integration adjustment
    Fixes around our integration with FDMS, particularly around card refunds in POS (BB-4799)
  • UX update for Self Serve Kiosk (1)
    Updates around the spacing and margin on the "Add Ons" section in the Self Serve Kiosk (CX-726)
  • UX update for Self Serve Kiosk (2)
    Updates around the layout and button placing in the Self Serve Kiosk (CX-727)
  • Update to the Brand & Appearance functionality
    Users can now download images that are already uploaded on this page by right-clicking and select 'Save image as..' (VM-7241)
  • Checkout adjustment for Recurring Membership
    UX update to correctly show the price and currency symbol (VM-7783)
  • Booking confirmation requirement update
    This functionality is now available for all clients (VM-8555)
  • Bookings view update
    Weekly Availability View legacy page no longer showing in the Venue Manager (VM-8739)
  • Venue Manager button update
    Updating button styles in the Venue Manager (VM-8789)
  • Recurring Payments report
    For clients currently testing the Membership feature, a new report called "Recurring Payments Events" is now available in the platform (VM-8886)
  • **Updates around discount for recurring payment **
    Discounts applied to a recurring payment will only affect the first payment and not the ongoing payments as well (VM-8924)
  • Updates around validation message for recurring membership
    Certain actions around recurring membership will now trigger different validation message displayed (VM-8925)
  • Wording change for Membership product setup
    Wording around the membership's Sales Period has been updated to make it clearer for the end-user (VM-8929)
  • Updates around purchasing membership in POS
    Validity around purchasing multiple memberships in POS so that in one transaction, all the membership will start at the same time (VM-8936)
  • Activity Stream scroll bar update
    Updates has been made to the activity stream scroll bar in the Venue Manager to support the new version of Google Chrome (BB-4805)
  • Credit card prompt update for recurring membership
    A prompt to capture the customer's credit card details appears even when the first payment is discounted down to $0 (BB-4807)
  • Booking list scroll bar update
    Updates has been made to the booking and waiver list in the POS to support the new version of Google Chrome (BB-4808)
  • Updates around refunding individual tickets or other amounts
    Fixes has been implemented around refunding individual tickets and refunding other amounts using a credit card for clients using Sagepay as an online payment gateway (BB-4820)
  • Updates around the date displayed when purchasing membership starting in the future
    Fixes has been implemented to ensure the selected date is showing up correctly (VM-8873)
  • UX update for POS login page
    POS login page is now showing the new, updated layout (VM-8941)
  • UX update for Venue Manager login page
    Venue Manager login page is now showing the new, updated layout (VM-8942)
  • UX update for Forgotten Password page
    If you forgot your password and click on the 'Forgotten your password?' option, you will be taken to the new, updated layout (VM-8943)
Update
5 years ago

Platform Release Now Available - 5th August

👋 This week, we're implementing some improvements to existing platform features, specifically around waivers, POS refunds & Memberships (BETA). Read below to see all the updates: 

  • Waiver address field
    You can now capture a waiver holder's address by activating the "Capture address" checkbox in the Waiver settings rather than creating & adding a separate form. Read more about how to create and edit waivers here
  • Booking cancellation on full Refund  
    There is now a default option to cancel a booking following a full refund completed in the Point of Sale. Read more about refunding and cancelling a booking in POS here
  • Enhancements for Memberships (BETA)
    For clients currently trialling the Membership functionality:
    • Pre-purchasing memberships in POS (BETA)
      You can now set the membership to start on a future date in the point of sale. Read more here 
    • Membership emails (BETA)
      The Membership functionality now comes with its own Membership-specific email templates that are editable via the Template Studio. Read more here
    • Membership activity stream (BETA)
      The Membership activity stream is now updated so that users can view the history and flow of events relating to that membership, such as payment error (i.e. possible stolen card, do not honour, issuer or cardholder has put restriction on the card, or insufficient funds), emails sent to customers, card information update, and successful transaction of arrears easier. Read more here

update

  • Adyen payment fixes
    Fixes for online bookings made with venues integrating with Adyen around high traffic times (BB-3626)
  • Recurring membership payment amount update
    Update on the number of digits shown after the decimal point in recurring membership payment (BB-3907)
  • Standard Pass date selector update
    Fixes around how the date selector works when choosing the dates the pass is available to be used (BB-4601)
  • Reprinting receipt in POS
    Update on the functionality around reprinting receipt in POS (BB-4709)
  • Payment method in POS update
    Adjustments around showing Complimentary payment option in POS (BB-4724)
  • Purchasing negative-value stock products in POS
    POS operators are now able to purchase negative-valued stock items in POS (BB-4726)
  • Discount update for HQ Managed Products
    Adjustments to some products linked to HQ Managed Products and it's associated discount codes (BB-4735)
  • Update on the tickets syncing in the Check In App
    Improved the search time between scanning a ticket and when the booking appears in the check in app (BB-4747)
  • HQ Managed Product update

    Venues using HQ Managed Product can no longer add additional stock varieties in the venue level (BB-4758)

  • Membership in POS update
    Child product name is now shown in the POS (BB-4199)
  • ROLLER URL update in checkout
    Update made to the URL linked to the ROLLER logo at the bottom of the gift card widget (BB-4625)
  • Membership redemption fixes
    Fixes around the discount code generation and redemption for the Membership functionality (BB-4515)
  • Fixes around $0 booking in POS
    An update has been made to the POS where the amount paid will not go above the value of the booking (BB-4789)
  • Update
    5 years ago

    Platform Release Now Available - 18th July

    💪🏽 This week's release is focused on maintenance and implementing fixes for the ROLLER platform. Read below to see all updates 👇

    update

    • Global search validation implemented
      The search bar in VM validation is a maximum input of 150 characters (VM-8781)
    • UX updates to POS images
      POS stock images no longer appearing dispersed on screen (BB-3182)
    • Update to users invited via email
      Fix implemented for staff invited via email to allow registration of their account and password (BB-4476)
    • Validation for image uploaders
      Update to image uploaders in venue settings to enforce image size limitations (BB-4481)
    • Till History report adjustments
      Credit card refunds fixed to subtract instead of add to the Till History report (BB-4541)
    • Memberships beta updates
      Update to availability data for memberships (BB-4546)
    • Pass product instructions HQ upgrades
      Production instructions now displaying for Pass product for venues using HQ beta (BB-4580)
    • Improvements to POS discount calculations
      Implemented updates for certain discount scenarios on POS (BB-4621)

    Update
    5 years ago

    Platform Release Now Available - 27th June

    👋 This week, we have released updates focused mainly on performance & infrastructure, please read below to view what's new:

    • Deferred revenue report adjustments
      Minor adjustments to the report's columns - the 'earliest booking date' field has been renamed to the 'recognised date' which lists the expiry date of the item from the revenue data and the addition of the new column for 'transaction date' which lists the date of the first transaction against the booking
    • Database cluster upgrade 
      Deployed and migrated to a new database cluster to improve the performance & availability of the ROLLER service

    update

    • Standard pass settings update
      Implemented fix for passes ‘fixed date’ option in advanced settings and ’see when customers can change this pass online’ option which were causing date discrepancies (BB-2897 and BB-3468)
    • UI fix for Global Search
      Update to exit button to clear contents in the global search (BB-4125)
    • Package ticket updates for POS

      Ability to print package tickets in POS without using auto print functionality (BB-4297)

    • Package ticket updates for POS
      Ability to print package tickets in POS without using auto print functionality (BB-4297)
    • GL Code Updates
      Adjustments to GL Code and product assignment configurations (BB-4455)
    • Package UI adjustments
      UI updates made for packages for session pass scenarios with option to add additional guests (BB-4489)
    • Sagepay upgrades
      Update to Sagepay booking process to prevent successful bookings from not generating (BB-4521)
    • Package email update
      Package email template to include waiver section for session based products (BB-4527)
    • Update to booking and discount logic
      To allow updates to bookings with existing but inactive discount codes (BB-4548)
    • UX updates to Master Ticket PDF
      Updated displays for ticket types on Master Ticket PDF (BB-4548)

    Update
    5 years ago

    Platform Release Now Available - 13th June

    ✨ Our release includes further improvements to functionality and UX updates to various areas of the VM (Venue Manager) 👇

    • Copying schedules
      When creating or editing session products you can now copy a schedule from another product. View our updated Sessions article.
    • Staff Grid additional filters
      The Staff page has been updated to include a search field and the role filter will include custom roles. 
    • App navigation updates
      All Apps have been consolidated to the Apps menu in the sidebar. Time Tracker, Waiver Kiosk and Self Serve Kiosk have been moved to this menu & 'Launch POS' moved to the POS sub-menu menu. Please read our updated article to see the new sitemap.

    update

    • Manager code on POS updates
      Implemented a fix for Manager Codes adjusting the total payment amount on POS (BB-2670)
    • Pass product improvements
      Update to fix date in 'Advanced Settings' to prevent it from adjusting the date after publishing (BB-2897)
    • Waiver UX adjustment
      Selecting 'All Waivers' no longer displaying inactive waivers as active (BB-2953)
    • Exclusion date fix implemented
      Exclusion dates no longer display 1 day ahead for UTC +12 timezone (BB-3274)
    • Self Serve Kiosk updates
      Fix for minimum product quantity on SSK in non-waiver device configuration (BB-4055)
    • Waiver updates for Self Serve Kiosk
      Adjustments to 'I have a booking flow' for attaching waivers to tickets (BB-4202)
    • Transaction by Product report adjustments
      Report updated to reflect Recurring Passes (BB-4442)
    • Update to Discounts logic
      Adjustments in logic for itemized discounts valid for 'x' number of uses and for consecutive attempts (BB-4445)
    • Roles and bookings fix implemented
      Ability to add staff roles to bookings has been reinstated (BB-4461)
    • Form i-Frame updates
      Update form code to prevent autoscrolling to the top of the form (BB-4462)