It's release day again 🙌Today's release brings with it a range of UX and functionality enhancements along with all our usual platform fixes and improvements. 

• Email modal updates
  We've made improvements to our booking confirmation email modal, receipt email modal & gift card email modal so you can easily send to multiple recipients.
  
• POS Waiver Searching
  New UX updates will make it very clear when your waiver search has returned no results & help you to perform an instant online search.
• Update to creating multiple session schedules
  If you're creating a schedule using our multiple sessions functionality, you now have the ability to choose session frequencies of 1h 15m, 1h 30m and 1h 45m to simplify & speed up the job.

update

• Changing doorlist operator wording to POS operator
  We've changed the doorlist operator role to now say POS operator. Click here for more information on staff roles (VM-8352)
• Default column change for reports
  We've updated the default columns displayed in our reports to be more user friendly (VM-8552)
• Fix for saving phone number in VM
  We've rectified certain scenarios not allowing users to save contact numbers (BB-3219)
• Policy page UI updates
  We've updated copy and fixed UI around accept marketing functionality (BB-3244)
• Updating ticket value in POS & Waiver Kiosk
  We've streamlined the way we display tickets when add ons are purchased through POS & Waiver Kiosk (BB-3532)
• Waiver Kiosk UI Improvements
  Bookings with no booking holder information will now show their clickable handle on Waiver Kiosk (BB-3638)
• Improvements around checkout capacity messaging
  We've fixed capacity messaging in the Checkout relating to scenarios where products have a minimum purchase set (BB-3717)
• Fix for transactions not being applied to a booking
  We made fixes around Vantiv payments being taken in POS not updating the booking correctly (BB-3800)
• Resolution for max purchase limit challenge
  We've made updates so that any changes made to the max purchase limit for standard passes will save correctly (BB-3851)
• Daily Capacity display improvements
  We've fixed an intermittent challenge that would stop the user from seeing all locations in our daily capacity view (BB-4162)
• HQ Product Control UI updates
  Venue will no longer be able to see all products by default if they aren't tagged (BB-4166)
• Waiver accept marketing enhancement
  Customers who accept marketing through their waiver will now appear in segments (BB-4176)
• PNG receipts now printing in Kina
  Venues in PNG will now have kina currency symbol printed on their POS receipts (BB-4193)
• Customer purchase limit fix
  Challenges around purchase limit per customer have now been rectified for standard passes (BB-4334)
• Fix for package not selling in POS
  Edge-case scenario where a package couldn't be purchased through POS has been resolved (BB-4341)
• Venue copying enhancements
  Functionality improvements around our ability to copy venues (BB-4359) & (BB-4367)
• HQ Memberships product creation fix
  We've improved validation to enhance the ability to create Memberships using the HQ functionality (BB-4369)
• Confirmation email direction updates
  Get directions link in confirmation email is now going to the alternate address if specified (BB-4370)
• Cancel Button UI Update
  Cancel button colours to be changed for POS payments (POS-581)

Happy hump day! This week, our focus has been on the nitty-gritty (behind the scenes) infrastructure tasks, UI updates and platform fixes 👇 Keep reading to see all our updates:

• Update to Tipping & POS receipts - Platforms utilising the tipping functionality will now have the ability to display suggested tip amounts for receipts printed from the booking details area in POS, this will apply for all existing bookings. How do I activate this? No action required, this is available to all clients with the tipping functionality

update

• UX adjustment to gift card payments in VM
  To correctly reflect the Credit Card fees on payment page (BB-3280)
• UX update for location capacity warning
  ‘Selling fast’ message usage change for specific location scenario (BB-3717)
• UX adjustments for Booking total
  Booking total and order total fix for discounted bookings (BB-3807)
• POS receipt fixes
  Fixed 2 scenarios where it was possible for the processed 
Credit card payment to differ from the stored payment amount (BB-3820)
• UX update to calendar date picker
 in Venue Manager
  Default the calendar to Monday as the first day of the week (BB-4064)
• Fix to POS Payment window for Recurring Payments
  
Fix issue with 2nd prompt of POS payment authorisation window for authorising Recurring Payments (BB-4137)
• Subtotal update to Order Confirmation emails
  
Updated the subtotals displayed in new Template Studio order confirmation emails to be consistent with display in Venue Manager (BB-4288)
• Optimise Product data in Availability Selector
  Resolved issues with slow data results in the booking product availability selector in Venue Manager (BB-3842)

✨ Happy May! We're always looking at new ways to help you in day-to-day ops and improve the general experience of the platform. Read below to read our latest and greatest updates 👇

• Booking confirmation feature - this functionality is great for managing functions or group booking products within a booking team such as a call centre. It allows for applying a confirmed or unconfirmed status for tentative bookings. How do I activate this? This is automatically available, to activate this for specific products, please read our article
• New invoice email design - the look and feel for the invoice email template has been refreshed to be in line with our newer designs. How do I activate this? Available to everyone using the Invoice functionality, to see the update, please click here 
• Email send outs - the new email and ticket templates will start getting sent out from your platform to customers from today. How do I activate this? No further action is necessary. Starter clients will get the new templates by default and clients with Template Studio still have the ability to customise the designs.

update

• BB-2328 - Booking CSV export updates for form value sets
• BB-2554 - Form submissions reflect current submissions
• BB-2916 - Fix implemented for Dashboard ‘Guests Booked’ figure for platforms using Recurring Passes
• BB-2995 - Bookings view upgrades
• BB-3229 - UI update to colour of text for owing amount
• BB-3540 - Updates to standard passes and locations
• BB-3577 - Ticket types UX updates
• BB-3717 - Checkout upgrades in terms of locations and ‘selling fast’ message
• BB-3744 - Waiver Kiosk updates for symbols and characters allowed
• BB-3802 - Discount code updates
• BB-3834 - Form design settings fix implemented
• BB-3920 - UX updates for Locations page text
• BB-3954 - Package UI updates for checkouts
• BB-3971 - POS & SSK landing pages upgrades
• BB-3995 - Changing booking holder scenario updated to support waiver only customers
• BB-4049 - Fix implemented for maximum purchase for ticket types
• BB-4107 - Package upgrades
• BB-4164 - Product attributes fix implemented for Add-ons
• BB-4181 - Session schedules upgrade
• VM-8451 - Update to downloadable Ticket PDFs

This week we're excited to announce the release of our Template Studio! This update will give Growth & Enterprise clients the ability to customize ROLLER email and ticket templates. 

Key benefits include:

• Ability to customize the look and feel of emails and tickets to align with your branding
• Include personalised information & promotional content that relates to the products that were purchased
• Emails will be optimised for mobile

Watch the video below & read this article to get more information. 

NOTE - Any changes to made through Template Studio won't become active on your live platform until 1st of May

update

• VM-8472 - Stock item price update for packages
• BB-3647 - Amendment to symbol appearing in POS for packages
• BB-3856 - Translation improvements to invoice widget
• BB-3932 - Checkout breadcrumb updates
• BB-4072 - Improved validation when purchasing packages with sessions
• BB-4078 - Improvements to playground for product duplication
• BB-4121 - Fix for itemised discounts appearing in the POS

🖌 For the first week of April, our focus is on making general improvements, fixes and updates to the platform's interface:

• To maximise tile real estate and improve efficiency, POS has been updated to show only the most recently available session as well as upcoming session times for the day
• Playground has been reskinned to have a more prominent yellow banner to remind users that they are not in a live environment
• Rearrangement of Terms & Conditions so the venue's T&Cs appear before the general ROLLER T&Cs

update

• BB-3076 - Upgrades to Employees Booking Report
• BB-3833 - FDMS updates
• BB-3840 - Fix implemented for Brand & appearance settings in Playground
• BB-3852 - Update to Bookings grid and filters
• BB-3933 - Waiver adjustments on Checkout confirmation page
• BB-4047 - Adjustments for single location allocation per ticket type
• BB-4068 - Packages checkout fix implemented

🤩🎉  We're excited to introduce our new & improved Daily Capacity View! Based on your feedback, the team has added the following functionalities and improvements:

• Splitting and categorising locations into multi-booking or single booking location 
• Add a filter to view a particular product or group of products’ availabilities, and visually blocking out unavailable times  
• View all bookings for a specific location or specific timeslot & location 
• Get more details of a specific booking directly from the view 
• The functionality to add a booking from a location or timeslot

Watch the video below and read our article to get more information  👇

👋 Our release is focused on front end improvements and platform fixes - please click the button below to see what has been implemented ⬇️

update

• BB-2396 - Fix implemented in Account settings for booking notification email
• BB-2568 - Update to characters allowed in emails
• BB-3382 - Front end updates to Report search bar
• BB-3410 - Updates to text with bullet points
• BB-3548 - Front end update with refund and Worldpay Store Card option
• BB-3556 - Update to POS bookings for expired scenario
• BB-3560 - Removal of text formatting when pasted into WYSIWYG
• BB-3575 - WYSIWYG function upgrades
• BB-3580 - Update to URL for ROLLER terms and conditions link
• BB-3725 - UI update for Design menu and submenu
• BB-3778 - Update to Booking and Availabilities filtering in Make a Booking flow
• BB-3809 - Availability selector UX updates
• BB-3881 - Update to tax invoice attached to booking confirmation
• BB-3908 - Front end upgrades to Notice icon

This week, our focus is on improvements, UX updates and implementing some fixes. See below for all updates 👇 

feature

• Venue Manager navigation updates - Checkouts is now located under the "Apps" menu in the navigation. All Knowledge Base articles including the site map have been updated. How do I activate this? No action required

update

• BB-2468 - Fix implemented for refunding to Gift card on POS scenario
• BB-3214  - Waiver Kiosk UX updates
• BB-3625 - Update for Gift Card data import
• BB-3790 - Exposing multi-pass code's number of usage in the Bookings page
• BB-3853 - Playground updates for add ons and checkouts

We're introducing some new functionalities to improve the existing platform features such as sessions, waivers in POS and some UI updates. Have a look below to see our latest updates 👇  

feature

• Session schedule builder new functionality - Ability to generate multiple sessions when building a schedule utilising a start, end time and frequency, please view this article for step-by-step instructions. How do I activate this? Automatically updated for all sessions products
• Waiver in POS updates - When attaching waivers to tickets, waivers will now display both date of birth and age for each waiver holder. For more information, please refer to this article. How do I activate this? Refresh your POS to see the updated change
• New label for Imported bookings - Imported bookings will now be labelled accordingly so users can distinguish this, to see a list of booking labels, please read our updated article. How do I activate this? This will be displayed for all imported bookings automatically
• Removal of legacy waiver from Activity page - to attach waivers to bookings from Activity page, it must be done directly from the booking itself by clicking the ‘Go to Booking’ button. How do I activate this? This will be updated when POS is refreshed

update

• BB-2200 - POS UX updates to reflect current day availabilities
• BB-2941 - Adjustments to form capture of addresses for venues already capturing postcode as part of Checkout customer details
• BB-3357 - Error message improvement for overbooking
• BB-3474 - Discount code adjustments for restrictions with POS for redemption use case
• BB-3479 - Added validation to prevent bookings having zero items
• BB-3517 - Location functionality upgrades
• BB-3664 - UX updates for POS Templates
• BB-3702 - Update to draft and form booking flow
• BB-3704 - Fix implemented for checkout display errors
• BB-3718 - Additional translations for checkout
• BB-3742 & BB-3765 - Fix implemented for adding and editing image in Brand & appearance settings
• BB-3743 - Forms functionality upgrade
• BB-3749 - Error message improvements in POS
• BB-3755 - Discount code updates for single use
• BB-3779 - Venue Manager loading page improvements

This week, our release focuses on platform fixes and an update to our POS refunding functionality. Please see below to view all implemented updates 👇  

feature

• Refunding gratuity from POS - The refunding functionality from POS has been updated to be able to refund tips, please read our updated article. How do I activate this? This is automatically available to clients with gratuity activated on POS


update

• BB-2192 - Update to multi pass discount code and consecutive sessions scenario
• BB-3040 - Update to display for currency for MEA clients
• BB-3203 - Sage Pay terminal updates for SSK
• BB-3429 - Landing page update for Modifiers
• BB-3438 - Upgrade to Venue Draft bookings and discount codes
• BB-3509 - Playground upgrades with Discount Codes
• BB-3529 - Annual pass background adjustments
• BB-3543 - Updates to Add ons and quantities on Checkout
• BB-3557 - Adjustments with archived stock and product configurations
• BB-3588 - Upgrades to Cash out functionality on POS
• BB-3614 - UX updates to Waiver Kiosk address field
• BB-3619 - Email template updates for address
• BB-3676 - Removal of POS devices from Settings page