Managing unpaid payment payments and keeping track of invoices can be challenging. It often involves a lot of manual effort, leading to missed opportunities and slowing down operations. Tentative Bookings let you automate this process. By setting a hold period for your bookings, guests have a time limit, so if payment isn't received, bookings will be automatically canceled to free up capacity. This eliminates the need for manual tracking and cancellation of unpaid bookings, saving valuable time and reducing the risk of lost revenue from unused spaces.

To get started with Tentative Bookings, first set up your preferred default hold period in Venue settings. Then, whenever you create a new booking in Venue Manager it will automatically use this default hold period, with the option to override if required. Guests will be notified of their hold period when they’re sent a payment link. If payment isn’t received in time, their booking will be automatically canceled, streamlining your processes and maximizing your revenue.

Tentative bookings are available now for all customers - get started today!

Learn more

Sell

• Discounts    Resolved an issue where memberships were being applied multiple times to bookings in POS
• Email templates - Resolved a bug in the Membership renewal email where the renew button was not working 
• Legacy Checkouts - Fixed an issue where the next available date button was not working
• Memberships - Enhanced the membership reactivation flow in Venue Manager, preventing members from receiving free membership periods upon reactivation if their payment method is invalid.
• POS - Discount banners now show on packages
• Progressive Checkouts    
  • Overhauled the product settings page, enabling products to be re-ordered precisely in the checkout
  • Progressive checkouts now show fee subtotals as "Service fees"
  • Fixed an issue where incorrect booking dates appeared when multiple tickets 
  • Updated the checkout to show revised costs for consecutive sessions once the quantity is updated
  • Resolved an issue that caused the PayPal payment method to appear multiple times on the checkout screen

Serve

• Party Packages
  • Fixed an issue where removing a Party Package sometimes didn't remove associated inclusions
  • Update to enable party package products to be edited after bookings have been made
  • Fixed challenge allowing reporting categories to be edited in HQ-managed venues
  • Corrected misleading description for "Receipt shows inclusions" setting 
  • Solved an issue loading party package products in Spanish venues 
  • Resolved an issue where the date for inclusions didn't update when the booking date was modified 

Manage

• Calendar - Corrected instructions for re-opening a closed day via the Booking Calendar
• Daily Capacity - Resolved issue with current time not displaying correctly in Daily Capacity 
• Forms
  • Fixed a challenge preventing some form attachments from opening the uploaded file
  • Solved an issue with some forms where multiple checkboxes were selected at once
• Guests - Fixed a problem stopping users from sorting the Guests grid in Venue Manager
• HQ Discounts - Resolved an issue preventing expired HQ discount codes from being reactivated 
• HQ Staff - Fixed a challenge where HQ staff couldn't log in to newly added venues 
• HQ Stock - Solved a problem where archived stock items were still available for bulk editing in HQ
• Party Summary - Fixed a calculation error for group tickets 
• Payment Links
  • Added ability to see live payment status after sending a payment link
  • Resolved an issue preventing Google Pay payments for some payment links
• Product Settings - Venue Manager now shows an error message when attempting to save a membership with missing settings applied 
• Run Sheets
  • Enhancement by adding total guest quantity to Run Sheet when grouping
  • Run Sheets are now sorted by session time correctly 
  • Resolved an intermittent issue when exporting run sheets
    
  • Fixed a challenge preventing filtering by product categories in Run Sheets 
• Schedules - Resolved challenge allowing unlimited sales for sessions past midnight 
• Staff Permissions - Solved an issue preventing some custom roles from editing products 
• Stock - Stock item quantities can now be updated as expected 
• Tax Override - Fixed a problem where tax can't be re-added if removed from a booking 
• Waivers 
  • Added the ability to see linked signed waivers within bookings in Venue Manager
  • Fixed an issue preventing users from paginating through waiver holders when using certain filters.

Market

• HQ - Unblocked a bug where discount codes were unable to be created in HQ
• Memberships
  • Fixed an issue where additional membership discounts were being applied to a booking after the booking was fully paid
  • Resolved a challenge that caused multiple discounts configured in memberships to clash and calculate incorrectly
    
• Segments - Postcode and Accept-Marketing filters for minors are matched by inferring them from parent/guardian records.

Reporting

• Trial Balance Report - Updated to recognize wallet revenue upon usage instead of at the time of purchase. 
• API - Fixed issues with BookingItem Data API timeouts for large datasets.
• Revenue Recognition - Fixed an issue where the quantity of redeemed tickets was incorrect for sessions that began before the time of sale.
• Roller Payment Dashboard - Addressed an issue where the data selector kept reverting to the default date.
• Reporting Categories
  • Addressed an issue where some products were being shown as uncategorized even after they were assigned reporting categories.
  • Enhanced reporting category synchronization from HQ venues to eliminate inconsistencies.

Sell

• Confirmation Email - Enhanced the confirmation email to better display when translated into German.
• Membership Payments - Resolved a problem that caused a recurring membership payment to be charged monthly instead of annually.
• Memberships - Resolved a display issue that gave the user non-applicable membership cancellation dates that couldn't be submitted.
• PayPal Integration - Resolved an issue that caused inaccessible payment options from showing in checkout when PayPal integration was enabled.
• Progressive Checkout
  • Enhanced progressive checkouts to better show the incrementation of addons in package products.
  • Fixed a bug that could prevent a visitor from proceeding to the cart whilst using certain mobile devices.
  • Enhanced the way that progressive checkout renders when the browser is zoomed-in, ensuring the cart is always visible.
  • Fixed an issue that could caused the Call to book label to show when not enabled.
  • Resolved a visual bug that sometimes prevented the loading spinner from appearing
  • Prevented stock items from being added to the cart when the stock's quantity is set as 0
  • Optimized the progressive checkout settings page to make it easier to configure date-led checkouts
  • Enhanced progressive checkouts to better support memberships and redeeming multiple discounts at a time.
  • Fixed a visual issue that briefly flashed an incorrect tax value before self-correcting when paying a deposit.
  • Progressive Checkouts now support the same product appearing in multiple product categories.
  • Fixed a visual issue that caused gift cards to not display correctly once redeemed.
  • Progressive checkouts now better supports visitors using incognito mode.
  • Progressive Checkouts can be configured to prompt visitors to consent to cookie tracking.
• Receipts
  • Fixed a bug impacting split payment receipts that incorrectly listed Change Due amounts.
  • Resolved an issue that at times could display an incorrect balance due for party product receipts.
  • Resolved a bug that caused stock items to incorrectly show in production dockets for packages.
• ROLLER Payments - Resolved temporary data delay for ROLLER Payments reports on 31st August.

Serve

• Digital Wallets
  • Overcame a challenge that prevented some users from saving the Add to Wallet settings in Progressive Checkouts.
  • Resolved an issue that could cause Apple Wallet tickets to give incorrect reminders.
  • Resolved an issue that caused the Add to wallet button to appear twice
• Party Packages
  • Enhanced error message display when product descriptions were too long.
  • Solved a challenge where the "unavailable" message was incorrectly showing for some parties.
  • Update to hide Party Packages variations from Online Checkout if no valid schedule is found.
  • Fixed an issue when a party package had two different inclusions of the same stock item.
  • Improved display of buffer time in Daily Capacity for back-to-back parties.
  • Updated workflow and messaging when refunding party packages.
  • Temporary change to prevent edits to party package products once future bookings exist.
  • Update to hide inclusion selection in progressive checkouts if inclusion doesn't require selection.
  • Fixed an issue when a party package had two different inclusions of the same stock item.
• Wristbands - Fixed an issue that caused the starting wristband to be incorrect when sessions ended at midnight on the same day.

Manage

• Availability
  • Fixed a problem that allowed sessions to run past midnight.
  • Resolved an issue with resource allocation when booking group tickets for single booking resources online.
• Blocked Capacity - Solved a challenge where timed-out bookings still appeared in daily capacity.
• Calendar - Fixed a display issue that made the calendar not refresh calendar content correctly when changing views.
• Checkouts - Enhanced the breadcrumb navigation when creating a new checkout so that the user is taken to create a new Progressive Checkout instead of a Legacy checkout.
• Checks - Added a new "Check" in the reports filter options.
• Currency - Fixed an issue where the incorrect currency symbol was shown in the guest record in Venue Manager.
• Daily Capacity - Resolved an issue where the booking flyout was inaccurately displaying the booking count in the daily capacity screen.
• Editing bookings - Fixed a problem when updating ticket quantity in Venue Manager bookings.
• Hide from online - Solved a number of challenges that could cause the hide from online sales configuration to not always work.
• HQ - Enhanced HQ Product Management to hide unsupported product types.
• HQ Party Package - Fixed an issue that could prevent Party Packages from being created within the HQ.
• HQ Permissions - Resolved a bug that caused HQ venue permissions to change when new venues were linked to HQ.
• HQ Schedules - Made enhancements to the HQ Schedules workflow when adding product tickets.
• HQ Staff - Solved a challenge preventing some HQ staff from accessing Apps & Staff pages.
• Memberships
  • Removed an unnecessary lock icon from the membership credit workflow for Pro and above subscriptions.
  • Resolved an issue preventing users from editing one-off memberships.
• Packages - Prevented packages from being created when the package had no contents.
• Payment Links
  • Resolved an issue that prevented some payment links from being sent when the recipient number was in an incorrect format.
  • Enabled the new Payment Link Report for all eligible venues.
• POS - Solved an issue that prevented resources from being assigned to a ticket when the booking was being modified in POS.
• Refunds - Improved the refund flow for a variety of booking scenarios.
• Schedules
  • Added validation to prevent invalid maximum bookings per session schedule configurations.
  • Fixed a problem that prevented users from viewing single-date schedules.
  • Improved schedules to prevent session times from running past midnight.
  • Solved an issue that was preventing a small number of legacy schedules from being edited.
• Tax - Resolved a visual issue that caused invoices to show an incorrect tax amount.

Market

• Email template studio - The Gift Card Sent email is now available for customization in the email template studio.
• Memberships - Fixed an issue where a membership discount was being applied twice per transaction.

Reporting

• API - Fixed issues with Bookings & BookingItem Data API timeouts for large datasets.
• Reporting Categories - Addressed an issue where some products were being shown as uncategorized even after they were assigned reporting categories.
• Attendance Report - Resolved incorrect redemption count being shown under the Attendance report in September.
• Memberships - Fixed an issue that prevented some membership KPI metrics from displaying in the US region.

Our latest ROLLER webinar covers the latest updates to the ROLLER platform to boost revenue, save time, and take your guest experience to the next level.

We covered:

• How to increase spend per guest by 30% with online food and beverage
• How to decrease time to book a party online by 30% with party packages
• How to reduce check-in time for staff and guests by 25% with wristband management

Share your feedback

To submit your own feature requests and vote for product ideas via our ROLLER roadmap, click the Help icon at the bottom of the left-side menu from Venue Manager, then select What we're working on.

We’re improving guest segmentation so that you can fine-tune the way you personalize communication with your guests. 

We've added new rules and data points to level up your segments. There are additional attributes for guest flags and bans, Guest Experience Score & memberships. For customers using waivers, the new birthday filter that will give you the parent contact details when a minor’s date of birth matches the filter criteria.

These enhancements are available TODAY for Pro, Premium, or Enterprise plans.

Progressive Checkouts now supports guests in adding their passes and memberships to their Google or Apple smartphone wallets, making it super easy for guests to find their booking information and helping you avoid bottlenecks at ticket redemption. 

Passes and memberships located in guests' digital wallets suit the look and feel of your venue's branding and serve as a reminder of your venue each time the guest accesses their digital wallet. 

It’s super easy for guests to add their purchases to their digital wallet - they can simply click the “Add to wallet” button in the checkout flow or from their purchase confirmation email, or membership purchase email. Now available for all customers using Progressive Checkouts.

Learn more

Sell

• Gift Cards
  • Corrected an issue that prevented the purchase of Gift Cards when the gift card was to begin a validity period in the future
  • Enhanced the gift card search in venue manager
  • Fixed a bug that resulted in a cancelled or deleted gift cards to be used to purchase stock
  • Fixed a display issue for gift cards that made gift card values display incorrect currencies
• Legacy Checkouts
  • Optimized language within Venue Manager to make it easier to archive old legacy checkouts.
  • Fixed an issue with Legacy Checkouts which prevented reCAPTCHA from displaying
  • Resolved an issue that gave the option for some guests to purchase a package product despite no available session timeslots
• Memberships
  • Removed a code snippet from appearing inside the guest missing payment reminder email
  • Corrected an issue that prevented membership codes from being applied after redemption dates were modified
  • Enhanced the visual styling of instructions to guests within the membership details email
  • Fixed an issue inside Venue Manager which caused the next payment date for memberships to be shown incorrectly
  • Corrected a visual issue that caused the membership end-date to appear incorrectly when the cancelled membership had a minimum term applied
  • Fixed a visual issue which made it so that the booking number did not align with the cancellation number whilst cancelling a membership
  • Prevented additional membership and booking confirmation emails being unnecessarily sent to guests when tips were added or refunded to a membership booking
• Payments
  • Enabled Bancontact and Payconiq for recurring membership payments within Belgium regions
  • Fixed a visual issue that showed successful smart dunning payments as attempted status
• POS
  • Resolved a problem that caused receipts to temporarily stop printing for session passes
  • Fixed a typo on the modal window when adding modifiers to stock, "Modifiers" is now correctly spelt
  • Individual tickets attached to group tickets now no longer show the full group booking price
  • Fixed an issue which prevented package variations from showing if the variation session pass was flagged as "not for individual sale" 
  • Fixed a problem that prevented dockets from printing when a stock item was ordered as part of a package product
  • Resolved a bug that prevented the payment method from showing on receipts if the payment method was bank transfer
  • Fixed a bug that prevented forms from being closed
  • Fixed a problem that prevented receipts from printing when a stock item was ordered as part of a party package
  • Removed package products from appearing within POS if there is no valid sessions available
  • Resolved an issue that prevented the till variance warning from appearing when closing the till via the cash calculator
  • Fixed a display issue that prevented tabs from appearing within POS, when purchased alongside a membership
  • Fixed a problem that caused modifiers to not show, regardless of the "Is required" product configuration
• Printing    
  • Fixed an issue that prevented tickets from printing upon completion of a split payment
  • Resolved a challenge that prevented fully paid tabs from having a receipt printed
  • Removed sales tax figures from appearing on tipping refund receipts
• Product settings - Added text clarification within Venue Manager when editing products that override images are only for POS
• Progressive Checkouts    
  • Enhanced the availability calendar to now display days of week in correct order based on region
  • Optimized the time-picker experience for guests to promote guests to evenly create bookings throughout the day
  • Updated progressive checkouts to better translate date and times
  • Included a new TikTok Pixel tracker within progressive checkouts for guests adding payment information - "Add Payment Info"
  • Fixed a bug which was causing Google Tag Manager to incorrectly multiply cart item price by cart quantity
  • Resolved a display issue within embedded checkout implementations which made it appear as though selecting a date on the availability calendar did nothing
  • Fixed a display issue which caused the addons page to appear blank after an addon was added to cart
  • Resolved a problem that prevented bookings from being created via particular iPhone models
  • Improved the checkout interface so that session time labels no longer overlap each other
  • Fixed an issue that displayed session end time within the PDF ticket download despite the configuration being enabled to hide session durations
  • Resolved a bug that caused the category bar to not appear when some guests first visited the page
  • Enhanced progressive checkouts to now show additional form fields, similar to legacy checkouts
  • Optimized the experience for guests when removing items from cart, navigating the guest back to the relevant date once an item is removed from cart
  • Fixed an issue that incorrectly caused a "Call to Book" button to appear for products
  • Fixed a visual problem that caused dates to not appear for guests whilst viewing a date-led checkout
  • Overcame a challenge that caused tax to be incorrectly calculated for recurring payment bookings
  • Resolved an issue that caused progressive checkouts to not show correct availability for party packages
  • Fixed a display issue that caused session time options to repeat multiple times
  • Resolved a bug that caused an add-on product to not appear in the checkout
  • Fixed a problem that caused Gift cards to show an optional message box for the purchaser, despite being disabled in product settings
  • Resolved a problem that prevented the calendar from automatically appearing when there is no availability
  • Optimized date-led checkouts to show more options on the home page if no sessions during the upcoming week
  • Fixed an issue that caused duplicated checkouts in Venue Manager when multiple users were simultaneously editing the checkout
  • Resolved a bug that displayed the price from value, despite product settings
  • Optimized the experience for alternative language guests to better translate progressive checkouts
  • Optimized the experience for guests by enabling guests to remove items from cart via a delete button
• Wallets - Fixed an issue that enabled wallet purchases to be fully refunded despite having spent money from the wallet

Serve

• Gratuity - Fixed an issue with the automatic tip assignment rules
• Waivers
  • Improved localization for date formats for different regions in waivers
  • Resolved an issue with the language in waiver emails for customers using waiver translations
• Wristbands
  • Enhanced user interface when assigning product exclusions to wristbands
  • Improved validation to prevent products from being assigned to more than one wristband colour

Manage 

• Booking agreements - Solved a challenge with some Booking Agreements not appearing in Venue Manager
• Bookings
  • Resolved an issue causing some bookings order tabs to incorrectly show as blank
  • Fixed a problem with resources deallocating for some bookings if the schedule was removed
  • Expanded support for bookings on single booking resources with capacity 1
  • Improved localization by adjusting the week start date based on region
• Forms - Resolved an issue with some files uploaded via forms not showing in Venue Manager
• HQ devices - Fixed a problem with HQ user permissions for HQ devices
• HQ products
  • Resolved an issue preventing some HQ product prices from being adjusted
  • Addressed a challenge with editing HQ products which aren't being sold
• HQ staff - Solved an issue with assigning new venues to HQ staff
• Invoices 
  • Resolved a problem with invoice tax calculations for partial payments
  • Added a configuration option to allow itemized ticket PDF attachments to send itemized ticket QR codes instead of package QR code
• Memberships - Improved validation for membership payment frequencies
• Overbooking setting - Improved description for overbooking permissions settings to reduce confusion
• Party packages - Added resource capacity warning message when adding tickets in the POS
• Product settings - Fixed issue preventing some product settings from saving
• Recurring pass - Solved a challenge with recurring pass prices when creating bookings in Venue Manager
• Redeam - Improvement to stop sending ROLLER confirmation emails for bookings via Redeam

• ROLLER Payment reports

  • Fixed an issue where some transactions were incorrectly showing as $0
  • Resolved temporary delay with ROLLER Payments reporting

• Schedules & operating hours

  • Fixed an issue with temporary hour exclusion dates
  • Enhanced functionality to support session times starting at an offset time
  • Mitigated an issue where schedules without colours couldn't be edited
  • Improved localization support by displaying customizable session time formats
  • Solved an issue with single-day schedules not displaying in the calendar
• Search - Resolved an issue with the Venue Manager booking search not working for some users with access to multiple parks

• Subscription invoices - Fixed a problem preventing access to older ROLLER subscription invoices in Venue Manager

  
  

Market

• Discounts
  • Fixed an issue that caused some memberships to discount stock items
  • Resolved an issue that caused discount codes to behave inconsistently for stock within package products, which could result in an incorrect discount amount.
  • Resolved a bug that caused discount codes not to abide by the discount codes restricted redemption dates
• Email Templates
  • Fixed a bug that prevented the email testing modal window from being closed.
  • Corrected a problem that caused links added within the email template editor to not appear as hyperlinks
• Emails - Fixed an issue that caused oversized logo images to appear when viewing the booking confirmation emails in Outlook.

Queues at ticket redemption can leave a lasting negative impression on your guests, reducing the chance of a future visit.

Relying on manual color-coded systems to manage your wristbands can extend wait times for guests.

With our new wristband management feature:

• Easily configure your wristband colors and sync them to your schedules
• POS operators will be directed to collect the correct color wristband based on the session time or product your guest has booked
• POS also has a handy run-sheet to help call wristband end-times

Wristband management is available TODAY for Pro, Premium, or Enterprise plans.

Learn more

Say goodbye to the days of manually adjusting schedules for every product. With our new Operating Hours feature, you can now automatically align product schedules with your venue's operating hours, saving you time and improving your operational efficiency.

Here's what you can do with our automatic scheduling feature:

• Define your operating hours: From standard hours to extended holiday hours, public holidays, and temporary closures, manage all your operating hours in one place.
• Align product schedules: The software adjusts product schedules to align with the set operating hours, eliminating the need for manual schedule changes for each product.
• Maintain up-to-date schedules: A rolling update system ensures schedules tied to your operating hours are always current, without requiring manual updates.
• Accommodate custom schedules: Even with the automatic scheduling feature, you still have the flexibility to create and manage custom schedules that operate outside regular hours.

Operating hours will save you time and improve efficiency in your venue management tasks, freeing you up to focus on enhancing the guest experience.

This automatic scheduling feature is now available for all new customers. And for our existing customers, we'll be introducing it to you shortly!

Learn more

We're excited to announce an important change in our Smart Dunning feature, aimed at making your experience more seamless and profitable. Starting now, Smart Dunning, ROLLER's advanced machine learning tool for maximizing recurring payment collection and preventing involuntary membership churn, will be enabled by default for all venues using ROLLER Payments. This change will enhance your revenue collection process and maximize membership revenue by reducing involuntary membership churn.

Learn more about Smart Dunning