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Similar to how the HQ Bulk product updates we released last month saved you time and effort entering and publishing changes to products, our addition of HQ discount codes this month make it easy to manage discount codes across all your venues from a single HQ account.

Instead of creating discount codes venue by venue, you can now create them once in HQ and publish to the venues you want the discounts to be available for redemption without leaving your ROLLER HQ account. 

This is a great enhancement to save time and effort, as well as reduce any manual errors in managing discount codes across multiple venues, brands, and product lines.

Simply navigate to Products, then discount codes. 

Create a discount code as you would normally, by either manually entering codes, uploading a file, or selecting to issue codes upon purchase.

Select the type of discount required, select the products that the discount applies to and the venues you wish to make the discount code available at, either by selecting a group of venues in a tag, or individually.

You can then select how you’d like guests to be able to use the discount code either via specific redemption or booking dates, locations such as POS, or a limit on usage.

Once your discount code has been configured, simply click save and confirm your selection.

If a linked venue is using the HQ product, the changes will be applied immediately and marked as a HQ discount at the individual venue level.   

This new feature greatly improves efficiency managing multiple venues and is available to customers subscribed to the HQ Pro plan and you can read more in our guide. 

Host your ROLLER online checkouts from your own custom website domain with custom domain support for online checkouts.

When a customer wishes to purchase a ticket, rather than directing them to a ROLLER domain or running a checkout via an iFrame, custom domains allow you to seamlessly add ROLLER checkouts to your own website.  

This provides two benefits:

1. A seamless guest experience, from entry to your website to purchase, maximising online conversion rates.
2. Full conversion tracking throughout the online purchase process – via a Facebook pixel or Google conversion snippet – greatly improves the performance of your programmatic marketing.

Setting up a custom domain requires a bit of technical know-how and access to your website’s domain name hosting service, so if you’re not familiar with DNS configuration, we strongly recommend that you simply email the instructions provided to your IT specialist and have them do it for you.

To set up your custom domain, navigate to Apps > Online checkouts > Custom domains.

First, you’ll need to choose and enter a subdomain that you’d like the checkout to live on. That might be “tickets.yourdomain.com”. When you click continue, ROLLER will generate the required DNS records. 

This record generation could take up to 60 seconds to execute depending on background services. When completed, you will be presented with a set of DNS records that need to be added to your domain name hosting service.

Then, if you’re familiar with domain configuration, you can use the DNS records to configure them with your domain provider. 

Once the DNS records have been added to your domain name hosting service, return and verify by clicking the Check verification button.

It’s possible that after the DNS records are added the verification will fail like this as different domains can take longer for changes to propagate over the internet, sometimes taking up to 12 hours. 

Check back periodically every 4 hours or so until the Check Verification process results in this verified status.

Then you can head to the online checkout, copy the new URL for the online checkout hosted on a custom domain, paste the URL into a browser and test that it operates correctly.

Once you're happy that the full checkout experience operates correctly on your domain you can update your website and social links to direct traffic to this new URL.

Improve your conversion rate for free with Custom Domains during our public beta from now until June 30, 2022. Contact your account manager or contact support to join the beta.

Previously there were only two types of product permissions; the ability to create and edit products. To provide more granular control, we’ve now added a third permission type, the ability to ‘edit product schedules’. 

This means you can now select which staff members have permission to create, edit and delete product schedules, ensuring there are no unauthorized changes to schedules.

Administrators and managers have permission by default and custom roles can be used to enable schedule editing via Venue Manager by navigating to Settings > Staff > Roles.

The following updates, enhancements and fixes have been deployed:

Online Checkout 

• URLs- Resolved an issue where online checkout URLs were not displayed. 
• Recaptcha- Fixed an issue where Recaptcha was preventing online checkout bookings from being processed. 
• Product Buttons - Resolved an issue where the increment and decrement quantity product buttons in the online checkout were unresponsive.

Payments 

• Worldpay - Resolved an issue where Worldpay store cards were completing partial payments in POS. 
• Member booking - Resolved an issue where the payments tab of member booking was showing 'you're not authorized to be here' status.

Memberships 

• Worldpay - Resolved a problem where a Worldpay config issue was causing membership payments to fail. 
• Discount Codes - Resolved an issue where some memberships were unable to be redeemed and presented "Discount does not exist" error.
• Minimum Term - Fixed an issue where the membership minimum term warning was not presented in the flyout. 
• Payments - Resolved an issue where the "Last Payment" membership field was incorrect.
• Recurring Membership - Resolved an issue where you can not remove a recurring membership from a booking. 

Online Waiver 

• URL - Resolved an issue where the online Waiver URL was not working when a customer tried to sign a new waiver. 
• Waiver Attachment - Resolved an issue where the waiver attachment caused the POS interface to collapse tickets. 

Reporting

• Staff Export - Resolved an issue where the bookings by staff export report was rendering incorrect data.
• Exportable Reports - Fixed an issue where PDF exportable reports were not exporting for the incorrect data for users with multi-venue access. 

POS

• Refunds - Fixed an issue where the POS Refund button was broken in the booking view.
• Search - Fixed an issue where the POS gift card search could not search by name and the page was unresponsive when attempting to view a specific booking. 

Other Items 

• Activity Stream - Fixed an issue where logging in from the logout page you could not view an email from the activity stream after issuing an invoice.
• Stock - Fixed an issue where the stock data import was causing a continual loading screen when trying to access a stock item via Venue Manager. 
• Venue Manager - Fixed a design issue on the time text box when an invoice is marked as paid in Venue Manager.
• Transactions - Fixed an issue where searching transactions in Venue Manager were failing. 
• Forms - Resolved an issue where the form response could fail due to an invalid date time. 
• Search - Resolved an issue where you could not find a guest at a venue when searching the first name. 
• Invoices - Fixed an issue where the invoice fields were being cut-off. 
• Self Serve Kiosk - Fixed an issue where the add-on page could not progress to the next page. 
• HQ - Fixed an issue where the global HQ search highlighted the first name/booking ID typed and with any delay in typing it deleted the rest of the search.

To comply with fiscal compliance regulations in Germany and implement several other enhancements, we’ve updated our Fiskaly integration to support version 2 of their API.

The Fiskaly solution ensures that all point-of-sale devices comply with Germany’s KassenSichV regulation as an officially certified technical security system (or TSS), without the need for additional hardware.

Our latest update not only complies with regulations, but it also significantly reduces the time it takes to process and print a receipt, improving POS operations and your guest’s experience. 

Further to this, version 2 of Fiskaly also replaces the signature text on receipts with a QR code, which helps to reduce paper waste and provides a clearer receipt for your guests. 

If you already have a Fiskaly integration, we have automatically migrated your integration to V2, so you’ll benefit from this upgrade immediately.

Learn more about our compliance with Germany’s KassenSichV

In the US, Adyen, our payment processing partner, is obligated to file a 1099-K tax form with the Internal Revenue Service (IRS) for any US-based entities who have processed over a certain threshold and that ROLLER Payments directly paid out funds to.

A United States 1099-K tax form will have been filed for your venue and be available for download if, for any given year, the following both apply:

1. You received a pay-out or settlement from ROLLER Payments during the given year.
2. You reached the federal or state threshold for processing during the given year.

The threshold for processing is set at the federal level as outlined below; however, some states have imposed their own thresholds so this can vary depending on the state you’re in.

• For returns for calendar years up to and including 2021: At the federal level, this threshold is reached if you have received gross payments from ROLLER Payments exceeding $20,000 and have received more than 200 transactions from ROLLER Payments during the year.
• For returns for calendar years from 2022 onwards: At the federal level, this threshold is reached if you have received gross payments from ROLLER Payments exceeding $600 and have received any number of transactions from ROLLER Payments during the year.

Learn more about the 1099-K tax form and thresholds by visiting the IRS website and find out more about how to download by reading our guide.

Hit play above to learn more about the latest updates to ROLLER

For customers managing multiple venues with ROLLER HQ, you can now edit and manage products across all venues within your single HQ account.

Instead of logging into each venue to manually make product updates, you’ll now be able to update them in HQ, select which venues you want to apply changes to, and publish those changes without leaving your ROLLER HQ account. 

This is a huge enhancement to save you time and effort in managing products.

In your HQ account, select the product you want to modify, then click Bulk Edit. Choose to update the product for all venues, an individual venue or even specific groups of venues. 

You can edit product attributes such as name, description, thumbnail image. Edit the attributes of individual ticket types such as ticket name, price, description. Review the changes to be made and once you’re ready click Save & publish.

If a linked venue is using the HQ product, the changes will be applied immediately and the product list will show that it has been updated.   

In the HQ account, you can view the history of changes made to products, and export a log of the changes made. 

These updates greatly improve the management of multiple venues, all from within one HQ account. 

The HQ bulk product update feature is available to customers subscribed to a HQ Pro plan, so if you’d like to benefit from this feature, please contact support to upgrade. You can also find out more about this feature here. 

Webhooks help developers integrate and extend ROLLER by sending real-time event data to their application instantly when it's created, edited or deleted in ROLLER.

This might be when a ticket is sold to integrate with access gates, aguest subscribes to a mailing list to integrate with an email marketing platform or when a new member signs up to send them a welcome text message.

With Webhooks your application can receive and action this data in real-time.

Find out more about webhooks by visiting our developer centre here.