We've added a new functionality this week available for POS ☺️ please note that this is entirely optional. Keep on reading to find out the details below 👇

feature

• Ability to print itemised receipt for an existing booking - printing receipts from POS can only be done after a payment is taken, this new functionality will allow users to print a receipt whenever it is required. How do I activate this? Please log a support request to activate this. For updated instructions, please read our article on ‘Adding payments to existing bookings’

update

• BB-457 - Gift card updates for cash payments
• BB-1592 - UX updates for digital only gift cards not to display physical gift cards
• BB-2520 - Adjustment for booking update
• BB-2636 - Update to Archived filter for Stock and Modifiers
• BB-2702 - Refund receipt template adjustments to display refund method
• BB-2711 - Implemented fix for imported bookings and confirmation email send out
• BB-2790 - Fix for sessions product using midnight use case
• BB-2845 - Email template adjustments for Playground
• BB-2878 - Update to cancelled bookings
• BB-2882 - Waiver module upgrades
• BB-2930 - Fix for bookings paid with complimentary gift cards
• BB-3042 - Updated to refunded bookings for complimentary scenario
• BB-3048 - Gift card UX update to automatically list as ‘sent’ when sold in POS

This week's release focuses on some infrastructure enhancements and platform fixes. Please see below to view all implemented updates 👇  

update

• BB-1599 - Fix implemented to allow editing of physical gift cards sold via POS
• BB-2178 - Update to Edit Locations functionality in Venue Manager
• BB-2475 - Upgrades to GL Code for overriding functionality
• BB-2549 - UX update for complimentary gift card success modal
• BB-2591 - Update for venues with automatic email confirmation for complimentary bookings scenario
• BB-2718 - Gift card in Venue Manager updates to editing capabilities
• BB-2722 - Updates for Companies functionality in the bookings UX
• BB-2723 - Fix for accept marketing edit implemented
• BB-2770 - Warning message to display when delivery option is not selected from gift cards made in Venue Manager
• BB-2771 - Upgrades to accessing gift card details through booking
• BB-2832 - Invoice Report status upgrades
• BB-2858 - Update to date format for venues in Saudi Arabia
• BB-2884 - Fix implemented for auto-check in functionality on POS2
• BB-2886 - Companies functionality update for Total Spend column
• BB-2925 - Revenue data calculations upgrades
• BB-2934 - Update to wording on Master Ticket template
• BB-2998 - Discount code fix implemented for rare circumstances for generated ticket IDs
• BB-2999  - Waiver Kiosk UX update for pre-ticked accept marketing scenario
• BB-3009 - Upgrades to reporting grids to support Korean characters
• BB-3012 - Update to fixed amount discounts for when individual products are selected 
• BB-3034 - Waiver Kiosk Google Maps lookup upgrades
• VM-7251 - Removal of products navigation from products header

🎉  We've added updated exciting features and have added some new functionality to make ROLLER a whole lot smoother. Please keep reading below to see our exciting updates  👇

feature

• Updated UI to Discount Codes functionality - We’ve updated the ‘Create a discount’ UX and added some new functionality to improve and further customise discounts. How do I activate this?  This is automatically updated for all platforms. For updated instructions, please read our article on ‘Setting up Discount Codes’
• Ability to add items to existing booking in POS - This functionality will be released to all platforms tomorrow, prior to release, please familiarise yourself by reading this article . How do I activate this?  This will be activated on Thursday 27th September 2018 for all platforms utilising POS
• Waiver kiosk flow customisation - Clients that do not require waivers to be attached to tickets for check-in can skip the ‘Do you have a booking’ step for the Waiver kiosk. How do I activate this?  Please see our ‘Waiver configuration’ article
• Deferred Revenue report updates - Updates made to include earliest booking date and customer name in reporting grid . How do I activate this?  This is automatically updated for venues utilising the report
• Country data added to the Attendance Report - The country field has been added to the Attendance Report export How do I activate this?  This is automatically updated for venues utilising the report

update

• BB-1798 - Transaction report upgrades for Refunds filter
• BB-1965 - Update to Deposit required amount for checkouts and consecutive sessions
• BB-2022 - Giftcard updates to allow for extending gift cards without email input
• BB-2479 - Upgrades to Giftcard module and checkout
• BB-2612 - Ability to filter draft bookings and edit existing draft bookings
• BB-2677 - Barcode scanning upgrades
• BB-2712 - GL code updates to for stock
• BB-2743 - Modifiers UI fix
• BB-2763 - UI fix implemented for time displayed on activity stream for Invoices
• BB-2772 - Translation updates
• BB-2817 - EOD and EOM report translation changes implemented
• BB-2827 - UI update for borders with modifiers
• BB-2836 - Update to Manager permissions for overbooking
• BB-2857 - POS Updates for Vantiv
• BB-2866 - UI alignment fix for customer grid
• BB-2874 - TriPOS updates for POS
• BB-2883 - Vantiv POS integration updates
• BB-2928 - Refunding in POS updates
• BB-2932 - Updates to Columbian venues cash value POS buttons
• BB-2944 - Tax invoice updates
• BB-2952 - Waiver typo adjusted

Happy Hump day! This week's release focuses on minor updates as well as some platform fixes- see below for all the latest updates 👇  

Subscribe to our newsletter to stay in the loop with ROLLER news and upcoming features 📧 

update

• BB-1354 - Updates to POS product images
• BB-1483 - Adjustment for gift card default country
• BB-1591 - Updates to anchoring in Session Schedule Builder
• BB-1610 - Adjust alignment for Customer’s Total Spend
• BB-1849 - Form adjustments for column headings
• BB-1943 - Upgrades to dates after publishing products
• BB-2243 - Invoice report fix implemented for Sort by ‘Status’ column
• BB-2424 - UI update to search booking bar
• BB-2450 - Update to use case for draft bookings
• BB-2597 - Publish button for draft bookings update
• BB-2653 - Phone number adjustments for invoices
• BB-2676 - Attendance report bar chart view updates
• BB-2684 - Fix implemented for check in message ‘Not valid for use on this day’
• BB-2728 - More button for Gift Cards UX updated
• BB-2785 - Bookings export updated for attendees column
• BB-2788 - No expiry gift card upgrade
• BB-2817 - Translation updates for EOD, EOD balance and EOM reports
• BB-2818 - Update to add ons wording in product configuration
• BB-2846 - Edit to permissions to update website in account settings
• POS-372 - Ability to search customers via email in POS
• POS-467 - Removal of cash as default payment on POS, users must select a method
• VM-7111 - UI updates to the Waiver Kiosk address form

🎉 🎉  We're very excited to introduce our newest feature...ROLLER Playground - a sandbox version of the platform that allows you to trial new features, test product configuration as well as start training new staff on a duplicate & demo environment without affecting the business's live account.

How do I activate this?  This is automatically turned on for all platforms. To learn more, read the Knowledge Base article. 

feature

• Update waivers in platform - Say goodbye to the waiver update form…we’ve exposed the ability to create new waiver versions directly in the platform, there is also access to historic versions and design updates to Waiver Kiosk settings. To find out more information, read our Waiver guidelines, history and configuration articles | How do I activate this?  This is automatically available to all Waiver and/or Waiver Kiosk customers
• UI updates to Account Settings - To improve usability, the Settings pages and some submenu items have been updated, you will be able to see the updates on the Settings page of the platform or find out more via the Knowledge Base. Please note that Venue Manager site map has been updated | How do I activate this?  Update is automatic
• Ability to customise opt-in message - the message to accompany the subscription checkbox can now be edited as you like, please read the Knowledge Base article to find out more. | How do I activate this?  This is available on the platform, to edit this, please visit the Policy page
• Require waivers to be attached prior to completing a transaction - this is optional and if activated means that new bookings via POS cannot be completed without all waivers being attached | How do I activate this?  Please log a ticket to have this enabled in platform

update

• BB-1908 - Update to Monthly Till History Reports
• BB-1986 - Upgrade to Form functionality
• BB-2195 - Invoice report updates
• BB-2238 - Product filter fix implemented in Till History Report
• BB-2324 - Update to Email template for bookings purchased through Venue Manager
• BB-2390 - Update to discounts in Venue Manager and Bookings
• BB-2417 - Timezone updates for Checkout
• BB-2540 - Upgrade to Transaction by Product report
• BB-2567 - Update to POS Bookings with approved payments
• BB-2579 - Fix implemented for add-on scenario
• BB-2584 - UX update to phone number field in Checkouts
• BB-2613 - Update to standard pass email confirmation
• BB-2615 - Fix implemented for gift cards with no expiry
• BB-2629 - UX update for Customers tab
• BB-2642 - Upgrade to add ons for Sessions and Passes
• BB-2644 - Schedule builder updates
• BB-2658 - Update to archived products UX
• BB-2668 - Minor update to Waiver Kiosk date format
• BB-2672 - Error message implemented for mandatory forms
• BB-2674 - Update to Adyen Dynamic 3DS rules for checkout
• BB-2694  - POS Global Search updated to include Alternate ID/Custom Ticket ID
• BB-2684 - Fix implemented for check in for ‘Not valid for use on this day’ error message
• BB-2690 - Session times display fixed for POS
• BB-2700 - Update to Staff submenus
• BB-2706 - POS menu upgrades
• BB-2707 - Availability selector upgrades
• BB-2709 - Update to tax on receipts
• BB-2708 - Waiver adjustments implemented
• BB-2713 - Renaming of button on Add on page to ‘Save & Continue’
• BB-2714 - Update to Venue Manager payments
• BB-2733 - Availability indicators update for Checkout
• BB-2742 - Update to pass duplication and location settings per ticket
• BB-2757 - Segments upgrade
• BB-2764 - Company feature update for complimentary booking

This week, we're launching a new product...Recurring Passes! This allows venues to create term based classes or programs such as skill based or fitness activities that occur regularly. For example, the venue can now sell a 'Flips and Tricks' one-hour session every week at 5:30 pm on Fridays, available for the next 3 months.

With Recurring Passes, you can encourage repeat visits by collecting funds upfront, whilst reducing operational costs and manual processes. Watch our video 👇

How do I activate this?  This feature is available to all Enterprise clients. To upgrade or find out more information, please head to the New Features section of the platform.

feature

• Enable 3D Secure for Braintree - 3D Secure adds additional cardholder verification to the payment process to fight fraudulent card use during the checkout process, click here to find out more information. How do I activate this?  Please log a support request via support.roller.software to enable this

update

• BB-1415 - UX Update for POS Tab functionality
• BB-1815 - Fix implemented for waiver expiry reminder email to customers
• BB-1937 - Runsheet performance upgrades
• BB-1988 - Confirmation email automatic send update
• BB-2017 - Alternative ticket printer settings update
• BB-2052 - Activity Stream upgrades
• BB-2340 - POS upgrades for credit card purchases
• BB-2373 - UX text update for activity stream
• BB-2379 - Runsheet updates to account for split sessions scenario
• BB-2492 - Update to invoice functionality for enquiry turned booking
• BB-2551 - Fix implemented for Current Till print out and POS Cash subtotals
• BB-2574 - Sessions schedule builder upgrade
• BB-2598, BB-2599 & BB-2063 - Upgrades to Companies feature
• BB-2603 - Update to gift cards date & time conversion
• BB-2643 - Fix implemented for Activity Stream
• BB-2637 - UX update to POS notification messages
• BB-2686 - Update to Product Revenue Report
• BB-2695 - UX update to New Feature page
• BB-2706 - Update to POS menu configurations for removing products scenario
• BB-2709 -  Implemented fix for tax displayed on receipts
• VM-6028 - Update to discounts
• VM-6988 - POS Upgrades to search online
• VM-7045 & POS-455 - Updates to waiver verification

🎉 We're excited to announce that our ROLLER Mail feature and integration is now available! ROLLER Mail is an email marketing tool that helps you create beautiful & powerful e-campaigns to engage with your subscribers. Promote offers, products and upcoming events to your database to boost the bottom line!

With our integration, you can automatically send opted-in customers from your ROLLER platform and filter them into different lists to target specific individuals. Build journeys around customer behaviours such as attendance to encourage repeat visits or to get feedback. Watch the video below 👇

How do I activate this?  Head to the New Features section of your platform or visit our website to find out more about ROLLER Mail & book a demo. For those who already have an account, please read our updated Knowledge Base articles

feature

• Ability to add customer opt-in during booking process in Admin - You are now able to subscribe customers to your marketing list when they are making a booking over the phone in Admin, this option should only be checked if the patron gives their permission. How do I activate this? This update is live to all platforms. Click here to read our Knowledge Base article under the Add Contact Details section

update

• BB-906 - Update to venue email notification link
• BB-2061 - Email in invoice PDF updated to reflect secondary email address
• BB-2329 - Update to GST fee display in payment details
• BB-2535 - Customer invoice updated to reflect discounts
• BB-2539 - Payment Gateway ID column text update in Transactions report
• BB-2572 - UX update to menu alignments
• BB-2622 - Upgrade to Transactions report data load capabilities
• BB-2632 - Booking holder update to support removing email address from booking holder scenario

This week, we've made some updates to our 'Accept Marketing' functionality across the platform. Read below to find out more and to see the fixes that have been implemented 👇 

feature

• Addition of ‘Accept Marketing’ checkbox in POS - We’ve added a field so new customers in POS can be opted in to the marketing database, please note an email address is required at a minimum. Click here to see the update. How do I activate this?  No action is required, this is automatically updated
• New option for marketing opt-in checkbox for Checkout flow - Added customisation, clients can now decide whether their opt in is pre-ticked or not. For GDPR compliant clients, please note, it should kept as the default which is unticked. How do I activate this?  Read our article here to adjust this setting
• Update to Add ons and Stock buttons - We’ve updated all our buttons such as the ‘Publish’ button to be consistent with our current style guide. How do I activate this?  No action required.

update

• BB-467 - Local timezone display adjustments for Gift Card module
• BB-1433 - Giftcard payment success page updates to time format
• BB-1483 - Adjustment to default country for Gift Card functionality in Admin
• BB-1712 - Update for gift card calculations
• BB-2071 - Fix implemented for video recording for Gift Card module on checkout
• BB-2172 - QR Code update for POS receipts for Annual Passes and Gift Vouchers
• BB-2173 - Adyen payments adjustment for Admin single bookings
• BB-2195 - Invoice report updates to include payment date and type
• BB-2202 - Upgrade to gift card functionality and extending expiries
• BB-2301 - UX update to error message for Dashboard
• BB-2357 - Custom staff permissions upgrade
• BB-2364 - Waiver date display fix implemented for Admin
• BB-2466 - AW Ticket confirmation email logo update
• BB-2470 - Update to Waivers in POS interface
• BB-2477 - Link update for ROLLER Connect
• BB-2481 - Updates to sales configuration for POS tabs
• BB-2501 - IE upgrades for Invoice payment widget
• BB-2504 - Logo update for staff registration
• BB-2508 - Update to status for complimentary POS bookings
• BB-2528 - Fix implemented for Pass override sales period
• BB-2531 - Browser updates for customer invoice modal
• BB-2536 - Update to Payfort error messages for unsupported currencies
• BB-2550 - Adjustment to waiver expiry reminder email link
• VM-6782 - Update to Customer Activity Stream

Ladies and gentlemen...our new navigation is now live 🎉🎉🎉  If you need to refer to the new sitemap, please visit our Knowledge Base and search for the article 'Navigating ROLLER Venue Manager'

Please see below for all other updates and fixes that we've implemented 👇

feature

• Ability to merge customer records - We’ve added some new functionality to our customer records so that you can merge duplicate customer records, click here for step-by-step instructions. How do I activate this?  No action is required, this is automatically updated
• UI update to staff permissions - To see the update to the page, click on Permissions or read our Knowledge Base article here. How do I activate this?  This is an automatic design update and requires no further action

update

• BB-445 - Timezone updates for Checkouts
• BB-1897 - Updates to in-platform Adyen refunds
• BB-2031 - Checkouts upgrade to allow changing payment method
• BB-2319 - Norwegian translations for Invoice Template
• BB-2394 - UX adjustments to Payment Express credit card details in confirmations
• BB-2407 - New Features page header updates
• BB-2443 - Update to colour palette during Session’s product creation
• BB-2444 - Fix implemented for scrolling issues during creating a product process
• BB-2467 - Adjustments to status of refunded bookings
• BB-2469 - POS Search update to include Custom Ticket IDs
• BB-2492 - Fix implemented for confirmations being sent automatically for partially paid bookings
• BB-2498 - 2-for-1 Discount functionality update
• BB-2505 - Upgrades to staff registration
• BB-2542 - Upgrade to product categories in bookings availability selector
• CX-64 - Checkout flow text alignment to wrap around image
• VM-6310 - UX Adjustments to pricing column in booking items tab
• VM-6378 - Update to Segments to enforce unique name rule
• VM-6668 - Waiver kiosk upgrade
• VM-6782 - Activity stream customer actions update

This release focuses on minor improvements & updates as well as some platform fixes- see below all the latest updates 👇  

Just a friendly reminder: If you haven't tried our new navigation, please ensure to try this before it is permanently in place on the 9th of July 2018.  As per previous communications, we will be sending reminders prior to the switchover. Have a great week  🙌

feature

• Update to EOD report - EOD Report URLs will require a login using user credentials and passwords, 24 hours after the link is created
• Stats for archived products added to Reporting categories - Under page title, the figure for unassigned (archived) products has been added to Reporting Categories, click here to learn more

update

• BB-445 - Update to checkouts and timezone
• BB-701 - Fix implemented for pass exclusion periods
• BB-1008 - ROLLER software links in platform updated
• BB-1200 - Minor UX update for POS
• BB-1205 - UX update for report columns
• BB-1404 - Fav icons updated throughout platform
• BB-1799 - Checkout flow update for sold out use case
• BB-1859 - Update to Attendance in product grid
• BB-2032 - Upgrade to UX for editing existing booking name
• BB-2049 - Refund warning message upgrade
• BB-2097 - UI update for forms
• BB-2156 - Auto sending gift cards from VM fix implemented
• BB-2236 - Update to print button on EOD balance report
• BB-2246 - Upgrades to Sessions schedule builder for midnight session timings
• BB-2273 - Stock item configuration update for PAR quantity
• BB-2307 - Receipt updates for Saudi Arabia
• BB-2336 - Update to terminology used for Exclusion Period text in product configuration
• BB-2338 - Sessions fix implemented for initial product configuration
• BB-2400 - UX update to mastheads for spacing
• BB-2402 - Updates to Adyen integration for transactions
• BB-2406 - Minor UI updates for booking holder flow
• BB-2416 - Formatting adjustments for booking holder contact numbers
• BB-2421 - Update to Attendance Report export
• BB-2428 - UX update for invalid discount error
• BB-2352 - POS upgrades for capacity
• VM-6261 - Update to icons in ROLLER Venue Manager navigation
• VM-6360 - Venue name updates to allow for special characters
• VM-6396 - Update to grid for timezone
• VM-6446 - Waiver confirmation email text updates