We've successfully decreased duplicate minor waiver signings in a test group, going from about 8% to only 1.4%.

How? We set the default option in the online waiver form to "include minors", reducing the chances of parents or guardians overlooking it.

If your venue has more waivers signed with waivers, we've now made this default setting active. This means the option to include minors is pre-selected when guests fill out a waiver.

You can check out this new setting under Documents > Waivers > Waiver details.

Learn more

Our latest update to the Progressive Checkout enables you to upsell more products and increase guest spend at your checkout. It's similar to the 2nd product page in the Legacy Checkout, but way better! With these enhancements, configure Progressive Checkout to:

• Offer session passes or standard passes as an upsell
• Upsell specific products based on the guests' basket

Customers using this feature see a 9% revenue increase! 

Learn more

Our new online accounts feature allows guests to manage their bookings and memberships, saving you time manually editing bookings and giving guests more flexibility. Guests can sign up for an online account to:

• View tickets, memberships, and gift card balances
• Manage and update their tickets and bookings
• Upgrade and reactivate memberships
• Redeem memberships and update payment info
• Use saved payment methods to checkout faster!

Online accounts are now available in the Progressive Checkout for Pro, Premium, and Enterprise customers. 

Learn more

We've upgraded the Inbox to the new Activity Center for all our customers, making it easier to manage tasks and notifications from one centralized space in Venue Manager. 

Right now, you can be notified of guest emails, inquiry forms, and when a tentative booking is about to be canceled. If you have any suggestions for other notifications to go the activity, we'd love to hear! Let us know in the community roadmap.

And now with added Notification Control, you can customize which messages and alerts you and your team receive, making sure everyone stays focused on what's important. Streamline your workflow and keep your team on task with this efficient, user-friendly update. 

Jump into Venue Manager to explore the Activity Center today! And to set up Notification Control, simply go to Settings > Notifications.

Learn more

In our latest update, we've introduced customizable email templates for payment link and canceled tentative bookings. Now, you can customize the wording and tone to match your brand, just like other guest-facing emails. You’ll also be able to translate them into other languages.

What's more? We've made some changes to increase the conversion rate of your payment link emails. You can now include an Order section to show the guest exactly what they are paying for, providing better context and credibility, and a Security note to reassure guests that their data is secure. 🛡️

Find these new templates in Venue Manager under Settings > Design > Email templates. 

Note: These email templates are automatically sent to guests on all plans. Customization is exclusive to Pro plans or higher. 🌟

Learn more

Sell

• Booking Payments - Corrected a display issue that displayed a Dunning in progress message for payments even after a valid payment was accepted and no further dunning was taking place.
• Google Analytics - Updated the GTM triggers when a forced addon is added to cart, so that only one add_to_cart event is triggered
• Legacy Checkouts - Progressive Checkouts have been enhanced so that any product type can be sold as an upsell within the "add-ons" section of the checkout. This means that session and standard based products can be sold to guests during the checkout flow without needing a second product page.
• Memberships
  • Updated the yearly discount usage rule for memberships so that usage is reset each 12 months after purchase, instead of resetting each calendar year
  • Resolved an issue that caused the next payment date to display incorrectly for some reactivated memberships
• Payment Links - Enhanced support for Yiftee gift cards when used by guests to settle a payment link
• POS
  • Fixed an issue preventing stock quantity from being updated in real-time
  • Corrected a display issue that caused an overpayment to appear when a booking was made with a discount code
  • Fixed an issue that prevented stock modifiers from being removed in POS
• Progressive Checkouts
  • Added a website return link for users browsing progressive checkouts on a mobile device
  • Resolved a problem that incorrectly reduced the amount of text that could be placed in the pre-selection message when configuring a checkout
  • Fixed a display issue that caused tabs to not appear correctly in the embedded checkout experience
  • Removed the suburb field when buying gift cards in the UK and US
  • The D.O.B form field no longer overlaps in the online checkout when viewing from a mobile device
  • Fixed an issue that prevented discount codes from being applied to online purchases if the guest didn't provide an email address in the prior step.
  • Resolved a problem that made discount codes not apply in checkout if they were copied from a pre-selection message
  • Added additional protections to prevent guests from purchasing tickets beyond the venues capacity
  • Compulsory tickets are no longer allowed to be removed in progressive checkouts
  • Gift Cards are no longer case sensitive when being redeemed by guests in progressive checkouts
  • Updated the payment box in progressive checkout to correctly show French language when the venue language was overridden via the checkout URL
  • Progressive Checkouts have been enhanced so that any product type can be sold as an upsell within the "add-ons" section of the checkout. This means that session and standard based products can be sold to guests during the checkout flow without needing a second product page.
  • Fixed an issue which allowed checkouts to be saved with a section that included 0 products
  • Enhanced the progressive checkout to allow a section to be included in the URL or in the embedded checkout action button and when the guest clicks the button they are taken to the specific section of the checkout, allowing a streamlined checkout experience and reducing the need to have many checkouts that exist only to create a linear flow for guests.
  • Overcame an issue that prevented checkout categories from being renamed
  • Resolved a problem that caused the calendar to appear at full-screen when pressing "Today" on the main checkout date-selector
  • Fixed an issue that caused the delivery name to be missing when purchasing a physical gift-card
  • Tax - Fixed the tax fields in Venue Manager so that decimal values are no longer rounded

Serve

• Party packages - Enhancement to party package views in POS to allow filtering by tickets, inclusions and add-ons
• Receipts - Solved a challenge where some items showed incorrect $0 price on some receipts
• Waivers
  • Update to language selector when switching between different waivers
  • Resolved an issue where some imported waivers incorrectly displayed as expired in Waiver Kiosk

Manage

• Activity Stream - Update to prevent booking accidental changes to bookings
• Bookings
  • Resolved a challenge preventing adding guests to some packages
  • Fixed an issue with custom roles not being able to edit ticket quantities in bookings
• Confirmation email - Update to hide amount owing in confirmation emails for complimentary bookings
• Deposits - Solved an issue where deposit payment links showed incorrect value for discounted package bookings
• Forms
  • Updated the help center link for forms to new link
  • Fix to stop unwanted form responses from sending to Activity Center
• Guests - Solved an error preventing deleting guests with lots of signed waivers
• Help Center -  Resolved an issue with redirections on old help center links
• HQ permissions - Solved an issue preventing changes to some HQ staff permissions
• HQ products - Fixed a challenge with variations not populating for some HQ party packages
• HQ schedules -  Enhancement to better identify HQ-managed schedules
• Invoices
  • Fixed cost display for party packages in invoices
  • Resolved an issue with subject lines for invoices not reflecting customizations
• Memberships
  • Solved an error preventing changes to online sales availability for memberships 
  • Fixed a challenge affecting discounts when duplicating membership products
• Party Packages - Resolved an issue with unexpected inclusions for party packages with edits
• Party summary - Fix to display correct product price in party summary for products with price overrides
• Past bookings - Resolved an issue where staff permissions were overriding venue level setting
• Payment link report
  • Fix to correctly display the link status for invoices
  • Enhancement to column names and descriptions for better clarity
• Products - Update to always display Save button when editing products
• Reports - Enhancement to visual display of booking status across reports
• Resources - Resolved an issue where resource capacity changes took long time to reflect in online checkouts
• Schedules - Fixed an issue resolving date conflicts within schedules
• Waiver links - Update to the way unique waiver links are generated when sharing waivers

Market

• Guest Segmentation - Addressed an issue where selecting the pending activation filter was also selecting the pending cancellation filter 
• Discounts - Fixed a problem in Venue Manager that was preventing multiple discounts from being redeemed in a single booking
• Emails - Adjusted the way that guest confirmation emails describe the pass validity period to reduce guest confusion on which days passes were valid

Reporting

• Fixed an issue where deferred revenue was not being calculated correctly 
• Some missing payment method filters added to ROLLER Payments transactions report
• Recurrent payment log now includes transaction ID
• Fixed as issue where approving manager was not displayed in Discount by staff export

POS now can be enabled to charge service fees for purchases, helping you to offset rising expenses and payment processing costs - service fees increase your profit margins for each transaction without changing the pricing of your products!

• Configure flat $ or variable % fees at POS
• Specify fees for card payments at POS
• Take greater control over all fees charged to guests 

Fees can be configured via Settings > Account > Taxes & fees and once configured, these fees will automatically apply and be clearly displayed for POS operators and on the guest’s receipt.

By using fees, you acknowledge that you have read and agree to the Service Charge Policy.

Learn more

Managing unpaid payment payments and keeping track of invoices can be challenging. It often involves a lot of manual effort, leading to missed opportunities and slowing down operations. Tentative Bookings let you automate this process. By setting a hold period for your bookings, guests have a time limit, so if payment isn't received, bookings will be automatically canceled to free up capacity. This eliminates the need for manual tracking and cancellation of unpaid bookings, saving valuable time and reducing the risk of lost revenue from unused spaces.

To get started with Tentative Bookings, first set up your preferred default hold period in Venue settings. Then, whenever you create a new booking in Venue Manager it will automatically use this default hold period, with the option to override if required. Guests will be notified of their hold period when they’re sent a payment link. If payment isn’t received in time, their booking will be automatically canceled, streamlining your processes and maximizing your revenue.

Tentative bookings are available now for all customers - get started today!

Learn more

Sell

• Discounts    Resolved an issue where memberships were being applied multiple times to bookings in POS
• Email templates - Resolved a bug in the Membership renewal email where the renew button was not working 
• Legacy Checkouts - Fixed an issue where the next available date button was not working
• Memberships - Enhanced the membership reactivation flow in Venue Manager, preventing members from receiving free membership periods upon reactivation if their payment method is invalid.
• POS - Discount banners now show on packages
• Progressive Checkouts    
  • Overhauled the product settings page, enabling products to be re-ordered precisely in the checkout
  • Progressive checkouts now show fee subtotals as "Service fees"
  • Fixed an issue where incorrect booking dates appeared when multiple tickets 
  • Updated the checkout to show revised costs for consecutive sessions once the quantity is updated
  • Resolved an issue that caused the PayPal payment method to appear multiple times on the checkout screen

Serve

• Party Packages
  • Fixed an issue where removing a Party Package sometimes didn't remove associated inclusions
  • Update to enable party package products to be edited after bookings have been made
  • Fixed challenge allowing reporting categories to be edited in HQ-managed venues
  • Corrected misleading description for "Receipt shows inclusions" setting 
  • Solved an issue loading party package products in Spanish venues 
  • Resolved an issue where the date for inclusions didn't update when the booking date was modified 

Manage

• Calendar - Corrected instructions for re-opening a closed day via the Booking Calendar
• Daily Capacity - Resolved issue with current time not displaying correctly in Daily Capacity 
• Forms
  • Fixed a challenge preventing some form attachments from opening the uploaded file
  • Solved an issue with some forms where multiple checkboxes were selected at once
• Guests - Fixed a problem stopping users from sorting the Guests grid in Venue Manager
• HQ Discounts - Resolved an issue preventing expired HQ discount codes from being reactivated 
• HQ Staff - Fixed a challenge where HQ staff couldn't log in to newly added venues 
• HQ Stock - Solved a problem where archived stock items were still available for bulk editing in HQ
• Party Summary - Fixed a calculation error for group tickets 
• Payment Links
  • Added ability to see live payment status after sending a payment link
  • Resolved an issue preventing Google Pay payments for some payment links
• Product Settings - Venue Manager now shows an error message when attempting to save a membership with missing settings applied 
• Run Sheets
  • Enhancement by adding total guest quantity to Run Sheet when grouping
  • Run Sheets are now sorted by session time correctly 
  • Resolved an intermittent issue when exporting run sheets
    
  • Fixed a challenge preventing filtering by product categories in Run Sheets 
• Schedules - Resolved challenge allowing unlimited sales for sessions past midnight 
• Staff Permissions - Solved an issue preventing some custom roles from editing products 
• Stock - Stock item quantities can now be updated as expected 
• Tax Override - Fixed a problem where tax can't be re-added if removed from a booking 
• Waivers 
  • Added the ability to see linked signed waivers within bookings in Venue Manager
  • Fixed an issue preventing users from paginating through waiver holders when using certain filters.

Market

• HQ - Unblocked a bug where discount codes were unable to be created in HQ
• Memberships
  • Fixed an issue where additional membership discounts were being applied to a booking after the booking was fully paid
  • Resolved a challenge that caused multiple discounts configured in memberships to clash and calculate incorrectly
    
• Segments - Postcode and Accept-Marketing filters for minors are matched by inferring them from parent/guardian records.

Reporting

• Trial Balance Report - Updated to recognize wallet revenue upon usage instead of at the time of purchase. 
• API - Fixed issues with BookingItem Data API timeouts for large datasets.
• Revenue Recognition - Fixed an issue where the quantity of redeemed tickets was incorrect for sessions that began before the time of sale.
• Roller Payment Dashboard - Addressed an issue where the data selector kept reverting to the default date.
• Reporting Categories
  • Addressed an issue where some products were being shown as uncategorized even after they were assigned reporting categories.
  • Enhanced reporting category synchronization from HQ venues to eliminate inconsistencies.

Sell

• Confirmation Email - Enhanced the confirmation email to better display when translated into German.
• Membership Payments - Resolved a problem that caused a recurring membership payment to be charged monthly instead of annually.
• Memberships - Resolved a display issue that gave the user non-applicable membership cancellation dates that couldn't be submitted.
• PayPal Integration - Resolved an issue that caused inaccessible payment options from showing in checkout when PayPal integration was enabled.
• Progressive Checkout
  • Enhanced progressive checkouts to better show the incrementation of addons in package products.
  • Fixed a bug that could prevent a visitor from proceeding to the cart whilst using certain mobile devices.
  • Enhanced the way that progressive checkout renders when the browser is zoomed-in, ensuring the cart is always visible.
  • Fixed an issue that could caused the Call to book label to show when not enabled.
  • Resolved a visual bug that sometimes prevented the loading spinner from appearing
  • Prevented stock items from being added to the cart when the stock's quantity is set as 0
  • Optimized the progressive checkout settings page to make it easier to configure date-led checkouts
  • Enhanced progressive checkouts to better support memberships and redeeming multiple discounts at a time.
  • Fixed a visual issue that briefly flashed an incorrect tax value before self-correcting when paying a deposit.
  • Progressive Checkouts now support the same product appearing in multiple product categories.
  • Fixed a visual issue that caused gift cards to not display correctly once redeemed.
  • Progressive checkouts now better supports visitors using incognito mode.
  • Progressive Checkouts can be configured to prompt visitors to consent to cookie tracking.
• Receipts
  • Fixed a bug impacting split payment receipts that incorrectly listed Change Due amounts.
  • Resolved an issue that at times could display an incorrect balance due for party product receipts.
  • Resolved a bug that caused stock items to incorrectly show in production dockets for packages.
• ROLLER Payments - Resolved temporary data delay for ROLLER Payments reports on 31st August.

Serve

• Digital Wallets
  • Overcame a challenge that prevented some users from saving the Add to Wallet settings in Progressive Checkouts.
  • Resolved an issue that could cause Apple Wallet tickets to give incorrect reminders.
  • Resolved an issue that caused the Add to wallet button to appear twice
• Party Packages
  • Enhanced error message display when product descriptions were too long.
  • Solved a challenge where the "unavailable" message was incorrectly showing for some parties.
  • Update to hide Party Packages variations from Online Checkout if no valid schedule is found.
  • Fixed an issue when a party package had two different inclusions of the same stock item.
  • Improved display of buffer time in Daily Capacity for back-to-back parties.
  • Updated workflow and messaging when refunding party packages.
  • Temporary change to prevent edits to party package products once future bookings exist.
  • Update to hide inclusion selection in progressive checkouts if inclusion doesn't require selection.
  • Fixed an issue when a party package had two different inclusions of the same stock item.
• Wristbands - Fixed an issue that caused the starting wristband to be incorrect when sessions ended at midnight on the same day.

Manage

• Availability
  • Fixed a problem that allowed sessions to run past midnight.
  • Resolved an issue with resource allocation when booking group tickets for single booking resources online.
• Blocked Capacity - Solved a challenge where timed-out bookings still appeared in daily capacity.
• Calendar - Fixed a display issue that made the calendar not refresh calendar content correctly when changing views.
• Checkouts - Enhanced the breadcrumb navigation when creating a new checkout so that the user is taken to create a new Progressive Checkout instead of a Legacy checkout.
• Checks - Added a new "Check" in the reports filter options.
• Currency - Fixed an issue where the incorrect currency symbol was shown in the guest record in Venue Manager.
• Daily Capacity - Resolved an issue where the booking flyout was inaccurately displaying the booking count in the daily capacity screen.
• Editing bookings - Fixed a problem when updating ticket quantity in Venue Manager bookings.
• Hide from online - Solved a number of challenges that could cause the hide from online sales configuration to not always work.
• HQ - Enhanced HQ Product Management to hide unsupported product types.
• HQ Party Package - Fixed an issue that could prevent Party Packages from being created within the HQ.
• HQ Permissions - Resolved a bug that caused HQ venue permissions to change when new venues were linked to HQ.
• HQ Schedules - Made enhancements to the HQ Schedules workflow when adding product tickets.
• HQ Staff - Solved a challenge preventing some HQ staff from accessing Apps & Staff pages.
• Memberships
  • Removed an unnecessary lock icon from the membership credit workflow for Pro and above subscriptions.
  • Resolved an issue preventing users from editing one-off memberships.
• Packages - Prevented packages from being created when the package had no contents.
• Payment Links
  • Resolved an issue that prevented some payment links from being sent when the recipient number was in an incorrect format.
  • Enabled the new Payment Link Report for all eligible venues.
• POS - Solved an issue that prevented resources from being assigned to a ticket when the booking was being modified in POS.
• Refunds - Improved the refund flow for a variety of booking scenarios.
• Schedules
  • Added validation to prevent invalid maximum bookings per session schedule configurations.
  • Fixed a problem that prevented users from viewing single-date schedules.
  • Improved schedules to prevent session times from running past midnight.
  • Solved an issue that was preventing a small number of legacy schedules from being edited.
• Tax - Resolved a visual issue that caused invoices to show an incorrect tax amount.

Market

• Email template studio - The Gift Card Sent email is now available for customization in the email template studio.
• Memberships - Fixed an issue where a membership discount was being applied twice per transaction.

Reporting

• API - Fixed issues with Bookings & BookingItem Data API timeouts for large datasets.
• Reporting Categories - Addressed an issue where some products were being shown as uncategorized even after they were assigned reporting categories.
• Attendance Report - Resolved incorrect redemption count being shown under the Attendance report in September.
• Memberships - Fixed an issue that prevented some membership KPI metrics from displaying in the US region.