This week we're excited to announce the release of our Template Studio! This update will give Growth & Enterprise clients the ability to customize ROLLER email and ticket templates. 

Key benefits include:

• Ability to customize the look and feel of emails and tickets to align with your branding
• Include personalised information & promotional content that relates to the products that were purchased
• Emails will be optimised for mobile

Watch the video below & read this article to get more information. 

NOTE - Any changes to made through Template Studio won't become active on your live platform until 1st of May

update

• VM-8472 - Stock item price update for packages
• BB-3647 - Amendment to symbol appearing in POS for packages
• BB-3856 - Translation improvements to invoice widget
• BB-3932 - Checkout breadcrumb updates
• BB-4072 - Improved validation when purchasing packages with sessions
• BB-4078 - Improvements to playground for product duplication
• BB-4121 - Fix for itemised discounts appearing in the POS

🖌 For the first week of April, our focus is on making general improvements, fixes and updates to the platform's interface:

• To maximise tile real estate and improve efficiency, POS has been updated to show only the most recently available session as well as upcoming session times for the day
• Playground has been reskinned to have a more prominent yellow banner to remind users that they are not in a live environment
• Rearrangement of Terms & Conditions so the venue's T&Cs appear before the general ROLLER T&Cs

update

• BB-3076 - Upgrades to Employees Booking Report
• BB-3833 - FDMS updates
• BB-3840 - Fix implemented for Brand & appearance settings in Playground
• BB-3852 - Update to Bookings grid and filters
• BB-3933 - Waiver adjustments on Checkout confirmation page
• BB-4047 - Adjustments for single location allocation per ticket type
• BB-4068 - Packages checkout fix implemented

🤩🎉  We're excited to introduce our new & improved Daily Capacity View! Based on your feedback, the team has added the following functionalities and improvements:

• Splitting and categorising locations into multi-booking or single booking location 
• Add a filter to view a particular product or group of products’ availabilities, and visually blocking out unavailable times  
• View all bookings for a specific location or specific timeslot & location 
• Get more details of a specific booking directly from the view 
• The functionality to add a booking from a location or timeslot

Watch the video below and read our article to get more information  👇

👋 Our release is focused on front end improvements and platform fixes - please click the button below to see what has been implemented ⬇️

update

• BB-2396 - Fix implemented in Account settings for booking notification email
• BB-2568 - Update to characters allowed in emails
• BB-3382 - Front end updates to Report search bar
• BB-3410 - Updates to text with bullet points
• BB-3548 - Front end update with refund and Worldpay Store Card option
• BB-3556 - Update to POS bookings for expired scenario
• BB-3560 - Removal of text formatting when pasted into WYSIWYG
• BB-3575 - WYSIWYG function upgrades
• BB-3580 - Update to URL for ROLLER terms and conditions link
• BB-3725 - UI update for Design menu and submenu
• BB-3778 - Update to Booking and Availabilities filtering in Make a Booking flow
• BB-3809 - Availability selector UX updates
• BB-3881 - Update to tax invoice attached to booking confirmation
• BB-3908 - Front end upgrades to Notice icon

This week, our focus is on improvements, UX updates and implementing some fixes. See below for all updates 👇 

feature

• Venue Manager navigation updates - Checkouts is now located under the "Apps" menu in the navigation. All Knowledge Base articles including the site map have been updated. How do I activate this? No action required

update

• BB-2468 - Fix implemented for refunding to Gift card on POS scenario
• BB-3214  - Waiver Kiosk UX updates
• BB-3625 - Update for Gift Card data import
• BB-3790 - Exposing multi-pass code's number of usage in the Bookings page
• BB-3853 - Playground updates for add ons and checkouts

We're introducing some new functionalities to improve the existing platform features such as sessions, waivers in POS and some UI updates. Have a look below to see our latest updates 👇  

feature

• Session schedule builder new functionality - Ability to generate multiple sessions when building a schedule utilising a start, end time and frequency, please view this article for step-by-step instructions. How do I activate this? Automatically updated for all sessions products
• Waiver in POS updates - When attaching waivers to tickets, waivers will now display both date of birth and age for each waiver holder. For more information, please refer to this article. How do I activate this? Refresh your POS to see the updated change
• New label for Imported bookings - Imported bookings will now be labelled accordingly so users can distinguish this, to see a list of booking labels, please read our updated article. How do I activate this? This will be displayed for all imported bookings automatically
• Removal of legacy waiver from Activity page - to attach waivers to bookings from Activity page, it must be done directly from the booking itself by clicking the ‘Go to Booking’ button. How do I activate this? This will be updated when POS is refreshed

update

• BB-2200 - POS UX updates to reflect current day availabilities
• BB-2941 - Adjustments to form capture of addresses for venues already capturing postcode as part of Checkout customer details
• BB-3357 - Error message improvement for overbooking
• BB-3474 - Discount code adjustments for restrictions with POS for redemption use case
• BB-3479 - Added validation to prevent bookings having zero items
• BB-3517 - Location functionality upgrades
• BB-3664 - UX updates for POS Templates
• BB-3702 - Update to draft and form booking flow
• BB-3704 - Fix implemented for checkout display errors
• BB-3718 - Additional translations for checkout
• BB-3742 & BB-3765 - Fix implemented for adding and editing image in Brand & appearance settings
• BB-3743 - Forms functionality upgrade
• BB-3749 - Error message improvements in POS
• BB-3755 - Discount code updates for single use
• BB-3779 - Venue Manager loading page improvements

This week, our release focuses on platform fixes and an update to our POS refunding functionality. Please see below to view all implemented updates 👇  

feature

• Refunding gratuity from POS - The refunding functionality from POS has been updated to be able to refund tips, please read our updated article. How do I activate this? This is automatically available to clients with gratuity activated on POS


update

• BB-2192 - Update to multi pass discount code and consecutive sessions scenario
• BB-3040 - Update to display for currency for MEA clients
• BB-3203 - Sage Pay terminal updates for SSK
• BB-3429 - Landing page update for Modifiers
• BB-3438 - Upgrade to Venue Draft bookings and discount codes
• BB-3509 - Playground upgrades with Discount Codes
• BB-3529 - Annual pass background adjustments
• BB-3543 - Updates to Add ons and quantities on Checkout
• BB-3557 - Adjustments with archived stock and product configurations
• BB-3588 - Upgrades to Cash out functionality on POS
• BB-3614 - UX updates to Waiver Kiosk address field
• BB-3619 - Email template updates for address
• BB-3676 - Removal of POS devices from Settings page

We're excited to announce updates to the Point of Sale setup pages in Venue Manager and added some new functionality 🖥 keep reading to find out more...

feature

• Introducing POS Templates - create custom POS templates for each area of the business such as Front of House or Cafe. This new functionality allows you to create multiple devices from set templates and have identical menus & items for sale. Please read more on our Knowledge Base article. How do I activate this? No action is required
• Venue Manager navigation updates - There is a new area in the main navigation called "Apps", please note that this is where POS Device settings in VM is now located. Please see our updated site map. How do I activate this? This update is automatic
• New open till setting - customise the setting to open the till from the POS Activity stream and whether additional steps are required, please see our updated POS setting list via this article. How do I activate this? Head to the POS Device settings of each device and toggle the setting to 'Yes' if staff are required to leave a note, or switch it to 'No' if the step isn't required
• Implementation on reCAPTCHA - this is a measure to prevent spam for all standalone forms which asks users to click a checkbox to proceed with form submission. Please note that this is not available on checkout or waiver forms. How do I activate this? This is automatically added to all standalone forms

update

• BB-2080 - Upgrades to Discount Usage and Discount Code Usage Report
• BB-2053 - Session Schedule Builder calendar updates
• BB-2192 - Multi-pass discount code updates to configuration for consecutive hours
• BB-2422 - UI update for POS passcode login screen
• BB-2430 - POS refund button UI updates
• BB-2435 - UX update to link for ROLLER Connect POS Warning message
• BB-2440 - Schedule upgrades for Sessions product
• BB-2779 - Customer profile UI for minors
• BB-2855 - Discount UI updates in Venue Manager
• BB-2894 - Force minimum purchase fix implemented
• BB-2963 - Fix implemented for Bookings export filters
• BB-3027 - ROLLER Connect upgrades
• BB-3058 - Reporting category and GL code update
• BB-3115 - UI update for overpaid POS bookings
• BB-3164 - Update to refunds and cancelled bookings
• BB-3167 - Playground updates for Inbox
• BB-3210 - POS calculator improvements
• BB-3217 - Playground updates for POS and ticket printing
• BB-3251 - Runsheet updates for Booking Manager filter
• BB-3267 - Reporting updates for cancelled bookings
• BB-3306 - Updates with Google verification for address in Checkouts
• BB-3344 - Complimentary gift card offer updates
• BB-3360 - Auto check-in update for Recurring Passes
• BB-3370 - Updates implemented for refunds for individual tickets in POS
• BB-3379 & BB-3388 - Package receipts upgrades
• BB-3399 & BB-3402 - UI updates for Packages
• BB-3430 - UX updates to display non-alphanumeric characters in browser tabs
• BB-3438 - Draft booking and discount code scenario fix implemented
• BB-3509 - Playground discount code updates
• BB-3523- Update implemented to Packages that require 0% deposit
• BB-3543 - Upgrades to checkouts and add ons
• BB-3557 - Backed adjustments for archived stock varieties
• BB-3564 - Checkout and forms update
• BB-3569 - UX updates to POS tiles
• BB-3571 - Ticket Type Advanced Settings Min and Max updates for Checkouts
• BB-3578 - Session schedule updates fix implemented

🎉 🎉 🎉 We hope you've all had a happy holiday and a great New Year! With the first release of 2019...we've made some functionality updates to the Venue Manager, please have a read below  👇

feature

• Redeeming gift cards as a payment method in Venue Manager - when taking payment for a booking, gift cards can now be redeemed directly when selecting the Take Payment method. How do I activate this? No activation required. Please read our Knowledge Base article for step-by-step instructions
• Updates to the Party Runsheet PDF - The PDF now exports additional information such as Booking Cost, Booking Notes and POS Notes. How do I activate this? All updates are automatic. To see the changes made to the downloadable PDF, please click here
• Removal of draft product functionality - with the Checkout functionality, the draft product option has been made redundant as products are not published live on any ROLLER URL unless added to a checkout by a user. How do I activate this? Please note, this is live with release and any previously created drafts will remain in the platform

update

• BB-3267 - Reporting update in reference to number of guests and cancelled bookings
• BB-3290 - Fix implemented for booking export limits
• BB-3302 - Update to validation for Recurring Passes
• BB-3317 - Update implemented to reducing amount of items to zero in Venue Manager
• BB-3324 -Runsheet upgrades
• BB-3329 - Upgrade to customer records
• BB-3335 - Google Maps plugin updates
• BB-3400 - Updates to package variations functionality
• BB-3443 - Adjustments to POS date sync settings and full booking syncs
• BB-3486 - Booking calendar upgrades
• BB-3506 - UX updates to Creating new discount code page
• POS-532 - POS v2 is made the default
• VM-5971 - Expiry is exposed in the Items tab in the Bookings page
• VM-6765 - Activity stream updates for customer records
• VM-7155 - UX updates to product landing page
• VM-7638 - UI updates to POS and Venue Manager for customer flows
• VM-7739 - Sofort pop-up styling changes
• VM-7780 - Update to Cheque payment method in POS
• VM-7810 - Ability to reprint itemised receipt for existing bookings
• VM-7835 - Update to Create Add-ons to be one page like other ROLLER products

This week's release focuses on platform fixes. Please see below to view all implemented updates 👇  

feature

• BB-1437 - Stop 'Â' symbol appearing in GL Code Report when exported to CSV
• BB-2561 - Waiver export formatting fix
• BB-2803 - Error message improvements for adding duplicate customers
• BB-2862 - Ability to publish add ons with limited availability
• BB-3104 - Fix for product duplication when adding items to a booking
• BB-3139 - Remove time from DOB in waiver export
• BB-3144 - Fix for pressing enter to save gift card
• BB-3170 - Discount code start day restriction amendments
• BB-3226 - Ability to automatically check in itemised tickets reinstated
• BB-3230 - Itemized discount code fix
• BB-3263 - Error message improvement for creating booking without company contact
• BB-3266 - Update to stop payment conflict with Adyen in the Venue Manager
• BB-3275 - Fix for receipts not printing
• BB-3321 - Updates to recurring passes not following exclusion period
• BB-3371 - Product variation image to specify POS only
• BB-3389 - Removal of new task functionality in activity stream
• BB-3395 - Fix for override sales period in the online checkout
• BB-3406 - Fix for stock import 0% deposit setting
• BB-3408 - Worldpay Storecard improvements
• BB-3431 - Updates to packages containing session passes
• BB-3036 - Passcode & manager code updates in playground
• BB-3372 - Improvements to filtering functionality in the "Postcode, Country and Check in" Report
• VM-7669 - Discount codes generating for individual tickets
• BB-3380 - Updates to POS activity to include manager code receipt reprints