📌 With our communications last week on the new navigation, please note we have now revised the release date to the week of June 6th. Please remember:

• The current navigation will be the default setting with the option to toggle between the two to view the new design so that you can use ROLLER Venue Manager as you're accustomed to, but also allow you to trial the redesign and retrain prior to the permanent switch over 
• With the update, ROLLER will provide you with accompanying articles on the sitemap, how to switch between the two and a timeline
• The update will improve findability, usability and the general user experience of navigating the platform

🎈 This week, our focus is on improving existing functionality and design within the platform as well as releasing a new integration with EMBED. Please watch the video below for a run through of this week's updates 👀

🙌  NEW FEATURES & UPDATES  🙌

• Updates to Venue Manager -  We’ve made some updates to the platform header and have added an in-platform support tab to link to our Knowledge Base & Support, Platform Status, and Release Notes. This also allows you to look up articles while using Venue Manager. How do I activate this? All platforms have been automatically updated with this
• Booking Holder Functionality -  We’ve made updates to the UX and functionality of searching for existing customers, updating their record and change the booking holder with ease. How do I activate this?  The update is live on all platforms. You can read our Knowledge Base article here
• EMBED Integration -  EMBED offers cashless payment systems allowing the issue of value cards to be used, for example, on gaming machines. Clients utilising EMBED can now redeem cards on stock items using our POS system with this integration. How do I activate this? Click here to activate this for your platform or read our Knowledge Base article to learn more
  

feature

• Update to Venue Manager login screen - We’ve updated the design of our Venue Manager login page, the functionality remains the same but if you would like to see this, login or click here. How do I activate this?  No action is required, this is automatically updated

update

• BB-929 - POS update for $0 payments
• BB-1015 - Update to pass set up for ‘Online Sales Close’ option automatically set to 11pm instead of 12pm
• BB-1068 - Update to Sessions on POS to prevent purchases on past dates
• BB-1387 & BB-1582 - Gift Card tab updates on POS
• BB-1613 - UX update for checkouts when maximum capacity is met
• BB-1867 - Minor improvement to booking details functionality
• BB-1885 - Allow for more than one name in customer name fields
• BB-1886 - UX update to name of tab for Tickets & Booking and Availabilities pages
• BB-1902 - Fix in place for bookings where email address wasn’t initially added
• BB-1941 - Performance upgrade to Activity Stream
• BB-1963 - Customer Activity Stream to create entries for when bookings are cancelled
• BB-2030 - Activity Stream to reflect changes made to forms
• BB-2042 - Fix implemented for primary contact and additional contact use case
• BB-2049 - Update to refund message for Adyen
• BB-2066 - Display issue for Activity Stream and postage amounts fixed
• BB-2101 - Sessions product ticket type upgrade
• BB-2138 - Fix for enquiry form email link implemented
• BB-2144 - Update for SZ Booking Details
• BB-2157 - UX Updates for Itemised tickets in POS
• BB-2177 - Update to custom staff roles and reporting access
• BB-2179 - Embed integration updates
• BB-2188 - Add on upgrades when configured in new product
• BB-2190 - Minor UI update for Waivers kiosk
• BB-2194 - Block out capacity upgrade
• BB-2230 - UX update to landing page before checkout grid loads
• BB-2298 - Removal of javascript on Pass product
• BB-2302 - Improving consistency by adding * to required fields on checkouts
• BB-2314 - Update to Internet Explorer and Payment Express payments integration
• BB-2327 - Secondary checkout flow page will have the date locked
• BB-2331 - Upgrade to Waiver Kiosk minor age functionality
• BB-2339 - Change implemented on waiver kiosk for terminology for minor age limit

Our team has focused on improvements and fixes this week, including a new functionality that is only available for clients using POS - please note that this is optional 👇 Read below to find out more

feature

• Enable discounts for Gift Cards on POS - There is now the ability to discount gift cards through POS using the custom discounts functionality. How do I activate this? To activate Discounts on POS Gift Cards, please log a ticket or click here to read our Knowledge Base article

update

• BB-2079 - Fix implemented for ticket types override image functionality
• BB-2090 - Minor UI change for creating Invoices
• BB-2092 - Update to Checkouts
• BB-2155 - Product page minor updates
• BB-2250 - Update to Invoice export CSV
• BB-2256 - Division Sales Report updated to show net revenue
• BB-2260 - Reporting Category Sales report upgrade
• BB-2267 - Improvements to bank transfer invoice template
• BB-2277 - Adjustments for webhooks and booking information
• BB-2289 - Update to Passes for Oman region
• BB-2297 - Upgrade to Sessions to allow for gaps in locations and adjustments to availability display
• BB-2305 - ‘Expand all products’ fix for single product checkouts
• BB-2311 - Adjustments to display for Availability Selector
• BB-2316 - Upgrade to Stock for EMBED users

To help improve the marketing capabilities and functionality of ROLLER, we are happy to introduce you to Segments - this allows you to group customers based on certain rules.  Watch the video below to find out more 👇🏻 How do I activate this? Head to the 'New Features' page on your platform or click here for more information

feature

• 3D Secure is now available for Adyen - for clients using the payment gateway Adyen, you can now enable 3D Secure authentication as a fraud prevention scheme. How do I activate this? If you have Adyen and would like to enable this, please get in touch with your Account Manager or log a support ticket here

update

• BB-1497 - Display fix for Capacity updates
• BB-1613 - Adjustments to Checkouts UX with typing of quantity of tickets
• BB-1627 - ROLLER POS receipt adjustments for UK clients
• BB-1754 - Session schedule builder update to exclusion periods
• BB-1817 - POS Upgrade for Post Code autocomplete
• BB-2034 - Update for Add Ons and Discounts for email confirmation
• BB-2037 - Bulgarian language update
• BB-2129 - Update to POS refunds receipt template
• BB-2170 - Upgrade to Discount code discount limit notification
• BB-2193 - UX update for Availability Selector
• BB-2196 - Currency symbol update on Till Report for UK venues
• BB-2205 - Kounta update for manual push
• BB-2208 - Upgrade to availability selector
• BB-2255 - Meta settings update for auto-population
• BB-2275 - Revenue data pump maintenance
• BB-2276 - SZ Revenue pumps update
• BB-2297 - Fix implemented for capacity for products with gaps in locations

We spent most of our time over the last week adjusting the backend system to improve performance and to implement fixes. In particular, after beta testing, we are exposing some new functionalities that'll improve the POS experience. Please read below to see all our updates 👇  

feature

• Help button URL update in Platform - When you click the Help button in the platform it will take you to our new support system to see Knowledge Base articles and log support tickets. How do I activate this? ROLLER Champion users will need to set their password & login to be able to log a support ticket, please click here to visit our new support system. From here, you will be able to set your password if you haven’t alreadyand will be resent an email to set a password automatically
• Ability to take Multiple Discounts on new bookings in POS - POS users now have the ability to add multiple discount codes to a single booking. How do I activate this? No activation required for our clients using POS, click here for step-by-step instructions on how to use the new functionality
• Design update to receipt template - The receipt template is now fully itemised per booking items and includes cost, discount applied and subtotal. How do I activate this? No action required - update Is automatic, click here to see an example

update

• BB-1301 - Adjustments to Consecutive Sessions and Total Price Calculation
• BB-1607 - Update to Discounts Max applicable amount functionality and reporting
• BB-1760 - Fix implemented for Invoice Payments & Payment Gateways
• BB-2018 - Translation UI key added for Checkouts
• BB-2133 - Currency update implemented to POS-Cash Calculator for Norway and Colombia
• BB-2177 - Custom staff role fix for report accessibility
• BB-2191 - Update to Waiver Kiosks
• BB-2203 - Transactions by Product Report fix implemented for cancelled bookings
• BB-2207 - Addition of Colombia to ROLLER supported countries
• BB-2224 - Update to POS
• BB-2228 - Adjustment for web hooks
• BB-2229 - Waivers UX update for DOB
• BB-2232 - Checkouts ‘Next Available Date’ search functionality improved
• BB-2239 - Update to Sessions for Oman venues
• BB-2240 - Addition of South Korea to ROLLER supported countries
• BB-2249 - Enterprise reports update
• BB-2257 - Updates to Arabic calendar for POS and Venue Manager
• BB-2259 - Adjustment to time stamps for Gratuity by date range report
• VM-5499 - UX Update to Daly Capacity View
• VM-6349 - Update to Checkouts and user permissions

Exciting times ahead! As of May 2nd, we are pushing the big red button that will make our new Support System live across all platforms.

What does this mean?

• The Help icon will redirect to our new Support System and our previous provider will be deactivated, you can access this today via http://support.roller.software
• ROLLER Champions will be able to track statuses of logged support requests
• Improved support, communications and quicker response rates

Please remember:

• Only ROLLER Champions are able to log support tickets - please read our articles about how to use the new system here
• Any open tickets from our previous support system will be transferred across

To all ROLLER Champions, please log in and use this time to familiarise yourself with our new system and implement changes in your venue's Internal Support Process. If you are unable to access your ROLLER Champion account or require further assistance, please get in touch with your Account Manager.

feature

• UI Updates to the Attendance Report - The format of the column ‘Product name’ has been updated to ‘Parent Product - Child Product’ and the addition of Session time column for session based products. How do I activate this? No action is required, this is automatically updated.  Click here to see our Attendance Report article

update

• BB-1845 - Invoice Report fix implemented for cancelled invoices 
• BB-1883 - Waiver update for All dates filter on Waiver page in Admin
• BB-2153 - POS v2 update for scanning
• BB-2201 - Adjustments to Runsheet product filters
• BB-2210 - EOD Report upgrade
• BB-2232 - Checkouts minor update for next available date functionality

This week's release focuses on upgrades and improvements to the platform ⏬  Please know that we are working on implementing better communication strategies with platform updates to better facilitate venues and internal training.

feature

• UX Updates to the Availability selector - We've implemented some minor design improvements to the Availability Selector. How do I activate this? No action is required, this is automatically updated. Click here to read up about the Availability Selector

update

• BB-617 - Styling update to Gift Card functionality for UK clients
• BB-679 - Design update to weekly availability view bookings
• BB-940 - Adjustment to tax invoice calculations
• BB-966 - Upgrade to Composite products and discounts functionality
• BB-1228 - Fix implemented for image upload
• BB-1573 - Upgrade to Venue Manager to let you search via Booking Name
• BB-1649 - Forms export update with calculations
• BB-1673 - POS Transactions exposed codes has been fixed
• BB-1758 - UX Update for products to show product image without requiring full description on Checkout
• BB-1808 - Upgrades to Discount Code Usage
• BB-1919 - Checkout flow minor UX update for calendar
• BB-2015 - Validation error message during booking creation if user tries to move date of booking to non-existent session
• BB-2035 - Added functionality to remove image on Checkout builder
• BB-2089 - Update to weekly availability view
• BB-2109 - Roller POS update for cash totals
• BB-2111 - Time clock URL updates
• BB-2113 - User case for twin scenario implemented for waivers & minors
• BB-2122 - Upgrade to Data Importer capabilities
• BB-2128 - Availability selector fix implemented for 'between' option
• BB-2158 - Oman and Omani Rial Arabi translations for Sessions Schedule Builder
• BB-2161 - Ability to extend gift card expiry more than 999 days
• BB-2162 - Styling update for Availability Selector
• BB-2169 - Update to Annual Passes for adding photos and printing
• BB-2180 - Adjustment to Oman and Omani Rial date settings for Waiver validation Dates in Arabic Venues don't validate in Waivers

This week...we have not one, not two, but THREE new features to share with you!  👇🏻 Take a look at our video below and get the lowdown on these new functionalities our team has been developing. Click the feature name in the right side panel if you would like to watch a specific section of our clip...

💥 Release Main Features 💥

• Availability selector - We've redesigned the Availability Selector to allow users to search for availability based on given criteria such as product and specific dates. How do I activate this? No action is required, this is automatically available on your platform. Click here for step by step instructions.

• Time tracker - Brand spanking new feature, hot off the press! Get your team to start tracking their shifts by clocking in and out, easily report on your staff’s hours and breaks. How do I activate this? For more information and to find out how to enable this feature for your venue, please visit the New Features tab located on the left-hand side menu.

• Waivers kiosk - We have streamlined the process for customers to sign waivers and add minors at your venue without requiring staff assistance. How do I activate this? Visit our Waivers Kiosk section in the New Features section of the platform to find more information and how to activate this for your platform. Read our Knowledge Base article.

feature

• Checkboxes in waivers - Following the release of the Waivers kiosk, we’re now allowing to have checkboxes throughout your waiver. How do I activate this? To add this functionality to your waivers, please send us a Waiver update request and follow this format
• Sessions product deposit payment option - For those using sessions products, there’s now the option to remove the option of customers paying the full amount on your Online Checkout for products requiring a set deposit. This is ideal for clients who only want to accept the initial deposit from customers upfront. How do I activate this? Fill out this form if you would like to enable this option for all products requiring a deposit
• New Features page - New page is added to the Admin navigation at the top of the left hand side panel. This allows you to see an overview of new features we have released and options to upgrade your platform. How do I activate this? This is automatically live on your platform
• EOD Report adjustments - Addition of a total metric at the top of the 'Today's Groups' section. How do I activate this? No action required for EOD Report holders
• Update to ROLLER POS - Sage Pay card terminal integration & Roller Connect setup. How do I activate this?  Nothing is required for existing SagePay clients, please get in touch if you want to integrate Sage Pay with ROLLER Connect
• Addition of transaction cancellation warning - This has been added to all POS credit card payments for integrated payment terminals to allow cancelling credit card transactions. How do I activate this? POS browser may require a refresh

update

• BB-1733 - Update to invoice payments modal regarding cancellations
• BB-1747 - Undo Invoice functionality upgraded
• BB-1795 - Template adjustments for BOCA Sticker printer
• BB-1954 - Adjustments to complimentary gift cards revenue reporting
• BB-1978 - Invoice display adjusted for GST and Sub-total figures
• BB-2009 - Upgrade to Axess Gate server syncing
• BB-2019 - Overbooking warning trigger updated
• BB-2044 - Update to POS v2 for Upgrade and Renew pass functionality
• BB-2051 - Payment error notification updated for Adyen users in Venue Manager
• BB-2083 - EOD Balance report upgrade
• BB-2100 - Minor text edit to Sales Tax Report
• BB-2145 - Link update for ROLLER icon for Waivers
• BB-2154 - Legacy Attendance Report option made available
• BB-2158 - Update for Arabic clients Schedule Builder
• BB-1884 - POS 2 Upgrade for Availabilities

Our team is working on some exciting developments, in the mean time, this week is a minor update. Check it out below 👇

feature

• Export Stock - You can now export stock to keep track of quantities and par values. How do I activate this? No activation is required if you are using our Stock module, click here to learn more

update

• BB-294 - Expand accordions for Checkouts UX update
• BB-1531 - Upgrade to Attendance Report device name column
• BB-1717 - Gift Card transactions location fix implemented in VM Admin
• BB-1778 - Update to Sessions UX for midnight times
• BB-1910 - Daily Capacity View upgrade
• BB-1923 - Activity Stream in VM Admin data update for booking total amount
• BB-1971 - Update to Checkouts URL when editing link
• BB-2001, 2002 & 2003 - Upgrade to ZD integration
• BB-2007 - Adjustment in logic to single booking locations when bookings are edited
• BB-2011 - Implement update to Sales tax report when venue has multiple tax rates
• BB-2015 - Addition of validation error during booking creation
• BB-2016 - Update to text size options in Waiver creation
• BB-2020 - Checkouts fix for ‘Create Checkout’ button
• BB-2036 - Adjustment to Tax payable logic for GL Code Report
• POS-416 - Update implemented to ‘Go to Booking’ button in POS
• VM-6019 - Countries added as to which ROLLER supports

POS V2 has passed beta mode and is here to stay! Please note that by April 9th, all venues will need to swap to POS V2 - please prepare and train your team as soon as possible. We've worked hard on improving POS even further and are ready to roll it out across all venues. Please watch the video below to see the updates in action 📹

How do I activate this? This is available to all clients using the toggle switch in the POS Device Settings that will help you familiarise yourself and train your team with the changes. If you decide you are ready to change over prior to the date, please get in touch with us. Read our Knowledge Base articles to learn more about POS V2 and to get step by step instructions.

update

• BB-1477 - Update to Checkouts on front end
• BB-1698 - Upgrade to 100% Discount functionality
• BB-1755 - Sofort updates on Checkout
• BB-1922 - Update to EOD Report for Sales tax & POS Payments
• BB-1982 - Upgrade to Customer Grid export to include Total Discounts
• BB-2010 - ROLLER Link update in Waivers form

Say goodbye to the Checkout Flow Request form! We have released our brand spanking new Checkouts feature so that you can build your own sales journey from the ROLLER platform. Watch the video and read the rest of our updates for this week below 👀

How do I activate this? This is automatically available for all clients with their existing Checkouts, certain subscription levels may require an upgrade to create more than one checkout flow. Read our Knowledge Base articles to learn more about Checkouts and to get step by step instructions.

feature

• Apply Discounts without taking payments in Admin - Discounts can be now be added without taking payments and multiple discounts can be added at any time from Admin. How do I activate this? No activation is required but we highly recommend reading our Knowledge Base article as the method to add discounts has changed. Learn More
• Apply Discounts to existing bookings in POS - Discounts can now be added to existing bookings in ROLLER POS. How do I activate this? This is automatically updated but you may be prompted to refresh your POS to ensure the update is implemented. Learn More
• Required deposit amounts added to Admin Payments modal - For products that require an initial deposit amount instead of full payment (for example, party deposits), there is now an option in the Admin payment modal to automatically calculate the initial deposit amount for all Admin users. How do I activate this? This is automatically updated for all clients, please note that this will only appear for session products with a deposit amount set. Learn More
• End of Day Report updated to include warning for active tills - Unclosed tills affect the reporting of the EOD report figures, the report is now updated to include a warning message if any POS Tills are not closed for the day. How do I activate this? No action is required, this is automatically updated for all EOD reports. Learn More

update

• BB-1706 - Update to Activity Stream display
• BB-1828 - Upgrade to Discounts
• BB-1853 - Fix implemented for Clear button on reports
• BB-1870 - Update to EOD Report POS Operator data
• BB-1892 - Update to Add Ons, Stock and Variation GL Code overrides
• BB-1893 - Reporting upgrades for GL Codes
• BB-1907 - Adjustment to figures on Checkout flow VS Email Templates
• BB-1938 - Update to ‘Guests Booked’ metrics for Reports
• BB-1949 - Data binding adjusted for Booking Form Ticket Holder field
• BB-1953 - Update to improve precision for tax report calculations
• BB-1955 - GL Code Report and Revenue Report adjustments implemented.
• BB-1982 - Update to Customer Grid Export to include Discounts
• VM-5961 - UX Update to include incremental ticket numbers to each booking item
• VM-5978 - Update to Reports filtering terminology, updated "Everything" to "Please Select"