Last year we launched a new tool called The Guest Experience score to help you collect, analyze, and action guest feedback. Many of you have shared fantastic stories of how simple it has been to set up, collect a constant stream of valuable feedback and action changes.

Venues have shared how this feedback has helped identify opportunities to improve their customer service processes, food and beverage offer, facilities, and even decrease their negative public online feedback by 20%.

To take the guest experience score a step further, we’ve now added a new feature to help amplify positive guest feedback. 

When guests leave positive feedback via the Guest Experience Score, we’ll automatically prompt them to quickly share their feedback with public review sites like Facebook, Google, Tripadvisor, and Yelp. 

This helps you to add social proof, convert more prospective guests into paying guests and improve your organic Google search rankings.

To add your social media profiles, simply navigate to Settings > GX Score then scroll down to Public reviews.

Once this configuration is completed, Guests who provide positive feedback will automatically be prompted to share this to your public review sites.

This feature is available now to all Guest Experience Score customers.