This new retry logic and enhancements will improve revenue recovery of recurring payments and prevent involuntary membership churn.

Each time a recurring membership renews, ROLLER automatically attempts to collect payment and when a payment fails the platform commences a process known as dunning to collect this outstanding payment. 

We’ve researched over 12 months of recurring payment data to identify patterns to optimise the collection of your recurring revenue. When the first recurring payment collection fails, the process will now retry the payment 4 times, including frequent payroll and credit card settlement dates.

Additionally, we will suspend the membership earlier than the previous process whilst still attempting to collect payment in the background. If the guest visits the venue after the 2nd collection attempt has failed and their membership is suspended, staff can collect payment immediately to end the dunning process and restore the recurring payment membership to an active state.

To find out more about the dunnings process have a look at our guide.