We have a number of enhancements to ticket redemptions at the POS to improve your guest experience and staff efficiency. 

Mass ticket redemptions

The new mass redemption function in POS allows staff to redeem hundreds of tickets in just a few clicks.

When the mass redemption setting is active, large bookings will be summarised and staff can redeem batches of tickets in POS by clicking this new Manage redemptions button. Staff enter the quantity of redemptions and the function eliminates the requirement for waiver assignment. 

You can manage the use of this feature by configuring access for specific POS devices and defining the minimum tickets required for a booking to qualify for mass redemption.

Mass redemptions greatly improve the processing of large groups such as parties or school groups where paper waivers are utilised as the bottleneck in-park is too significant to use waiver kiosks and ensure accuracy of ticket redemption data. 

Automated ticket redemption

When automated ticket redemption is enabled, attaching a waiver to a ticket will automatically redeem the ticket. This eliminates the manual process of redeeming a ticket after attaching a waiver, improving the speed of service at the POS.

Venues that do not want to utilise this function can disable this device setting. 

If the booking is unpaid or there are other errors, a warning will be displayed before the ticket is redeemed.

Learn more about these enhancements here:

• POS receipt settings  
• Configuring your POS device settings