80% of customers say they will forgive a company for a mistake after receiving excellent customer service, so getting in touch with guests who had a negative experience is essential.

To maximize your chances of turning your critics into fans, we’ve updated the GX Score, allowing you to customize the staff recipients for all GX Score emails. 

This means you can ensure the right staff members are instantly notified of any critics and can easily monitor daily GX Score responses.

If you haven’t tried the GX Score yet, we have a FREE plan, new customers receive 30 days of free access to this and all paid features.