Instant chargeback email notifications
You will now receive instant notifications for chargebacks the moment they are received, giving you more time to prepare a strong defense.
A chargeback occurs when a cardholder disputes a payment and contacts their bank asking for a refund. No business likes receiving a chargeback, but they’re an inevitable part of modern business and defending chargebacks is a simple but time-consuming process. Gathering supporting documents and evidence to build a strong defense can take a while, so the earlier you can start preparing, the better.
ROLLER will notify you as soon as a chargeback is received, maximizing your time to build a strong defense. Additionally, ROLLER will notify you when a request for information is received. Requests for information are seen as a precursor to chargebacks, therefore successfully providing the requested information can prevent a chargeback and save you from chargeback fees.
If a chargeback is received, ROLLER will automatically notify the Primary and Billing Contacts for your venue by email. This email will include important information such as the reason for the dispute and the defense deadline, as well as a direct link to the booking in Venue Manager where you can see the guest and booking details needed to build your defense.
This feature is available to all venues using ROLLER Payments with no configuration required. Chargeback notifications will automatically be sent to the Primary and Billing Contacts as set in Venue Manager.