New POS tendering experience

We've redesigned and rebuilt the payment tendering interfaces in ROLLER POS to provide a more intuitive and streamlined process with improved functionality with respect to multi-tendering of transactions. This enhancement is designed to improve staff efficiency, accuracy and training.

Learn more about processing transactions in POS

Dashboard enhancements

Your dashboard in Venue Manager has received a makeover to make it simpler for you to track key metrics. A new Revenue metric has been added and you can now view all metrics for any date using the dashboard global date selector.

If your venue has activated ROLLER's membership functionality, a new panel has been added to the dashboard to display key metrics including active members, a summary of recurring payments processed, sales and churn.

Learn more about the dashboard features in Venue Manager

Xero export for cash accounting

We have added a cash accounting version of the Xero export report, where revenue is recognized when funds are received. Please contact our Support team if you would like to get access to this report.

Learn more about Xero export for cash accounting

Added support for PayFort to Invoice widget

Invoice widget now supports the PayFort payment gateway via a hosted payment page flow. This enables guests to pay invoices directly using their credit card using the invoice email link.

Learn more about sending invoices from ROLLER

Other updates and fixes:

Gratuity report - now includes Booking ID to help you reconcile tips when needed. Learn more about Gratuity report
Transactions by product report - has been updated to reflect adjustments related to refunds after redemption/expiry and cancellation. Learn more about transactions by product report
Recurring pass check in - function has been update to enable a POS operator without "can edit past bookings" permission to check in a recurring pass post the first check-in. Learn more about checking in booking in POS
Xero export date format - all dates in the Xero reports are now exported in YYYY format.
Exclusion period in session pass - dates excluded on a session pass under the "advanced settings" section is now displaying correctly in the checkout.
Attendance reporting correction - an anomaly discovered for a small number of venues have been fixed with all historical data corrected. All affected venues have been notified earlier this month with a recommendation to regenerate reports from the 1st December 2019 as they could include increased headcount and thus revenue in that period.
Auto-check in using barcode scanners when the auto-check in setting is enabled, tickets scanned using a barcode scanner is automatically checked in without any additional buttons need to be clicked.
Discount code limit per customer is now applying correctly in the checkout, Venue Manager, and POS.
POS booking adjustment and activity stream - the booking activity stream in Venue Manager is now correctly recording any adjustments made to a booking in the POS (i.e. removing a ticket from the booking).
Ticket status - logic has been updated to ensure the correct status is displayed when viewing a booking's ticket status in Venue Manager under the Booking details > Items.
Address autocomplete - typing in a new address located in the US will now bring up a matching address automatically.
Country field mapping for customers located in the Netherlands - typing in an address in the Netherlands will now map the country name correctly to the customer's profile.
Ticket purchased time - the purchased time displayed on the tickets sent to customers is now correctly displaying the time based on the venue's timezone rather than UTC.
Updating membership payment details in POS - a fix has been put in place to enable POS operators to update credit card details for recurring membership payment in POS again.
Credit card fee for recurring membership payment - if a credit card fee is set by a venue, the recurring membership fee will include this to the total balance charged to the customer.
EOD (multi day) balance report - reporting logic has been fixed so that memberships that have been checked in (redeemed) and then refunded and cancelled will balance the deferred revenue and recognized revenue correctly.
FirstData Singapore payment gateway - we have updated our integration to send the same MxissueNo reference in both the authentication and authorisation calls as requested by FDMS.