This month we are releasing a few big updates to the platform! 

The invoice email has been added to Template Studio, we've improved access to help resources in Venue Manager and we have launched our public roadmap! We have also enhanced the user experience of the online waiver and implemented changes to minimise errant unpaid bookings in POS. 

Read more below 👇

• Template Studio support for the invoice email

  Venues with can now brand, personalise and customise the invoice emails in ROLLER's powerful template studio.
  Learn more about Template Studio

• New product roadmap

  We have launched a new public roadmap which allows you to view what we are currently working on, what we are considering developing, contribute feedback and submit your own ideas.
  Learn more about the ROLLER product roadmap

• Online waiver UX enhancements

  The user experience of the online waiver has been enhanced to provide an experience that better represents your venue's brand and to improve the completion rate of waivers prior to venue attendance.
  Learn more about online waivers

• Unpaid bookings

  We have created new staff permission 'Can create unpaid POS bookings' and a new warning notification in POS when processing transactions with an outstanding balance remaining or when removing items from an existing booking, to remind them of the appropriate actions that need to be taken.
  This new permission is enabled by default for the 'POS Operator' staff role and can be disabled by creating or adjusting custom roles.
  Learn more about staff roles
  Learn more about processing sales on POS
  Adjusting items for existing bookings on POS

• Streamlined support resources

  Staff members using Venue Manager can now access the ROLLER knowledge base and submit support tickets without leaving the application. We've made it easier to log support tickets by pre-populating your contact information in the form and we will be progressively the enhancing the suggested articles to relate them to the specific screen of the application that you're currently viewing.
  Learn more about the options you have when navigating ROLLER Venue Manager

• Disabling 'other amount' refunds in POS

  The 'Other refund' option can now be disabled, forcing either item level or full transaction refunds.
  Please contact ROLLER Support to have this option turned on in your venue.
  Learn more about POS refunds

• Manual address entry in online waivers

  Guests of venues capturing customer addresses within the waiver flow have a new option 'I can't find my address'. This enables manual address entry in the event that autocomplete lookup cannot find their address.
  Learn more about how to set up online waivers

• Disable checkout reCAPTCHA challenges on mobile devices

  Guests using a mobile device to use a ROLLER checkout will not be required to complete a reCAPTCHA challenge where the venue has activated this feature.
  Learn more about customizing online checkouts

• Euro POS denominations

  POS cash calculator now enables collection of 1c, 2c, 5c, 10c, 20c, and 50c Euro denominations for venues trading in Euros
  Learn more about balancing the till at the end of the day

• Forcing GL code specification at HQ

  Venues using HQ functionality to control product lists of managed venues can now force the association of GL codes during product creation in HQ. Please contact ROLLER Support to have this option turned on in your venue.
  Learn more about GL code and reporting categories

Fix 

• Postcode data in the attendance report

  Postcode data entered at POS is now displaying correctly in the attendance report.

• Credit card payments

  Venues using the Worldpay payment integration at POS and self-serve kiosk will now see the last 4 digits of the credit card used to complete the transaction, similar to online transactions.

• PDF invoice payment link

  Invoices generated in ROLLER will now include a link to make a credit card payment directly from the PDF file.

• Invoice due date

  The correct invoice due date is now showing in the invoice email.

• Waivers for HQ managed products

  A fix has been implemented to enforce waivers as a mandatory requirement for products imported from the HQ catalogue.

• Self-serve kiosk waivers

  Fixed an occasional issue where the self-serve kiosk screen could freeze when a customer completes a waiver.

• Online waivers with custom forms

  A fix has been implemented for waivers using custom forms to correctly display waiver holder data in Venue Manager.

• Self-serve kiosk gift card redemptions

  A fix has been implemented relating to gift cards redemption at the self-serve kiosk to correctly display the card's balance in Venue Manager.