Exciting times ahead! As of May 2nd, we are pushing the big red button that will make our new Support System live across all platforms.

What does this mean?

• The Help icon will redirect to our new Support System and our previous provider will be deactivated, you can access this today via http://support.roller.software
• ROLLER Champions will be able to track statuses of logged support requests
• Improved support, communications and quicker response rates

Please remember:

• Only ROLLER Champions are able to log support tickets - please read our articles about how to use the new system here
• Any open tickets from our previous support system will be transferred across

To all ROLLER Champions, please log in and use this time to familiarise yourself with our new system and implement changes in your venue's Internal Support Process. If you are unable to access your ROLLER Champion account or require further assistance, please get in touch with your Account Manager.

feature

• UI Updates to the Attendance Report - The format of the column ‘Product name’ has been updated to ‘Parent Product - Child Product’ and the addition of Session time column for session based products. How do I activate this? No action is required, this is automatically updated.  Click here to see our Attendance Report article

update

• BB-1845 - Invoice Report fix implemented for cancelled invoices 
• BB-1883 - Waiver update for All dates filter on Waiver page in Admin
• BB-2153 - POS v2 update for scanning
• BB-2201 - Adjustments to Runsheet product filters
• BB-2210 - EOD Report upgrade
• BB-2232 - Checkouts minor update for next available date functionality