Platform updates and fixes
POS address capture
When capturing address for walk-in customers in POS, the default listed country will match the venue's country.
Refund revenue recognition
Reported revenue will reduce on the date the refund is processed, not the booking date for all refunds processed from 1-Jan-2020. Previously the reduction of revenue as a result of the refund would be posted at the booking date, hence altering revenue figures that have potentially been reported/exported.
Example: Booking for $100 dated 1-Jan-2020 will report revenue of $100 for that day.
A refund is performed for that booking on the 10-Jan-2020 for $20.
Revenue will be reduced by $20 on 10-Jan-2020.Change Log
You can now access and view this change log anytime from Venue Manager by clicking on the resources options dropdown on the top right-hand corner and selecting "What's new". You can also access anytime directly at https://changelog.roller.software
WorldPay Refunds
An update has been implemented to mitigate inconsistencies in WorldPay API's in some regions. ROLLER will now trigger a refund immediately where the transaction was created before 04:00 of the current day [rather than upon an unsuccessful reversal request].
Template Studio
Tickets from Template Studio has been updated to display Korean (hangul) characters.
Issue closing till
A fix has been implemented to resolve issues some venues encountered when closing a till session at POS because of an outstanding offline booking.
Incomplete payments page
The incomplete payments page has been restored in Venue Manager.
Changing staff member on POS
Changing a staff member on POS will correctly update the activity log in POS and activity stream in the Venue Manager.
Membership card capture
The last 4 digits of the credit card presented for recurring membership is now showing on the booking details' ticket view in Venue Manager.
Membership refunds
Refunding a membership product will now generate a negative recognized revenue value and zero any deferred revenue. Data for previous membership with refunds have also been adjusted.
Memberships in Playground
A membership discount is now generating in the Playground environment for membership products as they do in the Live environments.
Membership POS redemption
An error has been fixed that resulted in Staff Members being displayed an invalid discount error when redeeming memberships in POS for two consecutive customers.
Membership cancelation / deactivation
The ability to remove a membership product from a booking in POS and Venue Manager has been disabled. To cancel or deactivate a membership, staff are required to utilize Venue Manager and the "Deactivate membership" function.
Bank transfer / pay later update
Guests will no longer be prompted for payment to be completed in online checkouts if the "bank transfer" or "pay later" payment method is selected.
Editing existing bookings in POS
When staff members edit or add an item to existing bookings in POS, it will update the existing booking [instead of creating a new booking].
Create new booking
Clicking the "create new booking" button In Venue Manager from the booking details tab and a future booking date, the availability selector will no longer show an error message indicating what date the new booking should be.
Gift card export
A fix has been implemented to correct the summary figures on the gift card details page in Venue Manager to display correct grand total and remaining balance values in the .csv export.
GL code report
The correct GL code will be displayed in the GL code report when Venues have updated product GL codes.
Attendance & revenue reports discrepancy
A fix has been implemented to eliminate server time discrepancies which resulted in report discrepancies. Data from the last 30 days has also been updated to correct variances.
Transaction & revenue report discrepancies
A fix has been implemented to eliminate discrepancies in funds received between the transaction and revenue reports.
iDeal payment error
Changes to messaging have been implemented to accomodate occasional scenarios where guests using iDeal in online checkout were presented with an unsupported browser error.
Waiver expiry email
An update has been implement to change the URL sent to end customers as part of the waiver expiry reminder email.
Discount code validity
An update has been implemented to discount code validity to ensure the code redemption period matches the end date configured in Venue Manager as per the venues timezone [not UTC].
Discount code usage report
An update has been implemented to display the date and time a discount code was used in the venues local time zone [rather than UTC time].
Activity Stream
Sent invoice data generated during a activity stream outage has been restored to the system.
Updating venue phone number
Administrators can now update the venue's phone number in the venue settings page of Venue Manager.