8 months ago
Platform Updates, Fixes and Enhancements
Sell
- Porgressive Checkouts
- Enhanced online accounts to make it more clear which payment methods were used for upcoming tickets
- Resolved a display issue that made it confusing for users when purchasing gift cards
- Enhanced the checkout to optimize how much description was showing per each product
- Resolved a bug that caused resources to be incorrectly assigned for online checkout bookings
- Fixed an issue which caused the number of guests in a party to decline when items were removed from the cart
- Resolved an issue that caused discounts to include the postage amount of gift-cards in the discounted amount
- Enhanced the checkout to show guests a sold-out disclaimer when they fully book a product and attempt to add more of the product to the cart
- Fixed a display issue that caused the terms and conditions buttons to overlap
- Fixed a visual glitched that temporarily caused the checkout button to be difficult to click on mobile
- Fixed an issue that prevented guests from being able to reschedule their booking if the online accounts advanced rules were configured in a specific way
- Enhanced the checkout so that sub-categories now show in the checkout, when the checkout section is set to display products from a category
- Added the Taiwan country code into the progressive checkout
- Added additional controls in online accounts when guests attempt to change their details
- Enhanced the recent checkout upselling feature to better present addons to guests, to maximize cart attachment
- Enhanced the cart summary in progressive checkouts so that it's clearer for guests to read the items in the cart (or previously purchased, for online accounts)
- Enhanced the progressive checkout so that venues can now link guests to a specific section of a checkout - useful if checkouts are long. This means websites can now link guests to the specific section and eliminate scrolling from guests. (this has been shown to increase checkout conversion rates)
- Venue Manager - Fixed a display issue which showed bookings as overpaid if a tip was captured in POS
- Fiskaly - Resolved a bug that prevented fiscal data from appearing on receipts when the Fiskaly integration had been completed
- Mobile F&B Ordering - Fixed a display issue that asked guests for a tip multiple times unnecessarily
- Memberships - Resolved a display issue that made it difficult for guests to cancel their membership online
- Meta Pixel - Updated the Meta Pixel so that value is linked when items are added to the cart
- POS
- Refunds now correctly include tax when refunding individual tickets
- Fixed a problem that prevented the till from opening in certain circumstances
Manage
- Venue Manager
- Resolved issue preventing export of bookings with '/' in the name, enabling PDF export
- Resolved issue where contact details within a group in an inquiry form did not appear in the header of the Activity Center flyout
- Fixed issue preventing password reset for accounts
- Fixed issue where Tax variations could not be deleted from Venue Settings
- Resolved issue where ticket availability within session passes displayed incorrectly in Venue Manager and Online Checkout
- Fixed issue preventing archiving of standard passes falsely marked as in use by a package after removal
- Resolved issue where item holder names completed via form at checkout were not showing on the booking when purchasing memberships and a session pass together
- Party Packages
- Resolved an issue where two default tax rates were being set simultaneously in Venue Manager, causing Party Packages to incorrectly default to 0% tax.
- Resolved issue with Party Summary Runsheet not filtering resources correctly
- Resolved issue where resources fell off Party Package Bookings after Booking Amendments, ensuring Booking Amendments no longer cause resource drops
- HQ - Resolved issue where HQ staff with custom roles were unable to access Settings > Account despite the option being enabled
- Email Template Studio - Fixed issue where waiver section in confirmation emails was not displaying with red background as per template
- Availability - Fixed an issue where the '2 Hour Field Trip' product, controlled at HQ level, was showing no availability for certain locations despite being set for all venues
- Capacity
- Fixed issue where cancelled bookings were still reserving resources in Daily Capacity
- Resolved issue where cancelled/incomplete bookings were erroneously blocking capacity in Daily Capacity view
Reporting
- Analytics
- Weekly performance dashboard- Insights on the sales, revenue and attendance from past week and guest bookings for the next week, helping venues predict busy periods, plan efficiently for events, and optimize staffing
- Weekly performance dashboard- Insights on the sales, revenue and attendance from past week and guest bookings for the next week, helping venues predict busy periods, plan efficiently for events, and optimize staffing
- API
- bookingItemId added to response for getTickets API
- Reporting
- Fixed an issue with missing data in attendance report
- Addressed an issue with Blank ItemHolderID in members export
- Fixed an issue with guest count showing as 0 in bookings with Packages
- Daily summary now includes Till float in Actual cash total
- Booking ZIP Code export no longer shows Australia when country is blank