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UpdateFix
a year ago

Platform Updates, Fixes and Enhancements

Sell

  • Porgressive Checkouts
    • Enhanced online accounts to make it more clear which payment methods were used for upcoming tickets
    • Resolved a display issue that made it confusing for users when purchasing gift cards
    • Enhanced the checkout to optimize how much description was showing per each product
    • Resolved a bug that caused resources to be incorrectly assigned for online checkout bookings
    • Fixed an issue which caused the number of guests in a party to decline when items were removed from the cart
    • Resolved an issue that caused discounts to include the postage amount of gift-cards in the discounted amount
    • Enhanced the checkout to show guests a sold-out disclaimer when they fully book a product and attempt to add more of the product to the cart
    • Fixed a display issue that caused the terms and conditions buttons to overlap
    • Fixed a visual glitched that temporarily caused the checkout button to be difficult to click on mobile
    • Fixed an issue that prevented guests from being able to reschedule their booking if the online accounts advanced rules were configured in a specific way
    • Enhanced the checkout so that sub-categories now show in the checkout, when the checkout section is set to display products from a category
    • Added the Taiwan country code into the progressive checkout
    • Added additional controls in online accounts when guests attempt to change their details
    • Enhanced the recent checkout upselling feature to better present addons to guests, to maximize cart attachment
    • Enhanced the cart summary in progressive checkouts so that it's clearer for guests to read the items in the cart (or previously purchased, for online accounts)
    • Enhanced the progressive checkout so that venues can now link guests to a specific section of a checkout - useful if checkouts are long. This means websites can now link guests to the specific section and eliminate scrolling from guests. (this has been shown to increase checkout conversion rates)
  • Venue Manager - Fixed a display issue which showed bookings as overpaid if a tip was captured in POS
  • Fiskaly - Resolved a bug that prevented fiscal data from appearing on receipts when the Fiskaly integration had been completed 
  • Mobile F&B Ordering - Fixed a display issue that asked guests for a tip multiple times unnecessarily 
  • Memberships - Resolved a display issue that made it difficult for guests to cancel their membership online 
  • Meta Pixel - Updated the Meta Pixel so that value is linked when items are added to the cart 
  • POS
    • Refunds now correctly include tax when refunding individual tickets
    • Fixed a problem that prevented the till from opening in certain circumstances

Manage

  • Venue Manager
    • Resolved issue preventing export of bookings with '/' in the name, enabling PDF export
    • Resolved issue where contact details within a group in an inquiry form did not appear in the header of the Activity Center flyout
    • Fixed issue preventing password reset for accounts 
    • Fixed issue where Tax variations could not be deleted from Venue Settings
    • Resolved issue where ticket availability within session passes displayed incorrectly in Venue Manager and Online Checkout
    • Fixed issue preventing archiving of standard passes falsely marked as in use by a package after removal 
    • Resolved issue where item holder names completed via form at checkout were not showing on the booking when purchasing memberships and a session pass together
  • Party Packages
    • Resolved an issue where two default tax rates were being set simultaneously in Venue Manager, causing Party Packages to incorrectly default to 0% tax.
    • Resolved issue with Party Summary Runsheet not filtering resources correctly
    • Resolved issue where resources fell off Party Package Bookings after Booking Amendments, ensuring Booking Amendments no longer cause resource drops
  • HQ - Resolved issue where HQ staff with custom roles were unable to access Settings > Account despite the option being enabled 
  • Email Template Studio - Fixed issue where waiver section in confirmation emails was not displaying with red background as per template 
  • Availability - Fixed an issue where the '2 Hour Field Trip' product, controlled at HQ level, was showing no availability for certain locations despite being set for all venues 
  • Capacity
    • Fixed issue where cancelled bookings were still reserving resources in Daily Capacity 
    • Resolved issue where cancelled/incomplete bookings were erroneously blocking capacity in Daily Capacity view 

Reporting

  • Analytics
    • Weekly performance dashboard- Insights on the sales, revenue and attendance from past week and guest bookings for the next week, helping venues predict busy periods, plan efficiently for events, and optimize staffing
       
  • API
    • bookingItemId added to response for getTickets API 
  • Reporting
    • Fixed an issue with missing data in attendance report
    • Addressed an issue with Blank ItemHolderID in members export
    • Fixed an issue with guest count showing as 0 in bookings with Packages
    • Daily summary now includes Till float in Actual cash total
    • Booking ZIP Code export no longer shows Australia when country is blank