POS Smart Menus

Now available to all venues after a successful Early Access Program - POS Smart menus are designed to improve the speed and performance of operators by improving efficiency when selling session based products.

Venues that tested over the busy holiday period experienced improved transaction speed at POS, simpler operation (& thus training) for staff and More than 40% reduction in the number of menu tabs per POS device.

Try POS Smart Menus in your venue

Venue Manager UX enhancements

We've implemented a number of enhancements in Venue Manager to improve usability for staff members:

Slide out panels
Clicking an item in the bookings view opens a slide-out displaying the item details.

Payments tab
A new payments tab has been introduced in the booking view which displays the booking's payment details and transaction history.

Activity stream enhancements
The activity stream design has been enhanced to reduce the height of each event in order to allow more events to be viewed without scrolling. Clicking on an event then expands to display the full event .

Membership Upgrades

Increase your revenue and drive customer loyalty by seamlessly upgrading existing passes or memberships instantly at POS. This feature make this task fast and simple, using the existing payment token when upgrading from an existing membership and will pro-rata all funds due or owed.

Learn more about upgrading memberships

Membership Reports

A set of new membership reports are now available for clients utilizing the membership feature. These reports include:

Memberships report
An exportable report of members which can be filtered by membership status, type and product. Find out more

Membership Redemption report
A report of membership redemptions which can be filtered by membership product and date. Find out more

Membership Event Log report
A report which lists the member status changes which can be filtered by previous and new membership status. Find out more

Membership Growth report
A report which records and plots graphically the new memberships sold, churned members and thus overall growth per day for a period. Find out more

Other updates and fixes:

• Unsaved schedule changes

  A warning will be presented if changes to your session pass schedule have been made but not saved. ROLLER will display a warning message to let you know that there are unsaved changes before you can publish the product.
  Learn more about creating a session pass

• Group bookings in Venue Manager

  When adding a group pass (i.e. 1 group pass = tickets will be generated for 10 people) to a booking in the Venue Manager, the number of tickets that will be generated when the pass is added to the booking will be displayed in the availability selector. A warning message will also be displayed when more than 100 tickets will be generated for the staff member to confirm the action.
  Learn more about creating a new booking in Venue Manager

• Activity stream and availability selector when creating new bookings

  When creating a new booking, you will no longer have to switch between the activity stream and the availability selector. The activity stream tab will be hidden while creating a new booking, and will only be available once the booking is saved and reserved.
  Learn more about booking activity stream

• POS receipt printing setting

  To avoid language confusion, we have changed the setting called "Display multiple purchases of the same item as a single line item" to "Print each item on a separate line". Setting this to "no" will print items in a group. Setting this to "yes" will list each item in a separate line
  Learn more about POS receipt settings

• Attendance report

  We have changed the term "Total redemption count" to "Check ins" and "Unique Visitor" to "Unique Tickets Checked In" to better explain the summarized figures.
  Learn more about attendance report

• Reporting filter

  We have consolidated the payment type filter to only display payment types that are commonly used across all clients.
  Learn more about transactions report

• Discount code usage report

  The term "Remaining validity" has been updated to "Uses" as the column shows the number of times the discount code as been used.
  Learn more about discount code usage report

• Revenue logic for Worldpay Storecards

  An update has been implemented to change the revenue data logic, where it is now treated as a gift card deferred revenue, with no redemption or expiry entry. When the card is used to make a purchase, the gift card deferred revenue will be reduced and transferred to the deferred revenue for the product purchased.
  Learn more about revenue report

• Resending gift card email

  Staff members no longer require the "Can edit past booking" permission enabled to resend the gift card email to a customer.
  Learn more about staff role permissions

• Amount charged for products with custom tax

  Online checkout is now displaying the correct amount charged to the customer when a custom tax percentage is applied to a product.

• Viewing signed waiver in Venue Manager

  The drop-down option now shows the text "View signed waiver (PDF)" displayed correctly.

• Staff roles

  The role "Can overbook capacity" is now displayed correctly.

• Recurring payment for an upgraded membership

  Recurring payments are no longer charging customers more than the defined number of payments if the original membership has been upgraded to a new membership.