We've made some big updates to ROLLER Payments this month to improve your guest experience. 

Ecommerce only plans 

Venues can now implement ROLLER Payments for online processing and retain their current terminals / existing payment provider for card present processing.

This enables venues to realise the significant benefits of ROLLER Payments advanced fraud prevention tools, offer guests the widest range of payment methods including buy now pay later services and improved authorisation rates.

We’ve also enabled support for capturing recurring Membership tokens at POS so that venues using ROLLER Payments for online processing can now offer Memberships! 

This is a massive announcement for those customers that are locked into contracts with payment providers for terminals. You can now sell recurring memberships, improve your online conversion rate and guest experience.

Buy Now Pay Later

Venues using ROLLER Payments can now offer Buy Now Pay Later services including AfterPay, Affirm and ZipPay.

Buy Now Pay Later is an increasingly popular payment option that allows your guests to purchase products or services from your venue today and pay in future instalments. 

Reporting enhancements

We've made an enhancement to reporting to allow configuration of your reports daily start and end time. This setting enables a time such as 3 am to be set as the daily start/end time so that your daily booking data is aligned with the payout time to simplify daily reconciliation.

Debit card refunding

Refund enhancements for debit card brands such as Interac, Bancontact & Dankort. 

Unfortunately, these debit cards do not support referenced refunds, meaning that a refund can not be returned via the original payment transaction, it needs to be processed by a separate refund transaction in POS and the guest must present their card. 

We’ve added functionality in POS to seamlessly support unreferenced refunds. If a booking includes an Interac, Bancontact or Dankort transaction captured at POS, an unreferenced refund will be created via the payment terminal and the guest will be prompted to swipe or tap their card to complete the refund.

Refunds to these cards in Venue Manager are not possible due to these conditions and we’ve added validation to prevent staff from attempting to refund these methods.

Address Verification Service

Venues using ROLLER Payments can now implement an added layer of protection by requiring guests to enter their billing address during checkout. This address forms part of the authorisation request to the card issuer and is verified to prevent fraud.