2-click POS smart menu upgrades 🚀

Smart menus have been a hugely popular upgrade to ROLLER POS. Staff have commented that they've significantly improved the POS user experience, making it easier to learn and much faster to operate.

To help you migrate your POS devices to Smart Menus, we've added this new upgrade function that allows you to upgrade in just a few clicks. Watch how simple the upgrade it here:

Legacy POS menus will be deprecated next month and notifications have been added to these devices in both POS and Venue Manager. 

Check out this Help Center article Upgrade your legacy POS menus for detailed instructions. 

📬 Email delivery statuses are now available

Email is great when everything just works, but sometimes problems delay or prevent delivery. When this happens and a guest calls reporting that they haven't received an email there hasn't been much staff could do other than resending and hope it gets there. 

New we've added email delivery statuses to the Booking activity stream to enable staff to better assist guests and resolve these situations.

Theses statuses include Sending, Delivered, Failed, Marked as Spam and Recipient Blocked with Failed emails providing staff with the reason when they hover on the status.

Find out more about Email delivery status.

Our new Schedules experience is here - join the beta 🥳

The new Schedules experience is a massive enhancement and time saver for venues that sell session based products. It allows staff to create and manage an a venues entire set of schedules within a single, familiar and user-friendly calendar interface. Designed to simplify schedule management and provide you with a holistic overview of what you're selling and when.

Find out more about the New Schedules experience and join the beta.

Share the ❤️❤️ & refer ROLLER

Overs the years, we are have been lucky enough to receive a lot of word-of-mouth referrals from our amazing community, and customers.

Today, we are really excited to be launching our referral program, to reward our community for sharing the love and referring our platform to other businesses in the industry.

So if you are enjoying your experience with us, and have someone in mind who may benefit from using our platform, all you have to do is ...

  1. Log into venue manager
  2. Click on the Options menu in the top right corner
  3. Share the Love by following clicking Learn More and following the prompts

It’s as simple as that. You make the introduction, and we take it from there.

If the business you refer ends up signing up with us, they will receive a free month subscription, AND you will also receive a credit to your business' account for the same amount, as a thank you!

It’s a win for everyone.

New setting to control editing of past bookings

Last month we added restrictions to prevent editing and creation of past bookings in Venue Manager. This impacted some venues unnecessarily such as those that use the cash accounting method so we’ve added a new configuration setting to allow you to control this restriction.

  1. In Venue Manager, head over to Settings > Account > Venue Settings
  2. Unlock the Venue Settings page to enable editing
  3. Scroll down to the Bookings & Enquiries panel and you will see the new Booking Modifications field

This Booking Modifications setting defines how your venue can interact with past bookings. 

Disable all historical modifications restricts changes to any past booking items, preventing past revenue data from changing.

Allow all modifications allow staff to edit any booking and should be used by venues reporting on a cash basis.

You can also enable editing of booking items in the current week/month or set a custom date based on how you manage your reporting and accounting.

Find about more about Modifying bookings in Venue Manager.

New functionality to edit POS till sessions and more!

We've heard your feedback and included in this release the much-requested feature to edit a closed till session, a significant update to in-app help as well as improvements that are focused on consolidating recent major updates to POS tendering, POS smart menus, reporting and memberships.

We've also been working on the Rest API and have a number of beta users currently consuming the API to support use cases such as general availability queries, cabana availability maps and even 3rd party online checkouts.

READ ON for a full breakdown of the updates - enjoy 🚀

Editing POS till sessions

We've completed a major update to till sessions in POS to improve the user interface and add the ability to edit a closed till session. This update:

  • Displays a confirmation warning in when balancing in POS if a cash variance is entered
  • Adds support for editing a closed till session at POS
  • Records historical edits of till sessions to POS notes
  • Improves till session interfaces at POS to enable users to find past sessions and then clearly determine net funds as well as the breakdown of funds received by payment method
  • Added a new staff role permission to enable venues to control user that has access to edit closed till sessions.

Learn more about editing closed till sessions

In-app help resources

We've redesigned the in-app help experience for users of Venue Manager and POS. This update makes learning how to use ROLLER easier than ever by:

  • Displaying contextual help resources to the user based on the page in POS or Venue Manager they are viewing.
    For example - clicking help on the Products page will displays resources specifically related to product management.
  • Adding in-app walkthroughs that guide users through processes and interfaces. We will be continuing to create more walkthrough content over the coming weeks.

ROLLER Payments reports

The ROLLER Payments beta has progressed with select venues now onboarded in England, Holland, Germany and now Australia.

A new Summary report has been added which aggregates transactions by date, method and channel, presenting a summary of submitted attempts, authorised transactions, refunds, chargeback and settled transactions. This report has been created using ROLLER's new reporting framework and thus includes grouping and export to excel functionality.

POS updates

  • Updated tendering and discount issues relating to currencies which use a comma cent delimiter instead of decimal such as Euro
  • Fixed issue where staff with manager role type were not able to view device, till history and current till pages
  • Updated minor UI issue with the positioning of type in the quantity arrows controls
  • Added restriction to disable quantity button on bookings where a membership discount is applied
  • Added a new POS notification when an error in connectivity to ROLLER servers occurs

Smart menu updates

  • Fixed issue in Venue Manager where 'Add Products' button in smart menus was not working when the button was pressed for the second time on the page
  • Resolved issue editing a section after it had been moved
  • Fixed an issue where sections disappeared or where uneditable following the removal of another section on the menu
  • Fixed issue where smart menus could be edited without clicking the 'Unlock to edit' button

Membership updates

  • Updated reactivation behaviour so that members are charged based on the membership anniversary date if there is no outstanding booking balance.
  • Added a function to export memberships to CSV.
  • Fixed an issue with memberships incorrectly displaying a 'ticket expired' status
  • Resolved discount issue related to duplicate custom ticket IDs
  • Fixed issue with Adyen recurring payments
  • Updated membership search for venues who do not use waivers to also display custom ticket name in search results

Rest API updates

A number of updates have been implemented to support Apps consuming ROLLER's Rest API, including:

  • Production API credentials are now able to be used in playground environments and credentials created in playground will not be deleted with playground data is refreshed
  • New Products endpoint created
  • Product availability endpoint updates
    • Tax rate data added
    • Session sales dates and cut off time data added
    • Standard pass sales period data added
  • Booking endpoint updates:
    • Fixed an issue with Booking Fees on the Booking endpoint
    • Fixed issue with Package sessions
    • Additional capacity validation for PUT calls
    • Added ability to cancel/refund payment DELETE calls

API channel updates

To support bookings created via API we've:

  • Added 'API' filter value to all grids and reports that provide a sales channel filter
  • Added API as a channel to the Transactions by Channel report
  • Updated the Funds Received section of the Daily Summary report to:
    • Separate the Tender Type and Channel sections

Payment Method filter update

The Payment Method filter has been updated and an 'Other' payment type is added which aggregates a number of payment sub-types such as PayPal, iDeal, Sofort, etc. Payment method values are as follows:

  • Cash
  • Cards
  • Bank transfer
  • Cheque (if activated)
  • Voucher
  • Wallet (if activated)

InMoment integration updates

The integration has been enhanced to support additional events, namely: + Post party/group booking attendance survey + New member purchase welcome + Member anniversary survey

Reporting updates and fixes

  • Resolved issue which prevented adding a report to favourites section after search
  • Fixed search issue in the Discounts by Booking report
  • Fixed issue with broken links to the Trial Balance report
  • Updated tooltips to resolve an issue where the tooltip sticks when viewing and grouping a column
  • Resolved an issue where the mouse cursor did not change on hover of clickable objects

Adyen online payments

Resolved an issue with modal windows that prevented online checkout users from opening the payment modal for the second time in a session.

Display issues on MacOS

Fixed minor UI spacing issue for MacOS users which affected some pages in Venue Manager and made the interface unreadable.

Converting incomplete bookings

Fixed an issue where ROLLER Payments updates had restricted the ability to convert incomplete bookings.

POS device float

Added validation to only allow numeric values.

Gift card search

Fixed an issue where the updating of a gift card id caused it to become unsearchable in POS or Venue Manager.

Saved views

Fixed an issue for users with access to multiple venues where saved venue changes were not independent and were applied across all venues the user had access to.

Ticket description links

Fixed an issue inserting hyperlinks into the ticket description field.

Guests items

Fixed an issue where items were not displayed in Venue Manager > Guests > Items tab.

Massive reporting upgrade, ROLLER payments beta & more ...

We've listened and actioned user feedback that described various challenges experienced reporting and analysing ROLLER data. A team of designers, developers, customer success and product specialists have focused on this challenge and this release is a mammoth update of ROLLER Reporting. 

It is the first of multiple planned phases of upgrades. As you will read below, these enhancements provide a significantly improved user experience for you as a user, however, hundreds of hours have also been spent improving our reporting technology and automated quality control processes.

We hope these updates help you to manage your venue more effectively and we encourage you to find out more and watch the demo video.

Reports upgrade

A major overhaul of ROLLER reporting including the underlying technology, a new automated testing framework and new features including:

  • New reports home page with more reports, favourites, help info and search
  • Drill-down access to the booking slide-out panel
  • New data grouping feature
  • Export to Excel
  • Refactored saved views to improve performance and usability
  • Many more usability enhancements for data display, column tooltips & report controls.

Find out more & watch the demo video

ROLLER Payments beta

We've launched our ROLLER Payments beta, a collaboration between ROLLER and Adyen to deliver a seamless and fully integrated global omni-channel payment experience. ROLLER Payments simplifies payments management from sign-up to payout by integrating these experiences directly into the ROLLER platform.
ROLLER Payments is in beta and currently available in limited countries.

HQ Report beta

We have created our first HQ multi-venue report for testing which aggregates data for all HQ linked venues.

Copy from activity stream

We've added the ability to highlight, copy and paste text from the booking activity stream in the Venue Manager.

Smart menu improvements

You can now easily change the section where tiles display when editing smart menus that utlize multiple sections. We've also fixed some issues with the display of session times for some ticket types.

Saved Views updates

As part of the reporting enhancements, the user experience and performance of Saved Views has been improved. These benefits extend to other parts of Venue Manager including Bookings, Runsheet, Daily Capacity, Bookings Calendar, Companies and Waiver Holders pages.

Ticket logo deprecation

The ticket template has been updated to utilise the default logo located in the brand & appearance section of the Venue Manager and the ticket logo has been deprecated as a result.

Weekly availability deprecation

The weekly availability view has been removed and deprecated. This view was a legacy view which has now been superseded.

Other updates and fixes:

  • Membership UI updates - fixed minor UI inconsistencies when creating membership products.
  • Membership name improvements - when a name is assigned to a membership ticket in POS, this data will correctly pull through to the Venue Manager.
  • Staff creation - we've updated the staff welcome email so staff members are required to complete the account creation process before being prompted to log-in.
  • Adyen refunds - integrated refunds have been enhanced to subscribe to notifications to account for scenario's where the merchant's account has insufficient funds to process the refund.
  • Deferred Revenue - fixed an issue where some instances of expired bookings were appearing when selecting a future date.
  • Waiver form signature - applied an update to fix issues with the signature field on Waiver Kiosk mobile devices.
  • POS keypad re-alignment - implemented small POS design updates to move the keypad for complimentary payments so it's in line with other payment types.

New POS login experience & other updates/fixes

Enhanced POS login experience

You can now quickly and easily enter your POS PIN using our on-screen keyboard. This optimisation increases the speed of operation and reduces staff fatigue by eliminating the hand travel between the keyboard and touch screen.

Qatar support for PayFort

Venues operating in Qatar can now process online transactions using our PayFort integration.

Removal of "Manager's code"

The device-level Managers code has been removed. This code was a legacy control implemented prior to staff member level roles and hence is no longer required.

Support for Swiss Venues

We can now create and manage venues in Switzerland that comply with local language & currency requirements.

Venue Manager terminology updates

The label 'payment' has been changed 'status' & 'owing' to 'balance' in Venue Manager to maintain consistency and avoid any confusion for staff.

Other updates and fixes:

  • Expiring existing waivers - this fix ensures all existing waivers are expired when updating your waiver, if selected. This action was failing for some venues with a large number of waivers.
  • Smart menu updates - we've released several improvements of the new smart menu feature to support barcode scanning, implemented UI enhancements in Venue Manager, fixed UX issues with session products & playground usability.
  • Unpaid POS bookings - enables the entry of $0 bookings in ROLLER POS if the staff members permissions permit.
  • POS cash rounding - a fix has been applied to correctly round transactions involving discounts and cash payment at POS, to eliminate whereby an amount owing balance.
  • Venue Manager payments - a fix was applied relating to the processing of card payments for staff members with access to multiple venues in Venue Manager.
  • Strong POS PIN validation - we've improved validation for staff roles that require a strong POS PIN so that staff accounts can't be created without a POS PIN equal to or greater than 8 characters.
  • Discount date selector UI fix - we've added changes that improves the user experience when selecting redemption dates for discounts.
  • Kounta gift card redemption - we made updates to our integration to support recent changes by Kounta to ensure clients can continue to redeem ROLLER gift cards in Kounta.
  • Package ticket improvements - package tickets will now display the booking date under the 'when' section of the email confirmation instead of the sales period.
  • Staff validation update - we've added further validation to make it clear to the user that the last name is required when creating new staff accounts.
  • Form description - fixed a small UI issue when updating the description of a form.
  • Axess integration update - we've updated our Axess integration to support recent firmware changes implemented by Axess.
  • HQ reporting category sync - updated the HQ to linked venue background task to sync the child reporting ID or each item to its associated products.
  • Date selector - fixed a minor UI issue with the height of several modal windows which affected the ability to easily interact with UI elements such as date pickers and drop down elements.

POS updates galore with Smart Menus, a new membership redemption experience & fraud enhancements

Smart Menus

We're very excited to announce that new Smart Menu feature for POS now supports all product types - from standard passes to session passes, add ons to stock items. Additionally, we've added the ability to implement sections within a Smart Menu. 

Learn more about POS Smart Menu

Membership Redemption at POS

A brand new experience for staff members at POS when redeeming memberships to improve efficiency and accuracy of headcount reporting. These user experience changes also extend to sales flows for memberships where waivers are associated with the membership product and some minor improvements to the waiver assignment interface.

Learn more about redeeming membership in POS

POS fraud enhancements

A Venue Setting has been added to enable venues to force authorisation of all refunds [via POS PIN's] for any refunds at POS regardless of the staff member which is logged into the device. Learn more about venue settings

New staff permission has also been added, "Require strong POS PIN" in the staff role management function in Venue Manager. When enabled, this will require any staff member with that role to create a POS PIN that is a minimum of 8 characters in length.

In many cases, staff members become aware of the POS PIN of managers with 4 or fewer characters. This setting is designed to improve security and encourage staff members with higher privileges to utilise devices such as RFID wristbands. Additionally, we are passing out the support of the shared device level "Manager PIN". Learn more about staff roles

Other updates and fixes:

  • Plain-text email - to increase deliverability, we are now sending both an HTML and plain-text version of our emails to your customers.
    Learn more about emails sent to your customers from ROLLER
  • Waivers search improvement - waiver search has been optimised to manage common non-numeric characters entered by guests so that searches can now be performed by typing any type of format including 3334445555, 333-444-5555, (333) 444-5555, or 333 444 5555.
  • POS incomplete payments - if partial payment has been applied to a booking and the browser session is refreshed, a pop-up window will be displayed to prompt the POS operator to proceed to process full payment or dismiss the window [if their staff permission enables].
  • Braintree SDK upgrade - updated the SDK which ROLLER utilises to integrate with Braintree as they announced deprecation of the legacy SDK which we were previously using.
  • POS sold out banner - a "sold-out" banner will now be displayed in POS if a stock item has a quantity level of 0.
  • Sequential receipt in Venue Manager - we have extended our existing functionality to generate sequential receipts, now available for Venue Manager generated receipts as well.
    Please get in touch with our Support team to enable this on your venue
  • Customer pays fees setting - tooltip displays warning text that when active, customers will be notified of the following fees before making payment: Credit card fee (%), the Transaction fee (%), the Transaction fee ($), Product fee (Per product).
  • Product availability in Smart Menu - product availabilities are now showing correctly in Smart Menu.
  • Overbooking in Venue Manager warning message - minor UI issue has been rectified to ensure the warning message when overbooking an item in Venue Manager is displayed correctly.
  • Currency display in POS - minor UI issue has been rectified with the display of Swiss and French currencies in POS.

New POS tendering experience to improve speed + heaps of other updates

New POS tendering experience

We've redesigned and rebuilt the payment tendering interfaces in ROLLER POS to provide a more intuitive and streamlined process with improved functionality with respect to multi-tendering of transactions. This enhancement is designed to improve staff efficiency, accuracy and training.

Learn more about processing transactions in POS

Dashboard enhancements

Your dashboard in Venue Manager has received a makeover to make it simpler for you to track key metrics. A new Revenue metric has been added and you can now view all metrics for any date using the dashboard global date selector.

If your venue has activated ROLLER's membership functionality, a new panel has been added to the dashboard to display key metrics including active members, a summary of recurring payments processed, sales and churn.

Learn more about the dashboard features in Venue Manager

Xero export for cash accounting

We have added a cash accounting version of the Xero export report, where revenue is recognized when funds are received. Please contact our Support team if you would like to get access to this report.

Learn more about Xero export for cash accounting

Added support for PayFort to Invoice widget

Invoice widget now supports the PayFort payment gateway via a hosted payment page flow. This enables guests to pay invoices directly using their credit card using the invoice email link.

Learn more about sending invoices from ROLLER

Other updates and fixes:

  • Gratuity report - now includes Booking ID to help you reconcile tips when needed. Learn more about Gratuity report
  • Transactions by product report - has been updated to reflect adjustments related to refunds after redemption/expiry and cancellation. Learn more about transactions by product report
  • Recurring pass check in - function has been update to enable a POS operator without "can edit past bookings" permission to check in a recurring pass post the first check-in. Learn more about checking in booking in POS
  • Xero export date format - all dates in the Xero reports are now exported in YYYY format.
  • Exclusion period in session pass - dates excluded on a session pass under the "advanced settings" section is now displaying correctly in the checkout.
  • Attendance reporting correction - an anomaly discovered for a small number of venues have been fixed with all historical data corrected. All affected venues have been notified earlier this month with a recommendation to regenerate reports from the 1st December 2019 as they could include increased headcount and thus revenue in that period.
  • Auto-check in using barcode scanners when the auto-check in setting is enabled, tickets scanned using a barcode scanner is automatically checked in without any additional buttons need to be clicked.
  • Discount code limit per customer is now applying correctly in the checkout, Venue Manager, and POS.
  • POS booking adjustment and activity stream - the booking activity stream in Venue Manager is now correctly recording any adjustments made to a booking in the POS (i.e. removing a ticket from the booking).
  • Ticket status - logic has been updated to ensure the correct status is displayed when viewing a booking's ticket status in Venue Manager under the Booking details > Items.
  • Address autocomplete - typing in a new address located in the US will now bring up a matching address automatically.
  • Country field mapping for customers located in the Netherlands - typing in an address in the Netherlands will now map the country name correctly to the customer's profile.
  • Ticket purchased time - the purchased time displayed on the tickets sent to customers is now correctly displaying the time based on the venue's timezone rather than UTC.
  • Updating membership payment details in POS - a fix has been put in place to enable POS operators to update credit card details for recurring membership payment in POS again.
  • Credit card fee for recurring membership payment - if a credit card fee is set by a venue, the recurring membership fee will include this to the total balance charged to the customer.
  • EOD (multi day) balance report - reporting logic has been fixed so that memberships that have been checked in (redeemed) and then refunded and cancelled will balance the deferred revenue and recognized revenue correctly.
  • FirstData Singapore payment gateway - we have updated our integration to send the same MxissueNo reference in both the authentication and authorisation calls as requested by FDMS.
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