Hear from Bron Launsby (CEO and Founder, Slick City) and Luke Finn (CEO and Co-founder, ROLLER) as they dive into how Slick City became one of the fastest-growing franchises in family entertainment. Learn about the systems and strategies that powered their franchise-first growth model.

Register now!

Check out our latest webinar for a look at what’s new and upcoming in ROLLER.

We cover many exciting new products and features—including price rules, automatic discounts, and how you can unlock self-serve experiences for the entire party journey! 

Watch now

This month’s updates focus on delivering smoother guest experiences and giving staff greater control:

• 🏷️ Automatic discounts in checkout
  Add discount codes directly to your checkout URL — no typing required! Discounts apply automatically when guests meet the criteria, helping boost conversions and reduce support requests.
• 📸 Membership verification at POS
  We’re gradually rolling out photo-based membership verification at check-in, making the process faster, more secure, and easier for staff to manage.
• 🎟️ Clearer ticket availability for group bookings
  For single-booking, multiple-ticket products (like game rooms), guests can now see the number of spots available per session (eg “10 left”) instead of the number of remaining resources (eg “1 left”). This gives guests a clearer picture of availability — especially when booking for groups.
• 🇩🇪🇺🇸 Local compliance updates
  For our German customers, an updated Till closure report when closing tills from POS now supports Z-Bon reporting requirements, with added fields (eg business details, gross receipts by tax rate). For our US customers, CARL compliance settings ensure you’re meeting local requirements with ease.

👉 Check out how to get started with these updates - and discover more - in our Help Center!

Learn more

Sell

• Online Accounts
  • Party booking confirmation emails now include a "Manage Booking" button for easier access and updates.
  • Improved capacity messaging for single-booking resources to reduce confusion around availability.
  • Corrected visual issues when editing bookings with products that include deposits.
  • Restored functionality for date-based URLs in online checkout for venues using date-led checkout configurations.
  • Fixed a bug where the "Redeem Now" button could disappear when applying multiple discounts to an even number of tickets.
• Fiskaly
  • Updated till closure reports to align with German compliance standards, including Z-Bon enhancements.
  • Receipts now display the TSE-Serienummer when required for German fiscal compliance.
• Cloud Printing: Added compatibility with the TM-U220iiB printer model to support a wider range of POS hardware.
• POS: Notes added to existing bookings in POS now save reliably.
• FreshKDS: Resolved an issue where newly added identical items to a tab were not showing on the KDS screen.

Serve

• Waiver app: A fix to apply the correct translation on the email printout of a Multilingual waiver when using the Malay/English settings.

Market

• Discounts
  • Enhanced the results when searching for codes within a discount campaign. It will now search for all valid codes associated with a campaign.
  • The alert will notify staff members when attempting to redeem a discount beyond the set limits.
• Email templates: A fix to ensure that custom colour schemes will be correctly applied to email templates.
• Memberships
  • Enhancement to make it faster to check-in season pass holders who have pre-booked - and reduce the need for physical identification or printed season passes for our customers.
  • Resolved an issue to ensure the correct expiry date displays for tickets added to Google Wallet.
  • Updated the Membership Details email to replace the default ticket ID and display the custom ticket ID assigned to the membership.

Manage

• Schedules
  • Operating Hours now support post midnight sessions.
  • Corrected visual glitch where selecting a closed day in temporary hours incorrectly showed all same weekdays as closed.
• Daily capacity: Fixed display issues with notes in consecutive block capacities on the Daily Capacity page.
• HQ: Restored the price field in the bulk edit flow for stock products at HQ.
• Invoices: Resolved an issue where invoices were generated but not visible within the Booking details in Venue Manager.
• Packages: Resolved Venue Manager preventing multiple variations of a package product from being added to a single booking.
• Party Packages: Fixed an issue allowing multiple group rates to be added in Party Package scenarios; now correctly limited to one group rate per booking.
• Payments
  • Fixed rounding error in POS that caused a one-cent balance due on bookings when using 3-decimal tax rates.
  • Fixed issue where gift card payments in Venue Manager only applied the deposit amount, even when total due was selected.
• Resources: Addressed an issue where partially blocked single-product resources were allowing ineligible double bookings.
• Staff roles: Staff users assigned the "Dashboard" role can now access the Dashboard in Venue Manager as expected.

Integrations

• API and Webhooks
  • Added the ability to backfill historical data over multiple days by exporting via a new 'bulk export' webhook.
  • Added the ability to manage discounts and discount codes via the RestAPI.
  • Guest records can now be updated via API, enabling external management of guest details such as guest flags.
  • Public API consumers can now be notified via webhook when a guest record is deleted in their platform.

This month, we’re streamlining party management for both guests and staff. Next up, you can set minimum and maximum limits for how many session pass tickets guests can book, enabling smarter upsells and better group management. And, keep an eye out for the refreshed package setup UI in Venue Manager. We’ve also got some compliance updates and an improvement to the guest segmentation export.

🥳 Guests can self-serve their party bookings from their online account — fewer calls, more upsells, better experience.

🔨 Booking management UI updates — streamlined and easier to set rules for specific products.

🎟️ Set min/max purchase limits for session pass products — boost ticket sales and manage group sizes.

🍔 Package product setup UI updates — easier to manage bundled items, with more exciting customization options coming soon.

🏡 Full guest address fields now included in segmentation exports — easier way to send physical mail and strengthen guest connections.

🖱️ Click-to-cancel changes for US customers — simplify membership cancellations and stay FTC compliant.

💳 Manual credit card entry removed for gift card sales in Venue Manager — protect payment security and maintain PCI compliance. 

Learn more

Sell

• Memberships: For US venues, when a membership is sold via the online checkout, guests will be presented with a confirmation box to confirm the membership subscription they are entering into. Venues can configure terms & conditions and cancellation wording on their membership products.
• Mobile F&B Checkout: Resolved a visual glitch that made it difficult to use the checkout.
• Online Checkout: Fixed an issue that prevented consecutive sessions from being purchased for the correct session times.
• POS: Resolved an error that caused operators to receive a Fiscal error (requesting guest details) when making a purchase.
• Self-serve Kiosk: Fixed a bug that caused product names to extend past the product add-on box when using Self-Serve Kiosk in desktop mode.

Serve

• Capacity view
  • Capacity usage in Conqueror that hasn't originated from ROLLER is displayed on Capacity View.
  • Capacity view supports drag and drop updates for multi-resource bookings.
• Email Templates: To improve email security and deliverability, ROLLER blocks the use of shortened URLs in Email Templates.
• Forms: The BookingOwner fields provided via Forms are correctly captured in the guest accounts.
• Gift Cards: Gift card status remains as Valid when POS is set to "Auto Check-In on Purchase".
• Memberships: Fix to validate expired membership code usage in online checkout.
• Resellers: There is a new configuration available to automatically cancel unpaid Groupon bookings.
•  Waiver app: Malay (ms-my) language now supported.

Market

• Campaign Monitor: Integration settings error messages have been improved for Campaign Monitor when no lists are found.
• Discounts: Buy and Get HQ Discount Codes work when more than one stock variation is in a cart.
• Emails
  • Fixed the salutation in Payment Receipts email if Booking.FirstName is used.
  • Order confirmation email displays the form name when Form.Name is used in the template.
  • Order confirmation email uses the Phone and Email of the alternative address, if provided in product configuration.
• Guest records: For Guest > Company, the Primary Contact Email is now displayed as the Email in the summary for Company records.
• Exports: Address details have been added to the Segmentation export. 

Manage

• Exports
  • “Contact Name” is now available when exporting bookings from Venue Manager.
  • Resolved an issue with links to open or download Scheduled Reports.
• HQ
  • Resolved an issue where HQ Roles were duplicated on cloned venues.
  • HQ Discounts removed from Controlled Venues now correctly appear as archived.
• Party Packages
  • Fixed incorrect overbooking behavior when editing ticket quantities on Party Package bookings.
  • Individual packages can now be refunded correctly in VM when multiple of the same package were purchased.
• POS: Resolved rounding issue where a one-cent balance remained on bookings due to 3-decimal-point tax rates.
• Pricing rules: Fixed issue where editing a CX3-created booking in VM caused quantity-based price rules to be skipped.
• Schedules: Fixed “Session has been removed from Schedule” error when editing historical bookings with all modification options enabled.
• Staff
  • Staff Addition form now clears submitted data and errors between entries without requiring a page refresh.
  • Fixed an issue preventing selection of the “Booking Agent” role when creating staff accounts.

Platform

• Payments: To improve payment security for online payments, localisation updates have been made when requesting postal code input for credit card payments via Online Checkout.

Sell

• Cloud printing
  • Fixed an issue that prevented more than 12 stock items from being selected in print station settings.
  • Resolved a bug that prevented the table name from appearing on a docket for stock products added to an existing tab.
• Memberships: Resolved a graphical bug that caused memberships to display as "Current" despite being expired.
• Online accounts: Resolved a bug that prevented some guests from updating card details.
• Online Checkout: Fixed an error that caused consecutive sessions to appear as available despite a lack of future availability for the additional sessions.
• POS: Resolved an issue that caused barcode scanners not to add a stock product to the cart after the barcode was scanned.

Serve

• Mobile check-in: Fixed occasional MCI load issue.
• POS
  • POS - Can now require attaching a waiver to a ticket when taking split payments.
  • Cash in/Cash out updated fixed. Venues advised to reload their browser if the Submit action is still disabled.
  • Package purchased at POS now prompts for a waiver on all tickets included in the package.
  • Fixed POS Operator so that staff are unable to reschedule bookings in POS.
• Template studio: Booking payment receipt PDF is available on Template Studio to support translations and customisations.
• Waivers: Existing waiver holders are no longer asked to complete the waiver again (online waiver link).

Market

• Discounts
  • Discount code booking and redemption date restrictions allow a single date.
  • Membership discounts configuration simplified by including 'unlimited' in the selection options.
  • Fixed an issue where discount codes are dropping from bookings when a booking is edited.
  • Discounts allow 0.00 amount to allow for tracking of community campaigns using unique codes.
  • Buy and Get HQ discount codes fixed when selecting more than one stock variation.
  • "Maximum possible discount" is available when filtering by "Gift cards" or "All products".
• GX Score: Fixed "Read More" in GX score dashboard so that it opens the specific comment.
• Memberships
  • Membership details e-mail template now sends test e-mails for all applicable bookings.
  • POS2 - Split payment fixed when redeeming a membership.
• Waivers: Fix to allow certain email domains to be captured against booking holders in VM.

Manage

• Daily Capacity
  • Daily Capacity view now correctly shows the overbooked status after booking updates.
  • Booking info on Daily Capacity page now reflects correct data when block capacity overlaps session times.
• Exports: Umlauts/special characters now display correctly in Excel/CSV download.
• HQ
  • HQ Party Package sales availability now correctly syncs to managed venues.
  • Fixed HQ Party Package phrase for party name not transferring to connected venues.
  • HQ Party Package sales availability now properly transfers to connected venues.
• Party Packages
  • Resolved an issue where Party Package variation was not adhering to the Party Package Program.
  • Fixed an issue with the creation of Party Packages with durations longer than 120 minutes.
  • Resolved an issue where some resources were not being assigned to Party Package bookings.
• Products: Fixed issue where "Alternate address" checkbox would uncheck when editing a product.
• Reports: Added bookings created & bookings cancelled columns to Till closure report.
• Resources: Cancelled bookings can no longer be re-opened to prevent overbooking of resources.
• Search: Improved consistency of guest search results by phone number in Venue Manager.
• Staff
  • Fixed issue preventing access to the options menu on the staff list in Venue Manager.
  • Staff addition form now resets properly between submissions to prevent errors.
• Wallets: Fixed issue preventing saving Wallets as user-defined costs without a price.

Platform

• Payment methods: iDEAL component in checkout update to latest version.
• POS: Fixed a reporting issue where tips contribute to the Booking Balance, resulting in an overpaid booking status.
• Venue Manager: Fix to trigger VM Onboarding Survey.

Sell

• Online accounts: Fixed an issue that caused guest phone numbers to be shortened, which prevented guests from accessing their online accounts.
• Cloud printing: Fixed an issue that prevented the booking ID from appearing on a receipt.
• Online checkout
  • Resolved an edge case that made it challenging for guests to pay using Worldpay cards at the checkout
  • Enhanced the wording of validation and error messaging when an unexpected issue arises in the checkout
• POS: POS will now ask for the manager pin when clicking the print button from the activity page

Serve

• Guest lists: Share links in emails when viewed via Desktop are a traditional copy action

Market

• GX Surveys: Corrected an issue preventing notes being saved against GX Survey responses
• Wallets: Member expiry is updated correctly in wallets for membership products configure to be valid X days from redemption

Manage

• Analytics: Fixed an issue where the Party Package Insights dashboard did not return data prior to the last 90 days.
• Bookings
  • Resolved an issue that resulted in booking two parties for the same resource.
  • Fixed an issue where employee email addresses were displayed instead of names when logging a call on a booking.
• HQ
  • Resolved mismatched sales availability for gift cards created by HQ venues and used in HQ-controlled venues.
  • Fixed issue where non-HQ reporting categories changed to HQ categories despite HQ sync being disabled.
  • Corrected issue preventing HQ venue users set as account owners from making venue setting changes.
  • Resolved issue preventing switching from "No Expiry" to "Select Dates" in gift cards for HQ-controlled venues.
  • Fixed duplication of stock variations created at HQ on the venue level.
• Schedules: Added support for Maximum bookings window to be set in days.
• Tax: Resolved issue preventing fee changes due to two taxes being set as default
• Reports: Fixed an issue with exported reports not showing special characters from other languages correctly.
• Invoices: Update the terminology on the invoice widget page to be compliant with EU/UK laws.
• Party Packages
  
  • Corrected Progressive Checkout displaying incorrect guest counts for Party Packages.
  • Fixed inaccurate party count displayed on the Parties Hosted Dashboard if the party booking had other purchases on a prior date.

Sell

• Online accounts: We addressed an issue that caused guest phone numbers to appear incomplete after a guest created an online account.
• Legacy printing: Resolved an issue that prevented dockets from automatically printing when a tip was paid on the card terminal.
• Online checkout
  • Resolved an issue where product description text was being cropped when viewed on mobile devices.
  • Fixed an issue causing session capacities to display incorrectly based on the availability of items within the package.
  • We’ve updated the party package booking process so that guests must select their add-ons before proceeding.
  • Symbols can no longer be entered into the guest phone number field.
  • Fixed a problem that caused package products to display incorrect availability when “today” was excluded in the product schedule.
  • Resolved a graphical issue that caused tax to appear incorrectly during the checkout flow.
  • When the home page does not have a widget configured, we now automatically redirect any checkout visitors to the products list page.
• POS Folders: Removed the unnecessary confirmation request when navigating away from the POS Folders page. Now, if no actions require a prompt, you can move freely without being interrupted.
• POS Tabs: Resolved a problem where the last modifier option was always added to a tab whenever a stock item was added.

Serve

• Guest Check-in
  • A manager PIN is now required to check in banned guests when assigning waivers.
  • The over age minor banner is supported by POS.
  • Relocate “Reschedule Session Time” Button in POS to Improve accessibility for POS Operators.
  • Relocate “Send Waiver Request” Button in POS to improve accessibility for POS Operators.
• Guest List: The time display format, for the Guest List feature, now aligns with the venue’s locale settings.
• Mobile check-in: Add-ons and Stock are now supported in the check-in restrictions configuration in Venue Manager.
• Online Checkout
  • The post-purchase waiver signing guide can be switched off in checkout settings.
  • Removed the redundant marketing opt-in checkbox from Progressive Checkout when a guest is prompted to sign a waiver.
• Wristbands: Wristband configuration is now updating in Playground environments.

Market

• Discounts
  • Buy & Get fixed amount discount code automatically scales as items are added to the cart.
  • Membership discounts prioritize the lowest-value item in bookings.
  • Discounts issued on purchase of party packages are per product.
  • Membership discounts persist in POS when additional items are added to the purchase.
  • Fixed-amount discount calculations are correctly applied to packages.
  • Fix so users can import codes via CSV for existing discounts.
  • New "per membership" discount usage rule allowing for usage limits across the lifetime of a membership.
• Guest communication
  • When a booking is rescheduled, the booking reminder is sent based on the updated booking date.
  • The Booking Agreement Terms and Conditions email has been added to the Template Studio and now supports editing and translations.
  • Enabled translations for “Additional Information and Resources” content in Template Studio.
• GX Score: Response export includes customer contact information.
• Reporting: Improved Guest Data and Waiver Holders export performance.

Manage

• API
  • REST API: Added ability to update expiry dates & custom ticket IDs on Bookings.
  • REST API: Added POS Notes to Get detail of a booking & Bookings webhook.
  • Redemption webhook: Added deviceId.
  • Data API: Added more fields to the Get Bookings.
  • Data API: Added Customer flags to Get Customers.
• Booking payments: Provided clearer guidance on payment location for some bookings with multiple payments.
• Bookings
  • Corrected deposit amount calculation for invoices/payment links for bookings.
  • Resolved issue where bookings created in Venue Manager did not assign resources to products.
• HQ: Resolved issue where resources were not retained for HQ Party Packages.
• Reports
  • Fixed duplicate entries when selecting a product category with a session pass in Revenue Recognition.
  • Fixed missing quantity records for $0.00 item cost sales in the COGS Report.
• Schedules: Fixed issue allowing session bookings ending at or after midnight on progressive checkout.
• Sessions
  • Addressed incorrect pricing for consecutive session bookings created in Venue Manager.
  • Fixed issue where unavailable products appeared in CX3 when 'Display after midnight sessions' was enabled.

It’s a new year and we’re kicking it off in style with updates to make your POS operations run smoothly and quickly, make setting membership discounts for promotions and special events even easier and enhancements that will increase your checkout conversion rates.

• It’s now easier than ever to get waivers sent and signed from POS! As you create a new booking in POS, you’ll be directed to request or assign a waiver to each ticket that requires one before processing payment.
• We’ve added a new Per Member option for your membership discounts. You can set a total redemption limit per member for the lifetime of their membership, rather than relying on time-based limits. 
• Reduce “clicks” and increase conversion rates with the newest overlay checkout enhancement. You can now send guests directly to a specific product, date and session time in the checkout (eg 1-hour jump pass on Monday 24 February at 2 pm).
• We’ve enhanced online checkouts to redirect to the products list page if a homepage hasn’t been configured, leading to a better guest experience and better conversion rates.

Learn more