Don't leave your memberships behind!

You can now import all memberships when you migrate your venue to ROLLER 🥳

Memberships and subscription based experiences are one of the much loved areas of ROLLER and is a key driver to the success for many of our venues. 

Our new membership import feature now allows venues to transfer over memberships from their old software to ROLLER. This feature enhancement manages the payment token transfer processes allowing for a seamless guest experience. 

This feature is live and available to clients migrating to ROLLER who are using the Worldpay (Vantiv) integration. To find out more about migrating your memberships, please reach out to the ROLLER Customer Success team.


Partnership with Fiskaly for our German venues

Germany has introduced a new regulation whereby all devices processing sales must be equipped with a certified device that records all transactions and issues a cryptographically signed receipt. 

To help make sure our German venues are compliant we have partnered with Fiskaly to provide a simple and safe cloud solution without the need for hardware devices. 

If you are a German venue make sure you contact our Customer Success team to purchase the Fiskaly addon and organise implementation ahead of the March 31 government deadline.

Platform updates, enhancements & fixes

Today the following updates, enhancements and fixes have been deployed:

Performance improvements

POS

  • Number pad -  Fixed the POS on-screen number pad to now show a decimal dot  
  • Support button - Resolved an intermittent issue with the support button appearing covering the bottom right corner of the POS

Payments 

  • Refunds - Updated how refunds in ROLLER are being requested as Settlements in Worldpay
  • Printing - Fixed issue where you could not print tills through the VM
  • VM Payment - Resolved an issue where VM payment was not working and WorldPay HPP did not load
  • EFTPOS in ROLLER Payments - Fixed an issue where ROLLER Pay EFTPOS payments were categorised as 'Other' payments

UI Updates 

  • Activity Stream - Updated an incorrect date format
  • Import template - Update to remove irrelevant fields and add in validation 
  • Gift Cards - An improvement to make the "View gift card" page translatable

Other Items 

  • Attendance Ticket Report - Resolved issue where some bookings were missing from Attendance by Ticket report
  • Cancelled Memberships -Resolved an issue where cancelled memberships are still updating their expiry dates and updating each billing anniversary
  • Data - ROLLER Pay data integrity checks to make sure we are matching Adyen data
  • VM - Fixed an issue where the CX next available session button was not functioning within the online checkout if there was a ticket available on that date but “hide from online sales” is ticked
  • Schedule Manager - Fixed an issue where a unique schedule name error occurred despite the schedule name being unique.  
  • Smart Menu - Resolved and issue where smart menu tiles were incorrectly displaying sold out and remaining capacity
  • Receipts - Fixed issue where UAE venues that lost ability to print dual receipts (English / Arabic)
  • Self Serve Kiosk - Fixed an issue where SSK pages in VM were displaying 'POS menus are changing' warning message 
  • Online Checkout - Updated the online check out to show Venue T&Cs 
  • Playground  - Fixed an issue where Playground was breaking when a staff member logged in  

2-click POS smart menu upgrades 🚀

Smart menus have been a hugely popular upgrade to ROLLER POS. Staff have commented that they've significantly improved the POS user experience, making it easier to learn and much faster to operate.

To help you migrate your POS devices to Smart Menus, we've added this new upgrade function that allows you to upgrade in just a few clicks. Watch how simple the upgrade it here:

Legacy POS menus will be deprecated next month and notifications have been added to these devices in both POS and Venue Manager. 

Check out this Help Center article Upgrade your legacy POS menus for detailed instructions. 

Membership & other WorldPay enhancements

We've just released a number of key upgrades and enhancements for venues using WorldPay:

Membership tokens at POS

Staff will no longer be required to manually enter card details when capturing debit/credit card and creating a recurring membership token at POS 🥳

This is a massive time saver for staff!!

Note, this feature requires a single WorldPay merchant account for both POS and online transactions.

Duplicate payment detection

Additional checks and new logic have been added to automatically detect and prevent duplicate payments.

CVV verification

Compulsory CVV verification has been enabled.

Cloud Support

We've integrated with TriPOS Cloud to enable IP terminal integrations, reducing setup complexity and improving reliability.

Ingenico Lane 3000

ROLLER's integration has been certified by WorldPay to deploy the latest generation Ingenico Lane 3000 devices in both local and IP configurations.

Platform updates, enhancements & fixes

Today the following updates, enhancements and fixes have been applied to your ROLLER subscription:

Performance improvements

Significant refactoring has been completed to many back end services to improve the performance and reliability of the platform.

ROLLER Payments

  • Apple Pay - remove Apple Pay from displaying in embedded iframes as Apple does not allow this for security reasons.
  • Refunds - resolved an issue with some POS refunds not being displayed in reports.
  • Activity stream - fixed issue with transactions displaying as $0
  • Cancelled transactions - removed transactions authorised by the issuer by cancelled by the risk engine from displaying as Authorisedin reports.
  • Daily Summary Report - added failed transactions to Submitted Qty column. 
  • Transactions list - updated the transaction timestamp from UTC to adjust to the venue's timezone.
  • Chargeback reporting - added chargeback acquiring fees and added negative character to enable distinction between chargeback and chargeback reversals.

Gift Card Checkout

We've deprecated the gift card checkout app and moved the Balance Check, video message and manual redemption functions to Online Checkout.

Online Checkout

  • Gift Card - moved the card delivery details section.
  • WorldPay - updated the hosted page mobile styling to resolve spacing and alignment issues.

Reporting

  • Cancelled & refunded bookings - resolved an issue related to bookings refunded to Gift Cards which incorrectly reported recognised revenue.
  • Revenue by Product by Staff Member - fixed issue that blocked report from being generated.
  • Revenue Recognition - applied an update to relabel complimentary bookings which displayed a '101' payment method.

UI fixes

  • POS Templates - fixed issue with move section up/down arrows in Venue Manager.
  • Down-down menus - fixed an issue in Venue Manager with the positioning of drop-down menus being cut off when triggered from some grids.
  • Export to CSV - fixed an issue that cut off the date picker.
  • Gift Card date - changed positioning or the date picker in Venue Manager for the gift card date or delivery date field.

Other items

  • Adyen test cards - updated Adyen default cards in playground.
  • SagePay - added placeholder text '000' to postcode field when AVS verification to resolve some errors.
  • Rest API - added field for 'companyId' to the GET bookings endpoint
  • Invoice payments - solved an issue affecting invoice payment for venues using and Adyen and ROLLER payments
  • Refunds - fixed issue where refunding of individual items in Venue Manager wasn't refunding associated taxes.
  • Schedules - resolved a problem with schedules duplication to playground environments.
  • InMoment - fixed an issue where the page did not show the saved Gateway Alias value after saving.
  • Translations - fixed an issue with currency translation on emails and another related to all Korean emails.

📬 Email delivery statuses are now available

Email is great when everything just works, but sometimes problems delay or prevent delivery. When this happens and a guest calls reporting that they haven't received an email there hasn't been much staff could do other than resending and hope it gets there. 

New we've added email delivery statuses to the Booking activity stream to enable staff to better assist guests and resolve these situations.

Theses statuses include Sending, Delivered, Failed, Marked as Spam and Recipient Blocked with Failed emails providing staff with the reason when they hover on the status.

Find out more about Email delivery status.

Our new Schedules experience is here - join the beta 🥳

The new Schedules experience is a massive enhancement and time saver for venues that sell session based products. It allows staff to create and manage an a venues entire set of schedules within a single, familiar and user-friendly calendar interface. Designed to simplify schedule management and provide you with a holistic overview of what you're selling and when.

Find out more about the New Schedules experience and join the beta.

Share the ❤️❤️ & refer ROLLER

Overs the years, we are have been lucky enough to receive a lot of word-of-mouth referrals from our amazing community, and customers.

Today, we are really excited to be launching our referral program, to reward our community for sharing the love and referring our platform to other businesses in the industry.

So if you are enjoying your experience with us, and have someone in mind who may benefit from using our platform, all you have to do is ...

  1. Log into venue manager
  2. Click on the Options menu in the top right corner
  3. Share the Love by following clicking Learn More and following the prompts

It’s as simple as that. You make the introduction, and we take it from there.

If the business you refer ends up signing up with us, they will receive a free month subscription, AND you will also receive a credit to your business' account for the same amount, as a thank you!

It’s a win for everyone.

Show Previous EntriesShow Previous Entries