Your access control could be doing more for your venue than you think. 

ROLLER’s Brett Sheridan and aifinity’s Max Ebert walk through four practical strategies, from membership value and session control to unattended check-in and data collection. Backed by real operator use cases, this session is full of practical steps you can put into play today.

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The May release brings a new product type to promote repeat visits, faster POS workflows for capacity and custom ticket IDs, smarter kitchen operations, more flexible memberships promotions, HQ analytics and scheduled, consolidated reporting and a new Google Things to do integration.

Highlights include:

• Multi-pass product type (beta) - a flexible way to attract repeat visitors.
• Membership discount updates - offer options like membership intro offers with short term discounts, or provide indefinite discounts on all billing cycles. 
• Google Things to do - Turn searches into bookings with the Google Things to do integration.

Guest Experience

• API: You can now filter products by stock product type via the public API.
• Emails
  • Fixed an issue where the "Manage booking" button was missing from booking reminder emails.
  • Fixed an issue where booking reminder emails did not display the alternative address configured on the product.
  • Custom session labels are now displayed in emails.
• Food & Beverage 
  • Added stock reports for inventory tracking.
  • Improved order context displayed on the KDS to make F&B fulfilment clearer.
  • Booking holder details and order channel are now included on printed F&B dockets.
• Memberships
  • Fixed an issue where "Edit items" in POS prevented additional memberships from being added to the cart and returned an error for group memberships.
  • Fixed an issue where membership status remained "current" in Venue Manager and showed up in reporting after the membership was removed from the booking.
  • Fixed an issue where membership profile photos uploaded an existing booking form did not sync to the ticket holder profile in POS.
  • Discounts can now be applied to recurring memberships.
  • Membership photos can now be captured directly from POS.
• Mobile F&B ordering: Fixed an issue where F&B orders were auto-printing multiple times and incorrectly labelled as reprints.
• Online Accounts
  • Fixed an issue where packages with stock inclusions appeared uneditable in online accounts.
    
  • Increased attack and fraud protection within online accounts.
• Online Checkout
  • Fixed an issue where terms and conditions were not displayed in online checkout for packages containing session passes.
  • Resolved a bug where quantity-based price rules displayed incorrect ticket pricing in checkout until the payment step.
  • Fixed an issue where blocking resources did not block product availability in the checkout.
• Party Packages: Fixed an issue where the new package selection flow was broken for existing Party Packages in POS.
• POS
  • Cash drawer can now be opened independent of reprinting a receipt.
  • Fixed an issue where refunding to a cash payment method did not open the till drawer.
  • Fixed an issue where booking updates failed when the booking contained a product with resource-based capacity.
  • Custom Ticket ID's can now be edited directly from the Booking page by clicking on the ticket id field against each booking item
• POS Daily Capacity
  • You can end a booking early from the capacity view, freeing resource capacity and allowing you to sell more tickets.
  • If capacity view has no resources configured, it will be hidden from POS.
• User roles: Added a new user permission "Can reschedule bookings", which allows operators to adjust the time and resource allocation for bookings in POS, without full booking edit permission.
• Waivers: Fixed an issue where packages containing a session pass admitting two or more guests only requested a single waiver.

Venue Operations

• Bookings
  • Fixed an issue where adding or editing a booking product failed for staff without the override product cost permission.
  • Fixed an issue where editing future bookings no longer defaulted to the booking date and products no longer sorted alphabetically.
  • Fixed an issue where packages could not be refunded from the booking details page in Venue Manager.
  • Fixed an issue where company total spend did not update for bookings created in Venue Manager.
  • Fixed an issue where the availability search defaulted to today's date when editing an existing booking.
  • Fixed an issue where the booking total did not match in the booking view when a discount and tax exemption were applied together.
  • Fixed an issue where a booking total mismatch appeared when applying a discount to a booking.
  • Fixed an issue where a character-limit error appeared when entering booking or POS notes that started with numbers.
  • Fixed an issue where two products sharing single booking resources overbooked one resource instead of allocating across the available resources.
  • Fixed an issue where variations linked to single booking resources appeared available even when the resource was already booked for the day.
• Discounts 
  • Fixed an issue where Buy and Get discounts always defaulted to percentage-based, even when configured as amount-based.
  • Fixed an issue where discount codes did not apply to Sunday bookings when a date range was set under Visit Dates.
  • Fixed an issue where the calendar could not be opened when editing or adding a redemption date range for discount codes.
  • Fixed an issue where discount usage data failed to load on the booking details page despite existing records.
  • Discount code rules can now be configured based on guest segments.
• Group reporting: HQ is now able to produce consolidated reports for selected venues via Report Scheduler. Following report types are supported: Deferred Revenue by Bookings, ROLLER Payments Payouts, Netsuite Inventory Export, Netsuite Ledger Report.
• Memberships: Fixed an issue where the booking view incorrectly showed a membership discount as applied when the benefit was not used.
• Online checkout: Online sales cut-offs can now be configured relative to venue operating hours.
• Party Packages: Fixed an issue where bookings could not be created for Party Packages that included "Guest Variation" inclusions.
• Product Management: Gift cards can now be created and edited from HQ.
• Quality of life: Added a dedicated "Switch to HQ" option for easier transition between a controlled venue and HQ.
• Tickets 
  • Wristband ID numbers can now be bulk-uploaded to support group sales workflows.
  • You can now search by ticket ID to view individual ticket attendance history.
• User roles: Fixed an issue where editing a staff member to a higher-permission role was allowed but caused the role to lock.

Guest Experience

• Discounts: Fixed an issue where discount codes set to one use per code were applying to all tickets in the cart instead of a single ticket, and behaving inconsistently across venues.
• Online Checkout
  • Discounts can now be applied per tab when splitting a booking, giving guests more flexibility at checkout.
  • Fixed a display issue where stock items without images were causing layout problems on smaller devices in F&B Checkout.
  • Updated the wording throughout F&B Checkout for a clearer, more consistent experience.
  • You can now send orders directly to the Kitchen Display System (KDS) using the print button, streamlining order fulfilment.
• POS 
  • Fixed an issue where the cash drawer wasn't opening when processing cash payments on POS for bookings created in Venue Manager.
  • Fixed an issue where party packages added in POS couldn't be completed at purchase.
  • Fixed an issue where individual tips couldn't be refunded on bookings where the tip exceeded the remaining balance or the booking was unpaid.
  • Resolved a bug where partial refunding was resulted in the entire party booking being flagged as cancelled.
• POS Capacity view
  • Fixed an issue that caused bookings to visually appear at incorrect places in the capacity view due to daylight savings shifts.
  • You can now flag a booking as "Ready to start" by clicking on a booking in capacity view. The flag can be used to represent to other POS operators to avoid adjusting the booking.     
• Stock: The Cost of Goods (COGs) table now includes updated fields to help you better track and manage stock costs.
• Memberships 
  • Fixed an issue where memberships set to start on a future date in POS were being charged three times.
    
  • Fixed an issue where multiple memberships couldn't be redeemed in the same checkout.
  • Fixed an issue where the outstanding balance was displaying incorrectly after multiple memberships and discounts were applied to a booking.
  • Flat discounts are now correctly excluded from recurring membership charges, preventing unintended discounts on ongoing payments.

Venue Operations

• Bookings
  • Session passes can now be redeemed multiple times, giving guests more flexibility when using their passes.
  • Fixed an issue where fees weren't being collected when processing additional payments through Venue Manager.
  • Fixed an error that prevented overbooking of party packages through Venue Manager.
  • Fixed an issue where the country code was defaulting to Australia (+61) when sending a waiver request by SMS from a booking.
  • Fixed an issue where past dates couldn't be selected when backdating a booking in Venue Manager, even when the setting was enabled.
  • Fixed an issue where refundable items weren't displaying or processing correctly for bookings with multiple payments.
  • Fixed an issue where the membership expiry date couldn't be updated when adding a membership to an existing booking.
  • Fixed an issue where discount details weren't showing when viewing an applied discount on the Booking Details page.
  • Fixed an issue where right-click menu options weren't available in the booking holder's email and phone number fields.
  • Fixed a display issue where some UI components were incorrectly anchoring to the top-left corner of the screen.
  • Fixed an issue where party package inclusions and options weren't displaying correctly in the Venue Manager booking flow.
  • Fixed an issue where the booking host name wasn't appearing on the Run Sheet.
  • Guest segments can now be managed from HQ, allowing you to create and apply consistent audience groups across multiple venues.
• HQ: Fixed an issue where add-ons weren't being pushed correctly to managed venues during bulk edits.
• Cashless Card Integrations: HyperPassports now supported via the Sacoa integration.
• Discounts: Discount codes can now be configured with specific booking creation and redemption date rules, giving you more precise control over when codes can be used.
• Gift Cards: Fixed an issue where discounts couldn't be applied to custom amount gift cards issued through Venue Manager.
• Reports: 
  • Fixed an issue where VAT wasn't being recognised for gift card redemptions under cash accounting, affecting German compliance reporting.
  • Tax breakdowns are now displayed on Venue Manager views, booking receipts, and invoice PDFs to support German compliance requirements.
  • Accrual venues now have more flexibility in how fees are recognised, giving greater control over financial reporting.
  • Fixed an issue where the Sales Tax Report was crashing when filtered by tax component.
  • Fixed an issue where funds received figures didn't match between the Revenue Report and Detailed Transactions report on days with gratuity payments.
• Memberships 
  • Fixed an issue where only past dates were available when selecting a cancellation date for a recurring membership.
  • Fixed an issue where recurring membership charges were incorrectly triggering activation fee refunds.
  • Membership-related events are now captured in the booking audit log, giving you a clearer record of changes made to memberships within bookings.
• POS Integrations: CashGuard now integrates with ROLLER POS to keep cash transactions simple and safe.

Platform

• Payments
  • Updated SmartPay to meet PCI 4.0 compliance standards, ensuring your payment processing remains secure and up to date.
  • Merchant statements now include VAT in line with compliance requirements for UK and German venues.
  • Net settlement now accurately accounts for fee markup clawbacks, ensuring more precise financial reconciliation.

The April release is here with updates to improve stock cost visibility, more flexible discount controls, group membership management and expanded Sacoa cashless card and CashGuard cash payment support.

Highlights include:

• Mark bookings as "Ready to start" in POS capacity view — Toggle a visual indicator that syncs across all POS terminals so staff know which guests are ready to go. 
• Cost of goods sold (COGS) display update — View cost, price, and margin directly on the stock items page. 
• More flexible date and time controls for discount codes — Combine multiple date ranges, days, and time windows in a single discount code. 
• Sell activities and view history with Sacoa cashless cards — Load activity entitlements onto a Sacoa card and see past transactions at POS, without leaving ROLLER. 

Learn more

Guest Experience

• Online Checkout
  • Fixed an issue where image uploads failed in the Progressive Checkout.
  • HQ Checkouts now support the "Display sold-out session times" checkout configuration option.
  • Fixed an issue which caused the F&B Progressive Checkout menu to display incorrectly in Venue Manager.
  • Resolved an issue where stock items with zero or negative quantities were still showing as available for purchase in F&B Checkout.
  • Removed the unnecessary plus icon from the "Checkout" and "Skip" buttons.
  • Fixed an issue where the cost price was incorrectly adjusting for consecutive session products.
• POS 
  • Tickets can now be configured to automatically print when a waiver is required at POS, before the ticket is marked as redeemed.
  • Resolved a bug which caused the cash drawer to remain closed during cash payment transactions.
  • Fixed an issue where Capacity View resources were being included after the POS template was updated.
  • Fixed an issue where modifying a device's configuration was removing its checkout assignment.
  • The cash drawer now automatically opens when cash payments are taken via Cloud Printing.
  • Fixed an issue where a guest's age displayed incorrectly in POS when viewed on the day before or after their birthday.      
• Waivers: Fixed an issue where minor waiver fields remained required after unchecking "Include Minors".
• Receipt:Fixed an issue where the receipt PDF subtotal and tax amounts didn't match the booking confirmation email for tax-exclusive venues.
• Memberships: Fixed an issue where updating a payment method in Online Accounts for a membership purchased in POS did not save correctly.
• Emails: Fixed an issue where CC'd recipients did not receive emails sent from the booking activity log.

Venue Operations

• API
  • You can now send payment links for unpaid bookings directly through the ROLLER API.
  • You can now create and manage staff accounts automatically through the ROLLER Staff API.
• HQ 
  • Fixed an issue where some products added to HQ POS templates were not flowing through to venues that adopted that template.
  • Fixed an issue where after bulk editing stock item prices, the connected modifiers would detach from that stock item.
• Daily Capacity: Fixed an issue where Daily Capacity showed all time slots as fully booked when using Book Out Multi Resource, instead of only the actual booked time slot.
• Stock: Fixed an issue that could prevent stock items from being archived by incorrectly showing them as still part of a package after they had been removed.
• Cross-Venue Membership: Memberships shared across a HQ group can now be customised by the venues to add additional benefits, or to remove benefits they do not offer.

Guest Experience

• POS: You can now update purchased items directly at the POS for any last-minute changes.
• Permissions: You can now provide access to POS users to approve discounts and refunds without giving full POS access
• Invoices: Fixed an issue where invoice numbers did not match between the Invoices report and the Booking activity in Venue Manager.
• Bookings: Fixed an issue where the booking date and time format was showing incorrectly when sharing a waiver link.
• Emails: Fixed an issue where order confirmation emails displayed venue-level Terms and Conditions instead of the applicable product-level Terms and Conditions when configured at the product level.
• Waivers: Fixed an issue where translations were not showing when switching languages for some custom online waiver forms.
• Online Checkout: Fixed a bug where the Minimum/From price did not display for some products.

Venue Operations

• API: /bookings/draft/costs now includes tax breakdown for different tax components and rates when using advanced tax management.
• ROLLER Payments: Improved Apple Pay and Google Pay Transaction Reporting
• Memberships 
  • Fixed an issue with updating an existing product to be Cross-Venue enabled would sometimes miss updating required entitlements and discounts across connected venues.
  • You can now use payment method update link instead of manual credit card entry to update membership details in VM.
• Invoices
  • Fixed an issue where deposit invoices incorrectly displayed “Total Paid” instead of “Total Due” in the Invoice Widget.
  • Fixed an issue where some outstanding invoices appeared in the Invoices report but were not visible or referenced in the booking activity history.

Guest Experience

• Emails 
  • Resolved an issue causing booking confirmation emails to display incorrect totals for packages.
  • Resolved some issues with the formatting of invoice/receipt PDFs.
• Discounts: Resolved an issue which prevented changes to a Discount offer from being saved.
• Gift cards: Created a new configuration to set if delivery is offered or not for digitally purchased gift-cards.
• Invoices: Enhanced the Invoice PDF display to reduce unwanted extra white-space.
• Memberships 
  • Added the ability to customise the discount email template for codes issued on product purchase.
  • Resolved an issue which prevented memberships being purchased for some edge-case scenarios.
  • Missing photos can now be added to a membership in POS.
• Online Checkout
  • Enhanced the online checkout Checkout button to improve online guest experience.
  • Fixed an issue which caused party package option selections to be overwritten.
  • Enhanced the platform to support two instances of the same party package variation on the same booking when both packages contain inclusions with selectable options.
  • Fixed an issue where memberships state "Valid from today" despite being valid from a future date.
• Receipts
  • German receipts printed from POS now display Session Start/End times.
  • POS Items notes now correctly appear on printed receipt tax invoices.
  • Resolved some issues with the formatting of invoice/receipt PDFs.
• Refunds: Resolved an issue which enabled processing refunds for an amount higher than the Booking Total in POS.
• Stock: Stock variations can now be archived in Venue Manager.

Venue Operations

• Memberships: Fixed discount rules not appearing at the venue level for new membership variations.
• Reports: Sales tax reports now include the total sales column.
• Bookings
  • Venue Manager now correctly adds option set quantities when creating bookings.
  • Fixed variations linked to single-booking resources appearing available when already booked.
  • Resolved an issue where $0 products displayed as NaN during booking creation in Venue Manager.
  • Outstanding invoices in Venue Manager now correctly reference the invoice ID in activity history.
• Channel management: Introduced a new Trip.com integration to help manage Trip.com bookings and improve visibility across channels.
• Party Packages
  • Party package bookings now correctly display stock item names and quantities.
  • Fixed an issue where “multiple resources per booking” was auto-enabled and couldn’t be saved when editing programs.
• Price rules
  • Added an option to restrict standard pass tickets to only be valid on the booking date.
  • Fixed incorrect price breakdowns when adding early-bird or time-based price rules in POS.
  • Resolved an issue where modifying bookings with early bird price rules caused incorrect balances.
  • Corrected price rule dates displaying incorrectly in calendars for some venues.
• ROLLER API
  • Added operatorName to get POS till reconciliations.
  • Added a list of booking payments to get booking detail and as an available inclusion for booking webhooks.