ROLLER’s Brett Sheridan and Workforce.com’s Travis Kohlmeyer share practical tips for improving recruitment, onboarding, scheduling, and compliance. Plus, they discuss how AI is shaping the future of hiring. 

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This release introduces smoother payment flows, smarter discounts and better staff controls. It also adds more flexible booking tools to help venues save time, avoid errors and improve the guest experience.

💸 Automatically apply discount codes to overlay checkout
You can now automatically apply a discount code when launching an overlay checkout from your website.

🧾 Improved invoice PDFs labels and layout 
Now clearer, more flexible and easier for guests and staff to understand.

🤑 Offer flat price discounts
Create a flat price discount (e.g. “2 for $20” or “Escape room for $15”) for products, instead of calculating what percentage off that would be.

Get started with these new features and learn more in What's New on our Help Center.

Learn more

Sell

• Bookings: Package bookings that include stock items in multiple quantities now display a total quantity in the order tab.
• Memberships: Fixed a visual issue that displayed expired memberships as current.
• Online Accounts: You can now provide helpful instructions for guests to read when editing their bookings via online accounts.
• Online Checkout
  • When add-ons are suggested to guests, the selected session time will now account for clashing products already in the cart.
  • Fixed a display issue that caused party packages to incorrectly show prices for each inclusion.
  • Session capacity for package products with multiple assigned resources now reflects the lowest-capacity resource.
  • Guests can no longer bypass compulsory ticket requirements by manually entering a quantity value instead of using the UI buttons.
  • Enhanced the auto-scrolling in the checkout based on the interactions of the user, driving more checkout conversion.
  • Resolved a display issue that caused the cart summary to show only the deposit instead of the full total.
• Online Invoices: Tax and fee breakdowns are now displayed more clearly to users.
• POS
  • Stock modifiers can now be properly removed during the purchase flow.
  • Resolved an issue that caused packages that have inclusion with a quantity of more than 1, to show incorrect price once added to the cart.
  • Enhanced the notes functionality in POS to allow greater customisation of notes against stock items.
• Production Management
  • Resolved an issue that caused HQ Stock products to be sent to FreshKDS, despite not being allocated to the KDS device.
  • Fixed an issue where stock items being added to an existing tab, were sent to FreshKDS with an incorrect timestamp.
• Stock Products: Venues on Lite and Pro plans can now properly configure modifier options for stock products.

Serve

• POS: When attempting to bulk-redeem tickets via the "Manage Redemptions" option in Venue Manager, the pop-up will now correctly display as expected.
• Waivers: Resolved an issue for venues that are using 'Include Minors by Default' setting, where minors were not automatically selected for waivers.

Market

• Booking Reminders: You can now adjust the position of the “Custom Panel” in booking reminder emails.
• Discounts
  • It is now possible to apply a flat price discount to products. This means less time is needed to manage discounts to achieve a certain price.
  • It is now possible to inject a discount code to any overlay scripts for checkout that are running. Note: this will require adjustments to the website script to inject the applicable discount code.
• Forms: Resolved an issue that caused custom-form fields to incorrectly flow through to Confirmation Emails.
• GX Score: Cleaned up the footer in the GX Score Survey emails to remove superfluous text.
• Invoices: Invoices can now be customised to include a new custom text field where additional instructions or notes can be added to the base invoice template.
• Reporting: Only discount codes that are successfully applied to a booking appear in reporting.
• Waivers: Waivers now expire for minors when they reach 18 years of age, as they now need to have their own waiver.

Manage

• Bookings: Fixed an issue where form submissions wouldn't show up in bookings.
• Invoice: Service fee is now listed in the invoice email.
• Party Packages
  • Resolved an issue where Party package was showing the lowest price across all variations even when the variation wasn't available on  a day.
  • Fixed an issue with incorrect times in Party summary.
  • Resolved an issue with Party package redemptions showing as 0/0.
• Price rules: Resolved an issue where a product with a quantity-based price rule wasn't reverting to the original ticket's price when tickets were reduced in a booking.
• Role permissions
  • Added a 'Can export booking data' permission to restrict export of booking data.
  • Added a separate 'Can manage categories' permission to decouple access from product pages.
  • Added 'Can view discounts' permissions for view-only permissions to discount pages.
  • Fixed an issue with ‘Can edit schedules’ permission not being enforced for some roles.
  • Fixed an issue with HQ not being able to save custom roles after edits.
• Trial Balance: Trial balance now correctly updates for manual deductions to Gift Cards balances.
• HQ
  • Cashless cards products can now be created in the HQ.
  • Fixed an issue that was ignoring the "sell" configuration on HQ product variations.
  • Resolved an issue that prevented HQ variation price rules to flow through to HQ managed venue.
  • Fixed an issue that prevented HQ managed venues from utilizing the product schedules configured in HQ when the product was bulk-edited or created from HQ.
  • It is not possible to bulk-edit stock items, including details such as Description, Terms and Conditions, as well as Instructions.

Integrations

• API: Added additional fields to our public API's to allow for more robust inventory management to take place. See the changelog in our API documentation for more information.

From faster POS workflows, to smarter pricing and more flexible invoicing, these updates help you work more efficiently and deliver smoother guest experiences.

💸 Boost revenue with price rules
Incentivize group, off-peak, and early bookings. Set rules once—applied automatically.

⚡ Speed up orders with faster POS flow
The new modifier workflow is now the default. Fewer taps, quicker service.

🔀 Split payments with more flexibility
Let guests pay how they want. Tabs now support non-stock items too.

🧾 Customize invoice PDFs for your venue
Choose which fields appear, rename labels (or translate them) and add custom notes or instructions.

🎟️ Bundle fixed-term memberships into packages
Create seasonal offers like “Buy a summer pass, get a drink and plush toy.”

Get started with these new features and learn more in What's New on our Help Center.

Learn more

Sell

• Fiskaly: Purchase and refund receipts have been updated to include additional details, such as tax/VAT information and business transaction data.
• Memberships: Tax rates can now be configured to update existing recurring membership payments.
• Online Checkout
  • Updated the cart summary to better describe the subtotals, tax, fees, and total amounts due.
  • Online checkout now supports GTM Consent mode v2.
  • The online checkout can now suggest add-on session times for time-slots after the session is added to the cart.
• POS
  • Stock item notes now let you add multiple of the same item to the cart, with the option to attach a note to individual items.
  • Updated the modifier selection flow for a quicker / easier POS experience.
  • Fixed an issue which caused stock and add-ons to be purchased despite no quantity available.
  • Resolved an edge-case that prevented tip refunds from occurring.
• Tax: Fixed an issue which caussed fee tax to calculate despite the booking being tax exempt.

Serve

• Capacity view: Improved search by name in POS Capacity View.
• Guest list: Fixed copy when sharing party invitation link.
• Membership: The message on Physical Membership Cards can now be customised.
• POS: Users without permission to access Expired Bookings on POS will now see clearer messaging, improving their experience.
• Template Studio: The Invoice PDF can now be customised via the email template design tool.
• Waivers: POS no longer refreshes when searching for waivers.

Market

• Discounts: Buy & Get discount type updated to support decimal values in fixed price option.
• Guest Communication: We’ve added "Powered by ROLLER - reply STOP to opt out of ALL messages" to SMS (US only), to improve A2P 10DLC compliance.
• Guest list: Fixed Party booking confirmation emails so RSVP is consistently avaialble when configured.
• GX Score: GX Score overall rating attribute now accurately reflects the count of guests who left a score in Segments

Manage

• HQ: Cashless card products can now be set up in HQ.
• Operating hours: You can now configure overnight operating hours in the system.
• Packages: Resolved an issue where package pricing showed incorrect subtotals during order creation.
• Staff Roles: Fixed issue preventing users with the "Can view and export bookings" permission from accessing the calendar in Venue Manager.
• Venue Manager: Corrected text display issues in Venue Manager caused by special characters.

Check out our latest webinar for a look at what’s new and upcoming in ROLLER.

We cover many exciting new products and features—including price rules, automatic discounts, and how you can unlock self-serve experiences for the entire party journey! 

Watch now

This month’s updates focus on delivering smoother guest experiences and giving staff greater control:

• 🏷️ Automatic discounts in checkout
  Add discount codes directly to your checkout URL — no typing required! Discounts apply automatically when guests meet the criteria, helping boost conversions and reduce support requests.
• 📸 Membership verification at POS
  We’re gradually rolling out photo-based membership verification at check-in, making the process faster, more secure, and easier for staff to manage.
• 🎟️ Clearer ticket availability for group bookings
  For single-booking, multiple-ticket products (like game rooms), guests can now see the number of spots available per session (eg “10 left”) instead of the number of remaining resources (eg “1 left”). This gives guests a clearer picture of availability — especially when booking for groups.
• 🇩🇪🇺🇸 Local compliance updates
  For our German customers, an updated Till closure report when closing tills from POS now supports Z-Bon reporting requirements, with added fields (eg business details, gross receipts by tax rate). For our US customers, CARL compliance settings ensure you’re meeting local requirements with ease.

👉 Check out how to get started with these updates - and discover more - in our Help Center!

Learn more

Sell

• Online Accounts
  • Party booking confirmation emails now include a "Manage Booking" button for easier access and updates.
  • Improved capacity messaging for single-booking resources to reduce confusion around availability.
  • Corrected visual issues when editing bookings with products that include deposits.
  • Restored functionality for date-based URLs in online checkout for venues using date-led checkout configurations.
  • Fixed a bug where the "Redeem Now" button could disappear when applying multiple discounts to an even number of tickets.
• Fiskaly
  • Updated till closure reports to align with German compliance standards, including Z-Bon enhancements.
  • Receipts now display the TSE-Serienummer when required for German fiscal compliance.
• Cloud Printing: Added compatibility with the TM-U220iiB printer model to support a wider range of POS hardware.
• POS: Notes added to existing bookings in POS now save reliably.
• FreshKDS: Resolved an issue where newly added identical items to a tab were not showing on the KDS screen.

Serve

• Waiver app: A fix to apply the correct translation on the email printout of a Multilingual waiver when using the Malay/English settings.

Market

• Discounts
  • Enhanced the results when searching for codes within a discount campaign. It will now search for all valid codes associated with a campaign.
  • The alert will notify staff members when attempting to redeem a discount beyond the set limits.
• Email templates: A fix to ensure that custom colour schemes will be correctly applied to email templates.
• Memberships
  • Enhancement to make it faster to check-in season pass holders who have pre-booked - and reduce the need for physical identification or printed season passes for our customers.
  • Resolved an issue to ensure the correct expiry date displays for tickets added to Google Wallet.
  • Updated the Membership Details email to replace the default ticket ID and display the custom ticket ID assigned to the membership.

Manage

• Schedules
  • Operating Hours now support post midnight sessions.
  • Corrected visual glitch where selecting a closed day in temporary hours incorrectly showed all same weekdays as closed.
• Daily capacity: Fixed display issues with notes in consecutive block capacities on the Daily Capacity page.
• HQ: Restored the price field in the bulk edit flow for stock products at HQ.
• Invoices: Resolved an issue where invoices were generated but not visible within the Booking details in Venue Manager.
• Packages: Resolved Venue Manager preventing multiple variations of a package product from being added to a single booking.
• Party Packages: Fixed an issue allowing multiple group rates to be added in Party Package scenarios; now correctly limited to one group rate per booking.
• Payments
  • Fixed rounding error in POS that caused a one-cent balance due on bookings when using 3-decimal tax rates.
  • Fixed issue where gift card payments in Venue Manager only applied the deposit amount, even when total due was selected.
• Resources: Addressed an issue where partially blocked single-product resources were allowing ineligible double bookings.
• Staff roles: Staff users assigned the "Dashboard" role can now access the Dashboard in Venue Manager as expected.

Integrations

• API and Webhooks
  • Added the ability to backfill historical data over multiple days by exporting via a new 'bulk export' webhook.
  • Added the ability to manage discounts and discount codes via the RestAPI.
  • Guest records can now be updated via API, enabling external management of guest details such as guest flags.
  • Public API consumers can now be notified via webhook when a guest record is deleted in their platform.

This month, we’re streamlining party management for both guests and staff. Next up, you can set minimum and maximum limits for how many session pass tickets guests can book, enabling smarter upsells and better group management. And, keep an eye out for the refreshed package setup UI in Venue Manager. We’ve also got some compliance updates and an improvement to the guest segmentation export.

🥳 Guests can self-serve their party bookings from their online account — fewer calls, more upsells, better experience.

🔨 Booking management UI updates — streamlined and easier to set rules for specific products.

🎟️ Set min/max purchase limits for session pass products — boost ticket sales and manage group sizes.

🍔 Package product setup UI updates — easier to manage bundled items, with more exciting customization options coming soon.

🏡 Full guest address fields now included in segmentation exports — easier way to send physical mail and strengthen guest connections.

🖱️ Click-to-cancel changes for US customers — simplify membership cancellations and stay FTC compliant.

💳 Manual credit card entry removed for gift card sales in Venue Manager — protect payment security and maintain PCI compliance. 

Learn more

Sell

• Memberships: For US venues, when a membership is sold via the online checkout, guests will be presented with a confirmation box to confirm the membership subscription they are entering into. Venues can configure terms & conditions and cancellation wording on their membership products.
• Mobile F&B Checkout: Resolved a visual glitch that made it difficult to use the checkout.
• Online Checkout: Fixed an issue that prevented consecutive sessions from being purchased for the correct session times.
• POS: Resolved an error that caused operators to receive a Fiscal error (requesting guest details) when making a purchase.
• Self-serve Kiosk: Fixed a bug that caused product names to extend past the product add-on box when using Self-Serve Kiosk in desktop mode.

Serve

• Capacity view
  • Capacity usage in Conqueror that hasn't originated from ROLLER is displayed on Capacity View.
  • Capacity view supports drag and drop updates for multi-resource bookings.
• Email Templates: To improve email security and deliverability, ROLLER blocks the use of shortened URLs in Email Templates.
• Forms: The BookingOwner fields provided via Forms are correctly captured in the guest accounts.
• Gift Cards: Gift card status remains as Valid when POS is set to "Auto Check-In on Purchase".
• Memberships: Fix to validate expired membership code usage in online checkout.
• Resellers: There is a new configuration available to automatically cancel unpaid Groupon bookings.
•  Waiver app: Malay (ms-my) language now supported.

Market

• Campaign Monitor: Integration settings error messages have been improved for Campaign Monitor when no lists are found.
• Discounts: Buy and Get HQ Discount Codes work when more than one stock variation is in a cart.
• Emails
  • Fixed the salutation in Payment Receipts email if Booking.FirstName is used.
  • Order confirmation email displays the form name when Form.Name is used in the template.
  • Order confirmation email uses the Phone and Email of the alternative address, if provided in product configuration.
• Guest records: For Guest > Company, the Primary Contact Email is now displayed as the Email in the summary for Company records.
• Exports: Address details have been added to the Segmentation export. 

Manage

• Exports
  • “Contact Name” is now available when exporting bookings from Venue Manager.
  • Resolved an issue with links to open or download Scheduled Reports.
• HQ
  • Resolved an issue where HQ Roles were duplicated on cloned venues.
  • HQ Discounts removed from Controlled Venues now correctly appear as archived.
• Party Packages
  • Fixed incorrect overbooking behavior when editing ticket quantities on Party Package bookings.
  • Individual packages can now be refunded correctly in VM when multiple of the same package were purchased.
• POS: Resolved rounding issue where a one-cent balance remained on bookings due to 3-decimal-point tax rates.
• Pricing rules: Fixed issue where editing a CX3-created booking in VM caused quantity-based price rules to be skipped.
• Schedules: Fixed “Session has been removed from Schedule” error when editing historical bookings with all modification options enabled.
• Staff
  • Staff Addition form now clears submitted data and errors between entries without requiring a page refresh.
  • Fixed an issue preventing selection of the “Booking Agent” role when creating staff accounts.

Platform

• Payments: To improve payment security for online payments, localisation updates have been made when requesting postal code input for credit card payments via Online Checkout.