Guest Experience

• Discounts: Fixed an issue where discount codes set to one use per code were applying to all tickets in the cart instead of a single ticket, and behaving inconsistently across venues.
• Online Checkout
  • Discounts can now be applied per tab when splitting a booking, giving guests more flexibility at checkout.
  • Fixed a display issue where stock items without images were causing layout problems on smaller devices in F&B Checkout.
  • Updated the wording throughout F&B Checkout for a clearer, more consistent experience.
  • You can now send orders directly to the Kitchen Display System (KDS) using the print button, streamlining order fulfilment.
• POS 
  • Fixed an issue where the cash drawer wasn't opening when processing cash payments on POS for bookings created in Venue Manager.
  • Fixed an issue where party packages added in POS couldn't be completed at purchase.
  • Fixed an issue where individual tips couldn't be refunded on bookings where the tip exceeded the remaining balance or the booking was unpaid.
  • Resolved a bug where partial refunding was resulted in the entire party booking being flagged as cancelled.
• POS Capacity view
  • Fixed an issue that caused bookings to visually appear at incorrect places in the capacity view due to daylight savings shifts.
  • You can now flag a booking as "Ready to start" by clicking on a booking in capacity view. The flag can be used to represent to other POS operators to avoid adjusting the booking.     
• Stock: The Cost of Goods (COGs) table now includes updated fields to help you better track and manage stock costs.
• Memberships 
  • Fixed an issue where memberships set to start on a future date in POS were being charged three times.
    
  • Fixed an issue where multiple memberships couldn't be redeemed in the same checkout.
  • Fixed an issue where the outstanding balance was displaying incorrectly after multiple memberships and discounts were applied to a booking.
  • Flat discounts are now correctly excluded from recurring membership charges, preventing unintended discounts on ongoing payments.

Venue Operations

• Bookings
  • Session passes can now be redeemed multiple times, giving guests more flexibility when using their passes.
  • Fixed an issue where fees weren't being collected when processing additional payments through Venue Manager.
  • Fixed an error that prevented overbooking of party packages through Venue Manager.
  • Fixed an issue where the country code was defaulting to Australia (+61) when sending a waiver request by SMS from a booking.
  • Fixed an issue where past dates couldn't be selected when backdating a booking in Venue Manager, even when the setting was enabled.
  • Fixed an issue where refundable items weren't displaying or processing correctly for bookings with multiple payments.
  • Fixed an issue where the membership expiry date couldn't be updated when adding a membership to an existing booking.
  • Fixed an issue where discount details weren't showing when viewing an applied discount on the Booking Details page.
  • Fixed an issue where right-click menu options weren't available in the booking holder's email and phone number fields.
  • Fixed a display issue where some UI components were incorrectly anchoring to the top-left corner of the screen.
  • Fixed an issue where party package inclusions and options weren't displaying correctly in the Venue Manager booking flow.
  • Fixed an issue where the booking host name wasn't appearing on the Run Sheet.
  • Guest segments can now be managed from HQ, allowing you to create and apply consistent audience groups across multiple venues.
• HQ 
  • Fixed an issue where add-ons weren't being pushed correctly to managed venues during bulk edits.
  • Improved the stability and performance of Bulk Edit when used through Edit from HQ.
  • New product metrics are now available to help you track performance across multiple venues.
  • You can now schedule product updates to go live at a future date and view the full publish history when editing from HQ.
  • Changes made in Edit from HQ can now be pushed to specific venues or tags, giving you greater control over where updates are applied.
• Cashless Card Integrations: HyperPassports now supported via the Sacoa integration.
• Discounts: Discount codes can now be configured with specific booking creation and redemption date rules, giving you more precise control over when codes can be used.
• Gift Cards: Fixed an issue where discounts couldn't be applied to custom amount gift cards issued through Venue Manager.
• Reports: 
  • Fixed an issue where VAT wasn't being recognised for gift card redemptions under cash accounting, affecting German compliance reporting.
  • Tax breakdowns are now displayed on Venue Manager views, booking receipts, and invoice PDFs to support German compliance requirements.
  • Accrual venues now have more flexibility in how fees are recognised, giving greater control over financial reporting.
  • Fixed an issue where the Sales Tax Report was crashing when filtered by tax component.
  • Fixed an issue where funds received figures didn't match between the Revenue Report and Detailed Transactions report on days with gratuity payments.
• Memberships 
  • Fixed an issue where only past dates were available when selecting a cancellation date for a recurring membership.
  • Fixed an issue where recurring membership charges were incorrectly triggering activation fee refunds.
  • Membership-related events are now captured in the booking audit log, giving you a clearer record of changes made to memberships within bookings.
• POS Integrations: CashGuard now integrates with ROLLER POS to keep cash transactions simple and safe.

Platform

• Payments
  • Updated SmartPay to meet PCI 4.0 compliance standards, ensuring your payment processing remains secure and up to date.
  • Merchant statements now include VAT in line with compliance requirements for UK and German venues.
  • ROLLER Capital is now generally available, giving eligible venues access to flexible funding options directly through ROLLER.
  • Net settlement now accurately accounts for fee markup clawbacks, ensuring more precise financial reconciliation.

The April release is here with updates to improve stock cost visibility, more flexible discount controls, group membership management and expanded Sacoa cashless card and CashGuard cash payment support.

Highlights include:

• Mark bookings as "Ready to start" in POS capacity view — Toggle a visual indicator that syncs across all POS terminals so staff know which guests are ready to go. 
• Cost of goods sold (COGS) display update — View cost, price, and margin directly on the stock items page. 
• More flexible date and time controls for discount codes — Combine multiple date ranges, days, and time windows in a single discount code. 
• Sell activities and view history with Sacoa cashless cards — Load activity entitlements onto a Sacoa card and see past transactions at POS, without leaving ROLLER. 

Learn more

Guest Experience

• Online Checkout
  • Fixed an issue where image uploads failed in the Progressive Checkout.
  • HQ Checkouts now support the "Display sold-out session times" checkout configuration option.
  • Fixed an issue which caused the F&B Progressive Checkout menu to display incorrectly in Venue Manager.
  • Resolved an issue where stock items with zero or negative quantities were still showing as available for purchase in F&B Checkout.
  • Removed the unnecessary plus icon from the "Checkout" and "Skip" buttons.
  • Fixed an issue where the cost price was incorrectly adjusting for consecutive session products.
• POS 
  • Tickets can now be configured to automatically print when a waiver is required at POS, before the ticket is marked as redeemed.
  • Resolved a bug which caused the cash drawer to remain closed during cash payment transactions.
  • Fixed an issue where Capacity View resources were being included after the POS template was updated.
  • Fixed an issue where modifying a device's configuration was removing its checkout assignment.
  • The cash drawer now automatically opens when cash payments are taken via Cloud Printing.
  • Fixed an issue where a guest's age displayed incorrectly in POS when viewed on the day before or after their birthday.      
• Waivers: Fixed an issue where minor waiver fields remained required after unchecking "Include Minors".
• Receipt:Fixed an issue where the receipt PDF subtotal and tax amounts didn't match the booking confirmation email for tax-exclusive venues.
• Memberships: Fixed an issue where updating a payment method in Online Accounts for a membership purchased in POS did not save correctly.
• Emails: Fixed an issue where CC'd recipients did not receive emails sent from the booking activity log.

Venue Operations

• API
  • You can now send payment links for unpaid bookings directly through the ROLLER API.
  • You can now create and manage staff accounts automatically through the ROLLER Staff API.
• HQ 
  • Fixed an issue where some products added to HQ POS templates were not flowing through to venues that adopted that template.
  • Fixed an issue where after bulk editing stock item prices, the connected modifiers would detach from that stock item.
• Daily Capacity: Fixed an issue where Daily Capacity showed all time slots as fully booked when using Book Out Multi Resource, instead of only the actual booked time slot.
• Stock: Fixed an issue that could prevent stock items from being archived by incorrectly showing them as still part of a package after they had been removed.
• Cross-Venue Membership: Memberships shared across a HQ group can now be customised by the venues to add additional benefits, or to remove benefits they do not offer.

Guest Experience

• POS: You can now update purchased items directly at the POS for any last-minute changes.
• Permissions: You can now provide access to POS users to approve discounts and refunds without giving full POS access
• Invoices: Fixed an issue where invoice numbers did not match between the Invoices report and the Booking activity in Venue Manager.
• Bookings: Fixed an issue where the booking date and time format was showing incorrectly when sharing a waiver link.
• Emails: Fixed an issue where order confirmation emails displayed venue-level Terms and Conditions instead of the applicable product-level Terms and Conditions when configured at the product level.
• Waivers: Fixed an issue where translations were not showing when switching languages for some custom online waiver forms.
• Online Checkout: Fixed a bug where the Minimum/From price did not display for some products.

Venue Operations

• API: /bookings/draft/costs now includes tax breakdown for different tax components and rates when using advanced tax management.
• ROLLER Payments: Improved Apple Pay and Google Pay Transaction Reporting
• Memberships 
  • Fixed an issue with updating an existing product to be Cross-Venue enabled would sometimes miss updating required entitlements and discounts across connected venues.
  • You can now use payment method update link instead of manual credit card entry to update membership details in VM.
• Invoices
  • Fixed an issue where deposit invoices incorrectly displayed “Total Paid” instead of “Total Due” in the Invoice Widget.
  • Fixed an issue where some outstanding invoices appeared in the Invoices report but were not visible or referenced in the booking activity history.

Guest Experience

• Emails 
  • Resolved an issue causing booking confirmation emails to display incorrect totals for packages.
  • Resolved some issues with the formatting of invoice/receipt PDFs.
• Discounts: Resolved an issue which prevented changes to a Discount offer from being saved.
• Gift cards: Created a new configuration to set if delivery is offered or not for digitally purchased gift-cards.
• Invoices: Enhanced the Invoice PDF display to reduce unwanted extra white-space.
• Memberships 
  • Added the ability to customise the discount email template for codes issued on product purchase.
  • Resolved an issue which prevented memberships being purchased for some edge-case scenarios.
  • Missing photos can now be added to a membership in POS.
• Online Checkout
  • Enhanced the online checkout Checkout button to improve online guest experience.
  • Fixed an issue which caused party package option selections to be overwritten.
  • Enhanced the platform to support two instances of the same party package variation on the same booking when both packages contain inclusions with selectable options.
  • Fixed an issue where memberships state "Valid from today" despite being valid from a future date.
• Receipts
  • German receipts printed from POS now display Session Start/End times.
  • POS Items notes now correctly appear on printed receipt tax invoices.
  • Resolved some issues with the formatting of invoice/receipt PDFs.
• Refunds: Resolved an issue which enabled processing refunds for an amount higher than the Booking Total in POS.
• Stock: Stock variations can now be archived in Venue Manager.

Venue Operations

• Memberships: Fixed discount rules not appearing at the venue level for new membership variations.
• Reports: Sales tax reports now include the total sales column.
• Bookings
  • Venue Manager now correctly adds option set quantities when creating bookings.
  • Fixed variations linked to single-booking resources appearing available when already booked.
  • Resolved an issue where $0 products displayed as NaN during booking creation in Venue Manager.
  • Outstanding invoices in Venue Manager now correctly reference the invoice ID in activity history.
• Channel management: Introduced a new Trip.com integration to help manage Trip.com bookings and improve visibility across channels.
• Party Packages
  • Party package bookings now correctly display stock item names and quantities.
  • Fixed an issue where “multiple resources per booking” was auto-enabled and couldn’t be saved when editing programs.
• Price rules
  • Added an option to restrict standard pass tickets to only be valid on the booking date.
  • Fixed incorrect price breakdowns when adding early-bird or time-based price rules in POS.
  • Resolved an issue where modifying bookings with early bird price rules caused incorrect balances.
  • Corrected price rule dates displaying incorrectly in calendars for some venues.
• ROLLER API
  • Added operatorName to get POS till reconciliations.
  • Added a list of booking payments to get booking detail and as an available inclusion for booking webhooks.

This month’s updates make it easier to control guest emails, streamline payments and tailor staff access — all while reducing manual work and improving the guest experience.

Plus, new integrations and HQ tools help venues centralize management and maintain consistency across locations.

💳 Send payment links to guests from POS
Create and send payment links to guests to take full or partial payment on bookings from POS.

✅ New permission for editing product resources
Let staff edit products while keeping linked resources consistent.

 🎟️ Reorder ticket display in checkouts and Venue Manager
Display and promote ticket options by using a simple drag-and-drop to customize how they appear in checkouts and in Venue Manager.

Learn more

Sell

• HQ: Price rules can now be configured to display in online checkout from within HQ products.
• Memberships
  
  • Resolved a visual error where the membership status was incorrectly displaying for some memberships.
  • Resolved a visual error where the membership status was incorrectly displaying as active for some expired memberships.
• Online Accounts
  • Fixed an issue where guests could see gift cards in their online account when the gift card was purchased by the guest but for a different recipient.
  • Fixed an issue where online account phone numbers were being shortened, causing the guest not to be able to access their online account.
• Online Checkout
  • You can now arrange the display of variations, add-on variations, and party inclusions in the online checkout.
  • Fixed a problem where some venues could not create new progressive checkouts.
  • Resolved a problem where online checkout was failing to properly enforce minimum purchase limits.
  • Fixed a bug where the "from" price in the online checkout was not accounting for minimum purchase limits.
  • Resolved an issue where clicking the subtract quantity button was instead adding quantity.
  • Made optimizations to the auto-scrolling behaviour when clicking on a product variation in the checkout and scrolling to the addons sections.
  • Enhanced the checkout home page for products with long names.
  • For venues with a checkout which starts in a future month, the calendar now loads as expected, allowing you to select a date.
• POS
  • Fixed an issue that prevented some operators from closing the till session.
  • Amusement Connect cashless card now remain assigned on POS as expected.
  • POS Folders now correctly contain products for HQ POS templates.
  • The Membership expiry date no longer appears for indefinite recurring memberships.
• Receipts: Fixed an issue that caused incorrect subtotals to display on receipts.

Serve

• Payment Links: Added the ability to send payment links from POS to guests, to request outstanding payment for their bookings.
• Email: Added the ability for several ROLLER email templates to be disabled from delivery to guests.
• Waivers: HQ's now have the ability to create waiver templates within ROLLER HQ, which can be added to their controlled venues.

Market

• Memberships
  • Fixed an issue where if a membership was assigned to a waiver holder, the membership would only show against the booking holders profile in Venue Manager.
  • Fixed an issue where if a cart contained multiple products for multiple future dates, some membership discounts would not apply correctly.
• Email
  • Fixed an issue where the itemised breakdown of products for a party package would not display on booking notification emails.
  • Fixed an issue where after generating emails for partial payments, the follow-up or final payments for a booking would not trigger the expected emails to send.

Manage

• Exports: PDF Exports now support additional character sets (Chinese, Korean & Japanese).
• Party summary: Fixed an issue where party summary export was showing the wrong wristband allocation for future dates.
• Reports
  • Addressed an issue causing delays in the reporting of new product sales data in Revenue recognition.
  • Trial balance no longer removes gift card deferred revenue when the booking with the gift card sale is cancelled.
• Product: Fixed an issue where tax % was showing in 1000s in tax override dropdown.

Groups

• Staff Permissions: Added a new permission, which controls whether staff can edit the resources assigned to products. 
• Memberships: Added the ability to define the discount name for display on POS, to existing membership discounts within HQ managed products.

Integrations

• API 
  • Fixed an issue where disabled API keys may still allow usage of the key.
  • Fixed an issue that prevented creating unique names for API keys.
• Cashless Cards: Added a direct integration with Cashless Card System Sacoa, allowing Sacoa cards to be sold, reloaded and tracked at POS, keeping card balances and transactions automatically in sync.
• Channel Management
  • Added a direct integration with OTA marketplace Trip.com, enabling centralised availability, booking data and reporting between the two platforms.
  • Added a direct integration with Google Things to do, enabling venues to boost bookings and increase discoverability by publishing their experiences via Google's platforms

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