Numbers tell part of the story, but what do operators really think?

Join our panel of industry leaders as they share:

• What surprised them most in the guest data
• How they’re applying the insights in their venues
• Practical tips you can put into action

September 16th, 11am CST

Register now!

Simplify package sales with ongoing availability, boost security with MFA, control staff access to guest company details and much more!

⏰ Set and forget your package sales availability
You can now make package sales availability ongoing, no end date needed.

 🔐 MFA for Venue Manager
Venues can now enable multi-factor authentication (MFA) for their staff in Venue Manager.

👥 Control who can manage guest company info in Venue Manager
Limit access to guest company details so only the right staff can view or update them.

Get started with these new features and learn more in What's New on our Help Center.

Learn more

Sell

• Dockets
  • Dockets now aggregate identical products within packages, making orders clearer and reducing clutter on printed output.
  • Dockets now reference F&B Checkout instead of POS when stock is ordered via the F&B interface, reducing confusion.
• Fiskaly
  • Added a tax breakdown for Z-Bon reporting (end-of-day receipt)
  • Refund totals now appear as negative values
• Gift Cards: Fixed an issue causeing service fees to incorrectly apply when purchasing a gift card.
• Memberships
  • Fixed membership status display in Venue Manager, ensuring expired memberships no longer appear as “Current.”
  • Fixed an issue which caused historic payment methods to be charged for memberships.
  • The “Any Time” option in membership sales availability now correctly overrides previously set availability dates.
• Mobile F&B Ordering: Resolved an issue where certain stock products could not be purchased if included as part of a package.
• Online Accounts: Updated language and wording in Online Accounts configuration area within Venue Manager for improved clarity and consistency.
• POS
  • Selling packages with cashless cards now prompts card assignment, ensuring the card is properly linked.
  • Resolved an edge-case issue causing duplicate transaction entries in POS.
• Online Checkout
  • Booking dates in CX are now always based on venue time, eliminating inconsistencies caused by local browser time.
  • Fixed an issue which caused the user to lose focus when navigating between an embedded progressive checkout and a website.
  • Fixed an issue with deposit/subtotal tax in CX3 where switching between deposit and full payment caused display errors.
  • Added Costa Rica to the phone country code dropdown in online checkout.
  • Resolved an issue where compulsory ticket requirements were not enforced if attached to a home page widget.
  • Fixed an issue allowing compulsory ticket requirements to be bypassed due to unique product setting configurations.
  • Fixed an issue where the discount button disappeared after applying two memberships to a progressive checkout cart.
  • Corrected tax display issues for stock products included in party packages.

Serve

• Bookings: Fixed an issue where Booking Agreements would not display associated products.
• Discounts: Added a new setting for Discount Codes, which, when enabled, requires a manager PIN to be input before the discount will be applied.
• Memberships: POS workflows now display membership entitlements, including the frequency for the entitlement and renewal interval.
• Online Checkout: Fixed an issue with Online Checkout, where incorrect information would appear in party invitations sent via mobile.
• Waivers
  • Added a new setting where, when enabled for Venues that require Waivers, a booking holder can be selected from the list of currently assigned waivers.
  • Fixed an issue preventing direct HTML editing in the Waiver Editor.
  • Fixed an issue where a minor had to be added if “include minor(s) by default” was enabled.

Market

• Memberships: Memberships may now be discounted either by a set amount or to a fixed price point.
• Discounts
  • The save button now correctly appears when editing discounted products in discount code settings.
  • Fixed an issue where membership discounts weren’t applied after payment, leaving bookings partially paid.
• Emails
  • Fixed an issue with broken text formatting when printing tickets from confirmation emails.
  • Fixed an issue where Membership Detail emails in some cases did not send after packages were purchased with a fixed membership.
• Reporting: Added Rejected discount codes to the Booking Report.
• Guest Records: Fixed an issue where "United States" would not display as an option in Guest Profiles.

Manage

• Bookings: Invoice and Payment Link buttons fixed — now accessible on unpaid or partially paid bookings as intended.
• Invoice: Invoice Widget now correctly reflects future payment due dates, eliminating premature "Please Pay" messages.
• Modifiers: Modifiers can now be fully toggled, including the ability to disable "Select by Default" when needed.
• Packages
  • Enhanced the package sales period selector, making it easier to manage availability settings.
  • Added reminders to reduce risk of unconfigured sales periods, helping venues avoid missed package availability.
• Party Packages
  • Fixed display bug in Party Summary, where resources listed twice in the config now show accurately.
  • Party package inclusions now update correctly when the number of tickets is incremented.
  • Resolved overbooking error when booking party packages with per-package variations despite available resources.
• POS: POS template creation is now enabled directly from devices, simplifying terminal setup and onboarding.
• Products: “Additional Options” section restored to the package product configuration screen for full control setup.
• Reporting
  • Trial Balance and Xero exports updated to better handle gift card adjustments, vouchers, and OTA redemptions.
  • Corrected Trial Balance calculation when bookings contain memberships with negative-cost upgrade items.
  • Deferred Revenue in Xero exports now aligns with Reporting → Revenue Reconciliation reports.
  • Complimentary bookings in VM now excluded from credit lines in Trial Balance and from negative revenue in RRR.
  • Trial Balance report tax and funds credit lines now accurate, matching values shown in other reports.
• Resources: Resource max capacity can now be edited successfully without issue.
• Schedules
  • Fixed late-night session behavior, ensuring the last session of the day does not cut off earlier than intended.
  • Fixed color coding bug in operating hours, ensuring schedule visuals remain consistent beyond certain dates.
  • Same-day sessions now visible and bookable via Venue Manager from a customer's account.
• Role permissions
  • Staff role checkout settings now sync correctly, ensuring consistent permissions across devices and systems.
  • Guest Details Page permissions now respected, hiding Segments and Waivers tabs unless explicitly permitted.
  • New “Can Manage Companies” permission added, allowing more granular control over company profile access.
  • Booking page access issue resolved, ensuring staff with "Can View Bookings" no longer encounter permission errors.
• Stock: Venue Manager now retains negative stock values when editing stock products, preserving accurate inventory tracking.
• Tags: Improved Tag Manager enabling tag management at the product level for improved classification.
• Venue Manager
  • Venue Manager no longer warns of overbooking when actual capacity remains available during ticket addition.
  • “Are you sure you want to leave?” modal now responsive, with functional buttons to confirm or cancel.
• HQ
  • You can now quickly add managed stock directly from the Products > Stock page.
  • A new info banner appears when using bulk edit on HQ product pages, improving clarity to ensure you are using the right update workflow.
  • Resolved a bug preventing short product descriptions from saving in Venue Manager, even when within the character limit.
  • The HQ staff venue dropdown now displays venues immediately.
  • Addressed an inconsistency where some HQ products were unavailable in Venue Manager, despite being available in Checkout and POS.

Payments

• Tax: Added improved tax reconciliation within Net Settlement to ensure reporting aligns with your financial systems.
• Reports: Introduced a new monthly report to replace Chargebee-issued tax invoices for better transparency and operational clarity.

ROLLER’s Brett Sheridan and Workforce.com’s Travis Kohlmeyer share practical tips for improving recruitment, onboarding, scheduling, and compliance. Plus, they discuss how AI is shaping the future of hiring. 

Watch now!

Sell

• Bookings: Package bookings that include stock items in multiple quantities now display a total quantity in the order tab.
• Memberships: Fixed a visual issue that displayed expired memberships as current.
• Online Accounts: You can now provide helpful instructions for guests to read when editing their bookings via online accounts.
• Online Checkout
  • When add-ons are suggested to guests, the selected session time will now account for clashing products already in the cart.
  • Fixed a display issue that caused party packages to incorrectly show prices for each inclusion.
  • Session capacity for package products with multiple assigned resources now reflects the lowest-capacity resource.
  • Guests can no longer bypass compulsory ticket requirements by manually entering a quantity value instead of using the UI buttons.
  • Enhanced the auto-scrolling in the checkout based on the interactions of the user, driving more checkout conversion.
  • Resolved a display issue that caused the cart summary to show only the deposit instead of the full total.
• Online Invoices: Tax and fee breakdowns are now displayed more clearly to users.
• POS
  • Stock modifiers can now be properly removed during the purchase flow.
  • Resolved an issue that caused packages that have inclusion with a quantity of more than 1, to show incorrect price once added to the cart.
  • Enhanced the notes functionality in POS to allow greater customisation of notes against stock items.
• Production Management
  • Resolved an issue that caused HQ Stock products to be sent to FreshKDS, despite not being allocated to the KDS device.
  • Fixed an issue where stock items being added to an existing tab, were sent to FreshKDS with an incorrect timestamp.
• Stock Products: Venues on Lite and Pro plans can now properly configure modifier options for stock products.

Serve

• POS: When attempting to bulk-redeem tickets via the "Manage Redemptions" option in Venue Manager, the pop-up will now correctly display as expected.
• Waivers: Resolved an issue for venues that are using 'Include Minors by Default' setting, where minors were not automatically selected for waivers.

Market

• Booking Reminders: You can now adjust the position of the “Custom Panel” in booking reminder emails.
• Discounts
  • It is now possible to apply a flat price discount to products. This means less time is needed to manage discounts to achieve a certain price.
  • It is now possible to inject a discount code to any overlay scripts for checkout that are running. Note: this will require adjustments to the website script to inject the applicable discount code.
• Forms: Resolved an issue that caused custom-form fields to incorrectly flow through to Confirmation Emails.
• GX Score: Cleaned up the footer in the GX Score Survey emails to remove superfluous text.
• Invoices: Invoices can now be customised to include a new custom text field where additional instructions or notes can be added to the base invoice template.
• Reporting: Only discount codes that are successfully applied to a booking appear in reporting.
• Waivers: Waivers now expire for minors when they reach 18 years of age, as they now need to have their own waiver.

Manage

• Bookings: Fixed an issue where form submissions wouldn't show up in bookings.
• Invoice: Service fee is now listed in the invoice email.
• Party Packages
  • Resolved an issue where Party package was showing the lowest price across all variations even when the variation wasn't available on  a day.
  • Fixed an issue with incorrect times in Party summary.
  • Resolved an issue with Party package redemptions showing as 0/0.
• Price rules: Resolved an issue where a product with a quantity-based price rule wasn't reverting to the original ticket's price when tickets were reduced in a booking.
• Role permissions
  • Added a 'Can export booking data' permission to restrict export of booking data.
  • Added a separate 'Can manage categories' permission to decouple access from product pages.
  • Added 'Can view discounts' permissions for view-only permissions to discount pages.
  • Fixed an issue with ‘Can edit schedules’ permission not being enforced for some roles.
  • Fixed an issue with HQ not being able to save custom roles after edits.
• Trial Balance: Trial balance now correctly updates for manual deductions to Gift Cards balances.
• HQ
  • Cashless cards products can now be created in the HQ.
  • Fixed an issue that was ignoring the "sell" configuration on HQ product variations.
  • Resolved an issue that prevented HQ variation price rules to flow through to HQ managed venue.
  • Fixed an issue that prevented HQ managed venues from utilizing the product schedules configured in HQ when the product was bulk-edited or created from HQ.
  • It is not possible to bulk-edit stock items, including details such as Description, Terms and Conditions, as well as Instructions.

Integrations

• API: Added additional fields to our public API's to allow for more robust inventory management to take place. See the changelog in our API documentation for more information.

Sell

• Fiskaly: Purchase and refund receipts have been updated to include additional details, such as tax/VAT information and business transaction data.
• Memberships: Tax rates can now be configured to update existing recurring membership payments.
• Online Checkout
  • Updated the cart summary to better describe the subtotals, tax, fees, and total amounts due.
  • Online checkout now supports GTM Consent mode v2.
  • The online checkout can now suggest add-on session times for time-slots after the session is added to the cart.
• POS
  • Stock item notes now let you add multiple of the same item to the cart, with the option to attach a note to individual items.
  • Updated the modifier selection flow for a quicker / easier POS experience.
  • Fixed an issue which caused stock and add-ons to be purchased despite no quantity available.
  • Resolved an edge-case that prevented tip refunds from occurring.
• Tax: Fixed an issue which caussed fee tax to calculate despite the booking being tax exempt.

Serve

• Capacity view: Improved search by name in POS Capacity View.
• Guest list: Fixed copy when sharing party invitation link.
• Membership: The message on Physical Membership Cards can now be customised.
• POS: Users without permission to access Expired Bookings on POS will now see clearer messaging, improving their experience.
• Template Studio: The Invoice PDF can now be customised via the email template design tool.
• Waivers: POS no longer refreshes when searching for waivers.

Market

• Discounts: Buy & Get discount type updated to support decimal values in fixed price option.
• Guest Communication: We’ve added "Powered by ROLLER - reply STOP to opt out of ALL messages" to SMS (US only), to improve A2P 10DLC compliance.
• Guest list: Fixed Party booking confirmation emails so RSVP is consistently avaialble when configured.
• GX Score: GX Score overall rating attribute now accurately reflects the count of guests who left a score in Segments

Manage

• HQ: Cashless card products can now be set up in HQ.
• Operating hours: You can now configure overnight operating hours in the system.
• Packages: Resolved an issue where package pricing showed incorrect subtotals during order creation.
• Staff Roles: Fixed issue preventing users with the "Can view and export bookings" permission from accessing the calendar in Venue Manager.
• Venue Manager: Corrected text display issues in Venue Manager caused by special characters.

Check out our latest webinar for a look at what’s new and upcoming in ROLLER.

We cover many exciting new products and features—including price rules, automatic discounts, and how you can unlock self-serve experiences for the entire party journey! 

Watch now

This month’s updates focus on delivering smoother guest experiences and giving staff greater control:

• 🏷️ Automatic discounts in checkout
  Add discount codes directly to your checkout URL — no typing required! Discounts apply automatically when guests meet the criteria, helping boost conversions and reduce support requests.
• 📸 Membership verification at POS
  We’re gradually rolling out photo-based membership verification at check-in, making the process faster, more secure, and easier for staff to manage.
• 🎟️ Clearer ticket availability for group bookings
  For single-booking, multiple-ticket products (like game rooms), guests can now see the number of spots available per session (eg “10 left”) instead of the number of remaining resources (eg “1 left”). This gives guests a clearer picture of availability — especially when booking for groups.
• 🇩🇪🇺🇸 Local compliance updates
  For our German customers, an updated Till closure report when closing tills from POS now supports Z-Bon reporting requirements, with added fields (eg business details, gross receipts by tax rate). For our US customers, CARL compliance settings ensure you’re meeting local requirements with ease.

👉 Check out how to get started with these updates - and discover more - in our Help Center!

Learn more

Sell

• Online Accounts
  • Party booking confirmation emails now include a "Manage Booking" button for easier access and updates.
  • Improved capacity messaging for single-booking resources to reduce confusion around availability.
  • Corrected visual issues when editing bookings with products that include deposits.
  • Restored functionality for date-based URLs in online checkout for venues using date-led checkout configurations.
  • Fixed a bug where the "Redeem Now" button could disappear when applying multiple discounts to an even number of tickets.
• Fiskaly
  • Updated till closure reports to align with German compliance standards, including Z-Bon enhancements.
  • Receipts now display the TSE-Serienummer when required for German fiscal compliance.
• Cloud Printing: Added compatibility with the TM-U220iiB printer model to support a wider range of POS hardware.
• POS: Notes added to existing bookings in POS now save reliably.
• FreshKDS: Resolved an issue where newly added identical items to a tab were not showing on the KDS screen.

Serve

• Waiver app: A fix to apply the correct translation on the email printout of a Multilingual waiver when using the Malay/English settings.

Market

• Discounts
  • Enhanced the results when searching for codes within a discount campaign. It will now search for all valid codes associated with a campaign.
  • The alert will notify staff members when attempting to redeem a discount beyond the set limits.
• Email templates: A fix to ensure that custom colour schemes will be correctly applied to email templates.
• Memberships
  • Enhancement to make it faster to check-in season pass holders who have pre-booked - and reduce the need for physical identification or printed season passes for our customers.
  • Resolved an issue to ensure the correct expiry date displays for tickets added to Google Wallet.
  • Updated the Membership Details email to replace the default ticket ID and display the custom ticket ID assigned to the membership.

Manage

• Schedules
  • Operating Hours now support post midnight sessions.
  • Corrected visual glitch where selecting a closed day in temporary hours incorrectly showed all same weekdays as closed.
• Daily capacity: Fixed display issues with notes in consecutive block capacities on the Daily Capacity page.
• HQ: Restored the price field in the bulk edit flow for stock products at HQ.
• Invoices: Resolved an issue where invoices were generated but not visible within the Booking details in Venue Manager.
• Packages: Resolved Venue Manager preventing multiple variations of a package product from being added to a single booking.
• Party Packages: Fixed an issue allowing multiple group rates to be added in Party Package scenarios; now correctly limited to one group rate per booking.
• Payments
  • Fixed rounding error in POS that caused a one-cent balance due on bookings when using 3-decimal tax rates.
  • Fixed issue where gift card payments in Venue Manager only applied the deposit amount, even when total due was selected.
• Resources: Addressed an issue where partially blocked single-product resources were allowing ineligible double bookings.
• Staff roles: Staff users assigned the "Dashboard" role can now access the Dashboard in Venue Manager as expected.

Integrations

• API and Webhooks
  • Added the ability to backfill historical data over multiple days by exporting via a new 'bulk export' webhook.
  • Added the ability to manage discounts and discount codes via the RestAPI.
  • Guest records can now be updated via API, enabling external management of guest details such as guest flags.
  • Public API consumers can now be notified via webhook when a guest record is deleted in their platform.

This month, we’re streamlining party management for both guests and staff. Next up, you can set minimum and maximum limits for how many session pass tickets guests can book, enabling smarter upsells and better group management. And, keep an eye out for the refreshed package setup UI in Venue Manager. We’ve also got some compliance updates and an improvement to the guest segmentation export.

🥳 Guests can self-serve their party bookings from their online account — fewer calls, more upsells, better experience.

🔨 Booking management UI updates — streamlined and easier to set rules for specific products.

🎟️ Set min/max purchase limits for session pass products — boost ticket sales and manage group sizes.

🍔 Package product setup UI updates — easier to manage bundled items, with more exciting customization options coming soon.

🏡 Full guest address fields now included in segmentation exports — easier way to send physical mail and strengthen guest connections.

🖱️ Click-to-cancel changes for US customers — simplify membership cancellations and stay FTC compliant.

💳 Manual credit card entry removed for gift card sales in Venue Manager — protect payment security and maintain PCI compliance. 

Learn more