This month, we’re streamlining party management for both guests and staff. Next up, you can set minimum and maximum limits for how many session pass tickets guests can book, enabling smarter upsells and better group management. And, keep an eye out for the refreshed package setup UI in Venue Manager. We’ve also got some compliance updates and an improvement to the guest segmentation export.

🥳 Guests can self-serve their party bookings from their online account — fewer calls, more upsells, better experience.

🔨 Booking management UI updates — streamlined and easier to set rules for specific products.

🎟️ Set min/max purchase limits for session pass products — boost ticket sales and manage group sizes.

🍔 Package product setup UI updates — easier to manage bundled items, with more exciting customization options coming soon.

🏡 Full guest address fields now included in segmentation exports — easier way to send physical mail and strengthen guest connections.

🖱️ Click-to-cancel changes for US customers — simplify membership cancellations and stay FTC compliant.

💳 Manual credit card entry removed for gift card sales in Venue Manager — protect payment security and maintain PCI compliance. 

Learn more

Sell

• Memberships: For US venues, when a membership is sold via the online checkout, guests will be presented with a confirmation box to confirm the membership subscription they are entering into. Venues can configure terms & conditions and cancellation wording on their membership products.
• Mobile F&B Checkout: Resolved a visual glitch that made it difficult to use the checkout.
• Online Checkout: Fixed an issue that prevented consecutive sessions from being purchased for the correct session times.
• POS: Resolved an error that caused operators to receive a Fiscal error (requesting guest details) when making a purchase.
• Self-serve Kiosk: Fixed a bug that caused product names to extend past the product add-on box when using Self-Serve Kiosk in desktop mode.

Serve

• Capacity view
  • Capacity usage in Conqueror that hasn't originated from ROLLER is displayed on Capacity View.
  • Capacity view supports drag and drop updates for multi-resource bookings.
• Email Templates: To improve email security and deliverability, ROLLER blocks the use of shortened URLs in Email Templates.
• Forms: The BookingOwner fields provided via Forms are correctly captured in the guest accounts.
• Gift Cards: Gift card status remains as Valid when POS is set to "Auto Check-In on Purchase".
• Memberships: Fix to validate expired membership code usage in online checkout.
• Resellers: There is a new configuration available to automatically cancel unpaid Groupon bookings.
•  Waiver app: Malay (ms-my) language now supported.

Market

• Campaign Monitor: Integration settings error messages have been improved for Campaign Monitor when no lists are found.
• Discounts: Buy and Get HQ Discount Codes work when more than one stock variation is in a cart.
• Emails
  • Fixed the salutation in Payment Receipts email if Booking.FirstName is used.
  • Order confirmation email displays the form name when Form.Name is used in the template.
  • Order confirmation email uses the Phone and Email of the alternative address, if provided in product configuration.
• Guest records: For Guest > Company, the Primary Contact Email is now displayed as the Email in the summary for Company records.
• Exports: Address details have been added to the Segmentation export. 

Manage

• Exports
  • “Contact Name” is now available when exporting bookings from Venue Manager.
  • Resolved an issue with links to open or download Scheduled Reports.
• HQ
  • Resolved an issue where HQ Roles were duplicated on cloned venues.
  • HQ Discounts removed from Controlled Venues now correctly appear as archived.
• Party Packages
  • Fixed incorrect overbooking behavior when editing ticket quantities on Party Package bookings.
  • Individual packages can now be refunded correctly in VM when multiple of the same package were purchased.
• POS: Resolved rounding issue where a one-cent balance remained on bookings due to 3-decimal-point tax rates.
• Pricing rules: Fixed issue where editing a CX3-created booking in VM caused quantity-based price rules to be skipped.
• Schedules: Fixed “Session has been removed from Schedule” error when editing historical bookings with all modification options enabled.
• Staff
  • Staff Addition form now clears submitted data and errors between entries without requiring a page refresh.
  • Fixed an issue preventing selection of the “Booking Agent” role when creating staff accounts.

Platform

• Payments: To improve payment security for online payments, localisation updates have been made when requesting postal code input for credit card payments via Online Checkout.

Sell

• Cloud printing
  • Fixed an issue that prevented more than 12 stock items from being selected in print station settings.
  • Resolved a bug that prevented the table name from appearing on a docket for stock products added to an existing tab.
• Memberships: Resolved a graphical bug that caused memberships to display as "Current" despite being expired.
• Online accounts: Resolved a bug that prevented some guests from updating card details.
• Online Checkout: Fixed an error that caused consecutive sessions to appear as available despite a lack of future availability for the additional sessions.
• POS: Resolved an issue that caused barcode scanners not to add a stock product to the cart after the barcode was scanned.

Serve

• Mobile check-in: Fixed occasional MCI load issue.
• POS
  • POS - Can now require attaching a waiver to a ticket when taking split payments.
  • Cash in/Cash out updated fixed. Venues advised to reload their browser if the Submit action is still disabled.
  • Package purchased at POS now prompts for a waiver on all tickets included in the package.
  • Fixed POS Operator so that staff are unable to reschedule bookings in POS.
• Template studio: Booking payment receipt PDF is available on Template Studio to support translations and customisations.
• Waivers: Existing waiver holders are no longer asked to complete the waiver again (online waiver link).

Market

• Discounts
  • Discount code booking and redemption date restrictions allow a single date.
  • Membership discounts configuration simplified by including 'unlimited' in the selection options.
  • Fixed an issue where discount codes are dropping from bookings when a booking is edited.
  • Discounts allow 0.00 amount to allow for tracking of community campaigns using unique codes.
  • Buy and Get HQ discount codes fixed when selecting more than one stock variation.
  • "Maximum possible discount" is available when filtering by "Gift cards" or "All products".
• GX Score: Fixed "Read More" in GX score dashboard so that it opens the specific comment.
• Memberships
  • Membership details e-mail template now sends test e-mails for all applicable bookings.
  • POS2 - Split payment fixed when redeeming a membership.
• Waivers: Fix to allow certain email domains to be captured against booking holders in VM.

Manage

• Daily Capacity
  • Daily Capacity view now correctly shows the overbooked status after booking updates.
  • Booking info on Daily Capacity page now reflects correct data when block capacity overlaps session times.
• Exports: Umlauts/special characters now display correctly in Excel/CSV download.
• HQ
  • HQ Party Package sales availability now correctly syncs to managed venues.
  • Fixed HQ Party Package phrase for party name not transferring to connected venues.
  • HQ Party Package sales availability now properly transfers to connected venues.
• Party Packages
  • Resolved an issue where Party Package variation was not adhering to the Party Package Program.
  • Fixed an issue with the creation of Party Packages with durations longer than 120 minutes.
  • Resolved an issue where some resources were not being assigned to Party Package bookings.
• Products: Fixed issue where "Alternate address" checkbox would uncheck when editing a product.
• Reports: Added bookings created & bookings cancelled columns to Till closure report.
• Resources: Cancelled bookings can no longer be re-opened to prevent overbooking of resources.
• Search: Improved consistency of guest search results by phone number in Venue Manager.
• Staff
  • Fixed issue preventing access to the options menu on the staff list in Venue Manager.
  • Staff addition form now resets properly between submissions to prevent errors.
• Wallets: Fixed issue preventing saving Wallets as user-defined costs without a price.

Platform

• Payment methods: iDEAL component in checkout update to latest version.
• POS: Fixed a reporting issue where tips contribute to the Booking Balance, resulting in an overpaid booking status.
• Venue Manager: Fix to trigger VM Onboarding Survey.

Sell

• Online accounts: Fixed an issue that caused guest phone numbers to be shortened, which prevented guests from accessing their online accounts.
• Cloud printing: Fixed an issue that prevented the booking ID from appearing on a receipt.
• Online checkout
  • Resolved an edge case that made it challenging for guests to pay using Worldpay cards at the checkout
  • Enhanced the wording of validation and error messaging when an unexpected issue arises in the checkout
• POS: POS will now ask for the manager pin when clicking the print button from the activity page

Serve

• Guest lists: Share links in emails when viewed via Desktop are a traditional copy action

Market

• GX Surveys: Corrected an issue preventing notes being saved against GX Survey responses
• Wallets: Member expiry is updated correctly in wallets for membership products configure to be valid X days from redemption

Manage

• Analytics: Fixed an issue where the Party Package Insights dashboard did not return data prior to the last 90 days.
• Bookings
  • Resolved an issue that resulted in booking two parties for the same resource.
  • Fixed an issue where employee email addresses were displayed instead of names when logging a call on a booking.
• HQ
  • Resolved mismatched sales availability for gift cards created by HQ venues and used in HQ-controlled venues.
  • Fixed issue where non-HQ reporting categories changed to HQ categories despite HQ sync being disabled.
  • Corrected issue preventing HQ venue users set as account owners from making venue setting changes.
  • Resolved issue preventing switching from "No Expiry" to "Select Dates" in gift cards for HQ-controlled venues.
  • Fixed duplication of stock variations created at HQ on the venue level.
• Schedules: Added support for Maximum bookings window to be set in days.
• Tax: Resolved issue preventing fee changes due to two taxes being set as default
• Reports: Fixed an issue with exported reports not showing special characters from other languages correctly.
• Invoices: Update the terminology on the invoice widget page to be compliant with EU/UK laws.
• Party Packages
  
  • Corrected Progressive Checkout displaying incorrect guest counts for Party Packages.
  • Fixed inaccurate party count displayed on the Parties Hosted Dashboard if the party booking had other purchases on a prior date.

Sell

• Online accounts: We addressed an issue that caused guest phone numbers to appear incomplete after a guest created an online account.
• Legacy printing: Resolved an issue that prevented dockets from automatically printing when a tip was paid on the card terminal.
• Online checkout
  • Resolved an issue where product description text was being cropped when viewed on mobile devices.
  • Fixed an issue causing session capacities to display incorrectly based on the availability of items within the package.
  • We’ve updated the party package booking process so that guests must select their add-ons before proceeding.
  • Symbols can no longer be entered into the guest phone number field.
  • Fixed a problem that caused package products to display incorrect availability when “today” was excluded in the product schedule.
  • Resolved a graphical issue that caused tax to appear incorrectly during the checkout flow.
  • When the home page does not have a widget configured, we now automatically redirect any checkout visitors to the products list page.
• POS Folders: Removed the unnecessary confirmation request when navigating away from the POS Folders page. Now, if no actions require a prompt, you can move freely without being interrupted.
• POS Tabs: Resolved a problem where the last modifier option was always added to a tab whenever a stock item was added.

Serve

• Guest Check-in
  • A manager PIN is now required to check in banned guests when assigning waivers.
  • The over age minor banner is supported by POS.
  • Relocate “Reschedule Session Time” Button in POS to Improve accessibility for POS Operators.
  • Relocate “Send Waiver Request” Button in POS to improve accessibility for POS Operators.
• Guest List: The time display format, for the Guest List feature, now aligns with the venue’s locale settings.
• Mobile check-in: Add-ons and Stock are now supported in the check-in restrictions configuration in Venue Manager.
• Online Checkout
  • The post-purchase waiver signing guide can be switched off in checkout settings.
  • Removed the redundant marketing opt-in checkbox from Progressive Checkout when a guest is prompted to sign a waiver.
• Wristbands: Wristband configuration is now updating in Playground environments.

Market

• Discounts
  • Buy & Get fixed amount discount code automatically scales as items are added to the cart.
  • Membership discounts prioritize the lowest-value item in bookings.
  • Discounts issued on purchase of party packages are per product.
  • Membership discounts persist in POS when additional items are added to the purchase.
  • Fixed-amount discount calculations are correctly applied to packages.
  • Fix so users can import codes via CSV for existing discounts.
  • New "per membership" discount usage rule allowing for usage limits across the lifetime of a membership.
• Guest communication
  • When a booking is rescheduled, the booking reminder is sent based on the updated booking date.
  • The Booking Agreement Terms and Conditions email has been added to the Template Studio and now supports editing and translations.
  • Enabled translations for “Additional Information and Resources” content in Template Studio.
• GX Score: Response export includes customer contact information.
• Reporting: Improved Guest Data and Waiver Holders export performance.

Manage

• API
  • REST API: Added ability to update expiry dates & custom ticket IDs on Bookings.
  • REST API: Added POS Notes to Get detail of a booking & Bookings webhook.
  • Redemption webhook: Added deviceId.
  • Data API: Added more fields to the Get Bookings.
  • Data API: Added Customer flags to Get Customers.
• Booking payments: Provided clearer guidance on payment location for some bookings with multiple payments.
• Bookings
  • Corrected deposit amount calculation for invoices/payment links for bookings.
  • Resolved issue where bookings created in Venue Manager did not assign resources to products.
• HQ: Resolved issue where resources were not retained for HQ Party Packages.
• Reports
  • Fixed duplicate entries when selecting a product category with a session pass in Revenue Recognition.
  • Fixed missing quantity records for $0.00 item cost sales in the COGS Report.
• Schedules: Fixed issue allowing session bookings ending at or after midnight on progressive checkout.
• Sessions
  • Addressed incorrect pricing for consecutive session bookings created in Venue Manager.
  • Fixed issue where unavailable products appeared in CX3 when 'Display after midnight sessions' was enabled.

It’s a new year and we’re kicking it off in style with updates to make your POS operations run smoothly and quickly, make setting membership discounts for promotions and special events even easier and enhancements that will increase your checkout conversion rates.

• It’s now easier than ever to get waivers sent and signed from POS! As you create a new booking in POS, you’ll be directed to request or assign a waiver to each ticket that requires one before processing payment.
• We’ve added a new Per Member option for your membership discounts. You can set a total redemption limit per member for the lifetime of their membership, rather than relying on time-based limits. 
• Reduce “clicks” and increase conversion rates with the newest overlay checkout enhancement. You can now send guests directly to a specific product, date and session time in the checkout (eg 1-hour jump pass on Monday 24 February at 2 pm).
• We’ve enhanced online checkouts to redirect to the products list page if a homepage hasn’t been configured, leading to a better guest experience and better conversion rates.

Learn more

Sell

• Digital Wallets: Solved a blocker that prevented Apple Wallets from being added to iPhone devices.
• Cloud printing
  • Cloud printing has been enhanced to efficiently route print jobs, reducing the time taken to print.
  • An Activity Centre notification will appear if cloud printing is unable to route to a printer - requiring the reconfiguration of printers.
  • You can now configure which stock product purchases are sent to cloud printers / KDS devices based on the sales channel they were purchased. e.g. If you want soft-drink purchases to only print when purchased via Mobile F&B Ordering, and not when purchased at POS. 
• Gift Cards
  • Resolved a visual issue that prevented the gift card expiry date from showing when looking at a booking in Venue Manager.
  • Sales channels now correctly prevent custom discounts from being applicable to gift card purchases. An alternative gift card value should be used in these situations instead.
  • Resolved a display problem that caused gift cards to appear as expired in Venue Manager.
  • Fixed an issue where gift cards with short-lengthed codes would cause glitches in POS.
• Legacy Checkout: Legacy Checkout no longer shows sessions as "Sold out" when part of the products session times were blocked out.
• Online Accounts
  • Enhanced various areas of the platform that were stopping Online Accounts verification emails to be sent to guests, preventing them from creating online accounts.
  • Resolved an error that prevented guests from rescheduling their sessions if addon product types were included in the booking.
  • Fixed an edge-case display issue where a booking modification for a company booking was not reflected in Venue Manager.
  • Overcame a challenge that prevented guests from rescheduling session passes if a ticket had a $0 cost.
  • Resolved various edge-cases that prevented guests from modifying their booking.
  • Bookings with package products can now be modified by guests via Online Accounts.
  • Fixed an issue that caused country codes to show incorrectly when a guest had created an online account, making the guests contact number to be unreachable.
• POS
  • Resolved an issue that caused the availability quantity to dissapear from POS tiles.
  • Fixed an issue for POS Compact view, where tiles could overlap.
  • Resolved a problem where stock items that had no modifiers were missing the notes field.
  • Overcame a challenge that caused search to not filter stock variations correctly.
  • Packages correctly show each ticket as a separate line, instead of being grouped by product.
  • Staff roles that don't have "Can cash in/out POS tills" enabled are no longer prompted to enter manager pin when clicking Open till button.
  • Cash refunds can no longer be issues for amounts higher than the booking total.
  • Fixed an issue that prevented the 'Email Receipt' and 'Reprint receipt(s)' buttons from appearing.
  • Fixed a display issue that caused the till variance to highlight in yellow when there was no variance.
  • You can now automatically populate POS menus using tags that are assigned to products. This means the product selection can be kept in sync across all your sales channels centrally within the product. 
• Product Availability: Resolved an edge-case issue that caused package products to be available for purchase when there was no capacity.
• Progressive Checkout
  • Fixed an edge-case issue for french-configured venues, that caused checkout dates to show in french, despite the checkout language being English.
  • Resolved various fringe bugs that caused guests to be able to book whilst no capacity was available.
  • When purchasing gift cards, the address field now correctly populates post-code when an address is auto-filled.
  • Fixed a glitch that sometimes required a guest to click the session time twice before it was actually selected.
    
  • Resolved a scenario where a discount was included and removed from the cart, which caused the total amount to appear as incorrectly calculated.
  • Fixed an issue that prevented changes to the checkout from being saved.
    
  • The checkout has been enhanced to better represent when capacity is "Filling up fast" to drive checkout purchase behavior.
  • Fixed an issue that prevented the "Call to book" message from displaying when party packages were selected on a product-led checkout.
  • Enhanced the calculation of add-ons product types, to better reflect the available capacity and available booking dates.
  • Enhanced the checkout to significantly improve loading speeds when using custom domains.
  • Enhanced the checkout to improve accessibility for screen readers and visual impairments - in line with WCAG 2.2 AA and ADA standards.
  • Updated the cart summary so that it is more clear how much amount is remaining for payment after a deposit is made. 
• Wallet Product
  • Resolved a scenario that caused wallets to expire despite being configured to not expire.
  • Fixed an issue that caused bookings with multiple wallets included to have the wallet balances bound together.

Serve

• Discounts: Fixed issue where purchase discounts from HQ venues were not sending the email with the discount code upon booking.
• Waivers
  • Fixed issue where waivers were detached during the booking flow on POS when the “Create separate items for Packages” meta was enabled for bookings containing multiple packages.
  • Implemented validation in the form builder to prevent duplicate data bindings, ensuring that form designs do not contain repeated bindings.
  • Fixed issue where waivers signed with email addresses containing an underscore (”_”) were not returned in POS or the guest waiver page in Venue Manager.
• POS: Enabled customers to redeem multiple memberships in a single transaction at POS to streamline the checkout process and enhance guest experience.
• Reports: Added a filter for Cashless Card products in Reportx, allowing users to easily locate these items in the reports.
• Mobile Check-in
  • Improved scanning speed for tickets with the “Auto-open” feature enabled in MCI, addressing performance delays reported by users. 
  • Resolved issue preventing booking synchronization on Mobile Check-in (MCI) which was causing 504 errors. 
• Google Analytics: Resolved a Google Analytics conversion tracking issue, ensuring accurate reporting of purchases by moving the onPurchase event to trigger immediately after payment completion.

Market

• Memberships: Fixed issue where the Membership cancellation pending email template was not populating the membership cancellation date.
• Discounts: Fixed issue where discount codes could not be reused after being applied to a canceled booking.

Manage

• Activity Center: You'll now receive automatic alerts in the activity center when a banned guest books online using the same email or phone number stored in ROLLER.
• API: Guest gender field added to Create Booking & Get Customer Detail endpoints.
• Daily capacity: Fixed an issue with Daily capacity view multiplying the bookings spanning across multiple days.
• Bookings
  • Fixed an issue with midnight sessions showing up as undefined in Progressive Checkout.
  • Addressed a bug that resulted in modification of booking date in Venue Manager tickets with consecutive sessions revert back to single session duration.
• HQ Schedules: Fixed an issue with venue managed schedules being locked when changed from HQ managed schedules.

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Check out our latest webinar for a rundown of what’s new and upcoming in ROLLER.

In this special edition of the Product Spotlight, we deep dive into the online checkout and unveil new and upcoming industry-leading features. Watch the recording below 👇

Sell

• Discounts: Enhanced discounts to better determine if a discount is applicable to a booking.
• Gift cards
  • Fixed an issue that prevented some gift-cards from being sold.
  • Resolved a blocker that prevented a gift-card from being adjusted.
• Memberships: Guests are now prompted to re-sign a booking agreement when renewing a membership via checkout.
• Mobile F&B Ordering: Added the ability to hide stock variations from being listed in online sales channels.
• Online accounts
  • Enhanced the checkout to better determine if a guest is eligible to reschedule or adjust their own bookings.
  • Fixed a problem that prevented complementary bookings from being rescheduled.
  • Fixed an edge case that prevented a guest from being able to log in to their online account.
  • Resolved a graphical issue that appeared when guests rescheduling an addon with open quantity.
• POS
  • Enhanced the functionality of tabs within POS, to better signal if a booking is a tab or not.
  • Fixed a display issue that caused product pictures to be removed from the POS after the template was adjusted.
  • Fixed a graphical error that displayed when gift cards were searched in POS, where the gift card ID was less than 3 characters long.
  • Fixed an issue that prevented memberships from being scanned unless the user first clicked into the search field.
  • Packages now print the correct number of tickets when multiple are purchased at the same time.
  • Resolved an issue that caused packages to appear as available, despite not being available.
  • Tabs are now accessible for more than 24 hours in POS without needing to re-sync or do advanced searches.
• Progressive checkout
  • Enhanced capacity calculations so that session capacity is more consistent across POS and online checkouts.
  • Enhanced the checkout to better reflect the total amount remaining on a booking after the deposit is paid.
  • Enhanced the styling of checkboxes to improve usability of the checkout.
  • Fixed a problem that allowed guests to overbook a resource when purchasing multiple packages at a time.
  • Fixed an issue that caused the "Physical gift card" option to show, despite being configured to not show.
  • Resolved an issue that caused gift cards to take full payment instead of deposit payments.
  • The "From" pricing now correctly uses the configured text colour.
  • You can now configure any product as an addon for a party package, allowing you to upsell session or standard passes when guests buy a party package product.
• Receipts: Resolved a problem that caused receipts to show a '0' value for party packages and package products.

Serve

• Discounts: Updated ‘2 for 1’ discount to ‘Buy and Get,’ allowing greater flexibility in creating promotions. Currently supports single product variations (e.g., buy 3 Child tickets, get 1 Child ticket free).
• Party packages 
  • Fixed issue where the Booking PDF export displayed “0.00” for Party Package items, ensuring the correct prices are now shown.
  • Updated the party guest list view in online accounts to enable user to update their party name.
• POS: Fixed issue where attached waivers for single package products with multiple quantities became detached during the POS sales flow, ensuring waivers remain linked to all tickets in the booking.
• Playground: Resolved issue preventing some venues from updating the playground, which previously resulted in a notification stating “Playground couldn’t be updated at this time.”.

Market

• Memberships
  • Fixed issue with discount codes being case-sensitive during online checkout, ensuring that codes apply correctly regardless of case.
  • Resolved issue with membership discount stacking in POS to configure usage limits and enable/disable stacking.
  • Fixed issue with membership discounts not applying correctly at POS, ensuring discounts are applied consistently regardless of the number of ticket types or quantities entered.
• Party Packages
  • Fixed issue with order confirmation emails displaying incorrect prices for Party Package Products, ensuring pricing matches between the booking details in Venue Manager and the confirmation email.
  • Resolved issue by ensuring the custom host message is consistently displayed in guest list-related emails, including RSVP confirmation and reminder emails.
• Discounts
  • Fixed issue where the “Issue Code On Purchase” emails displayed incorrect discount names.
  • Resolved issue where a large number of uploaded discount codes caused the UI to become unresponsive.
  • Fixed issue where applying discounts to online bookings incorrectly excluded postage and miscalculated transaction fees.
• GX Score: Updated the GX Score question to “How would you rate your experience at [venue name]?” to enhance guest feedback accuracy.

Manage

• Booking receivable: Bookings receivable report no longer shows canceled, fully paid, or fully discounted bookings.
• Daily capacity: Daily capacity now shows the booking holder's name in the redeemed view as well.
• Cashless cards: You can now override the tax for cashless card sales.
• HQ
  • Resolved the "Master ticket code is required" error when modifying HQ Standard passes.
  • Fixed issue where non-HQ product categories changed incorrectly after HQ sync.
  • HQ-controlled venues can now see staff from other venues that have access to their venue on the staff screen.
• Resources
  • Corrected bug causing single booking resources to be double-booked.
  • Fixed missing resources issue in party package bookings.