Smarter pricing, a built-in waitlist, scheduled kitchen orders and tighter API security, plus a batch of membership, loyalty and payments improvements.

• Capacity-based price rules
  Set ticket prices that rise or fall with how full a session is.
• Built-in booking waitlist
  Add guests to a waitlist directly in POS and then fill spaces as they open up.
• Schedule kitchen orders
  Schedule food and drink orders to reach your kitchen at a set time.
• Stock sheet for stock planning
  See how much stock is already committed to upcoming bookings so you know what to order before a busy weekend.
• New API key scoping
  Choose exactly which endpoints a new API key can access, instead of granting full access by default.
• Reseller Portal (early access)
  Let resellers sign in and book against live availability instead of managing capacity by spreadsheet.
• Eliminate duplicate guest accounts
  Guests signing up with an email or number already on file are prompted to sign in instead of creating a second account.
• Cancellation rescue offers matched to the reason
  Show each member the save option most likely to work based on why they’re cancelling.
• New earning conditions for loyalty rules
  Add a time window, a repeat cap or a daily cap to spend and product milestone rewards.
• Loyalty progress in online accounts
  Guests can now see a progress bar for each active reward, plus boosting promotions and time remaining.

Learn more

Venue Operations

• API
  • You can now identify a member redemption via the Get Booking Details endpoint which now includes isMembershipDiscount as true when the discount was applied if the booking holder was identified as a member
  • The get booking detail REST API endpoint now returns discount code information.
  • You can now retrieve Company details for a Guest through the ROLLER API.
  • You can now add or remove discount codes on existing bookings through the ROLLER API.
• Daily Capacity
  • You can now bulk block capacity across multiple dates.
  • Fixed an issue where the daily capacity booking flow did not auto-attach minimum tickets for session pass field trips.
• Bookings
  • Fixed an issue where editing a package ticket price to $0 did not update the booking balance, so the full price was still charged.
  • Fixed an issue where the "Cancel booking?" warning displayed incorrectly on company-linked bookings.
  • Fixed an issue where a cancelled and refunded booking incorrectly showed as overpaid.
  • Fixed an issue where admin-only form fields disappeared on booking pages when Bookings Details V2 was enabled.
• Emails: Fixed an issue where product terms & conditions were not rendering in the multi-pass details email template despite being enabled.
• Gift Cards: Fixed an issue where the Gift Card Sales report "Value Sold" figure changed when sold gift cards were later redeemed.
• HQ 
  • Fixed an issue where the redemption instructions section was hidden in discount configuration when "Upload codes" was selected.
  • Fixed an issue where option sets were not copying from HQ to managed venues, so package inclusions now display correctly for new HQ-controlled variations.
  • Fixed an issue where arcade cashless card bundles failed to save at venue level; they now save correctly in HQ-controlled venues.
  • Fixed an issue where booking reminder emails defaulted to 'ON' at the venue, and ignored the HQ setting; adding HQ products now preserves the booking reminder setting.
  • Fixed an issue where "Hide from online sales" incorrectly cascaded to all variations on publish; HQ-controlled products and variations now follow the setting from HQ on create.
  • Fixed an issue where the checkout call-to-action displayed for HQ products unavailable in a controlled venue; it is now hidden when the product isn't available.
• Memberships 
  • Fixed an issue where the option to add a membership to Apple Wallet was not available on the confirmation email.
  • Fixed an issue where the members grid empty-search state incorrectly implied no members existed at all.
• Online Checkout: Fixed an issue where a stock item add-on incorrectly enforced a minimum quantity requirement on mobile checkout.
• Party Packages
  • Fixed an issue where party package bookings could not be edited after release.
  • Fixed an issue where meal selection showed "No selection" after increasing and then decreasing a package quantity back to the original value.
• Reports: Fixed an issue where incorrect deferred revenue was left on past bookings in revenue reporting. 
• Tickets
  • Expanded the session pass variation name limit to 256 characters to allow longer ticket names.
  • Fixed an issue where multi-pass products could incorrectly be added to legacy checkout.
• Venue Manager
  • Fixed an issue where the Venue Manager left navigation greyed out and became unresponsive after completing an action from the booking overflow menu.
  • Fixed an issue where accessing the Roadmap showed a blank page.

Guest Experience

• Integrations 
  • Existing FreshKDS users will be migrated over to V2 integration allowing for manual printing of pre-booked orders.
  • Added support for the Headout OTA integration via OCTO.
• Memberships 
  • Introduced QR code delivery of Booking Agreements at POS.
  • Capture a cancellation reason when members cancel via Online Accounts or Venue Manager.
  • Fixed an issue where a membership discount configured via a product tag applied $0 instead of the configured amount.
• Reports: Added membership cancellations report and cancellation rescue report to shows who cancelled a recurring membership, when, and why.
• Stock: Margin and profit now calculated on net revneue on Stock sales report and Stock page for tax inclusive venues
• Mobile F&B Ordering: Fixed an issue where QR code ordering dockets intermittently stopped printing while POS sat on the PIN lock screen, by introducing a new locked printing mode.
• Online Accounts 
  • Guests can now view venue policies and product terms & conditions in Online Accounts.
  • Guests can now view previous bookings in Online Accounts.
  • Guests can now view waivers and membership agreements in Online Accounts.
• Party Packages: Fixed an issue where the "Add resource" button was missing from the party package program screen for venues using the Conqueror integration.
• POS
  • You can now require void reason codes to be selected when removing items from a booking on POS, Tracked alongside wastage in the new stock movement report.
  • Improved the visual display of the POS Capacity View.
  • You can now view multi-booking resources in the POS Capacity View.
  • Fixed an issue where multi-pass product expiration dates displayed in a non-localized date format on POS.
  • Fixed an issue where staff POS PINs were intermittently flagged as invalid after a timeout or logout.
• Progressive Checkout
  • Fixed an issue where progressive checkout calculated an incorrect price for consecutive sessions products.
  • Fixed an issue where standard pass availability displayed incorrectly.
• Tickets: Fixed an issue where removing and re-adding a ticket with a consecutive session duration resulted in an incorrect price.
• Waivers: Fixed an issue where waiver submissions allowed a date of birth to be entered as a future date.

For more information, see What's new in ROLLER: September 2026.

A walk-in waitlist, a clearer capacity view, product updates managed from HQ and simpler multi-day closures, plus everything else this month.

• Keep a walk-in waitlist
  Add walk-in guests to a waitlist, then convert them into a booking once a spot opens, with their details already carried over.
• A clearer capacity view
  See booking status, payment status and party bookings right on the tile, with separate zoom and gridline controls for finer detail.
• Manage products from HQ
  Edit product fields directly in HQ, group changes into a collection and schedule exactly when they publish to your venues.
• Block capacity across a date range
  Set a start and end date in the Blocked Capacity panel and it applies to every day in between.
• Find out why members cancel
  Turn on cancellation reasons at checkout and track trends with two new reports on cancellations and rescue offers.
• Offer booking agreements by QR code
  Add a QR code as a way for guests to review and sign their agreement at POS, alongside SMS and email.

Learn more

Faster shift changes, less discount setup, price rules for packages and a new way to sell repeat visits, plus everything else this month.

• Sell repeat visits with multi-passes
  Bundle several visits into one prepaid pack, and each redemption comes off the guest's balance automatically.
• Faster till handovers
  Close a till session without entering a cash count, then reconcile it from Venue Manager once the rush is over.
• Price rules for packages
  Apply early bird, time-based and quantity-based rules to packages built around a single session or standard pass.
• Discount ranges by product tag
  Point discount codes and membership discounts at a tag instead of selecting products one by one, and new variations inherit the discount.
• Act on bookings from the POS capacity grid
  Tap a session to see payment, redemption and waiver status, then mark it ready to start or redeem tickets without leaving the grid.

Learn more

Venue Operations

• HQ: HQ operators can now switch directly between an HQ product view and the same product at a controlled venue, with significantly faster context switching than before.
• Loyalty
  • Guests now receive an email notification when a loyalty reward is nearing its expiry date, giving them a timely reminder to redeem before it's gone.
  • You can now run time-limited bonus campaigns on your loyalty program — such as double points weekends or anniversary multipliers — with automatic start and end dates and built-in guest email notifications.
• Price Rules 
  • HQ operators can now prevent controlled venues from removing or changing HQ-defined price rules on HQ-managed products.
  • Fixed an issue where party package receipts and invoices were showing an incorrect per-person price when a time-based price rule was applied.
• Tax 
  • Bottle deposit charges are now handled correctly for German venues, including automatic VAT adjustments when deposits are refunded on bottle returns.
  • Fixed an issue where tax was being displayed incorrectly on receipts for partial payments.
• API 
  • Fixed an issue where webhooks were being disabled earlier than intended after send timeouts.
  • Fixed an issue where updating stock products via the API was silently archiving HQ-linked variations.
• Bookings
  • Fixed an issue where resources were disappearing when changing a package quantity using keyboard input in Venue Manager.
  • Fixed an issue where refunding individual tickets on a discounted booking was refunding the full item price instead of the discounted amount, causing the booking to go unpaid.
  • Fixed an issue where adding a form to a membership booking in Venue Manager wasn't automatically adding the correct number of form fields for each member in the booking.
  • Fixed an issue where group tickets in packages weren't being auto-calculated correctly when bookings were created in Venue Manager or imported via API.
  • Fixed an issue where the redemption count wasn't updating after a booking with session items was cancelled.
• Products: 
  • Fixed an issue where HQ POS template images from stock variations and products weren't appearing in controlled venues or on POS devices.
  • Fixed an issue where an incorrect currency symbol was showing on the multi-pass variation details page.
  • Fixed an issue where the Duplicate action was failing on party package products in Venue Manager.
  • Fixed an issue where updating tax overrides in variation settings was causing a delay before changes took effect.
• POS: Fixed an issue where tile colors were resetting for all tiles when opening 'Select products' and clicking 'Done'.
• Reporting: Fixed an issue where the ROLLER Payments transactions report wasn't showing refunds as negative values.
• Session Passes
  • Fixed an issue where enabling the tax override on a single session pass was unintentionally applying it across all session passes.
  • Fixed an issue where the page header wasn't showing the session pass name in Session Passes.
  • Fixed an issue where the Make Private/Public settings were being reverted when other product configuration changes were made in Session Passes.
  • Fixed an issue where the Google Things to Do checkout page dropdown wasn't opening in session pass product configuration in Session Passes.
  • Fixed an issue where the 'Allocate wristbands' option was being turned on across all session passes.
  • Fixed an issue where the 'Waiver' setting wasn't being saved correctly in Session Passes.

Guest Experience

• Memberships 
  • Membership discounts can now be assigned to products using tags, making it easier to control which products a membership discount applies to.
  • Fixed an issue where membership discounts were being incorrectly distributed across multiple tickets in a booking.
• POS 
  • POS till sessions can now be closed at without providing a cash entry — the device moves to a new till session while the cash count for the previous session is completed later in Venue Manager.
  • Fixed an issue where session times weren't appearing when attempting to reschedule a package containing a Standard Pass and a Session Pass.
  • Fixed an issue where POS tips were showing regardless of the venue's POS settings.
  • Fixed an issue where products were showing an incorrect price in POS after the price was updated.
• Bookings: Fixed an issue where resources weren't being correctly allocated to party package bookings when created in Venue Manager and when spread across many resources.
• Gift Cards: Fixed an issue where a cancelled gift card was remaining active in the online checkout and could still be used at checkout.
• Online Accounts: Fixed an issue where the Pause option was available in Online Accounts for multi-membership bookings where one of the memberships wasn't yet eligible to pause.
• Online Checkout
  • Fixed an issue where HQ-controlled venues were unable to re-enable the 'Call to Book' option after it had been removed from the HQ checkout.
  • Fixed an issue where the 'Continue' button on the mobile online checkout was graying out and not progressing when a larger file was attached via a checkout form.
  • Fixed an issue where party packages were incorrectly showing a minimum guest requirement in the progressive checkout.
  • Fixed an issue where the progressive checkout was displaying an incorrect session pass price.
  • Fixed an issue where incorrect ticket prices were being shown on Session Tiles for customised schedules with time-based price rules applied.
  • Fixed an issue where the featured product carousel wasn't appearing on HQ-managed checkouts.
• Waivers: Fixed an issue where custom waiver form submissions were processed inconsistently between POS and Venue Manager.

For more information, see What's new in ROLLER: August 2026.

Here are a few highlights from this month's release:

• A smoother checkout, start to finish
  Guests can compare sessions across products on your checkout homepage, and shared add-ons can now suggest once per cart.
• Get more from your food and beverage stock
  Tag stock products with stock types for richer comparisons in the Stock sales report, and record and track wastage.
• Keep more members
  Let members pause or switch plans instead of canceling, and sell one membership for a whole group or family.
• Self-serve payment methods in Venue Manager
  Turn on more ways for guests to pay at online checkout and POS, no support ticket needed.
• Manage guest segments across your group
  Create a segment once at HQ and have it publish automatically to every managed venue.

Learn more

Venue Operations

• API
  • API key permissions can now be scoped to specific APIs and actions, giving you greater control over integration access.
  • API access is now available for all Playground venues, making it easier to test integrations in a safe environment.
  • The Stock Product API now exposes the stock type, including (Food & beverage, Retail, Miscellaneous and Untagged), making it easier to identify F&B items in third-party integrations.
  • Gift cards and tips can now be managed via the ROLLER API, with support for the GoTab integration.
• Compliance: E-Invoicing and E-Reporting capabilities are in development to support French regulatory requirements.
• HQ: Discount Code Upload via HQ has been re-worked to optimise performance. You can now manually enter up to 1,000 codes via the UI, or 200,000 codes via the Bulk CSV upload. Also, discount codes stored in HQ can be enabled for group-wide utilisation via ticking the checkbox "Usage Limits apply across selected venues".
• Payments: Venues can now manage their payment methods directly from Venue Manager, without needing to contact support.
• Party Packages
  • You can now apply purchase limits to party packages, controlling how many can be sold through the online checkout.
  • Wristband and sticker printing is now supported for party packages, with printing triggered automatically at check-in.
• Price Rules: Fixed an issue where price overrides couldn't be applied to packages and party packages.
• Bookings
  • Fixed an issue where the year 2008 wasn't available in the date of birth field on RSVP forms for party bookings.
  • Fixed an issue where changing the session time on a POS ticket reset the custom unit price to the original product price.
  • Fixed an issue where party package inclusions were disappearing in Venue Manager when additional inclusions were added to the same booking.
  • Fixed an issue where a booking item's validity status wasn't updating to 'Valid' on the day of the session.
  • Fixed an issue where party inclusions were being duplicated when bookings were created through the Calendar or Daily Capacity view.
• Discounts: Fixed an issue where the discount configuration appeared to revert after saving when setting up a gift card discount.
• Gift Cards
  • Fixed an issue where gift card deferred revenue wasn't being generated for bookings that had a discount applied.
  • Fixed an issue where cancelling a complimentary gift card booking wasn't fully deducting the gift card deferred revenue.
• HQ
  • Fixed an issue where HQ schedule changes will no longer override controlled venues' selected resources.
  • Fixed an issue so that staff are now able to refund gift cards that were issued by venues other than their own.
  • Fixed an issue to make the 'Days valid from date of redemption' setting editable by controlled venues, if HQ had not originally defined a value before the venues added it to their catalogue.
  • Fixed an issue with HQ Bulk Edit, where when editing parent product images it would not update variations that had not yet had an image set.
• Memberships
  • Fixed an issue where membership revenue wasn't being fully recognized for some bookings in the Revenue Recognition Report.
  • Fixed an issue where standard passes were expiring at midnight the day after the expiry date instead of on the expiry date itself.
• Online Checkout: Fixed an issue where standard passes with a set quantity showed as unavailable in the online checkout despite having remaining capacity.
• Payments
  • Fixed an issue where card payments and payment links weren't working in Venue Manager.
  • Fixed an issue where payment links remained active for approximately one minute after a booking was cancelled.
• Price Rules
  • Fixed an issue where party package time-based pricing couldn't be saved when one or more day prices were set to $0.
  • Fixed an issue where session passes used as add-ons weren't applying time-based price rules when the product wasn't in the online checkout product list.
• Products: Fixed an issue where product instructions weren't appearing in the Insert Panel in Venue Manager.
• Reporting: Fixed an issue where all employees were listed as 'Unknown' in the Staff Sales Insight report in Analytics.
• Waivers: Fixed an issue where waiver and RSVP responses were removed from bookings when the associated party package was archived.

Guest Experience

• Bookings: Bookings can now be automatically split evenly across available resources.
• Online Checkout
  • The venue title now appears as a label in the overlay checkout, making it clearer to guests which venue they're booking with.
  • Fixed an issue where upsell items were being suggested multiple times in checkout when shared across multiple products.
  • Availability-led checkout is now available for escape rooms, VR, and other experience-based products.
  • You can now add call-out labels to ticket and stock variations in the online checkout to highlight key information or promotions.
  • You can now customise the wording in the online checkout to better match your venue's brand.
  • You can now customise the 'Products' heading in the online checkout.
• Reporting: Google can now be tracked as a referral source in the All Bookings Report.
• Stock
  • You can now record and track stock wastage in Venue Manager, giving you better visibility into stock losses.
  • You can now record and track stock wastage in Venue Manager.
• Online Checkout 
  • Fixed an issue where the progressive checkout was displaying incorrect prices for products with price rules applied.
  • Fixed an issue where selecting an answer in the online checkout additional details form was clearing the previous radio button selection.
  • Fixed an issue where standard pass availability was appearing inconsistently in the progressive checkout.
• POS
  • Fixed an issue where POS kept redirecting to the Device page and prompting for a manager pin.
  • Fixed an issue where the POS receipt subtotal incorrectly matched the grand total when a discount was applied.
  • Fixed an issue where the POS 'Add Items' button replaced existing items in a bowling booking instead of adding to them.
• Receipts: Fixed an issue where a checkout assigned to multiple print stations on a single device incorrectly displayed the reprint label.
• Emails: Fixed an issue where booking notification emails weren't sending when bookings were completed through the progressive checkout.
• Integrations: Fixed an issue where GetYourGuide was misreading ROLLER resource capacity.
• F&B Checkout 
  • Fixed an issue where the 'Convert to Tab' button appeared even when Tabs were disabled for the venue.
  • Fixed an issue where the print button wasn't appearing when the KDS was the only available print station.
• Memberships
  • Fixed an issue where a membership code was stacking on top of an existing discount code in the progressive checkout when 'Can use multiple discounts' was disabled.
  • Fixed an issue where the master ticket was showing the incorrect session start time when added to a digital wallet.
• Waivers: Fixed an issue where waiver forms allowed future dates to be entered as the date of birth for minors.

For more information, see What's new in ROLLER: July 2026.

This month brings three big wins for busy venues, plus a handful of updates to explore.

• Charge peak rates on party slots
  Early bird and time-based price rules now work on party packages. Drive earlier bookings, lift weekday utilization or add a premium to your busiest slots.
• Track every membership redemption across venues
  The new Membership Entitlement Redemptions report gives you a complete view of redemptions, including members whose home venue is elsewhere, so cross-venue reconciliation is simple.
• See live redemption counts in POS capacity view
  Session tiles in POS capacity view now show a live redemption counter (eg "0 out of 3 guests") right on the booking tile. Get an at-a-glance status without opening a booking, updating in real time as guests are checked in.

Plus more to explore
Split group payments into multiple tabs at POS (beta), edit purchased items without removing and re-adding (beta), group cashless balances into one-scan bundles and stay compliant with Germany's new right of withdrawal for online sales.

Learn more

Venue Operations

• Accounts: Multi-venue users can now set and change their default venue.
• API
  • You can now create and manage 3rd party gift cards via the ROLLER API.
  • You can now filter booking-updated webhooks by application via the ROLLER API.
  • You can now store metadata against bookings via the ROLLER API.
  • You can now retrieve product calendar availability schedules via the ROLLER API.
  • You can now manage venue-level external identifiers via the ROLLER API.
  • Added API enhancements to support the GoTab integration.
  • Fixed an issue that prevented HQ API keys from being deleted.
• Consecutive Sessions: Consecutive sessions can now be configured at HQ and HQ-controlled venues to streamline booking and upsell flows.
• Gift Cards: Multi-venue gift cards can now be found by searching for Guest Name or Booking ID, from any network venue.
  
• Integrations: You can now create cashless card bundles to assign multiple variations at once across Sacoa, Intercard, and Amusement Connect integrations.
• Price Rules
  • You can now hide the quantity-based price rule highlight on the progressive checkout.
  • HQ can now let controlled venues override certain time-based price rules dates for regional or school holidays.
  • Fixed an issue where products with price rules displayed different pricing between Venue Manager and the progressive checkout.
• Memberships: New Member Redemptions report that focuses on Member visits, redemptions and Member home venue has been added to the ROLLER reporting catalogue. 
• Tax
  • Tax components are now broken down on receipts and invoices for Quebec and French compliance.
  • Tax totals can now be broken down by tax rate in Venue Manager, receipts, and invoices.
• Bookings: Fixed an issue where the unit price field reverted to the first digit of the original price when edited using backspace.
• Discount Codes
  • Fixed an issue where HQ-managed discount codes disappeared after venue product lists were updated, making previously issued codes unusable.
  • Fixed an issue where users could not access the Create HQ Discount Codes page at the HQ venue.
• Discounts: Fixed an issue where discount codes could not be created or edited without the "Can Access Segment Settings" permission.
• Memberships
  • Fixed an issue where recurring membership charges incorrectly triggered activation fee refunds.
  • Fixed an issue where discounted amounts incorrectly counted towards revenue when a discounted booking with a one-off membership was cancelled.
• Online Checkout: Fixed an issue where Apple Pay was not working on payment links.
• POS: Fixed an issue where Girocard payments could result in duplicate charges with only one logged in Venue Manager.
• Product Management: Fixed an issue where the "Master ticket code" field was missing from variation settings for pass and gift card products in HQ venues.
• Reports
  • Fixed intermittent access issues affecting the Monthly Fee & Tax Statement reports in Venue Manager.
  • Fixed an issue where Gross Sales amounts were inflated on the Package Product Sales Report when multiple packages were sold.
  • Fixed an issue where the ROLLER Payments Transaction Report was missing the booking ID for successful card payments.
• Schedules: Fixed an issue where the "Limit Bookings per Start Time" field displayed raw text instead of "No Limits".
• Waivers: Fixed an issue where waiver requests failed with a generic "Something went wrong" error when the recipient name exceeded 25 characters.

Guest Experience

• Gift Cards: Fixed a checkout performance delay when purchasing gift cards through the promotional gift card flow.
• Memberships: Fixed an issue where "Edit items" on POS prevented additions of $0 cost memberships.
• Mobile F&B Ordering: Fixed an issue where the print button did not appear when the KDS was the only print station available.
• Online Accounts: Fixed an issue where guests could not edit their booking if the product schedule had been updated since the guest made the booking.
• Online Checkout: Fixed an issue where products marked "Not for individual sale" still appeared in the progressive checkout.
• POS
  • Fixed a caching issue that caused POS performance to slow down when fetching packages.
  • Fixed an issue where packages incorrectly showed as sold out in POS when using a single-product resource.
• Receipts: Fixed an issue where a checkout assigned to multiple print stations on a single device incorrectly displayed the reprint label.

For more information, see What's new in ROLLER: June 2026.

The May release brings a new product type to promote repeat visits, faster POS workflows for capacity and custom ticket IDs, smarter kitchen operations, more flexible memberships promotions, HQ analytics and scheduled, consolidated reporting and a new Google Things to do integration.

Highlights include:

• Multi-pass product type (beta) - a flexible way to attract repeat visitors.
• Membership discount updates - offer options like membership intro offers with short term discounts, or provide indefinite discounts on all billing cycles. 
• Google Things to do - Turn searches into bookings with the Google Things to do integration.

Learn more