Guest Experience

• POS: You can now update purchased items directly at the POS for any last-minute changes.
• Permissions: You can now provide access to POS users to approve discounts and refunds without giving full POS access
• Invoices: Fixed an issue where invoice numbers did not match between the Invoices report and the Booking activity in Venue Manager.
• Bookings: Fixed an issue where the booking date and time format was showing incorrectly when sharing a waiver link.
• Emails: Fixed an issue where order confirmation emails displayed venue-level Terms and Conditions instead of the applicable product-level Terms and Conditions when configured at the product level.
• Waivers: Fixed an issue where translations were not showing when switching languages for some custom online waiver forms.
• Online Checkout: Fixed a bug where the Minimum/From price did not display for some products.

Venue Operations

• API: /bookings/draft/costs now includes tax breakdown for different tax components and rates when using advanced tax management.
• ROLLER Payments: Improved Apple Pay and Google Pay Transaction Reporting
• Memberships 
  • Fixed an issue with updating an existing product to be Cross-Venue enabled would sometimes miss updating required entitlements and discounts across connected venues.
  • You can now use payment method update link instead of manual credit card entry to update membership details in VM.
• Invoices
  • Fixed an issue where deposit invoices incorrectly displayed “Total Paid” instead of “Total Due” in the Invoice Widget.
  • Fixed an issue where some outstanding invoices appeared in the Invoices report but were not visible or referenced in the booking activity history.

Guest Experience

• Emails 
  • Resolved an issue causing booking confirmation emails to display incorrect totals for packages.
  • Resolved some issues with the formatting of invoice/receipt PDFs.
• Discounts: Resolved an issue which prevented changes to a Discount offer from being saved.
• Gift cards: Created a new configuration to set if delivery is offered or not for digitally purchased gift-cards.
• Invoices: Enhanced the Invoice PDF display to reduce unwanted extra white-space.
• Memberships 
  • Added the ability to customise the discount email template for codes issued on product purchase.
  • Resolved an issue which prevented memberships being purchased for some edge-case scenarios.
  • Missing photos can now be added to a membership in POS.
• Online Checkout
  • Enhanced the online checkout Checkout button to improve online guest experience.
  • Fixed an issue which caused party package option selections to be overwritten.
  • Enhanced the platform to support two instances of the same party package variation on the same booking when both packages contain inclusions with selectable options.
  • Fixed an issue where memberships state "Valid from today" despite being valid from a future date.
• Receipts
  • German receipts printed from POS now display Session Start/End times.
  • POS Items notes now correctly appear on printed receipt tax invoices.
  • Resolved some issues with the formatting of invoice/receipt PDFs.
• Refunds: Resolved an issue which enabled processing refunds for an amount higher than the Booking Total in POS.
• Stock: Stock variations can now be archived in Venue Manager.

Venue Operations

• Memberships: Fixed discount rules not appearing at the venue level for new membership variations.
• Reports: Sales tax reports now include the total sales column.
• Bookings
  • Venue Manager now correctly adds option set quantities when creating bookings.
  • Fixed variations linked to single-booking resources appearing available when already booked.
  • Resolved an issue where $0 products displayed as NaN during booking creation in Venue Manager.
  • Outstanding invoices in Venue Manager now correctly reference the invoice ID in activity history.
• Channel management: Introduced a new Trip.com integration to help manage Trip.com bookings and improve visibility across channels.
• Party Packages
  • Party package bookings now correctly display stock item names and quantities.
  • Fixed an issue where “multiple resources per booking” was auto-enabled and couldn’t be saved when editing programs.
• Price rules
  • Added an option to restrict standard pass tickets to only be valid on the booking date.
  • Fixed incorrect price breakdowns when adding early-bird or time-based price rules in POS.
  • Resolved an issue where modifying bookings with early bird price rules caused incorrect balances.
  • Corrected price rule dates displaying incorrectly in calendars for some venues.
• ROLLER API
  • Added operatorName to get POS till reconciliations.
  • Added a list of booking payments to get booking detail and as an available inclusion for booking webhooks.

This month’s updates make it easier to control guest emails, streamline payments and tailor staff access — all while reducing manual work and improving the guest experience.

Plus, new integrations and HQ tools help venues centralize management and maintain consistency across locations.

💳 Send payment links to guests from POS
Create and send payment links to guests to take full or partial payment on bookings from POS.

✅ New permission for editing product resources
Let staff edit products while keeping linked resources consistent.

 🎟️ Reorder ticket display in checkouts and Venue Manager
Display and promote ticket options by using a simple drag-and-drop to customize how they appear in checkouts and in Venue Manager.

Learn more

Sell

• HQ: Price rules can now be configured to display in online checkout from within HQ products.
• Memberships
  
  • Resolved a visual error where the membership status was incorrectly displaying for some memberships.
  • Resolved a visual error where the membership status was incorrectly displaying as active for some expired memberships.
• Online Accounts
  • Fixed an issue where guests could see gift cards in their online account when the gift card was purchased by the guest but for a different recipient.
  • Fixed an issue where online account phone numbers were being shortened, causing the guest not to be able to access their online account.
• Online Checkout
  • You can now arrange the display of variations, add-on variations, and party inclusions in the online checkout.
  • Fixed a problem where some venues could not create new progressive checkouts.
  • Resolved a problem where online checkout was failing to properly enforce minimum purchase limits.
  • Fixed a bug where the "from" price in the online checkout was not accounting for minimum purchase limits.
  • Resolved an issue where clicking the subtract quantity button was instead adding quantity.
  • Made optimizations to the auto-scrolling behaviour when clicking on a product variation in the checkout and scrolling to the addons sections.
  • Enhanced the checkout home page for products with long names.
  • For venues with a checkout which starts in a future month, the calendar now loads as expected, allowing you to select a date.
• POS
  • Fixed an issue that prevented some operators from closing the till session.
  • Amusement Connect cashless card now remain assigned on POS as expected.
  • POS Folders now correctly contain products for HQ POS templates.
  • The Membership expiry date no longer appears for indefinite recurring memberships.
• Receipts: Fixed an issue that caused incorrect subtotals to display on receipts.

Serve

• Payment Links: Added the ability to send payment links from POS to guests, to request outstanding payment for their bookings.
• Email: Added the ability for several ROLLER email templates to be disabled from delivery to guests.
• Waivers: HQ's now have the ability to create waiver templates within ROLLER HQ, which can be added to their controlled venues.

Market

• Memberships
  • Fixed an issue where if a membership was assigned to a waiver holder, the membership would only show against the booking holders profile in Venue Manager.
  • Fixed an issue where if a cart contained multiple products for multiple future dates, some membership discounts would not apply correctly.
• Email
  • Fixed an issue where the itemised breakdown of products for a party package would not display on booking notification emails.
  • Fixed an issue where after generating emails for partial payments, the follow-up or final payments for a booking would not trigger the expected emails to send.

Manage

• Exports: PDF Exports now support additional character sets (Chinese, Korean & Japanese).
• Party summary: Fixed an issue where party summary export was showing the wrong wristband allocation for future dates.
• Reports
  • Addressed an issue causing delays in the reporting of new product sales data in Revenue recognition.
  • Trial balance no longer removes gift card deferred revenue when the booking with the gift card sale is cancelled.
• Product: Fixed an issue where tax % was showing in 1000s in tax override dropdown.

Groups

• Staff Permissions: Added a new permission, which controls whether staff can edit the resources assigned to products. 
• Memberships: Added the ability to define the discount name for display on POS, to existing membership discounts within HQ managed products.

Integrations

• API 
  • Fixed an issue where disabled API keys may still allow usage of the key.
  • Fixed an issue that prevented creating unique names for API keys.
• Cashless Cards: Added a direct integration with Cashless Card System Sacoa, allowing Sacoa cards to be sold, reloaded and tracked at POS, keeping card balances and transactions automatically in sync.
• Channel Management
  • Added a direct integration with OTA marketplace Trip.com, enabling centralised availability, booking data and reporting between the two platforms.
  • Added a direct integration with Google Things to do, enabling venues to boost bookings and increase discoverability by publishing their experiences via Google's platforms

Your go-to playbook for smarter, more profitable growth in the year ahead. Discover global performance insights, key trends shaping visitor behavior, and actionable strategies to boost bookings, basket size, and repeat visits.

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This month’s updates make it easier to influence guest purchasing behaviour, keep POS operations secure and session selection at checkout experience clean and intuitive. You’ll also find new tools to customize modifier order, giving your team more control and your guests a smoother purchasing experience.

🎟️ Smoother selection in checkout with new display - Quickly select a session time with an updated horizontal layout.

💸 Influence guest purchase behavior in checkout with price rules - Show guests how much they can save by booking off-peak or earlier. 

👥 Price rules support for group tickets - Run time-based and early bird offers for group passes.

🎉Add buffer time to booked-out, multi-booking party resources - Prevent back-to-back bookings and early arrivals.

🔒 More POS security enhancements - Hide expected till closure amounts and prevent till closure with outstanding items.

🥤 Customize display order for modifier and party inclusions - Rearrange the order listed for faster selection by staff and guests. 

📱Updated Apple and Google wallet tickets - Improved wallet ticket display and better preview options.

Learn more

Sell

• Digital Wallet: Added extra customizations to digital wallets and provided support for additional logos to be uploaded, specifically for digital wallets display.
• Online Accounts: Fixed an issue where the "Manage booking" button on the booking confirmation email was not working.
• Online Checkout
  • If price rules are configured against a product, the online checkout can display a prompt, directing guests to purchase cheaper tickets at your preferred day or times.
  • Fixed an issue causing the subtract ticket button to instead add tickets to the cart.
  • Fixed an issue which made the available tickets count be incorrect for package products.
  • Availability colors on the checkout calendar view are now supported on more mobile devices.
  • Fixed an issue which prevented standard passes from appearing in the online checkout if the "Pass is valid from date of redemption up to selected number of days" option was checked.
• POS
  • When closing a till session, the POS will notify you if there are outstanding transactions or open tabs. A new user permission "Can reconcile till without completing outstanding items" exists to prevent staff from being able to close the till session unless the tasks are resolved.
  • POS now supports "blind" till-session closure - preventing users from being able to determine the cash amounts in the till. This can be enabled via user permission: "Can see expected totals when closing a till session".
  • Resolved an issue which caused the POS to display incorrect pricing for some products.
  • Fixed an issue which prevented till sessions from being started unless the user had POS admin permission.
  • POS tills sort orders no longer reset after adding a new product to the template.
• Stock
  
  • Modifiers can be re-arranged into a specific order and the order will display in POS, Mobile F&B checkouts, and on Dockets.
  • Modifiers can be added to stock products when editing or creating a stock product.
• Stock modifiers: Modifier options can be re-arranged into a specific order and the order will display in POS, Mobile F&B checkouts, and on Dockets.

Serve

• Discounts: Fixed an issue when setting a value of "0" in the "Buy [x], Get [X]" setting.
• Invoicing: Fixed an issue where incorrect language could display, in place of the selected language.
• Memberships: Fixed an issue where redeeming a membership would fail to load a saved guest picture.
• Waivers: Fixed an issue where if a waiver was signed then later attached to a booking, it would sometimes not display in the 'forms' area of the platform.

Market

• Invoice: Fixed an issue where the Booking Date would now flow through to the expected field in some cases.
• Online checkout: Fixed an issue where if a Guest navigated back and forth in the checkout after applying a discount valid for a single guest, then changed the guest, the total would not update correctly.
• Discounts
  • Fixed an issue where, when searching for a discount, it would return results that were not related to the search.
  • Fixed an issue where, when applying a second discount to a booking, if it didn't change the cost, it cancelled the first discount. Now the original discount amount will hold even if subsequent discounts are rejected.

Manage

• Packages: Fixed an issue where “not for sale” products appeared in option sets selections for Venue Manager.
• Party Packages: Fixed an issue where inclusions could disappear when changing the selected date in CX3.
• Reports
  • Fixed an issue that caused delays in new products appearing in reports.
  • Improved rounding logic in revenue recognition exports to better align numbers across CSV and Excel formats.
• Price rules
  • Time-based and early-bird price rules are now supported with group tickets.
  • Fixed an issue where an incorrect price was shown for products with a custom schedule.
• Resources
  • Added buffer time support for multi-booking resources, allowing buffer periods when resources are blocked out for events.
  • Enhanced “Multiple Bookings – Single Product” to allow bookings across multiple products when multiple resources are configured.

Groups

• API: Added two new columns to the BulkAPI for Gift Card Payable and Gift Card Receivable.
• HQ: Fixed issue where till float wasn’t being saved in controlled venue templates during HQ POS template creation or updates.

Integrations

• Fiscal Compliance: Added support for Verifactu and TicketBAI fiscal compliance for customers processing transactions in Spain.
• Access Control Integrations: Fixed an issue to prevent redemption of tickets at gates they are not configured for.

This release gives you more flexibility, faster setup and stronger controls — making it easier to manage products, party and event bookings and the guest experience.

🍔 Customizable packages and party packages
Let guests build their combo with option sets (eg 1 ticket + 1 drink choice + 1 meal choice)

🎉 Exclusive venue hire
Reserve all capacity automatically for party or session pass bookings

⚡ Faster product setup and management

• Manage product tags in one place
• Duplicate package and party package products, rather than starting from scratch!

💸 Tipping on full booking value
Suggested tips can now calculate on the total booking value

🖨️ Streamlined food and beverage ops
Smarter docket printing, including synced print status, online order printing and adding notes

🔒 POS security and permissions
Stronger POS security with more precise staff permissions and auto logouts

🎁 HQ multi-venue gift card redemptions (on request)
One gift card guests can redeem across all selected venues. Reach out to your customer success manager or the support team to enable.

Learn more

Sell

• Bookings: Rounding issue resolved for one-cent booking payment discrepancies.
• Dockets: Dockets now correctly display the correct number of modifiers per item when there are many of the same items in an order.
• Groupon: Groupon payment method now logs all voucher IDs, not just the first.
• Memberships
  • Fixed an issue that caused a recurring payment to charge whilst the membership was in a pending cancellation request status.
  • Resolved a bug that prevented a membership from expiring prematurely.
  • Expired memberships no longer block redemption of current valid memberships.
• Mobile F&B Checkout
  • Table number prompt removed for pickup-only F&B checkouts.
  • Fixed display of & character in F&B checkout.
  • Fixed intermittent double printing of F&B receipts.
• Online Accounts
  
  • Editing bookings via online accounts no longer triggers incorrect warnings.
  • Fixed issue that caused an error to display when guests updated party package bookings via online accounts.
  • Resolved a problem that resulted in a guest not being prompted for additional payment when adjusting their booking.
• Online checkout
  • Fixed an issue where resources were not assigned in some bookings.
  • Fixed a display issue where product-tax information was appearing incorrectly (whilst still charging accurately).
  • Minimum guest count now displays correctly in collapsed package view.
  • CX3 now applies the correct quantity of forced add-on tickets when purchasing group tickets.
  • When editing party package products, you can arrange the order of inclusions. This ordering is reflected in the online checkout.
  • Add-on products can be configured as forced-inclusion, with option to remove from cart in Progressive Checkout.
  • Guests can no longer book sessions past the sales cut-off time in online checkout.
  • Fixed an issue where the membership validity was noted as "Valid from today" despite the membership starting in the future.
  • POS
    • Fixed issue where folder view navigation caused the POS to break.
    • Resolved a bug that caused product names to shorten when the POS tile displayed an image.
    • Cleaned up the automatic log-out configurations for enhanced usability.
    • Added a new log-out button on the POS main menu screen.
    • Stock products automatically flag as redeemed when printed to a docket-printer, or KDS device.
    • Fixed bug where POS device selection had to be clicked twice to activate.
    • Fixed an issue where POS templates could not be created from devices.
  • Products
    • Packages are enhanced to allow guests to choose from a range of stock-options, instead of strict stock inclusions. These options can be selected in Online Checkout and POS for guests.
    • Stock products can now be identified as F&B-specific.
  • Receipts
    • Fixed an issue blocking receipts from printing if the table-number input had letters included.
    • Resolved an issue where POS tax invoices were not accurately calculating tax based on discounts.
    • Cloud-printed receipts now show payment details consistently.
  • Role permissions: A new role permission has been created to block removing products from bookings. A manager pin can be used to override this.
• Tipping
  • Tips can now be configured to collect on pre-tax amounts.
  • Tips can be configured to suggest amounts based on prior payments - such as deposits on parties.

Serve

• Memberships: Fixed issue where booking agreements were detaching from membership products.
• Wristbands: New option to use Booking ID in place of Guest Name for Wristbands.
• Waivers
  • Fixed a display issue with updates to Waiver HTML displaying incorrectly.
  • Fixed a display issue with waiver holder dropdown, that occurred at certain zoom levels.

Market

• Localisation: Fixed a missing translation for GX Score incentive messages.
• Online checkout
  • Fixed an issue with auto-redemption of discounts within Online Checkout.
  • Fixed an issue with the incorrect booking total displaying after guest details were entered.

Manage

• Packages: Sales availability for packages no longer defaults to an unexpected date.
• Party Packages
  • Resolved issue preventing a single additional guest from being added to a party package when inclusions are set to "round down."
  • Party package inclusions can now include different products, no limited to variations of a single product.
  • Support for Party Packages & Session passes to fully book out multi-booking resources for exclusive hires.
• Role permissions: New permission added to allow capacity blocking without requiring resource management permissions.
• Products
  • Fixed issue where product adjustments caused them to disappear from POS/API.
  • Fixed bug where resource field wasn’t saving for newly created add-on products.
• Schedules: Fixed issue where excluded dates were not saving after confirming conflicting schedules in the calendar.

Groups

• Discounts
  • New option during creation of Discounts to select 'Venue Tags', within HQ.
  • Fixed an issue where discounts would be duplicated during sync between HQ and Controlled Venues.
  • Fixed an issue where if "All Products (excluding gift cards)" were selected, venue selection would be restricted.
• Gift Cards
  • Gift Card refunds may now be processed onto any gift card within the same group, even if it was purchased at a different venue.
  • Gift Cards can now be setup, sold, searched for, and redeemed across a group seamlessly.
• Permissions: Fixed an issue with staff roles failing to sync and transfer to Playgrounds.
• Products
  • Create and manage stock modifiers from the HQ, and sync changes to Controlled Venues.
  • Fixed an issue where stock would not display 0 when the inventory is depleted.
• HQ
  • Fixed an issue in HQ where the learn more link for online checkout went to an incorrect page.
  • Fixed an issue with error message clarity around the creation of HQ Staff users.
  • Improved HQ Venue Selector to be scrollable.
  • Fixed an issue where newly created package variations would not display correctly for Controlled Venues.
  • Fixed an issue where HQ Controlled Venues would in some cases have duplicated schedules.
  • Fixed an issue where staff for HQ lacked permissions for bookings within controlled venues.

Integrations

• Guest records: Guest records now have a "tax identification number" field available.