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This month’s updates make it easier to influence guest purchasing behaviour, keep POS operations secure and session selection at checkout experience clean and intuitive. You’ll also find new tools to customize modifier order, giving your team more control and your guests a smoother purchasing experience.

🎟️ Smoother selection in checkout with new display - Quickly select a session time with an updated horizontal layout.

💸 Influence guest purchase behavior in checkout with price rules - Show guests how much they can save by booking off-peak or earlier. 

👥 Price rules support for group tickets - Run time-based and early bird offers for group passes.

🎉Add buffer time to booked-out, multi-booking party resources - Prevent back-to-back bookings and early arrivals.

🔒 More POS security enhancements - Hide expected till closure amounts and prevent till closure with outstanding items.

🥤 Customize display order for modifier and party inclusions - Rearrange the order listed for faster selection by staff and guests. 

📱Updated Apple and Google wallet tickets - Improved wallet ticket display and better preview options.

Learn more

Sell

• Digital Wallet: Added extra customizations to digital wallets and provided support for additional logos to be uploaded, specifically for digital wallets display.
• Online Accounts: Fixed an issue where the "Manage booking" button on the booking confirmation email was not working.
• Online Checkout
  • If price rules are configured against a product, the online checkout can display a prompt, directing guests to purchase cheaper tickets at your preferred day or times.
  • Fixed an issue causing the subtract ticket button to instead add tickets to the cart.
  • Fixed an issue which made the available tickets count be incorrect for package products.
  • Availability colors on the checkout calendar view are now supported on more mobile devices.
  • Fixed an issue which prevented standard passes from appearing in the online checkout if the "Pass is valid from date of redemption up to selected number of days" option was checked.
• POS
  • When closing a till session, the POS will notify you if there are outstanding transactions or open tabs. A new user permission "Can reconcile till without completing outstanding items" exists to prevent staff from being able to close the till session unless the tasks are resolved.
  • POS now supports "blind" till-session closure - preventing users from being able to determine the cash amounts in the till. This can be enabled via user permission: "Can see expected totals when closing a till session".
  • Resolved an issue which caused the POS to display incorrect pricing for some products.
  • Fixed an issue which prevented till sessions from being started unless the user had POS admin permission.
  • POS tills sort orders no longer reset after adding a new product to the template.
• Stock
  
  • Modifiers can be re-arranged into a specific order and the order will display in POS, Mobile F&B checkouts, and on Dockets.
  • Modifiers can be added to stock products when editing or creating a stock product.
• Stock modifiers: Modifier options can be re-arranged into a specific order and the order will display in POS, Mobile F&B checkouts, and on Dockets.

Serve

• Discounts: Fixed an issue when setting a value of "0" in the "Buy [x], Get [X]" setting.
• Invoicing: Fixed an issue where incorrect language could display, in place of the selected language.
• Memberships: Fixed an issue where redeeming a membership would fail to load a saved guest picture.
• Waivers: Fixed an issue where if a waiver was signed then later attached to a booking, it would sometimes not display in the 'forms' area of the platform.

Market

• Invoice: Fixed an issue where the Booking Date would now flow through to the expected field in some cases.
• Online checkout: Fixed an issue where if a Guest navigated back and forth in the checkout after applying a discount valid for a single guest, then changed the guest, the total would not update correctly.
• Discounts
  • Fixed an issue where, when searching for a discount, it would return results that were not related to the search.
  • Fixed an issue where, when applying a second discount to a booking, if it didn't change the cost, it cancelled the first discount. Now the original discount amount will hold even if subsequent discounts are rejected.

Manage

• Packages: Fixed an issue where “not for sale” products appeared in option sets selections for Venue Manager.
• Party Packages: Fixed an issue where inclusions could disappear when changing the selected date in CX3.
• Reports
  • Fixed an issue that caused delays in new products appearing in reports.
  • Improved rounding logic in revenue recognition exports to better align numbers across CSV and Excel formats.
• Price rules
  • Time-based and early-bird price rules are now supported with group tickets.
  • Fixed an issue where an incorrect price was shown for products with a custom schedule.
• Resources
  • Added buffer time support for multi-booking resources, allowing buffer periods when resources are blocked out for events.
  • Enhanced “Multiple Bookings – Single Product” to allow bookings across multiple products when multiple resources are configured.

Groups

• API: Added two new columns to the BulkAPI for Gift Card Payable and Gift Card Receivable.
• HQ: Fixed issue where till float wasn’t being saved in controlled venue templates during HQ POS template creation or updates.

Integrations

• Fiscal Compliance: Added support for Verifactu and TicketBAI fiscal compliance for customers processing transactions in Spain.
• Access Control Integrations: Fixed an issue to prevent redemption of tickets at gates they are not configured for.

This release gives you more flexibility, faster setup and stronger controls — making it easier to manage products, party and event bookings and the guest experience.

🍔 Customizable packages and party packages
Let guests build their combo with option sets (eg 1 ticket + 1 drink choice + 1 meal choice)

🎉 Exclusive venue hire
Reserve all capacity automatically for party or session pass bookings

⚡ Faster product setup and management

• Manage product tags in one place
• Duplicate package and party package products, rather than starting from scratch!

💸 Tipping on full booking value
Suggested tips can now calculate on the total booking value

🖨️ Streamlined food and beverage ops
Smarter docket printing, including synced print status, online order printing and adding notes

🔒 POS security and permissions
Stronger POS security with more precise staff permissions and auto logouts

🎁 HQ multi-venue gift card redemptions (on request)
One gift card guests can redeem across all selected venues. Reach out to your customer success manager or the support team to enable.

Learn more

Sell

• Bookings: Rounding issue resolved for one-cent booking payment discrepancies.
• Dockets: Dockets now correctly display the correct number of modifiers per item when there are many of the same items in an order.
• Groupon: Groupon payment method now logs all voucher IDs, not just the first.
• Memberships
  • Fixed an issue that caused a recurring payment to charge whilst the membership was in a pending cancellation request status.
  • Resolved a bug that prevented a membership from expiring prematurely.
  • Expired memberships no longer block redemption of current valid memberships.
• Mobile F&B Checkout
  • Table number prompt removed for pickup-only F&B checkouts.
  • Fixed display of & character in F&B checkout.
  • Fixed intermittent double printing of F&B receipts.
• Online Accounts
  
  • Editing bookings via online accounts no longer triggers incorrect warnings.
  • Fixed issue that caused an error to display when guests updated party package bookings via online accounts.
  • Resolved a problem that resulted in a guest not being prompted for additional payment when adjusting their booking.
• Online checkout
  • Fixed an issue where resources were not assigned in some bookings.
  • Fixed a display issue where product-tax information was appearing incorrectly (whilst still charging accurately).
  • Minimum guest count now displays correctly in collapsed package view.
  • CX3 now applies the correct quantity of forced add-on tickets when purchasing group tickets.
  • When editing party package products, you can arrange the order of inclusions. This ordering is reflected in the online checkout.
  • Add-on products can be configured as forced-inclusion, with option to remove from cart in Progressive Checkout.
  • Guests can no longer book sessions past the sales cut-off time in online checkout.
  • Fixed an issue where the membership validity was noted as "Valid from today" despite the membership starting in the future.
  • POS
    • Fixed issue where folder view navigation caused the POS to break.
    • Resolved a bug that caused product names to shorten when the POS tile displayed an image.
    • Cleaned up the automatic log-out configurations for enhanced usability.
    • Added a new log-out button on the POS main menu screen.
    • Stock products automatically flag as redeemed when printed to a docket-printer, or KDS device.
    • Fixed bug where POS device selection had to be clicked twice to activate.
    • Fixed an issue where POS templates could not be created from devices.
  • Products
    • Packages are enhanced to allow guests to choose from a range of stock-options, instead of strict stock inclusions. These options can be selected in Online Checkout and POS for guests.
    • Stock products can now be identified as F&B-specific.
  • Receipts
    • Fixed an issue blocking receipts from printing if the table-number input had letters included.
    • Resolved an issue where POS tax invoices were not accurately calculating tax based on discounts.
    • Cloud-printed receipts now show payment details consistently.
  • Role permissions: A new role permission has been created to block removing products from bookings. A manager pin can be used to override this.
• Tipping
  • Tips can now be configured to collect on pre-tax amounts.
  • Tips can be configured to suggest amounts based on prior payments - such as deposits on parties.

Serve

• Memberships: Fixed issue where booking agreements were detaching from membership products.
• Wristbands: New option to use Booking ID in place of Guest Name for Wristbands.
• Waivers
  • Fixed a display issue with updates to Waiver HTML displaying incorrectly.
  • Fixed a display issue with waiver holder dropdown, that occurred at certain zoom levels.

Market

• Localisation: Fixed a missing translation for GX Score incentive messages.
• Online checkout
  • Fixed an issue with auto-redemption of discounts within Online Checkout.
  • Fixed an issue with the incorrect booking total displaying after guest details were entered.

Manage

• Packages: Sales availability for packages no longer defaults to an unexpected date.
• Party Packages
  • Resolved issue preventing a single additional guest from being added to a party package when inclusions are set to "round down."
  • Party package inclusions can now include different products, no limited to variations of a single product.
  • Support for Party Packages & Session passes to fully book out multi-booking resources for exclusive hires.
• Role permissions: New permission added to allow capacity blocking without requiring resource management permissions.
• Products
  • Fixed issue where product adjustments caused them to disappear from POS/API.
  • Fixed bug where resource field wasn’t saving for newly created add-on products.
• Schedules: Fixed issue where excluded dates were not saving after confirming conflicting schedules in the calendar.

Groups

• Discounts
  • New option during creation of Discounts to select 'Venue Tags', within HQ.
  • Fixed an issue where discounts would be duplicated during sync between HQ and Controlled Venues.
  • Fixed an issue where if "All Products (excluding gift cards)" were selected, venue selection would be restricted.
• Gift Cards
  • Gift Card refunds may now be processed onto any gift card within the same group, even if it was purchased at a different venue.
  • Gift Cards can now be setup, sold, searched for, and redeemed across a group seamlessly.
• Permissions: Fixed an issue with staff roles failing to sync and transfer to Playgrounds.
• Products
  • Create and manage stock modifiers from the HQ, and sync changes to Controlled Venues.
  • Fixed an issue where stock would not display 0 when the inventory is depleted.
• HQ
  • Fixed an issue in HQ where the learn more link for online checkout went to an incorrect page.
  • Fixed an issue with error message clarity around the creation of HQ Staff users.
  • Improved HQ Venue Selector to be scrollable.
  • Fixed an issue where newly created package variations would not display correctly for Controlled Venues.
  • Fixed an issue where HQ Controlled Venues would in some cases have duplicated schedules.
  • Fixed an issue where staff for HQ lacked permissions for bookings within controlled venues.

Integrations

• Guest records: Guest records now have a "tax identification number" field available.

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Simplify package sales with ongoing availability, boost security with MFA, control staff access to guest company details and much more!

⏰ Set and forget your package sales availability
You can now make package sales availability ongoing, no end date needed.

 🔐 MFA for Venue Manager
Venues can now enable multi-factor authentication (MFA) for their staff in Venue Manager.

👥 Control who can manage guest company info in Venue Manager
Limit access to guest company details so only the right staff can view or update them.

Get started with these new features and learn more in What's New on our Help Center.

Learn more

Sell

• Dockets
  • Dockets now aggregate identical products within packages, making orders clearer and reducing clutter on printed output.
  • Dockets now reference F&B Checkout instead of POS when stock is ordered via the F&B interface, reducing confusion.
• Fiskaly
  • Added a tax breakdown for Z-Bon reporting (end-of-day receipt)
  • Refund totals now appear as negative values
• Gift Cards: Fixed an issue causeing service fees to incorrectly apply when purchasing a gift card.
• Memberships
  • Fixed membership status display in Venue Manager, ensuring expired memberships no longer appear as “Current.”
  • Fixed an issue which caused historic payment methods to be charged for memberships.
  • The “Any Time” option in membership sales availability now correctly overrides previously set availability dates.
• Mobile F&B Ordering: Resolved an issue where certain stock products could not be purchased if included as part of a package.
• Online Accounts: Updated language and wording in Online Accounts configuration area within Venue Manager for improved clarity and consistency.
• POS
  • Selling packages with cashless cards now prompts card assignment, ensuring the card is properly linked.
  • Resolved an edge-case issue causing duplicate transaction entries in POS.
• Online Checkout
  • Booking dates in CX are now always based on venue time, eliminating inconsistencies caused by local browser time.
  • Fixed an issue which caused the user to lose focus when navigating between an embedded progressive checkout and a website.
  • Fixed an issue with deposit/subtotal tax in CX3 where switching between deposit and full payment caused display errors.
  • Added Costa Rica to the phone country code dropdown in online checkout.
  • Resolved an issue where compulsory ticket requirements were not enforced if attached to a home page widget.
  • Fixed an issue allowing compulsory ticket requirements to be bypassed due to unique product setting configurations.
  • Fixed an issue where the discount button disappeared after applying two memberships to a progressive checkout cart.
  • Corrected tax display issues for stock products included in party packages.

Serve

• Bookings: Fixed an issue where Booking Agreements would not display associated products.
• Discounts: Added a new setting for Discount Codes, which, when enabled, requires a manager PIN to be input before the discount will be applied.
• Memberships: POS workflows now display membership entitlements, including the frequency for the entitlement and renewal interval.
• Online Checkout: Fixed an issue with Online Checkout, where incorrect information would appear in party invitations sent via mobile.
• Waivers
  • Added a new setting where, when enabled for Venues that require Waivers, a booking holder can be selected from the list of currently assigned waivers.
  • Fixed an issue preventing direct HTML editing in the Waiver Editor.
  • Fixed an issue where a minor had to be added if “include minor(s) by default” was enabled.

Market

• Memberships: Memberships may now be discounted either by a set amount or to a fixed price point.
• Discounts
  • The save button now correctly appears when editing discounted products in discount code settings.
  • Fixed an issue where membership discounts weren’t applied after payment, leaving bookings partially paid.
• Emails
  • Fixed an issue with broken text formatting when printing tickets from confirmation emails.
  • Fixed an issue where Membership Detail emails in some cases did not send after packages were purchased with a fixed membership.
• Reporting: Added Rejected discount codes to the Booking Report.
• Guest Records: Fixed an issue where "United States" would not display as an option in Guest Profiles.

Manage

• Bookings: Invoice and Payment Link buttons fixed — now accessible on unpaid or partially paid bookings as intended.
• Invoice: Invoice Widget now correctly reflects future payment due dates, eliminating premature "Please Pay" messages.
• Modifiers: Modifiers can now be fully toggled, including the ability to disable "Select by Default" when needed.
• Packages
  • Enhanced the package sales period selector, making it easier to manage availability settings.
  • Added reminders to reduce risk of unconfigured sales periods, helping venues avoid missed package availability.
• Party Packages
  • Fixed display bug in Party Summary, where resources listed twice in the config now show accurately.
  • Party package inclusions now update correctly when the number of tickets is incremented.
  • Resolved overbooking error when booking party packages with per-package variations despite available resources.
• POS: POS template creation is now enabled directly from devices, simplifying terminal setup and onboarding.
• Products: “Additional Options” section restored to the package product configuration screen for full control setup.
• Reporting
  • Trial Balance and Xero exports updated to better handle gift card adjustments, vouchers, and OTA redemptions.
  • Corrected Trial Balance calculation when bookings contain memberships with negative-cost upgrade items.
  • Deferred Revenue in Xero exports now aligns with Reporting → Revenue Reconciliation reports.
  • Complimentary bookings in VM now excluded from credit lines in Trial Balance and from negative revenue in RRR.
  • Trial Balance report tax and funds credit lines now accurate, matching values shown in other reports.
• Resources: Resource max capacity can now be edited successfully without issue.
• Schedules
  • Fixed late-night session behavior, ensuring the last session of the day does not cut off earlier than intended.
  • Fixed color coding bug in operating hours, ensuring schedule visuals remain consistent beyond certain dates.
  • Same-day sessions now visible and bookable via Venue Manager from a customer's account.
• Role permissions
  • Staff role checkout settings now sync correctly, ensuring consistent permissions across devices and systems.
  • Guest Details Page permissions now respected, hiding Segments and Waivers tabs unless explicitly permitted.
  • New “Can Manage Companies” permission added, allowing more granular control over company profile access.
  • Booking page access issue resolved, ensuring staff with "Can View Bookings" no longer encounter permission errors.
• Stock: Venue Manager now retains negative stock values when editing stock products, preserving accurate inventory tracking.
• Tags: Improved Tag Manager enabling tag management at the product level for improved classification.
• Venue Manager
  • Venue Manager no longer warns of overbooking when actual capacity remains available during ticket addition.
  • “Are you sure you want to leave?” modal now responsive, with functional buttons to confirm or cancel.
• HQ
  • You can now quickly add managed stock directly from the Products > Stock page.
  • A new info banner appears when using bulk edit on HQ product pages, improving clarity to ensure you are using the right update workflow.
  • Resolved a bug preventing short product descriptions from saving in Venue Manager, even when within the character limit.
  • The HQ staff venue dropdown now displays venues immediately.
  • Addressed an inconsistency where some HQ products were unavailable in Venue Manager, despite being available in Checkout and POS.

Payments

• Tax: Added improved tax reconciliation within Net Settlement to ensure reporting aligns with your financial systems.
• Reports: Introduced a new monthly report to replace Chargebee-issued tax invoices for better transparency and operational clarity.

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Sell

• Bookings: Package bookings that include stock items in multiple quantities now display a total quantity in the order tab.
• Memberships: Fixed a visual issue that displayed expired memberships as current.
• Online Accounts: You can now provide helpful instructions for guests to read when editing their bookings via online accounts.
• Online Checkout
  • When add-ons are suggested to guests, the selected session time will now account for clashing products already in the cart.
  • Fixed a display issue that caused party packages to incorrectly show prices for each inclusion.
  • Session capacity for package products with multiple assigned resources now reflects the lowest-capacity resource.
  • Guests can no longer bypass compulsory ticket requirements by manually entering a quantity value instead of using the UI buttons.
  • Enhanced the auto-scrolling in the checkout based on the interactions of the user, driving more checkout conversion.
  • Resolved a display issue that caused the cart summary to show only the deposit instead of the full total.
• Online Invoices: Tax and fee breakdowns are now displayed more clearly to users.
• POS
  • Stock modifiers can now be properly removed during the purchase flow.
  • Resolved an issue that caused packages that have inclusion with a quantity of more than 1, to show incorrect price once added to the cart.
  • Enhanced the notes functionality in POS to allow greater customisation of notes against stock items.
• Production Management
  • Resolved an issue that caused HQ Stock products to be sent to FreshKDS, despite not being allocated to the KDS device.
  • Fixed an issue where stock items being added to an existing tab, were sent to FreshKDS with an incorrect timestamp.
• Stock Products: Venues on Lite and Pro plans can now properly configure modifier options for stock products.

Serve

• POS: When attempting to bulk-redeem tickets via the "Manage Redemptions" option in Venue Manager, the pop-up will now correctly display as expected.
• Waivers: Resolved an issue for venues that are using 'Include Minors by Default' setting, where minors were not automatically selected for waivers.

Market

• Booking Reminders: You can now adjust the position of the “Custom Panel” in booking reminder emails.
• Discounts
  • It is now possible to apply a flat price discount to products. This means less time is needed to manage discounts to achieve a certain price.
  • It is now possible to inject a discount code to any overlay scripts for checkout that are running. Note: this will require adjustments to the website script to inject the applicable discount code.
• Forms: Resolved an issue that caused custom-form fields to incorrectly flow through to Confirmation Emails.
• GX Score: Cleaned up the footer in the GX Score Survey emails to remove superfluous text.
• Invoices: Invoices can now be customised to include a new custom text field where additional instructions or notes can be added to the base invoice template.
• Reporting: Only discount codes that are successfully applied to a booking appear in reporting.
• Waivers: Waivers now expire for minors when they reach 18 years of age, as they now need to have their own waiver.

Manage

• Bookings: Fixed an issue where form submissions wouldn't show up in bookings.
• Invoice: Service fee is now listed in the invoice email.
• Party Packages
  • Resolved an issue where Party package was showing the lowest price across all variations even when the variation wasn't available on  a day.
  • Fixed an issue with incorrect times in Party summary.
  • Resolved an issue with Party package redemptions showing as 0/0.
• Price rules: Resolved an issue where a product with a quantity-based price rule wasn't reverting to the original ticket's price when tickets were reduced in a booking.
• Role permissions
  • Added a 'Can export booking data' permission to restrict export of booking data.
  • Added a separate 'Can manage categories' permission to decouple access from product pages.
  • Added 'Can view discounts' permissions for view-only permissions to discount pages.
  • Fixed an issue with ‘Can edit schedules’ permission not being enforced for some roles.
  • Fixed an issue with HQ not being able to save custom roles after edits.
• Trial Balance: Trial balance now correctly updates for manual deductions to Gift Cards balances.
• HQ
  • Cashless cards products can now be created in the HQ.
  • Fixed an issue that was ignoring the "sell" configuration on HQ product variations.
  • Resolved an issue that prevented HQ variation price rules to flow through to HQ managed venue.
  • Fixed an issue that prevented HQ managed venues from utilizing the product schedules configured in HQ when the product was bulk-edited or created from HQ.
  • It is not possible to bulk-edit stock items, including details such as Description, Terms and Conditions, as well as Instructions.

Integrations

• API: Added additional fields to our public API's to allow for more robust inventory management to take place. See the changelog in our API documentation for more information.